1.organization behavior 38

1

Marks: 1/1

What process involves the activities like defining goals, establishing strategies for achieving these goals, and developing plans to integrate

and coordinate activities?

Choose one answer.

a. Organizing

b. Leading

c. Controlling

d. Planning

Right choice .Planning involves the process of defining goals, establishing strategies for achieving these goals, and

developing plans to integrate and coordinate activities

Submit

Correct

Marks for this submission: 1/1.

Question 2

Marks: 1/1

Which of the following activity comprises of motivating ,disciplining,managing conflict,staffing and training.

Choose one answer.

a. Networking

b. Communication

c. Tarditional Management

d. Human Resource

Management

Right choice.Human resource management comprises of motivating ,disciplining,managing

conflict,staffing and training Refer Sec 1.6

Submit

Correct


Question 3

Marks: 0.8/1

Which of the following is related to setting a tone for new employees' work by describing job-related expectations and reporting relationships.

Choose one answer.

a. Selection

b. Task Analysis

c. Feed Forward

Control

d. Orientation Right choice.Orientation sets a tone for new employees' work by describing job-related expectations and

reporting relationships.

Submit

Correct

Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 4

Marks: 0.7/1

Which role involves initiating new ideas to improve organizational performance?

Choose one answer.

a. Leading

b. Entrepreneur Right choice.Entrepreneural role involves initiating new ideas to improve organizational performance. Refer 1.5

c. Disturbance handlers

d. Resource Allocators

Submit

Correct


Question 5

Marks: 1/1

Which skill is associated with the ability to apply specialized knowledge or expertise?

Choose one answer.

a. Human Skills

b. Technical Skill Right choice.Technical skill is associated with the ability to apply specialized knowledge or expertise Refer Sec 1.5.2

c. Conceptual Skill

d. Disseminating Skill

Submit

Correct


Question 6

Marks: 1/1

________ involves designing, structuring, and coordinating the work?

Choose one answer.

a. Organzing Right choice.Organizing involves designing, structuring, and coordinating the work. Refer Sec 1.4

b. Leading

c. Controlling

d. Planning

Submit

Correct


>>>>>>>2 marks que.s

1

Marks: 0.9/1

e-solutions is a software company and it is looking for a suitable candidate for the position of project consultant .They are looking for a

person who has the ability to critically analyze, diagnose a situation and forward a feasible solution.He shall also possess creative thinking,ability to generate options and choosing the best available option.What type of skill may fulfill all these criteria?

Choose one answer.

a. Technical Skill

b. Human Skill

c. Communication Skill

d. Conceptual Skill Right choice

Submit

Correct


Question 2

Marks: 1/1

Jwala Refinary has a proper plan for scheduling maintenance on the plant machinery.What is this technique called?

Choose one answer.

a. Feed Forward

Control

Right choice.Feed forward controls focus on operations before they begin. Their goal is to prevent anticipated

problems. An example of feed forward control is scheduled maintenance on automobiles and machineryRefer section 1.4.4

b. Concurrent

Control

c. Feedback

Control

d. Personal Need

Analysis

Submit

Correct


Question 3

Marks: 1/1

What types of control focus on the results of operations and guide future planning, inputs, and process designs. what level o f analysis needs to be conducted?

Choose one answer.

a. Feed Forward

Control

b. Concurrent Control

c. Feedback Control

Right choice.Feedback controls focus on the results of operations. They guide future planning, inputs, and process designs .Refer section1.4.4

d. Personal Need

Analysis

Submit

Correct


Question 4

Marks: 0.7/1

Which analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to analyze their training needs.

Choose one answer.

a. Organization

analysis.

b. Task analysis

c. SWOT Analysis

d. Personal needs

analysis

Right choice . Personal needs analysis involves asking employees and managers, either in an interview or in a

self-administered questionnaire, to analyze their training needs.

Submit

Correct


<<<<<<<<<<<<4 marks

1

Marks: 0.7/1

Decisional roles involves decision making. Again, this role can be sub-divided in to the following: 1.Taking corrective action to cope with adverse situation 2.Negotiating with trade unions, or any other stakeholders 3.Allocating human, physical, and monetary resources

4.Initiating new ideas to improve organizational performance. Match the roles given in the choices below with appropriate description as

given above.

Choose one answer.

a. 1-Resource allocators,2-Entrepreneur,3-Negotiator,4-Disturbance Handlers

b. 1-Entrepreneur,2-Resource Allocator,3-Negotiator,4-Disturbance Handlers

c. 1-Negotiator2-,Entrepreneur,3-Resource Allocator,4-Disturbance handler

d. 1- Disturbance handlers,2-Negotiators,3-Resource Allocator,4-Entrepreneur Right choice.

Submit

Correct


Question 2

Marks: 1/1

Rutwik is an MBA from a top business school and has specialized in Finance. He is proficient in operating the tasks assigned to him and analyze the possibilities during crisis. But he is not able to manage his subordinates properly.What skill does he possibaly lack?

Choose one answer.

a. Technical Skill

b. Conceptual Skill

c. Human Skill Right choice. Refer section 1.5.

d. Decisional Skill

Submit

Correct


Question 3

Marks: 1/1

There is a meeting going on at High-tech Ltd. In the meeting they are discussing the questions like : 1.What makes the organization distinctive? 2.What is the market share? 3.what financing is available? 4.How much skilled workforce is there in the organization? What are

they trying to assess in the SWOT Analysis.

Choose one answer.

a. Weakness

b. Opportunity

c. Threat

d. Strengtth Right choice. Refer Section 1.4

Submit

Correct


<<<<<<<<< Unit Second >>>>>>>>>>>>>>>>>

<<<<<<<< 1 marks que.s

1

Marks: 0.9/1

Name second aspect of Theory X proposed by McGregor.

Choose one answer.

a. Need hierarchy

theory

b. Motivation Hygine theory

c. Bureaucratic theory

d. Theory Y Right answer.Douglas McGregor formulated two sets of assumptions - Theory X and Theory Y about human nature. Refer section 2.4

Submit

Correct


Question 2

Marks: 1/1

The definition given by Pugh explains that OB is concerned with the study of the structure, functioning and performance of organizations and

the _______________

Choose one answer.

a. The strategy of the organization

b. The financial planning of organization

c. The marketing plan for the organization

d. Behavior of groups and individuals within the organizations. Right Answer

Submit

Correct


Question 3

Marks: 1/1

Which branch of management is concerned with "the study of the structure, functioning and performance of organizations and the behavior of groups and individuals within them.

Choose one answer.

a. Financial management

b. Marketing management

c. Economics

d. Organization behavior Right Answer. Refer Sec 2.1

Submit

Correct


Question 4

Marks: 0.9/1

Which level of analysis studies the aspects like leaning perception and creativity.

Choose one answer.

a. Organization

level

b. Group level

c. SWOT analysis

d. Individual level

Right Answer.The level of analysis at individual level is more related to the study of aspects like learning,

perception, creativity, motivation .

Submit

Correct


Question 5

Marks: 0.8/1

Which study was used to standardize the work activities

Choose one answer.

a. Hawthorne

studies

b. Studies about

division of labor

c. Time and

motion study

Right Answer.Taylor was one of the first to attempt to systematically analyze human behavior at work. He insisted the use of time-and-motion study as a means of standardizing work activities. His scientific approach called for

detailed observation and measurement of even the most routine work, to find the optimum mode of performance.

d. Study of

authority

relations

Submit

Correct


Question 6

Marks: 0.9/1

Which term is used to define a consciously coordinated social unit, comprising of a group of people, who work on continuous basis to

achieve a common goal or set of goals

Choose one answer.

a. Society

b. Organization Right Answer

c. Nation

d. Army

Submit

Correct


<<<<<<<<<<<<< 2 marks que

1

Marks: 0.9/1

Arrange the given components in the smaller to bigger unit order (i) Organization , (ii) Individual , (iii) Group

Choose one answer.

a. Group - organization - individual

b. Group - Individual - organization

c. Organization - Individual - group

d. Individual - group - organization Right answer. Refer section 2.1

Submit

Correct


Question 2

Marks: 1/1

Intellectual capital is represented by the sum total of ____________ , __________ and ____________ of organizational workforce.

