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December 15, 2012 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

®

Aloha, Selina Chan!By Darren Edmonstone

I am pleased to join Human Resources in welcoming Selina Chan to the Outrigger® ‘ohana as Director of Sales & Marketing for the Outrigger Phuket Beach Resort, which opens March 15, 2013. Selina started with us on November 15 and reports directly to General Manager Christoph Berger. A Malaysian national, Selina joins the Outrigger Phuket Beach Resort management team with a 27-year history in hospitality marketing and sales in Asia and Australia. Prior to joining Outrigger, she was Group Director of Sales & Marketing for the 1,332-room Mangrove Tree Resort in Sanya, Hainan, China. Selina has extensive senior experience with YTL Resorts (Malaysia), Travelocity, Zuji, Asia Web Direct, Reliancetravel.com, various hotel companies and Air Vanuatu, where she was part of the start-up team. She has an in-depth knowledge of how search engines work and electronic customer relationship marketing (e-CRM) strategies. Selina is very focused on digital marketing and has strong relationships with tour operators, travel agencies and destination management companies. Her leadership skills and extensive all-around sales and marketing experience will help us establish Outrigger Phuket Beach Resort as our flagship property in Thailand. Selina speaks English, Malaysian, Mandarin, Cantonese and Hokkien, as well as some Spanish and German. In addition to her language skills, she brings strong industry expertise in inventory distribution, revenue management, e-CRM, loyalty programs, direct versus indirect online channel optimization, customer segmentation, feeder market maximization and Search Engine Optimization. She is adept at conceiving and implementing online marketing and social media strategies. On the personal front, Selina enjoys gourmet cooking, traveling, handicraft work and reading. She’s intent on joining local industry organizations to network and spread the exciting word about the Outrigger Phuket Beach Resort. We are pleased to have Selina on board and look forward to the resort’s successful opening in March.

Selina Chan

Continued on page 16

2012: What A Year!By Dr. Richard Kelley

As we approach the end of the year, I look back with a great deal of pride at everything we have accomplished in the past 12 months. Although our company is spread across the Pacific with operations separated by thousands of miles of blue water and hours of flight time, we have worked together as a remarkable team in Hawai‘i, Fiji, Guam, Australia, Indonesia and Thailand. We have served our customers warmly and efficiently, and in most areas earned a profit as well. Our Waikīkī-based ‘ohana can be proud of the extraordinary efforts they and so many others made to deliver a spectacular meeting for all those participating in the RIMPAC (Rim of the Pacific) exercise, which brought armed services personnel, ships and aircraft to Hawai‘i from 22 nations. It was the largest event in the 23-year history of the exercise, and it tested the skills of everyone in our company, particularly since the Outrigger Waikiki on the Beach was undergoing major renovations. We have also made significant investments in the future of our company.

• HereinWaikīkī,theOutriggerWaikikion the Beach renovations included guest room upgrades and a complete renewal of the pool and sundeck areas.

• InAustralia,ourflagnowfliesoverthe411-key Outrigger Surfers Paradise, in the heart of the Gold Coast, successfully upgrading and converting this beautiful property from the Holiday Inn® system.

• InThailand,the156-keyOutriggerPhi Phi Island Resort and Spa opened last month. It is a lovely 4.5-star resort with attractive villas and bungalows in a tropical setting.

• AlsoinThailand,DarrenEdmonstoneand his team have been working hard to coordinate the renovations at the beautiful 255-key Outrigger Phuket Beach Resort so that deluxe property will be ready to open in the first quarter of 2013.

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Happy Birthday!December26:FlocerfidaMateoPagdilao,EmilioC.MarlangJr., Samantha S. Duff, Claire T. Morikawa, Imelda P. Suguitan, Zhi Jean Young, Paramee Phonchapoa, Michael Jenkins, Jay Robinson, Ratih Puspajati and Douglas Reyes.

December27:KeithM.Christy,JohnClaudeBruner,KentK.Okano,StevenSacay,ToyceA.Hutton,DeanneC.Takara, Nenita Ribao and Cronica Ching.

December28:RichardR.Kelley,WilliamT.Comstock,AsinateTabua,KatarinaSaladrauandPeterRogolifoi.

December29:MilesM.Higa,EstelaCabagbag,RobertT.Berges,DanielK.Tagawa,RevelynD.Tugas,XuecongL.He,Makamae Lyn Iosua, Hui Yuan Liu, Rawat Junpong, Delmer Gubatan and Lylanie Imbat.

December30:MarthaM.Lancaster,AthenaA.Cajudoy,CatherineM.Strazzeri,KevinAucello,ShaneT.Blair,RosalinaC. Manzano, Alvin Ochoco Pinoliar, Sujittra Wonglakon, AmpaipunTungkol,NengahNatih,SemiKorovulavula,ShokoKakimotoandWayanSujana.

December31:MichaelP.Bagaoisan,NeilT.Murakami,BrentA.Kitsu,MarthaR.Delisa,ShannonMichelleNolder,RebeccaD. Vicente, Julia Palacay Tambio, Duy Q. Thai, Aliti G Neiliko, Natalie Overall, Wayan Gaduh and Antonio Palacios.

January1:ElizabethJ.Proell,ArseniaB.Bactat,BrigitteB.Sewdat, Evangeline E. Lintao, Florencia P. Nicolas, Espirita T. Sumibcay, Clarik Aquino, Sofia Roger, Michael Rudebeck, Pantanee Charoenrat, Seksan Warasin, Natawut Seein, SurapongLimanurak,PhuwanaiHnujamandPhetKrasang.

January2:CorreyK.Naumu,KyleS.Kawabata,ScottS.L.Johnson, Emmanuel T. Padigos, Hans S. Weger, Aurora S. Oraa,RodolaAfagaTangonan,RichardV.Fernando,KarenL. Fong, Sandy Y. S. Wong and Josephine Espiritu.

January3:AlbertL.Kahookaulana,MayaL.R.Pollock,DebraA.Kelly,AmanteV.CastroJr.,LornaS.Agtarap-Benigno, Beverly J. T. Fidel, Tania P. O. Morrill, Eparama Rakaria, Jessica Robinson, Parunyu Songkue, Chaiya Getvongsa,PatchaneeKampradamandAmpaiBureepukdee.

January4:JamesT.Ha,DerrickW.M.Terada,JaniceH.Yee, Leone Rasaku, Inoke Nasaroa, Damian Box, I Wayan Suartana, Phanida Sana and Tippawan Maschay.

January5:HungSheongLau,EceliniVunaki,MoseseUluiburotu and Surachai Suwanno.

January6:ArthurS.Corotan,RickM.Nomura,SuzanneMendoza, Merewairita Liku, Sereima Salaidramea, Madoka Phillips,KaneGanley,NatthaphaBoonbunchayaandSuntorn Monjun.

January7:ShannonM.Yadon,ThomasY.Seeton,IvanCelebrado, Paulina Rabo, Aseri Takala, Jesse Bactad, Alisa Sedthabunkul and Udomsak Samran.

January8:RobertD.Graybosch,SarahM.Bernabe,KatinaK.Puas,TeriR.Takahashi,YuYuZhan,EdgardoDesamparado, Desiree Olh Hee, Jack Johnson, Leonora Carmona, Marietta Escoto and Cecilia Ludovica.

January9:FengMeiLi,GeorgeK.Akimo,NormaA.Pablo,TeresaL.Morrison,RowenaA.Colling,KiyoKaneshiro,Libby Ann W. M. L. Young, Talica Goneva, Parmeshwari Dewan, Robert Ludwig and Sompong Nilwong.

