ticketing -...

Ticketing

© 2002, Worldspan L.P. All Rights Reserved.

Table of Contents

1102 Page i

Basic Ticketing ...............................................................................................................................1 Overview .......................................................................................................................................1

Issuing a Basic Ticket....................................................................................................................2

FOP (Form of Payment) ................................................................................................................6

Credit Card FOP ........................................................................................................................7

Ticketing Options ........................................................................................................................9

Demand Open Ticketing..............................................................................................................10

Blind Ticketing............................................................................................................................11

Ticket Endorsement.....................................................................................................................12

Taxes............................................................................................................................................14

Passenger Facility Charges ......................................................................................................14

Flight Segment Tax ...................................................................................................................15

4T Ticketing Error Responses .....................................................................................................15

Even Ticket Exchanges................................................................................................................16 Even Exchange Using Two Tickets ...........................................................................................19

Even Exchange with MCO ........................................................................................................19

Ticket number with check digit and coupon number ................................................................19

Even exchange with Prepaid Ticket ..........................................................................................19

Even Exchange Using Foreign Currency .................................................................................20

Even Exchange With Name Select.............................................................................................20

Uneven Ticket Exchanges............................................................................................................21 Uneven Exchange Using Two Tickets .......................................................................................22

Electronic Ticketing.....................................................................................................................23 Segment Sell ..............................................................................................................................23

Demand Ticketing .....................................................................................................................24

Ticketing Arrangements ............................................................................................................24

Display Electronic Ticket Acknowledgement (ETA) information from a PNR.........................24

Electronic Ticket Record (ETR)..................................................................................................26

Print from Electronic Ticket Status Display .............................................................................27

Linking the ETR to a new PNR .................................................................................................28

Queues .........................................................................................................................................29

Schedule Change .........................................................................................................................30

Automated Exchange Mask ........................................................................................................31 OVERVIEW................................................................................................................................31

Ticketing Airport Training Guide

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Auto-Fill Exchange Template ...................................................................................................32

4-EX Initiate Template ..............................................................................................................33

Exchange document type identifiers..........................................................................................33

Movement within Templates......................................................................................................35

Template 2.................................................................................................................................35

Data Printed..............................................................................................................................37

PNR Displays ............................................................................................................................37

Modifications to the Exchange Record .....................................................................................38

Delete Exchange Records .........................................................................................................38

Override Exchange Records .....................................................................................................38

Hardcopy Exchange Record .....................................................................................................39

Airport Training Guide Ticketing

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Basic Ticketing

References: HELP TKT HELP 4TOPT

Overview

Demand Ticketing supports several ticketing methods:

1. Ticket and Price a PNR in one entry. 2. Ticket a PNR in queue or out of queue. 3. Ticket and retrieve a PNR in one entry. 4. Ticket a simple open routing without a PNR.

Demand ticketing provides the capability of issuing tickets based on information in the PNR, or included as options in the ticketing entry. After reviewing the PNR to be ticketed for completeness and fare accuracy, the agent uses the 4T command to issue the ticket. When more than one optional item is included in the ticketing command, an End Item (#) separator must be used after each option (options can be entered in any order). Ticket requests from a PNR that cannot be autopriced results in the error message CK ACT CODE TICKETING RECORD DOES NOT EXIST. The agent must then take action to correctly price the PNR before the ticket can be issued. Automated tickets (excluding ATB) are printed in increments of 4 segments. VOID segments are automatically inserted after the last air segment to complete the total number of segments to 4. Worldspan can ticket up to 8 passengers using a 4T entry, but the boarding pass program is limited to 7 names in one 4T entry. Accompanying boarding passes are not printed if more than 7 tickets are issued. Waitlisted segments are ignored when there is a confirmed alternate flight; if no confirmed alternate flight exists in the itinerary, Worldspan includes the waitlisted segment for auto pricing and prints that flight segment on the ticket with status of RQ (request status), instead of OK.


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The PNR ticketing field is automatically updated to reflect ticketed, the date of ticketing, slash (/) separator, and the Transmission Control Number (10 digits).

Example: T-1.T/15SEP/001847149491

When the log ticket number function is activated, the actual ticket number is shown in the PNR ticket field (13 digits), preceded by an asterisk (*) separator. For more information on log ticket numbers, see HELP 4GT.

Example: T-1.T/15SEP*0018050519992

Issuing a Basic Ticket

Step Action

1 Display PNR. ENTRY: *2QGSI8 Response: YY- 2QGSI8 1.1PATEL/KARIN.MS*ADT 1 YY 222Y 24JUL WE MIAGCM HK1 130P 200P/O 2 YY 102Y 31JUL WE GCMMIA HK1 805A 925A/O P- 1.CRC 770-563-9999-B T- 1.TL30 TKG FAX-NOT PRICED FARE TYPE EX FOP- 1.CA >

2 Recap the PNR with the passenger, for example, flights, price, FOP

(form of payment), etc.


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Step Action 3 To issue a ticket with FOP in the PNR:

ENTRY: 4T Response: PNR PRICED ON 07NOV FOR TKTG ON 07NOV * PRICING RULES VALIDATING CARRIER YY * SURCHARGE APPLIED SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX XY TAX US TAX 001- 551.00 36.10 6.00 25.60 618.70 Y26 551.00 36.10 6.00 25.60 618.70 TTL USD TAR SEQ NO. 039 PNR *2QGSI8 >

NOTE: Once a ticket is issued, the PNR is no longer active. Notice the TAR SEQ NO in the pricing response; this is the 39th item on the agent’s TAR for that date. More information on TAR is in the Agent Check Out module. The last line displays the record locator, a convenience, if redisplaying the PNR is necessary.

