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June 30, 2012 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

Hoop, Hoop, Hurray!Outrigger Hotels and Resorts

Rainbow Classic ReturnsBy Nancy Daniels

After a one-year hiatus, the University of Hawai‘i announced this week the return of the Outrigger Hotels and Resorts Rainbow Classic tournament to the University of Hawai‘i men’s basketball team’s schedule. This year’s tournament will kick off the 2012-13 season for the Rainbow Warriors and is set for November 9 and 11-12, 2012, at the Stan Sheriff Center. Joining host-Hawai‘i this year will be Arkansas-Pine Bluff, Houston Baptist and Maryland-Eastern Shore, with the game schedule as follows:

The Outrigger Hotels and Resorts Rainbow Classic is a long-standing tradition within our community. It’s also part of our own Outrigger DNA; we’ve been the title sponsor of this popular tournament since 1995, so it was disappointing when a scheduling conflict scrapped the tournament last year. But that’s all behind us now, and we’re excited to see its return in 2012. We look forward to working with Coach Gib Arnold and the University of Hawai‘i Athletics team this November to host an exciting tournament for the talented student-athletes, their boosters and supporters who will make the trip to Hawai‘i, and, of course, to the loyal UH fans. Although still a few months away, the Marketing team is already gearing up for a fun-filled tournament of great giveaways and promotions in November. For our Outrigger ‘ohana who enjoy volunteering during the tournament, we’ll be sending out a request for volunteers as we get closer to the tournament. Until then…hoop, hoop hurray on the return of the Outrigger Hotels and Resorts Rainbow Classic.

David Carey and UH Men’s Basketball coach Gib Arnold proudly present the return of

Outrigger Hotels and Resorts Rainbow Classic

November 94:30 p.m.

Arkansas-Pine Bluff vs. Houston Baptist7:00 p.m.

Hawai‘i vs. Maryland-Eastern Shore

November 112:30 p.m.

Houston Baptist vs. Maryland-Eastern Shore5:00 p.m.

Hawai‘i vs. Arkansas-Pine Bluff

November 12TBA

Maryland-Eastern Shore vs. Arkansas-Pine Bluff11:00 p.m.

Hawai‘i vs. Houston Baptist (ESPN)

Independence Day 2012

Let Freedom RingBy Dr. Richard Kelley

This Wednesday, many Americans will have a day off work on the Fourth of July, Independence Day. The holiday is a celebration of the birthday of United States, and families and friends traditionally gather for beer, hot dogs, ice cream and fireworks. Celebrating is wonderful, but I think we should also take the occasion to think about the relative handful of brave men and women who, 236 years ago, risked their lives, families, businesses, farms and homes to throw off the shackles of high taxes, tyranny and oppression that had been imposed on them by King George III and the English parliament, in which the 13 American colonies had no representation. These men and women gave us our much-cherished Freedom, but I fear that these days we may be neglecting their gift and losing more of it than we realize. The Declaration of Independence is an eloquent statement, and in today’s world of computers, it is hard to believe that it was hand-written on parchment, using a quill dipped repeatedly into an inkwell. Thomas Jefferson, its principal author, used a folding writing box he set up on a table. Over two centuries after it was written, the Declaration still stirs emotions. “We hold these truths to be self evident, that all Men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the Pursuit of Happiness.”

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Saturday Briefing is publishedby and for employees of

Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Proofing Assistant: Char Luning Contributing Writers: Employees of OEG

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foleyat kathysb@outrigger.com,

via interoffice mail to OEH/HR, or by phone at (808) 921-6957.

© 2012 Outrigger Hotels Hawaii An Equal Opportunity Employer

Happy Birthday!July 11: Raul C. Padillo, Nathan M. Davis, William T. Dailey, John E. Thompson, Roselyn Leong, Apisai Tagivolili, Charoen Look-In, Maritess Woodall, Fonufan Kikku, Surya Permana and Lawrence Norbal.

July 12: Jaymee E.H. Kelii, Gary M. Nishida, Louisa K.K. Nawatani, Letty D. Carlos, Daniel A. Guittu, William T. Rees, Epifania M. Taaca, Brenda J.C. Nakata, Salote Mocemaiwaiyevo, Monica Saverio, Emelinda Fernandez, Agus Julianto and Kersti Kelly.

