Maria Safwat Thabet Eskander

10. Hosny Al Ashmawy Street, Heliopolis, Cairo, Egypt

E-mail:Mariaeskander91@gmail.com

Tel: (00202) 26379141

Mobile: (002) 01285216587

Objective:

I am seeking a job opportunity in the fields of Marketing/ or Public Relations to enhance my practical and interperson

al skills &to be prepared and qualified for professional advancements and permanent career .

Education:

2009 - 2013: BSC of Business Administration (General department).Canadian International University, grade: Good.

2008 - 2009: General secondary certificate - Our Lady of Perpetual Succour School.

.

Courses:

Business course in Accounting- Specialization in PWC Company .

Interview Skills Course. Marketing Workshop at AUC.

Human Resource Course.

In Progress for MBA Major (Marketing).

Summer Training:

HR training at “KIDZANIA”.

Marketing coordinator at IDRAK for Interior Design & Fine Finishing:

Preparing marketing plans, objectives, and updating calendars.

Prepares marketing reports by collecting, analyzing, and summarizing data.

Establishing contacts; developing schedules and assignments; coordinating mailing lists.

Supervise social media outreach.

Event Organizer at L.A Media For Events & solutions:

Coordinate details of events such as weddings. Create invite list. Planning: Meeting with the client and getting a firm idea of their requirements from the event. Researching: Identifying all the potential opportunities for an event, including location, catering and

equipment. Then, from this research, producing detailed proposals for the event.

Project:

Project Title : JW MARRIOT

Grade : GOOD Period : During My Senior Year in 2013

Team Size : 9 Description

of projects

: Researching and coordinating in every single department

from the Startup of JW MARRIOT (Marketing, Public

Relations, Accounting, Human Resource)

Languages: Arabic: Mother Tongue

English:Very Good

French: Fair

Computer Skills:

Windows Operating systems: Microsoft Word, Microsoft Outlook, Microsoft Paint, Moviemaker and Microsoft Excel.

Speed typing and excellent Internet surfing. Graphic and Web Design - Adobe Photoshop. Systems (MS Windows 95/98/Me/2000/XP/Linux.

Personal Skills:

Motivated and poses a great deal of creativity. Excellent communication & negotiation skills.

Adaptable to new challenges, techniques and procedures.

Efficient, precise with a great amount of integrity.

Talented Management skills under pressure . Very Committed, reliable ,Eager to learn and fast learner. Self-motivated and self-managed. Own High Problem solving skills . Innovative, hard worker and Highly Energetic. Time Management under pressure. Proactive and Flexible . Ability to build long term relationships.

Hobbies:

Sports: Travelling, Reading English Novels, Gymnastics andBallet dancing. Free time: Serving Orphans, where I interacted in several activities with the kids that helped them improve their

skills.

Experience:

Fairmont Heliopolis& Towers

Guest Relation(FEB 15 till SEP 15)

Welcome guests during check-in and giving a proper farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements.

Providing excellent customer service as per hotel standards. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the

appropriate fields on the profile.

Co-ordinate with housekeeping for clearing of rooms.

Collect Guest feedback during guest departure along with his likes and dislikes.

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Insider Sales Coordinator(Nov 15 till present)

Managing all the sales related activity of the company.

Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.

Effectively communicating with customers in a professional and friendly manner.

Supporting the field sales team.

Carrying out administrative tasks such as data input, processing information, completing paperwork

and filing documents.

Contacting potential customers to arrange appointments.

Resolving any sales related issues with customers. Completing the administrative needs of the Sales Department .

Making follow-up calls to confirm sakes orders or delivery dates.

Responding to sales queries via phone, e-mail and in writing.

Personal Data: Date and place of birth: July25th, 1991-Cairo.

Nationality: Egyptian.

Marital Status: Single.

References and supporting documents are available upon request