april 23, 2011 a message from richard r. kelley to...

Saturday BriefingPage �

April 23, 2011 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

AMA Recognizes Outrigger for

Outstanding E-MarketingBy Nancy Daniels

CongratulationstoDanWacksmanandtheIntegratedMarketingteamwhowererecognizedthisweekbytheHawai‘iChapteroftheAmericanMarketingAssociationforBestE-Marketingin2010.

Back: Thaila Kaikana, John McDonald, Dan Wacksman, Sheila Bernardo, Debbie Hendrawidjaja, and Andrea Takamiya. Front: Sun Bee,

Kim Rogers, Lisa Tojo, and Christie Rivera

Continued on page 10

Employees of the �st Quarter 20�� Honored

By the Human Resources Service Center

TheOutrigger‘ohanagatheredattheOHANAWaikikiEastonTuesday,April19,tohonorandrecognizeEmployeesoftheQuarterforthe1stQuarterof2011.DavidCarey,BarryWallace,Dr.RichardKelley,andDepartmentHeadsextendedtheircongratulationsandofferedwordsofpraisetoallofthedistinguishedhonoreesandnominees.

Continued on page 3

Outrigger’s Beautiful Properties in Thailand

By Dr. Richard Kelley

Recently,mydaughterAnneMarieandIhadtheopportunitytovisitOutrigger’stwopropertiesinThailand,andwethoroughlyenjoyedeveryminuteofourthree-daystay.

OurfirststopwasatKohSamui,acharmingresortislandlocatedintheGulfofThailandjusteastoftheThaiportionoftheMalayPeninsula,aboutonehour’sflightsouthofBangkok.WhenwearrivedatKohSamui’sairport,DarrenEdmonstone,SeniorVicePresidentofOutrigger’sAsiaPacificoperations,andLeonPink,GeneralManageroftheOutriggerKohSamuiResort&Spa,warmlygreetedus.Aswewaitedforourluggage,theypointedoutanumberofsandbagsnearbyandtoldusthesewererecentlyusedinanunsuccessfulattempttoholdbackfloodwatersthatinundatedtheterminalduringsomeunbelievablyheavyrainfalls.Theairportandmanyotherfacilitiesontheislandwereclosedforuptofivedaysforcleanupandrepairs.

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Saturday Briefing

Saturday Briefing is publishedby and for employees of

Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Proofing Assistant: Char Luning Contributing Writers: Employees of OEG

Visit us online at:

www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at [email protected],

via interoffice mail to OEH/HR,

or by phone at (808) 921-6957.

©2011OutriggerHotelsHawaiiAnEqualOpportunityEmployer

Employment Opportunities Ifyouareinterestedinthepositionslistedbelowandmeetthequalifications,youmayapplyonline.PleasegotoWWW.OUTRIGGER.COM,clickonABOUTOUTRIGGER,thenEMPLOYMENT.Weonlyacceptonlineapplicationsfortheopen-listedpositionsfrominternalcandidates.Ifyouhaveanyquestions,pleasecallChadTeramaeat(808)921-6989.ApplicationdeadlineforthefollowingpositionsisApril29,2011.

Kitchen Food Prep (Full Time)Preparessalads,fruit,dressings,coldmeats,fish,appetizers,andothercolddishesunderthedirectionoftheExecutiveChef.Mustbeabletoworkinafast-pacedenvironmentandmeethighstandardsofquality.Previousfoodprepexperiencepreferred.

Restaurant Utility (On-Call)Mustbeabletoworkinafast-pacedenvironmentandassistinthedailyfunctionofthekitchentomeetgeneralstandards.Dutiestoinclude,butnotlimitedto,loadingandunloadingthedishwasherandmakingsureallareasarecleanandwellmaintained.Experienceinworkinginakitchenenvironmentpreferred.

Outrigger Kanaloa at KonaSecurity Officer (Full Time)

Musthavesecurityexperienceorexperienceinarelatedfield.Avaliddriver’slicense,acleantrafficabstract,andCPR,AED,andfirstaidcertificationrequired.Mustbeabletoworkanydayandshift.

Outrigger Maui EldoradoFront Desk/Night Auditor (On Call)

Musthaveatleastoneyearcustomerserviceandcashieringexperience,preferablyinthehospitalityindustry.Musthavebasiccomputerskillsandbeabletotype30wpm.Mustalsobeateamplayerwithexcellentcommunicationskillsandflexibilitytoworkanydayandshift.

Outrigger Royal Sea CliffRoom Attendant (Full-Time & On Call)

Mustbeabletoworkwellwithothers,followinstructions,andcommunicateinEnglish.Theabilitytoworkflexibledaysandshiftsisrequired.Experienceincleaningandservicingguestroomsand/orpublicareaspreferred.

Telephone Attendant (On Call)Mustbeabletooperateathree-linetelephoneandtwo-wayradioandbeabletorelayincoming,outgoing,andinterofficecallsandmessagestotheproperpersonordepartments.Providesresortinformationtointernalandexternalguestcallersandassistsguestswiththevoicemailsystem.Highschooldiplomaorequivalentrequired.Musthaveatleastsixmonthspreviouscustomerserviceandswitchboard/PBXexperience.Basiccomputerexperiencerequired.Abilitytousegoodjudgment.

