six trends transforming government
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Six Trends Transforming Government. Executive Brief. Overview. Where Do the Six Trends Come From? An Analysis of Societal Drivers Six Trends Transforming the Management of Government How to Interpret the Six Trends Seeing the Future Resources. - PowerPoint PPT PresentationTRANSCRIPT
Six Trends Transforming Government
Executive Brief
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Overview
Where Do the Six Trends Come From?
An Analysis of Societal Drivers
Six Trends Transforming the Management of Government
How to Interpret the Six Trends
Seeing the Future
Resources
What should government be doing vs. How should
government do it
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Where Do the Six Trends Come From?
An analysis of drivers for change in society
From research supported by the IBM Center for The Business of Government since 1998- Over 160 reports and 16 books
Competition, Choice and Incentives (16 reports) E-Government (28 reports) Financial Management (9 reports) Human Capital Management (19 reports) Innovation (13 reports) Managing for Performance and Results (17 reports) Networks and Partnerships (14 reports) Transformation (22 reports) Special Reports (8 reports)
From observations of government activities and initiatives over the past decade
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An Analysis of Societal Drivers
Drivers for change: The aging population The continued rapid development of technology Globalization of economies and services The lack of confidence in government External threats – terror, disasters, etc.
As a consequence,- Government is changing:
The federal budget deficit is driving tighter budgets for non-entitlement programs Government’s apparent inability to respond to non-routine events and long-term trends Boundaries between federal, state, and local government activities are being reexamined, as
well as boundaries between public, private, and non-profit activities- The workplace is changing:
The “aging workforce” is impacting the supply and demand of workers The use of technology is changing “work” The job of the manager is changing to creating links and collaboration across boundaries
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Six Trends Transforming the Management of Government
Improved GovernmentPerformance
3. ProvidingCompetition,Choice, andIncentives
1. Changing theRules
6. UsingNetworks andPartnerships
4. Performingon-Demand
2. UsingPerformanceManagement
5. EngagingCitizens
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Trend 1: Changing the Rules
Strategic Management of Human Capital
Improving Financial Management
Rethinking Organizational Structure
Theme: Reassessing Core Administrative Systems
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Trend 2: Using Performance Management
Creating a supply of performance information
Creating a demand for the use of performance information
The challenge will be managing the tensions between using performance management for accountability and using it for improving program performance
Theme: Shift from Outputs to Outcomes that public demands
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Trend 3: Providing Competition, Choice, Incentives
Theme: Using Public Choice Theory to Create Market-based Government
Market-based approaches to delivering public services
Market-based approaches to delivering internal government services
Market-based approaches for implementing regulatory standards or allocating public resources
Competitive sourcing
Public-private partnerships
Vouchers
Revolving funds, shared services
Competitive grants
Pay-for-performance
Auctions
Bottle deposit/refunds systems
Emissions trading
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Trend 4: Performing On-Demand
What is “On Demand?” Horizontal integration of processes and infrastructure across the entire
enterprise, including key partners, suppliers, and customers Deals with both routine (24/7) services and non-routine (emergencies)
Key Characteristics: Responsive Focused Variable Resilient
Theme: Sense and Respond
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Trend 5: Engaging Citizens
Trust in government has declined over past two generations, leading to a reluctance to turn to government to lead solutions to societal problems.
Continuing to “inform, consult” and adding “engage, collaborate”
Face-to-Face, On-Line approaches evolving
Theme: Increasing Engagement and Sense of Ownership
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Trend 6: Using Networks and Partnerships
Characteristics of new challenges- Outside boundaries of any one agency- Not part of traditional service delivery
system now in place in most agencies- Not playing by the same rules as traditional
agencies
Role of performance measures- More than a tool of accountability- More of a language for common action
Key attributes of success- Right people and incentives, not traditional
policy management approachesTheme: No One Agency Can
Deliver on Anything Important by Itself
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How To Interpret the Six Trends
We believe that each trend will continue and possibly accelerate in the near future
We are currently at a different point in the learning curve for each trend
Government managers must continue to work more efficiently using the tools and strategies described or implied in each trend
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The Six Trends Dashboard How ready are public managers to effectively respond to each trend in the
future?
The top of the 5-point scale suggests managers have experience, understand the issues, and generally know how to address this type of challenge
0 1 2 3 4 5
Six:Netw orks
Five:Citizen
Four:On-Demand
Three:Markets
Tw o:Performance
One:Rules
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Seeing the Future: Find a Theme Park
And Hop on a Roller Coaster:And Hop on a Roller Coaster:
Government leaders will experience a topsy-turvy ride with: Ups and Downs Successes and Failures Trial and Error, and Steep Learning Curves