July 13: Rowena C. Jugal, Antonio C. Reyes, Soledad B. Urbanez, Santos C. Galo, Rupeni Veivoki, Ken Nishizawa, Virginia Guintu, Nikki Anderson and Kanok-On Srisura.

July 14: Julie J. Mangayayam, Yuxia Huang, Tracy L.Q. Xu, Pin Xuan W. Yeung, Carrie M. Trupiano, Michiru Sato, Titilia Buloubili and Elizabeth Pattison.

July 15: Anne-Caroline Barron-Luke, Kay L. Lee, Denia N. Wichep, Elpidio F. Dancel and Annette Tomlinson.

July 16: Laurie M. Hirata, Karlo K.R. Elias, Sherlynn Langinbolang, Selita Naqasima, Adi Salote Domolailai and Komang Bagiarta.

July 17: Gina Marie Kaanaana Reeves, Florita U. Ravago, Alejo P. Batinga, Kinisimere Nailiko, Jennifer Yip, Amalia Datuin, Danajel Faith Calsena and Saowalak Kampeng.

Employment OpportunitiesIf you are interested in the positions listed below and meet the qualifications, you may apply online. Please go to WWW.OUTRIGGER.COM, click on ABOUT OUTRIGGER, then EMPLOYMENT. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is July 6, 2012.

Guest Service Representative (Full-Time)A minimum of one year customer service and cashiering experience, preferably in the hospitality industry required. Japanese speaking required. Must have basic computer skills and ability to type 30 wpm. Must also be a team player with excellent communication skills and flexibility to work any day and any shift.

Accountant (Full-Time)Bachelor’s degree in Accounting preferred. Must have a positive attitude and be a self-motivated team member. Oral and written business communication skills, proficiency in computerized accounting systems and spreadsheets, aptitude for numbers, ability to type 45 wpm and 10-key required.

Guest Service Representative (On-Call)A minimum of one year customer service and cashiering experience, preferably in the hospitality industry required. Must have basic computer skills and ability to type 30 wpm. Must also be a team player with excellent communication skills and flexibility to work any day and any shift.

Senior Project Manager (Full-Time)Bachelor’s degree in Engineering or Architecture required. A minimum of five years construction/renovation operations experience in the hospitality industry also required. Must be able to lead, motivate and develop staff to ensure accomplished goals. Must have excellent computer, mathematical and written/verbal communication skills. Position requires the ability to effectively work under time constraints and deadlines. Must also be able to work flexible schedules, to include holidays, and be on call and able to travel when needed.

Host/Hostess (On-Call)Responsible for greeting and escorting guests to their tables and coordinating the activities of the dining room and pool area personnel to provide fast and courteous service to our guests. Must have a friendly, positive, service-oriented attitude and be able to work any day and shift. English/Japanese speaking preferred.

Outrigger® Maui Eldorado(SM) Ka‘anapaliFront Desk/Night Auditor (Full-Time)

A minimum of one year customer service and cashiering experience, preferably in the hospitality industry required. Previous night audit experience preferred. Must have basic computer skills and be able to type 30 wpm. Must also be a team player with excellent communication skills and flexibility to work any day and shift.

Kona Hawaiian ResortHousekeeper (Full-Time)

Must be able to work well with others, follow instructions and communicate in English. The ability to work flexible days and shifts is required. Experience in cleaning and servicing guest rooms and/or public areas preferred.

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Gian Gandolfo Recognized for Support of Our Military