4 Example of the issued document:

MIA/MIA SOTO YY-2QGSI8 WORLDSPAN AIRWAYS CASH ATO PATEL/KARIN.MS 22 OCT 01 22 10 000 MIAMI YY 222Y 24JUL 130P OK Y26 O GRAND CAYMAN YY 102Y 31JUL 805A OK Y26 MIAMI --VOID-- --VOID-- USD 551.00MIA YY GCM Q7.50 268.00YY MIA CASH XT 36.10Q7.50 268.00NUC551.00END ROE A/D50.00 XY 6.001.00YY XT5.00SU2.00XA3.00XF US 25.60MIA3 USD 618.70 24008961115


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Step Action 5 Redisplay the PNR to view the Ticket Field:

ENTRY: *2QGSI8 Response: YY- 2QGSI8 1.1PATEL/KARIN.MS*ADT 1 YY 222Y 24JUL WE MIAGCM HK1 130P 200P/O 2 YY 102Y 31JUL WE GCMMIA HK1 805A 925A/O P- 1.CRC 770-563-9999-B T- 1.T/07NOV3783119720503 TKG FAX-AUTO PRICED FARE TYPE EX FOP- 1.CA **** ITEMS SUPPRESSED ****/DH >

NOTE: In addition to the updated ticket field, there is a new line in the PNR, ITEMS SUPPRESSED; the /DH item means there is document history in the PNR. Document history is a secondary record attached to a PNR that stores information associated with each accountable document. All information processed by Worldspan during documentation is stored in DH. Once a DH record has been created, it remains attached to the PNR for the entire life of the PNR. For more information on the TKG FAX field, see INFO TKGFAX.

6 To view the Document History: ENTRY: *DH Response: A *DH B 1 07NOV1701 YY/MI1/CE*3783119720503 C PATEL/KARIN.MS*ADT **DOCUMENT COMMANDS** D 4T 4T **DOCUMENT** E FOP CA F FARE USD551.00//XT36.10/XY6.00/US25.60/USD618.70 Y26 G Y26 H FCALC MIA YY GCM Q7.50 268.00YY MIA Q7.50 268.00NUC551. 00END ROE 1.00KX XT3.10XA25.00KY5.00SU 3.00XF MIA3


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Explanation of Document History response: Line Explanation

A Entry used to display document history. B Document issued on date/GMT, carrier/Pseudo city/Duty sine;

Document number. C Name in PNR. D 4T- Complete command used to drive document. E FOP- Form of payment. F Fare data. G FBC- Fare basis code. H Fare calculation ladder.

Additional Document History display entries:

Entry Explanation *DH2 Display document item 2 when multiple documents are issued

from a PNR. *DHA Display ALL document items. *DH2.1 Display documents for name item 2.1


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FOP (Form of Payment)

Reference: HELP FOP

It is mandatory to include a FOP when issuing a ticket; an error response is received if there is none. The FOP can be stored in the PNR using the remark function identifier of 5$xx or it can be included in the 4T ticketing command; the ticketing entry overrides a FOP stored in the PNR. There are several FOP codes used with automatic ticketing. FOP Code Explanation CA Cash CK Check CC Credit Card (account number must follow) PT Prepaid GR Government Transportation Request (GTR) AG Travel Agency collected payment DB Denied boarding voucher GT Gratis

The identifier when using a FOP in the 4T command is $ immediately followed by the payment type. Example: 4T$CA (Cash FOP)


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Credit Card FOP

Reference: HELP CRDC When using a credit card as FOP, a $CC must be followed by the account number and expiration date; there is also optional information that can be included. HELP CRDC provides a list of credit card companies that participate in the automatic credit card authorization process. The expiration date needs to be preceded with a P or an N; P means the credit card was Present at the time of ticketing and N means the credit card was Not present. The expiration date is entered as the two-digit month and two-digit year. If the carrier participates in the automatic credit card authorization process, ticketing entries create a credit authorization check; an approval code is printed on the ticket. The following format drives a ticket with a credit card FOP. Example: 4T$CCAX123456789000P0103 Worldspan also has the optional capability to obtain a manual approval code prior to issuing the ticket. The credit card authorization system verifies the credit card and approves or disapproves credit card charges. Example: CK/AX372445678910000N1105/450/58456 | | | | | | | Industry number | | | (5 or 7 digits) | | Amount (rounded up) | Credit card type, number, and expiration date Function identifier NOTE: International locations must enter a 2 letter country code after the credit card number. Example: CK/AX12345678901234567N0706/GB/200/0234566


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Worldspan responds with the approval code or other instructions. Once the approval code is obtained, the credit card company deducts that amount from the customer’s available credit limit. If the ticket is voided, the credit limit amount is not updated for 7-10 days, depending on the individual credit card company. If a ticket must be reissued, it is important to use the same approval code so that the credit limit is not debited twice for the same purchase. An approval code can be either added to the 5$ PNR FOP field or to the 4T ticketing command; a *Z follows the expiration date and precedes the approval code. Example: 4T$CCAX123456789000P0103*Z6A85 (ticket command) or 5$CCAX123456789000P0103*Z6A85 (PNR FOP) NOTE: American Express credit cards have a special option to extend payments for specific purchases such as travel. When the passenger desires to use the extended payment billing option, *XE is added to the end of the CCAX account information. Example: 4T$CCAX123456789000P0103*Z6A85*XE If the credit card Fop is already stored in the PNR and the approval code and/or extended payment needs to be added at time of ticketing, there is a shortcut entry. Example: 4T$*Z5678 or 4T$*XE NOTE: Extended payment applies to American Express ONLY. Options *Z and *XE can be used independently or in combination.


