Technology Trends & e-Government

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Al-Khouri, A.M. (2013) Technology Trends and e-Government, 19th GCC eGovernment and eServices Conference, 18-22 May 2013, Dubai, UAE.

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<ul><li> 1. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedP a r t n e r s i n B u i l d i n g U A Es S e c u r i t y &amp; E c o n o m yOur Vision: To be a role model and reference point in proofing individual identity and build wealthinformatics that guarantees innovative and sophisticated services for the benefit of UAETechnology Trends &amp; e-GovernmentIn: 19th GCC eGovernment and eServices Conference 2013 Organised by Datamatix.18-22 May 2013 | Ritz Carlton Hotel | Dubai | United Arab Emirates.Presented by Dr. Ali M. Al-Khouri</li></ul> <p> 2. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Introduction: e-Government 5 Major Technological Trends Digital Identity Reflection Concluding RemarksAgenda 3. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Introduction: e-Government 5 Major Technological Trends Digital Identity Reflection Concluding RemarksAgenda Introduction: e-Government 4. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Post-industrial age (product economy)vs.post-digital age (information economy). Digital revolution: Disrupters &amp; Enablers (Disrupters) Opportunities: potential tocreate positive &amp; sustainable impact oncapabilities, business operations andmodels. Enablers: technologies with potential toelevate business performance, butwarrant another look because of newdevelopments or opportunities.Changing World .. 5. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Coming years will be stormof disrupters andopportunities, for marketsand industries. Significant impact oneconomies! e-Government?Emerging Economies .. 6. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved.. a GovernmentService Delivery System that allowsservices to be requested and deliveredover various electronic channels byenabling a connected governmentresulting in all round efficiencies inGovernment Operations.e-Government ? 7. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-GovernmentModels? 8. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government Development 9. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government Development 10. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &amp;OrganisationalComplexity 11. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &amp;OrganisationalComplexity` 12. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &amp;OrganisationalComplexity`20-30%Success 13. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentTechnological &amp;OrganisationalComplexity`0-5% 14. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government Failure 35 %Total Failures not implemented or abandoned 50%Partial Failures main goals not achieved initial success but failure after a year success for one group but failure for others 15%succeeded stakeholders benefited, no adverse results$ trillions on Gov IS 15. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle 16. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle 17. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedGartner Hype Cycle 18. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedGartner eGovernment Hype Cycle 19. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Introduction: e-Government 5 Major Technological Trends Digital Identity Reflection Concluding RemarksAgenda 5 Major Technological Trends 20. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedDeloitte 2013 Technology Trends ..Convergence of 5forces:- Social- Mobile- Analytics- Cloud- Cyber 21. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Customer in Command Active Engagement Knowledge Management use of social to re-engineer processes,systems &amp; organization Consumerisation wave!Social Re-engineering 22. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Bring Your Own Device(BYOD) pressure Society is tending towardsmore connectivity Hi-tech fast-movinginnovation engine Re-shaping businessoperating models&amp; marketplaces. Expected Tsunami!Mobile Adoption Era 23. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedCloud Computing Cost savings,operationsimprovements,scalability, etc. shift fromstand-alonelegacy systemsto integratedpublic andprivate cloudcomputingsolutionsAppearing to be a transformative change in the business landscape 24. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedInformation: Big Data From basic analytics tosophisticated visualisation Pattern discovery,real meaning &amp; value Data driven decision-making Speed to Value Impact onPublic Sector! 25. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Security &amp; Privacy as long as you areconnected, thatconnection can go bothways! threats against nationscritical infrastructures Establishing Trust!Cyberspace 26. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Introduction: e-Government 5 Major Technological Trends Digital Identity Reflection Concluding RemarksAgenda Digital Identity 27. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedNational Identity Management Infrastructure A secure ID wouldencourage users to beengaged more activelyand more expansively inthe digital world. It is in this context that theDigital Identityprofile provided andpackaged in a SecureSmart Card is expected toplay a pivotal role. 28. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedCapabilities .. The UAE National ID Card isdesigned to provide multifactor authentication. associated with the DigitalIdentity Profile consistingof Biometric Data-Fingerprints and ICAOcompliant photograph, andDigital Certificatesissued for Identification andSignatures issued as aSecure Smart Card. 29. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedProtection of Individual Privacygiven Verification andAuthentication Services to enablesecure remote transactions.Service ProvidersSeekersServiceremain anonymous onthe webonly Digital Certificates orBiometrics would be used toestablish credentialverification(No sharing of data, only providecredential verification). 30. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedOn-going Developments .. Apart from the classical IDverification and authenticationmethods, projects are underway toupgrade the features to provideOTP (One-time-password). Projects are underway to developthe NFC enabled authenticationmethods using the GSM mobilephones and other mobile devices. 31. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government DevelopmentLikely to witness some success stories! 32. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Introduction: e-Government 5 Major Technological Trends Digital Identity Reflection Concluding RemarksAgenda Reflection 33. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government Approach 34. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedConventional Government 35. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedConventional e-Government 36. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedMature Conventional e-Government 37. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government Failure Model 38. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government aligned with Government 39. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved Introduction: e-Government 5 Major Technological Trends Digital Identity Reflection Concluding RemarksAgenda Concluding Remarks 40. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reserved evolving natureof ICT. Integration &amp;orchestrationof services.e-Government association .. 41. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedConcluding remarks Government need to focusmore on R&amp;D forinnovation Vendors and supplierschoice: to fuel the process. Governments need tomigrate towardscommand &amp; Controlbusiness models: i.e., servicelevels and outcomes. 42. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedConcluding remarks Fragmented legacy ITprocesses &amp; systems will hinderorganisational efforts toeffectively deliver on businessneeds. Need to re-think public sectorjob to keep up with pace ofchange and growing options. Re-inventing business, andtechnology play a strategicrole! But the road ahead is veryslippy! 43. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedChanging Market Structures .. 44. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservede-Government Transformation 45. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedDetermined bythe type ofgovernment inplace..e-Government Transformation 46. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedRead our recent research from:http://www.emiratesid.gov.ae/ar/media-center/publications.aspx 47. www.emiratesid.ae 2013 Emirates Identity Authority. All rights reservedTHANK YOU.The world is changing very fast.Big will not beat small anymore.It will be the fast beating the slow.[Rupert Murdoch]Dr. Ail M. Al-KhouriDirector General | Emirates Identity Authority | UAEali.alkhouri@emiratesid.ae | www.emiratesid.ae </p>