Topsight (Austin UXPA)

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A presentation on Topsight I delivered to Austin UXPA on August 6, 2013.

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<ul><li> 1. Topsight A Guide to Studying, Diagnosing, and Fixing Information Flow in Organizations Clay Spinuzzi Clay.Spinuzzi@utexas.edu 1 </li></ul> <p> 2. Topsight is An overall understanding of the big picture especially how that organization circulates information Something that develops over time, like insight Hard to achieve in organizations A diagnosis 2 3. WE NEED TOPSIGHT BECAUSE WORK IS CHANGING 3 4. Literacy is changing 4 5. Classes of work are changing 5 6. Mobility is changing 6 7. Social media are changing 7 8. So work is changing Shedding noncore assets Working across organizations Projectification Virtual organizations Hyperconnectivity 8 9. HOW HAS WORK CHANGED IN YOUR ORGANIZATION? 9 10. Understanding changes in work 10 11. Getting to topsight design a field study at your organization conduct the field study, collecting solid data navigate the data you collect analyze the data to uncover systemic issues write a solid recommendation report that presents your findings and recommends ways to solve those systemic issues 11 12. DESIGNING AND CONDUCTING A FIELD STUDY 12 13. How can we understand an organization? Level Focus Characteristics Timescale Aware? Disruptions (Symptoms) Macro Activity Culture, history; social action, social memory Year, decades No Contradiction Meso Goal Tool-in-use; tactics Minutes, hours Yes Discoordination Micro Operation Rules, habits Seconds No Breakdown 13 14. What goes into a field study? Observations: How are people circulating information? Interviews: Why do they do what they do? How do they interpret it? Artifacts: What texts and innovations are they using? Other: System monitoring, prototyping, ??? 14 15. ANALYZING THE RESULTS 15 16. At the Meso Level Level Focus Characteristics Timescale Aware? Disruptions (Symptoms) Macro Activity Culture, history; social action, social memory Year, decades No Contradiction Meso Goal Tool-in-use; tactics Analyzed via: Resource maps Handoff chains Triangulation tables Minutes, hours Yes Discoordination Micro Operation Rules, habits Seconds No Breakdown 16 17. Resource maps 17 18. Handoff chains 18 19. Triangulation table 19 20. The Macro Level Level Focus Characteristics Timescale Aware? Disruptions (Symptoms) Macro Activity Culture, history; social action, social memory Activity system Activity network Year, decades No Contradiction Meso Goal Tool-in-use; tactics Minutes, hours Yes Discoordination Micro Operation Rules, habits Seconds No Breakdown 20 21. Activity systems 21 22. Activity networks 22 23. At the Micro Level Level Focus Characteristics Timescale Aware? Disruptions (Symptoms) Macro Activity Culture, history; social action, social memory Year, decades No Contradiction Meso Goal Tool-in-use; tactics Minutes, hours Yes Discoordination Micro Operation Rules, habits Seconds No Breakdown 23 24. Breakdown table 24 25. PUTTING IT ALL TOGETHER 25 26. Topsight table 26 27. RECOMMENDING A SOLUTION 27 28. 28 </p>