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Ticketing Options

Reference: HELP 4TOPT Many options can be added to the 4T command; an End Item (#) separates options. Options can be added in any order. The following examples are for segment select. Examples: 4TS2 Segment select with FOP: 4T$CK#S2 (options can be entered in any order) Other 4T options: Option Explanation 4TN1.0 4TN1.2/2.1/2.2 4TN1.0-3.1

Name item 1 Name item 1.2, 2.1, and 2.2 Name item 1.0 thru 3.1

4TPMIL 4TPADT/CNN

PTC (Passenger Type Code) Worldspan assumes ADT Multiple PTC

4TFNL Fare type 4TM1234567890 Manual ticket (for TAR purposes) 4TFNL/ST10 4TFNL/-10/ST10 4TS1/3#FEX/ST10

Ticket designator with fare type Custom discount 10% off w/ ticket designator Ticket designator with segment select and fare type

4TS1/OP Open return - generates mirror image of segment 1 4TEUSD Equivalent currency

Combination entry: PNR Name Field:

1.3REID/MARTIN.MR/ANN.MRS/DAVID.MSTR*ADT/ADT/C10 2.2WILLIAMS/MICHAEL.MR/ELIZABETH.MRS

To issue tickets for Mrs. Reid, David Reid, and Mrs. Williams on segment 2 & 3 only with credit card including authorization: ENTRY: 4TN1.2/1.3/2.2#S2/3#$CCVI37250000000000N0803*Z8904


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Demand Open Ticketing

References: INFO 4T* HELP 4TOPT

A simple one way or round trip open segment ticket can be generated for standby passengers without creating a PNR. The function identifier for this process is 4T*. ENTRY: (spacing for clarity) 4T* ATL ORD UA YUA -JONES/J.MR $CK | | | | | | | | | | | | | Initial FOP | | | | | Last name/initial | | | | Fare basis code | | | Carrier code | | Off point | Board point Function identifier Optional Elements Explanation /OP Prints a mirror image OPEN return ticket. *PTC Passenger Type Code entered after name, if

other than the default of ADT. #EUSD Equivalent currency. #Cxx Validating carrier (xx=carrier code). #FNL/ID75 Custom discount pricing.

Examples:

1. Generate an open one-way ticket, without creating a PNR, between MSP and LGA on NW at a Y26 fare for Mr. John Jones with check form of payment and validation on NW (see HELP 4T*).

ENTRY: 4T*MSPLGANWY26-JONES/J.MR$CK#CNW


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2. Generate an open roundtrip ticket between LAX and DTW on NW at a MM military fare validated on NW for Sgt. William White with cash payment.

ENTRY: 4T*LAXDTWNWMM/OP-WHITE/W.SGT*MIL$CA#CNW

3. Issue a reduced rate ticket without PNR, using the fare type of NL with ticket designator of ID75 (see HELP 4TRR).

ENTRY: 4T*FCOMXPAZY-NAME/I$CK#FNL/ID75 (one way) 4T*FCOMXPAZY/OP-NAME/I$CK#FNL/ID75 (round trip) NOTES: • Valid for a single passenger only. • Airport codes must be used. • Round trip must be for mirror image itinerary, using the same carrier and

FBC as the original segment. • All allowable PTCs are accepted; ADT is the default. The child’s PTC

should include age, for example, C08. • With the exception of /OP and *PTC, options can be entered in any

sequence.

Blind Ticketing

Reference: INFO BLIND

Blind ticketing is the ability to display the PNR and ticket in one combination entry. An End Item (#) separates the two functions. Format: *PNR entry # ticketing entry Examples:

1. With record locator. ENTRY: *YADR23#4T$CCVI435700000000000P0304


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2. With flight, date, boardpoint, and name. ENTRY: *800/24AUGJFK-SMITH#4T$CA NOTES: • The normal demand ticketing response is displayed when a ticket is issued. • An end transaction updates the ticketing field after performing a blind

ticketing entry. • If the PNR retrieval portion of the entry results in a similar name list, select

the correct name item from the list and repeat the ticketing portion of the original entry, for example, *4#4T$CA.

• When a ticketing error response is received and there was no error in the PNR retrieval portion of the entry, the PNR is retrieved. Proceed by ticketing with normal displayed PNR ticketing entries.

Ticket Endorsement

References: INFO 4TER HELP 5-ER HELP 4TOPT

When an endorsement remark is either included in the PNR or added to the ticketing command, it appears in the endorsement box on the ticket. See INFO 4TER for more specific information regarding various ticket stock. There are differences in ticket stock, but generally, it is a single item field, which can include up to 58 characters contained in 2 lines. The first line has a maximum of 29 characters including spaces; if more characters are needed, separate the lines with an asterisk (*) after the 29th character or end of word, which ever comes first. If an asterisk is not used, Worldspan automatically creates the second line, but a word might be broken in the middle. Entry Explanation 5-ERtext 5-ERtext*text

PNR remark PNR remark with 2 lines of remarks

4TERtext 4TERtext*text

4T option with remark 4T option wit 2 lines of remarks


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Example of 2 lines of endorsement date: ENTRY: 4TERVALID ON NW FLT 423 ONLY* NO REF NON ENDORSABLE Instead of using free flow text, there is a shortcut entry to add pre-programmed endorsement remarks by using a 2 character alphanumerical code. The entry 4G/ER* displays an Endorsement/Restriction Abbreviation table. NOTE: This feature must be turned on in the carrier’s partition.

ENTRY: 4G/ER* Response: (partial display) ENDORSEMENT/RESTRICTION ABBREVIATION TABLE CODE PHRASE AC AUTH CODE @ BT AIR TRAVEL TERMS INAPPLICABLE CN RES MAY NOT BE CHANGED CP CHNG OF RSVN SUBJECT TO PNLTY CR @ DAY ADVANCE RQRD FOR CHNGS D1 RESERVATION MAA KUN AENDRES INDEN REJSEN PAABEGYNDES D2 AENDRING TILLADT I HENHOLD TIL GRUPPEREGLER D3 KUN GYLDIG VED MIN 2PERS KAN IKKE AENDRES/REFUNDERES EN ENDORSMNTS/RESTRICTIONS APPLY FD REISSUE DUE TO FARE DECREASE F1 REMBOURSABLE AGENCE EMETTRICE SEULEMENT

Step Action

1 ENTRY: 5-ERBT- 2 Display PNR

ENTRY: *R Response: EX-3BJCUY 1.1ESTES/JEAN*ADT 1 YY 301Y 13NOV TU PUJHEX HK1 915A 955A/O P- 1.DAP911 T- 1.TL30 A-ERAIR TRAVEL TERMS INAPPLICABLE TKT FAX-NOT PRICED FARE TYPE EX


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Two codes can be entered using a display (*) as a separator. The total characters and spaces must be within guidelines as the freeflow format.