January10:NicanorOcumen,EricJ.Bauer,MiaR.Kato,Siu-Lan L. Fong, Romeo B. Valdez, Tinay J. Acidera, Brendan R. Agustin, Roy G. Quiamno, Desiree C. M. Tyrrell, Anoop Singh, Heidy Barbera, Geoffrey Ioane, Daham Oh, Swarnim Shah, Santi Inprom, Saowalak Chiawchamnan and Varee Racharak.

January11:ElenaV.Narvaes,MaryConsueloDuldlaoNacario, Jeffrey A. Neimy, Reymando S. Cruz, Yu Ming Liang,JenniferL.Beverly,JohnD.Neeley,RandhirKumar,KaralainiBuli,ManoaRaboiliku,AmbashniNadan,ResninaAnik, Leanne Schutz and Anongwadee Intanon.

January12:NeilY.Kondo,ColleenM.Tanioka,EstrellitaBaratti, Taciana P. Gagala, Paulette Faye Spencer, Eva B. Bumagat, Emely C. Tacbian, Josephine Vulakoro, Ayeshal Ram, Fernando Cajigan, Paula Hermes-Smith and Jessica Shield.

January13:JimmyZ.M.Zhang,MilagrosC.Javier,LuciaMoralCabalo,JieliLiang,MelissaK.Gonzalez,SusanaVuniyayawa,AjeetKumar,VanTienNguyen,JenniferSuryadi and Poonperm Rungrojsri.

January14:ErnestoI.Agdeppa,WilbertKI.EguchiII,RitcheR. Albano, Fe N. Lagua, Hyacinth I. Millingtonm Rhonda R. Zarychta, Anasimeci Gavidi, Erwine Michael, Jaime Cubilla, Graeme Lewis, Sheldon Smith and Wanna Thong-Ead.

January15:ErlindaM.Barredo,RayKMCheng,PamelaN.Andrade,KennethShimabuku,ChangKeunCho,SherylM.Yee,AlenaNamoce,MikkoAsuncion,NongluxKasritong,Parsit Jangthawee and Wisut Samerpol.

Saturday Briefing Annual BreakBy the Saturday Briefing Staff

This is the last issue of Saturday Briefing for 2012. The next issue will be published Saturday, January 5, 2013. If you submitted articles and photos for this issue, and they do not appear here, they will be published in the New Year. Mahalo for all your submissions throughout the year and Happy Holidays from us to you!

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January 2012At a Glance ...• Wecongratulated JohnWigstenonhispromotion toGeneralManagerat the

Outrigger®GuamResort.

• WebidalohatoChongSukImandSongWenLiuwhoretiredafter27and23

yearsofservice,respectively.

• TheOutriggerontheLagoon-Fiji’sMen’sandMixedTeamsdefendedtheir

titlesfortheseventhyearinarowattheInter-HotelVolleyballTournament.

• TheOutriggerLagunaPhuketResortandVillaswelcomedFood&Beverage

ManagerKhun Jorn to their teamwhobrought them together for some fun

teambuilding.

• TheOutriggerontheLagoon-FijidonatedfurnituretotheLolomaHouse,a

sanctuaryforsinglemothers.Santaalsobroughtsmilestothechildren.The

propertyalsousheredintheNewYearwithcloseto400guestswhojoined

themanagementandstaffincountingdownto2012!

• Holidayfestivitieswerehighlightedfromourpropertiesnearandfar.

• Ritsuko Tsunashima-Kukonu was recognized as The O‘ahu Concierge’s

ConciergeoftheYearattheir12thannualMahaloParty!

• The Hawai‘i Arts Alliance honored Jean Rolles with the prestigious Alfred

PreisHonor forher lifetimecommitmentandsupport fortheartsandarts

educationinHawai‘i.

• TheITbondwasstrengthenedthroughaNarcissus-growingteambuildingexercise.

• TheOutriggerLagunaPhuketcongratulatedHostof theYearKhunWirayutSangkaew(Pom)andrunnerupMatoheyChetae(Ma)fortheirserviceexcellence.

• Our‘ohana“DownUnder”celebratedemployeeswhoexemplifytheMateshipValues:FrancesHale,ThiagoMagalhaesandSimonGordon.

• TheHolidayInn®WaikikiBeachcomberResortcelebratedPaddle4,“WhyWeDoWhatWeDo”withaholidayornamentcontest.

• IvyKwokwasfeaturedonthecoverandinsideofthenationalpublicationoftheInternationalExecutiveHousekeepersAssociation,Executive Housekeeping Today.

• ChanonJitaree(KhunBall)receivedacertificatefor“MostCreativePizza”attheAsianHospitalityandTravelShow.

• OutriggerofficiallyopenedOutriggerSurfersParadise,aformerHolidayInn®.

• TheOutriggerontheLagoon-FijirecognizedVioletRasoki,RanjeetSingh,Vineet

Singh,JeseLewainikeli,MasudAlandWilliamWorkattheirJanuaryGetTogether.

• Hawai‘istarswererecognizedattheHawaiiLodging&TourismAssociation’sNā Po‘ePa‘ahanaAwards:TerenceBuckley,StaceyCameron,DarwinDelosSantos,FrederickFord,DianaPai,ReySoriano,YoshimiSunada,MarkTurina,ZhiYiChen,AsuncionDomingo,YanLingHuang,CristianaMamuad,ElmanPagaduan,VictorMacabio,SherylTsugawa,RobertUchidaandHudsonLee.

• EdHornerretiredfromOutriggerKiahunaPlantationafter16yearsofservice.

Dr. Kelley Highlighted ...• That“theTimesTheyAreA-Changing,”andweallwillneedtofocusondoingthe

bestwecanintheenvironmentwefaceandbepreparedtoadaptasnecessary.

• Memoriesofhismom,EstelleL.Kelley.Hercharacter,strength,leadershipanddeterminationarerememberedtodayinourcomputerreservationssystem,STELLEX,andintheEstelleLouiseScholarshipProgramthatcontinuestohelpmanyyoungmenandwomenatKapi‘olaniCommunityCollegewhoaredevelopingtheirskillsinTravel&Tourism.

• “HowItAllBegan,”asOutriggercelebrated65yearsofhospitality.

• HowpleasedandexcitedhewasthatPresidentBarackObamaannouncedanumberofnewfederalpoliciesandinitiativesdesignedtoboostinternationaltraveltotheUnitedStates.

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February 2012At a Glance ...• WebidAlohatoNaneeOhwhoretiredafter28yearsofservice.

• WecelebratedEmployeesofthe4thQuarter2011:BasilNavori,ClintonOgata,

DebraChan,EricChau,HuiLunWeng,IllKimSon,JasminTanicala,JhonPelayo,

KristenJarra,LizzieWebber,LucyAdler,MaliaEspinda,MichelleHarms,Raymond

Sparber,RhondaZaryctha,RoyShimabuku,XordaLaurinandnominees.

• TheOutriggerontheLagoon-FijicelebratedAustralia’sRepublicDay.

• ChairmanofFijiIslandTourismHotelAssociationandOutriggerontheLagoon-Fiji

GeneralManagerPeterHopgoodjoinedwithindustryandcommunityleadersto

celebratethePacificGreenFactoryandEcologicalParkopening.

• TheChineseNewYearwascelebratedthroughoutourHawai‘ipropertiesand

onGuamwithtraditionalliondances,martialartsdemonstrationsandsymbolic

foods.KungHeeFatChoy!

• Outriggeraddedanewcorporatesponsorship toour long listofcommunity

activitieswithoursupportoftheHawai‘iHighSchoolAthleticAssociation.

• WewelcomedKhunApichart,OutriggerLagunaPhuketResortandVillasGeneral

Manager;CristaAguano,CondominiumandVacationOwnershipController;HRIS

AdministratorNeilKondoandSeniorTaxAccountantJessicaThomas.

