six trends transforming government

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Six Trends Transforming Government Executive Brief

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Six Trends Transforming Government. Executive Brief. Overview. Where Do the Six Trends Come From? An Analysis of Societal Drivers Six Trends Transforming the Management of Government How to Interpret the Six Trends Seeing the Future Resources. - PowerPoint PPT Presentation

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Page 1: Six Trends Transforming Government

Six Trends Transforming Government

Executive Brief

Page 2: Six Trends Transforming Government

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Overview

Where Do the Six Trends Come From?

An Analysis of Societal Drivers

Six Trends Transforming the Management of Government

How to Interpret the Six Trends

Seeing the Future

Resources

What should government be doing vs. How should

government do it

Page 3: Six Trends Transforming Government

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Where Do the Six Trends Come From?

An analysis of drivers for change in society

From research supported by the IBM Center for The Business of Government since 1998- Over 160 reports and 16 books

Competition, Choice and Incentives (16 reports) E-Government (28 reports) Financial Management (9 reports) Human Capital Management (19 reports) Innovation (13 reports) Managing for Performance and Results (17 reports) Networks and Partnerships (14 reports) Transformation (22 reports) Special Reports (8 reports)

From observations of government activities and initiatives over the past decade

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An Analysis of Societal Drivers

Drivers for change: The aging population The continued rapid development of technology Globalization of economies and services The lack of confidence in government External threats – terror, disasters, etc.

As a consequence,- Government is changing:

The federal budget deficit is driving tighter budgets for non-entitlement programs Government’s apparent inability to respond to non-routine events and long-term trends Boundaries between federal, state, and local government activities are being reexamined, as

well as boundaries between public, private, and non-profit activities- The workplace is changing:

The “aging workforce” is impacting the supply and demand of workers The use of technology is changing “work” The job of the manager is changing to creating links and collaboration across boundaries

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Six Trends Transforming the Management of Government

Improved GovernmentPerformance

3. ProvidingCompetition,Choice, andIncentives

1. Changing theRules

6. UsingNetworks andPartnerships

4. Performingon-Demand

2. UsingPerformanceManagement

5. EngagingCitizens

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Trend 1: Changing the Rules

Strategic Management of Human Capital

Improving Financial Management

Rethinking Organizational Structure

Theme: Reassessing Core Administrative Systems

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Trend 2: Using Performance Management

Creating a supply of performance information

Creating a demand for the use of performance information

The challenge will be managing the tensions between using performance management for accountability and using it for improving program performance

Theme: Shift from Outputs to Outcomes that public demands

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Trend 3: Providing Competition, Choice, Incentives

Theme: Using Public Choice Theory to Create Market-based Government

Market-based approaches to delivering public services

Market-based approaches to delivering internal government services

Market-based approaches for implementing regulatory standards or allocating public resources

Competitive sourcing

Public-private partnerships

Vouchers

Revolving funds, shared services

Competitive grants

Pay-for-performance

Auctions

Bottle deposit/refunds systems

Emissions trading

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Trend 4: Performing On-Demand

What is “On Demand?” Horizontal integration of processes and infrastructure across the entire

enterprise, including key partners, suppliers, and customers Deals with both routine (24/7) services and non-routine (emergencies)

Key Characteristics: Responsive Focused Variable Resilient

Theme: Sense and Respond

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Trend 5: Engaging Citizens

Trust in government has declined over past two generations, leading to a reluctance to turn to government to lead solutions to societal problems.

Continuing to “inform, consult” and adding “engage, collaborate”

Face-to-Face, On-Line approaches evolving

Theme: Increasing Engagement and Sense of Ownership

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Trend 6: Using Networks and Partnerships

Characteristics of new challenges- Outside boundaries of any one agency- Not part of traditional service delivery

system now in place in most agencies- Not playing by the same rules as traditional

agencies

Role of performance measures- More than a tool of accountability- More of a language for common action

Key attributes of success- Right people and incentives, not traditional

policy management approachesTheme: No One Agency Can

Deliver on Anything Important by Itself

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How To Interpret the Six Trends

We believe that each trend will continue and possibly accelerate in the near future

We are currently at a different point in the learning curve for each trend

Government managers must continue to work more efficiently using the tools and strategies described or implied in each trend

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The Six Trends Dashboard How ready are public managers to effectively respond to each trend in the

future?

The top of the 5-point scale suggests managers have experience, understand the issues, and generally know how to address this type of challenge

0 1 2 3 4 5

Six:Netw orks

Five:Citizen

Four:On-Demand

Three:Markets

Tw o:Performance

One:Rules

Page 14: Six Trends Transforming Government

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Seeing the Future: Find a Theme Park

And Hop on a Roller Coaster:And Hop on a Roller Coaster:

Government leaders will experience a topsy-turvy ride with: Ups and Downs Successes and Failures Trial and Error, and Steep Learning Curves