Effective Communincation Skills with Derek Hendrikz

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Effective Communication Skills by Derek Hendrikz covers tone of voice, body language, words, sender, message, receiver, feedback, noise, emotion, content, whole messages and active listening. www.derekhendrikz.com


  • 1.derek hendrikz effective communication

2. Copyright 2014 Derek Hendrikz Consulting www.derekhendrikz.com 3. www.derekhendrikz.com Three Reasons to Communicate 1 3 2 4. To change something relevance-based communication www.derekhendrikz.com 5. To maintain something process-based communication www.derekhendrikz.com 6. To establish or maintain a relationship growth-based communication www.derekhendrikz.com 7. Body Language, 50% Tone of Voice , 40% Words 10% Construct of Communication Body Language Tone of Voice Words www.derekhendrikz.com 8. The Communication Process: Sender Receiver Message Feedback NOISE www.derekhendrikz.com 9. Sender: Initiates the communication process by encoding a message and selecting a channel to transmit the message to the receiver. Encode is to put a message into words or images. Message: Is the information that the sender wants to transmit. Receiver: Is the person who receives the message that was transmitted. Feedback: Here the communication process starts all over, when the receiver gives feedback on the message that was given. www.derekhendrikz.com 10. barriers to effective communication www.derekhendrikz.com 11. Language (semantics, accent, jargon, etc.) www.derekhendrikz.com 12. Physical (hearing, external noise, etc.) www.derekhendrikz.com 13. Cultural (ethnicity, values, beliefs, etc.) www.derekhendrikz.com 14. Non-verbal (mannerisms, interest, etc.) www.derekhendrikz.com 15. Influence others to believe! Have something to say (and believe in it) Figure out how to organize your words Figure out how to SAY the words Practice, practice , practice Deliver with WoW www.derekhendrikz.com Communication is Key!!! 16. Why is Communication Important? It is the primary way of getting anything done It is the essence of team work Most of management problems arise because of lack of effective communication Misunderstanding is the primary source of all conflict It is the number one skill for all successful people www.derekhendrikz.com 17. Whole Messages Effective communication entails whole messages. These messages are highly effective when dealing with difficult issues. A whole message involves expressing how you think and feel. www.derekhendrikz.com 18. emotion content Whole message www.derekhendrikz.com 19. Whole Message Mechanics www.derekhendrikz.com 20. Describe what happened: e.g. 'The other day when Mike came over you didn't stop and talk to him.' www.derekhendrikz.com observation 21. Your beliefs, opinions or interpretation of what happened: e.g. 'I thought it looked rude - as though you don't like him.' www.derekhendrikz.com thoughts 22. How you feel about the situation: e.g. 'I felt embarrassed and uncomfortable.' www.derekhendrikz.com feelings 23. What you would like to happen in the situation: e.g. 'Next time he comes over, I'd like you to say 'hi' and to make an effort to talk to him.' www.derekhendrikz.com wants 24. Active Listening PHYSICAL Posture Gestures Expressions Eye Contact Responses VOCAL Responses Paraphrasing Clarification www.derekhendrikz.com 25. Indicate the willingness to listen by saying Would you like to talk about it? or Tell me whats on your mind You remain quit so that the other person can talk. Without interrupting, you encourage and let the other person know you are listening by saying Mm-hmm, Really, OK, etc. or by maintaining eye contact and nodding. You could occasionally tell the other person in your own words your impression of what he/she just said. More Active Listening www.derekhendrikz.com 26. www.derekhendrikz.com Remember 27. Breathing www.derekhendrikz.com 28. Mirroring www.derekhendrikz.com 29. Proxemics www.derekhendrikz.com 30. Common Ground www.derekhendrikz.com