• WebidAlohatoMagieGaoiran(24years),NinaAndres(28years)andSusie

Coloma(9years)andcelebratedtheirretirements.

• Forty-onecouplesrenewedtheirweddingvowsattheOutriggerReefontheBeach.

• The“CalltheCoach”radiobroadcastwithUniversityofHawai‘iHeadFootball

CoachNormChowwasbroadcastfromKaniKaPilaGrille.

• TheOutriggerLagunaPhuketjoinedwithcommunityleadersininstitutingalong-

termtrainingassociationforstudentstolearn,growanddevelop.

• AnexcitingpressconferencewasheldatWaikikiBeachWalk®announcing

the18thannualHonoluluFestival,ahighlycelebratedfestivalandpremier

culturalevent.

• OutriggerHotelsandResorts’MarketingandSports/GroupSalesteamstackled

OutriggersponsoredUHBaseball’sopeningnightandtheHawai‘iHighSchool

AthleticAssociationBoys’SoccerStateChampionshipsinoneday!

• Drs.ChuckandJennyKelleythankedtheOutriggerGuamResortforawonderful

vacationexperience.

• TheOutriggerGuamResortinvitedcouplestofallinlovealloveragainwiththeir

Valentine’sDayVowRenewalCeremony.

• OutriggerTwinTownsResortemployeesMichelleHallandLucyAdlerwere

presentednationallyaccreditedqualifications.

• TheOutriggerontheLagoon-FijiinvitedRoseAitkenstosharetheSeven Habits

of Highly Effective Peoplefortwodaysofmentalrejuvenation.

Dr. Kelley Highlighted ...• Outrigger’sever-evolvinglogo.

• Executive Housekeeping Today’scoverfeaturingourownIvyKwok.

• TheGumpBuildinginWaikīkīwhichopenedin1928andisanexampleof

thearchitectureofHawai‘i’spre-WarTerritorialperiodandthevisionofthe

brothersGump.

• ThepassingofMyrtleChunLee,atravelindustryveteranandhighlightedthe

legacyofothernotablewomen leaders inHawai‘i’sTravel Industry:Bernice

Loui,EstelleKelley,GraceBuscherandAnnalieTatibouet.

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March 2012At a Glance ...• LoanMontgomery-Freitaswaspromoted toAssistantResortManagerat the

WyndhamVacationResortsRoyalGardenatWaikiki.

• TheOutriggerontheLagoon-FijicongratulatedshiningstarsRupeniVeivoki,

RandhirKumar,VarinavaBose,MonikaSeverio,VikashniLogan,RatuHenryKikau

andApakukuRaivokaattheirFebruaryGetTogether.

• OutriggerLittleHastingsStreetChefMichaelJenkinshadastarringroleatthe

annualGingerFlower&FoodFestival.

• OutriggerHotelsandResortswonthe2011MarketMetrixHospitalityIndexhaving

rankedhighestincustomersatisfactionamongUpscaleHotels.

• OutriggerEnterprisesGroupandWaikikiBeachWalk®sponsoredthe18thAnnual

HonoluluFestivalentertainmentstagewithnon-stopculturalperformances.

• OutriggerontheLagoon-Fijihelpedtolaunch“NoPlastic-That’sFantastic,”

GoGreencampaign.

• DanWacksman sharedanswers to frequently asked Interactive Commerce

questionsastheyaretaskedwithdesigning,developingandmaintainingour

website(s),torunningonlinemarketingcampaigns,emailmarketing,promotions,

socialmedia,overallonlinestrategyandmuchmore.

• JaniceNghelpedtheOutriggerSurfersParadisestafftransitiontotheOutriggerWay.

• TheOutriggerLagunaPhuketResortandVillasjoinedthecommunityinthe18th

SeaTurtleReleaseraisingawarenessoftheplightofendangeredseaturtles.

• TheOutriggerontheLagoon-Fijiheldafive-dayworkshopformanagersand

supervisorsonhowtobecomeeffectivetrainers.

• LonoPadillaearnedhisCertifiedHospitalitySupervisordesignationandShawn

UsamiobtainedhisCertifiedRevenueManagementExecutivedesignation.

• Outriggerhonoredandrecognized139employeeswhowerenominatedand/or

receivedawardsforexcellenceinleadershipthroughourPo‘okelaExcellencein

Leadershipawardprocess.

• EmbassySuites®-WaikikiBeachWalk®washonoredwithaprizeforexecuting

thebestsalespromotionwithinthebrandfor2011.

• KaniKaPilaGrille’srestaurantteamwasinthespotlightatKHON2’sWakeUp2Day.

• TheOutriggerGuamResortcelebratedChamorroMonthwithanartexhibitand

culturalactivities.

• The Outrigger Guam Resort received the Diamond Award and Customer

SatisfactionAwardfor2011fromRakutenTravel.

• TheOutriggerontheLagoon-Fijiannouncedtherenewedsponsorshipofthe

NadrogaRugbyUnionFootballClub.

• TheKaua‘iChapteroftheHawai‘iHotel&LodgingAssociationhonoredindustry

starsCaesarDuarte,MaryJaneLontoc,MarioRuiz,FernandoConstantino,Sherry

Oyamot,JlynEspinosa,GordonYoshihara,WilcarArandaand“Femme”Ganir.

Dr. Kelley Highlighted ...• ThemanymoviesandTVshowsmadeinandaboutHawai‘ithathavecontributed

toabrighteningpictureforHawai‘i’seconomy.

• AspecialhospitalityexperienceweprovideinthelobbiesofourtwoWaikīkī beachfronthotels-introducingourgueststoHawaiianpetroglyphs.

• Therainandresultingfloodingthatreminduswecanneverbecomplacent.Ourfocushadtoshiftfromprovidingthebestinhospitalitytoconcernforthesafetyofall.Itwasdonewithexcellence,speedandefficiency.

• CharleneGoo’scareerwithOutriggerandhowsheissodeservingofthe2011Chairman’sAward.

• MoreRoyKelleystoriesaswecelebratedthe65thAnniversaryofthefounding

ofOutriggerEnterprisesGroup.

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April 2012At a Glance ...• OutriggerHotelsandResorts“boughtatiger”attheHonoluluZoo.

• DonnaLeongsharedhowshe“LivesWell”byplayingsoccer,walkingwithherhusband,havingWalk-N-Talkmeetings,attendingCoreclass,eatinghealthyanddrinkinglotsofwaterandtakingtimeto“decompress.”

• OutriggerSurfersParadiseannounceditsEmployeeoftheQuarterJuliaShort.

• OutriggerontheLagoon-FijicelebrateditsMarchemployeestandouts:LaveniaTawake,RavineshSharma,MoreenManjita,AsmeenAbdulandLukeVasake.

• OutriggerwelcomedYumikoIwaseasSalesManager-JapanatourSalesOfficeinJapan.

• TheOutriggerWaikikiontheBeachrenovationbeganMarch5.

• OutriggercelebratedEasterbycreatinganddeliveringEasterbasketstoJointBasePearlHarbor-HickammilitaryfamiliesandwithEastereggcontestsandactivitiesattheOutriggerReefontheBeach,OutriggerKiahunaPlantationResort,OutriggerWaikikiontheBeachandOutriggerSurfersParadise.

• Wecelebratedour‘ohanawhoreached30yearsofserviceormorewithOutrigger:MercyMariano,ElnaBudiao,PurezaBaptista,ZhiJeanYoung,JoselynValenzuela,TerezaGapuzan,ClaritaEsmeralda,DaisyLaiWingTong,ElviraLacarMaluyo,FloritaRavago,FranPatoskieandJunLingLu.

• Dr.ChuckKelleypresentedtheAllenR. Johnson/RoyC.KelleyArchitecturalResearchTravelScholarshipawardtofourUHSchoolofArchitecturestudents.