By Dr. Richard Kelley

Gian Gandolfo, General Manager of the Hilton Garden Inn Denver Airport, an affiliate property, was surprised recently at the Aurora Chamber Armed Forces Recognition Luncheon with over 600 in attendance. Each year for 37 years, the Aurora Chamber of Commerce has joined with the business community to recognize and honor American servicemen and -women assigned to units in Aurora, the Denver Metro area and throughout Northern Colorado. The event, coordinated by The Chamber Defense Council, recognizes the growing number of active duty service members in the area and reaches out to those who serve in the National Guard and the Reserve. Following the presentation of awards to individual servicemen and -women on June 15, Gian (John) Gandolfo was called to the stage to receive the prestigious Bob Cardenas Award, given to one civilian singled out annually for making extraordinary contributions to building greater understanding of and support for the military in the Denver Metro area. He was given a plaque, a Certificate of Recognition from U.S. Senator Mark Udall, and an American flag from U.S. Representative Ed Perlmutter with a certificate indicating that the flag was flown over the U.S. Capitol. Gian, who has worked hard for many years to provide extraordinary hospitality for our men and women in uniform, said he was honored and humbled to accept the award and shares the recognition with his team members at the property and OLS (Outrigger Lodging Services) Hotels & Resorts. This is a very special and well-deserved recognition. Warmest congratulations to Gian, our friends at Hilton Garden Inn Denver Airport, and OLS Hotels & Resorts!

Major General Martin Whelan, USAF, Director of Requirements, Headquarters, Air Force Space Command, Peterson Air Force Base, Colorado; Ishmael Buckley,

CEO of American Automation (award sponsor); Gian Gandolfo; Lisa Buckley, Chair of the Aurora Chamber Defense Council; and U.S. Representative Mike Coffman

Outrigger Waikiki Elevator Modernization

By Kat Reese

What does coring huge holes in the side of the Outrigger Waikiki on the Beach have to do with modernizing the elevators? Good question! Thinking about elevator modernization, we immediately envision beautiful brand new interiors, carpeting and lighting. Well, aside from installing new interiors, for each elevator, there’s ten weeks of mechanical and electrical work involved that I won’t bore you with here. But, one of the code requirements we learned about in the Projects department when we started planning this project is the requirement to vent the elevator shafts, so if there is a fire inside the shaft, the smoke can escape to the outside through louvers. To install these louvers, we need to core two HUGE holes in the side of the building. Not an easy task, as you can see from these photos. The coring machine cuts a pattern of round holes through the 8” thick concrete and then the contractor chips out the round concrete “cores.” After an intensive four days of coring and one day of chipping, we end up with a scalloped hole in the wall large enough to house the new set of louvers. One down, one to go!

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Outrigger Hospitality Shines on the Valley Isle for Our Travel Agent Specialists

By Lois Shore

Outrigger Hospitality Specialist agents and Ellie Agustin (front black shirt), Gay Shinbara (front far right) and Tim Alex (back far right) at the Old Lāhaina Lūa‘u

From June 6 - 10, we hosted 14 very special Outrigger Hospitality Specialist travel agents on a FAM (familiarization) trip to the island of Maui. The goal was to showcase our Maui condos to increase bookings and give the General Managers the opportunity for direct conversation with the agents about what they liked (or didn’t) about the properties. It’s also great to have the agents sample the Outrigger spirit of hospitality for themselves, so they can speak with confidence to their clients. Gay Shinbara, Ellie Agustin, Tim Alex, Teri Orton and I had the pleasure of escorting the group. To qualify for the trip, travel agents had to be certified Outrigger Hospitality Specialists who had reported a minimum of five bookings in their online Specialist account in the six months. Most of the agents on the trip had reported dozens if not hundreds of bookings. To say they were “Outrigger friendly” when they arrived is an understatement. They came from California, Oregon, Washington, Arizona, Texas, O‘ahu and from Saskatchewan, Victoria, Vancouver, and Alberta in Canada. We spent the first evening at the Outrigger Palms at Wailea where Matt Swartz and team did an amazing job showcasing their property. The agents had a great barbecue dinner prepared on the lanai of one of their great units. The next morning we had a continental on-property breakfast with a short site inspection of additional units, the pool and reception area. We left Wailea and headed west to spend a night at the Outrigger Aina Nalu where their staff did a great job with a site inspection of the property. That evening we were hosted by the Maui Visitors Bureau to the Old Lāhaina Lūa‘u and show. The agents loved it! The next morning it was off to site Outrigger® Maui EldoradoSM Ka‘anapali followed by two nights at The Kapalua Villas. The agents were then treated to a special evening surprise where they had an opportunity to enjoy the Kapalua Wine & Food Festival! The following morning we continued with site inspections of Outrigger Napili Shores and Outrigger Royal Kahana, followed by the main event, the General Managers’ Luncheon. During property discussions, agents were encouraged to speak honestly and openly about what they liked and what they thought

