why consumer phones are a costly choice for enterprise mobility · 2019-07-18 · a costly choice...

RECOGNIZING CRITICAL SOLUTION SHORTCOMINGS THAT LEAD TO HIGHER TCO

WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY

WHY CONSUMER PHONES ARE A COSTLY CHOICE FOR ENTERPRISE MOBILITY www.spectralink.com 2

INTRODUCTION

In its recent global survey of enterprise

mobile decision-makers, VDC Research

found that organizations are turning to

mobility to achieve a growing number of

business-critical goals, from enhancing

worker productivity (36%) and revenue

growth (29%) to enabling more informed

decision-making (27%) and competitive

differentiation (26%).*

But as the strategic importance of enterprise

mobility rises, so does the need for enterprise-

caliber, purpose-built solutions that can effectively

deliver on these goals. And yet, many organizations

continue to rely on consumer-grade mobile devices

that don’t measure up to the demands of their

business-critical workflows, challenging work

environments or 24/7 performance needs. And

these shortcomings can lead to hefty costs that

range from device repairs and replacement to lost

productivity, which can dramatically drive up your

solution’s total cost of ownership (TCO).

On the following pages, we’ll take a closer look at the

critical factors you should consider when calculating

the true TCO of your current or potential enterprise

mobile solution. You’ll discover where and how

consumer-grade devices often fall short and the key

advantages that purpose-built solutions can deliver

to minimize costs and maximize solution value for

your organization.36%

WorkerProductivity

27%Decision Making

29%Revenue Growth

26%Competitive

Differentiation



ENTERPRISE-GRADE MOBILITY

The following section highlights some of

the most critical qualities to look for when

considering an enterprise mobile solution,

and the potential cost for your organization

when solutions fail to measure up.

What’s required? Where do consumer-grade phones fall short? And, what could it cost you?


PROVEN DURABILITYToday’s enterprise work environments are diverse and demanding, and

workers need devices that can withstand the heat, cold, bumps, drops

and constant exposure to liquid, dust, and other harsh elements—

every day.

Enterprise solutions are built with these challenges in mind, but

consumer-grade devices are designed for far less demanding

environments. So when deployed as enterprise solutions, consumer-

grade devices end up failing more than three-times the rate of purpose-

built solutions.2

WHAT’S THE COST?

$4,000$2,700

The average annual TCO of a rugged device is $2,700 versus $4,000 for a non-rugged device.

Less device durability can significantly drive up your

device repair and replacement costs as well as require

additional outlay for accessories such as protective

cases to prevent damage to fragile screens and

components. In addition, the significantly higher failure

rate of consumer-grade phones leads to added costs

resulting from lost worker productivity and heightened

IT support needs.


RELIABLE PERFORMANCE In many industries, business operations and mission-critical workflows

happen around the clock, requiring mobile solutions that can keep

workers up and running 24/7 by supporting multiple shifts and teams.

Consumer-grade devices aren’t designed to meet the always-on

mobility needs of today’s enterprises. Limited power per device

and a lack of true hot-swappable batteries means limited solution

performance and reliability.

WHAT’S THE COST?

Over 35% of VDC survey respondents claim that mobile device batteries do not last the entire shift.

35%

To compensate for limited battery

power, many organizations end up

purchasing duplicate devices in order

to ensure they have enough phones

to cover multiple shifts. These

spares, standby devices and other

unplanned expenses can quickly

drive up the cost and device count

per employee. And even with these

fail-safe measures, workers can still

end up without a working device if

batteries fail mid-shift, disrupting

critical workflows and limiting staff

productivity.

RELIABLE CONNECTIVITY Mobile connectivity can be a constant challenge in enterprise

environments due to the sheer volume and complexity of devices,

systems and equipment that rely and run on the network.

Consumer-grade devices typically lack the wireless connectivity and

roaming capabilities needed to maintain secure, reliable coverage in

these environments. In fact, consumer-grade devices are weaker in

wireless connectivity than enterprise-grade solutions and these devices

aren’t optimized to efficiently roam from access point to access point.

WHAT’S THE COST?

Even one dropped call or poorly performing application per shift can translate into almost $20,000 in annual support and lost productivity costs per mobile worker.

$20,000


Dropped calls and spotty Wi-Fi

coverage can create big barriers

to worker productivity and

workflow efficiency. In addition,

the lack of network optimization

can create a constant drain on

your IT resources to troubleshoot

and address user problems.


LIFECYCLE MANAGEMENT The scale and complexity of enterprise mobile solutions can

create significant challenges when it comes to effective lifecycle

management.

Organizations need clear solution visibility and centralized management

tools and capabilities to effectively monitor and optimize solution

performance while minimizing costs and downtime. Most consumer-

grade solutions simply aren’t designed to support and enable broad-

scale solution oversight and management, including deployment,

provisioning and asset and inventory management.

WHAT’S THE COST?

Only 1 in 5 organizations with business-critical mobile solutions have complete visibility into device and app usage.

1 in 5Without clear visibility into mobile

app and device usage or the ability

to remotely manage their mobile

solutions, organizations could end

up facing significantly higher device

repair costs, reduced productivity

due to more frequent device failures

as well as compliance and security

vulnerabilities.