• WyndhamatWaikikiBeachWalkcelebratedPaddle2inconjunctionwiththeirnewlobbyunveiling.

• TheOutriggerLagunaPhuketResortandVillasperformedareligiousceremonytocelebratetheThaiNewYearandbringgoodluckandprosperity.

• OutriggercelebratedEmployeesof theFirstQuarter2012:AlohalaniAlapai,LizAspili,KingDooAu,JosephBendeich,JanelleChong,JenniferFrias,KendraInoue,DebKelly,MarlynLocquiao,AmyLee,EdgarMelchor,MaryJeanPalafox,MichaelPerkins,FlorantaRavago,JuliaShort,LauraStanford,ShaoFeiWeng,GuiHaoWuandallnominees.

• OutriggerJDEdwardsEnterpriseOne9.1wasrolledout,layinganewfoundation.

• Po‘okelaandKe ‘AnoWa‘aawardswereacceptedbyTheOutriggerSurfersParadiseTransitionTeam,LisaTzanetopoulos,KhunPongsakThongwarothai,KhunMonrudeeSrijan,TepolaNatadra,TheBebeSpaandKiniSarai.

• DonnaLeongspoketoaUHPublicRelationsclass,andstudentandPRInternLehuaLashsharedherexperienceworkinginourPRdepartment.

• WyndhamatWaikikiBeachWalkcelebratedEarthDaywithaspecialtreeblessingandplantingceremonyatWaikikiElementarySchool.

Dr. Kelley Highlighted ...• ImprovementsmadetoWaikīkīBeachtoremaincompetitiveinthisglobalmarket.

Wemustcontinuetoinvestandreinvestinourdestination.

• EffortsinWaikīkītolivegreenandinparticular,ouradheringtoanewHawai‘ilawtodesignateatleasttwoparkingspacesforElectricVehicles(EVs)inourparkingfacilities.

• Hissister,JeanRolles,whohasbeenonOutrigger’spayrollfor30yearsbutreallystartedwiththecompanywhenshewasjust11yearsold.JeansharedherstorywithDr.Kelleywhoaddedhiscongratulationsforallshehasachievedinalifefilledwithfascinating“newturns.”

• Outrigger’s giant step forward with the major technology system upgrade,recollectingearlyventuresintotheworldofmoderntechnologyandhow“We’veComeALongWay,Baby!”

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May 2012At a Glance ...• WaikikiSPAM®Jamcelebrated10years!

• RuthannYamanakaandDr.ChucksharedthetimelessfableofTheAntandtheGrasshopperemphasizingthatdiligentsavingtodaywillmakefutureretirementyearsmorecomfortable.

• Dr.Chucksharedthatwhenyoufeelgood,lifeisjustawholeloteasierandmorefunandthat’swhat“LivingWell”isallabout.

• SherryOyamotandThomasApiladobecameCertifiedHospitalitySupervisors,adesignationearnedfromtheAmericanHotel&LodgingAssociation’sEducationInstitute.

• ANZACDay,anationaldayofremembranceinAustraliaandNewZealand,wasrecognizedbyourOutriggerontheLagoon-Fijivuvale(family).

• TheOutriggerontheLagoon-FijivuvalehonoredApriloutstandingemployees:AshwinChand,JosevataBoseiwaqa,SaloteBali,MereThaggardandAnoopSingh.

• TheOutriggerKiahunaPlantationResorttookhomesilverintheKaua‘iUnitedWayOlympicChallenge.

• TheOutriggerReefontheBeachcelebratedMayDay.

• FilmingoftheTravelChannel’sSand MasterstookplaceattheOutriggerontheLagoon-Fijiwithnearly80millionviewerswatchingthebroadcast.

• TheOutriggerGuamResortfamiliacelebrateditsAnnualHostAppreciationParty,themed“PromNight.”

• Acelebrationwasheldtocommemoratetheachievementofcompleting10weeksofEnglishasaSecondLanguageclassesforOutriggerReefontheBeachgrads.

• TwelveexceptionalKapi‘olaniCommunityCollegeHospitality&TourismstudentsreceivedEstelleL.KelleyScholarships.

• Khun Manasit Phupongpitpat and Khun Natthapha Boonbunchaya wererecognizedfortheirexemplaryworkbytheOutriggerLagunaPhuket.

• BobBerges,NeilMurakamiandCarolHanna receivedawardsat the2012WyndhamVacationResortsHospitalityConference.

• WaikīkīhadaWet&WildweekendwithWaikikiBeachWalk®PawsinthePlaza,HoloHoloattheOutriggerWaikikiontheBeachandtheQuiksilverWatermanCollectionWaikīkīPaddleFestival.

• OutriggerwelcomedHansWegertothe‘ohanaasChiefFinancialOfficer.

• KaipoHoandMarshaKapuvisitedAustralia tohelpenforce theconnectionbetween theAussie cultureatOutriggerSurfersPardiseand theOutriggercultureandhospitality.Aspecialculturalceremonytookplace,asdidadayofcommunityservice.

• OutriggerkickedofftheBuildandConfigurationPhaseoftheJDEReplacementProject.

• Outriggerwasoutinforceatthe34thAnnualVisitorIndustryCharityWalk,andDr.Chuckhighlightedthatthefundraisingrecordsetisawonderfulstatementofhowmuchourvisitorindustrycaresabouthelpingourcommunity.

• Outrigger joined the communityand gave back to our militaryat MilitaryAppreciationDayattheHonoluluZoo.

Dr. Kelley Highlighted ...• HisrecentattendanceataseminarandpresentationbySalman“Sal”Kahnwhois

creatingnewconceptsandtechnologythatcanbebroughttoclassroomsalmostanywhereintheworld.Heiscausingeveryone,includingOutriggerEnterprisesGroup,tore-examinehowwetransmitandacquiretheknowledgeandskillsthataresovitalintoday’sfast-movingglobaleconomy.

• Thatingoodtimes,it’snotimetorelaxandremindedustokeepupourtraditionofAlohaandHo‘okipa.Thenwe’lldowellnomatterwhatisontelevision,whatthevalueoftheU.S.dollarisorwhatishappeninginMexico.

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June 2012At a Glance ...• MattSproat,KaleHannahsandDavidKamakahiofWaipuna,whoperformatKani

KaPilaGrille,wonbigattheNāHōkūHanohanoAwards.

• Dr.ChuckKelleyhighlightedourmanypropertieshonoredwiththeTripAdvisor2012CertificateofExcellence,honoringhospitalityexcellence.

• TheOutriggerLagunaPhuketResortandVillasjoinedwiththecommunityinmangroveplanting,agreencommunityinitiative.

• TheOutriggerLagunaPhuketResortandVillasheldaone-dayteambuildingoutingwithafocusontheircorevalue-MITTRAPAB.

• AlanWhitesharedthatit’smostimportantto“Maketimeforyourselfeveryday.”

• TheHolidayInn®WaikikiBeachcomberResortmadeMemorialDayatPunchbowlNationalMemorialCemeteryofthePacifica“local”tradition.

• Aonce-in-a-lifetimeopportunitywasathandasVenuscrossedthefaceoftheSun.

• NatalieCacereswaspromotedtoSalesManagerat theHoliday Inn®WaikikiBeachcomberResort.

• OutriggerUniversitygraduateditsfirstGrowingLeadersProgramclass.

• AnnaKoattainedherCertifiedFrontDeskManagerdesignation.

• The Outrigger Laguna Phuket Resort and Villas congratulated PongpisitThongruang(KhunSit),HostoftheMonthforMay.

• TheOutriggerontheLagoon-FijihonoredYashniGounder,AtecaRokoloma,JosephTuwe,HariLalandBellaSaraiattheirMayGetTogether.

