britania summer training
TRANSCRIPT
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SUMMER TRAINING PROJECT REPORT
On
SALES ANALYSIS OF BRITANNIA ON HEART BEATBISCUITS
SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE AWARD
OF
Master of Business Administration (MBA)
DEGREE
(SESSION 2011-2013)
SUBMITTED BY
ANKIT GUPTA
*Roll no.*1103270023
UNDER THE GUIDANCE OF
MR.ANUBHAV SRIVASTAVA
School of management
ABES ENGINEERING COLLEGEGHAZIABAD
AFFILIATED TO
MAHAMYA TECHNICAL UNIVERSITY, NOIDA
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PREFACE
The Britannia number one biscuits is able to share with their market insights based upon
unparallel breath of biscuits experience.
This project is a sincere effort to look for the market potential in biscuits and
confectionery industry. A descriptive research procedure had been applied to come to the
conclusions of the project. A detailed questionnaire had been prepared and the responses
of the concerned people had been collected for the analysis. The project later concluded
in recommending the market potential of the biscuits and confectioneries
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DECLARATION
I hereby declare that the project entitled “Sales Analysis on Britannia Heart Biscuit”
submitted for the MBA in my original work & the project report has not formed the basis
for the amount of any degree diploma, associated or other similar title.
Date :
Place:
Signature
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EXECUTIVE SUMMARY
The title of project “Sales Analysis on Britannia Heart Biscuit”. And also specify
suggestion to increase the demand with consistency.
For that survey of 17 supplier and 100 retailer had been made and it is found
that Britannia bread is not properly marketed. This product is lacking in promotion
activities such as advertisement, scheme and also in distribution system.
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CONTENTS
1. Executive Summary
2. Introduction
3. Company Profile
4. Objective of the Research
5. Research Methodology
• Sample
• Instruments Used
• Method of Data Collection
6. Data Analysis & Interpretation
7. Conclusion
8. Suggestions & Limitation
9. SWOT Analysis
10. Bibliography
11. Questionnaire
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CHAPTER I
1.1 INTRODUCTION
1.2 NEED OF THE STUDY
1.3 SCOPE BOF THE
STUDY
1.4 OBJECTIVE OF THESTUDY
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1.1 INTRODUCTION
BRITANNIA INDUSTRIES LTD. PROFILE
Largest manufacture of biscuits in India product range include breads and
cakes .One of the best brand, Britannia is the largest food processing company in
Indian food processing industry.
Four production units with over 4367 employees.
Extensive all India distribution network over 600,000 out lets , making it among
the most wide spread in the industry.
Exporter of various kinds of products.
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HISTORY OF BRITANNIA INDUSTRIES
Britannia was incorporated in 1918 as Britannia Biscuits Co Ltd in Calcutta. In 1924, Pea
Freon UK acquired a controlling stake, which later passed on to the Associated BiscuitsInternational (ABI) a UK based company. During the ’50s and’ 60s, Britannia expanded
operations to Mumbai, Delhi and Chennai. Exports of sea foods started in the ’70s. In
1987, Nabisco, a well known European food company, acquired ABI. In 1989, J M Pilli,
a Singapore based NRI businessman along with the Grouped DANONE acquired Asian
operations of Nabisco, thus acquiring controlling stake in Britannia. Later, Grope
DANONE and Nussle Wada took over Pilli’s holdings.
In 1977, the Government reserved the industry for small scale sector, which constrained
Britannia's growth. Britannia adopted a strategy of engaging contract packers (CP) in the
small scale sector. This led to several inefficiencies at the operating level. In April ’97,
the Government dereserved the biscuit sector from small scale. Britannia has expanded
captive manufacturing facilities and has modernized and upgraded its facilities in the last
five years. It has also forayed into the Dairy Business with the launch of Cheese, Butter,
Ghee, Dairy whitener and flavored milk products.
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Parent Group
Britannia's controlling stake is jointly with Grouped DANONE and Nussle Wada.
Grouped DANONE is one of the leading players in the world in bakery products business. It acquired interest in Britannia Industries in 1989 and acquired controlling
stake in 1993..Nusli Wada group is one of the leading industrial houses in the country,
with interests mainly in textiles and petrochemicals
Foods major - Britannia Industries (BIL),
is one of the leading producer of biscuits and other bakery products. BIL, has a major
advantage of the interest taken by the French collaborator - Grouped DANONE. Grouped
DANONE is one of the leading players in bakery products business. The association with
Grouped DANONE has been a good technological support to BIL. The company is
jointly controlled by Grouped DANONE of France, which is holding 22% stake and
Nulls Wada group. Nussle Wada is one of the leading industrial houses in the country.
Britannia enjoys a prominent position in the industry. Over the last couple of years, it has
trimmed down its wide product portfolio and began to focus on value-added instead of
low-margin products. The company divested a range of unrelated business interests in
soybean extraction, edible oils, export of cashew nuts and shrimp, granites and software.