Choose one answer.

a. Qualification , number and gender

b. Nationality , language and salary

c. Productivity , tenure and training

d. Knowledge, expertise and dedication Right Answer

Submit

Correct


Question 3

Marks: 1/1

Priyanka is an OB consultant. The general manager of a 'e-Art' company contracts her and tells that the company is facing many problems like interpersonal conflict and issues related to leadership. what level of analysis needs to be conducted?

Choose one answer.

a. Global level of analysis

b. Individual level of analysis

c. Organization level of analysis

d. Group level of analysis Right Answer

Submit

Correct


Question 4

Marks: 0.9/1

Which of the following feature we seen in the bureaucratic system 1. Division of labor 2. Self actualization 3. Organization follows hierarchical principle 4. Groups affect the behavior of individuals at work 5. Many people feel important through a sincere appreciation of

their efforts

Choose one answer.

a. 2 and 3

b. 2 and 5

c. 1 and 3 Right Answer

d. 3,4 and five

Submit

Correct


<<<<<<<<<<< 4 marks que.s

1

Marks: 0.9/1

Match the given concept with appropriate theorists

Division of labor increases proclivity Adam smith

Administrative theory of management Henri Fayola

Theory based on authority relations Max Weber

Use scientific method to determine most efficient way of doing work Fredrick Taylor

Submit

Correct


Question 2

Marks: 0.9/1

Jigyasa is the supervisor at delicious foods. She is very strict and believe that the workers want to avoid responsibility and need it be closely

directed matches with Jigyasa's assumptions ?

Choose one answer.

a. Need nierragy theory

b. Scientific theory

c. Theory Y

d. Theory X Right Answer

Submit

Correct


Question 3

Marks: 0.9/1

Ms. Dutta is the learning and development manager for "Accurate solutions soft wear solutions" . The organization is aiming at enhancing

the productivity of employees, improving on innovative ideas and also to reduce employee turnover. The organization also aims to restructure the reward and recognition system. Before moving ahead with the plan, what all aspects need to be studied by Ms. Dutta. What

level of analysis shall be done?

Choose one answer.

a. Organization culture, technology : (Group level of analysis )

b. Learning, Creativity , task performance, turnover (Individual level of analysis) Right Answer

c. Leadership, conflict change (organizational level of analysis)

d. Power, norms, communication (individual level of analysis)

Submit

Correct


<<<<<<<< unit 3 >>>>>>>>>>>

<<<<<<<<,1 marks que

1

Marks: 0.9/1

Gardner has suggested eight different intelligences in his theory. What is the name of the theory

Choose one answer.

a. Classical conditioning

theory

b. Social learning theory

c. Theory of multiple

intelligences

Right Answer.the theory of multiple intelligences was developed by Gardner (1983, 1993). This theory

suggests eight different intelligences to account for a broader range of human potential in children and adults.

d. Operant conditioning

theory

Submit

Correct


Question 2

Marks: 0.9/1

What is the key element in Skinner's SR theory

Choose one answer.

a. Modeling

b.

Reinforcement

Right Answer.Acording to the operant conditioning theory when a particular Stimulus-Response (S-R) pattern is

reinforced (rewarded), the individual is conditioned to respond. Reinforcement is the key element in Skinner's S-R

theory. A reinforce is anything that strengthens the desired response.

c. Information

d. Observing

Submit

Correct


Question 3

Marks: 1/1

What type of intelligence is more important for cost accountant

Choose one answer.

a. Linguistic intelligence

b. Spatial intelligence

c. Naturalist intelligence

d. Logical mathematical intelligence Right Answer.Logical-mathematical intelligence ("number/reasoning smart")

Submit

Correct


Question 4

Marks: 0.8/1

What type of relationship is observed between the tenure and job productivity

Choose one answer.

a. Positive

b. Negative

c. No relationship

d. Inconsistent

Submit

Correct


Question 5

Marks: 0.8/1

Which form of associative learning process was proposed by Pavlov in 1927.

Choose one answer.

a. Operant conditioning

b. Social learning

c. Classical

conditioning

Right Answer.Classical Conditioning is a form of associative learning process proposed by Pavlov (1927). This

process involves presentations of a neutral stimulus along with a stimulus of some significance.

d. Reinforcement

process

Submit

Correct


Question 6

Marks: 1/1

Which method of shaping of behavior involves the process of taking away the reward as a consequence of a undesired behavior

Choose one answer.

a. Positive reinforcement

b. Negative reinforcement

Right Answer.This is the process of having a reward taken away as a consequence of a undesired behavior.

c. Punishment

d. Extinction

Submit

Correct


<<<<<<<<, 2 marks que

1

Marks: 1/1

Behavior modification is a system of motivation which is an attempt to change behavior by manipulating ___________ and _______________.

Choose one answer.

a. Stimulus and response

b. Attitude and emotions

c. Cognitive and environmental stimulus

d. Rewards and punishment Right Answer

Submit

Correct


Question 2

Marks: 0.8/1

Fleishman has proposed nine basic physical abilities. There abilities are classified in three different factors. There factors are strength factors, flexibility factor and others. What categories are found in flexibility factors?

Choose one answer.

a. Static and Explosive

b. Extent and dynamic Right Answer

c. Stamina and balance

d. Body and trunk

Submit

Correct


Question 3

Marks: 0.9/1

Mr. Smith has planned to study a theory that deals in observing and modeling of the behavior attitude and emotional reactions of others. Choose the correct option to identify which theory Mr. Smith is planning to study

Choose one answer.

a. Social learning theory Right Answer

b. Behavior modification theory

c. Classical conditioning theory

d. Operant conditioning

Submit

Correct


Question 4

Marks: 1/1

Which of the following is the example of positive reinforcement

Choose one answer.

a. Salary paid to the employee

b. Praising in public and punishing in private

c. Transfer of employee to a remote area

d. Bonus and promotion Right Answer

Submit

Correct


<<<<< 4 marks que

1

Marks: 1/1

Accurate solutions is a center, which prepares different types of tests related to assessing the number aptitude, verbal comprehension,

perceptual sped, inductive reasoning, deductive reasoning, spatial visualization, and memory. Surya is preparing for SAT. How can Accurate help him?

Choose one answer.

a. To get a VISA for foreign Country

b. To ascertain general intellectual abilities Right Answer

c. To build up physical ability

d. To get a job

Submit

Correct


Question 2

Marks: 0.9/1

Rajeev is the associate director at Abode Real estate company. He is leading the team of 20 people including the designers and architects at different levels. Karan is a summer trainee and he is observing the behavior pattern of Rajeev with the team members Karan observes that

(1) Whenever the employee does a good job Rajeev praises him immediately (2) Good performers are given gift vouchers every time they perform well like approval of draft in one go, error free design. What type of reinforcement schedule is followed here:

Choose one answer.

a. Intermittent reinforcement schedule

b. Continuous reinforcement schedule Right answer refer section 3.3.1

c. Fixed interval schedule

d. Variable internal reinforcements

Submit

Correct


Question 3

Marks: 1/1

Vinod , is a B Tech in Electronics and Communication, Currently working at Sharp Electricals as a sales executive . He is not enjoying his job

and not getting any job satisfaction. What may be the possible reason for this.

Choose one answer.

a. Poor salary

b. Lot of travelling

c. Poor ability-job fit Right Answer

d. None of the above

Submit

Correct


<<<<<<<<<<<<, unit 4 >>>>>>>>>>>>>…

<<<<<<<<< 1 marks que

Question 1

Marks: 0.7/1

Name the cultural dimension (GLOBE RESEARCH). Which deals with the degree to which power is unequally shared in a society or an organization

Choose one answer.

a. Uncertaining avoidence

b. Assertiveners

c. Power distance Right Answer

d. Future orientation

Submit

Correct


Question 2

Marks: 1/1

What is the method to measure cognitive elements?