• OutriggerEnterprises’newJDEdwardsEnterpriseOne9.1platformnameandlogowasshared-Kaukahi,signifyingonemission,onesystem.

• AmandaGaudionwaspromoted toDirectorofSalesandMarketing forourAustraliaproperties.

• TheOutriggerGuamResortplaced2ndintheRecreationalDivisionoftheGuamHotel&RestaurantAssociation’schampionshipgame.

• Aspry92-yearoldTonyDelPianostillgreetsguestsintheOutriggerWaikikilobby.

• TheOutriggerLagunaPhuketResortandVillasparticipatedin“RunParadise,”toraisefundstosupportamobilelibraryandlearningcentreforlocalchildren.

• TheHolidayInn®WaikikiBeachcomberResort‘ohanasewedaquilt,asymbolofteamworkandcollaboration.

• RetirementsofChaYolYi,JeanPuiChanLee,MaryStitesandPatriciaMcGregorwerecelebrated.

• TheOutriggerHotelsandResortsRainbowClassicreturned.Outriggerhasbeenatitlesponsorsince1995.

• OutriggerWaikikiontheBeachelevatorsweremodernized.

• OutriggerHospitalitySpecialistsweretreatedtotheOutriggerWayontheValleyIsle.

• TheOutriggerGuamResortreceivedtheHafaAdaiSpiritawardattheGuamVisitorsBureauandGuamHotelandRestaurantAssociation2012GoldenLatteAwards,recognizingthosewhohavemadesignificantcontributionstothetourismindustry.

Dr. Kelley Highlighted ...• HistriptoEnglandandwhatit’sliketobeonthecustomer’ssideoftheFront

Deskandtomakethemostof“GoldenMinutes.”

• HisconversationwithThomasAkinwhoservedintheMekongDeltaandwhoenjoyedagreatbut far toobriefR&Rwith the futureMrs.LanaAkinat theOutriggerWaikiki.HesharedmemoriesofthetimeandofhowOutriggerworkedandcontinuestoworktirelesslytofind“justonemoreroom”forthosewhoserveourcountry.

• Thatthisyear’sRIMPACsetrecordsinseveralwaysandtheimpactonHawai‘iwassignificantandwidespread.

• IndependenceDay2012andencouragedustothinkaboutthosewhogaveusfreedomanddowhateverisnecessarytohelpus“LetFreedomRing.”

Saturday BriefingPage 9

July 2012At a Glance ...• WebidAlohatoBenedictaPascuaandPilaritaCalumpitwhoretiredafter36and

28yearsofservice,respectively.

• OutriggerWay6PaddlesProcess

- TheHolidayInn®WaikikiBeachcomberResortcelebratedtheirSweetEndings

PaddleJourneyandIHG’sCelebrateServiceWeekwithaCupcakeWar.

- FlavorsoftheReefhighlightedsharing“WhoWeAre”and“WhereWeComeFrom.

- Outrigger’sAlaka‘icarwashfundraiserfortheVisitorIndustryCharityWalkwas

ahugesuccess.

• RuthannYamanakashared thatoneof thebiggestbenefits she reaps from

“LivingWell”istheabilitytokeepmovingindependentlyandpain-free,maximizing

qualityoflifeforaslongaspossible.

• TheOutriggerLagunaPhuketResortandVillasjoinedwiththecommunityinthe

CherngTalayAgriculturalFair,themedSufficientEconomy.

• TheOutriggerLagunaPhuketResortandVillasheldaTraintheTrainerprogram.

• Kaua‘imanagerscompletedAccounting101-Part2training.

• So’oTanahighlightedtheOHANAWaikikiMalia’ssummerinternKazuyaKobata.

• OutriggerLittleHastingsStreetResortandSpaNoosahostedaroundtabletobuild

tourismbusinessresiliencetoclimatechange.

• OutriggerwelcomedMarcLandgraftooverseemanagementandoperationsforthe

OutriggerPhiPhiIslandResortandSpa.

• Outriggercelebratedemployeeswhoreached30yearsofserviceormorewith

Outrigger:StanleyDaguay,CliftonKau,GaudenaDominsilandOfeliaValdez.

• TheOutriggerontheLagoon-FijicelebratedJuneemployeesofthemonth:Sireli

Tuitogalevu,AyeshalRam,JackJohnson,ShaneelNaiduandIlisapeciNaitui.

• Dr.andMrs.RichardKelley’sdaughterAnneMarieandherhusbandMattBrown

enjoyedpartoftheirhoneymoonattheOutriggerontheLagoon-Fiji.

• ThousandsdescendedonWaikīkī Beach for the July4thRegatta fronting the

OutriggerWaikikiontheBeach.

• ChrisAdamswasnamedGeneralManageroftheOutriggerLagunaPhuket.

• OutriggerKiahunaPlantationResortmanagementcleanedupMaluhiaTreetunnel.

• OutriggerannounceditwillacquireLagunaBeachResortinThailand.Thetransaction

istocloseinJanuary2013.

• Employeesofthe2ndQuarterof2011werehonored:AmbroseParangan,Ann-Marie

Holt,EricaSelinger,EvelynDellosa,HansSakurai,HongNguyen,KimoKahele,

JasonSmith,JonJarnigan,KelvinSato,MillyChatupanich,NoelGamiao,Pepito

Pagtulingan,PetersonMalayanJr.,RenatoLuna,ReviniaCabbab,RomeoValdez,

SalvadorAntonioandStanleyTruemanandnomineescongratulated.

Dr. Kelley Highlighted ...• MildredCourtney’sreceiptoftheAmericanPatriotAwardforhermorethanthree

decadeslongsupportofournation’ssoldiers,sailors,Marinesandairmenand

-womenstationedinHawai‘iorjustpassingthrough.

• Howairpassengersareusuallyconfinedtoatinybitof“livingspace”thatleaves

them“saddlesore.”Wemustbemindfulofwhatourguestsenduretogethere

andhopefullythatknowledgeandunderstandingwillleadtosolutionsandbetter

daysaheadforeveryone.

• That theexclusion of foreign airline competition from routes between the

continentalU.S.andHawai‘iisafactorinthedeclineinthequalityofservice

providedbyU.S.carriersondomesticroutes.

• ThetheatermassacreinAurora,Colorado,thattouched,butthankfullyspared

Outrigger’sColorado‘ohana.

Saturday BriefingPage 10

August 2012At a Glance ...• ReneeTakaiwaspromotedtoDirector,PurchasingFF&EandDebbieAkautoSenior

ProjectManagerinthePropertyServicesdepartment.

• KevinLanningjoinedtheKeauhouBeachResortasExecutiveSousChef.

• Outrigger’sPRagencyBennetGroupStrategicCommunicationsexecutedprogramsonbehalfofOutriggerthatwonPublicRelationsSocietyofAmerica-HawaiiChapter(PRSAHawai‘i)recognition.

• BarryWallacesharedhisenjoymentofwalkingandbikingto“LiveWell”andtheimportanceofconstantlybalancinghisdietbecauseofType1diabetes.

• TheOutriggerGuamResortreceivedanAppreciationPlaquefromtheU.S.CoastGuardandGuamRunningClubfortheirsponsorshipoftheSeatoSearelay.

• Our‘ohana“DownUnder”heldaMultiCulturalDaytocelebratethecountriesandculturesfromwhichtheyhail.

• TheOHANAWaikikiMaliacelebrated“WhoWeAre”withanactivitythathadthemwritingaboutafamilymemberwhoinfluencedthemthemost.

• TheOutriggerLagunaPhuketcelebratedBuddhistLentFestival.

• TheOutriggerontheLagoon-Fijicelebratedtheirstarsofthemonth:AmeleTupou,SenijieliVibose,ApisaiBavadra,ClareSteeleandAliferetiKurisalu.