The company rationalized its products portfolio by reducing the products from 35 to
around 25.In October 1999, the company has issued bonus shares in the ratio of
1:2.Britannia is the market leader in the 1.2-million tone Indian biscuits industry with a
60% share. It mainly caters to the premium segment. With the launch of Tiger brand, it
has taken a plunge in the low-end category, taking competition head on with Parle which
is the leader in this segment. The company has also diversified within dairy and bakery
products to enter the butter, cheese and ghee markets.
Britannia has built an enviable retail distribution network which services 400,000 retail
outlets in 2,200 towns with the help of 2,500 distributors. The company is aggressively
expanding its network with a bias towards the rural markets.
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Britannia constantly expands its product portfolio to achieve its vision of converting
every third Indian into its consumer. In order to appeal to the younger generation, the
company added two new products -- Sweet Lassa and Milkman Cold Coffee -- to its
existing dairy-based drinks portfolio which includes the `Zip Sip' brand of flavored milk.
Recently, in the ethnic food segment, the company introduced a new range of traditional
`nankeens' in Mumbai called Britannia Sax. The new range includes seven varieties of
traditional nankeens like 'Bikaner kid Bhatia' and 'Rajasthani Alu Bhatia' in a price range
of between Rs 5 and Rs 20.
In Dec. 2000, Britannia dropped its plans to enter the mineral water segment. The move
comes close on the heels of DANONE launching its own mineral water brand, Evian, in
India, through a separate wholly-owned subsidiary, DANONE India. Grouped DANONE
is globally the second-largest producer of mineral water in the world with brands such as
Evian, Volvo, Ferrarelle Bandit, Font Vela and Aquaria among others. The mineral water
segment in India is growing at around 50% annually and is dominated by Biller and
Bailley.BIL, has acquired the trade mark "KWALITY", the Chef Device and several
other trademarks owned by Quality Biscuits of Bangalore for a consideration of Rs 30
core. It has also agreed in principle to acquire 49% equity of Quality Biscuits. The
transaction is expected to be completed during the current financial year. The company
has agreed to acquire 49% equity of Snack Bisk (P) Ltd. Along with the trademark
'NUTRINE' in respect of Bakery Product etc. and several other trade marks along with
copyrights and designs. The transaction is expected to be completed by end 2001.Further,
company has also agreed to set up a joint venture company in India with New Zealand
Dairy Board/New Zealand Milk (NZ). In the joint venture company it is proposed that
NZ and Britannia will hold 49% each of the share capital and the balance 2% will be held
by business associates. In March 2002 , the Company entered into a joint venture with the
Fonterra Cooperative Group, New Zealand. BIL will be transferring its existing dairy
business to the new joint venture. The joint venture will be effective from 27th March
2002 and will be engaged in areas relating to sourcing/manufacturing and distribution of
milk and milk products in India.
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Plant locations
Britannia's plants are located in the 4 major metro cities - Kolkata, Mumbai, Delhi andChennai. A large part of products are also outsourced from third party producers. Dairy
products are out sourced from three producers - Dynamic Dairy based in Barmaid,
Maharashtra, Modern Dairy at Carnal in Haryana) and Thacker Dairy Products at
Howrah in West Bengal.
PRODUCTION BREAKUP
Period ended 03/98 03/99 03/00 03/01
No. of months 12 12 12 12
Production volume (unit)
Biscuits (Ton) 49,447.0 53,092.0 62,034.0 59,657.0
Bread (Ton) 5,602.0 - - -
Cake & Rusk (Ton) 2,282.0 2,858.0 2,905.0 2,139.0
BUSINESS
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Britannia core businesses constitute of Bakery and Dairy products. Bakery products
account for 90% of the revenues and include Biscuits, Bread and Cake & Rusk. Dairy
products contribute to 10% of Britannia’s annual turnover of Rs13.38bn.
Biscuits (82.7% of turnover )
Revenues from biscuit were Rs11.07bn in FY01. The company sold 214,214 tons of
biscuits registering a volume growth of 11% yoyo. Biscuit sales in value terms registered
a 13.2% yoyo growth. Britannia has a 40% volume share and 48% value market share in
the organized biscuit market. The company presently has an installed capacity of 111,000
tons for biscuits. Production in FY01 was 59657 tons against 62034 tons in FY00. Over
70% of biscuits sold are outsourced by the company .
Over the years, Britannia has introduced and developed a full line of brands in all
segments of the biscuit market. The company's Tiger range of glucose biscuits have been
a runaway success, enabling the company to expand its presence in the largest glucose
category of the biscuit market. In salty-sweet segment Parley’s Krackjack and Britannia’s
Fifty-Fifty compete very closely. Britannia’s other major brands include Marie, Thin
Arrowroot, Bourbon, Milk-bikes, Nice, Sax, Coconut Crunchiest, Pure Magic, Good Day,Jim-Jam and Checkers. It has also launched biscuits like Vita Marigold, Nutria-Choice
etc, under the health positioning.