Inspectress/Inspector (Full Time)HighschooldiplomaorequivalentandaminimumtwoyearsHousekeepingexperiencerequired.Mustbeabletoreadandunderstandsuchdocumentsasjoblists,instructions,andwarningsoncleaningsupplies.Mustalsobeabletocommunicateinwritingtoprepareroominspectionreports,dailymaidreports,workschedules,andmaintenancerequests.Musthavecomputerandbasicmathematicalskillsandbeabletoworkanydayandshift.

Happy Birthday!May4:AnakiL.Kukahiko,MauiB.Akeo,LisaH.Nguyen,TinaHuang,DonaeryGuerrero,JoshuaJ.Smith,andLolitaT.Cajudoy.

May5:TerriL.Escritor,ShawnM.Usami,TrinaT.Tory,CarlosW.Popata,TravisM.Barrett,GayleMichiHirataIzutsu,andVictorA.C.Nerveza.

May6:DevonM.Nojiri,JaneK.Schumacker,JonathanV.Clarin,GingerM.Soboleski,andSandraSakka.

May7:TeriP.Orton,IrwinK.F.Lau,OliverT.Cajala,CheukTimLam,JohnD.Fayette,andRichieM.Palafox.

May8:EstrelitaV.Untalan,MichaelB.Cruz,VictoriaL.Valenciano,AnnaH.K.Ko,SteveT.Hasegawa,andAlanM.Valentin.

May9:GuofengChen,AnicetoMacadangdangAndres,JieL.Li,JoanneM.Manaseri,FeS.Responso,RosarioD.Transfiguracion,CynthiaCeciliaKagami,Chong-JaKim,andMargaretA.Clodfelter.

May10:KaipoT.Ching,HelenG.Gazmen,LourdesB.Bautista,MarionA.Beverly,JieyaY.Cheung,KarliH.Anbe,WilsonA.Asidera,andHarrisT.Nishikawa.


Employees of the �st Quarter 20�� Honored Continued from page 1

Sean Ajimine • Guest Service RepresentativeSean, who is currentlyworking at the OutriggerLuanaWaikiki, is a valuedteamplayerandconsistentlyconsiders the needs of ourhotel guests above andbeyond “the norm”. Forexample, during the lasttsunami warning, Seanpicked up water, bread,and other items to makesandwichesforguestsincasewelostpower.Hedoesthesethingsonhisowntimeand

athisownexpense,alwaysconsideringtheneedsofourguestsandfellowemployeeshispriority.Seanisalong-timededicatedemployee,andwearefortunatetohavehimonourteam.Weappreciatehisobviousloveforhisjob.

Lonnie Biddix • MaintenanceLonnie, who is currentlyworking at the KapaluaVillas, is caring, polite,and accommodating. HisstrengthsarefoundinNāMeaHo‘okipa(Hosts)andKuleana(Accountability). Lonnieassumed an unofficial roleof leader inhisdepartment,providing guidance to hispeers and welcoming theirdesire to seek him out forsupport.Heledhisteaminreorganizingworkspace,providinggreatercommunicationwithotheroperationaldepartments,andprovidingapersonofcontactforownerinquiriesandconcerns.Allofthisaddedconfidencetotheteamandenhancedtheirworkenvironment.

Nida Constantino • Reservations AgentNida, currently workingat the Outrigger KiahunaPlantation Resort, portraysourvalueofNāMeaHo‘okipa(Hosts)bywelcomingguestsbeforetheyevenbooktheirstay with us. She embracesKuleana (Accountability),takingresponsibilityfortasksand seeing them through.Nida treats all with Aloha.Withasenseofhumorandunderstanding,shehelpsallinvolvedfeellikeapartoftheprocess.Shetreatseveryoneaspartofher‘ohana(Family)andwithrespectanddignity.

Kenneth Choo • Business Systems AnalystKen, currently workingin IT, displays Kīnā‘ole(Flawlessness)inhisthoroughapproachtoeverysituation.He is easy to work with,and none of our questionsare too simple or complexfor him to explain. Withhis patience, knowledge,and expertise, he exudesA‘o (To Learn,To Share).Kenisour“gotoguy,”notonlyforhisknowledge,butforhisabilitytoworkwithusinamannerthatneverfailstoexceedourexpectations.InKen’s21yearswithOutrigger,hehasoverseenmanyITprojectsforHRandPayroll.WeknowifKenisinvolved,itwillbedoneright.

Lilia Arca • HousekeeperLilia, who is currentlyworking at the OutriggerReef on the Beach, is a35-year veteran. She treatseveryone like family andexudes A‘o (To Learn,ToShare), taking time to helptrain new hires. On themorning of the Tsunamiwarning, Lilia came intoworkearly,askingifhelpwasneeded.Shewasthoughtfulinbringing in food for the

staffthathadstayedupthenightbefore.Liliatakesprideinherworkandusesgoodjudgmentinprioritizingherresponsibilities.She has many return guests who compliment her on herhelpfulnessandfriendliness.

