december 1, 2012 a message from richard r. kelley to...

Saturday Briefing

December 1, 2012 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

Santa Claus is Coming to Waikīkī Beach!

Saturday, December 8 • 9 a.m.

Join us on the beach fronting the Outrigger® Waikiki on the Beach to welcome Santa with music and hula, as he paddles in on canoe.

Complimentary picture taking with Santa will follow in the lobby.

Mele Kalikimaka from the Outrigger Waikiki on the Beach!

Bob Hazard – Lodging Legend

By Dr. Richard Kelley

Recently Hotel Business magazine, with educational support from the School of Hospitality Leadership at Chicago’s DePaul University, asked a blue-ribbon panel to identify the “the hotel industry’s biggest game-changers of the last three decades.” After a great deal of deliberation, the panel settled on a dozen individuals who have had a tremendous impact on our industry. Those selected include some who are very well-known, including:

• J.W. Marriott, Jr. – Marriott International• Steve Bollenbach – Hilton Hotels Corporation• Barry Sternlicht – Starwood Hotels• Steve Wynn – Wynn Hotels & Casinos

One name on the list, Bob Hazard of Choice Hotels International, may not be so familiar, but I want to focus on him because of his close connection to Outrigger Enterprises Group.

Continued on page 8

Bob Hazard

®

Saturday Briefing

Saturday Briefing is publishedby and for employees of

Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley Supervising Editor: Pila Hanson Senior Editor: Kathy Foley Proofing Assistant: Char Luning Contributing Writers: Employees of OEG

Visit us online at:www.saturdaybriefing.outrigger.com

Submissions to Kathy Foleyat [email protected],

via interoffice mail to OEH/HR, or by phone at (808) 921-6957.

© 2012 Outrigger Hotels Hawaii An Equal Opportunity Employer

Saturday Briefing Annual Break The Saturday Briefing end-of-year recap will be published on December 15 (please do not submit any articles for this issue), and the Saturday Briefing staff will take a break for the following two weeks. The Saturday Briefing will resume with the January 5 issue. Any articles and photos submitted during the break will be published in the New Year. Mahalo!

Employment OpportunitiesIf you are interested in a position listed below and meet the qualifications, you may apply online. Please go to Outrigger.com, click on ABOUT OUTRIGGER, then EMPLOYMENT. We only accept online applications for the open-listed positions from internal candidates. If you have any questions, please call Chad Teramae at (808) 921-6989. Application deadline for the following positions is December 7, 2012.

Guest Services Representative (Full-Time)Must have at least one year customer service and cashiering experience, preferably in the hospitality industry. Must have basic computer skills and ability to type 30 wpm. Must also be a team player with excellent communication skills and ability to work any day and shift.

Housekeeper II (Full-Time)Previous experience in the use of heavy cleaning machinery and cleaning of public areas highly preferred. Must be able to lift at least 50 lbs, speak and write English and have basic mathematical skills. Must also be able to work any day and shift.

General Maintenance (Full-Time)Must have two years experience with interior and exterior maintenance, including demonstrated ability to install, repair, service, inspect and maintain FF&E facilities. Must also have experience with heating, cooling, plumbing, ventilation, water, electrical and mechanical systems and be flexible to work any day and shift.

Outrigger Napili Shores ResortHousekeeper (Full-Time)

Experience in cleaning and servicing guest rooms and/or public areas preferred. Must be able to work well with others, follow instructions and read and communicate in English. Must be able to work any day and shift.

The Kapalua VillasGuest Services Representative (On-Call)

Must have at least one year customer service and cashiering experience, preferably in the hospitality industry. Must have basic computer skills and ability to type 30 wpm. Must also be a team player with excellent communication skills and ability to work any day and shift.

Happy Birthday!December 12: Joyce J. Su, Consuelo P. Butay, Rebecca Chen, Guadalupe Acob Esposo, Ann Yoshie Harada-Goodell, Marlene K. Wong, Sidney B. Daez, Yupaporn Suiryong, Loata Vatuinaruku, Taione Mariwa and Sereima Korobiau.