Choose one answer.

a. Intelligence test

b. Personality test

c. Value survey

d. Attitude scales Right Answer

Submit

Correct


Question 3

Marks: 1/1

What type of values are related to interest in people and Love as a human relationship

Choose one answer.

a. Economic

b. Social Right Answer

c. Relegious

d. Political

Submit

Correct


Question 4

Marks: 0.9/1

Which category of the workforce was largly influenced by the great depresion and world war II

Choose one answer.

a. Boomers

b. Xers

c. Veterans Right Answer

d. Nexters

Submit

Correct


Question 5

Marks: 1/1

Which latest human behaviour technique considers direct involvement of business leaders with the people in his company

Choose one answer.

a. Job satisfaction

b. Job involement

c. Organiztional commitment

d. Organization citizenship behaviour Right Answer

Submit

Correct


Question 6

Marks: 0.7/1

Which of the following may help to reduce the inherent tension in high dissonance

Choose one answer.

a. Rationalization

b. Social presue

c. High rewards Right Answer

d. Direct experience

Submit

Correct


<<<<<<<, 2 marks que

Question 1

Marks: 0.8/1

Create wonder is an organization involved in event management, there is a group of employees who often inform the authorities about the wrong doings of the company at different levels or coworkers. What is the particular term used for this practice

Choose one answer.

a. Social responsibility

b. Whistle blowing Right Answer

c. Equitable rewards

d. Supportive working conditions

Submit

Correct


Question 2

Marks: 0.9/1

What makes a significant contribution to the value that individual holds

Choose one answer.

a. Personality , emotions Not the right answer.Refer section 4.1

b. Parents , teachers , friends Right Answer

c. Intelligence, personality Not the right answer.Refer section 4.1

d. Experience, perception Not the right answer.Refer section 4.1

Submit

Correct


Question 3

Marks: 1/1

What was the value orientation for the conart group called Boomers

Choose one answer.

a. Comfertable life and family security Not the right answer.Refer section 4.3

b. Friendship and happiness Not the right answer.Refer section 4.3

c. Freedom and comfortable lift Not the right answer.Refer section 4.3

d. Sense of accomplishment and social recognition Right Answer

Submit

Correct


Question 4

Marks: 1/1

Which of the following are the components of an attitude?

Choose one answer.

a. Organization commitment and job satisfaction Not the right answer.Refer section 4.5

b. Cognition and behaviour Right Answer

c. Power distance and individualism Not the right answer.Refer section 4.5

d. Assertiveness and collectivism Not the right answer.Refer section 4.5

Submit

Correct


<<<<<<<<<, 4 marks que

1

Marks: 0.7/1

'HR Trendz' is a research firm. The recent survey conducted on the current workforce indicates. The new entrants have high expectations; they enjoy team work and are highly self-reliant. They don't mind doing frequent job hopping. To prepare the report research firm is

referring to contemporary work cohort. What is the exact term that shall be used for such entrants?

Choose one answer.

a. Nexters Right Answer

b. Boomers

c. Veterans

d. Xers

Submit

Correct


Question 2

Marks: 1/1

Match the cohorts with their respective time frames. a. Veterans b. Boomers c. Xers d. Nexters Choose correct option

Choose one answer.

a. 1) Most recent, 2) 1940 , 3) Mid 1980 ,4) 1960 to 1980 Not the right answer refer section 4.3

b. 1) 1940, 2) 1960 to 1980, 3) Mid 1980, 4) Most recent Right Answer

c. 1) 1960 to 1980, 2) Most recent, 3) 1960 to 1980, 4) Mid 1980 Not the right answer refer section 4.3

d. 1) Mid 1980, 2) 1960 to 1980, 3) Most recent, 4) 1940 Not the right answer refer section 4.3

Submit

Correct


Question 3

Marks: 0.8/1

Prince Polymers is a manufacturing company. Deepa is a summer intern. She is doing the project there. She found that in Prince polymers the emphasis is more aspects related to money, achievement and recognition .She is trying to identify the dominant social nature. She is

referring to Hofstadter's research to prepare conclusions.

Choose one answer.

a. Individualism

b. Masculinity Right Answer

c. Femininity

d. Power distance

Submit

Correct


<<<<<<<<,,, unit 5 >>>>>>>>>>>>.

<<<<<<<<<<<,, 1 marks que

1

Marks: 0.7/1

Accordinng to MBTI the exact opposite of Thinking is _________

Choose one answer.

a. Sensing

b. Extroversion

c. Perceiving

d. Feeling Right Answer.The exact opposite of thinking is Feeling

Submit

Correct


Question 2

Marks: 1/1

Traits like physique,eye color,height etc are categorised under which of the following ?

Choose one answer.

a. Heredity Right Answer

b. Environment

c. Family

d. Culture

Submit

Correct


Question 3

Marks: 0.7/1

What theory has been given by Rotter?

Choose one answer.

a. Need hierarchy theory.

b. Personality Somotypes

c. Locus of Control Right Answer.

d. Theory Y

Submit

Correct


Question 4

Marks: 1/1

Which model classifies human beings into four opposite pairs.

Choose one answer.

a. 16 PF

b. Personality Somotypes

c. MBTI Right Answer

d. Type A, Type B

Submit

Correct


Question 5

Marks: 1/1

Who has defined personality as "the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to his environment."

Choose one answer.

a. Cattell

b. Mayer

c. Allport Right Answer.

d. Gluck

Submit

Correct


Question 6

Marks: 1/1

Who proposed the 16 factor personality model?

Choose one answer.

a. Sheldon

b. Myers and Briggs

c. Rotter

d. Cattell Right Answer

Submit

Correct

<<<<<<<<<<<<<, 2 marks que

Question 1

Marks: 1/1

Holland has proposed Six themes of ____and _________ within which all jobs can be classified.

Choose one answer.

a. Body types and personality traits

b. Primary features and descriptors

c. Internal and external attributes

d. People and work Environment Right Answer

Submit

Correct


Question 2

Marks: 0.8/1

Intronert-N-Intuitive-T-Thinkin-J-judging- personality types best suit in the roles of

Choose one answer.

a. Organisors

b. Visionaries Right Answer

c. Conceptualizer

d. Fighters

Submit

Correct


Question 3

Marks: 0.9/1

Pratik has a tendency to deceive and manaipulte others for personalgain. What term describes him correctly?

Choose one answer.

a. Extrovert

b. Introvert

c. Machiavellianism Right answer.

d. Type B personality

Submit

Correct


Question 4

Marks: 0.7/1

Which one of the Big five personality factors includes nAch (need for Acheivement)

Choose one answer.

a. Consciousness Right Answer

b. Neuroticism

c. Agreeableness

d. Openness to Experience

Submit

Correct


<<<<<<<< 4 marks que

Question 1

Marks: 0.7/1

Arjun is a Customer Care Officer at FineTrans Bank. He is highly competitive, hostile and aggressive. He is also impatient and excessively time-conscious. What type of Personality is he? Opt for the best suited term.

Choose one answer.

a. Type B Personality

b. Extrovert

c. Endomorph

d. Machiavellistic Right Answer

Submit

Correct


Question 2

Marks: 1/1

Creative Canvas is an advertising agency looking for hiring a new team of creative heads to prepare new advertisements. They are looking for the qualities like innovative, individualistic, versatile, and attracted to entrepreneurial ideas, resourceful in solving challenging

problems.They decide to conduct a MBTI test, what possible combination is best suited to their requirement?

Choose one answer.

a. INTJ

b. ESTJ

c. INFP

d. ENTP Right Answer

Submit

Correct


Question 3

Marks: 1/1

Jaya is a self-confident, ambitious and energetic person. She prefers the verbal activities, to influence others and attain power. Her mother wishes that she may learn music and become a musician while the father wants her to become a economist.You are a career counselor.

What congruent occupation you may suggest, what is the personality type you identify?

Choose one answer.

a. Social - Teacher, Counselor

b. Enterprising - Lawyer, Public Relations Specialist Right Answer

c. Artistic - Painter Musician

d. Realistic - Mechanic, Farmer

Submit

Correct


<<<<<<<<<< unit 6 >>>>>>>…………

<<<<<<<< 1 marks qus

Question 1

Marks: 1/1

"Subjective emotional responses are the result of physiological changes within human bodies."This is stated in the :

Choose one answer.

a. Schachter-Singer theory

b. Cannon-Bard theory

c. James-Lange Theory Right Answer

d. Lazarus' appraisal theory

Submit

Correct


Question 2

Marks: 0.9/1

The six emotions- Anger ,Fear ,Sadness, Happiness, Disgust, Surprise,which are universally recognized and applicable are found by :

Choose one answer.

a. Mowrer

b. Ekman Right Answer.

c. Panksepp

d. Watson

Submit

Correct


Question 3

Marks: 0.8/1

Which competency deals with the capacity for understanding one's emotions, one's strengths, and one's weaknesses.