needed improvement. We learned lots! The trip was topped off with a catered dinner by Cater 2 U at the beautiful Kapalua Cliff House with special guest speaker Clifford Nae‘ole, cultural adviser at the Ritz Carlton Kapalua, for a beautiful close to our Maui FAM! The ratings on the post-trip survey showed the satisfaction level. The agents were very impressed with Maui in general, with our properties and especially our commitment to island hospitality featuring our fabulous staff! And they all said that they will sell more Outrigger properties now that they’ve seen the properties for themselves. Here are a few of their comments from the post-trip surveys and notes: “The reason I book my clients through Outrigger when given other choices, is their care for my clients and quality control in each unit. The condos are very clean and the grounds are beautiful! Management goes above and beyond to address guest concerns, and there are condos in every budget without compromising quality for my clients. It’s a win, win for everyone!”

Lisa “Lika” McMeans, Blue Hawaii Vacations, Inc., La Vernia, TX

“Amongst the myriad of companies managing condo rentals in the Hawaiian Islands, the only one I completely trust to provide top quality accommodations, in the best locations, with the highest level of service is OUTRIGGER. The reputation they have built as one of Hawai‘i’s premier hotel chains has transcended into their superb Condominium Collection.”

Cathy Wiechnik CTC, TravelOnly, Consort, Alberta, Canada

“There’s something for everyone - no matter your budget. And Outrigger Hospitality can not be matched.”

Crystal Bogner, ABC Travel Time, Inc., Wasilla, AK

Everyone did such a superb job that it’s almost impossible to express our gratitude, but here goes: a big Mahalo Nui Loa to the GMs and the staff of the Outrigger Palms at Wailea, Outrigger Aina Nalu, Outrigger® Maui EldoradoSM Ka‘anapali,

Outrigger Napili Shores, Outrigger Royal Kahana and The Kapalua Villas. Thanks to Chris Kai‘aokamālie and Roxanne Murayama of the Maui Visitors Bureau; Jamie DeBrunner of the Kapalua Cliff House; Clifford Nae‘ole of the Ritz Carlton Kapalua; Teri Orton and Tim Alex for assisting us. And from me [Lois Shore], special thanks to both Ellie Agustin and Gay Shinbara for coordinating a flawless FAM trip for all of us once again.

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Heald College Students at Outrigger Reef on the BeachBy Bill Comstock

Kathy Oyadomari (far left) and Bill Comstock (far right) with Heald College students

Outrigger Guam Receives Hafa Adai Spirit Award

By Lisa Lenckowski

The Outrigger Guam Resort (OGM) was presented the “Hafa Adai Spirit” award at the Guam Visitors Bureau (GVB) and Guam Hotel and Restaurant Association (GHRA) 2012 Golden Latte Awards on May 25, 2012. The GVB and GHRA 2012 Golden Latte Awards recognize companies and employees that have made significant contributions to the tourism industry over the past year and have excelled and exceeded the expectations of the visitors to Guam.

Outrigger Guam Supports Japan School of Guam

By Lisa Lenckowski

On June 19, the Outrigger Guam Resort presented $3,160 to Japan Club of Guam President, Mr. Toyohito Yoneyama, and Japan School of Guam Principal, Mr. Hiroshi Nakamura, in sponsorship of “Kizuna, A Bond of Friendship” benefit concerts held at the Outrigger Guam Resort. Two concerts were held on May 11 and 12 featuring Mari Abe (Piano/Soprano), Kyoko Konomi (Flute) accompanied by Guam Territorial Band’s Fumika Umeda (Ukulele), Iri Nomura (Ukulele), Charles Reed (Violin) and Haram Kim (Violin). The concerts raised much-needed funds for the school’s gymnasium project; we were pleased to support the effort!

On June 13, students of Heald College’s Hospitality and Tourism Program visited the Outrigger Reef (ORF). I warmly welcomed them and shared my insight about pursuing a career in the hospitality industry. Nancy Daniels, special guest and graduate of Heald College, shared her career path, interesting challenges along the way and responsibilities of her current job. Students had the opportunity to visit with Front Services, Housekeeping and the Front Desk. Tino Geronimo, Myra Kuboyama and Blane Andrade shared how their respective departments delivered excellent guest service and Aloha and the qualities they look for in

candidates seeking employment. The students were well prepared with questions about hotel operations and were very grateful to have the opportunity to learn more about how the ORF creates memorable experiences for their guests.

