CINDY TRINIDAD DELA CRUZ Flat # 506, Al Jabiri Building, Al Nahda Sharjah, U.A.E.

E-mail Address: cindyramos2012@yahoo.com Mobile No.: +971 56 9835442

CAREER OBJECTIVE

Seeking a challenging opportunity where I will be able to utilize and enhance my skills, educational background, and ability to work well with people who will allow me to grow personally and professionally. SKILLS AND STRENGHTS

Excellent computer skills in various applications such as MS Word, MS Excel, MS PowerPoint, Outlook and Internet.

Good in oral and written English communication, perceptive, resourceful and pro-active person.

Honest, hardworking and aggressive to learn new knowledge that will enhance my quality & quantity of service.

Possess the ability to meet, deal and represent the Company in the most positive manner with prospective clients, suppliers and the like.

Ability to develop and use empathetic listening skills and maintain an attitude that conveys respect, assistance, honesty and resourcefulness.

Able to work equally well in a multicultural / multinational environment.

WORK EXPERIENCE LA SENZA – Mega Mall Sharjah Branch LIWA Trading Enterprises Store In Charge November 01, 2014 – December 14, 2016 Duties and Responsibilities

Lead, inspire and motivate the store team to meet key store KPIs such as sales

targets, ATV, ATU, conversion rates, shrinkage targets, and customer satisfaction ratings

Work closely with the Area Manager to set, review and monitor KPIs for each division within the store and communicate targets to the store team

Hold daily meetings with the store team to review store performance identify / resolve any issues that may prevent the store from achieving its targets

Monitor store expenditure in order to ensure that the operating cost is in line with agreed operational budgets.

Monitor, review and track all store activities to ensure they are in line the company’s operating policies and procedures and ISO standards

Monitor and review all in store procedures and make recommendations to improve efficiency ensuring all recommendations have been reviewed and signed off by the Area manager before implementation

Ensure standard operating procedures to prevent / minimize any losses through damage and shrinkage are adhered to at all times

Ensure the store is in line with the visual merchandising instructions of the Brand Process balance cash registers with receipts and handle customer refunds and

complaints Handle customer complaints and ensure there is a focus on service recovery to

enhance customer satisfaction Ensure goods received by the stores are cross checked with the Good Transfer Note

(GTN) and report any discrepancies Train / coach store teams in line with brand guidelines

Lead, coach and manage the performance of staff in line with good people management practices.

From time to time perform other duties as directed by the department manager LA SENZA – Sahara Center Sharjah Branch LIWA Trading Enterprises Assistant Store In Charge April 01, 2012 - October 2014 La Senza, Gant, Dwell, Nautica, Blanco and Throttleman – Sharjah and Dubai Branch LIWA Trading Enterprises Senior Sales Assistant April 01, 2011 – March 2012

LA SENZA – City Center Sharjah Branch

LIWA Trading Enterprises Sales Assistant cum Cashier

October 2008 – March 2011

SILVER STAR KIDDIE SCHOOL

Novaliches Quezon City Philippines Pre-School and Grade School Teacher

June 2005 – July 2008

AVON Philippines Quezon City Franchise Dealer (Par - time) 2002-2004

EDUCATION Technological University of the Philippines Year 2000 – 2004 Bachelor of Science in Industrial Education

Major in Home Economics

Personal Data

Birth date August 15, 1983 Age: 33

Religion: Catholic Civil Status Married Nationality Filipino Height 5’6” Languages English, Arabic, Filipino Visa Status Residence Visa Passport # EB7119264 Can join immediately REFERENCE:

Available upon request I hereby certify that the above information given hereon is true and accurate at the best part of my knowledge.

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CINDY T. DELA CRUZ