If you require further information about this agenda please contact: Kay Duffy on 020 8583 2067 or at IBAF@hounslow.gov.uk.

ISLEWORTH AND BRENTFORD AREA FORUM

A meeting of the Isleworth and Brentford Area Forum will be held in the Brentford Free Church, Boston Manor Road, Brentford on Thursday, 20 March 2014 at 7:30 pm

MEMBERSHIP

Councillor Mel Collins - Chair Councillors Mindu Bains, Ruth Cadbury, Peter Carey, Steve Curran, Theo Dennison, Jason Ellar, Matt Harmer, Ed Mayne, Sheila O'Reilly, Barbara Reid and Sue Sampson.

Co-optees - Jessica Bass and Barbara Lawrence

AGENDA

3. Hounslow Highways update - presentation (Pages 1 - 12)

Presentation slides added to the electronic agenda pack following the meeting. 5. Consultation on the draft Local Plan, draft West London Waste Plan

and Community Infrastructure Levy Preliminary Draft Charging Schedule - Michael Thornton

(Pages 13 - 26)

Presentation slides added to the electronic agenda pack following the meeting.

DECLARING INTERESTS

Committee members are reminded that if they have a pecuniary interest in any matter being discussed at the meeting they must declare the interest and not take part in any discussion or vote on the matter.

R.A. Gruet LLB, Assistant Director, Corporate Governance London Borough of Hounslow, Civic Centre, Lampton Road, Hounslow TW3 4DN

10 June 2014

Highways Maintenance and Street Cleanliness: Update on contract performance and Communications

Isleworth & Brentford Area Forum Presentation

20th March 2014

March 2014

1

Agenda Item

3

2

Hounslow Highways

• Hounslow Highways provide the day to day services to the Borough including:

• Road Safety Inspections • Road and Footpath Defect repairs • Lighting repairs • Street Cleaning • Trees and grass maintenance

• Hounslow Highways also deliver a 5 year investment programme to improve the quality of the streets, footpaths, lighting and other features within the Borough – nearly £100 million of new works in 5 years

2

3

What Year 1 achieved Investing in the Borough– 1/5 of the new streets Roads

• 228 Road Schemes • Over 50 km of roads • From Hounslow to Reading

Footpaths • 224 Footpath Schemes • Over 80 km of footpaths • From Hounslow to Winchester

Street Lighting • 6,800 new Street Lights

3

4

Quality and Workmanship

• A Highways Maintenance contract • High specification materials and practices are used

but have to be installed on a live and evolved network • Works are checked by managers and an Independent

Certifier under particular criteria • If wholly out of specification – not certified • If small areas are defective that do not detract from

the function of the area – certified but “snagging” recorded and actioned within 25 days

• Any failures where the road/footway condition falls below standard is the responsibility of Hounslow Highways at no new cost to the Borough

4

Contract Performance

• Contract milestones are on track for streetlights, footways and carriageways

• Street cleansing however is below standard, but improvements continue to be made.

5

Contract Performance Street Cleanliness

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

13/01/2014 20/01/2014 27/01/2014 01/02/2014 08/02/2014 15/02/2014 22/02/2014 01/03/2014

Litter % of all streets assessed meeting the requisite targets

LBH Score

Contract Target

6

Contract Performance Street Cleanliness

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

13/01/2014 20/01/2014 27/01/2014 01/02/2014 08/02/2014 15/02/2014 22/02/2014 01/03/2014

Detritus: % of all streets meeting requisite targets

LBH Score

Contract Target

7

Littering Enforcement Zero Tolerance Approach with £1million additional funding identified Additional £1 million to be invested in street cleanliness More Infra red Fly tipping CCTV enforcement cameras to be rolled out More enforcement manpower (Environmental Protection Officers) Large Scale Anti Littering Advertising Campaign Alleygating funds

8

Littering Zero Tolerance Approach Fixed Penalty Notices

0

5

10

15

20

25

30

35

Offence Depositing litter Obstruction Failture to comply with receptacle notice

Series1 9

Contact Channels How to report a service request, enquiry or

complaint : • For the first report of an issue contact the councils customer service

team: Email: Customerservice@hounslow.gov.uk

Phone: 020 8583 2000 Online: www.hounslowhighways.org select ‘contact us’

• When something goes wrong we want to know so we can monitor our suppliers please contact the councils customer satisfaction team (formerly complaints team): Email: Feedback@hounslow.gov.uk Phone 020 8583 5211

Online: www.hounslow.gov.uk completing the online complaints form.

10

Volumes and top enquiries • Volumes of contact

• Hounslow Highways have received 32,600 contacts to date • 10,000 are via the council customer service team • 151 formal complaints and 561 enquires via the Customer Satisfaction team

Top Issues and Enquiries in the first year (in no order) Potholes (why are some filled and others left) New lights being too tall, too dark/ bright Litter/ detritus / street cleansing regimes (why do this part and not that part) Grass/ hedge/ tree cutting Quality of works during asphalting Fly tipping – hotspots and no perceived enforcement Lack of timely responses, not answering the questions and not being kept informed.

