get to know the goodyear smarttech - … to know the goodyear ® smarttech ... available on android...
TRANSCRIPT
For Goodyear SmartTech™ App support
call 866-503-0510 or
email us at solutions@fl eethq.com
GET TO KNOW THE GOODYEAR
®
SMARTTECH
™
APP
WHAT IS IT? Exclusive to Goodyear® Authorized Dealers, the Goodyear SmartTech™ App will help streamline the Goodyear Fleet HQ® road service call process and improve overall service accuracy, tracking and efficiency. Designed to benefit Dealers, service technicians and fleets, the SmartTech™ App will help significantly reduce roll times, enabling trucks to return to service faster.
HOW DOES IT WORK? The Goodyear SmartTech™ App works through five steps of the service process:
ACCEPT
• All service information transmitted instantly
• Account requirements transmitted electronically
• Automatic time stamp when call is accepted
1.
EN ROUTE
• Automatic time stamp in real time
• Verification that technician is on the way with everything needed
• Easy access to Goodyear Fleet HQ via comments or call button
• Instant availability of call status online
2.
ARRIVAL
• Automatic time stamp in real time
• Easy access to Goodyear Fleet HQ via comments or call button
• Instant availability of call status online
3.
SERVICE COMPLETE
• Automatic time stamp in real time
• Reminder to fulfill all billing requirements before completion
• Tire Pix requirement reminder with easy access to capture and upload pictures
4.
RETURNED
• More precise time and mileage for billing
• Ensure completion of all steps in the process
5.
FEATURES AND BENEFITSThe following features and benefits will enable service technicians to get trucks up and running faster, aiding in the achievement of the GoodyearFleet HQ® program roll-time goal of less than two hours per incident.
Electronic transfer of ticket and fleet
requirements can save time and minimize data entry risks
Real-time tracking captures each step of the call process, which eliminates the need to recreate ticket history and minimizes billing disputes
Real-time reporting via an online portal helps to avoid unnecessary update calls
Goodyear-Fleet HQ Tire Pix integration makes taking and uploading photos fast and easy
Automatic alerts remind service technicians of any incomplete requirements, eliminating issues at the time of billing
The Goodyear SmartTech™ App gives you a competitive advantage, helping you manage your business more efficiently!
Available on Android and iPhone
FINAL OVERVIEW To recap, the Goodyear SmartTech™ App provides: • Real-time data capture of all the steps of the process
• Electronic transfer of all service information
• Real-time reporting online to Dealers
• Integration of TirePix
• Reminders to ensure all fleet requirements are met
If you have any additional questions regarding the Goodyear SmartTech™ App, please contact 866-503-0510 or email [email protected].
A smartphone is required (BIF funds are eligible to purchase smartphones)
Set up the phone(s) in your Dealer profile through Tire-HQ™
Download the Goodyear SmartTech™ App from the App Store or Google Play store. Register by following these easy steps: a. Enter your phone number b. Accept agreement termsc. Enter your service provider d. Enter the validation code you
will receive via text and click on “Register”
e. Allow SmartTech™ to access your location while using the app
1.
2.
3.
How do I begin using the Goodyear SmartTech™ App?
For Goodyear® SmartTech™ App
support call 866-503-0510 or
email us at solutions@fl eethq.com
©2015 The Goodyear Tire & Rubber Company. All rights reserved.70086293222140 047482 – 02/15