Choose one answer.

a. Self management

b. Self Awareness Right Answer

c. Social Awareness

d. Relationship Management

Submit

Correct


Question 4

Marks: 1/1

Which emotion is closely associated with the symptoms like heightened heartbeat, increased "flinch" response, and increased muscle tension

Choose one answer.

a. Sadness

b. Fear Right Answer

c. Shame

d. Desire

Submit

Correct


Question 5

Marks: 0.9/1

Which of the following is the secondry emotion for Love, according to parrot's classification.

Choose one answer.

a. Cheerfulness

b. Zest

c. Pride

d. Longing Right Answer

Submit

Correct


Question 6

Marks: 1/1

Which test, was designed to measure learned optimism and which has been impressive in its ability to identify high performing students, salespeople, and athletes, to name just a few

Choose one answer.

a. Bar-On's EQ-I

b. MEIS

c. ECI

d. Seligman's SASQ Right Answer

Submit

Correct


<<<<<<< 2 marks que

Question 1

Marks: 0.7/1

1._____emotions are an individual's actual emotions. 2.__________ emotions are those that are organizationally required and considered

appropriate in a given job.

Choose one answer.

a. 1. Primary and 2. Secondary

b. 1. Felt and 2. Displayed Right Answer

c. 1. Displayed and 2. Felt

d. 1. Tertiary and 2 Primary

Submit

Correct


Question 2

Marks: 0.9/1

David Wechsler defined intelligence as "the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment". He referred to ________as well as ________ elements, by which he meant affective, personal, and social

factors.

Choose one answer.

a. Memory and problem-solving

b. Non-intellective and intellective Right answer

c. Affective and cognitive

d. Intrapersonal" and interpersonal

Submit

Correct


Question 3

Marks: 0.9/1

For the secondary emotion Suffering choose the correct set of Tertiary emotions-

Choose one answer.

a. Despair, hopelessness, gloom

b. Agony, hurt, anguish Right Answer

c. Dismay, disappointment, displeasure

d. Sorrow, woe, misery

Submit

Correct


Question 4

Marks: 0.9/1

Personal competence-comprises of three dimensions of emotional intelligence, such as:

Choose one answer.

a. Self Esteem, Self Monitoring, Self Appraisal

b. Feeling, Attitude, Personality

c. Self-awareness, self-regulation and motivation Right Answer

d. Self Regulation, Motivation and Values.

Submit

Correct


<<<<<<< 4 marks que

1

Marks: 0.9/1

Bikram has difficulty in expressing his emotions and understanding the emotions of others. He rarely cry and people perceivs him as bland and cold. He feels uncomfortable with his own feelings and is not able to discriminate among his different emotions. Identyfy the nature of

disorder that he is suffering from? What type of job may be suitablefor him?

Choose one answer.

a. Schezophrenia.The suitable job will be one involving lot of creativity.

b. Alexithymia. The suitable job will be the one that does involves little or no emotional labor. Right Answer

c. Autism. The suitable job will be the one involving lot of travelling.

d. Dyslexia. The suitable job will be one related to desk and office work.

Submit

Correct


Question 2

Marks: 1/1

Birbal is a senior manager in a BPO. He is into Human Resource management. He believes in continuously enriching his competencies, and attends to different workshops and programmes. He is currently aiming to enhance his emotional. Intelligence. What type program he shall attend?

Choose one answer.

a. Leadership growth Lab

b. Empathy and social skills training Right Answer

c. Lab in Social Networking

d. Negotiation skills

Submit

Correct


Question 3

Marks: 0.7/1

Viineet's behavior reflects that he effective in persuasiveness and team management. He manages social and work relationships very well. He is able to understand and control his own emotion and can emphasize with the feelings of others. Which skill majorly contributes for this

type of behavior?

Choose one answer.

a. Persuasion Skill

b. Managerial skill

c. Leadership skill

d. Social skill Right Answer

Submit

Correct


<<<<<<<< unit 7 >>>>>>>>>>>

<<<<<< 1 marks que

1

Marks: 0.9/1

Distinctiveness Consensus Consistency are three determining factors related to _________ theory.

Choose one answer.

a. Personality

b. Attribution Right Answer.Refer section 7.3.

c. Emotion

d. Self Serving Bias

Submit

Correct


Question 2

Marks: 1/1

The three factors that shape perception of an individual are :

Choose one answer.

a. Distinctiveness,Consensus,Consistency

b. Projection,halo Effect, Sterotyping

c. Perceiver, Target, Situation. Right Answer.

d. Contrast Effect,First Impression Error

Submit

Correct


Question 3

Marks: 0.8/1

The __________occurs when we draw a general impression on the basis of a single characteristic.

Choose one answer.

a. Selective Perception

b. fundamental Attribution Error

c. Halo effect Right Answer.

d. Projection

Submit

Correct


Question 4

Marks: 1/1

Which criteria is followed when the decisions are made solely on the basis of their outcomes and consequences?

Choose one answer.

a. Focus on Rights

b. Emphasis on Rights

c. Utilitarion Right Answer.

d. Focus on justice

Submit

Correct


Question 5

Marks: 0.8/1

Which of the following factors are related to the perceiver?

Choose one answer.

a. Sound ,size, background

b. Time ,Work Setting

c. Attitude,motives,interests Right Answer.

d. Proximity,motion

Submit

Correct


Question 6

Marks: 1/1

Which of the following includes the personal characterstics associated with creativity.

Choose one answer.

a. Intrinsic task Motivation

b. Intutive Decision making

c. Aptitude

d. Creative Thinking Skills Right Answer

Submit

Correct


<<<<<<< 2 marks que

Question 1

Marks: 1/1

Arjun is the general manager of a Manufacturing unit involved in making electrical equipments. There is big competiotion in the market

because of the chinese produts and the business is in crisis . Another big player in market has given the option to acquire the unit. Arjun is finding it defficult. He do naot have sufficient data , the related facts are also limited. What decision making mayhelp him in this situation.

Choose one answer.

a. Intutive Decision making Right Answer

b. Group decision making

c. Bounded rationality

d. Creative thinking

Submit

Correct


Question 2

Marks: 1/1

What are the two types in the self fulfilling prophecy ?

Choose one answer.

a. halo and Contrast Effect

b. Pygmallion and Golem Effect Right Answer

c. Attribution Error and Impression error

d. Bounded rationality and Intutive decision making

Submit

Correct


Question 3

Marks: 0.8/1

When the information overload has to be avoided what type of shortcuts could be taken by decision makers?

Choose one answer.

a. Bounded rationality

b. Creative decision making

c. Projection

d. Heuristics or judgmental Right Answer

Submit

Correct


Question 4

Marks: 0.8/1

Why do we put togather objects or events that are unrelated?

Choose one answer.

a. Because of attitude and motives

b. As a result of work and social setting

c. As a result of physical or time proximity. Right answer.

d. because of personality and emotions.

Submit

Correct


<<<<<< 4 marks que

Question 1

Marks: 1/1

Ranjan Rao is the Team Leader at Zen Tech Software Solutions. He puts in lots of confidence in his employees and trusts their capabilities. The performance of team members have improved remarkably after he has taken the charge. This is a positive instance of the self-fulfilling

prophecy. Identify the related effect.

Choose one answer.

a. Halo Effect

b. Contrast effect

c. Pygmalion Effect

d. Golem Effect Right Answer

Submit

Correct


Question 2

Marks: 0.9/1

Revathi is having a tendency to underestimate the influence of external factors and overestimate the influence of internal or personal factors. She usually attribute her own successes to internal factors, such as, ability or effort while putting the blame for failure on external

factors, such as, luck. This is called the ___________.

