blackboard collaborate

Blackboard Collaborate

South Carolina Department of Education, Office of eLearning

Essentials

Learning Manager:Catherine Musgrove

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Materials LicenseMaterials License

• Demo of how to create a session• Check email for link to our practice

session• Once in session—do Audio Set up Wizard

Getting Started:

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Introductions• Introduce yourself using Chat.• If you have webcam turn it on,

click Preview - and then Video - when you are ready to send you video image.

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• The User Interface– Orientation to the room– Views and Layouts

• Communication Methods– Audio– Video– Telephony– Chat

• Classroom Interaction– Participant Permissions– Activity and Status

Indicators

• Polling– Changing to Response

Options– Hiding, Locking & Publishing

• Session Content– Working with PowerPoint– Whiteboard Tools

• Record a Session– Recording Controls

• Sharing Applications• Web Tours• How to Create a Session

Essentials Agenda

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User Interface… Orientation to the Room

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Objectives:• Understand the user interface both

Moderator and Participant• Identify the panels, tools, and features for

Participants and for Moderators

User Interface… Orientation to the room

The Participant Interface

Introduce the participant interface. Highlight the four primary areas: Audio & Video panel, Participants panel, Chat panel and the Whiteboard or Content area.

The Moderator Interface

Introduce the UI and make the point that the moderator and participants views are essentially the same. Highlight the four primary areas: Audio & Video panel, Participants panel, Chat panel and the Whiteboard or Content area. Point out the Whiteboard, Application Sharing and Web Tour buttons. Point to the Load Content, Record and Whiteboard navigation.

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Materials License

Panel Layout Options

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Practice as a Participant• Run the Audio Setup Wizard –

• Change your layout - now go back to the default.

• Polling: Click a response

• Raise your hand… now lower it.

• Step Away… now come back.

• Show some emotion… Smiley Face, LOL, or Applause

• Send a text message using Chat

• Write on the Whiteboard

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Knowledge Check

Which button would you click to raise your hand?

A

C

B

D

Change the poll responses to A, B, C, D (Global Options menu > Polling Type). Ask participants to respond. Publish the statistics to the whiteboard.

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Materials License

Communication MethodsAudio, video and chat

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Objectives• Identify different methods of communication – non-

verbal, audio, video, and chat• Identify uses for emoticons, raise hand, step away

and polling• Use VoIP audio single talker and simultaneous

talkers to effectively communicate during a session• Use the live video with single video and

simultaneous video• Use Chat to send and receive public, private, and

announcement type messages

Communication Methods… audio, video and chat

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• Participants may opt to call in to use instead of mic and speakers, or on road and just want to listen in to session.

• Email invite provide number and PIN—not toll free

Telephony—new feature

Click on to mute, again to un-mute

Active call in

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Audio Setup Wizard

• Best Practice: Use the Audio Setup Wizard at the beginning of every session

• Steps: Select Audio Output Device – how you will hear Select Audio Input Device – how you will speak

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Troubleshooting Tips

• Is the headset plugged in correctly?• Is there a mute switch on the headset?• Is the computer’s audio muted or turned way

down?• Did the user select the correct audio input

device? You may have more than one microphone or input device so double check.

• Still need help? http://support.blackboardcollaborate.com

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Materials License

1. Audio Permission – by default all Participants have the permission.

2. Mic On… Mic Off

3. Visual confirmation

Keys to Speaking

Participants must have permission (1) to use Talk button. Permission to use the audio is On by default. 2) Have participants practice turning on and off their microphone. Point out the visual indicator of the blue microphone icon on the Talk button when it is turned on. (3) the last indicator is the volume meter. When you are talking the meter will be moving up and down with the sound of your voice. Move the slider to the right if the audio is not loud enough.

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Simultaneous Talkers

Tips• Use headset or echo-

cancelling microphone • Don’t talk over other

Participants

Encourage participants to use the feature but only if all session participants are using headsets. Also review the tips and etiquette of have multiple microphones on at the same time.

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Simultaneous Talkers

Audio comes out of the

laptop speakers and into the open microphone… which causes

the echo!

Use a headset

to prevent

echo

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Tips for Managing Simultaneous Talkers• Ensure that everyone using the audio has an echo cancelling

device.• If someone in the session is using the audio without an echo

cancelling device, consider moving back to the default of one talker at a time and take turns using the VoIP.

