team of the month and methodology highlight€¦ · · 2011-01-14the ‘5s’ audit sheet is to...
TRANSCRIPT
Six Sigma Newsletter: Volume 6, Issue 2, February 2010 “If you want to be in the know, ask Big Mo!”
TEAM OF THE MONTH AND METHODOLOGY HIGHLIGHT
HHAAPPPPYY VVAALLEENNTTIINNEE’’SS DDAAYY!!
View previous issues of Big Mo on MercyNet.
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SIX SIGMA BY THE NUMBERS, FISCAL YEAR 2010 σ Number of improvement projects initiated this year: 31 σ Number of improvement projects completed this year: 44
PUZZLE What are the five Ss in “5S”?
To be included in the prize drawing, please submit your answer by interoffice mail to Big Mo in Six Sigma or e-mail [email protected] by Feb. 20, 2010.
Congratulations to Ellen Diehl, Mercy Foundation,
last month’s winner of a cafeteria certificate. The answer to last month’s puzzle was to provide an opinion on preferred
forms of communicating about performance improvement and the type of content desired. Thanks for your feedback!
Mercy Medical Center Pharmacy – Compound ‘5S’ Expectations
Notes:• Crash Cart Inserts (waiting to be checked) are located within the designated area.• Countertop is cleaned.• Countertop is clear of compounding tools, equipment, supplies and medications (unless a compound is in process).• Sink if free of dirty tools and equipment. • All other items are stored in an orderly fashion.
Mercy Medical Center Pharmacy – Compound ‘5S’ Expectations
Notes:• Crash Cart Inserts (waiting to be checked) are located within the designated area.• Countertop is cleaned.• Countertop is clear of compounding tools, equipment, supplies and medications (unless a compound is in process).• Sink if free of dirty tools and equipment. • All other items are stored in an orderly fashion.
Mercy Medical Center Pharmacy – Compound ‘5S’ Audit Sheet
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Weekly Monthly
Day 1st Shift 2nd Shift 3rd ShiftManagement
Sign-Off Sign-Off
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
By Shift Sign Off
Month: Month:
1S - Sort Team members begin making improvements by sorting items located in the area into one of three categories: 1. Trash / recycling 2. Necessary items - keep 3. Non-necessary items – remove
After determining which items are necessary, team members straighten the area and find a home for each item. Team members also must keep in mind where each item is used so that it is readily available when needed.
2S – Straighten
What is ‘5S’? ‘5S’ (Five S) is a set of activities focused on improving work area cleanliness and standardization, with an emphasis on sustaining improvements.
During the week of Jan. 25, the Inpatient Pharmacy, located on Mercy’s Central Campus, went through the ‘5S’ process in their compounding area. Each of the steps is described below using photos taken during the Pharmacy event.
Pre-5S Following an “Introduction to 5S” presentation, team members go to the focus area and perform a ‘5S Audit’. The audit enables team members to identify areas of improvement using a simple paper form.
3S - Shine 4S – Standardize After straightening up the area, team members complete a thorough cleaning (shine) of the focus area.* *While there are times where little or even no cleaning is needed, this ‘extra’ time within the event can be used to focus on the next steps of (4S) Standardization and (5S) Sustainment.
Once ‘shining’ (cleaning) is completed, team members brainstorm ideas about how the area should look and where items should be stored; labeling the location of items is a commonly used ‘visual management’ technique. The primary focus of this step is to establish a basis of standardization so sustainment can be achieved.
Sustainment cannot be achieved during the event as time is needed to see if the improvements are maintained. However, team members will implement 5S audit tools during the event (shown left). Regular audits of the area by staff and leadership are crucial to sustaining improvements.
5S - Sustain