listening - mrs. bell's...
TRANSCRIPT
Listening
Why Is Listening So Important?
college students spend an average of 14% writing, 16% speaking, 17% reading and 53% listening
on average only about 15% of our time is spent talking otherwise it is mostly listening
listening has been identified by employers as the most critical skill for working effectively in teams
in family and social setting listening was ranked the most important communication skill
Listening~you are now assigned to read chapter seven: Listening Effectively
before we can talk about what listening is,
we must talk about what listening is not
Listening is NOT...
the same as hearing hearing: sound waves
striking the eardrum and
cause vibrations that are
transmitted to the brain
a natural process ppl are not born listeners, it is not automatic
listening is a skill○ Ever misunderstood what someone said?
Listening is NOT...
effortless
leads to faulty listening behaviors
going to have all listeners receive the same
message
“Because I could not stop for death…”
○ listen to the poem and write a ½ page interpretation
of what it means to you
Faulty Listening Behaviors 1-2
1: Pseudo-listening pretend/fake listening
look like paying attention, but not○ Ex: your mom or dad tries to talk to you in the middle
of your favorite show
2: Selective Listening only listen to the things you find interesting and tune
everything else out○ Ex: someone it telling of their vacation in Florida and
the only part you care about is the TWINS training games
Faulty Listening Behaviors 3-4
3: Defensive Listening
take innocent comments as personal attacks
○ Ex: when I come home from work on a day that my husband had off, I might ask, “So, what did you do today?” I may be doing this to show interest in his day, but he thinks I am mad at him for being lazy.
4: Ambushing
listen carefully, but only to gather info. to attack that speaker back
○ Ex: arguments; one person will listen for keywords and then go off about those things
Faulty Listening Behaviors 5-6
5: Insulated Listening listening for something specific to avoid talking about it
○ Ex: parents remind you of a missing assignment or a dirty room that needs to be cleaned; you might listen to comments leading towards these topics and when it gets close, interrupt and leave
6: Insensitive Listening taking a message at face value
taking everything said literally○ Ex: a friend talks about a fight they had with their parents,
and says everything is okay when it clearly is not, but you decide everything is okay and never ask about it
Faulty Listening Behavior 7
7: Stage Hogging
turning the topic back to you
don’t allow others to talk; dominate the
conversation
○ Ex: interrupting a friends story to talk about your latest love
interest
You Do!
get into seven even groups
Each group will draw a different faulty
listening behavior and create a real
situation to model it in
These will be presented in front of the
class, and the class will guess which
behavior is being modeled
Reasons for poor listening
effort: it takes energy to actively listen
message overload: if listen to everything all
the time would be overloaded
rapid thought: humans are capable of taking
in 600wrds per minute, people only talk
100wrds per minute, which leaves a lot of
open listening time
More reasons for poor
listening
psychological noise: personal concerns take
more importance in your mind than current
speaker
physical noise: physical distractions around
you
hearing problems: hearing loss
faulty assumptions: think you know what is
going to be said, so do not listen
More reasons for poor listening
talking has more apparent advantages:
speaking well is the key to success
cultural differences: listening is valued
differently in each culture
media influences: media info. is becoming
more graphic and less text based; stories are
brief and pertinent
For tomorrow: bring in some type of object
that makes a noise
Listening is...
a five step process
listening: accurately perceiving communication
How we listen:
1. hearing: receiving the message
2. interpreting: attending to the message and decoding it
3. evaluating: understanding message and deciding if it is new or prior information
4. remembering: log the message away for recall purposes later
5. responding: giving the sender feedback
Why Listen?
Listening can reduce tension!
Listening aids learning!
Listening can win friends!
Listening can stimulate the speaker!
Listening can give you confidence!
Listening can increase your enjoyment!
Listening can help you do a better job!
Listening gives you time to think!
Listening Personality
1: content-oriented
2: people-oriented
3: action-oriented
4: time-oriented
Take Listening Personality Test
Content-Oriented
prefers intellectually challenging
messages
interested in quality of info.
seeks details; analytic
explore ideas in-depth
valued: when goal is to evaluate quality or range of ideas
problems: annoys those who are not analytic; takes time; challenging ideas seems hostile/ critical
People-Oriented
see listening as a means to establishing commonalties between them and the speaker
concerned with having positive relationships ; tune into others moods; less judgmental
responds to feelings and ideas; more interested in supporting and understanding others
problems: overly involved in others’ feelings; lose their detachment; overly expressive and intrusive
Action-Oriented
want brief, pertinent, and accurate info;
concerned with task at hand; mentally
organizes messages
keeps focused; will take care of business
problems: seems to minimize
emotional issues and
concerns
Time-Oriented
prefers brief and concise messages; concerned with efficiency
views time as scarce and valuable; gets impatient with wasting time
valued: great with deadlines and pressure
problems: excessive focus on time can damage work; seeks to disregard feelings
Purpose to Listen
1: Listening to ComprehendInformational Listening: listening to understand
2: Listening to SupportEmpathic Listening: listening to build a
relationship; solve a personal problem
3: Listening to AnalyzeCritical Listening: listening to judge the quality of
the message
4: Listening to Appreciate
5: Listening to Discern (mood)
Listening Activity
Get into groups of four two against two
○ each side, right now, pick agree or disagree
as a set of four, pick four topics to create an argument about○ Work with your partner to create your argument for
your side
each partner will argue two times, so decide who will argue what topic
while argument is happening, other two should be observing and recording what they notice happening in terms or vocals, body language, faulty listening behaviors, etc…
Agree/Disagree
1. Abortion is the best form of birth control.
2. The drinking age should be raised to 25.
3. People should have to pass a test to get married.
4. Women belong in the home.
5. Hunting should be illegal.
6. Tech should have mandatory uniforms.
7. Tech should have open-campus for lunch.
8. Everyone should lose their license after age 75.
“Life with the Wright Family”
stand in a circle
each time you hear “left,” pass the
object to the left one person
each time you hear “right,” pass the
object to the right one person
you should have no more than one
object in your hands at any time
may not throw one on the floor if have too
many
Listening to Comprehend
Who was left behind?
Who got sick?
Who went to watch the sick one throw-
up?
What was forgotten at home?
Who picked up the trash can?
Speaker-Listener Responsibility
Speaker
it is the speaker’s responsibility to present a
clear message and interpret nonverbals of
audience
Listener
it is the listener’s responsibility to pay
attention, give nonverbals, listen to the
whole message, and realize that a message
can be important even if the delivery is weak
Are you a good listener survey
Bad vs. Good
Listening Habits Bad
calling info. not interesting
criticizing speaker’s appearance, delivery, body language, etc…
getting too excited/verbal about the presentation
listening only for facts, not the main idea
trying to take notes on everything you hear instead of choosing the important ideas
faking attention; distracting others
Good Tuning in to the speaker to see if anything you can use
Getting the speaker’s message
Not over-reacting to the speaker
Listen for main idea and details, and for a while before taking notes
Use active listening skills and be alert
Stop distraction
Work Cited
Adler, Ronald B. and George Rodman. “Understanding
Human Communication.” Ed. 8 Oxford: Oxford
University Press, 2003
Ferguson, Sherry Devereaux. “Public Speaking: Building
Competency in Stages.” Oxford: Oxford University
Press, 2008.
McCornack, Steven. “Reflect and Relate.” New York: R.R.
Donnelley & Sons Company, 2007.