ENTRY: 5-ERBT-*CP-

Taxes

Reference: GTAXxx

GTAX followed by any letter but X displays a list of countries and codes beginning with that letter. GTAX followed by the name of the country displays a tabable list of that country’s taxes. When followed by the 2-letter ISO tax code, it details the specifics of that tax. Entry Explanation GTAX GERMANY By country name GTAX DE By country code GTAX G List by alpha GTAX X Other taxes/charges

Passenger Facility Charges Select airports in the U.S. can charge a fee to boarding passengers. These fees are called Passenger Facility Charges (PFCs) and are used to fund airport improvement projects. Refer to GTAX XF for current information. The format 4FPFC/aaa/aaa/aaa/aaa (aaa=airport code) determines which airports in the itinerary charges PFCs and the amounts, for example:

ENTRY: 4FPFC/ATL/MIA/LGA/ORD.


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Flight Segment Tax The flight segment tax is levied on each passenger and each segment qualifying for U.S. domestic transportation tax. One take-off and one landing qualify as a segment. Refer to GTAX ZP for current information. The format 4FZP/aaa/aaa/aaa/aaa (aaa=airport code) determines which airports in the itinerary charge ZP taxes and the amount, for example:

ENTRY: 4FZP/ATL/MIA/LGA/ORD.

4T Ticketing Error Responses Error Response Explanation CK ACT CODE TKTNG RECORD DOES NOT EXIST

PNR is not priced or cannot be autopriced.

CK--FORMAT--INTNL SEG/ENTER/BF/TX/TTL

The itinerary includes an international segment. The base/tax/total or base fare entry must be used for international itineraries.

ER/NEED FOP No form of payment exists in the PNR or in the ticketing entry.

CK FORMAT - NAME SELECT More than 255 names requested in the name parameter.

CK FORMAT - INVALID UM AGE The age being input is an age other than the valid ages of 02-17. Must be two digits.

CK FORMAT - ONLY 1 NAME PER UM

When using UMNN in a ticketing entry, the name select must be for a single name.

CHK SPONSORING CARRIER TABLE

A carrier sponsored by a 5.94 carrier in the itinerary must be used in the ticketing entry.

DOLLAR AMNT TOO LRG Total price of PNR exceeds 9999.99, use name select.

INVALID TKTNG CARRIER Carrier selected in ticketing field or entry is not a member of IATA resolution 5.94 check KAI FOR SVC is set to yes.


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Error Response Explanation NO TKTG AGRM/XX-AA American Airlines in this example,

which is in the itinerary, does not have a ticketing agreement with carrier XX selected in the ticketing field or entry.

UNA PRO-DISCOUNT There is a ticket designator stored in the PNR that is only valid for the airline to issue a ticket against.

UNA PROC-PTC NOT PRE-PRICED

No fare exists in the ticketing record (4*) for the passenger type of the name item selected.

UNA PROC-PTC SELECT INVALID WITH UM

The UMNN is not valid in the ticketing entry if the entry also includes a passenger type code.

UNA PROC - TKTG CARRIER NOT IN ITIN

Carrier chosen for validation is not in the itinerary.

Even Ticket Exchanges

After a ticket is issued, the ticket may need to be exchanged. Step Action

1 Display the PNR. ENTRY: *245/22OCTMXP-HOEHN Response: YY- FSYC6D RLOC0-HDQAAUYIETQ/Z8B0/0353150 1.1HOEHN/ROBERTA*ADT 1 YY 245J 22OCT WE MXPMIA HK1 1150A 400P/O 2 YY 255Y 22OCT WE MIANAS HK1 545P 640P/O T- 1.T/22OCT/1112402623540 TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSIYY CTCT PHX602 492 5000 A 2.OSIYY CTCH PHX619 481 4312 H 3.OSIYY CTCB PHX619 438 1818 B 4.OSIYY CTCP PHX619 438 0317 F FAX


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Step Action 2 Update the PNR with new itinerary. Cancel and rebook segment 2

for YY 265, 22OCT. Rebooked PNR: YY- FSYC6D RLOC0-HDQAAUYIETQ/Z8B0/0353150 1.1HOEHN/ROBERTA*ADT 1 YY 245J 22OCT WE MXPMIA HK1 1150A 400P/O 2 YY 265Y 22OCT WE MIANAS HK1 630P 725P/O T- 1.T/22OCT/1112402623540 TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSIYY CTCT PHX602 492 5000 A 2.OSIYY CTCH PHX619 481 4312 H 3.OSIYY CTCB PHX619 438 1818 B 4.OSIYY CTCP PHX619 438 0317 F FAX

3 Reprice PNR.

ENTRY: 4PLFB or 4P

4 End Transaction. ENTRY: ER


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Step Action 5 Exchange ticket using the format below.

