fares ticketing

1-FARE QUOTE DISPLAY(FQ)1-FARE QUOTE DISPLAY(FQ)

1.1-About Fares quote:Abacus Fares is an integrated display of both published and private fares providing point to point fares with the following features:

A comparison of published and private fares A maximum of 650 applicable fares Single carrier fare display Multiple carriers fare display providing shopping feature

1.2-Fare quote entry:

FQPNHSIN Basic Fare quotes display

FQBKKSIN-SQ Fare quotes with Single carrier

FQSINNYC-SQ-UA Fare quotes display with Max up to 32 carriers

FQSINKUL09MAR Fare quotes display with specified date

FQPNHBKK10JUN-TG Fare quotes display with date and carrier

FQSINDFW14JUL¥R20JUL Fare quotes with travel and return dates

FQSINDFW10AUG¥RT Fare quotes with Travel and round-trip

FQSINDEL15MAY-SQ¥BY Fare quotes display with booking Y class

FQSELHNL19APR-UA/USD Fare quotes with Alternate payment currency

FQJKTMES10JUN-GA/D*USD Fare quotes display with Dual currency FQMNLSIN10MAR-PR¥PL Fare quotes display with Published fares only

FQMNLSIN10MAR-PR¥PV Fare quotes display with Private fares only FQAKLSYD10MAR/NUC-QF¥QJ2T Fare quotes display with Fare basis code

FQSINHKG18AUGNET-SQ¥AC*238987CA Fare quotes display with Account code

FQSINNYC.AT-SQ Fare quotes display with Global indicator FQHKTSIN22JULSP-TG Fare quotes display with a fare type code

Fares & Ticketing Guide Prepared by Kiv Sokunthea 1

FQTPETPE10MAYCTRW-BR Fare quotes with inclusion Fare type code

FQNYCFRA15AUG-AA//HKG Fare quotes display with purchasing city

FQSINLAX10JULGRP-UA Fare quotes display with Passenger type

FQSYDHKG14JUN-QF,ACI Fare quotes with Adult, Child, and infant

FQSYDFRA25APR-QF,CI Fare quotes display with Child and infant

1.3-Fare quote use shortcut entry:From a current fare display, there is some shortcut entries that can retrieve the specifics required easily.

FQ* Redisplay a fare quote response

FQ*R Redisplay and return city pair

FQ*28MAY Redisplay and change traveling date

FQ*HKGSFO Redisplay and Change city pair

FQ*ALL Redisplay and retrieve ALL Fares

FQ*-CO Redisplay and change carriers FQ*-SQ-LH-BA Redisplay and multiple Carriers

FQ*ASFO Redisplay and change arrival city

FQ*DNYC Redisplay and change departure city

FQ*.AT Redisplay and Global indicator

FQ*¥PV Redisplay and Private Fares only

FQ*¥PL Redisplay and Published Fares only

FQ*¥R25MAY Redisplay and change return date

FQ*‡RT Specify return trip qualifier

FQ*¥BY Redisplay and specify booking code

FQ*¥QFLEXI Redisplay and specify fare basic code

FQ*¥UAC*238987CA Redisplay and Unique Account code (238987CA)

FQ*/USD Redisplay and alternate payment currency

FQ*/D*USD Redisplay and Specify dual currency


FQ*//TPE Redisplay and specify ticketing location

1.4-Shortcut Fare Rule displays from fare quote (FQ):There are different entries which you can make use of to retrieve desired rule information.

RD2 Retrieve Fare Rule from the FQ line 2

RD2*M Retrieve Fare Rule Menu from FQ line 2

RD2*13 Retrieve specific Fare Rule category number 13

RD2*13/26 Retrieve Multiple Fare Rule categories 13/26 RD* Redisplay fare rules again

1.5-Long Fare Rule display:In cases when need to retrieve rules with specific details instead of referencing to Fare Quote response, you can use the long rule display command to view the desired information.

