Top 10 Strategic Technology Trends for Smart Government

Download Top 10 Strategic Technology Trends for Smart Government

Post on 25-Feb-2016

47 views

Category:

Documents

5 download

DESCRIPTION

Top 10 Strategic Technology Trends for Smart Government. Alan Goon. The Nexus of Forces Is Driving Innovation in Government. Extreme Networking. Rampant Access. Rich Context, Deep Insights. Global Class Delivery. The Nexus of Forces Is Driving Innovation in Government. - PowerPoint PPT Presentation

TRANSCRIPT

Presentation Title

Alan GoonTop 10 Strategic Technology Trends for Smart Government 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity." 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMTop 10 Strategic Technology Trends for Smart GovernmentAndrea Di MaioEurope SymposiumNovember 11-14, 2013 Barcelona, SpainPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION The Nexus of Forces Is Driving Innovation in GovernmentExtreme NetworkingRampant AccessGlobal Class DeliveryRich Context,Deep Insights

2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION The Nexus of Forces Is Driving Innovation in Government

Extreme NetworkingRampant AccessGlobal Class DeliveryRich Context,Deep Insights

2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Key IssuesWhat will have the biggest potential for significant enterprise impact over the next three years?Which technologies or trends will drive significant change or disruption?Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens?Gartner Global CIO Survey 2013 (398 Public Sector CIOs) 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMA strategic technology is one with the potential for significant impact on the enterprise during the next three years. Factors that denote significant impact include a high potential for disruption to IT or the business, the need for a major dollar investment or the risk of being late to adopt. Companies should factor these technologies into their strategic planning process by asking key questions and making deliberate decisions about them during the next two years. Sometimes the decision will be to do nothing with a particular technology. In other cases, it will be to continue investing in the technology at the current rate. In still other cases, the decision may be to test/pilot or more aggressively adopt/deploy the technology.A strategic technology may be an existing technology that has matured and/or become suitable for a wider range of uses. In the case of a mainstream technology, the strategic decision will likely revolve around product/vendor selection and the degree to which it is incorporated into the broad IT environment. A strategic technology may also be an emerging technology that offers an opportunity for strategic business advantage for early adopters or with potential for significant market disruption in the next five years. In the case of an emerging technology, the strategic decision may be to request funding to evaluate the technology.This presentation highlights technologies that will be strategic for most organizations. It is not a comprehensive list of every technology that is ready for adoption or incorporation into the strategic planning process. Companies should use the list as a starting point and adjust based on their industry, unique business needs, technology adoption model (that is, Type A, B or C company) and other factors.Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Hype Cycle for Smart Government, 2013:More Leverage Than Innovation?Innovation TriggerPeak ofInflated ExpectationsTrough of DisillusionmentSlope of EnlightenmentPlateau of ProductivitytimeexpectationsPlateau will be reached in:less than 2 years2 to 5 years5 to 10 yearsmore than 10 yearsobsoletebefore plateauAs of July 2013Operational Technologies for GovernmentVideo Content Management and DeliverySystems for Government SurveillanceGamification in GovernmentBPaaS for GovernmentCitizen Data VaultsPace-Layered Application Strategyin GovernmentSmart Governance Operating FrameworkEmployee Use of SocialMedia in GovernmentCitizen DevelopersApplication Portfolio ManagementEnterprise App StoresBig Data Information Management for GovernmentBring Your Own DeviceCloud Computing in GovernmentTablets in GovernmentCross-Agency Case ManagementBPM for GovernmentOpen Government DataGovernment Shared ServicesEnterprise Use of Social Media in GovernmentLocation-Based Services for GovernmentBlended Enterprise Architecture ApproachAdvanced Analytics for GovernmentBusiness Intelligence for Performance ManagementMobile Device ManagementFrom "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302) 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Four Phases of Technology inGovernment: Toward Smart and DigitalE-government:Online servicesMultiple websites Joined-up Government:Life eventsBack-office re-engineeringOpen Government:Transparency, participation, collaborationCommunity engagement2000200520102015+Digital GovernmentSmart Government:SustainabilityAffordabilityCrossing boundaries 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMDefinition: Smart government integrates information, communication and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value.Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Top 10 Strategic Technology Trends for Smart GovernmentTop 10 Government Technology TrendsSocialMobileInformationCloud1. Personal Mobile Workplace2. Mobile Citizen Engagement3. Big Data and Actionable Analytics4. Cost-effective Open Data5. Citizen-managed Data6. Hybrid IT and Cloud7. Internet of Things8. Cross-domain Interoperability9. BPM for Case Management10.Gamification for Engagementnnnnnnnnn 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMStrategic Imperative: Government agencies should factor the top 10 technologies into their strategic planning process and make deliberate decisions about them during the next two years. This does not necessarily mean adoption and investment in all of the listed technology trends. Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Personal Mobile Workplace: Employees Are in ControlIt's about service, innovation Mobility isn't about devices or networks.Social RatingsReputationsRankingsPhotosVideosDATABring Your Own

