verkkokauppa vuonna 2014?
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Verkkokauppa on tällä hetkellä kuuma puheenaihe. Mitä tapahtuu suomalaiselle kaupalle, kun kuluttajien ostokäyttäytyminen muuttuu ja verkko-ostojen osuus kasvaa kiihtyvällä tahdilla? Kuinka käyttäjälle rakennetaan ylivertainen palvelukokemus? Mitä verkkokaupan murros tarkoittaa yritykselle, joka ei myy mitään verkossa? Jani Kekkonen, Creuna, 2014TRANSCRIPT
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Creuna A leading agency for a connected world
Jani Kekkonen CEO, Creuna Finland
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What we do
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business +design
+technology
e-commerce company sites information sites & portals brand sites intranet customer experience design service design branding and advertising content management online marketing campaigns mobile social media seo/sem analytics & insights content production …
For Example …
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Aarhus
Helsinki
Oslo
Gothenburg
Copenhagen
Stockholm Stavanger
Where we are
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Helsingborg
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Arla
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We bring Arla closer to their consumers, and help them to cultivate the digital land.
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Brand strategy, new identity and tons of stuff to tell the world that we’re here to stay
Rottefella
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We’re helping residents to take part in the city’s many offers, services, events and continued development via world-class digital solutions.
City of Stockholm
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Nordea
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The Copenhagen Metro takes about 150,000 people to work, shopping and to the airport every day, with minimal delays. We make sure that their digital services and solutions run just as efficiently.
Metro
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eCommerce in2014
Creuna - A leading agency for a connected world
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“pile it high and sell it cheap”
- Jack Cohen, Founder of Tesco
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7 out of 10 eCommerce
follow Amazon strategy 1) Supreme selection 2) Lower price
source http://www.vibrantmedia.co.uk/
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Foreign competition +prices & vat
+itella +returned goods
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Local challenges
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don’t think digital is like it’s
1999
Original image: http://www.flickr.com/photos/28567825@N03/3496269460 Original catchphrase by the brilliant Karen McGrane
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5%
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10%
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user expectations
personalization efficiency
service respect
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the presentation and highlight the coming section
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Success factors
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1 Forget channels 2 Create personalized offerings 3 Take advantage of social selling
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Our five basic colours Yellow, Blue, Red, Green and Grey
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Bye bye, channel silos
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Darker colours You’re basically free to use the different
saturations of the colours, but we still recommend these second to darkest ones
Our five basic colours Yellow, Blue, Red, Green and Grey
These are the colours we use for backgrounds
Change background colour 1. Click on slide
2. Choose Format Background 3. Select Fill and choose your
colour 4. Click OK
Personalization #6
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• Entry information • Channel, device, search, location…
• Current behavior
• Past behavior (CRM)
Personalization criteria
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Darker colours You’re basically free to use the different
saturations of the colours, but we still recommend these second to darkest ones
Our five basic colours Yellow, Blue, Red, Green and Grey
These are the colours we use for backgrounds
Change background colour 1. Click on slide
2. Choose Format Background 3. Select Fill and choose your
colour 4. Click OK
Social & social selling
#8
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