RDTPESIN20MAYYXEE21-BR Retrieve Long Fare Rule

RDBOMSIN20APRME3M-AI*M Display Long Fare Rule with Menu

RDBOMSIN20APRME3M-AI*6/35 Retrieve Long Fare Rule with categories RDTPESIN20MAYYXEE21-BR*H Display Long Fare Rule with Header line

RD* Redisplay Long Fare Rule

1.6-Routing information using rule display:In order to be able to view routing information in a faster way, you can use the shortcut entry the retrieve desired information.

RD2*RTG Retrieve Routing data by using Fare Rule

RDSINDFW20MAYYATPO-BR*RTG Retrieve Routing data using Long Fare Rule

RD* Redisplay Fare Rule

1.7-Reservation booking designator display (RBD):There will be lines when airlines will require different booking codes for the fares. The "¥" besides the booking code notifies the user that there is more than one booking code for this fare. The Reservation Booking Code Display gives a detail listing of primary, secondary, and alternate booking code requirements for an international fare.


RB2 Display the RBD from the fare quote

RB6SYDBKK-QF/BKKDEL-TG Display alternate booking codes with primary and secondary carriers

RBSINHKG¥QYEE1M-SQ/UA Display booking codes by city pair, fare basis code and secondary Carriers

RB* Redisplay RBD last current screen

1.8-Tax break down display (FT) from fare quote displayed (FQ):The tax Breakdown display entry is a continuation entry that requires a previously displayed Fare Quote response. From the Tax breakdown response, it provides the base fare and taxes information for selected fare basic code.

FT1 To retrieve tax breakdown details from line 1

FT2 To retrieve tax breakdown details from line 2

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2-NO-PNR/ITINERARY 2-NO-PNR/ITINERARY PRICING(WQ)PRICING(WQ)

2.1-Non-PNR/ No-Itinerary Pricing:Abacus No-PNR Pricing allows you to display the fares and tax information for an itinerary without first booking the segments. This functionality allows up to a Maximum of 16 segments to be specified in the pricing command and the system will return up to 8 lowest fare combinations.

2.2-Non-PNR Pricing/ Itinerary command entry:

WQPNHSINPNH-AMI/VMI Display Non-PNR Operating/validating

WQSINLAXSIN-ASQ/VSQ/CY Display Non-PNR with booking code

WQSINLAXSIN-AMH/VMH/CY/PADT/PC07 Display Non-PNR with PTCs(Max of 4 Paxs)

WQSINLAXSIN-AMH/VMH/CY/PCNN/PINF Display Non-PNR pricing with PTCs

WQSINKULBKKSIN-ASQ/VSQ/CY/L Display Non-PNR pricing with lowest fare

WQTPESFOTPE-ACI/VCI/TE-TW/TE-YC Display exclude the taxes TW & YC(Max.5)Fares & Ticketing Guide Prepared by Kiv Sokunthea 4

WQSINLAX-ASQ/VSQ/D Display the mirror image option (Return)

WQPNHBKKPNH-ATG/VTG/B20JUN06 Display with ticketing date to retrieve fare(1 year from current date)

WQSINNYCHKGSIN-ASQ/MUSD Display with alternate payment currency

WQBOMDELBOM-AAI/VAI/D*USD Display with Dual Currency

WQJKTSINJKT-AGA/SDPS/TDPS Display with point of sale and point of ticketing

WQMEL/ACXHKG/AQFMEL Display operating carriers for specific segments

WQMEL10MAY/ACXHKG15MAY/AQFMEL Display with operating carriers and travel dates for specific segments

WQHKG12MAR/ACX/CYNRT20MAR/ACX/CYSFO Display with travel dates,operating carrier and class of service. WQSIN12MAR/ASQ/GATNYC Display with Global Route

WQHKG12MAR/AUA/CY/XNRT12MAR/ANW/CYSFO Display with a Connection WQTYO/AJLLON/ABAMAN/-ROM/ANHTYO-CY Display with operating carriers Surface segment & RBD

WQMEL10MAYHKG15MAYMEL-AQF/CY/SSIN/TSYD Display with point of sale and of ticketing WQSIN13MAR/ASQ/CYTPE/-KHH20MAR/ACI/CMSIN Display with a surface segment 2.3-NOn-PNR/Itinerary Pricing Miscellaneous Entry:

WQ¥2 Retrieve fare calculation from line 2

WQ¥DF2 Retrieve fare calculation description from line 2

WQ* Redisplay No-PNR Pricing list

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3-PNR/ITINERARY PRICING(WP)3-PNR/ITINERARY PRICING(WP)

3.1-PNR/Itinerary Pricing:PNR Pricing, also know as Itinerary pricing, allows you to price on a completed or incomplete PNR. It is allowed on itineraries up to 24 segments, including surface segments when the board point and off point are the same and up to 99 Passengers in a PNR.