• KarenWarthmanjoinedtheKeauhouBeachResortasSales&CateringManager.

• Dr.Chuckhighlightedoursummerinternsandtheimportanceofpromotingandofferingeducationalopportunitiestothenextgeneration.

• FrontOfficeManagerLynneScanlanwasappointeddirectorontheCulturalBoardattheNoosaBiospherewhoseaimistoliveintheenvironmentinasustainableway.

• OutriggerontheLagoon-Fijisponsoredthe2012CoralCoastSevens.

• Outrigger recognizedKyleMakanuiwhowasawardedaCertifiedHospitalitySupervisor designation from the American Hotel & Lodging Association’sEducationalInstitute.

• CarolynMurrenjoinedOutriggerasAdvertisingManagerandKathyHansberrywaspromotedtoPublicRelationsandPromotionsManager.

• LindaJaneKelleytalkedaboutthehistoryoftheHawaiianBillfishTournament,oneofthefirstcompetitionstoputtheAlohaStateontheglobalsportsmap.

• OutriggerLagunaPhuketResortandVillascelebratedKhunAnanKlasuekasHostoftheMonthforJuly.

• TheOutriggerontheLagoon-FijiMastersvolleyballteamwontheNadiInternationalAirportStakeholdersVolleyballtournamentMastersdivision.

• TheOutriggerontheLagoon-FijithankeditsemployeeswithaFunDay.

• OutriggerkickedofftheCRP(ConferenceRoomPilot)PhaseofourKaukahiproject.

• LeahMatterswaspromotedtoGeneralManageroftheOutriggerTwinTownsResort.

• Outrigger’sannualAlohaUnitedWaycampaignkickedoff.

• Outrigger partnered with the American Cancer Society for Breast CancerAwarenessmonth.

• TheOutriggerontheLagoon-FijipartneredwiththeFijiChefsAssociationandheldtheAndhracollegeChefsChallenge.

Dr. Kelley Highlighted ...• HowsmallourworldreallyishavingbrushedshoulderswithSallyRide,thefirst

AmericanwomantoflyinspaceandOlympicswimmerMissyFranklin.Allthepeoplethatanyofusmeetareinterconnectedrathercloselywitheveryoneelseonearthandthegapisnarrowingeveryday.

• Hisroadtripcoveringover2,500milesthatbroughthimincontactwithsomeofthemanyfacetsoftheTravelandTourismindustryandremindedhimonceagainofthegreatimpactithasonournation’seconomy.

• ThefactthatavibrantTravel&Tourismindustrycandomuchtoleadustomorepeacefulandprosperoustimes.“Makereservations,notwar!”

Saturday BriefingPage 11

September 2012At a Glance ...• ThousandsconvergedonWaikīkīBeachforthe11thanniversaryofDuke’sOceanFest.

• MarkTurinajoinedtheBestWestern®ThePlazaHotelandOHANA®HonoluluAirportHotelasSalesandCateringManager.

• TheOutriggerontheLagoon-FijicongratulatedoutstandingemployeesforthemonthofAugust:RupeniVaivoki,SidarathAnand,SharonMurthi,RatuLukeNakulanikoroandAnoopNaidu.

• ElizabethCambravisitedThailandlearningandsharingwiththeteamsthere.

• TheOutriggerontheLagoon-FijiNadrogaRugbyTeamwonthe2012DigicelCup.

• KaniKaPilaGrilleheldit’stalentsearchatthe“MadeinHawai‘iFestival.”

• DavidCareysharedthathiseffortsto“LiveWell”thisyearhavebeenchallengingwithrecentanklesurgery,businessentertainingandhiswifeKathy’swonderfulcooking.However,hesetagoal,learnedwherehiscalorieswerecomingfrom,discovered“TheWheatBelly”andgaveupglutenwithspectacularresults.

• TheOutriggerMauiEldoradocelebratedyearsofservicehonorees:MariaAlmogela,NidaGajonera,CoraSanguezaandRayVelasco.

• CharlesNaurajoinedtheOutrigger‘ohanaasSalesManagerfortheJapanmarket.

• HighSchoolreminiscingbyCompanyServicesaswecelebrated“WhoWeAre”and“WhereWeComeFrom.’

• ChristophBergerheadsuptheOutriggerPhuketBeachResort.

• TheOutriggerontheLagoon-FijispentadaypaintingKulukuluPublicSchoollibraryandwashroom.

• TheOutriggerLagunaPhuketparticipatedinChemgtalayTourismSportsDay.

• ShawnUsamiwaspromotedtoDirectorofRevenueManagementfortheOutriggerWaikikiontheBeach.

• TheOutriggerGuamResorthostedGuamVisitorsBureau’s25thGuamMicronesiaIslandFairPressConferenceandco-sponsoredthe1stAnnualChocolateFestival.

• BarryWallacehighlightedourhousekeepersandsaidthathehasgreatfunsharingtimeandlunchtogetherwiththembecausetheysimplyarethebest!

• SusanKoehlerwasselectedasoneofthreestatewidefinalistsinthehospitalitycategoryforherinspiredworkandtangiblesalessuccessbytheSales&MarketingExecutivesInternational(SMEI).

• AmyHoneyreceivedherCertifiedFrontDeskManagerdesignation fromtheAmericanHotel&LodgingAssociation’sEducationInstitute.

• Outrigger’sWellnessFairwasahugesuccesswithover400employeesattending.

• TheOutriggerontheLagoon-FijiBebeSpacoordinatedaStaffMedicalandBloodDriveastheircommunityproject.

Dr. Kelley Highlighted ...• LaborDayandaskedustotakeamomenttothinkaboutwhateachofuscando

tohelpreducethesizeandscopeofgovernment,increasejobopportunityandgetthiscountrybackonthepaththathasmadeitthegreatestnationonearthfor236years!

• AndasksustorememberthosewholosttheirlivesatPearlHarbor,theWorldTradeCenter,thePentagonandafieldnearShanksville,Pennsylvania,andtothinkaboutourfuture.Areweheadedintherightdirection?Don’tcutspendingonnationaldefense.Itwillmakeourcountrymorevulnerableandcreatefurtherjoblossesandourstatewillbehitharderthanmost.

• OurOlympic-classhousekeepersandhowinhisbook,theywingoldmedalseverydayoftheyear.

• Lessonshelearnedfromkaratethatprovidedreal-lifeexamplesofseveralmajorbenefitsofinternationalTravel&Tourism.

• TonyDelPiano’slongandamazingcareerwithOutrigger.

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October 2012At a Glance ...• VirginiaAsakawareceivedtheBestoftheBestawardasExecutiveHousekeeperof

theYearfortheHolidayInn®ResortsbrandintheAmericas.

• OutriggerWay6PaddlesProcess

• TheOHANAWaikikiMaliacelebrated“WhereWeComeFrom”withemployees sharingtheirfavoritericedish.

• OutriggerKiahunaPlantationheldaMiniOlympicstocelebrate“WhatWeDo.”

• OutriggerteamedupwithFOXSportsRadioNetworktoprovidelistenersoftheLooseCannonswithsixchancestowinaWaikīkīWeekendattheOutriggerWaikiki.Winnersenjoyedafabulousweekendoffun,goodandcanoesurfing.

• OutriggerontheLagoon-Fijicelebratedtheiremployeesofthemonth:JobeKuridroyaNagata,ShavindraPrasad,JaneTuraga,IniaVidoviandGulshanKumar.

• TheOutriggerGuamResorthelddepartmentheadmeetingschairedbyadifferentmanagereachmonthprovidingmanagersopportunityfordevelopment.

• Employeeswith30ormoreyearsofservicewererecognized:ThelmaFernandez,ElvieAmor,EstrellitaBaratti,EstrelitaSagadraca,HyukNamKwonandVillamorTolentino.