ENTRY: 4T$CK*EE1112402623540X*12 | | | | | | | | | | | Coupons 1 & 2 | | | | Check digit | | | Old ticket number, prints on exchange | | Even exchange | Original form of payment Function identifier Response: >PNR PRICED ON 22OCT FOR TKTG ON 22OCT * PRICING RULES VALIDATING CARRIER YY * SURCHARGE APPLIED * 1ITL/0.000579USD SALE INDICATOR- SOTO BF ITL TX USD TX USD TX USD EV USD TOTAL USD XT TAX YX TAX XY TAX 001- 2375000 13.69 5.00 6.00 1375.00 1399.69 J*Y1 13.69 5.00 6.00 1375.00 1399.69 TTL USD TAR SEQ NO. 017 PNR *FSYC6D

6 Ticket prints as sample below.

USD 1375.00 24026235402 < MXP/NAS SOTO YY-FSYC6D BAHA 11124026235409 ATO HOEHN/ROBERTA 22 OCT 01 22 10 000 MILAN/MAPENSA AZ 632J 22OCT 1150A OK JO MIAMI YY 255Y 22OCT 545P OK Y1 NASSAU --VOID-- --VOID-- ITL 2375000MIL AZ MIA 1226.40YY NAS Q2.00 CHECK XT 13.6984.00NUC1312.40END ROE YC 5.001809.351UP XT8.69IT2.00XA XY 6.003.00XF MIA3 1ITL/0.000579USD USD 1399.69 USD 1375.00 24026232355

NOTE: The old ticket number is in the upper left of the new ticket.


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Even Exchange Using Two Tickets Use the following entry to even exchange two tickets for one. ENTRY: 4T$CK*EE00144171234561*4/EE00144171234572*12 | | | | | | | | | | | | | | | | | Coupons 1/2 | | | | | | | Check digit | | | | | | Old ticket number , will print | | | | | Coupon 4 | | | | Check digit | | | Old ticket number, will print | | Even exchange | Original form of payment Function identifier

Even Exchange with MCO Use the following entry to exchange a ticket and an MCO. ENTRY: 4T$CA*EE00144171234561*4/EE00190171234867-300 | | | | | | | Currency amount | | Check digit | MCO number

Ticket number with check digit and coupon number Even exchange with Prepaid Ticket

Use the following entry to exchange a prepaid ticket. ENTRY: 4T$CK*EE0019011234561-200 | Amount of prepaid


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Even Exchange Using Foreign Currency Use the following entry to exchange a ticket with a prepaid using foreign currency. ENTRY: 4T$AG*EE00190171234561-UKL50

Even Exchange With Name Select ENTRY: 4T$CK*EE1112402623540X*1#N1.1 | | | | | | | | | | | Name select | | | | Coupon number | | | Old ticket number, will print | | Even exchange | Original form of payment Function identifier


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Uneven Ticket Exchanges

Reference: HELP 4TIE

Use the following steps to make an uneven exchange using one ticket. Step Action

1 Display the PNR. Sample PNR YY- FSYC6D RLOC0-HDQAAUYIETQ/Z8B0/0353150 1.1HOEHN/ROBERTA*ADT 1 YY 245J 22OCT WE MXPMIA HK1 1150A 400P/O 2 YY 265Y 22OCT WE MIANAS HK1 630P 725P/O T- 1.T/18OCT/1112402623540 FOP- 1.CCVI4418000011112222N0201 TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSIYY CTCT PHX602 492 5000 A 2.OSIYY CTCH PHX619 481 4312 H 3.OSIYY CTCB PHX619 438 1818 B 4.OSIYY CTCP PHX619 438 0317 F FAX

2 Change PNR. 3 Reprice PNR. 4 End and redisplay the PNR 5 Reissue the ticket using the following entry. (The original form of

payment is credit card.) ENTRY: 4T$CA*IE0014401123456X*4 Response: PNR PRE-PRICED ON 18OCT FOR TKTG ON 18OCT * PRICING RULES VALIDATING CARRIER DEFAULT YY * SURCHARGE APPLIED * SALE INDICATOR- SOTO BF USD TX USD TX USD TX USD TOTAL USD XT TAX XY TAX US TAX 001- 365.00 10.00 6.00 24.00 405.00 Y26 365.00 10.00 6.00 24.00 405.00 TTL PNR *CZ2DW7


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Step Action 6 Ticket prints as example below.

Sample ticket: GCM/GCM SOTO YY-CZ2DW7 CAYMAN AIRWAYS 37824008958149 ATO BARNES/CARLA.MRS 22 OCT 01 22 10 000 GRAND CAYMAN YY 102Y 22OCT 1230P OK Y26 O MIAMI YY 107Y 22OCT 845P OK Y26 GRAND CAYMAN --VOID-- --VOID-- USD 365.00GCM YY MMIA Q7.50 175.00YY GCM CASH XT 10.00Q7.50 175.00NUC365.00END ROE A/D50.00 XY 6.001.00YY XT5.00SU2.00XA3.00XF US 24.00MIA3 USD 405.00 24008961115

Uneven Exchange Using Two Tickets Use the following entry to make an uneven exchange using two tickets for one. ENTRY: 4T$CK*IE00144011234561*4/IE001440112345671*1


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Electronic Ticketing

The issuance of Electronic Tickets eliminates the need for paper tickets to be issued. Although a paper ticket is not needed, a passenger receipt or itinerary is required per Department of Transportation regulations. Under new Federal Aviation Administration security guidelines, proof of ticket and a government issued photo ID is required to obtain access to departure gates.

Segment Sell An E is appended to the end of all electronic ticket qualifying segments at time of segment sell. The position of the E indicator varies depending on other indicators, such as meal or seat indicators. The E always appears as the last indicator of the sold segment. Step Action 1 Display availability for 01 MAY from AAZ to BBZ.