Bread (4.6% of turnover)
Britannia’s bread business has been gradually degrading year after year. Bread sales at
Rs420mn accounted for just 4.6% of turnover in FY01, against 5.7% of turnover in
FY00. The company sold 42450 tons of bread in FY01, a volume degrowth of 9.4% yoyo
Dairy Products (9.8% if turnover)
The company's diversification into dairy business has been fairly successful. Dairy
product sales were Rs1.3bn in FY01. The company has relaunched all its dairy products
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under the Milkman brand name. New flavors like Milkman Cold Coffee and Milkman
Lassa have been launched in flavored drinks besides Milkman Chocolate Milk and
Milkman Strawberry Milk. Cheese, dairy whitener, butter and ghee are the other products
sold under the Milkman brand. Britannia outsources its dairy products from Dynamic
Dairy in Maharashtra, Modern Dairy in Haryana and Thacker Dairy Products in West
Bengal. During FY01 the company sold 13039 tons of dairy products, a 50% yoyo
growth over 8820 tons sold in FY00. Britannia has invested Rs58.3mn in the equity of
Dynamic Dairy in FY01..The Dairy business is proposed to be divested into a Joint
Venture with the New Zealand Dairy Board’s Fonterra Cooperative. Britannia hopes to
gain from the R&D support as well as access to the international product portfolio of the
JV partner.
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Cake & Rusk (2% of turnover)
Cake and Rusk sales were Rs271mn (2% of sales) in FY01. Volume growth was 2.6%
yoyo with sales of 3082 tons. In value terms, sales grew by 12% yoyo.
Exports
Britannia has discontinued commodity export of Soya bean. Export of marine products
has also declined significantly. The company now mainly exports biscuits and cheese to
neighboring countries like Sri Lanka and Africa
Wada group profile
With the 116 years at the forefront of industry in India, the wade group today is broadly
diversified in several diversified industries that covers textiles, chemicals,
petrochemicals, plantations foods, electronic, light engineering, health laminates, real
estates, education, consultancy.
Consistently the group of companies has become market leader in the field, which they
have entered.
Financial Strength .
The group has come to known for its sound and prudent financial track record.
Building the strong fundamentals has form the basic growth of each company, making
them the pick of Indian bourses.
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Two of the groups Bombay Dying and Bombay Burma have Declared uninterrupted
dividend for over a hundred years, despite several recession in the industry.
HEALTH
• Dental Products of India ltd.
• Medical Microtechonologies ltd.
• Instruments orthopedist.
CONSULTANCY ARCHITECTURE
• Ghazi Eastern ltd.
EDUCATION
• Neville Wada Institute of management studies& research, Pane.
• Nowrosjee Wada College of arts & science, Pane.
• Cursor Wada Instate of technology Pane.
• D.G Rupert College Mumbai.
• New Law College, Mumbai.
• Modern Education Society’s College of Engineering, Pane.
• Virtual Education Network.
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LITTLE HEARTS
It was very recently that Britannia introduced Little Hearts to India. As the namesuggests, these biscuits are heart shaped. (Okay Middy...that was an intelligent piece of
information!)
The first thing that strikes you is of course, the name! It is so different and unusual for a
pack of biscuits. Little Hearts- it may bring out the child in you, or in some cases, the
romantic in you.
Little hearts comes in four different flavors.
• Chocó
• Classic
• Orange
• Sesame
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You open the pack and the one thing you cannot miss seeing in these biscuits is the
fantastic finishing. It is a superb example of high tech engineering. The upper part looks
more tanned and more polished. But the biscuit is not over baked. If we say that the basicmould must be browner, then the rest of the biscuit defies that theory. The swirling lines
on the biscuit are very attractive.
Next comes the taste. The taste is sweetish, with a tinge of saltiness. The blend is so
subtle that you just cannot resist drooling over it. Fantastic stuff!
One packet of these sugar coated biscuits is priced at Rs.10, and contains approximately
thirty piece.
Truly, a biscuit with a difference. You will just go gaga over it!
New flavors of little hearts were introduced last years in the month of November. Due to
new flavors many new customers join little hearts, which increased the sales. For
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effective and better supply Britannia take decision to separate the distributors of little
hearts. Distribution of some products of Britannia including little hearts, nice time, real
magic was given to new distributors.
Right now there are 22 distributors of little hearts in Delhi. Every distributor have at least
two salesman. They make their visits according to their beat plans. In every beat they
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have 45 outlets.
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SWOT ANALYSIS
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Following SWOT analysis is based on the researcher’s observation of the market while
conducting the research and project’s data analysis.
STRENGTHS.
1. The major strength of Britannia’s little hearts is its uniqueness. Little hearts is the
only product of its kind. It do not have any close competitor.
2. Introduction of little hearts in four new flavors provides the consumers different
tastes that can be consumed at different occasions.
3. Other strength includes its popularity among children’s and peoples of all age
group.
WEAKNESS
1. Weakest part of little hearts is its supply. The supply of little hearts is not good
retailers report of not getting supply for two to three months.