DEVICE

FRIENDS and changing the concept of "workplace."APPS

MS 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Mobile Citizen Engagement: Use Cases Define Mobile and Social OpportunitySocializationMobilizationHuman interactionComplexityFrequencyExisting community/platformEngagement valueClarity of focus and time frameEligibilityJob SeekingLand RegistrationPaying FinesTenant-owner RelationshipsTraffic Mgmt.Frequency/RecurrenceImmediacyAutomationSimplicityCompelling useLocation-basedMS 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Actionable Analytics From Big Data: More Than More CIPerishabilityFidelityValidationLinkingPublic Safety:Situation AnalysisCrime Detection and PreventionTax and Revenue:Fraud DetectionFinancial ManagementPolicymaking:Citizen Sentiment AnalysisReal-time Impact AnalysisTransportation:Dynamic Road ChargingFleet ManagementDescriptive:What happened?What is happening?Diagnostic:Why did it happen?What key relationships?Predictive:What will happen?What if? How risky?Prescriptive:What should happen?How can I optimize?ClassificationContractsTechnologyPervasive UseVelocityVolumeVarietyComplexity 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPerishability shelf lifeFidelity reusability of data and resultsValidation understanding of use caseLinking relationships between elements

Classification access controlsContracts SLATechnology fragmented toolsPervasive Use usage levels

Volume sources x produced dataVariety different types of structuresVelocity timing and streamsComplexity standards, rules, formats

Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Cost-effective Open Data: Beyond Public DataAny Data:Data-centric GovernmentBig DataOpen Data

PublicDataWeb API

LinkedDataWeb API

BusinessDataWeb API

PersonalDataWeb API

SocialDataWeb APITimeValue

OperationalDataWeb APIIS 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Citizen-managed Data: Transferring the Ownership of Information

It's MY data,and I'll shareif I want to!

New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction.MCIS 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMStrategic Planning Assumption: By 2014, data vault offerings covering more than one government domain will emerge from at least two global service providers. Widespread adoption will not start before 2016.

Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Human Resource ManagementCase/Care ManagementProcurementERP/Financial ManagementCRM/BPMFOIA Case ManagementGeospatial ServicesVirtual Meeting ServicesHybrid IT and Cloud: IT Becomes a Business Agent, Not a Service ProviderMCSoonerLaterLowerHigherCostTime to CloudWebsite HostingCollaboration ServicesEmailContent and Document Management CommoditizedConsumer-centricCollaborativeContent-centricProcess-centricComplex Sensitive DataDeep IntegrationIT Department Roles:ProviderBrokerAdvisor

Value Proposition:ComplianceIntegrationArchit. Coherence 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION The Internet of Things: When Objects Anticipate and NegotiateMCI

Smart Public Health Clinics

Smart Cities

The Internet of things is already here: Connections 2020: >230 billion permanent and intermittentDropping costs: Audio, video, GPR, Wi-FiConnected devices everywhere:Cameras and microphones widely deployedRemote sensing of objects and environmentBuilding and infrastructure managementMore and more applications:Crime detection and preventionPublic services via connected products

Smart Emergency Response

2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Cross-domain Interoperability:Scalable by Design