OPTIMIZATION SERVICESAt the enterprise level, mobility isn’t a one-size-fits-all solution. Instead, companies need offerings that

align to the specific priorities and challenges of their organization, users and customers.

That often requires a broad range of services that spans from solution design and implementation to ongoing

monitoring and maintenance that ensure your solution meets and evolves with your mobile needs. Most

consumer-grade solutions don’t come with the vendor support, services or expertise needed to optimize your

solution capabilities, performance or outcomes. And that can put your organization at a distinct disadvantage

when it comes to achieving business-critical goals and ongoing user needs and expectations.

WHAT’S THE COST?

Without the ability to optimize your solution from initial design through ongoing support,

your solution has a greater likelihood of falling short of your desired ROI. It also reduces

your ability to identify and prevent potential problems that can limit key outcomes,

including worker productivity, user adoption and customer satisfaction.

Mobile-optimized companies maintain 30% better processes and 23% higher productivity.

30%23%


ADVANTAGES THAT ADD UP:

How purpose-built solutions reduce costs and ramp up value

PROVEN DURABILITY

Enterprise-grade mobile devices are thoroughly

tested and proven to ensure the level of durability

required to stand up to the rigors and requirements of

challenging work environments, from loading docks and

manufacturing floors to hospitals and hotel laundry

rooms. Spectralink Versity, for example, is designed

to be more durable with field-tested features such as

shatter-proof Gorilla glass and IP68-rated devices that

are waterproof, chemical-proof and dustproof. This

proven durability means better device performance and

a longer lifecycle to reduce TCO while increasing your

solution value.

DESIGNED FOR 24/7 PERFORMANCE

Enterprise mobile solutions have longer lifecycles that

require fewer repairs and replacement parts and are

powered by replaceable batteries that can be easily

swapped out and recharged to support round-the-clock

shifts and multiple users. Spectralink Versity, in fact,

delivers a five-year lifecycle compared with a typical

two-year life span of a consumer device. The removable

battery eliminates the need for standby devices on long

shifts or 24/7 operations.

24/7


How purpose-built solutions reduce costs and ramp up value

ADVANCED, RELIABLE CONNECTIVITY

Enterprise mobile solutions minimize network downtime

and improve day-to-day voice and data performance by

optimizing devices, applications and infrastructure. At

Spectralink, our solutions are built with powerful Wi-Fi

coverage and roaming capabilities to maintain secure,

reliable connectivity even amid the most complex

network environments. Plus, we offer additional

services to further enhance and optimize connectivity

across your network, including capacity planning, radio

coverage tests, channel planning and wireless network

configuration.

LIFECYCLE MANAGEMENT

The key to minimizing the impact of failure of business

critical mobile solutions is visibility into mobile device

and application usage as well as an ability to remotely

manage mobile solutions. At Spectralink, every mobile

solution is designed to help streamline updates, reduce

costs and optimize performance throughout the

device lifecycle. Batch configuration files help simplify

provisioning while centralized device administration and

application control allow administrators to push out

new configuration policies for advanced features such

as PTT, SIP telephony, syslog, SAFE, OTA, ManDown, web

applications and more.

PROVEN EXPERTISE, COMPREHENSIVE SERVICES

Enterprise mobile solution vendors will often work in

partnership with you to ensure that you achieve your

mobility goals and optimize your solution success. At

Spectralink, we offer a full portfolio of services and

support plans that are specifically geared to help you

make the most of your mobile experience including:

w Expert design and deployment services to deliver

faster time to value

w Onsite and virtual training that empowers your

team and optimizes user adoption

w Proactive monitoring and thorough issue resolution

to elevate staff performance and productivity

w Ongoing health checks to minimize risks and help

inform future solution requirements


ABOUT SPECTRALINKSpectralink leads the enterprise mobility market with the industry’s most deployed

wireless solution portfolio optimized for mission-critical healthcare, retail,

manufacturing and hospitality applications.

We understand the unique challenges and requirements of your staff, workflows and

work environments, and create purpose-built, enterprise-grade solutions that measure

up to the demands and expectations of both your users and organization with:

w Industry-leading voice quality

w Built-in Wi-Fi and cellular connectivity capabilities

w Open platform for ready system and application integration

w Advanced durability and cost-saving features such as hot-swappable batteries

w Comprehensive services that extend from solution design and deployment through

ongoing maintenance and support

Discover how industry-leading solutions like our next-gen Versity smartphone can

deliver more value to your enterprise while helping you minimize TCO.

Visit spectralink.com to learn more today!

SOURCES

“Total Cost of Ownership Models for Line of Business Mobile Solutions,” VDC Research, November 2018

http://www.boston-technology.com/the-ultimate-list-of-enterprise-mobility-statistics/

https://www.globenewswire.com/news-release/2018/12/06/1663028/0/en/New-Data-Finds-Poor-Enterprise-

Mobility-Connectivity-and-Performance-Costs-Companies-20-000-Per-Year-Per-Mobile-Worker.html

why consumer phones are a costly choice for enterprise mobility · 2019-07-18 · a costly choice...

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