Choose one answer.

a. Selective Perception

b. Halo Effect

c. Bounded Rationality

d. self-serving bias Right Answer

Submit

Correct


Question 3

Marks: 0.9/1

What is the correct order of steps for a decision making process (i) Alternative development (ii) Escalation of commitment (i ii) Problem

identification (iv) Making choices

Choose one answer.

a. (i) (ii) (iii) (iv)

b. (iv) (i) (ii) (iii)

c. (iii) (i) (iv) (ii) Right Answer

d. (iii) (iv) (ii) (i)

Submit

Correct


<<<<<<<< unit 8 >>>>>>>>.

<<<<<<< 1 marks que

Question 1

Marks: 1/1

Hygiene factors and Motivators are part of the theory given by _______.

Choose one answer.

a. Adams

b. Mc Cleeland

c. Adler

d. Herzberg Right Answer.

Submit

Correct


Question 2

Marks: 0.8/1

The Hierarchy of Needs Theory is proposed by :

Choose one answer.

a. Vroom

b. Mc Gregor

c. Alderfer

d. Maslow Right Answer.

Submit

Correct


Question 3

Marks: 0.8/1

The value a person places on the rewards he or she expects to receive from an organization is referred as ________.

Choose one answer.

a. Expectancy

b. Instrumentality

c. Valence Right Answer.

d. Motivators

Submit

Correct


Question 4

Marks: 0.7/1

Which of the following concept is related to the People's perceptions of fairness in organizations, consisting of perceptions of how decisions are made regarding the distribution of outcomes and the perceived fairness of those outcomes themselves.

Choose one answer.

a. Instrumentality

b. Organizational Justice Right Answer

c. MBO

d. Employee recognition programs

Submit

Correct


Question 5

Marks: 0.7/1

Which of the following motivational tool involves the participation of small groups of employees who work voluntarily on company time to address quality-related problems such as quality control, cost reduction, production planning and techniques and even product design?

Choose one answer.

a. Quality Circles Right Answer

b. Participative Management.

c. Employee Stock Ownership Plan.

d. Employee recognization Programme

Submit

Correct


Question 6

Marks: 0.9/1

Which of the following refers to an individual's belief that he or she is capable of performing a task?

Choose one answer.

a. Goal Setting

b. Self-efficacy Right Answer

c. Reinforcement Theory

d. Equity Theory

Submit

Correct


<<<<<<<<<<<< 2 marks que

1

Marks: 0.33/1

Match the ERG theory with related concepts of Maslow's theory.

Existence Physiological and safety

Relatedness Social needs

Growth Esteem and self-actualization needs

Submit

Correct


Question 2

Marks: 0.8/1

Mr. T .P . Mody is heading a Mineral Water Unit .He takes good care about issues like advancement, recognition, responsibility, and achievement. What type of factors he is focussing and what he is trying to achieve for the employees.

Choose one answer.

a. Job Involvement and Extrinsic factors

b. Better Performance and Extrinsic factors

c. Job Satisfaction and Intrinsic factors Right Answer

d. Employee Participation and Hygiene factors.

Submit

Correct


Question 3

Marks: 1/1

Rajeev is working as a copyrighter with an Advertising consultancy.He is very friendly and derive satisfaction from social and interpersonal activities. There is a need to form strong interpersonal ties and to "get close" to people psychologically. If asked to choose between working

at a task with those who are technically competent and those who are their friends, he chooses the friends. Identify the dominant need?

Choose one answer.

a. Need for Affiliation Right Answer.

b. Self Actualization

c. Need For Power.

d. Need for achievement

Submit

Correct


<<<<<<< 4 marks que

1

Marks: 1/1

The formula for performance includes f (_______x Motivation x________).

Choose one answer.

a. Ability, Opportunity Right Answer

b. Existance,Growth

c. nAch,nPow

d. Y and X

Submit

Correct


Question 2

Marks: 1/1

Which of the following are the Hygine factors according to the Herzberg's theory.

Choose one answer.

a. Achievement and Responsibility

b. Growth and Advancement

c. Challenging Job ,Promotion

d. Salary and Working Conditions Right Answer

Submit

Correct


Question 3

Marks: 0.9/1

Which of the following categories are part of Alderfer's theory?

Choose one answer.

a. X and Y

b. Self Esteem, Self Actualization

c. Existence, relatedness, growth. Right Answer.

d. nAch, nPOw

Submit

Correct


Question 4

Marks: 0.9/1

Which of the following need fall in the lower order needs in the Maslow's Need Hierarchy Pyramid?

Choose one answer.

a. Affection and belongingness.

b. Autonomy and achievement

c. Self fulfilment

d. Hunger and security Right Answer.

Submit

Correct


<<<<<<< unit 9 >>>>>>>>>

<<<<<<<<< I marks que

Question 1

Marks: 0.9/1

In the given level of leadership the leader adds concern for people to an authoritative position a benevolent dictatorship is formed identify the leadership style based on likes theory

Choose one answer.

a. Exploitative authoritative

b. Participative

c. Benevolent authoritative Right Answers

d. Consultative

Submit

Correct


Question 2

Marks: 0.9/1

The 5 , 5 matrix of leadership grid indicates ___________style

Choose one answer.

a. The controlling leader

b. The status quo leader Right Answer.

c. Team leader

d. Accommodating leader

Submit

Correct


Question 3

Marks: 0.8/1

Which leadership is essentially about sharing out leadership across the organization?

Choose one answer.

a. Servant leadership

b. Distributed leadership Right Answer.

c. Transactional leadership

d. Situational leadership

Submit

Correct


Question 4

Marks: 1/1

Which theory is associated with the Aristotle statement "Men are marked out from the moment of birth to male or be ruled"?

Choose one answer.

a. Trait theory

b. Behaviour theory

c. Situational theory

d. Great man theory Right Answer

Submit

Correct


Question 5

Marks: 1/1

Which theory of leadership describe the way that leaders encourage and support their followers in achieving the goals

Choose one answer.

a. Path-goal theory Right Answers

b. Fielders contivegency model

c. Vroom & Yetton;s Normative modem

d. Transformational leadership

Submit

Correct


Question 6

Marks: 1/1

Who identified the four primary traits by which leads could succeed or 'derail'

Choose one answer.

a. Stogdill

b. McCall and Lombardo Right Answers

c. Blake and Mouton

d. Aristotle

Submit

Correct


<<<<<<<<<< 2 marks que

1

Marks: 0.9/1

According to the catagorization made by McCall and Lombardo the given characterstics - Calm, confident and predictable ,will fall under which primary trait ?

Choose one answer.

a. Good interpersonal skills

b. Admitting Error

c. Intellectual Breadth

d. Emotional Stability and Composure Right Answer

Submit

Correct


Question 2

Marks: 1/1

According to the Situational Leadership Model, what type of leaders pass day-to-day decisions, such as task allocation and proceses, to the

follower.Choose the correct option from the given choices.

Choose one answer.

a. Telling/ Directing Leaders (S1)

b. Coaching/Selling Leaders (S2)

c. Supporting/Participating Leaders(S3) Right answer.

d. Delegating Leaders.

Submit

Correct


Question 3

Marks: 1/1

Vijay is the general manager in his family managed business of manufacturing artificial jewellary.He avoids power and responsibility and do not take much inititiative in decision making. What is the leadership style of Vijay , according to the Lewin's Classification.

Choose one answer.

a. Autocratic

b. Participative

c. Laissez-faire Right answer.

d. Democratic

Submit

Correct


Question 4

Marks: 1/1

Which of the following phenomenon are seen in the charismatic Leadership?

Choose one answer.

a. leadership responsibility is dissosiated from the organization hierarchy.

b. How may I help You?

c. Leader is a social architact.

d. Followers trust the correctness of the leader's believes. Right answer.

Submit

Correct

<<<<<<<<< 4 marks que

1

Marks: 1/1

Dr. Mehtais the CEO of NPO Rare Blood India. The organization gets funds from various government and corporate orgaizations. Mr. Mehta conducts regular meetings and interacts with the members of organization. He tries to bcreate a bonding amongst the employees towards

the goal and symbolizes the vision. He also helps them to understand the visionary goal.What type of leadership is exhibited by Dr. Mehta.

