Manager as CoachManager as Coach

WHAT IS COACHING?WHAT IS COACHING?

• Helping others to become better performers at whatever they do

• Managing the work environment-physical and psychological

• Providing feedback• Shaping values• Providing leadership in communication• Caring about people and performance• Building teams in the workplace

““Those workers want to Those workers want to know how much you care, know how much you care, before they care how much before they care how much

you know” you know”

Manufacturer in IowaManufacturer in Iowa

HOW TO COACHHOW TO COACH

• Be responsible

• Be respectful

• Be loyal

• Be honest

• Work hard

• Work smart

• Work together

• Be disciplined

• Be a competitor

• Handle success and failure

• Be a good communicator

• Know your role

COMMUNICATION SKILLS COMMUNICATION SKILLS FOR COACHESFOR COACHES

• Giving competent relevant feedback• Demonstration• Advising• Instructing• Referral• Providing or identifying resources• Confirming information has been received• Reviewing and summarizing• Planning• Affirming and reinforcing

YOU GET WHAT YOU EXPECTYOU GET WHAT YOU EXPECT

• Pygmalion effect

• Performance goals and expectations

• Values

• Vision

AS A COACH YOU ARE AS A COACH YOU ARE A VALUES SHAPERA VALUES SHAPER

COACHES ARE IN THE COACHES ARE IN THE BUSINESS OF CHANGING BUSINESS OF CHANGING

BEHAVIORBEHAVIOR

RECOGNITIONRECOGNITION

• Recognition is not the same for each person

• Every organization has its stars

• Every organization has its role players

• Catch your people doing something right

• Attention is recognition

SHAPING BEHAVIORSHAPING BEHAVIOR

• Reward progression toward the desired performance goal

• Praise verbally

• Praise in front of others

• Praise publicly on message boards

AS A COACH YOU ARE AS A COACH YOU ARE A DEVELOPER OF PEOPLE A DEVELOPER OF PEOPLE

NOT JUST A TEACHER NOT JUST A TEACHER OF SKILLOF SKILL

TO DEVELOP PEOPLETO DEVELOP PEOPLE

• Know where they are now

• Know the next step

• Know their reach

By focusing on the next step the desired performance levels are reached quicker and

often surpassed.

DOING THE HARD THINGS IS DOING THE HARD THINGS IS YOUR JOB AS COACHYOUR JOB AS COACH

TEAMWORKTEAMWORK

Is the ability to work together toward a common vision, the

ability to focus individual effort toward a common goal.

It is the fuel that allows common people to attain

uncommonRESULTS.