3.2-PNR/ ITINERARY PRICING (WP), QUICK REFERENCE ENTRY:

Step

Format Description

1 WPAMI Price for lowest fare with validating carrier

2 WP1

WPDF1

Select and view fare Calculation (Optional)

View fare Calculation Description(Optional)

3 RDPNHSIN15JUNYEE1M-MI Display long fare rule ( Without FQ display)

4 WTFR1 Accept and Store TFR in a PNR

5 ER End transaction

6 W*TH DSIV<LNIATA>PTR/<LNIATA>

Designate ticket PrinterDesignate itinerary/invoice PrinterDesignate hardcopy Printer

7 W¥T1N1.1¥AMI¥FCASH¥KP9¥ETR

Issue the ticket with AUTO PRICED(Multiple PSGRs and TFRs)

8 W¥T1N1.1¥AMI¥FCASH¥NET/189.00/F*12345¥EO/NON REFND/END VALID ON IM ONLY¥ETR

Issue the ticket with RATE DESK PRICED(Multiple PSGRs and TFRs)


3.3-PNR/Itinerary pricing entry:

WPASQ PNR Pricing with a validating carrier

WPASQ¥S1/2 PNR Pricing with specific segments

WPAMI¥N1.1/2.1 PNR Pricing with specific names WPABR¥PADT/CNN/INFPNR Pricing with Passenger types (ADT, CNN, and INF)

WPACX¥PADT/C06/I20 PNR Pricing with PTCs(06 years child,20 Months infant)

WPASQ¥N1/2.1¥S2-4 PNR Pricing with specific names and segment select WPA¥ASQ¥N1/2.1¥S2-4 PNR Pricing with Carrier, names and segment select WPA¥S2¥ASQ¥N2.1 PNR Pricing with segment, Carrier and name select

WPA¥APR¥XM PNR Pricing with alternate fare booking code options WPA¥ACX¥XO PNR Pricing fares based on defined PSGR type in the PNR WPA¥XO¥XM PNR Pricing with match the Passenger type in the PNR WPACX¥MUSD PNR Pricing with Alternate Payment Currency code

WPASQ¥D*USD PNR Pricing with Dual Currency code

WPB10MAY06 PNR Pricing with specific Ticketing date

WPSSIN¥TMEL PNR Pricing with point of sales and ticketing

WPAQF¥QYEE1M PNR Pricing with Fare basis code (Added FBC – YEE30)

WPASQ¥TN Pricing with exempt all taxes and fee(except XF tax)

WPACI¥TE-UO/YC PNR Pricing with specific Tax Exemption

WPASQ¥TE Exempt all taxes (XY, YC, XA) but not exempted XF/PFC WPABR¥PV PNR pricing with private fares only WPAAF¥UAC*88888UIT PNR Pricing with Unique Account Codes (88888UIT)

WPASQ¥PL PNR Pricing with Published Fares only

WPACX¥O2 PNR Pricing with specific stopover

WPATG¥X3 PNR Pricing with specific connection

3.4-PNR Pricing-continuation entry:


The Continuation entries listed below may only be used after retrieving the pricing list with WPA command.

WP1 Display fare calculation from line 1

WP2/4 Display fare calculation from line 2 and 4 WP2-4 Display fare calculation from line 2 through 4

WPDF1 Display fare calculation description from line 1

3.5-Ticket Fare Record entry:

WTFR To accept and store ticket fare record (TFR)

WTFR2 To accept and store TFR from line 2

WTFR1/3 To accept and store TFR from 1 and 3

3.6-Display Ticket Fare Record and delete TFR:

**W Display All Ticket Fare Records

**W2 Display a Ticket Fare Record from line 2 W¥D1 Delete a Ticket Fare Record from line 1 W¥D Delete All Ticket Fare Records

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4-4-Productivity ToolProductivity Tool Bargain Finder(WPNC)Bargain Finder(WPNC)

4.1-Bargain Finder:Bargain Finder allows the user to search for lowest fares for an existing itinerary by checking for alternate booking possibilities.