• CFOHansWegersharedthathe“LivesWell”bydoingthingsthatmakehimhappy.

• TheOutriggerWaikikihostedactorGarySiniseandhisLt.DanBandwhoperformedataconcertandpartyaspartoftheweeklong2012MedalofHonorConvention.

• TheOutriggerReefontheBeachandKaniKaPilaGrillehostedthelaunchofthesecondeditionofKaMeleHawai‘iaMeKaPo‘eMele/HawaiianMusic&Musicians,AnEncyclopeicHistory,aprojectbegunbythelateDr.GeorgeKanaheleandcompletedbyauthorJohnBerger.

• LindaJaneKelleywroteonthebenefitstheIronmanTriathlonbringstoourstate.Itsimpacttoourlocaleconomyissignificantandtheworldwidemarketingexposureispriceless.

• OutriggerHospitalitySpecialistsexperiencedthenewlyrenovatedOutriggerWaikikiontheBeach.

• TheOutriggerontheLagoon-FijisteppeditupatBilibili2012.

• TheANZSigatokaDistrictHospitalCharityGolftournamentraisedmoniesforthebuildingandrenovationofthehospital’smaternityWard.OutriggerontheLagoon-FijiGeneralManagerPeterHopgoodischairoftheassociationthatorganizedtheevent.

• TherenovatedOutriggerWaikikiontheBeachwasshowcasedtoPacificBusinessConnectionmembercompaniesandJapanesetouroperators.

• TheOutriggerGuamResorthostedtheInternationalWomen’sClub,welcomedmediafromGuamVisitorsBureau’sGlobalMedia,welcomedpersonnelfromtheU.S.militaryatthe14thAnnualSalutetotheU.S.ArmedForcesandsupportedthe11thAnnualStridesfortheCure2K/5KRunthroughsponsorshipandhostparticipation.

• SherilynFarriswaspromotedtoVicePresidentofKFDevelopmentandShariFujitawapromotedtoVicePresidentofAccounting.

• OutriggerreceivedanawardforourconsumeradvertisingcampaignandanawardforourintegratedtraveltrademarketingcampaignattheTravel WeeklyMagellanAwards.

• TheOutriggerLagunaPhuketResortandVillasconductedMITTRAPABtraining.

• ThemanagementteamofOutriggerLittleHastingsStreetResortandSpapaddledintothesemi-finalsoftheNoosaOutriggerCanoeClubCorporateChallenge2012.

• OutriggerontheLagoon-Fiji’svolleyballteamsmadeittothesemi-finalsintheFijiHotelWorkersVolleyballtournament.

• OutriggerUniversitygraduatedthesixthManagementFundamentalsclass.

Dr. Kelley Highlighted ...• TheU.S.DepartmentofHomelandSecurity’sannouncementthatTaiwanresidents

willsoonbeabletotraveltotheU.S.withoutavisaforbusinessorpleasureandcanstayupto90days!ThatmeansmorevisitorsandmoreHawai‘ijobs!

• Theurgencyforallour‘ohanatobeawareofthedangersoftheinfluenzavirusandtakestepstoprotectthemselvesandtheirfamilies.

• HeandDr.ChuckKelley’sprivilegetospeaktostudentsattheDanielsCollegeofBusinessattheUniversityofDenver,futureleadersofourindustry.

Saturday BriefingPage 13

November 2012At a Glance ...• TheOutriggerPhiPhiIslandResortandSpaofficiallyopened.

• OutriggercelebratedEmployeesof the3rdQuarter2012:RhiannaBoyle,DeeChappell,EstherClayton,TacianaGagala,JonathanGelacio,NoemiGungab,SiliaHausia,LorryIjima-Sato,CassellKanahele,KimoKanahele,ShunChi(Lily)Lee,NeliaNavarro,SaryootNichols,PeterNonales,RodneySchade,GregShimabuku,ShunTuanZheng,RupeniVeivoki,LaiHungWong,JonelleTaira-Kakutaniandallournominees.

• OutriggerWay6PaddlesProcess

- TheOHANAWaikikiWestcelebrated“WhatWeDo”bycreatingastoryboardabouthowHalloweenbeganandhowitiscelebratedtoday.

- TheOHANAWaikikiMaliacelebrated“WhatWeDo”byshowcasingartistictalentsinpumpkinpainting.

- TheOutriggerWaikikiheldtheiremployeepumpkin-carvingcontest.

- CompanyServicescelebrated“WhatWeDo”and“WhyWeDoWhatWeDo”withaMysteryTheateractivity.

- TheOutriggerWaikikiontheBeachcelebrated“WhatWeDo”withheart-fillednotestooneanotherabouthoweachdisplayedHo‘okipa.

• TheOutriggerReefontheBeachcelebratedHalloweenwithemployeepumpkincarving/decorating,HawaiianSpookyTalesandcostume.

• OutriggerhostedAustralia’sJaranAboriginalandTorresStraitIslanderDanceCompany.

• WaikikiBeachWalk®heldits3rdAnnualPumpkinFestival.

• TheOutriggerKiahunaPlantationcelebratedHalloweenwithbakedgoods,freshfruitsandvegetablesandpumpkincarving.

• WebidalohatoZhiMingXuwhoretiredafter21yearsofservice.

• OutriggerannounceditwillmanageHokulaniWaikikibyHiltonGrandVacationsClub®.

• OutriggerontheLagoon-Fijihonoreditsemployeesofthemonth:ApolosiTora,KrishneelGovind,JenniferYipandShaneelNaidu.

• MelKaneshigesaidthatthere’snomagicbulletto“LivingWell;”itjusttakescommonsenseandgrindingitouteveryday.

• TheOutriggerLagunaPhuketResortandVillashelditsannualHostPartytothanktheirhostsfortheirhardworkovertheyear.

• ExecutiveChefGuidoUlmannjoinedKaniKaPilaGrille.

• ChefPriyaDarshani,assistedbyhercommischefNavneetReddywonFijiChefoftheYear2012.

• OurnewEmployeeAssistancePlan(EAP),EmployeeAssistanceofthePacific,wasannounced.

• TheMelbourneCupwascelebratedattheOutriggerontheLagoon-Fiji.

• DanWacksmansharedupdatesfromDenverandEmployeesoftheQuarterJayJarnigan,EstherClaytonwererecognized,aswerenomineesDebhallandTomSeetonandMarionBeverlyfor15yearsofservicewithOutrigger.

• ThemanagementstaffoftheOutriggerReefontheBeachhelpedtorestorethevoyagingcanoeHawai‘iloa,oneplankatatime.

• TheOutriggerontheLagoon-FijiRugbySevensTeamreachedthequarterfinals.

• JerryDolaksaidtobeonthelookoutforCyberMondaydealsandscams.

• Outrigger‘ohanasharedwhattheyarethankfulfor.

Dr. Kelley Highlighted ...• HishopethateveryeligiblememberoftheOutrigger ‘ohanawillvoteinthis

importantelection.Votingisaprivilegeandresponsibility!

• Ourreceiptofthe2012OutstandingCorporationAwardpresentedattheannualNationalPhilanthropyDayluncheonoftheAlohaChapteroftheAssociationofFundraisingProfessionals.

• MelindaBush’ssixwordsspokentothehospitalitymanagementstudentsattheUniversityofDenver’sDanielsCollegeofBusinessthatsumsupherstrategyforsuccess:“Don’tjustsitthere...sellsomething!”

• TheThanksgiving tradition, itsevolutionandhowonour65thThanksgivingcelebration,andeveryyear,thereisreasontobethankful.

Saturday BriefingPage 14

December 2012At a Glance ...• DarrenEdmonstonesharedhowhestrivesto“LiveWell”whenhe’sontheroad

andathomeinSouthEastAsia.

