implementing a lms : implementation strategy and mistakes to avoid

Implementing a LMS : Common Mistakes People Make & How to Avoid Them www.gc-solutions.net

Implementing a LMSCommon Mistakes People Make & How to Avoid Them

Presented By –

Manish GuptaCEO, G-Cube


Agenda

• Define Needs - Collaboratively

• Core Aspects of a Successful Implementation

• Common Mistakes People Make


Define Needs - Collaboratively


Define Needs Collaboratively

• Identify SPOCs From Different Departments• Conduct Workshops• Objective is to Capture – • Trainings Conducted• Current Processes/Workflows• Pain Areas/Needs & Wants

• G-Cube Case Study – One of the large beverage company vs. Large Automobile Company


LMS’s use in Sales Function –• Tie up with CRM, assign relevant

trainings just before rep’s meetings• Identify Trainings Gaps by analyzing

lead types and closure rates for individual reps

• For Product Trainings

Learning Management for Sales


LMS’s use in Operations -• Project Teams can share

knowledge• Improve Efficiency by JIT

Technical Trainings• For Enhancing Safety

Learning Management for Operations


• Key Account Engagement• End Customer Education

Learning Management for Marketing


• Deliver Competency Based Trainings• Deliver Event Based Trainings• Automate Classroom Training

Function• Compliance• Budget & ROI Measurement

Learning Management for HR


Activity

Can you think of how departments in your organization besides HR can use a LMS?- For Sales & Marketing- For Operations- For Supply Chain- Other Functions


Core Aspects of a Successful LMS Implementation


• Collate Feature Requirements from your Workshops and create custom RFP

• Don’t fall in the trap of issuing big standard RFP’s

• Select system which comes closest to your requirement and is open to customization

• Myth – Customizations are very costly. Most good LMSs would require just some tweaks in their workflows or screens to match your needs

• Case Study – We implemented a LMS for $35,000 for a leading beverage company for 1000 users, customization after complete process was just $8k – less than 25% of license fees

Custom Specs – Customized System


• Make IT your friend rather than a foe

• You would need assistance for various items, such as – – Where to host the system

– How to integrate with your other IT systems

– Security of the LMS

– Scalability of the LMS

– Bandwidth requirements and availability

Involve IT


• Involve Heads of different key departments in Governance Board

• Tell them what’s in it for their respective department

• Keep them regularly updated to remain visible and to request support in case of deviations

Governance Board

Energizing Learners

Measuring Results

Getting Things Done

Governance Board


Adoption of learning is function of some key factors, which are – • Existing learning culture within the

organization – Analyze & create communication & learner motivation strategy accordingly

• Communication about the initiative – emails, posters, screen savers etc

• Learner Motivation – Understand learner needs, design motivation program

Adoption Strategy


• Plan for content readiness in parallel to LMS implementation

• Make different departments owner of their trainings/content

• Case Study – Organizations get so engrossed in implementing LMS that they loose sight of learning needs of learners and end up putting generic OTS content on the LMS, thus diluting it’s impact

Content Planning


World is fast moving towards mobile devices, self driven and collaborative learning. Features your LMS should have –

• Personalized Learning Plans

• Integration of Social Media Tools

• Mobile Device Compatibility

Future Readiness


Mistakes to Avoid


LMS Satisfaction Survey

Over 30% Organizations Dissatisfied with their LMSs


• Usability – Access workflows and user interfaces

• Reports – Administrator & Managers

• Search – Ability to find relevant information in real time

• Integration – Ability to integrate with other IT systems

Most Common Issues with LMS


Summary

Collaboratively define specifications of the LMS

Keep core aspects in mind – Custom Specs, Involve IT, Governance Board, Adoption Strategy, Content Planning, Future Readiness

Keep in mind common issues faced with LMSs – user interface, usability, reporting facilities, and manager dashboards.

1

2 3


Manish GuptaCEO, G-CubeTwitter: manish.g3Email: [email protected]

For Your Attention & Time

Thank You

implementing a lms : implementation strategy and mistakes to avoid

Education

avoid themwww

governance

learning management

learning

implementing

lms

net

involve