Bargain Finder may be performed on a PNR itinerary with a maximum of 16 Segments and a maximum of 18 fare components. Surface segments (ARNK segments, Open Jaw) or Flight segments with cities that have multiple airports are counted as separate segments.


There are 3 types of Main Bargain Finder options:

1- WPNC Basic bargain Finder Pricing for lowest fare 2- WPNCS Bargain Finder pricing search for lowest fare 3- WPNCB Bargain Finder automatically Rebook for lowest fare

4.2-Basic Bargain Finder (WPNC):Basic Bargain finder (WPNC) will evaluate the city pair availability and provide a display of the lowest possible fare based on the airline, departure times and dates in the itinerary.This function allows user to search for lowest fares as well as applicable booking code.

Format: WP <NC-Bargain Finder option>

Entry:

WPNC¥AMI Basic Bargain Finder for lowest fares WPNC¥ASQ¥S1/2 Bargain Finder with segment select 1 and 2

WPNC¥ASQ¥N2.1 Bargain Finder with name select

WPNC¥ASQ¥PCNN Bargain Finder with PSGR type

WPNC¥ASQ¥MUSD Bargain Finder with alternate payment currency

WC1Y/2S/3Y Rebook/change to Y, S, and Y class from segment 1, 2, 3

WCAB Rebook/change to B class from all segments 6 <Name> Name of Receive from

ER End of transaction and redisplay PNR

Note:

1. The response displays lowest fare for the itinerary in the PNR with alternate booking code class. To qualify for the fare, you need to rebook to the correct booking code and re-price to have the fare stored in the PNR.

2. The prompt at the bottom of the response is to indicate that segment numbers have to be rebooked to the responded class of services.

3. If the class of service is not available for one of the segments, the lower fare found will not be displayed.

4.3-Bargain Finder search (WPNCS):Bargain Finder Search (WPNCS) will display the lowest applicable fare in the market regardless of availability of the applicable booking class. this function does not check against the seats inventory.


Format: WP <NCS-Bargain Finder option>

Entry:

WPNCS¥ANH Basic Bargain Finder search Pricing for lowest fares WPNCS¥ASQ¥S1/2 Bargain Finder search with segment select 1 and 2

WPNCS¥ASQ¥N3.1 Bargain Finder search with name select WPNCS¥ASQ¥PC06 Bargain Finder with PSGR type code

WC1Y/2S/3Y Rebook/change to Y, S, Y class from segment 1, 2 and 3 WCAB Rebook/change to B class for ALL segments

6 <Name> Name of Receive from

ER End of transaction and redisplay PNR

Note:

1. In the response displays lowest fare for the itinerary in the PNR with alternate booking class. To qualify for the fare, you need to

Check the availability, rebook to the correct booking code and re-price to have the fare stored in the PNR.

2. The prompt at the bottom of the response is to indicate that segment number have to be rebooked to as responded class of services. You will notice that the prompt returned for WPNCS is different from WPNC.

4.4-Bargain Finder Rebook (WPNCB):Alternatively, you may price the PNR against available inventory and rebook the itinerary for the lowest applicable fare. The Bargain Finder Rebook WPNCB entry searches for the lowest applicable fare and makes the necessary booking code changes to the itinerary in the existing PNR. Format: WP <NCB-Bargain Finder option> Entry:

WPNCB¥ASQ Basic Bargain Finder automatically Rebook WPNCB¥ASQ¥S1/2 Bargain Finder Rebook with segment select 1 and 2

WPNCB¥ASQ¥N3.1 Bargain Finder Rebook with Name select 3.1


WPNCB¥ASQ¥PC12 Bargain Finder Rebook with PSGR Type code

WPNCB¥ASQ¥MUSD Bargain Finder Rebook with alternate payment currency

WC1Y/2S/3Y Rebook to Y, S, and Y class for segment 1, 2 and 3

WCAB Rebook to B class for ALL segments 6 <Name> Name of Receive from ER End of transaction and redisplay PNR

Note:

1. The itinerary was automatically rebooked to the applicable booking code for lowest fare found.

2. In this display, system searches for Published and Private Fares to display the true lowest result.

3. Bargain Finder Rebook function will not process existing segments that are either waitlisted or holding passive status code.