Stefanie Balentyne • Reservations Sales AgentStefanie, who is currentlyworking at the DenverReservationCenter,displaysthe Aloha Spirit with herposit ive att i tude whenworking with wholesalerson difficult issues. She isalsoveryfriendlyandlight-hear ted when workingwith fellow employees. Sherespects her Wahi (Place)andshowsprideinherworkbyherperfectattendancefor

thefirstquarter.Stefanieisreliableandreadilyflexiblewithherschedulewhenneeded.

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Charles Hayllar • Senior House PersonCharles, who is currentlyworking at the OutriggerTwinTownsResort, iswellrespectedbyhisemployeesandisknownforbeingmeticulousandreliable.HedemonstratesKīnā‘ole(Flawlessness),beingcommitted to ensuring hishouse person duties arecompleted to the highestof standards, thefirst time.Charlesisthefirsttoputhishanduptoassistothers,while

balancingtocompletehisowntasksatthesametime.CharlesalsofeelsitishisKuleana(Accountability)tocommunicateanydiscrepanciesthatmayoccuronproperty.

Helene Kahaunaele-Akiona • Ops AdministratorHelene, who is currentlyworking at the OutriggeratLaenani, exemplifies theAloha Spirit in her workand attitude. She shareshertalents with others with apositive attitude. Helene’swillingnesstotackleanytaskandher“cando”approachisanassettoouroperation.Sherecentlyadjustedtoachangeinherpositionthatinvolvedworking between our tworesorts.Her ability to adaptquicklyand inapositivewaygavehera freshperspectiveonoperations,whichsheusedtoimplementoperationalchangesthatimproveconsistencyandefficiency.Herenthusiasmandfriendlydemeanorendearshertoallwhomeetorworkwithher.

Vilma Landagora • Guest Service AgentVilma, who is currentlyworking at the OutriggerWaipouliBeachResort andSpa,istheepitomeofgracewithAlohaineveryencountershehaswithguestsandfellowemployees. She is alwayswillingtolearnandisopento trying new procedures.Vilmastayscalminthefaceof chaos, is gracious in themidstofconflict,anddiligentinthecourseofherworkday.Shehasacceptedadditionalresponsibilitieswithgreatprecisionandenthusiasm.Vilmaexudesourvalueswithasmileandisatrueassettothecompany.

Angieline Latu • Guest Service AgentAngie, who is currentlyworking at the OutriggerRoyalKahana,showsnothingbutAlohatoallguests thatcometotheFrontDesk.Shegoes above and beyond forguestsandcoworkers.Whenher Manager was away onmaternityleave,shesteppedupandassistedasFrontDeskManager,aswellashelpingwith revenue duties. Shealways approaches guests

withasmileandhandleseverysituationwithcare.Weareveryblessedtohaveher,asshehasshowntobeavaluableemployeeofthecompany.

Jae Sil Lee • HousekeeperJaeSil,currentlyworkingattheOHANAWaikikiWest,isa27-yearveteran.SheisatruekeeperofWahi(Place),alwaysreporting discrepancies forproperactionorrepairorders.She is self-motivated andservice-oriented, doing herworkdiligentlywithminimalsupervision.Herdedicationand thoroughness at workhasbeenhighlycommendedby her management team,astheyrecognizeherattentiontodetailandherownershipincompletingunassignedjobs.JaeSildemonstratesourA‘o(ToLearn,ToShare)bywillingly trainingnewhires innotonlytechnicalskillsandprocedures,butalsoproperworkethicandattitude.Shesetstheexampleforotherstofollow.

Caitlin Fletcher • Apprentice ChefCaitliniscurrentlyworkingattheOutriggerLittleHastingsStreet Noosa. She portraysthe valueofA‘o (ToLearn,ToShare), alwayswilling tolearnnewthingswhilesharingher knowledgewith others.She gets along with otherteammembersandkeepshercomposure under pressure.She thoroughly enjoys herjobbecause she’s passionateaboutit.Sheputsherbestfootforwardandendeavorstofulfillcustomerneeds.Sheiscapableofworkingunsupervised,andevenwhenshe’sunderpressure,shemanagestomakesureeverysingledishisan“art.”

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Jona Nabonu • Food & Beverage AttendantJona, currently working attheOutriggerontheLagoon-Fiji,ispunctualanddeliversexcellent guest service. Heis attentiveandgoesoutofhiswaytoensureguestsareserved around the resort’spool. Jona says, he “onlyfinishesoffforthedayoncehe’ssatisfiedthatallhisguestsarehappily served.”Besidesmany guest compliments,Jona receivedEmployeeof

theMonth—FrontoftheHouseforJanuary2011forhisexcellentservice. Although new to the hospitality industry, Jona hasdemonstratedtheskillsandattitudeofsomeonewhohasbeenintheindustryformanyyears.

Lei Naito • Guest Service RepresentativeLei,currentlyworkingattheOutrigger Waikiki on theBeach,displaysallaspectsofKe‘AnoWa‘a.Sheisattentiveto guests as they approachtheFrontDeskbygreetingthem with a warm Aloha.Lei demonstrates Kuleana(Accountability) daily, asshe advises her Manager ifthere are any discrepanciesin reservations. In just thefirst quarter alone, Lei has

increasedupsellrevenueby$34,238.Sheisateamplayerandtacklesallguestproblemsprofessionally.