Source: National Information Exchange Model (NIEM)Focus on the right information, the right patterns, and the right characteristics for information sharing.CITechnicalSemanticOrganizationalLegalEuropean Interoperability FrameworkTechnology-independentAligned/linked with whom?Open Standards 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Structured DataUnstructured DataStructured ProcessUnstructured ProcessCompliance Disease/Care ManagementPeer ReviewProgramSupportBenefitsAdministrationSocial Services (Low Touch)Constituent Relationship ManagementBusiness Process ManagementEnterprise Content ManagementSpecialized Case ManagementCriminalInvestigationsLegal CaseworkEmployee OnboardingVendor ManagementPrior Authorization ApprovalCustomer ServiceInsurance ClaimsProcessingGrant ManagementSocial Services (High Touch)Records RequestFraud DetectionBPM for Case Management:How Many Flavors Do You Have?Appeals/Complaint ManagementBudget DevelopmentCICollaboration-intensive CasesInvestigative CasesECM/BPM Content/Process Fusion 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMThere isn't one market for case management because all cases are not the same. There are different process areas that are increasingly viewed as case-like. Gartner distinguishes two types of cases. In decision-centric cases, the purpose of the work effort is to make a decision about rights, entitlements, payments, enrollment, priorities, risk or some other high-impact outcome. In investigative cases, the outcome is uncertain; the purpose of the work effort is to identify interaction patterns among data. When the case is created, it often has very little data and structure. As the investigation progresses, data is added and patterns begin to appear. Fraud detection and criminal investigations are leading examples of this type. Both decision-centric and investigative cases have a heavy dependence on semistructured and unstructured information. Two dimensions workflow and data type have brought BPMS and ECM vendors into this emerging market. These vendors now compete with traditional industry application specialists. Critical capabilities for case management include: full life cycle control over substantial amounts of content with different file formats captured in different ways (to address regulatory and compliance requirements), event-driven workflow, application interfaces, user/group collaboration, role-based interfaces and strong decision support for managers to monitor and adjust cases. The case itself keeps track of the state of the case and the state of its contributing information resources. Many ECM systems have supported case management for years, but they often fall short on process management and user interaction management. Similarly, BPMS vendors support the workflow and user interaction management needs well, but fall down on content interactions, often needing to partner with others for capture, records management and other capabilities for manipulating content. In other words, imaging, document management, collaboration, archive, records management and workflow automation are all necessary, but they are not sufficient for effective case workload management. Recent BPM/ECM acquisitions thus aim to target case management. Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Gamification: Connecting Actions toOutcomesGamification: The use of game mechanicsin non-game scenarios.MSWorkforce DevelopmentHealth/Wellness ProgramsChange ManagementSkills TrainingCrowdsourced Solutions

Engage

Coordinated Care ManagementEducationPublic Safety andSecurity Awareness

Connect

Recruiting & RetentionEmployee OnboardingEmployee PerformanceProgram Outcomes ManagementResource

2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPhoto: Flickr:, Mavis, http://www.flickr.com/photos/portland_mike/6140660504/sizes/s/in/photostream/Photo: Flickr:, vlima.com, http://www.flickr.com/photos/vitorcastillo/2994723741/sizes/s/in/photostream/Photo: Flickr:, Cushing Memorial Library and Archives, Texas A&M, http://www.flickr.com/photos/cushinglibrary/4951444001/sizes/s/in/photostream/Page #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION RecommendationsEvaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends.Identify the technologies and services you will continue to support or must acquire, and those you will divest or broker.Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value.Manage internal data and leverage external data to quantifiably increase the overall public value of governmentinformation.Create an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective. 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION Recommended Gartner ResearchHype Cycle for Smart Government, 2013Rick Howard and Andrea Di Maio (G00249302)Digital Government Is Both Different FromE-Government and More of the SameAndrea Di Maio (G00252158)How the Nexus of Forces Will Impact GovernmentAndrea Di Maio (G00231076)Best Practices for Harnessing Gamification's Potential in the WorkplaceElise Olding (G00239672)For more information, stop by Gartner Research Zone. 2013 Gartner, Inc. and/or its affiliates. All rights reserved.#GartnerSYMPage #Andrea Di MaioESC25_767, 11/13Top 10 Strategic Technology Trends for Smart Government NOT FOR EXTERNAL DISTRIBUTION NOT FOR EXTERNAL DISTRIBUTION

Recommended

View more >