4. If the class of service is not available for one of the segments, the lower fare found will not be displayed.

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5-5-PHASE IV PRICINGPHASE IV PRICING (RATE DESK PRICE)(RATE DESK PRICE)

5.1-Introduction:A Phase IV also known as Rate Desk Pricing ticket record is created for itineraries, which cannot be priced by the system automatically. A ticket fare record (TFR) is created manually when the following information is entered and can be used to issued tickets later.

Mandatory 1: L - Line Entitlement Field (W¥I¥L) (includes Connection and Stopover, Fare Basis code, Validity dates and Free Baggage Allowance)


Mandatory 2: Y- Base Fare/All Taxes (W¥I¥Y)(includes ZP and XF taxes amount)

Mandatory 3: C -Fare Calculation line/ Fare Ladder (W¥I¥C) (includes Fare Components, Input ROE, International and Input cities of ZP, XF taxes)

Note: Y field must be inputted before C & 3 mandatory fields needed to create a TFR are L, Y, and C

5.2-How to create Phase IV Pricing for making Rate Desk Priced:

Step 1: To create the Ticket Fare Record (TFR):

W¥C¥PADT To create the ticket fare record adultW¥C¥ASQ To create the TFR with validating carrierW¥C¥PCNN To create the TFR for a child W¥C¥PINF To create the TFR for an infantW¥C¥PADT/CNN/INF To create the TFRs for adult, child, and infant W¥C¥PADT/C08 To create the TFRs for adult, a childW¥C¥S2/3 To create the TFR with specific segments 2/ 3

W¥C¥PADT¥S1/5¥AQF To create the TFR with combination of options Step 2: To create Line Entitlement (<W¥I¥L> :

To input the fare line entitlement into the Ticket Fare Record (TFR):

W¥I1¥L1-Y*23MAY09*BA20K¥L2-YEE30*29MAY0929JUN09*BA20K To specify a connection for segment 2:

W¥I2¥L1/5-Y2R*23AUG09*BA22K¥L2X/3/4-Y*23AUG09*BA22K

To specify a stopover for segment 2:

W¥I1¥L1/3-YEE30*20JUN0920JUL09*BA20K¥L2O-Y*20JUN0920JUL09*BA20K

To specify Baggage Allowance in Piece Concept (1PC=32Kgs):

W¥I1¥L1/3-YEE30*20SEP0920SEP09*BA02P¥L2O-Y*20SEP09*BA02P

To specify Fare Basis Code YGV10/CH25 for a child:

W¥I1¥L1/2-YGV10/CH25*25NOV09*BA20K


To specify Baggage Allowance/ Fare basis code Y/IN90 for an infant:

W¥I1¥L1/2-Y/IN90*20JUN0925JUL09*BANIL

Step 3: To create Base Fare and all Taxes (< W¥I¥YUSD> :

To input the Base Fare and all Taxes into the Ticket Fare Record:

W¥I¥YSGD3393.00/15.00SG/12.00US/18.50WS

When the country of commencement is different from the point of sale, an equivalent amount is involved. To input the Base Fare, Equivalent Amount and All Taxes into the TFR:

W¥I2¥YSGD2601.00¥EHKD118.00/68.00SG/51.00SW

When the Passenger Facility Charge, XF Tax is involved, the Y field should be entered before the C:

W¥I¥YSGD9121.00¥20.00XA/30.00US/30.00XF

When equivalent amount with multiple taxes including XF PFC and ZP flight segment: W¥I2¥YSGD2465.00¥EUSD1413.00/8.60SG/6.00XY/5.00YC/3.00XA/2.75ZP/3.00XF

Step 4: To create Fare Calculation/ Fare Ladder Line (<W¥I¥C> :