Choose one answer.

a. Charismatic leadership

b. Authoritative leadership

c. Participative leadership Not the right answer. Refer section 9.6.

d. Transformational Leadership.

Submit

Correct


Question 2

Marks: 0.9/1

Rajeev K. is the Vice President of a Construction Designs Consulatancy . He has a different approach to lead. He gives vague hints about the goals,he helps them In case there are roadblocks. He also encorages them by giving rewards.

Choose one answer.

a. Transformational Leadership

b. Path Goal Leadership Right Answer

c. Situational Leadership

d. Servant Leadership

Submit

Correct


Question 3

Marks: 0.8/1

Choose one answer.

1. a

2. b

3. c Right Answer.

4. d

Submit

Correct


<<<<<<<<<< unit 10 >>>>>>>>>>


Question 1

Marks: 1/1

A _____________ group consists of a manager and the employees who report to him or her. Thus, it is defined in terms of the organization's hierarchy.

Choose one answer.

a. Committee

b. Interest Group

c. Task group

d. Command group Right Answer.

Submit

Correct


Question 2

Marks: 0.9/1

Which of the following is an Informal Group?

Choose one answer.

a. Cliques Right Answer

b. Committee

c. Command group

d. Task group

Submit

Correct


Question 3

Marks: 0.8/1

Which of the following technique restricts discussion or interpersonal communication during the decision-making process. Group members

are all physically present, as in a traditional committee meeting, but members operate independently.

Choose one answer.

a. Brainstorming

b. The Nominal group technique Right Answer

c. Delphi Technique

d. Devil's Advocate

Submit

Correct


Question 4

Marks: 0.9/1

Which stage is associated with the turbulent phase where individuals try to basically form coalations and cliques to achieve a desired status within the group.

Choose one answer.

a. Norming

b. Storming Right Answer

c. Performing

d. Forming

Submit

Correct


Question 5

Marks: 0.9/1

_________ are made up of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task.

Choose one answer.

a. Self managed teams

b. Problem-solving teams

c. Cross-functional teams Right Answer.

d. Quality Teams

Submit

Correct


Question 6

Marks: 1/1

_________acceptable standards of behavior that are shared by the group's members.

Choose one answer.

a. Status

b. Roles

c. Norms Right Answer

d. Role Conflict

Submit

Correct


<<<<<< 2 marks que

Question 1

Marks: 0.9/1

According to the punctuated-equilibrium model, which of the following is true about temporary groups with deadlines?

Choose one answer.

a. The first meeting seldom sets the group's direction

b. The transition ends the change process

c. A transition takes place at the end of the first phase which occurs exactly when the group has used up one half of its

allotted time

Right Answer.

d. The first phase of group activity is one of transition

Submit

Correct


Question 2

Marks: 0.9/1

Illusions of invulnerabilit, Illusions of group morality and Illusions of unanimity are certain symptoms. What is the phenomenon associated with these symptoms?

Choose one answer.

a. Norming

b. Status Equity

c. Quality Circle

d. Groupthink Right Answer

Submit

Correct


Question 3

Marks: 0.8/1

What is the correct sequence of stages in Tuckman's five stage model?

Choose one answer.

a. Norming ,forming,storming,adjourning,performing.

b. Storming,forming,adjourning,norming,performing

c. Forming,storming,norming,performing,adjourning. Right Answer.

d. Performing,storming,forming,norming,adjourning

Submit

Correct


Question 4

Marks: 0.8/1

When a group member is faced with the challenge of playing multiple roles, there may be a possibility that the individual is not able to

balance all the roles effectively, thereby reducing role effectiveness, hampering the group and organizational goal attainment process. What do we call this phenomenon?

Choose one answer.

a. Role Conflict Right Answer

b. Role Overload

c. Role Perception

d. Role Ambiguity

Submit

Correct



Question 1

Marks: 0.6/1

Match the norms with appropriate description.

Appearance

norms These norms include things like appropriate dress, loyalty to the w ork group or organization, w hen to look busy, and w hen it is acceptable to goof off.

Social

arrangement norms

These norms come from informal w ork groups and primarily regulate social interactions w ithin the group.

Allocation of

resources

norms

These may originate in the group or in the organization.

Submit

Correct


Question 2

Marks: 0.8/1

Ms. Punya is thinking of conducting a session to generate alternatives. She wnats to generate as many ideas as possible, suspending evaluation until all of the ideas have been suggested. She also wants to overcome pressures for conformity in the interacting group that

retard the development of creative alternatives. But she feels that the purpose may be hindered because of while listning to others, individuals may be distracted from their opwn idea and some may have the apprension that others could respond neagtivly to their idea.

What method could be used to best serve the objective of Ms. Punya.

Choose one answer.

a. Delphi

b. Groupthink

c. Electronic Brainstorming Right Answer

d. Quality Circles

Submit

Correct


Question 3

Marks: 0.7/1

Pragya,Sushma, Anuj,Vivek and Rajat are the MBA students and they are in one project group. Anuj and Sushma are close friends and

usually do not contribute much in terms of constructive efforts they normally rely on the efforts of other group members and fail to contribute their own time, effort, thoughts or other resources to a group. This has created a real drag on the group's efforts and

achievements. When a group carries out a task, it is harder to attribute the group's output to individual contributions. They have the

assumption that group's results will not indicate the individual's failure to contribute. What is the problem faced here by the group?

Choose one answer.

a. Social Loafing Right Answer.

b. Devil's Advocacy

c. Production Blocking

d. Role Ambiguity

Submit

Correct


<<<<<<< Unit 11 >>>>>>>>>>>>.

<<<<<<<<<<<< 1 marks que

Question 1

Marks: 0.8/1

Charismatic Power is an extension of referent power stemming from an individual's personality and interpersonal style. Others follow because they can articulate attractive visions, take personal risks, demonstrate follower sensitivity, etc.

Choose one answer.

a. Status

b. Roles

c. Norms Right Answer

d. Role Conflict

Submit

Correct


Question 2

Marks: 0.9/1

Power is the ability to make things happen in the way an individual wants, either by self or by the subordinates.

Choose one answer.

a. Motivation

b. Emotion

c. Perception

d. Power Right Answer.

Submit

Correct


Question 3

Marks: 0.8/1

The third base of "position" power is legitimate power, or formal authority .It stems from the extent to which a manager can use subordinates' internalized values or beliefs that the "boss" has a "right of command" to control their behavior.

Choose one answer.

a. Legitimate power Right Answer

b. Reward power

c. Coercive Power base

d. Information Power

Submit

Correct


Question 4

Marks: 0.7/1

Which of the given politians are driven by achievement, are the least political. They are often technical specialists who like details and precision. The person is usually quiet, sincere, modest and practical.

Choose one answer.

a. Company man or women

b. Jungle Fighters

c. The Craftsman Right Answer.

d. The Gamesmen

Submit

Correct


Question 5

Marks: 0.7/1

Which power base is being dependent on fear ?

Choose one answer.

a. Coercive Power Right Answer

b. Reward Power

c. Position Power

d. Information Power

Submit

Correct


Question 6

Marks: 0.9/1

Which term is used for the process of getting the support of other people in the organization to back up the request.

Choose one answer.

a. Bargaining

b. Coalition Right Answer

c. Friendliness

d. Assertiveness

Submit

Correct


<<<<<<<<<< 2 marks que

Question 1

Marks: 1/1

What are the factors that may lead to politicking?

Choose one answer.

a. Secure work environment

b. High degre of trust

c. Autocracy

d. Role Ambiguity Right Answer

Submit

Correct


Question 2

Marks: 1/1

What are the two main bases of power?

Choose one answer.

a. Authority and Delegation

b. Hierarchy and Position

c. Formal and Informal Right Answer.

d. Hierarchy and Authority

Submit

Correct


Question 3

Marks: 0.8/1

Which of the following are associated with exercising relational influence?

Choose one answer.

a. Coercion and reward

b. Information and Coercion

c. Bargaining and Assertiveness Right Answer.

d. Expertise and reward

Submit

Correct


Question 4

Marks: 0.8/1

Which of the following may be regarded as the legitimate political behavior?

