Dear Sir,

My name is Osama Mostafa; I have been working in the hospitality industry for 13 years in

different hotel business operations & I am able to demonstrate a successful track record

and an exceptional knowledge in the hotel management.

Although I have thoroughly enjoyed my current position as Executive Assistant Manager

and working with a great bunch of colleagues with whom we accomplished a lot of

team goals, I am currently seeking greater challenge to proceed with my career in

another organization where I have the chance to contribute positively and build up more

managerial support.

Ability to build a motivated winning team & getting along with people is one of my key

skills. My leadership style is open, honest, respectful & focusing on the staff guiding and

development throughout challenging learning opportunities which lead to professional

goals.

As my culture is “The customer is the center of each business core & they are not an

interruption” I have a very high level of customer orientation, and always look forward for

opportunities to help people and handling any negative concern in a good timescale

and ensuring a remedial action is taken place for any area is not performing to standard

set.

Since the quality of the offered service is the only guarantee of any business

continuation, I am a quality-oriented person looking always to enhance the existing

product, seeking always new ways & checking the market trends for upgrading with a

personal signature & unique spirit.

Speaking 4 languages (Arabic, English, Italian and French) is a good asset for me and

enables me to communicate effectively with clients & co-workers who speak those

languages.

Enclosed is my resume for your kind review. Should you consider my profile is matching to

your requirements, I would appreciate to have a suitable date for an Interview.

Sincerely,

Osama Mostafa

2

HURGHADA-RED SEA-EGYPT PHONE (+2) 0128 9900223- E-MAIL osamino_79@yahoo.com

OSAMA MOSTAFA

Personal Information

Nationality : Egyptian

Date of Birth : 01.12.1979

Place of Birth : Cairo

Marital Status : Married

Driving License : Valid

Educational Back Ground & Courses

Faculty of Tourism & Hotels Management, Helwan University

[1998 -2002/English Section]

The Italian Cultural Institute in Cairo (I.C.C)

One year studying the Italian Language

The French Center for Culture & co-operation (C.F.C.C)

Studying 4 levels

American University in Cairo [El Gouna Branch]

Passing SEPT [Standardized English Proficiency Test] with total grade

86% [Level 11 out of 13 levels]

Computer Skills M.S Office [Word-Excel-Outlook-Power point]

Fidelio Hotel System [6.20 – 6.24 – V8]

Opera Hotel System

Languages Skills Language Proficiency

Arabic - Mother Tongue

English - Excellent command; reading, writing & speaking

Italian - Very good command; reading, writing & speaking

French - Good command reading, writing & speaking

3

Professional Experience

IBEROTEL MAKADI OASIS RESORT & CLUB [521 Rooms]

Executive Assistant Manager

From August 1st, 2014 till now (currently)

Rooms Division Manager

From February 1st, 2012 till July 31st, 2014

JAZ ALMAZA BEACH RESORT ***** [395 Rooms-Opening Team]

Rooms Division Manager

From April 1st, 2010 till January 31st, 2012

Front Office Manager

From April 1st, 2009 till April 1st, 2010

Assistant Front Office Manager

From July 1st, 2006 till March 31st, 2009

JAZ BELVEDERE RESORT ***** [317 Rooms/Opening Team]

Front Office Shift Leader

From July 24th, 2004 till June 30th, 2006]

IBEROTEL GRAND SHARM ***** [325 Rooms]

Telephone Operator

From September 2003 till April 2004

Task Force inside the Compnay

JAZ AQUAMARINE ***** [1300 Room]

From November 2009 till March 2010

Front Office Manager

JAZ MIRABEL COMPLEX ***** [1001 Room]

From November 2006 till February 2007

Assistant Front Office Manager

IBEROTEL MAKADI OASIS RESORT & CLUB [521 Rooms]

From November 2010 till February 2011

Assistant Rooms Division Manager

4

Training & Seminars

Egyptian Tourism Federation [ETF] & International Development Ireland [I.D.I]

1) Professional Development Program for Hospitality Managers

2) Creativity & Marketing

3) Service Excellence

4) Leadership & Human Resources

Egyptian Tourism Federation [ETF] & American Hotels & Lodging Association [AHLA]

1) HACCP for Management

2) Food & Beverage for Management

3) Certified Hospitality Department Trainer [CHDT]

4) Marketing is everybody’s job

5) Modern Management Trends

6) Strategic Management

Netherlands Training Center of Human Development

1- NLP Master Degree (Nuero-Linguistic Programming)

JAZ Hotels & Resorts Training Courses

1) Advanced Business Writing Skills

2) Managing Conflict

3) Motivation & People Model

4) Time Management & Delegation

5) Managing Change

Full Management Training Program at JAZ Hotels & Resorts as per below schedule

Training Topic Date Started Total Hrs. Date Competent Total Hrs.

Food & Beverage 19/06/2013 90 hrs 1/07/2013 90 hrs

Laundry 2/06/2013 45 hrs 16/06/2013 45 hrs

Engineering 15/05/2013 20 hrs 19/05/2013 20 hrs

Human Resources 11/05/2013 12 hrs 14/05/2013 12 hrs

Finance 5/05/2013 12 hrs 8/05/2013 12 hrs

Kitchen & Stewarding 25/04/2013 23 hrs 29/04/2013 23 hrs

HACCP by E-CRISTAL 13/08/2015 12 hrs 14/08/2015 12 hrs

Total training hours during the On-Job Management Training Program 212 Hours

5

Key Skills

1. Professional customer care manner & service excellence culture

2. Excellent communication & influencing skills

3. Proactive & always look ahead to anticipate possible issues & show great initiative

4. Inspirational leadership & people management skills

5. Strong problem solving skills combined with flexible & innovative approach

6. Time management skills

7. Conflict management skills

8. Excellent business writing skills

9. Effective analytical skills

10. Close monitoring of market trends & interpret the findings to cope with the market.

11. Strong follow up & capability to multitask with strong attention to details

12. Excellent organization skills & result – oriented person

13. Self -starter & searching always for new challenges.

14. Strong work ethics & habit of doing more than paid for & finishing what one begins

Reference Check Available upon request