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Vodacom Contract, Products & ServicesVodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Learning outcomesAfter completing this module you should be able to:The role and structure of the Customer Acquisitions Division;What are the different price plans that Vodacom offers their customers;What are more minutes and who qualifies for it?What are Top Up price plans?What is broadband internet?What is the Red and Smart price plans including benefits and features?

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Learning outcomes contWhat is the Data notification number?What are the SP incentive data bundles that Vodacom offers their customers;How does the billing work?What are migrations and business rules around when can it be done?What is an upgrade and when can it be done?What is a cancellation and the business rules around it?

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Module 1:Price PlansVodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Module 2:Contract Voice Price PlansVodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Various Voice plansCall typeDefinitionVodacom-to-VodacomVodacom to Vodacom calls only.Vodacom-to-otherVodacom to MTN, Cell C, Virgin mobile, VANS and USALs, Telkom and Neotel.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014How are you billed?Billing for contracts can either be Unitized or Per Second.

UnitExplanation1:1Per second billingCalls will be charged per second.In the case of the non-bundled and bundled price plan plans, calls will be charged in time units of 1 second from the first second, thus making every second count. With bundled price plans the cumulative minutes are in fact cumulative seconds on per second billing price plans.60:30Unitised billingCalls will be charged in time units of 1 minute for the first minute and in time units of 30 seconds after the first minute. The full charge will be levied for the first minute or part thereof and 50% of the charge will be levied for every thirty-second unit or part thereof thereafter.Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Various Calling times

Peak07:00 to 20:00 Monday to Friday.Off Peak20:00 to 07:00 Monday to Friday;00:00 to 24:00 Saturdays, Sundays and Pub Holidays.AnytimeAll day.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Accumulation of free minutes Bucket SystemThis is a system that allows customers to accumulate inclusive minutes up to a period of 5 months, including the month they are currently in making it 6 months. If the customer does accumulate inclusive minutes up to 6 months, the customer will start losing minutes at the start of month 7.Example:

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Accumulation of free minutes contN.B: New Smart & Red Price plans do not follow the same carry over rules. Unused Voice minutes, SMS and Data bundles will be carried over for one month (monthly subscription portion) with the exception of Smart Light where only the minutes and data will carry over for 1 month and the SMS will not carry over.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Methods of checking your free minutesCall Centre Free.Dialling 126 from handset.USSD Free.Internet Vodacom.co.za WAP Mobi Site.Keyword SMS Free.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Non Bundled price plansThese price plans does not give the customer any minutes therefore the customer has to pay for each call made when using these price plans. These price plans have relatively cheaper call rates.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Module 3:More Weekend Minutes Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Introduction Contract price plans will receive More Weekend Minutes on a monthly basis. Qualifying price plans will, by default, receive the allocation of free More Weekend Minutes in addition to their standard monthly inclusive minutes. These minutes will be automatically allocated every month.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Checking your more minutes balance: SMS the keyword AM to 31050;USSD - *111# dial;Portal - www.vodacom.co.za

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Module 4: Ethical decision-making in VodacomModule 4:Top Up Price PlansVodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014IntroductionTop Up price plans are somewhat similar to the bundled price plans we have available to our customers, however the difference is that these contracts give customers rand value credit instead of minutes, which they can use to make calls, send SMS, use data, etc. When these customers deplete their rand value credit they have the option to replenish their credit by purchasing any Prepaid airtime voucher except big bonus vouchers or activating the Instant Top Up service. The instant Top Up service will be explained later in the VAS module.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Module 6:Red & Smart PlansVodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014IntroductionThese simple price plans feature Anytime Minutes to any network plus data and SMSs; all billed per second, as well as exclusive benefits.The previous suite of Smart Plans launched in July 2012 will no longer be communicated (until further notice old smart plan deals will however still reflect on the system and can be offered if customers insists, these old plans are not recommended as the New plans offer improved value). The are 4 new Smart Price Plans and 3 Red Price plans. The Smart Light Plan will still be included in deals as it is the only smart plan that offers off-peak minutes and per minute billing. Customers on the old Smart plans will not be affected and will have the benefit of their plans for the duration of their contract.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Features, Benefits and Selling PointsUnique differentiated benefits for 4 New Smart Price Plans that you cant get on another contract:The New Red & Smart Plans aim to:Improve Brand perception that Vodacom offers contract customers more value by enabling them to talk, SMS and surf more. Position Vodacom as a leader in smart experiences.Drive connections of Smart Plans and drive RED as the ultimate proposition.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Revised offer for Red & Smart plansVodacom launched an additional value promotion for all new connections, migrations and upgrades to its Smart and Red price plans (excluding Smart Light), since 19th May 2013. The promotion expired on the 14th November 2013. From the 15th November 2013, the promotional offering forms part of the inclusive monthly default data allocation on the Smart and Red price plans as well as increasing the inclusive monthly SMS allocation on the Smart S and Smart M price plans.Worry Free Data bundle (Double data) allocation for all new activations and migrations to the Smart and Red price plans from 15th November 2013 the bundle size will be aligned to the default data allocation for the first two months of the contract only.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Module 4: Ethical decision-making in VodacomModule 7:U-Choose Price PlansVodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014IntroductionVodacom has embarked on a refresh of the Top Up proposition and associated product suite. The recently launched Contract Smart plans (S, M, L, XL) included Voice, Data and SMS. This was aimed at offering smartphone users the convenience of Voice, Data and SMS all in one package. The same concept will be further extended to Top Up customers, with the introduction of new integrated Top Up price plans. In addition customers will also have access to certain Prepaid VASs. The new price plans and VASs combined with access to airtime through channels such as airtime advance and express recharge is grouped together under the brand name uChoose. The uChoose value proposition centres on the best of both worlds. Currently Top Up has the flexibility of controlling spend combined with the benefit of having a device included in the deals offered to them.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Introduction contExpanding on the best of both worlds concept we are now offering our customers a choice between the two price plans namely: uChoose Flexi and uChoose Smart.The uChoose price plans value proposition has three main focal points:Worry Free: A price plan that gives you total flexibility and complete control.Internet Enabling: Allowing you to access to the Internet whenever and wherever.Accessible Service: Easy access to manage your price plan wherever you are.

Vodacom Contract, Products & Services - The Vodacom Academy [C2][Version: 010#7th March 2014Why should I use the uChoose price plan?The business objectives for embarking on a refresh of

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