Choose one answer.

a. complaining to your supervisor, bypassing the chain of command. Right Answer

b. sabotage, whistle blowing

c. symbolic protests

d. strikes

Submit

Correct


<<<<<<<<<< 4 marks que

1

Marks: 0.8/1

Match the correct power tactic:

Use of facts & data to make a logical rational presentation of ideas Reason

Use of negotiation through exchange of benefits and favors Bargaining

Use of flattery , creation of goodwill friendliness

Use of direct and forceful approach such as demanding compliance Assertiveness

Submit

Correct


Question 2

Marks: 0.7/1

Rashika manages the twelve Engineers assigned to her department at Excellent Engineering; Inc. Ms. Rashika consistently makes requests

clearly and politely to her subordinates. In addition, she genuinely seems to be sensitive to the perceptions and concerns of the staff. It can be stated that Rashika is engaging in the use of _________.

Choose one answer.

a. Expertise

b. Legitimate Power Right Answer

c. Control over rewards

d. Referent power

Submit

Correct


Question 3

Marks: 0.7/1

Samual is the General Manager of FreshGreen Tea Company. He is a tough manager, if someone is late he deducts the salary, and has dismissed more than 5 people in last month. People try to follow whatever he says. What kind of power is he exercising?

Choose one answer.

a. Reward Power

b. Coercive Power Right Answer

c. Referent Power

d. Charismatic Power.

Submit

Correct


<<<<<<<<< unit 12 >>>>>>>>>>.

<<<<<<<<, 1 marks que

Question 1

Marks: 0.9/1

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about, is called__________

Choose one answer.

a. Motivation

b. Emotion

c. Perception

d. Conflict Right Answer.

Submit

Correct


Question 2

Marks: 0.8/1

Conflict is any situation in which incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition between two or

more parties." Who has given this definition of conflict?

Choose one answer.

a. R. W Woodman Right Answer

b. K. W. Thomas

c. B. Kabanoff

d. Gray and Starke

Submit

Correct


Question 3

Marks: 0.7/1

Identify the conflict handling intention where -one party attempts to satisfy the other party's concerns.

Choose one answer.

a. Competing

b. Cooperativeness Right Answer

c. Assertiveness

d. Avoiding

Submit

Correct


Question 4

Marks: 0.8/1

Who defined conflict as "Conflict refers to a disagreement, opposition, or struggle between two or more individuals or groups. It results from incompatible influence attempts between and within individuals, groups or organizations."?

Choose one answer.

a. Gray and Starke

b. B. Kabanoff Right Answer

c. R.W. Woodman

d. K.W. Thomas

Submit

Correct


Question 5

Marks: 0.7/1

_______ is neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives, etc.

Choose one answer.

a. Arbitrator

b. Inquisitor

c. Mediator Right Answer.

d. Consultant

Submit

Correct


Question 6

Marks: 1/1

_________is an intellectual discomfort created by trying to achieve incompatible goals.

Choose one answer.

a. Affective Conflict

b. Person-role Conflict

c. Cognitive Conflict Right Answer

d. Role Conflict

Submit

Correct


<<<<<<<<<< 2 maks que

1

Marks: 1/1

Personal clashes occur due to ___________.

Choose one answer.

a. Individual differences in personal qualities as values ,attitudes. Right Answer

b. Conflicts between funtional units.

c. Poor agreement over goals

d. Bottleneck in flow of work

Submit

Correct


Question 2

Marks: 0.9/1

What arethe two general approaches to negotiotion?

Choose one answer.

a. Compromise and Avoidence

b. Accomodating and Collaborating

c. Avoiding and competing

d. Distributive bargaining and Integrative Bargaining Right Answer

Submit

Correct


Question 3

Marks: 0.9/1

Which of the following are intrapersonal conflict?

Choose one answer.

a. Direct and Indirect.

b. Interrole and Intrarole

c. Cognitive and Affective Right Answer.

d. Inter individual and person role

e. Not the right Answer. Refer Section 12.2

Submit

Correct


Question 4

Marks: 0.7/1

________conflict support the goals of the group and improves the performance,while _____________conflict hinders group performance.

Choose one answer.

a. Individual-Group

b. Affective and Cognitive

c. Functional and Dysfunctional Right Answer.

d. Person-Role

Submit

Correct


Question 1

Marks: 0.7/1

Deepika demonstrates her concern for the employees she manages at Gunther Fabricating by consistently giving in to their ideas or suggestions. It is rare to Deepika to challenge any employee's request. The best descriptor for her style of conflict resolution is most probably____________.

Choose one answer.

a. Accomodating Right Answer.

b. Competing

c. Collaborating

d. Compromising

Submit

Correct


Question 2

Marks: 0.9/1

Pratush has a very aggressive personality with little regard for the sensitivities of others. He is known to actively engage in open confrontation with the managers of his firm and shouts loudly to command the attention of the members attending the corporate meetings.

He resorts to stating "I am the owner so it must be done the way I want it to be done" whenever he stands to lost an argument. It is best indicated that Pratush possesses a __________style of conflict resolution.

Choose one answer.

a. Compromising

b. Collaborating

c. Competing Right Answer

d. Accomodating

Submit

Correct


Question 3

Marks: 0.9/1

Vishal , the manager of the marketing department for Prime Focus Enterprises, is finding himself engaged in a conflict situation with the manager of the finance department for the firm. Vishal is under time constraints for concluding a project and needs to have a decision to the

CEO within two days. He approaches the finance manager with a plan to cut the project expenses while asking that department to expedite the funding for advertisement. Vishal's style of conflict resolution in this situation is most probably the _________style.

Choose one answer.

a. Competing

b. Accommodating

c. Compromising Right Answer.

d. Avoidance

Submit

Correct


<<<<<<<< unit 13 >>>>>>>>>>.

<<<<<<<<<<, 1 marks que

Question 1

Marks: 0.9/1

According to this GAS model, what do you call the stage when a person encounters a stressor and wonders how to cope and feels anxiety and panic.

Choose one answer.

a. Physical

b. Exhaustion

c. Resistance

d. Alarm Stage Right Answer

Submit

Correct


Question 2

Marks: 0.8/1

Which of the following is a response to loss, failure, danger or a fear of the unknown ?

Choose one answer.

a. Anxity Right Answer

b. Anger

c. Depression

d. Emotion

Submit

Correct


Question 3

Marks: 0.7/1

_________ is caused by conflicting expectations related to two separate roles, such as employee and parent.

Choose one answer.

a. Intra role conflict

b. Person Role Conflict

c. Inter-role Conflict Right Answer

d. Role Conflict

Submit

Correct


Question 4

Marks: 0.9/1

_________ refers to a psychological and physiological state that results when certain features of an individual's environment challenge that person, creating an actual or perceived imbalance between demand and capability to adjust that results in a non-specific response".

Choose one answer.

a. Emotion

b. Exhaustion

c. Stress Right Answer

d. Alarm Stage

e. Not the right Answer.A person in alarm stage wonders how to cope and feels anxiety, even panic. The person breathes faster, blood pressure rises, pupils dilate and muscles tense. Refer Section 13.1

Submit

Correct


Question 5

Marks: 0.9/1

__________ is intended to reduce, modify or eliminate the demand or stressor causing stress.

Choose one answer.

a. Secondary prevention

b. Primary prevention Right Answer

c. Tertiary Prevention

d. Physical Demands

Submit

Correct



Question 1

Marks: 1/1

The environmental factors of stress may include _________and ________.

Choose one answer.

a. Political and technical uncertainty

b. Task and role demands Right Answer

c. Demand and supply

d. Labor and market

Submit

Correct


Question 2

Marks: 1/1

Two types of psychological stress i.e. good and bad are

Choose one answer.

a. Physical and emotional stress

b. Mental and Social

c. Eustress and Distress Right Answer.

d. Social and political

Submit

Correct


Question 3

Marks: 0.9/1

What are the three stages for preventing stress?

