csat process

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Post on 08-Jan-2017




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  • btangredi@salesforce.com

    CSAT Process

    Bethany Tangredi Manager, Partner Program Business Solutions

  • Customer Rating scale is from 1-10 Survey Questions

    Initial expectation setting for customer participation Consultants skill set

    Initial scoping for price & deliverable timeline

    Communication between consultant & customer

  • Customer Rating scale is from 1-10 Survey Questions

    Process for documentation, training, and hand off

    Adherence to project timeline Value of project delivery

    Tell us about your overall experience with the

    implementation Partner

  • Communication Sent with Survey

    SURVEY CONTACT NAME, Congratulations on the recent completion of your professional services engagement with PARTNER NAME. According to our records, your salesforce.com project, which we have listed as PROJECT NAME, concluded on or around PROJECT END DATE As part of our ongoing commitment to customer success, wed like to hear how your project went. Our goal is to gain insight into our customers experiences working with our partners so that we can continue to build a highly competent community of salesforce.com experts. With that said, wed greatly appreciate it if you could take a minute to answer a few brief questions about your project. To take the survey, simply click on the link below. The survey works great on mobile devices, so access it anytime. PROJECT NAME Survey results are shared with the associated partner. Thank you in advance for your time and participation. Your feedback will be instrumental in helping both salesforce.com and our consulting partners continue to deliver the highest levels of service to our customers.

    This email is sent from partnerprograms@salesforce.com