December 13: Lorry M. Ijima Sato, Jennifer A. Ishii, Shao Bing Liang, Renato G. Garingo, Fernando J. Siliezar, Savenaca Senikau, Serupepeli Nawaqe, Ofelia Pedernal, Jayson Manlucu and Somnuek Mathsee.

December 14: Dayle S. Hoopai, Imelda Guillermo, Ruthann S. Yamanaka, Jennifer L. Yamada, Shao Huan Liu, Eddie G. Dolores, Jessie P. Jacinto, Coral N. Livingston, Rattana Saiting, Suhaidee Musor, Peni Luvu, Navneet Reddy and Gavan Conway.

December 15: Daryl Y. Yoshimura, Amador D. Manzano, Amanda M. C. Stephens, Ricardo Damo Jr., Qun Hao Huang, Russell G. Helton, Mahendra Singh, Tavenisa Taufa, Ratu Henry Kikau, Ilisapeci Rabonu, Jessaray Iglesias, Marites Kirkpatrick, Arsy Rikat and Somthavon Ninkhew.

December 16: Abraham R. DelaCruz Jr., Fu Hua Chen and Kittichai Borirak.

December 17: Shanly Wu, Laureano B. Sanchez, Sharon C. Y. Kim, Teresa Z. Shepherd, Lordel J. Kapika, Donald W. Chapman, Ok Soon Kim, Michelle H. Manantan, Vitalina Tinanivalu, Miriama Nai and Karli Rose.

December 18: Miwa N. Osgood, Sally S. I. Lu, Josivini Kedraika, Laisayani Domolailai, Tristan Soetje, Advent Escoto, Alvin Yturralde, Rose Wapol and Ced Angelique Bautista.

Saturday Briefing

LivingWell - South East Asia (SEA) Style This is the last of our executive LivingWell features, and we are pleased to feature Darren Edmonstone, Managing Director, Asia-Pacific, who shares a bit about himself and LivingWell in SEA.Mahalo, Darren, and to all our executives for being great sports!

When Ruthann sent out the note to all OE members back in March this year, asking each of us to submit a contributing article on the subject of “LivingWell” and what our preferred scheduled month for publication was, I immediately requested the last slot for the month of December thinking, “no worries, this will give me 8-9 months to ramp up my “LivingWell” habits, and I will be able to knock out an article in good conscience” – wrong! The article is now due for submission and as I am writing this, I am still trying to work out where the last 9 months have gone.

In general, I live a pretty hectic lifestyle, and the demands of expanding Outrigger’s footprint here in the Asia Pacific region has me traveling more times than not. This in itself is not conducive to a “LivingWell” lifestyle, as it mostly involves attending back-to-back meetings, cocktail functions, lunches, dinners, late-night entertaining, room service food, sleeping in unfamiliar beds, sitting around in airports, airline food and all the other curses involved with business travel. Now some may argue that all of this is manageable, and I agree it is, but only to the highly motivated. In fact, I regularly overpack my travel bag (so I am forced to check in luggage) to include my gym gear with all the great intentions of pounding out an hour a day on the hotel treadmill, only to return home from a business trip, unpack and still see my trainers and gear sitting in the bottom of the bag untouched and obviously feeling extremely unwanted. Life on the road two to three weeks of a month can certainly be tiresome, as I am sure others of you know.

When I do return “home” from a trip, usually on a Saturday night, I normally spend the Sunday or other down time I get floating around in the pool trying to recharge the batteries and get ready for the week to come. I have also been known to hit a round of golf once in a while and will also gravitate towards anything to do with water, e.g. scuba diving, snorkeling, fishing, etc. Like Hawai‘i, we have plenty of opportunities living here in Phuket to take advantage of the great outdoors, and I for one admit I don’t always take full advantage of it.

From a personal point of view I tend to subscribe to our illustrious CFO’s ethos of LivingWell, i.e. be happy in what you do and the rest should follow. However, I am pleased to say I consider my eating habits a little more advanced than a “5-year-old from the South”, as reported by Hans in his “LivingWell” article a few months ago. One of the great understatements of living here in South East Asia (SEA) is the abundance of varieties of fresh tropical fruits and vegetables, which cost pretty well nothing, and I am quite content to load up on these on a consistent basis. In general, Thai food tends to be fresh, flavorsome and healthy.

