ricardo updated cv

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  1. 1. Curriculum Vitae Ricardo Cornette PO Box 7631 Dubai UAE Tel: +97155 7812295 Email: ricardoanddarcy@hotmail.com OBJECTIVE PERSONAL INFORMATION SUMMARY EXPERIENCE I am referred to as a highly talented, skilled and oriented Sales and Customer service professional with over eleven years of progressive experience in one of the worlds leading Destination and Leisure management in the UAE. I master English, French and German language and I seek a challenging position in which my experience, professionalism, specialized trainings and a documented history of successful work experience and accomplishments will be of value. First Name Ricardo Last Name Cornette Nationality Mauritian Languages French, English and German Date Of Birth 22nd September 1975 Address PO Box 7631 Dubai UAE Marital Status Married Driving Licence From 20o2 I am dedicated to achieve customer satisfaction by meeting or surpassing company expectations. I have exceeded performance goals in sales and customer service which resulted in several awards and recognition letters from my actual company e.i Arabian Adventures part of the Emirates group. I am a strong believer that maximum sales come from sound customer service, good follow up and ethical selling. - Senior Hotel Consultant and Representative October 2005 till Date Arabian Adventures, Dubai, UAE Responsibilities Taking care of Guests coming to Dubai through English, French and German Tour Operators from all over the world Arranging tours for guests, making sure all runs smoothly during their stay here in Dubai. Handling complaints to ensure satisfaction
  2. 2. Service recovery discussions with the guests in case something goes wrong Organizing flights, hotels and transfers Preparing guests arrivals as per arrival manifests, arranging Arabian Adventures welcome packs and holding information meetings with the guests to brief them about UAE and Arabian Adventures products Sales data reports and statistics for the individual hotel package - Director and Restaurant Manager September 2004 October 2005 Beach Hut Restaurant, Pointe Aux Cannoniers, Mauritius Shared Proprietor of family restaurant. Responsibilities Restaurant and Design Purchasing, Costing & Budgeting Managing the restaurant, bar and lounge area Liaising with Chefs Organizing and delivering functions such as business lunches and private dinners - Private Butler October 2003 August 2004 His Royal Highness Sheikh El-Khereiji, Saudi Arabia, Europe, Switzerland Responsibilities Daily organization of children itinerary and chauffeur roster Liaising with catering and household staffs Assisting and liaising with the Sheikas daily arrangements Dealing with travel arrangements in all aspects, including staffs itineraries Making dinner arrangements and dealing with eventualities - Gold Club Lounge Guests Relations Officer October 2000 July 2003 Le Royal Mirage Hotel, Dubai, UAE Responsibilities Set up training of staffs regarding standards and procedures Coordinating Events and Functions Assisting with hosting Celebrity Guests and VIP arrivals Arranging Itineraries and assisting with all holiday arrangements for Guest Relations, Business Center Assistance and Bell Desk - Guests Relations Officer September 1999 October 2000 Le Prince Maurice Hotel, Mauritius Responsibilities Preparing guests arrivals and transfer arrangements from the airport Make sure room is ready and inspected before arrival Informing guests about the hotels facilities Arranging itineraries and assisting guests until departure
  3. 3. Organizing and assisting with Travel Agencies Promoting Hotel products to maximize sales EDUCATION SKILLS AWARDS REFERENCE School Certificate State Secondary School Sir Leckraz Teelock Mauritius 1992 Completion of Intensive French Language Training Program Alliance Francaise, Mauritius 1994 Completion of Intensive German Language Training Program Volkshochschule Offenbach, Germany 1999 Computer Literate Microsoft Office Word/Excel/Powerpoint/Internet Professional Salesman Eloquent Translator Mabrook Award Presented by Emirates Group 2006 Najm Award Presented by Emirates Group 2009 Mr. Olivier Louis General Manager One and Only Le Royal Mirage Hotel Dubai Tel +971 4 3999999 Mr Tamas Pratakur Hotel Representative Coordinator Arabian Adventures Emirates Group Dubai Tel +971 4 3034863