To input the fare calculation into the ticket fare record:

W¥I¥CSIN SQ HKG VS LON Q2.58 M 2057.99 NUC 2060.57 END ROE 1.64626

When ZP and XF taxes are involved, the city/ cities where the taxes are applicable can be specified after the sales indicator as shown in the example below:

W¥I2¥CSIN CI X/TPE CI LAX UA SFO M 1419.27 NUC 1419.27 END ROE 1.7367 ZPLAXXFLAX 3

To specify the multiple cities where ZP/XF taxes are applicable:

W¥I2¥CSIN UA LAX UA DEN M1915.97UA SEA960.93UA DEN960.93 1575.00 NUC3948.83 END ROE1.760780 ZPLAXDENSEALAX3DEN 4.5

The entry from Step 2 through Step 4 in one single special entry: W¥I2¥L1/2X/3/4Y*20SEP09*BA02P¥YSGD8335.00¥EUSD4778.00/8.00SG/ 6.00XY/253.47US/5.00YC/12.80US/3.00XA/11.00ZP/14.00XF¥C SIN UA LAX UA


DENM1951.97UASEA960.93UADEN960.93 1575.00NUC3948.83END ROE1.760780 ZPLAXDENSEAXLAX3DEN 4.5

Step 5: End Transaction on the PNR: ER End of transaction and Redisplay the PNR

Step 6: Entry to issue the tickets

W¥T1N1.1¥AMI¥FCASH¥KP9¥ASQ¥ETR Issue the ticket for AUTO PRICED

W¥T¥ATG¥FCASH¥NET/USD189.00/F*12345¥EO/NON RERUTE/ END VALID ON TG ONLY¥ETR Issue the ticket for RATE DESK PRICED

5.3-Display the Ticket Fare Record and Deleted TFR:

**W Display all the ticket fare records

**W1 Display a ticket fare record from line 1

W¥D1 Delete a ticket fare record from line 1

W¥D Delete all ticket fare records

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6- ELECTRONIC TICKETING PROFILE 6- ELECTRONIC TICKETING PROFILE TABLE(ETP)TABLE(ETP)

6.1. Electronic Ticketing Associate Profile Table (ETP) Format: Each carrier may have unique procedures for Electronic ticket issuance. These attributes and restrictions are updated and reflected in the carriers' specific Electronic Ticketing Associate’s Profile Table(ETP):

Description Format Example

Display airlines for

E-Tickets in Pseudo city

W/TA*PCC W/TA*3QF8


code ( PCC)

Display ETP table

WETP*<carrier code> WETP*SQ

Example of Electronic Ticketing Associate Profile Table (ETP) Response:

ELECTRONIC TICKETING ASSOCIATE PROFILE AIRLINE - SQ - SINGAPORE AIRLINES PARTICIPATION LEVEL - INTERACTIVE STATUS - ACTIVE MAX COUPONS PER ETR - 16 NAME CHANGE ALLOWED - NO NAME SELECT RESTRICTIONS - NONE AUTOMATIC ELEC TKTG - BY COUNTRY OPEN SEGMENTS ALLOWED - NO BULK FARE TICKETING - YES CHECK /N ETR INDICATOR - YES CHECK /E ETR INDICATOR - NO NET TICKETING - YES BSP ONLY EXCHANGE PAPER FOR ETR - NO ETR REVALIDATION ALLOWED - YES RFND/EXCH AUTHORIZATION - YES ARC ONLY INFANT ET ALLOWED W/ADULT - NO SSR FOID REQUIRED - NO FLT CPN PRINT ALLOWED - NO ARC ONLY EXTENDED ET SEARCH - YES OA FQTV SENT IF IN PNR - NO ET INTERLINE - NO POINT OF SALE COUNTRY * DENOTES BETA AU BE CA DE HK IT JP MY NL NZ SG TH TW UK US

Response Explanation:

AIRLINE Electronic Ticketing Carrier Code and NamePARTICIPATION “INTERACTIVE”E-ticketing refers to those carriers that LEVELS utilize a direct Link to create or update ticketing data on an immediate real time basis.