Having said this, I thought I would expand a little more on the specific road bumps concerning “LivingWell” here in the South East Asian region. The first and most popular is the bevy of diseases that thrive in the tropics and are associated with the ingestion of food and water. For anyone who has either come from a South East Asian country, or has traveled through the region extensively, I am sure you will know what I am talking about. These diseases can make life extremely uncomfortable and commonly include Giardia, seafood poisoning, bird flu, Hepatitis A and B, Typhoid fever and, the dreaded travelers’ diarrhea. Having picked up a bout of Giardia when I was living and working in Vietnam in the mid 90s, I know first-hand how uncomfortable and debilitating in can be. It took me approximately two years to get this disease out of my system well and truly, once I had left Vietnam.

Second on the list of things to watch out for while trying to “LiveWell” here in South East Asia is normally associated with the mosquito. Dengue Fever is very common here in Thailand and a number of us in the office have had our bouts of it. The more serious Malaria, Yellow Fever and Japanese Encephalitis are also quite common, but are more confined to the rural and remote areas.

Now, I am certainly not wanting to scare anyone off from traveling out to this part of the world as the chances of getting anything worse than a upset tummy are remote – you just have to follow the basic rules of drinking and washing food in bottled water, remember to use insect repellant when traveling outside the

Darren is always coming or going making LivingWell a challenge

Continued on page 4

Saturday Briefing

Employee Assistance of the Pacific

By Human Resources

Outrigger recognizes that personal problems can interfere with an employee’s work and peace of mind. From time to time, each of us can use some assistance coping with life’s challenges. An Employee Assistance Program (EAP) is a short-term counseling or resource service provided to you and your family members by Outrigger, which will assist in identifying issues that may be interfering with your job or personal life and help you to resolve them. As announced earlier this month, effective January 1, 2013, Outrigger’s EAP provider will change to Employee Assistance of the Pacific. Employees and their families/dependents are eligible for up to six (6) sessions of EAP services per year at no cost. Employees who may be in need of services are encouraged to contact the EAP directly; your visit and information is completely confidential. Employee Assistance of the Pacific can help you with:

• Marital/relationshipissues• Difficultieswithfriendsorco-workers• Depressionandanxiety• Concernsregardingchildrenandadolescents• Eldercareissues• Stressmanagement• Substanceabuse(alcoholandotherdrugs)• Financialorlegalreferrals• Personalgrowthanddevelopment• Caregiverconsultationservices• Otherpersonalconcerns

Employee Assistance of the Pacific’s caregiver consultation services for employees and their families are available through Ho‘okele Personal Health Planners. We know that the needs of families with an aging relative or someone withaseriousillnesscanbeverydifficultandchallenging.Youmayusetwo (2) sessions of your EAP services in exchange for one (1) hour of caregiver consultation. Employees are eligible for two caregiver consultation sessions per year. Ho‘okele Personal Health Planners provide the following services:

• Scheduling homecare providers • Going to doctor visits • Finding caregivers, doctors & specialists • Discharge planning• Communicating with doctors • Finding a long term care facility• Coordinating multiple caregivers • Understanding insurance coverage• Advocating in hospital or care facility• Researching treatment options

In Honolulu, counseling is available at Employee Assistance of the Pacific’sofficeat1221Kapi‘olaniBoulevard,Suite730.NeighborIsland,Windward and North Shore O‘ahu employees can meet with a counselor at various locations across the islands. Be on the lookout for more information about our new EAP provider from your manager and/or Human Resources and feel free to checkout their website at eapacific.com.

general populated regions and bring your common sense. So before anyone cancels their next visit, let’s put things in perspective. The Asia-Pacific region accounts for about 60% of global road deaths despite having only about 16% of the world’s vehicles, and according to the World Health Organisation, by far the most road deaths and injuries occur in countries such as Cambodia, Vietnam, Thailand and Malaysia - which brings me onto my third and final danger of anyone trying to “LiveWell” in SEA.