2. Moreover some of the retailers reports of not getting the schemes with little
hearts.
3. Some times the distributors are not able to provide the desired flavors of little
hearts.
OPPORTUNITIES
1. In Delhi market areas there is a lot of scope for new retail outlet activation in the
retail segment like groceries stores, juice corners etc.
2. In the region of Delhi there are number of shopping centers still under
construction and some are to be constructed in future.
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3. As little Hearts is the product of impulse purchase category and consumed while
people are on picnics. So New places such as p[petrol pumps should be
discovered.
THREATS
1. Due to poor supply many retailers are not satisfied with the company and they are
shifting to other products.
2. The replacement policy of company is not so good as compared to other
companies such as Praia Gold. Which makes the retailers to keep small stock of
Britannia.
HIERARCHY OF POSTS AT DELHI PRODUCTION UNIT OF BRITANNIA
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SALES MANAGER
HR MANAGER FINANCE MANAGER
PRODUCTION
MANAGER
FACTORY
MANAGER
STANDARD
MANAGER
GM
AREA SALES
MANAGER (ASM)
TERITARY SALES
INCHARGE (TSI)
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1.2 Need of the study
To enable you to face oncoming challenges, innovation is important as it helps
serve your customers better and more efficiently. A sales strategy not only helps
in retaining old customers, but also in roping in new ones. Sales analysis
• helps you have efficient control over your business. It brings to the surface
inefficiencies within the system to enable you to make suitable changes.
Sales analysis reports provide you with a correct breakdown of the sales
figures, which help in projecting sales figures and cash flow.
• Analyze your sales regularly, and you can easily see the direction in which
your sales are headed. You can also make a comparative study with
respect to your competitors. Regular analysis of your sales helps you
establish a regular sales pattern, which you can interpret to help you fix
your sales and profit budgets.
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Sales analysis shows the
direction in which a company's sales are heading.
Sales analysis is the determination of the extent to which a sales force has met its sales objectives within a
specified time frame. Sales analysis is one of the important aspects of financial analysis, which in turn is
important for any business. Proper monitoring and sales analysis are essential for the success of any business.
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1.2Scope of the study
2 Today's business climate can be very harsh, especially if your company is a
startup or small sized organization. Proper management of sales processes is vital
to staying competitive and ahead in the race. This is where state of the art sales
force automation systems can assist you in upping the business automation as well
as raising productivity.
3 Tasks That Can Be Automated
When it comes to salesforce automation, various tasks can be automated ranging
from order taking to contact management to analysis of sales forecast, inventory
management, information sharing and many more. By leveraging the power of a
sales force automation system, businesses can raise not just effectiveness but also
efficiency of the sales teams. This is achieved because of the acceleration of
process turnarounds and streamlining of various activities. With such robust sales
database information, sales personnel get access to crucial updated information
pertaining to pricing and customer accounts.
4 Optimized Communication
Since all information stored within the customer database is accessible centrally,
various departments within an organization can access such information
seamlessly. Hence, segments pertaining to customer management, sales
effectiveness as well as marketing management all are included within the scope
of customer relationship management systems. Information searches happen
within sub-seconds and there is no wastage of time in getting access to
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customized, vital information. With such small business crm systems,
organizations can have access to holistic management as well as capabilities
pertaining to users as well as applications.
5 Changing The Routine
One of the highlights as well as unique features about workflow management
software is that they alter the routine activities of marketing and sales such as
follow-ups with contacts, lead assignment, opportunity reporting etc. With robust
and high quality salesforce automation systems, sales activities are managed end
to end through electronic means. With access to updated and pertinent information
available in seconds, sales personnel need not waste time and can focus on core
tasks like selling. Nowadays, sales force automation solutions are accessible on
mobile and hand-held devices as well, meaning that sales personnel can enjoy
more portability of such systems.
6 Real Time Information Relay
With small business software, sales personnel can directly communicate with their
managers in real time. Pertinent information such as order taking or details can be
seamlessly transmitted to the manager sitting in his office while the sales
personnel is on the go. With real time reporting and business intelligence
incorporated into such crm systems, it becomes easier for companies to get access
to critical marketing information. Information such as customer preferences,
demographics as well as peak shopping times of the year etc. are available at a
single click. All reports in customer relationship management software are
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customizable meaning that you get access to whichever type of information you
want.
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1.4 Objective of the study
As the project was to identify the reasons for inconsistent sales of little hearts , which
includes the study of consumer behavior and retailer survey. The question arises why
company need this kind of project. The main harms to the company from inconsistent
sales are
1. OVER OR UNDER PRODUCTION.
Inconsistent sale leads to over or under production. Over production increases the
investment of company in stock due to that company is not able to make optimum use
financial sources.
Under production is also major problem because the company is not able to satisfy the
demand of the consumers. E.g. If a retailer is not able to provide a product for one or
more time then the customer do not asks again for it.
