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Vodacom Business Self Service Portal
Vodacom Academy
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The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013
Vodacom Group Ltd endeavours to ensure that the information contained in this document is true and
correct, but does not accept responsibility for any error or omission. The development of training material is
on-going; therefore published information may not be up-to-date. Vodacom Group Ltd cannot accept liability
for any loss or damage of any nature whatsoever arising or resulting from the use of or reliance on
information or particulars in this document.
Amendment History
A new amendment history log will be issued with all future updates.
Instructions for Future Amendments
Where individual amended pages from within a chapter are supplied, these will replace the existing pages.
Version Number Effective Date Pages Amended
Description
001 16 May 2013 All New Document
002 7 July 2013 Revised Document
Copyright May 2013, Vodacom Group Ltd
All rights reserved. No part of this publication may be amended, reproduced, or transmitted, in any form or
by any means, electronic, mechanical, photocopying, and recording or otherwise, without prior written
permission from the author(s).
Printed copies may be outdated as updates are made electronically.
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The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013
Contents…
1 Vodacom Business Self Service Portal 5
2 Purchasing Data on the Vodacom Business Self Service Portal 10
3 Reports 17
4 Managing Contacts 22
5 Managing Accounts 27
6 Performance Monitoring using InfoVista 28
7 Screen Layout of InfoVista 31
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Learning Objectives Once completed you will know:
How to use the Vodacom Business Self Service Portal;
How to purchase data;
How to draw reports;
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The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013
1 Vodacom Business Self Service Portal
1.1 Finding the Business Self Service Portal?
To access the Vodacom Business Self Service Portal click on the following URL:
https://www.vodacombusiness.co.za/business/main/login.
Alternatively you can access the website via the http://www.vodacombusiness.co.za website, by going
to the Corporate or SMME section, and selecting the “Business self-service” link.
https://www.vodacombusiness.co.za/business/main/login http://www.vodacombusiness.co.za/
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1.2 Managing your credentials on the Vodacom Business Self Service Portal
Step Action
1
Enter your username and password.
If you cannot remember these, click “I have forgotten my sign in details”.
Go through the verification process after which an email will be sent to you allowing
you to reset your password.
2
You can also reset your password at any time from within the portal.
We recommend that you do this immediately after you have signed in for the first
time to something that you can remember.
.
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The Vodacom Academy – Vodacom Business Self Service Portal Training Document - 2013
1.3 Getting started on the Vodacom Business Self Service Portal
Step Action
1
The layout of the Business Self-Service Portal is shown below.
The purchasing and reporting functionality can be found in the left-hand column under
“Manage account”.
2
Before you start managing your account, please go to the right-hand column and choose
which account you wish to work in if you have multiple accounts with Vodacom.
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1.4 Getting assistance on the Vodacom Business Self Service Portal?
Step Action
1
The most effective way of obtaining assistance for any query that you have is by
submitting a service request.
In “Service request management” in the left-hand column you can submit queries and
track their progress.
You can also contact the Vodacom Business Support Centre on 082 1951 or email them
on 0821951@vodacom.co.za
mailto:0821951@vodacom.co.za
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2 Purchasing Data on the Vodacom Business Self Service Portal
The Vodacom Business self-service portal allows you to purchase top ups if you have exceeded your
monthly cap. Customers using a satellite connection can also purchase tokens if their daily quota has
been exceeded.
2.1 Buying Top Ups
Step Action
1
Applicable to broadband services
Select “Online services” in the left-hand column.
Choose whether you want to top up an ADSL, WiMax or Satellite Service.
Select the account that you wish to top up.
Look at any quotes that you may have asked for previously in “View open quotes”.
For a new quote, click “Get a quote
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2
Select the bandwidth bundle you would like to purchase and the number of bundles you
require, then Click “Get a quote”.
NOTE: You will only be shown relevant options, so you don’t have to worry about buying
something that you don’t need
3 Check that the quote is correct, then Select the quote, and click “Top up now”.
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4
You will now receive a confirmation message for your records:
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2.2 Buying Vodacom Satellite Connect tokens
This is only relevant to the Vodacom Satellite Connect product.
. Fair Access Policy
Step Action
1
As part of a Fair Access Policy (FAP) to prevent a few top users spoiling the service for
the rest, a daily bandwidth allowance has been implemented.
If you would like to see your remaining daily bandwidth balance you can download a
Status Meter from the portal.
When this meter indicates 0% remaining, a 10% portion of your daily allocation will be
available at half speed allowing you time to stop large downloads and access the Self-
Service Portal.
Once the daily allocation is completely used up, the performance of your link will be
decreased further.
Redeeming a token will restore your daily allocation.
Each account is provided with one FREE token per month.
Your daily allowance is restored close to midnight.
Vodacom’s Download Zone (2 am – 6 am) can be used for larger downloads so that they
don’t count against your daily allowance.
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Purchasing Tokens
1
Select the account that you want to buy the Token/s against.
If you don’t already have any generated quotes, then click “Get a quote”.
2
Select the number of tokens that you require.
NOTE: You can buy up to five tokens at a time. Purchased tokens are stored until you
redeem one for a specific day’s use
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3
Check the details of your token order and if you wish to proceed with the purchase, then
accept the Terms and Conditions, and click “Top Up now”.
Tokens will then be placed into your account until you wish to make use of them.
Redeeming a Token
Step Action
1
When you need to use a token, go to Online Services ->, Satellite ->, Redeem token.
Your tokens will be shown with any free tokens at the