• Remember that the Moderator can control the Participants audio. If a microphone is left on and is causing an echo, the Moderator can turn it off by temporarily removing audio permission. (right click on their name, click on mic icon to take mic off, click back on to make available again)

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Transmit Live Video

• Steps Open the Audio & Video panel Click Video or Preview Note

Permission is on for all Participants by default Permission can be turned off by the Moderator

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Key Video Features

• Maximum Simultaneous Cameras… - 1 to 6

• Make Video Follow Moderator Focus or Make Video Follow Speaker (when different speaker talks their video comes up)

• Send Camera Snapshot To Whiteboard

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Materials License

Sending a Chat

Participant

Type Message… hit Enter

Moderator

Can send to the Room or private to other Moderators

Explain how to send a public chat message. Highlight the difference between the Chat panel for participants and for moderators (i.e. Moderators tab for private moderator to moderator chat)

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Private Chat

• Right-click on the Participant’s name or choose Send a Private Chat from the Options menu.

Explain the steps for sending a private chat message. Right click or Options menu or double click on the participants name…

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Private Chat

• Private chat conversations appear in tabs

Each private chat conversation will appear in a separate tab.

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Materials License

Understanding the Tabs

Supervised chat displayed for the Moderator

Public

Moderators only

Private

Private with new message waiting to be read

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Chat AnnouncementsSteps to send an announcement: 1. Options menu > Send Announcement… 2. Type the message and click Send

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Materials License

Classroom InteractionManaging participants

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Objectives:• Manage classroom interaction from the Participants

panel• Give and take away the session permissions individually

and globally• Interpret the Activity Indicators and Status Indicators to

manage the classroom

Classroom Interaction… managing participants

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Materials License

Participants Panel

Moderator Participant

YouEmoticons, Step

Away, Raise Hand, Polling

Have participants turn on and off their microphone, type in the chat or use a Whiteboard tool and map the use to the display of the indicator in the Participants panel. Have participants use the emoticons, step away, raise hand and polling tools. Be sure to point out how that information is displayed in the Participants panel.

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Global Permissions

• Default Global Permissions On

Audio Video Chat Whiteboard

Off Application Sharing Web Tour

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Participant Permissions

• Participant Options menu Turn On or Off

Audio Video Chat Whiteboard Application Sharing Web Tour Closed-Captioning

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Participant Permissions

• Dominic No Chat

• Emma Yes Web Tour

• Jacob Yes Application Sharing No Audio

• Sophia Yes Closed Captioning No Whiteboard

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Activity & Status Indicators

• Activity Indicator Tool in use

• Status Indicators Reports delay Red and Orange

By keeping an eye on these indicators, you can adjust the pace of your session.

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Materials License

Drilling down on indicators and permissions

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Materials License

Granting Moderator Privileges

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Practice• You will be moved to a Breakout Room with a partner• One person will be a Moderator and the other a

Participant.• As a Moderator practice:

using the audio sending public, private and announcement chat messages working with Global and Individual permissions promote the Participant to be a Moderator New moderator takes away your Moderator privilege

• Now the new Moderator can practice• Click the green check when your tasks are

complete and you are ready to move back to the main room

TAKE BREAK WHILE I CREATE BREAKOUT ROOMS

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Materials License

Polling

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Objectives• Change the Polling response options• Lock/unlock, hide/show and publish the Polling

responses

Polling

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Polling

• Polling Types

• Lock Responses• Make Responses Visible• Publish Responses to

Whiteboard

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Materials License

Changing the Polling Type

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Polling Exercise Debrief

• Steps:1. Change the polling type to multiple choice

2. Hide the results

3. Lock the responses

4. Publish the responses

• Tips: Unlock responses before moving on Reset the polling options to the default yes/no Polling results can be saved by saving the

Whiteboard

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Saving Polling Results

• Publish & Save

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Materials License

Whiteboard

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Objectives• Load a PowerPoint file• Navigate and edit pages using the Page Explorer• Navigate the Pages using the Whiteboard navigation

buttons• Utilize the Whiteboard tools

Whiteboard

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Load Content

• Click Load Content button• Locate PowerPoint file• File will be converted to the Whiteboard

format and loaded

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Tips on PowerPoint

• Loads as an image• No animation or transitions• No embedded audio and video• Add URLs via Whiteboard text tool

NOTE: PPT file size limit= 20 MGIF your PPT is larger than that, see if you can reduce and re-save OR, split into 2 PPTs, upload one, show it, then delete at end –using Page Explorer (next slide)- upload part 2 PPT.

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Page Explorer• Opens when content is loaded.• Can be used for navigation and editing

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Navigation

• Moving from page to page

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Explore Mode

• Use Explore Mode to explore other pages while leaving others on the current page.

• Moderator only feature• Moderator’s button turns red when Explore

Mode is on.