Holly Norbal • ReceptionistHolly, who is currentlyworking at the AustralianCorporate Office, portraysatrueNāMeaHo‘okipa.AstheReceptionist,shemakessureeveryvisitortotheofficeis made to feel welcomedand addresses everyone byname. Holly approachesher work with a positiveand pro-active attitude assheoftendoesthingsonherown time,making it easierforothers.ShedisplaystheAlohaSpiritbyalwaysrememberingeveryone’sbirthday,andoftentakesthetimetobakeacake.Hollyisateamplayerandtruly,theheartoftheoffice.

Chung “Sarah” Park • Guest Service RepresentativeSarah, currently working attheEmbassySuites®-WaikikiBeachWalk®,has theAlohaSpirit, as she comes toworkwith a smile and positiveattitude.She treatsherWahi(Place) with respect andlends a helping hand whenit comes to accommodatingoperationalneeds.During adifficultsituation,SarahdidanexcellentjobintranslationwithaguestfromJapan,earningherrecognitionby Japan travel agencyexecutivesonhowwell shehandledaverydelicatesituation.SarahisanassettoourFrontDeskteam,asprovenbynumerouscomplimentsandguestletterscommendingherprofessionalism,kindness,andgreatservice.

Eufemia Saoit • HousekeeperEufemia, currently workingattheWyndhamatWaikikiBeach Walk, is a 24-yearveteran. She respects herWahi (Place), taking pridein her job and keeping incompliance with standardsof operations, quality, andexcellence in cleanlinessfor guests and owners. HerAloha Spirit, attention todetail, and commitment inproviding excellent service

makesherastandout.Notonlydoessheperformwellonthejob,sheisalsoagiverfromtheheart,contributingtotheAlohaUnitedWayandVisitorIndustryCharityWalk.

Yoshimi Sunada • Guest Service RepresentativeYoshimi, who is currentlyworking at the CourtyardbyMarriott®WaikikiBeach,exemplifies our values daily.She greets everyone witha smile and her completeattention,whilealwaysbeingrespectfulandpolite.FluentinJapanese,Yoshimimakeseveryeffort to ensure our guestsfrom Japan are comfortableduring their stay. She is notonly known for her upbeatpersonality,butherabilitytogoaboveandbeyondinexceedingcustomersatisfaction,earninghermanycompliments.Yoshimialsotranslatedaflyeronoursmoke-freepolicytokanji.

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Brett Thudium • Interior Maintenace Brett,whoiscurrentlyworkingat theOutriggerRoyal SeaCliff Resort, demonstratesallofourvalues,but excelsinKuleana(Accountability).He has developed manytracking systems to ensurethe finer details in all oftheunits aremaintained inmint condition.Brett is anexcellent communicator,leaving follow-up notes toensure all parties are aware

of theprogressmadeonanygiven issueandwhat stillneedstobedone.Theunitmanagementscoreshaveincreasedfromanaverageof3.9twoyearsagoto4.3—anincredibleincreasewithoutanymajorrenovation.

Mark Turina • Guest Service RepresentativeMark currently works atthe Holiday Inn® WaikikiBeachcomber Resort. Heexudes our value of A‘o(To Learn, To Share) ,alwayswilling to learnnewthings and taking on newresponsibilities, includingbeing Manager on Duty.D u r i n g t h e Ts u n a m iwarning, Mark made surethe Front Desk staff andguestswereawareofupdated

informationinatimelyfashion.Heextendedhisshiftbystayingthenight,makingsureeverythingwasrunningsmoothly.MarkisourNāMeaHo‘okipaandGuestChampionforactivities,recommendingplacesofinterestforgueststocheckout.

Shin-Ling Vat • HousekeeperS h i n - L i n g , c u r r e n t l yworking at the OHANAWaikiki East, is a 34-yearveteran.Withher“CanDo”attitude,shedisplaysKīnā‘ole(Flawlessness)throughoutherdaywithminimalsupervision,completing her tasks right,thefirsttime.Shehasawarmandgraciouspersonalityandshowsconcernforthewelfareandsatisfactionofourguestsand coworkers. Shin-Lingisknowledgeableaboutherjob,andyoucancountonhertocompletehertaskswithaprofessionalandpositiveattitude.

Joshlenrose Weller • Front Desk ClerkJoshlen, currently workingat the Mauna LoaVillage,exemplifies our values inall her hard work. She hasalways shown Equality(Kaulike) towards guestsandcoworkersbysupportingthem with anything theyneedhelpwith.Duringthetsunami evacuation, therewerethreegueststhatdidn’thave transportation andneededtoevacuate.Joshlenactedquickly,tookthemtohigherground,andhadthempickedupthenextmorningtobringthembacktotheresortsafelyaftertheclearance.Joshlenisatrueassettoourcompany,livingourvaluesondaily.