JoAnn Camacho, GVB; Miss World Guam; Ken Nishizawa, OGM; Lt. Governor Ray Tenorio; Lisa Lenckowski, OGM; Congresswoman

Madeleine Z. Bordallo; Ken Kettenacker, OGM; Senator Tina Muña Barnes; Mary P. Torre, GHRA; and Michiru Sato, OGM

Ken Nishizawa, OGM; Mr. Toyohito Yoneyama, Japan Club of Guam; Mr. Hiroshi Nakamura, Japan School of Guam; Saeko Tokito, Japan Club of

Guam; and Lisa Lenckowski and Michiru Sato, OGM

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The Declaration goes on to list 18 examples of tyranny imposed by King George III on the colonies and their people, including the charge that “He has erected a multitude of New Offices, and sent hither swarms of Officers to harass our people and eat out their substance.” Doesn’t that sound much like what is happening in America today? Are we not seeing high taxation and swarms of new and often oppressive regulations that are complicating our lives and dragging down our economy? Have we not allowed, perhaps even encouraged, another oppressive government to take the place of the one we overthrew? In 1913, the 16th Amendment to the U.S. Constitution allowed Congress to enact an income tax. At first, less than 1 percent of the population paid only 1 percent of net income. Since then and particularly since the 1930s, as the federal government has dramatically expanded its programs, tax rates for individuals and corporations have significantly grown. Our Founding Fathers would be appalled if they could visit America today. • Taxes have ballooned

far beyond those King George III imposed.

• The government now controls vast sections of our economy.

• Rules, regulations and bureaucrats intrude into many aspects of our lives and our economy.

Indeed, particularly during the past few years, our government has in effect “erected a multitude of New Offices, and sent hither swarms of Officers to harass our people and eat out their substance.” Every time our government drains our financial resources through taxation and fees and uses the money to operate a sector of our economy we lose Freedom. Here are just two examples.

Education: State and local governments take our money and say they are providing us “free education” in return. Over the years, the U.S. public education system has gone downhill. As measured on standardized tests,

Independence Day 2012 Let Freedom Ring

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American students are far behind their counterparts in many other nations, which makes our children less and less competitive in the global economy. And, with taxes taken out of our paychecks, most people lose the economic freedom to choose the education they desire for their children. In states – like Hawai‘i – whose public schools are generally below even the none-too-stellar national average, parents who can afford to do so pay to send their children to private schools – after paying taxes to support the inadequate public schools.

Health Care: Two years ago, the federal government promised us “affordable” health care to be financed by more taxes. This week, the U.S. Supreme Court affirmed the constitutionality of that health care “reform” act – “Obamacare.” We are just beginning to understand just how damaging and costly that reform will be. It is unbelievably expensive and everyone except the “uber-rich” has lost the

freedom to say when and how health care services will be delivered to themselves and their families. Bureaucrats, not doctors and not individual patients, will soon be making life-or-death health care decisions. Add to these two examples innumerable others, and you will have to agree that we have lost much of the Freedom that the signers of the Declaration of Independence risked their lives to win.

Moreover, without swift policy changes, America faces even more unprecedented government spending, debt and taxation in 2013. Thanks to a combination of an increase in taxes for “Obamacare” and the expiration of certain tax rules and rates, federal taxes will go up by nearly $500 billion – half a trillion dollars! – next year. The Washington Post called the looming tax increases “Taxmageddon,” and Federal Reserve chairman Ben Bernanke called it a “massive fiscal cliff.” Hang on to your wallets! So as you sip a beer or bite into a hot dog this week, take a moment to reflect on where we are today. Think about those who gave us freedom. Ask yourself if we have lived up to their hopes and expectations. If not, decide what you will do to help get us back on the right track and “Let Freedom Ring.”

The signed copy of the Declaration. Now badly faded, because of poor preserving practices in the 19th century, is on display at the National Archives in Washington, DC. The Dunlap broadside was the first published version of the Declaration (left).

~ Wikipedia

“Let Freedom Ring”