• Red boundary displays around Whiteboard Page for Moderator

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Materials License

Saving Whiteboards

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Materials License

Whiteboard Tools

Rectangle/Ellipse Filled Tool

Selection Tool

Pointer Tool

Pen Tool

Text Tool

Rectangle/Ellipse Tool

Line Tool

Screen Capture

Clip Art

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Managing Pages

• Add New Page, Clear, Delete• Size Page

The moderator can add new blank pages at anytime during the session. Use Clear Page to clear anything added to the page using the Whiteboard tools. Note: to clear a single object from the page, select the object using the Whiteboard selection tool and then hit <Delete> on the keyboard. Pages can also be deleted and resized to fit your monitor or desired display area.

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Materials License

Recording

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Objectives:• Identify the steps for starting, pausing and stopping the

session recorder• Identify the visual and auditory indicator that a session is

being recorded• Utilize the recording reminder

Recording

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Session Recording• Session setting – enabled when session is created• Moderator only

Start recording - Pause recording at any time

• Recording in progress – audible and visual -

• Recording reminder

• Note: Access to the recording is available once all participants have left the session. Depending on the customers implementation, the recording will be available in one of the following ways: 1) URL, 2) Log into the SAS, 3) through a LMS/CMS.

• Recording link is provided to all in original invite emailed out.

All need to be out of session for recording link to be available!File>ExitOrRight click>Remove participant

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• Recording link in original email from BB when you set up session and when you sent out invite (demo later)

• Another way to retrieve recordings (demo now):– Login to SAS> select Utilities tab – Select the Meeting button – Under Session Management select the meeting that you want to

retrieve the links for – Select the Advanced button On the Advanced Meeting Session

Information Panel -you will see the links for: Playback Link - displays a clickable link to the most recent recording for the meeting

Access Recordings

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Application Sharing

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Objectives:• Deliver a session using Application Sharing.

Distinguish between the Application Sharing options of sharing the Desktop vs. Application

Share an application with the session participants and pass control of the application to other participants

• Utilize the advanced tools such as pause, preview and snapshot.

Application Sharing

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What is Application Share?

• Share an application or the entire desktop• For example:

Share a student’s assignment (Word file) make changes in real time

Help a student who is having difficulty understanding how to create formulas in Excel—

have participants mark attendance for today’s training on Excel roster

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Steps1. Open the application(s) you want to share.

a) Do not to minimize the application into the toolbar

b) Size the application to roughly the same size as the

Content window.

Application Share StepsOpen the application(s) you want to

share. For example to open Word: Start

> Microsoft WordEmphasize the importance of:

Do not to minimize the application into the toolbar

Resize the application to roughly the size of the content area or instruct attendees that if the application is fully maximized, they will need to double click the title bar of the application and it will automatically resize.

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Steps

2. Click the Application Sharing button

Switch the mode to Application Share

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Steps

3. Select an application(s) or Share desktop

4. Click Share

Select an application or Share desktop.Click OK. You are now sharing.

Application: you can click (or multi-select by using Ctrl or Shift key) the application you wish to share. Entire Desktop: Everything that you have opened on your desktop is viewable by participants

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Participant’s View

• What Participants see while you are selecting what will be shared.

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View if you are sharing…

Note: if the application is set to full screen the Application Share buttons – Stop, Pause and Snapshot may be on top of the Minimize/Resize/Maximize buttons. Simply grab the entire application in the title bar and

drag to resize and reposition.

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Preview• Tools > Application Sharing > Show

Preview Window.

Using the Preview window keeps the host from slowing the flow of the session by having to ask if everyone can see it? Using Preview will give the host confidence by confirming that everyone’s view matches the host view.Tip: do not place the preview window on top of the application you are sharing. If you do it will block transmission of the shared application and participants will see a black box.

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Giving Control

1. Select the Participant2. Tools > Application Sharing >

Give Control of Shared Applications

3. To take back control: Use Ctrl+spacebar

Best practice tip: When the host passes control of the application to someone else, they should keep their hands off the mouse, otherwise it will be confusing to the person you passed control to as you will be sharing a mouse.

Remember to use keyboard strokes: Ctrl+F2 toggles mic on/off, and Ctrl+space returns control to the host.

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Snapshot

• Send Snapshot to Whiteboard• Steps:

Click Snapshot button Image pasted to Whiteboard Click Application Sharing button to go back Click Resume Sharing

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Considerations for Sharing an Application vs Desktop

Application Desktop

• Show a single application or multiple • Show anything on computer

• Window can be resized by each Participant

• Show multiple applications easily

• Participants can select Scale To Fit to resize the shared application to their content window size

• Requires more bandwidth

•Can only show the application you selected

• Be careful of sharing unwanted information i.e. email messages

• Must be careful not to open new applications on top of the shared application – black box

• Tip – clean up desktop before sharing especially graphically intense photographs

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Web Tour

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Objectives:• Deliver a session using Web Tour

Display a website to session participants Publish the URL to the Chat panel

Web Tour

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Web Tour

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Moderator View

• Follow Me• Publish URL to Chat• Go to URL…

Demonstrate Web Tour and Publish the URL to the Chat and explain the significance ie participants can’t bookmark to return to the site because they do not have the URL address bar.