“NON INTERACTIVE” e-ticketing refers to those carriers teletype messages to communicate with Abacus Host. User has to contact the issuing carrier(s) directly for any updates or changes.

STATUS The indicator “ACTIVE” Will be displayed if the carrier supports E-Ticketing (ET).The indicator “INACTIVE” Will be displayed if the carrier does not support E-Ticketing (ET).

MAX COUPONS The Maximum number of coupons that an ET carrier accepts PER ETR per passenger in each transaction. Entire itinerary must be on the same carrier’s flights e.g. SQ see.


NAME CHANGED If indicated as “YES”, carrier allows name change for ET.ALLOWED If indicated as “NO”, carrier does not allow name change for ET NAME SELECT If indicated as “NONE”, carrier does not restrict nameRESTRICTIONS selection. If indicated as “REQUIRES ALL PASSENGERS WITHIN A NAME FIELD”, carrier restricts name selection and all passengers within a PNR must be ticketed together.

AUTOMATIC The option “BY COUNTRY” indicates whether the carrier has ELEC TKTG chosen E-Ticketing as their default in Abacus host.

OPEN If indicated as” YES”, carrier accepts open segments for ET.SEGMENTSALLOWED If indicated as” NO”, carrier does not accepts open segments For ET.

BULK FARE If indicated as” YES”, carrier accepts bulk fare and inclusive TICKETING tour ticketing. If indicated as” NO”, carrier does not accepts bulk fare and inclusive tour ticketing.

CHECK /NETR If indicated as “YES”, Abacus will check for segment INDICATOR eligibility for E-Ticketing. A “/N” tag at the end of the Airline segment(s) indicates that the segment is not eligible for E-Ticketing.

If indicated as “NO”, Abacus will not check for segment eligibility for E-Ticketing.

CHECK /EETR If indicated as “YES”, Abacus will check for segment INDICATOR eligibility for E-Ticketing. A “/E” tag at the end of the Airline segment(s) indicates that the segment is eligible for E-Ticketing.

If indicated as “NO”, Abacus will not check for segment eligibility for E-Ticketing.NET TICKETING Applicable to BSP markets only.

If indicated as”YES”, carrier accepts net remit tickets for ET. If indicated as” NO”, carrier does not accept net remit tickets

for ET.

EXCHANGE If indicated as”YES”, carrier accepts reissuance from paper PAPER FOR ETR ticket to ET.

If indicated as”NO”, carrier only accepts reissuance from ET to paper ticket.

ETR If indicated as”YES”, carrier allows revalidation in Abacus PNRREVALIDATION ALLOWED If indicated as”NO”, carrier does not allow revalidation in Abacus PNR. Manual revalidation is required.

RFND/ EXCH Not applicable to Abacus markets.AUTHORIZATION ARC denotes Airline Reporting Corporation.

INFANT ET If indicated as “YES”, carrier support infant ETALLOWED W/ADULT If indicated as “NO”, carrier does not support infant ET. Paper ticket will be replaced for infant.


SSR FOID If indicated as “YES”, carrier will be edit for passport FOID REQUIRED for each passenger upon ticketing.

If indicated as “NO”, carrier will not edit for passport FOID for each passenger upon ticketing.

FLT CPN PRINT Not applicable for Abacus markets.ALLOWED

EXTENDED ET If indicated as “YES”, carrier supports extended E- TicketingSEARCH Record (ETR) search with mask capabilities.

If indicated as “NO”, carrier does not support extended E- Ticketing Record (ETR) search with mask capabilities.

OA FQTV SENT If indicated as “YES”, carrier will be able to accept other IF IN PNR carriers’ frequent traveler card number stored in the PNR.

If indicated as “NO”, carrier does not support other carriers’ frequent traveler card number stored in the PNR.

RESTRICT If indicated as “YES”, carrier will restrict passive segments PASSIVE for E- Ticketing.SEGMENTS If indicated as “NO”, carrier will allow E-Ticketing issuance on Passive segments.

CANCEL If indicated as “YES”, carrier will allow cancellation of REFUND/VOID Refunded E-Ticketing.EXCH

If indicated as “NO”, carrier dose not allow cancellation of refunded E-ticketing.