ENTRY: A01MAYATLLGA Response: 01MAY-TH-233P ATLLGA(ATLNYC) ET ET ATL ALTERNATE FTY/LGA ALTERNATE EWR HPN JFK 1#DL 554 F9 A9 Y9 B9 M9 H9 Q9 K9 ATLLGA 230P 444P 7 757 SS0 L9 U9 T9 2#DL 478 F9 A9 Y9 B9 M9 H9 Q9 K9 ATLLGA 330P 547P 8 M80 SS0 L9 U9 T5 3#DL1446 F9 A9 Y9 B9 M9 H9 Q9 K9 ATLLGA 130P 340P 7 M80 SS0 L9 U9 T9 4#DL 496 F9 A9 Y9 B9 M9 H9 Q9 K9 ATLLGA 430P 656P 7 757 SS0 L9 U9 T9 5#DL 526 Y9 B9 M9 H9 Q9 K9 L9 U0 ATLLGA 1230P 235P 8 738 0 T0

2 Sell 2 Y class seats from line 1 in availability.

ENTRY: 02Y1 Response: 1 DL 554Y 01MAY TH ATLLGA SS2 230P 444P/O $ E


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Demand Ticketing The 4T command defaults to drive a paper ticket. If the electronic ticketing requirements are not met, a paper ticket is issued. The option ET is required with the demand ticketing transaction to issue an electronic ticket. Entry Explanation FOP stored in PNR 4TET No FOP stored in PNR 4TET#$CCVI44578898566123P0103 Even Exchange 4TET#$CA*EE0152132609223X*12

Ticketing Arrangements ENTRY: 7TAE/01MAY PNRs with a ticketing arrangement of 7TAE are edited for electronic ticket eligibility of all segments. Open segments are not eligible for electronic ticketing.

Display Electronic Ticket Acknowledgement (ETA) information from a PNR The ETA data is Electronic Ticketing Acknowledgment information, which includes the type of transaction, date and local time (24 hour clock, including seconds in local time) of the transaction, the ticket number and the passenger name (up to 16 characters) associated to the ticket. ETA items are suppressed from the primary PNR display and can be displayed by: *ETA. The ETA items are included in *TK and *AD displays. ETA items display in name associated order. When a record is divided, the electronic ticket item (ETA) is removed from the ETA items and added to the PNR history using current PNR processing. ENTRY: *ETA Response: ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.NW I 04AUG02 125129 ETR 0121000000638 - PASSENGER/NAME


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When a name item is deleted and a new name added, the ETA item associated to the deleted name is removed from the ETA items and added to PNR history. If a name is changed after ticketing, the ETA associated name item is changed to match the new name. The name is NOT changed in the electronic ticket database, so it will not match the name in the PNR.


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Electronic Ticket Record (ETR)

To display with name select:

ENTRY: ETR#N1.1 (WITH PNR DISPLAYED) Response: TR TKT 1 OF 1 >4BMASK TICKET E3782107315238 PATEL/KARIN 7YW8YX/KX/MI1 1000025 CPN FROM/TO FLT DATE FBC STATUS PRINT 1 MIA GCM KX103 25MAY02 Y26 OPEN FOR USE 1 ( ) ETR COUPON SELECTION COMPLETE ( ) ETR PRINT ALL ( ) ETR VIEW TICKET DATA ( ) ETR DISPLAY HISTORY ( ) ETR PRINT PAX RECEIPT ( )

Optional display entries: (without PNR displayed) Entry Explanation ETR12345678901234 By ticket number ETR NLAST/FIRST-flt-ddmmyy-brd/off

By passenger name data

ETRnn By ETA item number ETRCCIDnnnnnnnnnnnnnnn *By credit card number ETRPnnnnnnnnnnnn *By phone number (only applicable if the

phone field in the PNR is in the following formats: 770-555-1234-B 770-555-1234-H 770-555-1234-W Dashes are optional.

ETR12345678901234*H By ticket number – Display history ETR12345678901234*S By ticket number – Display status ETR12345678901234*T By ticket number – Display ticket data ETRF12345678 *By frequent flier number (must be in PNR

as a 3SSR item).

NOTE: Items indicated with an asterisk (*) must be in the PNR at time of ticketing.


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Print from Electronic Ticket Status Display

To print tickets, enter a P or X in the space provided for each coupon, or if all open coupons are desired select the PRINT ALL option at the bottom of the display; then enter. In response to the print request the coupon status display is redisplayed with updated coupon status. Step Action

1 ENTRY: ETR1234567890123 (TICKET NUMBER) Response: TR TKT 1 OF 1 >4BMASK TICKET E3782107315238 PATEL/KARIN 7YW8YX/KX/MI1 1000025 CPN FROM/TO FLT DATE FBC STATUS PRINT 1 MCI DEN YY200 02JAN02 VTNR3 OPEN FOR USE 1 (P) 2 DEN MCI YY139 06JAN02 VTNR3 OPEN FOR USE 2 (P) SCROLL CMD ( ) ETR COUPON SELECTION COMPLETE ( ) ETR PRINT ALL (X) ETR DISPLAY HISTORY ( ) ETR PRINT PAX RECEIPT ( )

The display returned can contain multiple screens of data and has scroll capability. In addition to conjunctive tickets being referenced in the ticket number field, the header of the display indicates the number of tickets in the record.

2 Response: ETR TKT 1 OF 1 TICKET 1234567890123 PASSENGER/NAME RLOC/YY/SID nnnnnnn CPN FROM/TO FLT DATE FBC STATUS PRINT 1 MCI DEN YY200 02JAN02 VTNR3 PRINTED 1( ) 2 DEN MCI YY139 06JAN02 VTNR3 PRINTED 2( ) SCROLL CMD ( ) ETR COUPON SELECTION COMPLETE ( ) ETR PRINT ALL ( ) ETR DISPLAY HISTORY ( ) ETR PRINT PAX RECEIPT ( )

NOTE: If the ticket printer jams causing the ETR to show PRINTED, but no actual coupons are produced, take the following steps:

1. Contact CRC to reset the ETR to OPEN FOR USE. 2. Print the flight coupons again. 3. Depending on local policy, a remark can be added to the

TAR.


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Coupon status codes:

Code Explanation A Airport Control C Checked In D Reprinted E Exchanged/Reissued F Flown L Lifted/Boarded O Open for Use P Printed R Refunded V Void

Linking the ETR to a new PNR

If possible, the agent should use the old PNR to make itinerary changes. If a new PNR is created, use the following to link the ETR to the new PNR.