For those of us living here in Phuket and traveling around the region, we have seen too many times the unnecessary death and injuries associated with tourists in particular hiring local motor bikes and scooting around wearing nothing more than a pair of shorts. As you watch these bullet-proof travelers, you know most have never ridden motor bikes before and their chances of ending without incident are not great. This issue actually has more emphasis on just the Living part of “LivingWell”.

Again, I just wanted to highlight some of the direct challenges we all face here in the regional APAC Office in terms of “LivingWell”, and I am happy say, in general, we are all fairly fit and well.

On closing I am meant to share with you all a favorite recipe, so in true Australian-style here goes – Fire, Meat and Icy Cold Beer! Now that’s “Living Well”.

Continued from page 3

By the Numbers• The Centers for Disease Control and Prevention

(CDC) recommends that adults get 2 hours and 30 minutes of moderately intense exercise each week. It’s best to be active at least three days a week.

• Adults should also do strenghening exercise two days a week.

• Each hour of exercise increase life expectancy by two hours, the American Heart Association notes.

8 Great Exercise Benefits• Gives you energy• Improves heart health• Makes you stronger• Helps you to lose weight• Reduces diabetes risk• Promotes optimism• Primes your brain• Pays Off - The American Heart Association

estimates that active people save $500 a year in healthcare costs

credit: Living Right Bulletin

Saturday Briefing

Thanksgiving Means Celebrating Why We Do (What We Do)

By Marianne Thesken

Outrigger Kiahuna employees gathered just before Thanksgiving to share a meal together. It was a time to express gratitude for our jobs at Outrigger and for our Kiahuna ‘ohana. We realize we are fortunate to be able to celebrate why we do what we do. Each one of us makes a difference to the overall Outrigger experience shared by employees, guests and owners,

and we are thankful for the Ke ‘Ano Wa‘a values that guide us to do the right thing in, in the right way and with Aloha. The bounteous feast was a team effort with everyone bringing something delicious to share. The meal and camaraderie were the perfect way to celebrate Paddle 4 and begin the holiday season. We are thankful to be part of the Outrigger Kiahuna ‘ohana.

Left: Darren Alcos and Arsenio AlejandroRight: Benny Laguaton and Dianne Newman

Roz Ozaki, Correy Naumu and Delmer Albano

Embassy Suites® - Waikiki Beach Walk®

“My family and I just finished our first stay at the Embassy Suites in Waikiki and I wanted to write you with my personal thanks as the accommodation was far beyond our expectations. We had read favourable reviews prior to booking but the quality of the room and the level of service was simply outstanding. From our first interaction at the front desk to the daily exchanges with the housekeeping and restaurant personnel, we were amazed at the poise and friendliness of the staff. To be honest, I was a little concerned about how my two very rambunctious children would behave on this vacation, but between the hours spent in the child-friendly pool to dancing to the performers during the Manager’s Reception, they were too engaged (and eventually exhausted) to reek [sic] havoc. For my wife and I, the proximity to the beach and good restaurants was fantastic and the ability to put our kids to sleep in bedroom and stay up made our vacation truly relaxing. I will definitely add to your hotel’s long list of favourable reviews on Trip Advisor and look forward to our next stay at the Embassy Suites in Waikiki.”

Owen Gormley via email

Royal Sea Cliff Resort“Just a note to tell you how much we enjoyed our two weeks at Royal Sea Cliff. These weeks brought our total time at RSC to seven weeks. I must especially thank, Kelly [Lewi], Jenny [Jennings], Roselani [Rosie Wroten], and Thelma [Galigo] for their assistance beyond the call of simply, ‘good service.’ I have stayed in many hotels and resorts in my life, one usually comes back to those places where the staff expresses a sense of caring and understands that good hospitality is not simply a nice room and a smiling face at the front desk. My litmus test of a good staff is how they handle my concerns or issues. Your staff always, yes always, asks me how they can be helpful and then they set about trying to make it better....Usually this uniformity of service comes both from the staff and the supervisors who set the policy and tone. You are all to be congratulated. We look forward to a return sometime during the next year. I might add, I have put my money where my mouth is, so to speak. We have purchased a week of Royal Sea Cliff. We haven’t purchased timeshare weeks in over twenty years.”

