The leading resource and authority for customer care and engagement

socap.org

Expand Your Knowledgeand Build Relationships

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For more than 40 years, SOCAP International (Society of Consumers Affairs Professionals in Business) has helped vice presidents, directors, managers and supervisors of customer care and consumer affairs departments succeed.

We provide our members—more than 2,000 professionals working for top Fortune/Forbes 1000 companies—with the tools and knowledge they need to find business solutions, increase customer engagement and take their teams to the next level of performance.

Members view SOCAP as an investment in their continued professional development. From access to the latest knowledge resources and tools to networking with a diverse group of industry professionals, being part of the SOCAP community will help you grow.

Get InvolvedMaximize your membership ROI by getting involved:

• Join a committee• Write an article for CRM Magazine• Submit a presentation proposal

• Get active with a local chapter

SOCAP International is my vital authority and advisor on how business and the consumer are changing, offering the practical steps I need to take for our service operation to stay on top of these waves of change. SOCAP further provides venues that enable me to network with other Consumer Affairs leaders to address elevating the consumer experience with our brands.” — Chip Horner, COLGATE PALMOLIVE COMPANY

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The Connections You’ll MakeWhen you join SOCAP, you’re joining more than an association. You’re joining a community of professionals who are just as passionate about customer care as you. And, SOCAP provides you with a range of opportunities to meet each other and build longstanding relationships.

LOCAL CHAPTERS—With networking and educational programs of their own, SOCAP’s 16 local chapters provide you with additional opportunities to make valuable connections with peers, share knowledge and discover new opportunities in your profession.

INDUSTRY COMMUNITIES—SOCAP’s vertical communities allow you to connect with other leaders in your industry.

• Automotive• Consumer Packaged Goods• Healthcare• Hospitality, Travel & Tourism • Retail and Direct Sales

EXECUTIVE COMMUNITY—This community is open to senior-level customer care leaders and provides its members with:

• A dedicated online discussion board to share ideas and best practices

• Access to the Executive Summit, an exclusive educational and networking event for senior leaders.

• Access to the Global Executive Networking Group (GENG) which discusses best practices around global governance and responsibility.

CANADA COMMUNITY—Like our local communities, this community provides educational resources and programming with a special emphasis on distinctly Canadian consumer practices.

GLOBAL AFFILIATES—SOCAP’s Global Affiliates in Australia, Europe, Japan and South Africa provide additional networking and educational opportunities for our members serving an international consumer base.

MySOCAP—This online networking platform connects you with thousands of professionals from around the world. You’ll benefit from timely discussions, an interactive member directory and a member-matching tool.

SOCAP is a collaborative community that shares one common goal: elevating the customer care experience. In order to modernize the function at L’Oreal and evolve as quickly as our customers, it is extremely valuable to be able to connect with industry peers to exchange key learnings and share best practices.”— Céline Dumais, Vice President,

Consumer Command Center, L’ORÉAL

Join SOCAP Today at socap.org

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Innovative Tools that You’ll Access

SOCAP is the pulse of the customer care and engagement profession. We invest in the latest innovations, programming and resources to ensure our members have access to the best information possible.

CUSTOMER ENGAGEMENT FRAMEWORK—SOCAP’s newest benefit for members, the Customer Engagement Framework Online Assessment Tool, is revolutionizing the way companies assess, benchmark and optimize their operations.

This valuable tool evaluates your operations and provides insights into four key engagement categories (people, process, technology and strategy)—providing you with benchmark data and a roadmap for improvements.

Join SOCAP Today at socap.org

…the [SOCAP] Framework is a very exciting tool because it takes a hard look at your strategy, at your people, at your processes and your technology, and gives you that objective view of how you’re tracking in four areas. It’s a wonderful product to be able to take to your colleagues and your leaders. It clearly calls out specific steps, advice…and suggestions about how you can provide the best possible experience for your customers.” — Cheryl Duwve, Vice President, Customer Support,

ROCHE DIAGNOSTICS

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You’ll Learn So Much

SOCAP is the leading resource for professional development and education within the customer care and engagement profession. With a full array of offerings, you and your team can stay on top of the latest technology, trends and developments in the industry.

CONFERENCES AND WORKSHOP—Customer care professionals from around the world gather at SOCAP’s events to learn, share and be inspired. From breakthrough keynote presenters to innovators and solution providers, each event delivers invaluable networking, knowledge and best practices.

ONLINE COURSES—SOCAP offers an assortment of online courses that allow you to learn from the convenience of your own computer and on a schedule that works best for you.

WEBINARS—SOCAP webinars are free to corporate members and cover timely and relevant topics for customer care professionals.

LEARNING PORTAL—Members can conveniently access online courses, educational webinars and conference session recordings through SOCAP’s Learning Portal.

From the start of my career in Consumer Affairs, nearly a quarter century ago, SOCAP has been a primary source for knowledge, research, benchmarking and inspiration. The organization and its membership deliver a world class environment of continuous and flexible learning through strategic programs, products and initiatives.” — Sheila Sullivan,

Director Global Consumer Affairs, COTY INC.

Join SOCAP Today at socap.org

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The Resources You’ll Access

As a SOCAP member, you’ll gain access to a vast portal of information that will help you expand your ability to deliver all aspects of customer care.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

MAGAZINEThis is your go-to resource for

industry news, trends, best practices, profiles and more.

Whether you are a single-branded domestic company or a large multi-branded global organization, you have the opportunity to work together to help advance the customer care profession. That’s the power of SOCAP.” — Sandy Jewell,

Director, Consumer Services, JARDEN CONSUMER SOLUTIONS

Join SOCAP Today at socap.org

WHITE PAPERSSOCAP and its partners

regularly develop case studies, benchmark reports and general

research on key topics and trends facing the customer care and

engagement profession.

JOB BOARDUse this tool to find your

next job in customer care or hire a new member for

your team.

VENDOR DIRECTORYThis directory will help you

find vendors and/or solution providers to meet your

business needs.

LEARNING PORTALMembers can conveniently access

online courses, educational webinars and conference

session recordings.

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Join SOCAP Today!

Just as you’re there for your customers, SOCAP will be here for you—to enhance your member experience and help ensure your business success.

Corporate MembershipEach membership level includes discounted resources, events and training, access to members-only discussion forums, a member directory, and a free subscription to CRM Magazine.

• Platinum (unlimited memberships for your team) $2,995• Gold (up to 10 individuals in your company) $1,995• Silver (up to 5 individuals in your company) $1,495

Individual membership plans are also available for $425. Contact SOCAP for more information.

socap.org

Business Partner MembershipThis membership package benefits Business Partners who provide leading-edge products, services and support to those involved in customer care. It includes:

• Membership benefits for up to 10 individuals from your company• Free webinar registrations• A complimentary Executive Community membership for one senior-

level leader• Visibility through SOCAP promotional vehicles• A featured profile in SOCAP’S searchable Vendor Directory

$2,195

Please Contact SOCAP International for Membership Opportunities

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SOCAP International625 North Washington Street, Suite 304Alexandria, Virginia 22314 USA

Our Members

SOCAP members include leading Fortune 1000 companies and solution providers for the customer care and engagement profession. Here’s a sampling of our members:

TELEPHONE: +1 (703) 519-3700FAX: +1 (703) 549-4886EMAIL: socap@socap.org

We’d love you to join our community of members.

Join SOCAP today at socap.org