ENTRY: 5N1.1*ETA-0112132667091 (NO CHECK DIGIT) NOTES:

1. The name field in the new PNR must be exactly the same as the original PNR.

2. The ETR may not be associated to another active PNR. 3. The new PNR must be displayed when making the link entry. 4. Board/Off point of the new PNR must be the same as the open

coupon(s) in the ETR. There cannot be more segments in the new PNR than open segments in the ETR.

Dupe ETKT Boarding Pass

Do not duplicate an ETKT boarding pass from the PNR. This removes the word ETKT from the face of the boarding pass. To duplicate an ETKT boarding pass use the following entry.

ENTRY: 4DUPXXX$12C


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Queues

TAM queue 8 category 10, if all segments qualify for electronic ticketing.

TAM queue 8 category 11, if one or more segments do not qualify for electronic ticketing.


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Schedule Change

When schedule change replaces segments in a PNR that have been electronically ticket, display the ETR (*ETR) to ensure the flight coupon status is OPEN FOR USE. PNRs with affected waitlisted segments are placed on queue the same as PNRs with confirmed segments When a PNR affected by schedule change has been electronically ticketed and new segments are NOT eligible for electronic ticketing, the PNR is placed on queue 7, category 2 of the controlling city. All other schedule change items continue to be placed on the current applicable category of queue 7. This includes cases where a PNR has been set up for electronic ticketing (7TAE), but has not yet been ticketed, and one or more segments are eligible for electronic ticketing.


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Automated Exchange Mask

OVERVIEW

The Automated Exchange Mask is a “fill in the blank” template that pre-stores the necessary information to produce an exchange transaction and update all associated records. Whenever an exchange record is associated to a PNR, all ticketing entries process the transaction as an exchange without any additional exchange options needed in the drivestream entry. If it is an electronic ticket, the status in the ETR is updated to EXCHANGED. The Automated Exchange Mask can perform: • Even Exchanges • Additional Collection Exchanges • Refund Exchanges • Refunds with MCO (even exchange) • Involuntary Reissues When an electronic ticket is exchanged, the Automated Exchange Mask extracts data from the ticketing transaction logged in the Electronic Ticket Record(s). It validates the electronic ticket database for tickets being exchanged at both the template creation time and ticketing to insure that the coupons are valid for exchange. The mask can exchange: • Electronic Ticket to Electronic Ticket • Paper Ticket to Paper Ticket • Paper Ticket to Electronic Ticket • Electronic Ticket to Paper Ticket It can support multiple documents exchanged for one document, as well as, one or multiple documents exchanged for multiple documents.


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NOTES: • When a partial ticket exchange is done, it is the responsibility of the agent

to manually update the value of all coupons being exchanged. • Name select is required in the ticketing entry on a multiple passenger PNR

when the information in the exchange record is different for each passenger.

• A maximum of 4 exchange documents is allowed to an exchange transaction when using the exchange template.

• TAR is automatically updated.

Auto-Fill Exchange Template

When a previous ticketing transaction has occurred on the PNR for the specified passenger and/or ticket number, Worldspan attempts to find the associated ticket transactions and extract as many data elements as available from the ETR to auto-fill the template. When the data fields are auto-filled by Worldspan from the ETR, those elements are flagged with an end item (#) to mark the beginning and end of the auto-filled information and the total fare is followed by a change symbol (@) The data elements that can be auto-filled are: • Exchange ticket document type identifier • Exchange ticket number • Exchange ticket number check digit • Exchange ticket coupon numbers • Unused PFCs • Exchange document(s) fare amount, including currency code • Original document number • Original issue date/IATA number • Original issue Form of Payment


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4-EX Initiate Template To initiate the Automated Exchange mask when the PNR is retrieved, the format is 4-EX. To retrieve ETR of an electronic ticket and initiate Automated Exchange Mask:

ENTRY: 4-EXE3782107284904 Response: **ELECTRONIC TICKET - ALL COUPONS OPEN FOR USE** >4BMASK EXCHANGE RECORD-STEPHENS/C PCC(DAP) AGT(KX) TYPE EXCH TKT NBR CK CPN UNUSED PFCS ¬ T#E# E#3782107284904#K#0#C#1 #P#MIA4.50 # T(.) E(.............)K(.)C(....)P( ) -- ACTION(..) MD/MU/MT/MB-SCROLL CMDS/H-HELP ----------------- FARE I(USD) FA(201.00 ) EQUIV I(...) EA( ) ¬ TAX1 I(US) A1(13.20 ) ORIG NBR#3782107284904# CITY#MI1# TAX2 I(AY) A2(2.50 ) ORIG FOP#CK # ¬ TAX3 I(XF) A3(4.50 ) ORIG DATE#06MAY02# IATA#1000025# TOTAL I(USD) TA(221.20 )@ PEN/ADMIN FEE A( ) TYPE(..) REFUND MCO(.............) K(.) AMOUNT I(...) A( ) AUTOMATED MCO (.) 1 - REISSUE DOWN 2 - RESIDUAL VALUE

Exchange document type identifiers

Identifier Description E Electronic Ticket Number M MCO Number V Other document/Voucher type number A PTA Ticket Number T Paper Ticket Number O Tour Order


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NOTES: Ticket Numbers: If the ticket is type V, the ticket number can be from 2-13 alpha/numerics. All other ticket numbers should be 13 numerics Check Digit: If the ticket type is V, the check digit is optional. For all other ticket types, the check digit is mandatory and must be entered by the user. Coupons: If the ticket type is V, the coupon field is optional. For all other ticket types, Coupon is a required field. If the ticket type is M or O, the coupon number can only be 1. If the ticket type is T or E, coupon numbers can be 1,2,3 or 4 (singular or any combination). ISO Fields: (FARE, EQUIV, REFUND MCO, AMOUNT) All ISO fields within a template must be in the same currency and be a valid ISO code. If the template is not auto-filled from the ETR, this field should be manually completed with the local ISO currency code. Amount Fields: (EXCH FARE, MCO AMT) All amount Fields within the template must be in the same currency and utilized the same decimal place logic. Fare values cannot exceed 8 digits, including the decimal point. Original Issue City: Valid 3 alpha city code Original Issue Date: The date must be in the ‘ddmmmyy’ format. Original Issue IATA: The IATA must be 7 numerics. Original FOP: The Form of Payment must be complete and valid. Unused PFCs: This is the 3-character valid airport code followed by amount of charge numerics.