Leon and Roberta Brauner via email

Saturday Briefing

Media Group Visits Outrigger® on the Lagoon – FijiBy Una Murray

Kelly Makiha, APN, NZ; Sarah Stuart, New Zealand Woman’s Weekly; Mark Barrat-Boyes Destinations Magazine; Shane Boocock, Let’s Travel Magazine; Patrick McElligott, On Board InterIslander; Donna Parkin, PR Consultant, Outrigger on the Lagoon – Fiji; John Clarke, NZ Travel Trade and Jason Zvatora, Resort Manager

Outrigger on the Lagoon – Fiji (FOR) public relations consultant Donna Parkin, brought a New Zealand media group to Fiji to cover the Coral Coast Sevens tournament that was held from the 15th to 17th November. As you may recall from last week’s Saturday Briefing, the FOR Rugby Team reached the quarter finals of the tournament. Not only was the media team impressed with the rugby play, they also expressed satisfaction with the accommodations and services provided, and most especially with Bebe Spa Sanctuary and our award-winning Ivi Restaurant.

Outrigger Laguna Phuket Resort and Villas in Top Shape!By Patcharee Chanantho (Khun Paew)

The 19th annual Laguna Phuket Triathlon was held on Sunday, 25 November 2012 and the Outrigger Laguna Phuket Resort and Villas was pleased to participate in many ways. Some of us joined a 6-km Fun Run led by General Manager Khun Chris Adams; a team relay was led by Activity Manager Khun Panumad Thepthong; and our Executive Chef Robert Czeschka competed in the individual Triathlon. We also hosted a volunteer water station with Activity Supervisor Khun Prapaorn Namkaew taking the lead. Congratulat ions to Khun Panumad Thepthong (Nu) (pictured left in photo below right) who came in second in the swim portion of the Team Relay involving a 1.8 km swim, 55 km bike and 12 km run.

Saturday Briefing

‘Tis the Season at the Outrigger Reef on the BeachBy Luana Maitland

Everyone at the Outrigger Reef on the Beach (ORF) was excited to kick off the holidays on Wednesday, November 28, beginning with Touched by an Angel Ornament Making. Employees and guests of the Outrigger Reef on the Beach, Waikiki Shores and Outrigger Luana Waikiki lovingly created 100 ornament angels to be given to the Kupuna at Central Union Church – Senior Day Care Center at a Christmas event hosted by Na Kupuna O Makua Alii Seniors Club from the Honolulu Parks & Recreation Program on December 3. Later in the day, the Kani Ka Pila Grille (KKPG) unveiled their Gingerbread Village created by Chef Guido Ulmann who said he couldn’t wait to display it in the restaurant for all to enjoy. Finally the evening festivities began with keiki from Halau Ka Hale I O Kahala who entertained everyone with Hawaiian and traditional Christmas mele and hula and also helped to light up our Christmas tree. “It was a fun filled and humbling day for me,” said Bill Comstock General Manager. “I couldn’t have planned a better way to kick off the holiday season than with my employees, guests and neighboring properties.” The evening concluded with festive holiday Hawaiian music at KKPG. More holiday events are scheduled, so come spend the holiday with us!

Holiday Events at ORF

December 17 • 10 a.m. Christmas Mele & Gingerbread House Contest December 18 & 19 • 8-10 a.m. Breakfast with Santa at the KKPG (Breakfast Buffet, Picture with Santa, Face Painting and Balloon Twisting, $25 Adult / $12.50 Child) December 24 • 10 a.m. Hawaiian Ornament Making December 25 • 10 a.m. Christmas Cookie Decorating

December Entertainment at Kani Ka Pila Grille: 6 – 9 p.m.