2. If the demand is not stable then the company is not able to introduce new ideas and
plans.
3. In short inconsistent sales cause wastage of manpower, technology, raw material,
funds, loss of customers etc.
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Flow chart of various activities performed in a sequential manner to do the project
efficiently.
Prepared a questionnaire for consumer
survey and few questions for retailer
survey.
Discussion of the Questionnaire with the
sales manager.
Collection of the Data and analysis.
Presentation of the results in front of
the sales manager.
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Chapter 2
2.1 Research methodology2.2 Limitation of the study
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2.1 Research methodology
All the data presented here is collected directly from the consumers & retailers
survey. Whole data is primary.
The consumer survey of 150 consumers and 200 retailers is done. For the consumers
survey a questionnaire was prepared and data collected from various shopping malls,
picnic spots, and houses are visited.
Retailer survey is carried out in whole Delhi. For retailer survey whole Delhi was
divided into four parts and data was collected equally from these parts. The retailer
survey was based on simple conversation with the retailers about the problems with
little hearts.
Place
Number of retailers
surveyed
Mote nagger 12
Tikal nagger 5
Razor garden 8Karta nagger 10
Karol bag 9
Romani sector 8 8
Romani sector 12 10
Pretax pure 7
Central market 15
Ashok vicar 10
R.K Purim sector 5, 8 &
12
15
Lakshmi nagger 15Prêt vicar 8
Lappet nagger 12
Mote bag 10
South Extension 7
Patchy vicar 10
Model town 1 & 2 12
Shalimar garden 8
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Mariana 9
Questionnaire to study the consumer behavior for Britannia’s little hearts.
PERSONAL DETAILES Date :
Place :
Name
Age
Profession
Address
1. ARE YOU AWARE OF BRITANNIA’S LITTLE HEARTS?
(a) YES
(b) NO
2. HAVE YOU TRIED LITTLE HEARTS?
(a) YES
(b) NO
3. DO YOU CONSUME LITTLE HEARTS REGULARLY? IF NOT WHY?
(a) YES
(b) NO
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4. WHICH FLAVOUR OF LITTLE HEARTS YOU LIKE MOST?
(a) CHOCO
(b) ORANGE
(C) CLASSIC
(d) SESAME
5. HOW DO YOU COME TO KNOW ABOUT LITTLE HEARTS?
(a) T V ADVERTISEMENT
(b) BOARDS
(c) RETAILERS
(d) FRIENDS
6. ON WHAT OCCASIONS DO YOU LIKE TO CONSUME LITTLE
HEARTS?
(a) ___________________________________________________
(b) ___________________________________________________
(c) ___________________________________________________
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7. WHAT KIND OF PURCHASE DO YOU MAKE OF LITTLE HEARTS.
(a) PLANNED
(b) IMPULSE.
8. HOW DO YOU VIEW LITTLE HEARTS AS?
(a) BISCUIT
(b) SNACK LIKE CHIPS.
9. HOW DO YOU FEELS OF SUBSTITUTING THE CONSUMPTION OF CHIPS
WITH LITTLE HEARTS?
___________________________________________________________
___________________________________________________________
_________________________________________________________.
10. (A) DO YOU PURCHASE LITTLE HEARTS FOR YOUR FAMILY?
(a) YES
(b) NO
10. (B) IF YES THEN WHICH AGE GROUP OF YOUR FAMILY DEMANDS MORE
FOR LITTLE HEARTS?
(a) 5 – 10
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(b) 10 – 18
(c) 18 – 25
(d) 25 – ONWARDS
11. DO YOU THINK LITTLE HEARTS DELIVERS BEST VALUE FOR YOUR
MONEY?
(a) YES
(b) NO
12. DO YOU HAVE RECORDED ANY CHANGE IN YOUR CONSUMPTION OF
LITTLE HEARTS BY THE LAST THREE TO FOUR MONTHS?
(a) NO CHANGE
(b) INCREASED
(c) DECREASED
13. WHAT KIND OF COMMENTS, EITHER FAVORABLE OR UN FAVORABLE
DO YOU RECEIVE FROM THE RETAILERS WHEN YOU ASK FOR LITTLE
HEARTS?
__________________________________________________________
__________________________________________________________
__________________________________________________________.
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14. YOUR COMMENTS AND RECOMMENDATIONS?
_________________________________________________________
_________________________________________________________
_________________________________________________________.
QUESTIONNAIRE
1. Do you eat biscuits?
Yes No
2. Which brand of biscuits do you use?
Britannia
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Parle
Maul
Others
3. Where do you buy biscuits from?
Super stores
Retail Stores
Restaurants
Movie Halls
Others
4. Are you aware of any campaign of the above brands?
Yes No
5. Which biscuits product do you usually prefer or use?
Marie Gold Parle Glucose
Parle Orange Little Heart
Other
6. Do you think Britannia biscuits is easily available in market ?
Yes No
7. Describe Britannia biscuits in one word?
________________________________________________
8. Your comments on little heart biscuits products?
________________________________________________
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2.2 Limitation of the study
LIMITATIONS
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• Findings are based on the views expressed by the consumers. So it may suffer
from biased prejudices.