Explain what happens when Follow Me is checked and unchecked (Checked, all participants will be synced to the host view each time something is clicked on the website, Unchecked everyone can independently explore the website)

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Participant View

• Live Links… so fully interactive including audio

Explain that Participants can click all of the live links on a page. The Moderator who has “Follow Me” selected will be able to resynchronize participants to a new page if the Moderator navigates to that page.Web Tour is a good tool for web-based multimedia because it transmits audio.

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Application Sharing vs Web TourApplication Share when…

• One at a time activity• Demonstrate how to

perform tasks• Demonstrating a website• Sharing a password

protected site

Web Tour when…

• All actively participate• Participants perform the

tasks independently• Accessing multimedia

such as YouTube• Creating an interactive

recording… web links are active in the recording

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Objectives:• Load and distribute a file using the File

Transfer tool (send training PPT)

• Identify File Transfer notifications• Save the transferred file

File Transfer

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File Transfer

• Window > Show File Transfer Library

Progress Indicators

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Notifications & Save

• Files are pushed to participants for download Prompt participants at time file is loaded

Prompt participants at any time during class to save the file

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Final Notes on File Transfer:

• Participants can be prompted to download at the same time as the upload to the File Transfer library.

• Also it is important to know Participants can save documents at anytime by opening the library, selecting the document and clicking the save icon.

• Finally, file transfer files will also be transferred in a recording.

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How to Create a Session and Invite Attendees

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Where Do I Start?http://scde.mrooms.org/mod/page/view.php?id=168954

(bookmark url)

Steps to set up ahead of time

Scroll to bottom of page for guides and access login page

http://scde.mrooms.org/mod/page/view.php?id=168954


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How do I create a session?

https://sas.elluminate.com/site/external/login/user(can bookmark this site)

Demo thru. Web Tour

https://sas.elluminate.com/site/external/login/user

https://sas.elluminate.com/site/external/login/user

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How do I create Session? 1Demo/Practice (use web tour)

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Copy/paste url into invite

Then next screen opens:

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You will also receive an email:

Moderator only access link

Link to invitees

Telephony info.

Copy telephony and url info. and paste into email out to invitees—next slide:

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Sample Email invite:


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Moderator

Participant

Moderator Tips

Practice with two computers or two people

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• Each session has limits on file size: 100MB Multimedia (video/audio) 20 MB of Whiteboard (PPT) (can delete as

you go, upload more) 10 MB File transfer (handouts)

Note File Limits:

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Materials License

Moderator Checklist:

Before Session:• Create session• Invite participants using

email template• 1-2 hours prior test your

computer in configuration room—update Java

During Session:• Login early to upload

PPT, test equipment• Load Welcome slide with

Audio set up directions• Record Session• Be sure all leave session

before you leave to make recording available

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Next Step & Support:Fill in this online form to get a new account:(Paste into chat) https://

docs.google.com/a/elearningscpd.com/forms/d/1nGWmTK3WfP_VY9yGzUDWsSEMAke_g_WyxTzpNiz1ji0/viewform

Blackboard Training Online Demand Center:http://

www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Web-Conferencing.aspx

(scroll down page to access for Moderator)

Blackboard Tech Support:877-382-2293

https://docs.google.com/a/elearningscpd.com/forms/d/1nGWmTK3WfP_VY9yGzUDWsSEMAke_g_WyxTzpNiz1ji0/viewform



http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center/Web-Conferencing.aspx



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Materials License

• Visit the On Demand Learning Centerhttp://www.blackboard.com/Platforms/Coll

aborate/Services/On-Demand-Learning-Center.aspx

Resources For Participants and Moderators

http://www.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx



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Evaluation

Please take a moment

to complete an evaluation

of this workshop session.

Title: Blackboard Collaborate Training Evaluation (ID 62133)

Survey URL (English): http://ed.sc.gov/Survey/index.php?sid=62133&lang=en

(paste URL into chat)

http://ed.sc.gov/Survey/index.php?sid=62133&lang=en

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Thank you for your participation and all you do for South Carolina students!

Catherine Musgrove

[email protected]

mailto:[email protected]

blackboard collaborate

Documents

participants panel

chat panel

audio video panel

participants views

panel layout options

participant interface

asked participants

moderator interface