Sunday Hōkū Zuttermeister Monday Sean Na‘auao Tuesday Weldon Kekauoha Wednesday Cyril Pahinui Thursday Kawika Kahiapo & Mike Ka‘awa Friday Kaukahi Saturday Mānoa DNA

Schedule is subject to change. Please call 924-4993 to confirm artist for the night.

Angie Padua, Susana Macadangdang and Agnes Mamis Kristy Lum Bruce Tauanuu and Leigh Bulseco

Luana Maitland, Bill Comstock, Kumu Leimomi Maldanado and keiki

Jeff Au Hoy, Hale Haku and Peter “Boy” Moon entertain at KKPG

Chef Guido Ulmann and Nicole Kennedy





















Saturday Briefing

Bob Hazard – Lodging LegendContinued from page 1

To understand Bob’s impact, one has to recall that before the 1980s, most hospitality companies offered only one type of hotel product. All Holiday Inns looked pretty much alike. Hilton, Marriott, Sheraton and others each offered a single concept and carried the same brand standards from city to city. Our company operated a number of properties in Waikīkī, but they were all called “Outrigger” – Outrigger Waikiki, Outrigger East, Outrigger West, Outrigger Reef, Outrigger Reef Towers and so on. After Bob became president and CEO of Choice Hotels International in 1980, he, with the help of colleague Gerald W. Petitt, pioneered the concept of multiple-brand offerings by one company with the introduction of Comfort Inns in 1981. Quality Suites, Comfort Suites, Clarion Hotels and Resorts, Sleep Inns, EconoLodge, Rodeway Inns and others followed. Choice Hotels International grew from 339 hotels to more than 3,500 domestic and international properties during his tenure with the company, which ended in 1996. Commenting on that record in Hotel Business, Bob said, “It set off a brand segmentation revolution that led each of our competitors like Holiday Inn, Wyndham/Cendant, Starwood, Marriott, Hilton and nearly every other lodging chain to follow.” Bob has had other significant leadership roles in the hospitality industry. He served as CEO of Best Western International for seven years before joining Choice. He has also served as chairman of Creative Hotel Associates, a privately held developer, owner and operator of high-quality, mid-priced hotels in the continental United States.

I first met Bob in the 1980s at a meeting of the Presidents Academy, an annual gathering of the heads of hotel companies sponsored by the Educational Institute of the then-titled American Hotel & Motel Association (now the American Hotel & Lodging Association). We became good friends over the years and, when he became the Dean of the Presidents Academy, he asked me to serve on its board. Over the next seven years, largely thanks to Bob’s leadership, the quality of the meetings improved significantly. I asked Bob to serve as an advisor and, later, a director of Outrigger Enterprises, Inc., which he did for 12 years, from 1996 to 2007. During his term on Outrigger’s board, he was always asking important questions and suggesting innovative new ways to look at old issues. We greatly appreciate the interest, dedication and service he devoted to Outrigger. There is one more Bob Hazard story I would like to share. When we acquired the Outrigger Prince Kuhio hotel in 1982, the lobby came furnished with several huge double lounge chairs complete with a canopy that offered privacy to those who used them. It was in one of those lounge chairs that Bob Hazard proposed to his wife, Vicki. She accepted on the spot! Bob and Vicki Hazard now live in Montecito, California, just next door to Santa Barbara, but they are far from retired. Both are very active in community organizations, and Bob still finds time to share his insights with others by writing a column for the local newspaper, Montecito Journal. Congratulations, Bob, on your latest – and well-deserved – honor and title, “Lodging Legend”!

Lodging Legends

Steve Bollenbach Hilton Hotels Corporation

Jack DeBoer“father of

extended-stay hotels”

Laurence Geller Strategic Hotels and Resorts, Inc.

Bob Hazard “father of

hotel segmentation”

J.W. Marriott, Jr. Marriott International

John Portman Jr. innovative

hotel architect

Ian Schrager “father of

‘lifestyle’ hotels”

Isadore SharpFour Seasons

Hotels & Resorts

Henry Silverman “king of franchising”

Randy Smith Smith Travel Research

Barry Sternlicht Starwood Hotels

Steve Wynn Wynn Hotels

& Casinos

december 1, 2012 a message from richard r. kelley to...

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