Choose one answer.

a. Primary,secondary and tertiary. Right Answer

b. Alarm,resistance,exhaustion

c. Forming ,storming,performing

d. Planning,prganizing ,meditation

Submit

Correct



Question 1

Marks: 0.9/1

Jacob is working as operations managers at Fino Financials, due to high attrition rate and frequent changes in the hierarchy, the priorities

keep changing. He gets different tasks each week to work upon. Many a times the tasks are not related to the job responsibilities he has been explained at the time of joining. The role stress caused here is due to ______________

Choose one answer.

a. Role Ambiguity Right Answer.

b. Role Overload

c. Role conflicts

d. Task demands

Submit

Correct


Question 2

Marks: 0.7/1

Prime time communication is an advertising company. On the afternoon of 11th September,2006, a sudden attack occurred causing a great loss in terms of physical property and this also badly affected the business. This has lead to a situation of crisis. Identify the type of crisis.

Choose one answer.

a. Perceptual crisis

b. Smoldering crisis Right Answer

c. Sudden crisis

d. Emotional crisis

Submit

Correct


Question 3

Marks: 1/1

Wintheworld is an agency that provides training for stress management.Infoway is a software company , which comes to them to conduct a

workshop on Stress management. The manager of Infoway insists on complete elimination of stress, but the agency tells them that its not possible. Which theory do they use to support the argument.

Choose one answer.

a. Distress

b. Eustress Right Answer

c. Crisis Management

d. Emotional Intelligence

Submit

Correct


<<<<<<<<< unit 14 >>>>>>>>.

<<<<<<<<< 1 marks que

Question 1

Marks: 0.8/1

According to which model, planned change is a cyclical process in which initial research about organizations provides the data to guide the

subsequent action to bring the required changes. It emphasizes on the significance of data collection and diagnosis prior to action planning .

Choose one answer.

a. Lewin's sequential Model

b. Path-Goal Model

c. Action research Model Right Answer

d. Herzberg's Model

Submit

Correct


Question 2

Marks: 0.8/1

Change in the top management is ________force of change.

Choose one answer.

a. External

b. Political

c. Internal Right Answer.

d. Environment

Submit

Correct


Question 3

Marks: 0.8/1

Which of the following is the internal force to change?

Choose one answer.

a. Performance Gaps Right Answer

b. Technology

c. Business Scenario

d. Environmental factors

Submit

Correct


Question 4

Marks: 0.9/1

Which of the following is the external force to change?

Choose one answer.

a. Employee Need

b. Social Change Right Answer

c. Perforance Gaps

d. Deficiency in Existing Organizations

Submit

Correct


Question 5

Marks: 1/1

Which of the following is the first stage in the sequential three stage model of change process.

Choose one answer.

a. Changing

b. Unfreezing Right Answer

c. Moving

d. Refreezing

Submit

Correct


Question 6

Marks: 0.7/1

_______proposed a three step sequential model of change process.

Choose one answer.

a. Taylor

b. Fayol

c. Lewin Right Answer

d. Robbins

Submit

Correct



Question 1

Marks: 1/1

Forces for change are of two types_________and __________.

Choose one answer.

a. Organizational and Individual

b. Internal and External Right Answer

c. Social and Personal

d. Political and Technical

Submit

Correct


Question 2

Marks: 0.9/1

What are the two main types of resistance towards change?

Choose one answer.

a. Individual Resistance and Organizational Resistance Right Answer

b. Emotional and Cultural

c. Financial and political

d. Legal and Technical

Submit

Correct


Question 3

Marks: 0.9/1

Which of the following are the psychological factors in resistance towards change?

Choose one answer.

a. Economic loss and incentives

b. Skill obsolescence

c. feeling of outside interfearence

d. Ego defensiveness and Status quo Right Answer

Submit

Correct


Question 4

Marks: 0.8/1

__________and ___________ are reaction to change.

Choose one answer.

a. Refreezing , Unfreezing

b. Moving, Changing

c. Anger , Denial Right Answer.

d. Feedback,Action

Submit

Correct



Question 1

Marks: 0.7/1

"Dream Designs" is a manufacturing unit dealing in Home furniture, with the growing competition; it wishes to incorporate certain change in

the system and culture. But the degree of resistance is too high; suggest the right mix of strategy.

Choose one answer.

a. Environmental Adaptive and power-coercive Right Answer

b. Normative-Re-educative

c. Power-coercive and Empirical-Rational

d. Empirical-Rational

Submit

Correct


Question 2

Marks: 0.8/1

"Jan-Patrika" is famous and old family magazine. They have planned a change to redefine their policies and work culture. To start implementing it they usually call meetings of employees, have formed groups at different levels to suggest the problems, modifications. They

also hold Round-Table sessions to clarify doubts and explain the perspective of change for organizing. All this is being done to overcome the

resistance to change. What approach is followed here?

Choose one answer.

a. Employee Participation and Involvment Right Answer.

b. Facilitation

c. Negotiation

d. Education

Submit

Correct


Question 3

Marks: 0.8/1

Think Smart is a software company. They are undergoing a process of change. It is unpleasant for the management to discover that people are planning the management. They are sometimes non-cooperative. They express that due to change, their personal situation is negatively

affected. How you will term all these Reactions?

Choose one answer.

a. Diagnosis

b. Denial

c. Anger Right Answer

d. Acceptance

Submit

Correct


<<<<<<<<<,, unit 15 >>>>>>>>>>>

<<<<<, 1 marks que

Question 1

Marks: 0.8/1

T-Group is also known as _________

Choose one answer.

a. Social Loafing

b. Trainees

c. Sensitivity Training Right Answer

d. Change agent

Submit

Correct


Question 2

Marks: 0.9/1

Who defined organizational development as "an effort, planned, organization-wide, and managed from the top, to increase organization effectiveness and health through planned interventions in the organization's processes, using behavioral-science knowledge".

Choose one answer.

a. Beer

b. Burke

c. Bennis

d. Beckhard Right Answer.

Submit

Correct


Question 3

Marks: 0.7/1

Who has viewed an organization as a social system consisting of different sub-systems such as task, structure, technology and human resource, interlinked by various processes. Any change in one part or process has implications for other parts or processes relevant to the system?

Choose one answer.

a. Leavitt Right Answer

b. Schmuck

c. Burke

d. Porras

Submit

Correct


Question 4

Marks: 0/1

_______approach results in an active intervention in the ongoing activities of the organization. Action research is the basis for such intervention.

Choose one answer.

a. Planned

b. Organization Development

c. Social system

d. T-group Not the right answer. Refer Section 15.2

Submit

Incorrect

Marks for this submission: 0/1. This submission attracted a penalty of 0.1.

<<<<<<, 2 marks que

Question 1

Marks: 1/1

The quality of work life approach looked both at _______and ________ side in the organizations and how they are interrelated.

Choose one answer.

a. Financial and Legal

b. Social and Political

c. Technical and Human Right Answer.

d. Cultural and Economical

Submit

Correct


Question 2

Marks: 0.8/1

The term Vertically structured groups was used with groups dealing with "organizational topics" these topics are _________and________

Choose one answer.

a. Policies and Procedures Right Answer

b. Communication and Self Analysis

c. Relationships and Departmental Sociometrics

d. Policies and Relationships

Submit

Correct


Question 3

Marks: 0.9/1

The term Vertically structured groups was used with groups dealing with "personal topics" these topics are _________and________

Choose one answer.

a. Duties and responsibilities

b. Policies and Procedures

c. Communication and Self Analyis Right Answer.

d. Deadlines and responsibilities

<<<<<<< 4 marks que

Submit

Correct


Question 1

Marks: 0.8/1

Match the norms with appropriate description.

Five Point Scale for Attitude measurement Likert

Laboratory Training Lew in

Quality of Work Like Tavistcock Institute of Human Relations

Submit

Correct


Question 2

Marks: 0.9/1

Identify theproper sequence for the given steps in process consultation.The steps are :1- Define the relationship,2-Gather Data and Make diagnosis,-3-Initiate Contact,4-Intervene,Select the setting and Method.

Choose one answer.

a. Step 1,2,3,5,4

b. Step 5,4,3,2,1

c. Step 3,1,5,2,4 Right Answer

d. Step 1,3,5,2,4

Submit

Correct


1.organization behavior 38

Documents

improve organizational

apply specialized

feed forward

guide future

feedback control

concurrent

developing

establishing