Cha Yol Yi • HousekeeperChaYol, currentlyworkingat the OHANA WaikikiMalia, is a 25-year veteran.He demonstrates Nā MeaHo‘okipa (Hosts) being agracious host to everyonehecomesincontactwith,ashisphilosophyistheguestisalwaysfirst.ChaYoliscaringand epitomizes Kuleana(Accountability)bybeingbothcourageousanddisciplinedinperforminghisresponsibilitieswithout supervision. Withyearsofexperience,heisaninvaluableresourceandcanbecountedontocompletehisassignmentstherightway,thefirsttime.Heiswelllikedandisknownasthe“BionicMan”becausehecreates“magic”everysingledayheisonduty.

Saane Tanaka • HousekeeperSaane,currentlyworkingatthe Outrigger Aina Nalu,demonstrates Equal i ty(Kaulike)towardscoworkersand guests. She is self-motivated,hardworking,andtakes pride in maintainingourguests’rooms.Saanelivesby the philosophy that wearefamilyworkingtogetherto attain our goals, whichleadshertostepuptoassistwiththeright,caringfeeling.

Shestayslateandofferstohelpwithwhateverprojectweareworkingon.Sheistrulyagreatteamplayer,offeringideasandacceptingotheropinions.

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The U.S. Comes to FijiBy Una Murray

Fiji’sCoralCoast,inassociationwithTourismFijiandAirPacific,hostedagroupof69SocietyofAmericanTravelWriters(SATW)FreelanceCouncilmembersinabidtolurethelucrativeU.S.markettotheSouthPacific. MembersweredividedamongtheCoralCoast’smajorresortsandOutriggerontheLagoon-Fijiwasproudtohostagroupof15writersandphotographersfromColorado,Idaho,Arizona,California,Florida,Quebec,Hawai‘i,WashingtonState,Massachusetts,andSaskatoon.InadditiontotheSATWconference,thegrounditineraryenabledgueststoexperiencethemanyattractionsoftheCoralCoast,alongwithpreandposttripstoFiji’smainandouterislands,includingCastawayIsland.OutriggerFijiguestsweretreatedtoaprivatecocktailpartyhostedbyGeneralManagerPeterHopgoodatKaloKaloBar,followedbydinnerinBureNoLoloma.Ofcourse,notriptoOutriggerontheLagoon-FijiiscompletewithoutaBebeSpaexperience,andguestswereinvitedtopartakeofatraditionalFijianBobomassage.KariWright,aprolificfreelancewriterfromWashingtonState,waskeentotakehomeauniqueimpressionofherstayatOutrigger,whichshedidviaahennatransferoftraditionalFijiansymbolsonherseven-monthpregnantabdomen.Bulalittlebaby!WelookforwardtoseeingOutriggerandFiji’sCoralCoastintheU.S.mediaovercomingmonths!

General Manager Peter Hopgood (left) with writers of Society of American Travel (SATW) Freelance Council: Jante Farmworths, Doug Peebles, and Len Kaufman

Waikiki SPAM JAM® Festival Returns!

By Kathy Hansberry

OnlyinHawai‘i…weloveSPAMsomuchsothatanannualfestivalhasbeencreatedtocelebrateit.The9thannualWaikikiSPAMJAM®festivalsetforSaturday,April30,2011,willshowcaseHawai‘i’sloveaffairwiththefamousluncheonmeat-SPAM®. Thisuniquefestival,whichdrewanestimated24,000peoplelastyear,willclosedownKalakauaAvenuefrom4p.m.to10p.m.forafun,delectable,andentertainingstreetfestival.FoodboothsservingaselectionofdeliciouslyprepareddisheswithSPAMasthemainingredientwilllineastretchofKalakauaAvenuewellintothelatenighthours. SpamfanswantingtoexpresstheiraffectionforthecannedmeatcandosobypurchasingvariousSPAMlogomerchandiselikeT-shirts,shorts,sportballs,andslippersfrommerchandisebooths.Inaddition,Hawaiianartsandcraftsfromvariousvendorswillalsobeavailableforpurchase. TheeveningwillalsoincludesomeofHawai‘i’sbestislandgroupsandmusiciansperformingfromtwoentertainmentstages.TheWaikikiSPAMJAM®hasbecomeoneofthemostpopularfestivalsinHawai‘ibecauseofitsgreatfoodandentertainmentinafamily-friendlyatmosphere. AspartoftheWaikikiSPAMJAM®event,OutriggerandOHANAHotelsinWaikīkīareofferingguestscheckinginfortheweekendafreeupgrade,basedonavailability,withthedonationofacanofSPAM®product,whichwillbedonatedtotheHawai‘iFoodbank. TheWaikikiSPAMJAM®notonlyprovidesafun,family-friendlyactivityfortheentirecommunity,butmoreimportantly,itbenefitsthosemostinneed–theelderly,familieswithchildren,andotherslessfortunatewho,withoutthesupportoftheHawai‘iFoodbank,wouldgotobedhungryeachnight. Sponsorsofthe9thannualWaikikiSPAMJam®FestivalincludeOutriggerHotels&Resorts,WaikikiBeachWalk®,HawaiiTourismAuthority,andQueenEmmaLandCo. Withsomuchtooffer,youwon’twanttomissthis“Spam-taneous”event!