11

What is next? • To improve the content on both websites, recognising that it is

confusing.

• Introduce visual signs to alert that a street light already reported and awaiting parts.

• Launched an easy to use mobile reporting application

12

1. Local Plan Proposed Submission 2. Community Infrastructure Levy 3. West London Waste Plan Planning Policy Team ldf@hounslow.gov.uk

March 2014

13

1. Local Plan - What is it?

• Will replace UDP, BAAP, Employment DPD etc to become part of the “development plan”

• Proposed Submission stage • “Final draft” for consultation • Representations on “soundness” and “legal

compliance” before submission for examination. • Follows engagement on ‘Policy Options’ in June-

July and the ‘Revised Site Allocations’ in October.

14

Local Plan - what does it include?

Written to be used alongside the London Plan (including the Further Alterations to the London Plan) and National Planning Policy Framework when considering planning applications.

The plan includes: - Spatial vision for the borough 2015 to 2030 - Spatial visions for the borough’s 10 districts - Policies: strategic and development management - 67 site allocations for housing and infrastructure - Infrastructure Delivery Schedule

15

The key diagram .

16

Key points

• Increase rate of housing delivery, to total of 12,330. Clear strategy for where and when;

• The regeneration of Hounslow and Brentford town centres to deliver new retail and leisure facilities etc;

• New employment growth – at town centres, the established industrial areas and at the Great West Corridor – SOLDC. London Plan designation

• Major transport infrastructure to improve public transport access to Great West Corridor;

• Opposing further expansion of runway or terminal capacity at Heathrow Airport;

• The redevelopment of Feltham Arenas as a sporting and recreation hub; • The restoration and enhancement of Boston Manor and Gunnersbury Park as

major heritage and open space assets; and • The expansion of schools to accommodate the increase in pupil numbers • Future – AAP at the Great West Corridor and the Heathrow Opportunity Area

17

Brentford

The approach for Brentford: • High levels of growth focussing on

the Golden Mile section of the A4 Great West Road, Brentford town centre and the land south of the High Street, including a number of strategic site allocations;

• Regeneration of Brentford town centre;

• Promoting the Golden Mile and a strategic employment area;

• Public transport improvements, including links to Southall and Willesden Junction via Old Oak Common;

• Securing the regeneration of heritage assets.

18

Isleworth The approach for Isleworth: • Maintaining and improving the

riverside village character through preserving and protecting the varied townscape;

• There is little room for new development, so the established character will be safeguarded, with redevelopment focussed on strategic sites including Nazareth House, Europa House and John Bush House/Telephone Exchange;

• Safeguarding Isleworth Ait and views to this important local nature reserve; and

• Safeguarding Mogden Sewage Works and working with Thames Water to address and mitigate the environmental impacts.

19

Osterley and Spring Grove

The approach for Osterley and Spring Grove: • Predominantly residential area -

redevelopment of the allocated sites will be encouraged, including land southwest of Gillette Corner and 632-652 London Road;

• Promote Osterley House and Park as key heritage and green assets and protect views to Osterley Park and from within and across existing areas of Metropolitan Open Land; and

• Public transport improvements, including links to Southall and Willesden Junction via Old Oak Common.

20

Consultation - How can you get involved?

• All information and evidence is on the rebuilt website.

• This includes Context and Character Study – comments on

the design recommendations are invited

• Presentations during March to the Area Forums and a the meeting of the Local Residents Associations

• The consultation runs for six weeks – finishes Tuesday 22 April at 5pm.

• Responses by posted to the Planning Policy Team or emailed to LDF@hounslow.gov.uk

21

What next?

The Local Plan timetable: - Consultation closes 5pm Tuesday 22 April 2014. - Submission to Planning Inspectorate in June. - Examination in Autumn 2014. - Adoption by Borough Council in March 2015.

22

2. Community Infrastructure Levy

Community Infrastructure Levy Preliminary Draft Charging Schedule • Consultation runs parallel to Local Plan consultation • First stage of public consultation on a ‘Hounslow CIL’,

which will be a charge on new development in Hounslow to help fund new infrastructure. (In addition to the Mayor’s CIL).

• A charge is proposed on: new residential development, supermarkets, superstores and retail warehousing, plus a nominal charge for all other uses. (Some exclusions for affordable housing and public services).

23

Community Infrastructure Levy

• Simple, modest and economically viable when taken together with s106 requirements. Reviewable

• S.106 requirements will be scaled back after April 2015.

• Further consultation in early summer 2014, followed by examination of the Charging Schedule immediately after that for the Local Plan examination.

24

3. West London Waste Plan

West London Waste Plan Proposed Submission • Consultation until Friday 11 April • Joint plan and project management with Brent, Ealing,

Harrow, Hillingdon and Richmond. • Details how the six borough’s London Plan waste

‘apportionments’ will be managed. • For Hounslow - allocates a site at Western International

Market for waste management

25

Questions and feedback.

26