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    http://experiencematters.wordpress.com/2008/07/22/free-book-the-6-laws-of-customer-experience/
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    http://experiencematters.wordpress.com/2011/03/16/three-characteristics-of-transformational-leaders/http://experiencematters.wordpress.com/2012/05/16/assess-your-four-customer-experience-competencies/http://experiencematters.files.wordpress.com/2012/06/8signsofexeccommitment2.png
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    http://experiencematters.wordpress.com/2010/07/14/what-if-customer-experience-has-no-roi-part-3/
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    http://experiencematters.wordpress.com/2010/01/28/its-time-for-text-analytics/http://experiencematters.wordpress.com/2010/01/28/its-time-for-text-analytics/http://experiencematters.wordpress.com/2011/08/29/stop-listening-to-customers-sometimes/http://experiencematters.wordpress.com/2011/08/29/stop-listening-to-customers-sometimes/http://experiencematters.wordpress.com/2010/09/20/customer-insight-and-action-cia-platforms-emerge/http://experiencematters.wordpress.com/2011/04/17/6-ds-for-voice-of-the-customer-programs/http://experiencematters.wordpress.com/2010/02/08/market-research-needs-less-statistical-analysis/
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    http://experiencematters.files.wordpress.com/2012/04/cxdesign_data1.pnghttp://bits.blogs.nytimes.com/2011/02/11/for-nokia-design-will-be-key-to-future/
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    http://experiencematters.wordpress.com/2010/08/30/the-design-of-little-things/
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    http://experiencematters.wordpress.com/2011/04/17/6-ds-for-voice-of-the-customer-programs/http://experiencematters.wordpress.com/2011/04/17/6-ds-for-voice-of-the-customer-programs/http://howwelead.org/2011/01/26/lead-with-luv-well-miss-you/http://howwelead.org/2011/01/26/lead-with-luv-well-miss-you/
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    http://experiencematters.wordpress.com/2008/07/22/free-book-the-6-laws-of-customer-experience/http://experiencematters.files.wordpress.com/2010/06/pointofvalue.png
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    http://experiencematters.wordpress.com/2009/03/24/southwest-airlines-soars-above-its-peers/http://experiencematters.wordpress.com/2009/03/24/southwest-airlines-soars-above-its-peers/http://experiencematters.files.wordpress.com/2011/09/employeeexperiencevirtuouscycle.png
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    http://experiencematters.wordpress.com/2010/08/09/a-loyalty-and-satisfaction-misconception/http://experiencematters.wordpress.com/2010/08/09/a-loyalty-and-satisfaction-misconception/http://experiencematters.wordpress.com/2011/03/02/new-report-how-consumers-give-feedback/http://experiencematters.wordpress.com/2011/09/06/report-state-of-voice-of-the-customer-programs-2011/http://experiencematters.wordpress.com/2011/09/06/report-state-of-voice-of-the-customer-programs-2011/http://experiencematters.wordpress.com/2008/07/22/free-book-the-6-laws-of-customer-experience/
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    http://experiencematters.wordpress.com/?s=npshttp://experiencematters.wordpress.com/2011/03/29/2011-temkin-experience-ratings/http://experiencematters.wordpress.com/2011/03/29/2011-temkin-experience-ratings/http://experiencematters.wordpress.com/?s=%22customer+journey+map%22http://experiencematters.wordpress.com/2010/10/14/customer-experience-affects-attitudes-and-behaviors/http://experiencematters.wordpress.com/2010/10/14/customer-experience-affects-attitudes-and-behaviors/http://experiencematters.wordpress.com/2011/08/29/stop-listening-to-customers-sometimes/http://experiencematters.wordpress.com/2011/08/29/stop-listening-to-customers-sometimes/http://experiencematters.wordpress.com/2011/03/29/2011-temkin-experience-ratings/
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    http://experiencematters.wordpress.com/category/net-promoter/http://experiencematters.wordpress.com/2008/07/22/free-book-the-6-laws-of-customer-experience/http://experiencematters.wordpress.com/2008/07/22/free-book-the-6-laws-of-customer-experience/
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    http://experiencematters.wordpress.com/topic-voice-of-the-customer/http://experiencematters.wordpress.com/topic-voice-of-the-customer/http://experiencematters.wordpress.com/2010/10/14/customer-experience-affects-attitudes-and-behaviors/http://experiencematters.wordpress.com/2010/10/14/customer-experience-affects-attitudes-and-behaviors/http://experiencematters.wordpress.com/2007/07/03/are-you-listening-to-the-voice-of-the-customer/
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    http://experiencematters.wordpress.com/topic-voice-of-the-customer/http://experiencematters.wordpress.com/topic-voice-of-the-customer/http://experiencematters.wordpress.com/?s=%22customer+journey+map%22
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