• Weather conditions were not favorable.
• Some of the respondents were not co-operative & many seem to be having no
interest.
• The study has not been intended on a very large scale, have the possibility of
errors, which cannot be ruled out.
•
Time limitations.
• Area was specified.
• It is extremely difficult to persuade retailer to respond to questionnaire.
• The retailer knows us as people from Pepsi there by the responses could have
been biased.
• I had lack of knowledge about the product of the local market.
• The company does not provide any financial assistance.
• The time allowed for the project was very short (6 weeks). It was impossible
to study deeply in that short period.
• There was the staying place hearer to local market.
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Chapter II
3.1 Descriptive work on subtopic of
the study
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3.1 Descriptive work on subtopic of the study
• Definition
Sales analysis is the process of comparing your actual sales to previously stated company
objectives. It is a measurement process used by organizations to evaluate sales
effectiveness and consider improvements.
Identification
Sales analysis is used to analyze various aspects of a company's sales. It can be used
to compare sales force performance against quotas, evaluate sales by product type
and make determinations for bonuses and incentives.
Trend analysisSales analysis is used to analyze various aspects of a company's sales. It can be used
to compare sales force performance against quotas, evaluate sales by product type
and make determinations for bonuses and incentives.
The project assigned was “ Sales Analysis on Britannia Heart Biscuit.” .
To understand the project properly we should know about the marketing research and
about the market share i.e. what does exactly it means.
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What is marketing research and consumer behavior?
Marketing research is the function that links the consumer, customer, and public to the
marketer through information used to identify and define marketing opportunities and
problems generate refine and evaluate marketing action, monitor marketing performance
and improve understanding of marketing as a process. Marketing research specifies the
information required to address these issues, designs the method for collecting
information manages and implements the data collection process analysis and
communicates the findings and their implication.
American Marketing
Association
Official definitions of marketing research
“Marketing research is the specification, gathering, analyzing and interpretation of
information that links the organization with its market environment”.
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Targeting Marketing
One aspect of a successful sales promotion is identifying the target market. That's
why TV commercials advertise products more likely to appeal to consumers are
shown during sports, news and action shows, and products more likely to appeal to
women are shown during the daytime soap operas. The target market is the end
consumer; the group of people who will be most interested in purchasing the
product. Sales promotions that target a specific market deliver more effective
advertising per dollar.
CONSUMER BEHAVIOUR
Consumer behavior studies how individuals, groups and organizations select, buy, use
and dispose of goods, services, ideas, or experiences to satisfy their needs and desires.
Consumer behavior can be also defined as the behavior that a consumer exhibits before
buying the products; it includes the kind of search that a consumer made about the product. While using the product, includes when where and how the consumer is using
the product. and after using the product, includes post sale facilities e.g. service, repairs.
Understanding consumers and “knowing consumers” are never simple. Consumers may
state their needs and wants but act otherwise.
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Technique of sales analysis
To cut through the marketplace noise, today's sales promotions must be clever,
informative and engaging. The object is to get a message across and deliver a call to
action that inspires the potential customer to do something: buy this, do that, go there.
Successful sales promotions use different mediums to deliver the same message.
Depending on budget, a sales promotion campaign might include any combination of
web, print, TV, outdoor, door-to-door or telephone advertising.
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Chapter IV
4.1 Data analysis and interpretation
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4.1 Data analysis and interpretation
A Brand is a name, term, sign, symbol, or a combination of them, intended to identify the
goods or services of one seller or group of sellers and to differentiate them from those of
competitors.
A brand is essentially a seller’s promise to consistently deliver a specific set of features,
benefits and services to the buyers. The best brands convey a warranty of quality.
To study the brand awareness for little hearts, 160 people were asked that whether they
know about little hearts or not?
Out of 160 people surveyed, 150 were found aware of little hearts. That means 93.75%
people were aware of little hearts and only 6.25% were not. From the above analyses we
can say that little hearts have good brand awareness.
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FREQUENCY OF CONSUMPTION OF LITTLE HEARTS.
The sale of a product is very much influenced by the frequency of consumption of that
product. If the frequency of consumption is regular, then the sales increase consistently
with addition of new consumers.
To study the kind of consumers for little hearts whether regular or occasional
survey of 150 consumers is done and following data is recorded.
As the regular consumers of little hearts are only 42.66% and occasional consumers are
57.33% this causes inconsistent sales.
Reasons for higher occasional consumer purchase for little hearts are: -
1. People do not have the habit of consuming biscuits daily.
2. People avoid sweetness because of fear of health problems.
Regular
consumers
45 %
Occasional
Consumers
55 %
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3. People find it expensive so it cannot be consumed regularly.