CongratulationstothefollowingEmployeeoftheQuarternomineesrecognizedfortheiroutstandingperformanceduringthe1stQuarterof2011:AlfredoEncomienda,AngelitoNaira,BrianMiyamoto,CliftonKau,CynthiaFeng,DeldrieneOkuma,Dominador

Melchor,ElenaNarvaes,ElpidioSalud,ElyBareng,EvangelineFernandez,GinaBrooks,HungDaNgo,JonathanGelacio,JulieHa,KristenJarra,LucioGaliza,Mary-AnnAndrade,MonicaKauhane,TacianaGagala,andWayneTalaro.


Monica Kauhane, Chuck Shishido, Antonio Reyes, Marisa Sakamoto, Ashley Cabradilla, PK Kaahanui, (missing Huyen Tran), and Sharon Okada

Celebrating One AnotherBy Kathy Foley

CompanyServicescelebratedtheculminationofPaddle5ofourSix-Paddleprocess,CelebratingHowWeDoWhatWedo,onFriday,April15,inaspring-themedgatheringheldintheOHANAWaikikiEastLearningCenter. Overthepasteightweeks,oneofourOutriggerexecutivessharedhisorherpersonalperspectiveonadesignatedvalueintheSaturdayBriefing.AweeklyquizwasemailedtoourCompanyServices‘ohanareferringtothevaluemostrecentlyfeaturedintheSaturdayBriefing.Thequizanswers,plusaspecialbonusansweronwhatthatparticularvaluemeanttothatperson,weresubmittedtotheemployee’sAlaka‘i,withcompletedentriesqualifyingforasmallweeklyprizedrawing. Atthegathering,KaipoHowelcomedthecrowdandexpressedhisgratitudeforeveryone’seffortsinthepaddleprocess.HerecountedourjourneyuptothispointandthankedtheCompanyServicesAlaka‘ifortheireffortstokeepthepaddlesmoving.InrecognitionthatthelastweekoftheValuesoftheWeekrepresented‘Aloha’,CharLuningannouncedthemembersofourown“AlohaWeek”Court.EachpersonselectedrepresentedoneofoureightKe‘AnoWa‘avaluesandwaschosenbasedontheiranswertoeachweek’sbonusquestion.MahaloandcongratulationstoourCourt!

Kīnā‘ole • Monica KauhaneIf you take pride in what you do and enjoy doing it, Kina‘ole comes naturally. When you enjoy what you do, you own it and want to get the best result for all parties involved, because it is such a wonderful feeling to see that you have impacted someone in a positive way. Most importantly, your actions are not for the public praise but rather for that good feeling inside.

Equality (Kaulike) • Chuck ShishidoKaulike is a value that should be practiced 24/7 not just at work. It’s one of the key reasons why we have so many loyal, dedicated employees that have been with us for years.

A‘o • Antonio ReyesA‘o/ Learning-Sharing means to me to strive to learn and (to) share it -- to create a synergy.

Nā Mea Ho‘okipa • Marisa SakamotoIt means being gracious and warm with family, friends, guests and even strangers and treating each person with genuine caring and aloha. It is showing hospitality and generosity of spirit and making everyone feel welcome and appreciated.

Continued on page 9


‘Ohana • Ashley CabradillaWhen I first came to Outrigger, I was welcomed with warmth and open arms! To me, Outrigger is my second home. Therefore, my co-workers are like my second family. Here in the HRSC, we are always celebrating something; whether it’s a birthday, someone reaching a benchmark, someone accomplishing a personal goal (such as reach the finishing line of the Honolulu Marathon or passing the Immigration examination), or just celebrating a Tuesday. It just shows that we all care for each other, and we want to show our appreciation or show that someone else’s milestone is very important to us as well. Feeling like an ‘Ohana will not only help us grow, but will only make our bond and chemistry stronger, allowing us to work harmoniously and efficiently as we know we got each other’s back.

Wahi • PK Ka‘ahanuiMy most special place is where our family often gathers to celebrate birthdays, special holidays, welcome new friends, watch our keiki play and enjoy good food with good friends and family. It’s a place where we share our aloha for each other and give thanks for all our blessings. That special place is our family home!

Celebrating One AnotherContinued from page 8

Accountability (Kuleana) • Huyen Tran

To possess this quality of character, one must have courage, and that needs lots and lots of practice and discipline. Kuleana to me means taking my own action responsibly and accepting the consequences. (Photo above)

Aloha • Sharon OkadaAloha is a word that conveys our people’s warmth, thoughtfulness, and care for others. When I moved to Hawaii from Japan, I was touched by many people’s kindness. I will always remember the “aloha spirit” extended to a girl who came

to live in a foreign land – people literally took my hands to help me settle in! Now, I hope I can touch other people’s lives with this significant value that is embedded in our local culture. EachCourtmemberwas“crowned”withaspeciallymadesashdisplayingtheirvalueandgivenacertificateofrecognition,alongwithamahaloboxofchocolates(courtesyofNapuaHo). AgrandprizedrawingwasheldwiththenamesofallparticipantsinourValueoftheWeekquizactivity.Themoretimesoneparticipated,themorechancestowin!CongratulationstoGaryTachinoandSharonOkada! MahalotoourAlaka‘iwhopulledtogetheranothersuccessfulpaddlecelebration,gatheringourCompanyServices‘ohanaasoneonajourneyofselfdiscoveryandappreciationforwhateachoneofusdoesforoneanotherandforthecompany:WendyAfuso,DanetteBolosan,AshleyCabradilla,TerriEscritor,KathyFoley,KathyHansberry,NapuaHo,LorryIjima-Sato,AudreyLee,CharLuning,MichellePaiaina-Makua,CrystalSalavea,andChadTeramae. BringonPaddle6!

