Training Skills Shiraz Ahmed | Faculty | Facilitator | Coach

IBA | Shell-Tameer | Karachi | 07 June 2011

Trainer Role There is none a single role of the Trainer. It will be different under each of these scenarios: 1.The transfer of factual information 2.The explanation of concepts and theories 3.The transfer of skills and capability 4.The utilisation of capability However, the roles of trainer can be distinguished in four main areas.

Mastering is simple!

1. Subject knowledge

2. Group manager

3. Method / process expert.

4. Trainer communication

1. Subject Knowledge A learned trainer has comprehensive knowledge of subject. It is therefore an important part of your own development to update your knowledge. The more knowledge you have the more credible and confident you are. Tips / guidelines: • Update with research • Nobody knows every thing • If you don’t know, admit it • What else….

2. Group manager This skill takes much more time than subject knowledge. Trainers require a high level of interpersonal skills. They must be sensitive to group atmosphere and understands the psychology of individuals and groups. Tips/ guidelines: • Make the environment flexible • Don’t control, manage the group • Regroup several times • What else…..

Handling questions and interruptions Most questions are not questions; they may be participants’ comments, views, observations, addition or subtraction to the topic. However, if there is a genuine question then answer it briefly!

Tool What it is? How to use it

Deflect

Reflect

3. Method / process expert Training is meant for learners, therefore adopt a method or process which suits best to your participants. Tips / guidelines: • Familiar with learning theories and styles • Choose best method for learning • Liked by the learners • Watch others trainer and learn from them

Research says that when participants were tested for recalling / remembering the message, following results come: VISUAL 51% HEARING 7% FEELING 42%

Facilitator Communication

VHF Communication

Visual

51%

Hearing

7%

Feeling

42%

Channel What it include? Guidelines / tips

VISUAL • PowerPoint presentations

• Flip chart

KISS (keep it simple short)

ABC (attractive, bold, capital)

HEARING • Sound effects

• Recorded speech

FEELING • Anecdotes (true stories)

• Touch (handouts, samples)

Delivering Presentation

7% WORDS - Words are only labels and listeners put their own interpretations on them. 38% PARALINGUISTIC - The way in which something is said - accent, tone, inflection, etc. 55% BODY LANGUAGE - What the oks like and does with his/her body during the interaction.

How understanding comes

Understanding Communication

paralinguistics

38%

words

7%

body language

55%

Guidelines for giving feedback • Given in a climate people value each other • Balanced • Given close to the event • Clearly expressed in language

Feedback

MOTIVATION He is a motivator, encourager, appreciator, inspirer

and leader!

Last but not least:

• Subject knowledge

• Group Manager

• Process expert

• Communication

• Motivation

Conclusion

Shiraz Ahmed

E: shiraz.wasif@gmail.com fb: shiraz.wasif in: shirazwasif

Thank You