INFORMATION SOURCE FOR LITTLE HEARTS
In biscuits industry the demand of a product very much depends on advertisement. It is
the only source that motivates a consumer to purchase a particular product. So here an
attempt is made to find out the most effective media for little hearts.
Out of 150 consumers surveyed
TVADVERTISEMENTS 128
BOARDS 7
RETAILERS 5
FRIENDS 2
BOTH TV &
RETAILERS 5
BOTH TV & BOARDS 3
TOTAL CONSUMERS
SURVEYED
150
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TV Plays an important role in promoting little hearts. 85% consumers are motivated
through TV advertisements, 4.6% through Boards, 3.3% are through Retailers, 3%
through both Retailers and TV ads, and 2.1% through TV & Boards.
So from the above analysis we can say that TV & boards are playing important role in
promoting little hearts.
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RELATION BETWEEN DEMAND FOR LITTLE HEARTS AND CONSUMER
AGE.
Every product has a target age group consumers and it is positioned according to that. To
study the target age for Little Hearts a question was asked, whether they purchase little
hearts for there family or not. If yes then which age group demands more for little hearts.
Out of 150consumers surveyed: -
76% said Yes purchase for family.
24% said do not purchase for family.
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PURCHASE FOR FAMILY
0
20
40
60
80
100
120
YES NO
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LITTLE HEARTS AS BISCUITS OR SNACKS LIKE CHIPS?
Little Hearts is a product whose packing, size, shape and crunchiness makes it look like
chips. When people were asked how they view little hearts as biscuit or chips? the
following results were recorded.
Out of 150 consumers surveyed
112 consumers i.e. 56% views little hearts as biscuits &
88 consumers i.e. 44%views little hearts as chips.
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56
44 biscuits
chips
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KIND OF PURCHASE FOR LITTLE HEARTS
To study the purchase category of little heats whether planned or impulse a question was
asked in the questionnaire that , what kind of purchase they make of little hearts?
Following results were recorded.
PLANED
PURCHASERS
69
IMPULSIVE
PURCHASERS
81
TOTAL 150
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So from the above analysis we can say that little hearts is more in impulse purchase
category . as we know products of impulse purchase category needs very heavy
advertisement.
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CHANGE IN THE CONSUMPTION OF THE LITTLE HEARTS.
When people were asked whether they have recorded any change in their consumption of
little hearts by last 3-4 months or not.
following results were recorded.
Out of 150 consumers surveyed:-
No Change Increased Decreased
93 38 19
0
10
20
30
40
50
60
70
80
90
100
No Change Increased Decreased
So we find that the majority of consumers 62%, has recorded no change
consumption of little hearts. Only 25% consumers as per survey have recorded increase
and 13% consumers has recorded decrease in the consumption of little hearts.
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B. RETAILERS SURVEY
In biscuit industry, due to Brand clutter there is very tough competition and very less
product differentiation. The consumer leaves his decision on the retailer. Now day’s
consumer simply asks the retailer for a sweet or salty biscuit. It is up to the retailer which
product he offers, so the retailer is king in biscuit industry.
In retailer survey an attempt is made to study following issues
• What motivates a retailer to sell little hearts?
• Whether retailer push energy influence the demand of little hearts or not?
• Problems faced by the retailers in selling little hearts?
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Proper supply is the thigh that retailers want. In case co little hearts, as little hearts is in
the category of impulse purchase, it should be hanged at front and the supply should be
regular.
Another important thing that the retailer seeks is the credit facility. The retailers
of little hearts have to invest a huge amount in keeping four flavors of little hearts. Small
and even big retailers have some time problem in keeping stock of little hearts. As the
sales of little hearts are not so good and retailers are not able to sell the stock for a longer
period, so they need credit facility.
Replacement of the products with complaints is another factor that a retailer wants
from a company. Many times in case of packed food there are complaints of rat biting
and brokered in which the retailer cannot be held responsible. It is with little hearts the
retailer have problems of air leakage and rat biting and they want replacement.
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SURVEY RESULTS FOR MARGIN WITH LITTLE HEARTS
Out of 200 retailers surveyed 163 (81.4%) reported that the margin is good with little
hearts and 37(18.6%) reported poor margin.
0
20
40
60
80
100
120
140
160
180
MARGIN IS OK MARGIN IS POOR
NOTE: -
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Here we can find that the majority of retailers have reported that the margin is ok or
good with little hearts. According to some retailers if the demand is good for a
product then its margin do not matters. So company must focus on increasing the
demand.
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SURVEY RESULTS FOR SUPPLY OF LITTLE HEARTS
Regarding the supply of little hearts the results are not favorable to company. The
supply of little hearts is not very good . From retailer survey it is analyzed that,
only 124 ( 62.5%) retailers has on time supply and rest 76 ( 38.5%) has very poor
supply.
0
20
40
60
80
100
120
140
GOOD SUPPLY POOR SUPPLY
NOTE
The retailers who have recorded poor supply of little hearts, most of them are facing this
problem just after the separation of distributors for little hearts from other products of
Britannia.