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PEN/ADMIN FEE: The A field is for the amount of the penalty/administration fee and the TYPE field is used to identify the type of penalty/administration fee. The applicable codes for the TYPE field are YQ and YR (YQ = Domestic Penalty FEE and YR = International Penalty FEE).

Movement within Templates Use the Tab key to move between the elements within the exchange template. The agent is able to make non-related entries while in the template. The format to redisplay the template and previously entered data is: 4BMASK. To ignore, enter: 4-EXIGN.

Template 2 Upon completion, the primary template is entered and a second template displays. EXCHANGE RECORD-STEPHENS/C >4BMASK ACTION (.) SELECT ITEM NUMBER FOR NEXT ACTION TO BE TAKEN ¬ 1. CALCULATE THE EXCHANGE VALUE FOR ENTIRE ITINERARY OR ¬ PRICED ITINERARY SEGMENTS ¬ 2. STORE THIS EXCHANGE RECORD AND EXIT FROM EXCHANGE PROCESS ¬ 3. STORE THIS EXCHANGE RECORD AND CONTINUE WITH NEXT EXCHANGE ¬ 4. REVIEW/ALTER THIS EXCHANGE RECORD ¬ 5. IGNORE THIS EXCHANGE PROCESS ¬ 6. CALCULATE THE EXCHANGE VALUE FOR SEGMENTS (..............) ¬

1. CALCULATE THE EXCHANGE VALUE FOR ENTIRE ITINERARY OR PRICED ITINERARY SEGMENTS: The actual exchange values are not stored as part of the exchange record. The exchange value calculations are performed under the following conditions: • At time of ticketing when the value of the new ticket is known. • In the exchange template creation/modify process as a quoted value.


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2. STORE THIS EXCHANGE RECORD AND EXIT FROM EXCHANGE PROCESS:

Response: OK - EXCHANGE RECORDS CREATED¬ - END TRANSACTION TO PERMANENTLY STORE

3. STORE THIS EXCHANGE RECORD AND CONTINUE WITH NEXT EXCHANGE: When this option is selected, the exchange data is filed to a storage record, and a template for the next applicable passenger is displayed to the screen. If this selection is made the response is: OK - EXCHANGE RECORDS CREATED¬ - END TRANSACTION TO PERMANENTLY STORE

The agent must End Transaction to store the exchange data in the PNR. 4. REVIEW/ALTER THIS EXCHANGE RECORD: When this option is selected, screen 1 is returned filled in with all of the data elements entered before moving to screen 2, or the last time the agent pressed <ENTER>. 5. IGNORE THIS EXCHANGE PROCESS: When this option is selected the exchange is ignored. • During initial creation, if the PNR is ignored, no data is filed and no

reference to an exchange appears in the PNR.

• When a previously filed exchange is ignored, all modifications are ignored and the original record is restored with the information it contained upon retrieval.

6. CALCULATE THE EXCHANGE VALUE FOR SEGMENTS (……………): The actual exchange values are not stored as part of the exchange record. The exchange value calculations is performed under the following conditions:

• At ticketing time, when the value of the new ticket is known. • In the exchange template creation/modify process as a quoted value


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Data Printed The data elements printed on the ticket are: 1. ISSUED IN EXCHANGE FOR: document numbers

(maximum of 4 documents) 2. ORIGINAL ISSUE: document number, city, date, IATA number 3. Original issue Form of Payment 4. Additional Collection amount (prints in the Form of Payment field)

PNR Displays When at least one exchange record is associated to the PNR, an indicator is displayed in the Items Suppressed field of the PNR. **** ITEMS SUPPRESSED **** /CN/DI/EX/S

The entry *EX is displayed the exchange record as follows: EX- 1.3782107284904 USD221.20/MI1/KX/06MAY02 - PATEL/K¬

The entry *EXN is displayed the exchange record with a name item number: EX- 1.3782107284904 USD221.20/MI1/KX/06MAY02 - 1.1

Format Explanation *EX#n Display by specific exchange record item *EX#Nx.x Display by specific PNR name item number

The exchange information is also added to the *AD, *F, *FP, *TK PNR displays.


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Modifications to the Exchange Record The template can be modified after the exchange record has been filed. The entry is: 4-EX@.

Format Explanation 4-EX@n Modify by exchange record item number [email protected] Modify by specific name item number

NOTE: The data fields in the exchange template auto-filled by Worldspan from the ETR cannot be modified or changed.

Delete Exchange Records The entry to delete an exchange record is 4-EXD. The record is not deleted until end transaction of the PNR; until that time, it can be ignored.

Format Explanation 4-EXDn Delete by exchange record number 4-EXDNx.x Delete by specific name item number 4-EXDALL Delete all exchange records associated to a PNR

Override Exchange Records An override parameter is provided to allow documentation to be processed disregarding any associated exchange record; the override option is #XEX.


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Hardcopy Exchange Record Exchange records can be hardcopied using the normal JT print function.

Format Explanation JTMKCRR/*EX Hardcopy all exchange records in a PNR JTMKCRR/*EX#n Hardcopy specific exchange record in a PNR JTMKCRR/*EX#N1.2 Hard copy exchange record for specific name item

ticketing -...

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