MARC BENSON CALES SUICANOBlk139 Pasir Ris St.11 #11-197 Singapore510139

Contact # ~ +6582903842funkybenson@yahoo.com

Career Objectives:

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.

WORKING EXPERIENCE:

STARHUB LTD.Position: Customer Service Executive (Billing Department) 16 Tai Seng Drive 03-01 Marquis Bldg, SingaporeTel No. 6721 5000 July 8, 2014 – present

Duties and Responsibilities:

- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.-Offers alternative solutions where appropriate with the objective of retaining customer's business.- Handles business transactions in connection with activation of new customer accounts on a computer terminal-Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.-Makes financial decisions to protect/collect revenues and adjusts customer accounts.-Assisted supervisor with managing day-to-day operations and trained Customer Service Representatives as needed

CONVERGYS PHILIPPINES INC. Position: Technical/Billing Support AnalystCebu, Philippines Tel No. +63 4022701 May 2011 – May 2014

Duties and Responsibilities:

-Gather daily information from Operations staff.-Provide correct coding of service orders and work on accounts prior to billing-Work with drivers and supervisors to research discrepancies in data

-Perform intercompany billing for transfer stations-Review billing processes annually and make recommendations to the Billing and

AR Manager for improvements-Review all data prior to billing for accuracy and resolve discrepancies prior to

billing

QUALFON PHILIPPINES, INC.Customer/Technical Service Analyst Cebu, PhilippinesTel No. 756-8570 February 2010 – March 2011

Duties and Responsibilities:

- Provides telephone consultation and support services to CXO level customers. Consults customers in analyzing and interpreting data to increase accuracy of results, make informed decisions and determine optimal risk levels for both regulatory and strategic planning.- Provides customer consultation on complex banking concepts.- May perform and/or manage complex customer model installations.  Engages customer in consultative dialogue for the purpose of collecting and interpreting key customer data.- Completes projects, including but not limited to, financial model validations, back-test analyses, report writer report building and rate and rate correlation analyses.- Assists customers in interpretation of financial models and their key assumptions

SKILLS

-Proficiency in oral and written communication-Almost 5 years of experience in the customer service field-Effective communicator, attentive listener and patient-Highly skilled in representing employer intelligently and professionally-Sincerely enjoy working with people, in person and over the phone-Computer Literacy: MS Office, Internet, Proficient Typing Skills

EDUCATION:

• CEBU NORMAL UNIVERSITY Bachelor of Science in NursingPeriod: 2004 - 2007

•UNIVERSITY OF SOUTHERN PHILIPPINESBachelor of Science in NursingPeriod: 2007 – 2009

PERSONAL DATA:

Name: Marc Benson Cales SuicanoNick name: BensonPresent Add: Contact Nos: 82903842Email Add: funkybenson@yahoo.comDate of Birth: Age: Place of Birth: Sex: MaleHeight: 5'10 Weight: Citizenship: FilipinoCivil Status: Single

Name of Father: Name of Mother:Address and Contact info:

Language dialects & spoken: Tagalog, Visayan & EnglishPerson to Contact in case of emergency: Contact info:

Character Reference:

Glaisa Borja Team ManagerStarHub Ltd.Singapore, Singapore+6598738985

Jonathan P Mendoza Senior Customer Service ExecutiveStarHub Ltd.Singapore, Singapore+6687225929

Ysmael Abdel Sultan Team LeaderConvergys PhilippinesCebu, Philippines+639432957144