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REASONS RESPONSIBLE FOR INCONSISTANT SALES OF LITTLE HEARTS.
1. ADVERTISEMENT DEPENDENT DEMAND. The demand of little hearts depends
heavily on advertisement. If the advertisement is regular and frequency is high then the
demand is also high.
2. The demand of little hearts was not so good before five to six months. Due to that
many retailers stop selling little hearts. This causes instant slump in the demand of little
hearts.
3. The third main reason for the slow down in the demand of little hearts would be poor
distribution system of little hearts. After the separation of the distribution of little hearts
from other products, the supply of little hearts was not proper. The retailers are getting
the supply once in one or two months.
4. Introduction of new schemes with other products like murkier, cheats, and other chips
also affect the demand of little hearts. The children’s are attracted towards these schemes
and switch over to these products.
5. Higher impulsive and occasional purchase is also the reason for the up & downs in the
sale of little hearts.
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CHAPTER V
5.1CONCLUSION & SUGGESTION
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5.1CONCLUSION & SUGGESTION
According to the marketing survey & other study it was found that the “Little Hearts”
product of Britannia is declined in the market due to various reasons :
• The high cost of the product result in decrease in sale.
• Less quantity provided in packing
• Due to which sugar dropping on the product the product was not much common in
the health conscious people.
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SUGGESTIONS
The suggestions, if adopted then the company may expect no further up and downs in the
sales of little hearts and sales will definitely increase with consistency.
1. After the survey of 150 consumers & 200 retailers the conclusion comes out that, there
is need to improve the distribution system of little hearts. It is noted that supply is mostly
regular at shops with heavy investment and are placed at centre of good residential
places, such as Saba Bazaar, Alana bazaar. Many retailers do not have regular supply.
The areas such as Tikal Nagar, Model Town, Shakhty Nagar, Shalimar Garden, Astir
Nagar has very poor supply. Some of the retailers have reported supply once in one - two
months. The suppliers are ignoring small retail shops.
So the most important thigh is to improve the supply in both small & large shops.
2. Little hearts is a product mostly liked by the children of 5-18 age group as per survey,
So there is need to start some schemes for children to motivate them to purchase little
hearts.
e.g. Hadrian chips is giving free fun book with one pack.
Ruffles is giving pock man inside the pack.
Such schemes forms a habit in children to purchase a product.
for example with little hearts following schemes can be started:-
• One pack of little hearts free for collecting 15 packs of little hearts.
• One golden polished locket in the shape of hearts inside the pack.
3. Little Hearts has higher impulse purchase than planed so to increase in the planed
purchase the frequency of advertisement should be increased.
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4. Attractive hangers or stands should be provided to the retailers so that they can easily
put the bars of little hearts out side to increase in sales by increase in impulse purchase.
5. Retailer is the king in the biscuit industry. Retailer push energy also works in
promoting the sales of little hearts. So there is need to motivate the retailer through
regular retailers schemes.
for e.g.
Pepsi is giving one bottle free on the purchase of one crate of 500 ml.
M.D.H is giving special discount on the purchase of more than Rs 500.
1. The quantity in the small pack for Rs 4 is less (20 gm). The pack should be priced
for Rs.5 and the quantity should be increased by10 gm.
2. Introduction in new sweet & salty flavors.
3. Due to introduction of new flavors the investment of retailers
In little hearts has increased. Now they have to invest four times in the little hearts. The
demand of little hearts is not so good , so they must be given credit period of two weeks
4. Other suggestion given by the consumers includes:
Reduction in the sweetness.
Improvement of taste.
Addition of cream on little hearts.
5. Number of consumers and retailers survived may be inadequate to represent the
whole scenario of Delhi market.
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6. Not every retailer & consumer have positive attitude towards the survey, so the
information collected may be inaccurate.
7. It is also possible that the respondent may answer according to what they think
rather they do.
8. Some of the respondents are unwilling to answer because they feel that such
surveys are of no use.
9. The conclusions are drawn on the basis of response given by 200 retailers and 150
consumers. There is possibility of misunderstanding their views.
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FINDINGS
Factors responsible for inconsistent sale of little hearts are analyzed under the following
heads.
A. Consumer survey (Study of consumer behavior).
B. Retailer survey.
CONSUMER BEHAVIOR
Consumer behavior is the behavior that a consumer exhibits before buying a product,
while using the product and after using the product. So consumer behavior plays
important role in influencing the demand of a product. Consumer behavior is
unpredictable it can be predicted if we know the eating habits of the consumers. To study
the consumer behavior for little hearts following points are studied
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CHAPTER VI
6.1 BIBLIOGRAPHY
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6.1 BIBLIOGRAPHY
BOOKS
Philip Kilter, Marketing Management
Dr. D. D. Sharma, Marketing Research
C. R. Kothari, Research Methodology
INTERNET
www.bil.com
www.google.co.in
MAGAZINE
Company’s Journal & Magazine, Year 2004
Company’s Catalogues & Annual Report Year 2004.