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8/8/2019 GROUP.notetextlec Veit

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COMMUNICATING IN

GROUPS AND TEAMS.

UNIT III:


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Chapter 9

Understanding Group and Team

Communication


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Communication Principles

Be aware of

your

communication

Appropriately

adapt your

message toothers

Effectively use

and

interpret verbal

messages

Listen and

respond

thoughtfully to

othersEffectively use

and

interpret

nonverbal

messages


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Communication

Groups and Teams Defined

Types ofGroups and Teams

Group and Team Dynamics

Group and Team Phases of Development

Diversity in Groups and Teams: Adapting to

Differences


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Communicating In Small Groups

consists of a small number of people

common purpose

sense of belonging

members exert influence on others in the group

Small group communication is the transactiveprocess of creating meaning among 3 to 15 people

who share a common purpose, who feel a sense of

belonging, and who exert influence on each other.


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Communicating In Teams

A team is a coordinated group of people

organized to work together to achieve a

specific, common goal.


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Distinctions BetweenGroups and Teams

Teams develop clearly defined responsibilities for

team members.

Teams have clearly defined rules for team

operation.

Teams develop clear goals.

Teams develop a way of coordinating their efforts.


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Characteristics of Effective Team

Members

Experience

Problem-Solving

Ability

Openness

Supportiveness

Action Oriented

Positive Personal Style


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Understanding Types of Groups and Teams

Primary Groups

exist to fulfill the basic human need ofassociating with others

Study Groups

meet to learn new ideas

Therapy Groups

exist to provide treatment for the personalproblems that group members may have


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Understanding Types of Groups and Teams

Problem Solving Groups

exist to resolve an issue or overcome anunsatisfactory situation or obstacle to achieve

a goal

Focus Groups

small groups of people who are asked to

discuss a particular topic or issue

Social Groups

exist just for the joy of socializing with others


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Understanding Group and Team Dynamics

Roles

consistent ways you communicate with others

in a group

Types ofRoles

task

social

individual

Chapter 9: Understanding Group and Team Communication


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Rules

team ground rules

Norms

standards that determine what is

appropriate and inappropriate

behavior in a group

Status

an individuals importance and

prestige



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Power

the ability to influence others behavior

Types of Power

legitimate (respect for position)

referent (based on attraction) expert (influence from a persons knowledge)

reward (ability to satisfy needs)

coercive (sanctions and punishment)



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Cohesiveness

degree of attraction

that members of a

group feel toward

one another and the

group



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Understanding Group and Team DynamicsChapter 9: Understanding Group and Team Communication

Cohesive Groups Uncohesive GroupsEmphasize we rather than I Emphasize individual contributions

einforce good attendance Less emphasis on attendanceEstablish group traditions Less effort to develop traditionsSet clear goals Avoid setting goalsEncourage participation Limit participation

elebrate accomplishing goals Discourage group celebrationStress teamwork and collaboration Stress individual accomplishment


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Communication Interaction Patterns

a pattern of communication that identifies the

frequency of who talks to whom

Networks ofCommunication

all-channel

chain wheel



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All-Channel Network

everyone talks to everyone else



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Dynamics

Chain Network

people convey a message through one personat a time


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Dynamics Wheel Network

one person receives most of the messages


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Understanding Group and Team Phases of

Development

Orientation

primary tension

Conflict

secondary tension

Emergence

conflict is reduced

Reinforcement

group develops a sense of we

Process Nature of Group Phases


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Understanding Diversity in Groups and

Teams

Differences in Working Collectively or

Individually

individualism and collectivism

Differences in the Use of Time

monochronic/polychronic

Differences in the Use of Personal Space

high-contact/low-contact

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