Presented By:- Presented By:- Ritesh Ritesh VangalwarVangalwar

Roll No :- 79Roll No :- 79

Balanced Score cardBalanced Score card

Financial Perspective

If we succeed, how will we look to our shareholders?

To achieve our vision, how must we

look to our customers?

Customer Perspective

To satisfy our customers, which

processes must we excel at?

Internal Perspective

To achieve our vision, how must our

organization learn and improve?

Learning & Growth Perspective

TRANSLATING

COMMUNICATING

PLANNING

LEARNING

The Revenue Growth Strategy

“Improve stability by broadening the sources of revenue from current customers”

The Productivity Strategy

“Improve operating efficiency by shifting customers to more cost-effective channels of distribution”

Improve Returns

Improve Operating Efficiency

Broaden Revenue Mix

Increase Customer Confidence in Our Financial Advice

IncreaseCustomer Satisfaction Through Superior Execution

IncreaseEmployee Productivity

Access to Strategic Information

Develop Strategic Skills

Align Personal Goals

FinancialPerspective

CustomerPerspective

InternalPerspective

Learning Perspective

Cross-Sell the Product Line

Shift to Appropriate Channel

Provide Rapid Response

Develop New Products Minimize

Problems

Understand Customer Segments

This enables the company to be viewed from four different perspectives

It can be used by different organization It provide a comprehensive long term

view of the organization

1. Undue importance on financial

result.

2. NO Quantitative Measures

3. No bottom line scores

4. Measures are not updated

Balanced Scorecard For bank of bahrain & kuwait

1.  Financial Perspectives  Reduce costs  Increase revenue

2. Customer Perspective Eliminate mistakes in customer

service.  Informing customers in a better way Improving the image of a financial

system in the eyes of customers

3. Internal Processes Innovation Delivery of services4. Learning and Growth Objectives Strategic jobs and competencies Compensation, reward and

accountability system

Balanced scorecard is a performance management system that can be used in any organization.