Peter Hopgood Voted Chairman of Coral Coast Hotel & Tourism Association

By Una Murray

PeterHopgood,GeneralManageroftheOutriggerontheLagoon-Fiji,wasyesterdayvotedasthenewChairmanoftheCoralCoastChapteroftheFijiIslandsHotelandTourismAssociation.Peterreplacedoutgoingchairman,BobKennedy.PeteracknowledgedthehardworkanddedicationofMr.KennedyandstatedthattheCoralCoastwasabetterplaceforMr.Kennedy’sinvolvement.Goingforward,PeterstatedthattheCoralCoasthotelswouldbecomemorepro-activeincommunityprojects,aswellasthepromotionoftheCoralCoastasFiji’spremiertourismdestination.“WehaveafantasticgroupofsalesandmarketingexecutivesworkingatourhotelsontheCoralCoastandouraimistocombinethetalentandresourcesoftheseprofessionalstomarkettheCoralCoastinourmajorsourcemarketssuchasNewZealand,AustraliaandtheUnitedStates”.Onlylastweek,theCoralCoastHotelshosted69travelwritersfromtheUSA.AmajorfocusforourmarketingteamwillbethepromotionoftheCoralCoastSevensinNovember.Peter Hopgood

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TheawardwaspresentedduringaluncheonheldattheHawai‘iConventionBureauwhereawardswerealsopresentedtotheHawai‘iVisitorsandConventionBureauasHawai‘i’sMarketeroftheYear,HawaiianAirlines,forBestMarketingofaNewProduct,andtheHawai‘iMethProjectforBestNon-ProfitMarketing. Outrigger’swinninge-marketingcampaignwaslastyear’shighlysuccessfulonlinesweepstakesgivingawayagrandprizeofonemillionHawaiianAirlinesHawaiianMilesandthreesecond-placeprizesoffive-nightstaysattheOutriggerReefontheBeach. AccordingtoDan,thegoalofthecampaignwasprettystraightforward–togrowOutrigger’sopt-ine-maildatabaseandachieveacriticalmassofsocialmediafollowersenablingOutriggertoexerciseabroaderandmoreeffectiveongoingdialoguewithinterestedconsumersaboutOutrigger’sdiversehospitalitybrands,lodgingproducts,andtraveldestinations.Theendresult

AMA Recognizes Outrigger Continued from page 1

wouldbegreaterdirectrevenuethroughmoretargetedcommunicationtonewandrepeatpurchasers. Whenitwasalldoneandoverwith,theIntegratedMarketingTeamhitthemarkbysurpassingallofitsobjectives.Inhiscommentstotheaudience,Dansaid,“Thecampaignexceededourexpectationsduetoseveralfactors,amongthem:averycompellingprize,excellentexecutionandthenongoingengagementwhichenabledustoretainthenewcustomerswegained...Thewayweliketothinkofitistheycameforthesexyprizes,buttheystuckaroundforoursparklingpersonality!” Beforeleavingthestage,Danacknowledgedtheexternalpartnerswhocontributedtothesuccessfulcampaign–HawaiianAirlinesandcreativeagencyOpusCreative.ButhishighestpraisewenttohisentireIntegratedMarketingTeam,withspecialrecognitiontoprojectmanagerJohnMcDonald,whodrovetheprojectfrominceptionthroughtopost-campaignretention. Waytogo,IntegratedMarketingteam!

Jim Heather, SueAnn Wells, Debbie Murakami, Jin Lee, Grace Nakamura, Shyla Uyesato, and Kimo Miguel making the earth a better place

Courtyard Marriott Waikiki Beach

Gets a Green Thumbs Up!By Shyla Uyesato

Thisyear,EarthDayfallsonApril22,andCourtyardWaikikiBeachgotajumpstarttogivebacktothecommunity. LastweekFriday,themanagementteamsetasidesometimetobeautifyWaikīkībypickinguptrashandrakingleavesaroundthehotelandneighboringstreets.Theyhadsomuchfunthatinnotime,fourlargetrashbagswerefilled!

Outrigger Palms at Wailea “Cleans the World”

By Amy Reiri

AttheOutriggerPalmsatWailea,thestaffhasbeenworkingveryhardtorecycleeverythingwepossiblycan.TheMaintenancedepartmentassistsbycollectingbatteriesandlightbulbs,ourHousemencollectcardboardandplastics,andtheHousekeeperscollectaluminumcans,plasticbottles,soap,andamenities.Thesoapandamenitiesarecollectedforwww.CleanTheWorld.org.Theamountofsoapandamenitieswewillcollectatour70-unitpropertywillkeepapproximatelyahalf-tonoftrashoutofourlandfillsthisyearandprovidesoapforapproximately55childrenforoneyear.

