understanding and managing change

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© The Insights Group Ltd, 2009. All rights reserved. © The Insights Group Ltd, 2009. All rights reserved. © The Insights Group Ltd, 2009. All rights reserved.

Jennifer Bonine [email protected]!

www.upurgame.org

Understanding and Managing Change


Topics ! Change (What is it) ! Communication Strategies ! Techniques for overcoming

resistance

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© The Insights Group Ltd, 2009. All rights reserved.

Speed Reading Activity

GOAL : Get as many responses from people in this room as you can to the question on your card in next 20 minutes

TASK: Write the responses you get on the

card BUSINESS BENEFIT……


Change is a Process

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Impact of Culture on Introducing Organizational Change

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Culture

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Do your values and proposed initiatives align to your organizations culture


What is the culture of your Organization

•  Describe in your book your organizations culture: Norms, values, beliefs…

•  Can that culture be easily recognized by others outside of your team or company?

•  Three words that best describe your culture and two words on acceptance of change…(Example: Fast Paced, Top Talent, and Bleeding Edge – Constant change )

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© The Insights Group Ltd, 2009. All rights reserved. 9!

People, Process, Technology


Different Types of Change Initiatives

! Team Synergies in process and tools – due to acquisitions or mergers

! Creating new paradigms – developing new ways to add value or need to improve customer satisfaction

! Strategic Planning – new plan is required due to organizational changes or new competitors in your industry

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ACTIVITY •  Break into 3 team based on type of change you

are focused on in your organization : Team Synergies, New Paradigms, Strategic Change

•  Write down challenges you are facing when trying to implement that �type� of change – one from each person at least

•  What is working well for you when trying to implement those changes - one from each person at least

•  Need a team name and representative to present out to large group


Rules of Engagement ! Do no harm ! Commitment – Seen by everyone ! All Change involves personal choices – make

sure it makes sense to people ! The relationship between change and behavior

will not happen over night ! Connect the change to business/learning

strategies and incentives ! Involvement breeds commitment ! Make sure the change results in tangible benefits

or increased capacity

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The Emotional Response to a Positively Perceived Change


The Emotional Response to a Negatively Perceived Change

Edited from E.K. Ross

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Critical Dimensions for Successful Change Agents

! Respect Differing Frames of Reference ! Develop Plans of Action ! Establish Synergistic Relationships ! Multiple Communication Styles ! Build Commitment ! Anticipate and Manage Resistance ! Understand Power and Influence


Typical Ineffective Sponsorship

Initiating Sponsor

S

No Sustaining Sponsors

Black Hole

T

15

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Cascading Sponsorship

IS IS Initiating Sponsor

T T T/SS T/SS Sustaining Sponsors

T Targets T/SS T T T T

T/SS T T T T T T

T T T T T

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T T T T


Communication Strategy •  Identified fit for change to Culture •  Selected an initiative that aligns to the

culture •  Have sponsors for the initiative

What�s Next ?

Biggest element that determines success or failure:

Communication Plan and Strategy

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Interpersonal Communication According to Albert Mehrabian: •  7% Words - Literal •  38% Tone of Voice - Interpretation •  55% Context, Body Language -

Interpretation •  In other words…

Communication is 7% about WHAT you say and 93% about WHO you say it to!

Card Game

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How$we$view$the$world….$

PERCEPTION$

Who is this guy?

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d1:b:maps$of$the$world$

d1:b:maps$of$the$world$

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EXERCISE

•  Circle the words on the page that you identify most with and that describe you best

•  Can circle as many as you want or as few (no minimum or maximum)

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cheerful reflective concise challenging

caring assertive

enthusiastic determined firm factual well-argued reliable

accommodating objective active steady fun

sensitive

accurate tactful driving constant structured harmonious

strong-willed purposeful

convincing cautious calculating amenable

persuasive patient influencing diplomatic

logical sociable

outgoing courageous co-operative

forceful conventional

optimistic

mobile friendly stable consistent decisive

correct loyal calm daring analytical engaging

exact impulsive realistic

cheerful reflective concise challenging

caring assertive

enthusiastic determined firm factual well-argued reliable

accommodating objective active steady fun

sensitive

accurate tactful driving constant structured harmonious

strong-willed purposeful

convincing cautious calculating amenable

persuasive patient influencing diplomatic

logical sociable

outgoing courageous co-operative

forceful conventional

optimistic

mobile friendly stable consistent decisive

correct loyal calm daring analytical engaging

exact impulsive realistic


Using Proven Tools to Target Communication

Cool Blue Introversion and Thinking Style is task-focused, calm under pressure, thoughtful and objective.

Earth Green Introversion and Feeling An approach favoring depth, reflection, harmony and consensus.

Sunshine Yellow Extraversion and Feeling

Couples sociability and consideration for others with

action-orientation and entertaining.

Fiery Red Extraversion and Thinking High activity, working with

others, being logical and focusing on facts.

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Communication Profile Tool Change is about people

•  Focuses on improving personal, interpersonal

and team effectiveness •  Provides a simple framework and common

language – Verbal and Visual

•  Developed specifically for the work environment

Know Thyself and Master

Understanding others

Knowing others is

intelligence;

knowing yourself is true

wisdom.

Mastering others is

strength;

mastering yourself is true

power.

Lao Tzu

$

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What Do You Think? Harvard Business Review 2002 What percentage of business issues are due to the lack of inter-personal communication skills not the competencies of the parties?

87%


Recognizing Types

Every time you meet someone you

have the opportunity to

practice your skill of recognizing and adapting to their color energies.

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Recognizing Types Step One... Do they �speak to think� (red/yellow) or �think to speak �(blue/green)

Formal

Quick Speak To think

Relaxed

Quiet Think to

Speak

Step Two... Are they more formal (blue/red)or relaxed/informal (green/yellow)


Thinking and Feeling

Formal, Impersonal, Analytical, Detached, Objective Strong-minded, Competitive, Correct, Task, Systems,

Informal, Personal, Considerate, Involved, Subjective, Caring, Accommodating, Harmonious, Relationships, Morale

Feeling Preference

Thinking Preference

Compass Learning Guide – The Psychology of Self Understanding – Section 1.3

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Understanding Differences

Way that you approach �Change�

What could be perceived as challenges

Best Ways to communicate

Compass Learning Guide – The Psychology of Self Understanding – Section 1.3


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News Flash: Cambridge University Research Aoccdrnig to a rscheearch sduty at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef but the wrod as a wlohe.

*Be clear in your communication strategies. People will fill in the blanks with their own perception And reality about the change


Strategies to Overcome Resistance ! Don�t overwhelm people – understand the

organizations absorption capability ! Education and awareness ! Listen and get to the root of the resistance ! Target messages/communication by

personality type ! Socialize your ideas with different people

ahead of time ! Provide a feedback mechanism

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Conclusion ! Cost of failure is high -organizations will lose

confidence in leadership if management cannot successfully fulfill the promises of their announced intentions

! Make sure the change aligns with your culture ! Be aware of and manage resistance actively ! Target communications by personality type

! Ensure you have adequate sponsorship


A!Q!&[email protected]

understanding and managing change

Technology

insights group

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strategic change

type of change

change results

successful change agents

words communication

organizations culture