technology trends & e-government
DESCRIPTION
Al-Khouri, A.M. (2013) Technology Trends and e-Government, 19th GCC eGovernment and eServices Conference, 18-22 May 2013, Dubai, UAE.TRANSCRIPT
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
P a r t n e r s i n B u i l d i n g U A E ' s S e c u r i t y & E c o n o m y
Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Technology Trends & e-Government In: 19th GCC eGovernment and eServices Conference 2013 – Organised by Datamatix. 18-22 May 2013 | Ritz Carlton Hotel | Dubai | United Arab Emirates.
Presented by Dr. Ali M. Al-Khouri
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda • Introduction: e-Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Post-industrial age (product economy) vs. post-digital age (information economy).
• Digital revolution: Disrupters & Enablers • (Disrupters) Opportunities: potential to
create positive & sustainable impact on capabilities, business operations and models.
• Enablers: technologies with potential to elevate business performance, but warrant another look because of new developments or opportunities.
Changing World ..
Enablers Technologies in which many CIOs have already invested time and effort, but which warrant another look because of new developments or opportunities.
Disrupters Opportunities that can create sustainable positive disruption in IT capabilities, business operations, and sometimes even business models.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Coming years will be storm of disrupters and opportunities, for markets and industries.
• Significant impact on economies!
• e-Government?
Emerging Economies ..
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
.. a Government Service Delivery System that allows
services to be requested and delivered over various electronic channels by enabling a connected government resulting in all round efficiencies in
Government Operations.
e-Government ?
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Models?
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
Technological & Organisational
Complexity
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
Technological & Organisational
Complexity
`
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
Technological & Organisational
Complexity
` 20-30% Success
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
Technological & Organisational
Complexity
` 0-5%
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Failure
• 35 % Total Failures
– not implemented or abandoned
• 50% Partial Failures
– main goals not achieved – initial success but failure after a year – success for one group but failure for others
• 15% succeeded
– stakeholders benefited, no adverse results
$ trillions on Gov IS
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Gartner Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Gartner Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Gartner Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Gartner eGovernment Hype Cycle
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda
• 5 Major Technological Trends
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Deloitte 2013 Technology Trends ..
Convergence of 5 forces:
- Social - Mobile - Analytics - Cloud - Cyber
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• “Customer in Command”
• Active Engagement
• Knowledge Management
• use of social to re-engineer processes, systems & organization
• Consumerisation wave!
Social Re-engineering
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Bring Your Own Device (BYOD) pressure
• Society is tending towards more connectivity
• Hi-tech fast-moving innovation engine
• Re-shaping business operating models & marketplaces.
• Expected Tsunami!
Mobile Adoption Era
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Cloud Computing
Savings like these come from a. • Cost savings, operations improvements, scalability, etc.
• shift from stand-alone legacy systems to integrated public and private cloud computing solutions
Appearing to be a transformative change in the business landscape
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Information: Big Data
• From basic analytics to sophisticated visualisation
• Pattern discovery, real meaning & value
• Data driven decision-making
• Speed to Value
• Impact on Public Sector!
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Security & Privacy
• as long as you are connected, that connection can go both ways!
• threats against nation's critical infrastructures
• Establishing Trust!
Cyberspace
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda
• Digital Identity
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
National Identity Management Infrastructure
• A secure ID would
encourage users to be engaged more actively and more expansively in the digital world.
• It is in this context that the Digital Identity profile provided and packaged in a Secure Smart Card is expected to play a pivotal role.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Capabilities ..
• The UAE National ID Card is designed to provide multi factor authentication.
• associated with the Digital Identity Profile consisting of Biometric Data- Fingerprints and ICAO compliant photograph, and Digital Certificates issued for Identification and Signatures issued as a Secure Smart Card.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Protection of Individual Privacy
given Verification and Authentication Services to enable
secure remote transactions.
Service Providers SeekersService
remain anonymous on the web
only Digital Certificates or Biometrics would be used to establish credential verification (No sharing of data, only provide credential verification).
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
On-going Developments ..
• Apart from the classical ID verification and authentication methods, projects are underway to upgrade the features to provide OTP (One-time-password).
• Projects are underway to develop the NFC enabled authentication methods using the GSM mobile phones and other mobile devices.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Development
Likely to witness some success stories!
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda
• Reflection
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Approach
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Conventional Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Conventional e-Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Mature Conventional e-Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Failure Model
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government aligned with Government
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda
• Concluding Remarks
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
• evolving nature of ICT.
• Integration & orchestration of services.
e-Government association ..
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Concluding remarks
• Government need to focus more on R&D for innovation
• Vendors and suppliers choice: to fuel the process.
• Governments need to migrate towards ‘command & Control’ business models: i.e., service levels and outcomes.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Concluding remarks
• Fragmented legacy IT processes & systems will hinder organisational efforts to effectively deliver on business needs.
• Need to re-think public sector job to keep up with pace of change and growing options.
• Re-inventing business, and technology play a strategic role!
• But the road ahead is very slippy!
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Changing Market Structures ..
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
e-Government Transformation
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Determined by the type of government in place..
e-Government Transformation
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Read our recent research from: http://www.emiratesid.gov.ae/ar/media-center/publications.aspx
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
To write it, it took three months; to conceive it three minutes; to collect the data in it all my life. F. Scott Fitzgerald
I've seen how the issues that come across a president's desk are always the hard ones - the problems where no amount of data or numbers will get you to the right answer. Michelle Obama
It is a capital mistake to theorize before one has data. Arthur Conan Doyle
You can use all the quantitative data you can get, but you still have to distrust it and use your own intelligence and judgment. Alvin Toffler
You can have data without information, but you cannot have information without data. Daniel Keys Moran
In the spirit of science, there really is no such thing as a "failed experiment." Any test that yields valid data is a valid test. Adam Savage
“The best way to predict the future is to invent it.”
(Alan Kay).
“It’s tough when markets change and your people within the company don’t.” (Harvard Business
Review). THANK YOU.
“The world is changing very fast. Big will not beat small anymore. It will be the fast beating the slow”. [Rupert Murdoch]
Dr. Ail M. Al-Khouri Director General | Emirates Identity Authority | UAE
[email protected] | www.emiratesid.ae