Christina Semillano, Dionisia Dumlao, Jen Sato, Anita Damaso, and Melito Guillermo proudly show their first Clean the World bins

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Outrigger’s Beautiful Properties in ThailandContinued from page 1

OutriggerKohSamuiisapleasantcollectionoflow-risevillasandbuildingslocatedonapalm-fringed,whitesandbeachandasmallbayfacingwest.Thevillashaveaprivategardenareaandpool.Otherbuildingswithmultiplesuitesshareabeautifulpoolandpatiowithloungechairsforrelaxingandsunbathing.TheNavasanaSpa,locatedwithintheresort,iswellequippedandstaffedandhastobeoneoftheisland’spremierspafacilities. Wehadsomewonderfulopportunitiestomeetmanystaffmembersindividuallyorasagroup.Everyonewaswarm,friendly,andglowedwithtruehospitality.AnneMarieandIweredeeplyhonoredwhenthestaffpresentedusamagnificentsilverplatefeaturingtheraisedimageofanelephant,theThaisymbolofprosperityandgoodluck.Thatevening,asthesunsetoverthewater,wehadamarvelousdinnerwiththeproperty’sDepartmentHeadsatatablesetonthebeach.AfteraconcertofThaimusicanddancing,fireworksfilledthesky,bringingadramaticclosetoanunbelievableday. Thenextday,weflewaboutanhouracrosstheMalayPeninsulatotheislandofPhuket.LocatedintheAndamanSeajustoffthepeninsula’swesternshore,PhuketisaverypopulardestinationforbothAsianandEuropeantravelers.Theairportwasjammedwithbothlocalsandvacationersgoingtoorcomingfromoneofseveralinternationallyacclaimedresortsthathaveblossomedthereinrecentyears. OutriggerLagunaPhuketResortandVillasisabout25minutesbycarfromtheairportandfarenoughawayfromtheshorethatitwasnotdamagedbytheterribletsunamithathitthatareaalmostsevenyearsago,themorningafterChristmas,December26,2004.Itconsistsofanumberofvillas,manyofwhichhavetheirownprivatepool.Anewseven-storytowerbuildingwith19kitchenettesuitesandrestaurantfacilitiesisnearingcompletion.Thegroundsarebeautifulwithlushtropicalfoliage. Again,weenjoyedthemanyopportunitieswehadtomeetwithmembersofour‘ohanathere.TheyhavecreatedtheirownbrandofhospitalitybyblendingThaiandPacificcultures. Muchtooursurprise,weregreetedby“Lucky,”ayoungelephant,whenwewenttobreakfastonourfirstmorningthere.Luckywasbothtalentedandhungryand,afterheshowedussomeofhistricks,wefedhimsomepineappleandbananas.HeshowedhisgratitudebyputtinghistrunkaroundAnneMarie’sshoulderandgivingheragentlehug. OurvisittoPhuketalsocoincidedwiththeSongkranFestival,whichmarksthebeginningoftheThaiNewYear.Itisalsocalledthe“WaterFestival,”asitisbelievedthatwaterwillhelpwashawayallbadomens.ThedaytraditionallybeginswithagiftofalmstoBuddhistmonks.Washingofhandswithscentedwaterissaidtohelpbringhealth,happiness,andprosperity. Our‘ohanahonoredthosetraditionsbygivingalmstoagroupofmonksfromanearbytemple.Wealso

Dr Kelley and Anne Marie Kelley meet the Koh Samui Team

Leon Pink and his staff presented Dr. Kelley and Anne Marie this magnificent silver plate of an elephant, the Thai symbol of prosperity and good luckContinued on page 12

Anne Marie and the Navasana Spa Team

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Outrigger’s Beautiful Properties in ThailandContinued from page 11

wishedeachothergoodluckandhappinessinthecomingyearbyexchanginggreetings,handwashing,facepaintingandsomefriendlyextrasplashesofwater. Atourfinaldinneronthebeach,welitcandlesinlargerice-paperlanternsandwatchedinwonderasthewarmair

insideliftedthelanternshighintothenightskyovertheocean.WhatawonderfulwaytoendamagicalvisittoourpropertiesinThailand. Many,manythankstoeveryoneinourThai‘ohana.Youturnedourvisitintoanunforgettableexperience!

“Lucky” thanks Dr. Kelley and Anne MarieDr. Kelley and Anne Marie with the Outrigger Laguna Phuket Team

Darren Shaw and Dr. Kelley have their hands washed by Khun Jim (HR Trainer) for good luck in the Thai New Year

Khun Oum (Personal Assistant) and Khun Tum (HR Officer, background) join Dr. Kelley in giving alms to monks during Thai New Year celebrations

Khun Nu (Activities Manager) and Khun Rig (Chief Engineer) help Dr. Kelley and Anne Marie prepare a Good Luck Lantern for flight

Outrigger Asia Pacific team: Front: Khun May, Khun Boom, Khun May, Mai Vu, Khun Zai, Khun Nok, Khun Rig, Khun Lek, Khun Nu,

and Khun Pat. Back: Damian, Bob, Darren, Albert, and Pieter

april 23, 2011 a message from richard r. kelley to...

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