• TheOutriggerKiahunaPlantationResortsharedthatThanksgivingmeanscelebrating“WhyWeDo(WhatWeDo).”

• TheOutriggerLagunaPhuketResortandVillasparticipatedinthe19thannualLagunaPhuketTriathlonactivities.

• TheOutriggerReefontheBeachcelebratedtheseasonwithangelornamentmakingandgifting,afestivegingerbreadvillage,songanddance.

• JimHeathermadehismovetoPhuketasResortManagerfortheOutriggerPhuketBeachResort.

• OutriggersponsoredtheXTERRATrailRunWorldChampionshipswithamovingcomponentbeingtheparticipationofTeamX-T.R.E.M.E.,anorganizationwithanongoingmissiontoHonor,EmpowerandMotivatewoundedservicemembersoftheIraqandAfghanistancampaigns.

• KathyCareyreceivedthe2012CharlieUshijimaAwardfromtheUniversityofHawai‘iAthleticsDepartmentforgivingofhertimetohelpfurthertheUniversity’sathleticsprograms.

• OutriggerGuamResortcelebrateditsYearsofServicerecipients:EdnaMalbog,PlacidoSaico,ChonaGuanlao,MichelIbay,PitnesEnita,SherylTutanes,FloridaSonis,IofinaIsack,LeonidaLanada,LeonilaEvangelista,RomeoNuque,RosalindaSoriano,TeresitaHoeck,VirgilioSantos,JoyAdvincula,MichiruSato,CronicaChing,GemmaNuque,TheodoreKaai,WilliamDavis,ChristinaPanaguiton,EdwinAlisasis,JarrodRebanal,FelyParawan,UbaldoAgaran,AngelicaLoughlin,JohnManulutacandRyanSerrano.

• Festivephotosweresharedfromourpropertiesacrosstheglobeaswecelebratedtheseason.

• SelinaChaniswelcomedasDirectorofSales&MarketingfortheOutriggerPhuketBeachResort.

Dr. Kelley Highlighted ...• BobHazard-LodgingLegend

• Thedramaticjumpinrunnersforthe40thHonoluluMarathonandhoweverbodyinHawai‘iisawinnerwhentheHonoluluMarathonracesintotown.

Christmas Greetings from the Australian

Corporate Office

Seated: Jayne Budai, Holly Norbal and Priscila Sebastiao

Standing Middle row: Bronwyn Marshall, Tracey Dumble, Nicky Chapman, Shelley Flynn, Leah Rogers and Steve Rowe

Standing Back row: Sophie Secombe, Grant James, Tiara Campbell, Amanda Gaudion and Gavan Conway

Saturday BriefingPage 15

Hallelujah! It’s the Holidays!Holiday happenings continue around the globe. Enjoy!

Marion Beverly sporting her Argyll sweater; she’s from Argyll Scotland!

Dr. Kelley, Ryan Drummond holding his daughter Bailey (16 months) and partner Matt

Jill Lottie with her sons and daughter, Jaizec (14) holding Kaia (1), Izaiah (16 ) and Dr. Kelley

Dr. Kelley with Hyacinth Millington and her daughter Tai (15)

Dr. Kelley, Janelle Ellis and her daughter Tanija (11) Tom and Cheri Seeton with Dr. Kelley

Saturday BriefingPage 16

2012: What A Year!Continued from page 1

What’s in store for The Year of the Snake?You can make a difference by

“staying informed and remaining active in the political process...”

• Work has continued on new properties at Vin Hoi Bay on the south central coast of Vietnam and Clearwater Bay on the southern coast of Hainan Island, China. Both are scheduled to open in 2015.

Yes, together we are a powerful team! As we look forward to 2013 and beyond, it promises to be a busy, challenging time. Economists predict that, IF the world economy does not stumble badly or crash, we can expect another year of growth in the number of visitors, hotel/condo occupancy, room rates and Revenue Per Available Room (RevPAR). That will be good for all the members of our ‘ohana. But please note my emphasis on IF, because there are many things that can go wrong in the coming months. I hate to write about them during the holiday season, but these are issues that need close attention. I continue to worry about the health of the international financial system. Particularly in the United States and Europe, governments at every level have been spending money and making promises for future spending far in excess of available resources. Pick up almost any newspaper to get a feel for the severity of the situation. Consider the huge and rapidly rising U.S. national debt. A good yardstick/meter stick for evaluating a nation’s debt is to compare it to that nation’s gross domestic product (GDP), the total value of all the goods and services it produces in a year.

• Inthe20thcentury,totalU.S.debtwastypicallylessthan 50 percent of GDP.

• By2001,withthecontinuingrapidgrowthofgovernment social programs (often called “entitlements”), U.S.debtjumpedto56percentofGDP.

• In2008,whenPresidentObamatookoffice,itstoodat 70 percent of GDP.

• Today,attheendof2012,U.S.debtisabout$16.4trillion, nearly 100 percent of our GDP, and rising at morethan$1trillionayear,anunsustainablepace!

Interestonthedebtisveryexpensive($227.1billionin2011) and takes more of the budget than many entire federal departments, including Agriculture, Labor, Veterans Affairs, Transportation, Education and Homeland Security! That’s only part of the story. As reported in USA Today, the U.S.alsohas“anadditional$60to$160trillionofunfundedobligations and promises that are not yet recorded as ‘debt.’” These obligations include promises the federal government has made to future recipients of Social Security, Medicare, federal employee retirement benefits, military retirement and disability obligations. These are real costs for which future taxpayers – our children – will be responsible, but they are not yet “on the books.”

The current debate in Washington, D.C., is whether to solve the debt problem by increasing taxes or decreasing government spending, particularly spending on entitlements. President Obama wants to increase taxes on “the rich” so they pay “their fair share.” But he gives no definition of “fair share.” According to the Heritage Foundation, using figures from the Internal Revenue Service, the top 10 percent of America’s earners pay 71 percent of federal income taxes, although they earn just 43 percent of the nation’s income. Many would say that is already more than a “fair share.” On top of that, Obamacare imposes a barrage of tax hikes,whichwilltotalmorethan$500billionover10years! That will inevitably slow the U.S. economy, which is currently growing at a feeble 2.4 percent. A slow economy translates to fewer jobs and lower incomes. Taxing “the rich” is the equivalent of singling out the most productive and innovative slice of our population and penalizing it for being successful. Should people like the

late Steve Jobs of Apple Computer be punished? He, like so many other entrepreneurs, created unbelievable employment opportunities and wealth for thousands.

Punitive taxation has consequences. The special “millionaire’s tax” that California recently enacted is already adding incentives for that state’s high-earning residents to locate elsewhere. In France, which has also recently raised taxes on the rich, wealthy people are moving to neighboring Belgium, where taxes are lower. According to the Daily Mail –http://tinyurl.com/bzlqn8z – in one Belgian town bordering France, one third of the population is French! By contrast, China, with a 2012 GDP growth of over 8.2 percent, is roaring ahead and will soon overtake the U.S. as the world’s largest economy. That country’s national debt is only 43 percent of its GDP. China is the biggest creditor oftheU.S.,owningover21percentofthe$5trillionofU.S.national debt that is held by foreign countries. The Daily Mail Reporter (Dec. 8, 2012) notes that America is also losing the “millionaire race” to China. Both Beijing and Shanghai now have more multimillionaires than greater Los Angeles, a place traditionally known for fancy shops on Rodeo Drive and wealthy Hollywood personalities with huge estates in Beverly Hills. All of this, and more, will impact our business in 2013. I urge you all to stay informed about these important international and local issues, and remain active in the political process, even though 2013 is not an election year. Let’s keep our politicians’ feet to the fire and get America rolling forward again during the Chinese Zodiac Year of the Snake!