ET If indicated as “YES”, carrier accepts flights booked on other INTERLINE carrier to qualify for interline ET.

If indicated as “NO”, carrier dose not support interline ET and all segments in the itinerary must be booked on issuing carrier’s flights.

POINT OF SALE A country code displayed in this section indicates that the COUNTRY specified airline has previously implemented that point of sales country for ET. An asterisk (*) following the country code indicates that it is currently in beta test (Pilot stage).

E-Ticketing is valid for itineraries of up to 30 segments. The maximum number of segments will vary per carrier and is determined in the MAX COUNPONS PER ETR column.

“FOID” is known as a specific Form of Identification to a validating carrier to advise what form of ID a passenger will be presenting at check in for travel on an E-Ticket.


E-Ticket may not be issued until the FOID message has been sent to the validating carrier.

It is important to check the E-Ticketing Profile (ETP) table of each validating carrier before performing E-Ticketing transactions. This table may not wholly govern the E-Ticketing functions of a validating carrier for specific market. Local BSP procedures still apply for each market’s practice.

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7- ELECTRONIC TICKETING ELIGIBILITY7- ELECTRONIC TICKETING ELIGIBILITY

7.1. Electronic Ticketing Eligibility:

1- Display City Pair availability (CPA) with the “/E”, indicator for ET eligible flights and “/N“ Indicator is not eligible for ET.

Sample of example entry:

Entry: 120DECSINLAX¥UA

Note: May vary by carriers

2- Sold segment (PNR Segment) with ET eligibility indicator “/E “and With the”/N “indicator is not eligible for ET shown at the end of the segment.

Sample of booking segments: CONST AT SFO ALLOW 40MIN PRKG 20DEC SAT SIN/Z¥8 LAX/PST-16 FOR MORE AVAILABILITY SEE BUR LAX LGB ONT SNA 1UA 890 F9 C9 D0 Y9 B9*SINLAX 0725 0855 777 BD 1 DCA /E M9 H0 Q0 V0 W0 S0 T0 K4 L0 2UA 890 F9 C9 D5 Y9 B9*SINNRT 0725 1455 777 BS 0 DCA /E M9 H0 Q0 V0 W0 S0 T0 K6 L0 3UA/NH 8232 F4 C4 D4 Y4 B4* LAX 1720 1110 777 0 DCA /N


M4 H4 Q4 V4 W0 S0 T0 K0 L0

Partial CPA response

*I 1 UA 890Y 20DEC 6 SINNRT SS1 0725 1455 /DCUA /E 2 UA8232Y 20DEC 6 NRTLAX SS1 1720 1110 /DCUA /N OPERATED BY ALL NIPPON AIRWAYS

Sold segments for UA connecting flights

Note:

1. Since UA/ NH8232 is a connecting flight of UA890 without the ET eligibility indicator, Electronic ticketing will not be allowed. Paper tickets are recommended for such issuance.

If users attempt to issue E-ticketing for segment(s) that is not eligible for ET, the error response will be displayed:

CHECK ITINERARY-1 OR MORE SEGMENTS NOT VALID FOR ETR 14-0052.

7.2. Besides having the “/E” indicator to qualify for ET, it is mandatory that the Airline record locator is returned by the carrier and updated in Abacus PNR before electronic ticket issuance.

2.3. In the event that confirmed reservations are made directly with the airline but require Electronic Ticketing to be done in Abacus, you will need to create “GK” or memo segments with the airline’s record locator.

Format examples as follows:

1- Short sell entry and update an airline code:

Step 1: Ø2Y1GK (from CPA availability)

Step 2: .1GK*<Airline’s RLCO>

2- Long sell entry with an airline code: Step 1: ØUA890Y20NOVSINNRTGK1*<Airline’s RLCO>

Note:Fares & Ticketing Guide Prepared by Kiv Sokunthea 19

The Passenger’s name and itinerary in the Abacus PNR must match exactly in the Airline’s PNR. Otherwise, the following error response will be displayed:

UNABLE TO PROCESS ETR- CORRECT/ RETRY OR ISSUE PAPER TICKETNAME AND ITEM/ DATA NOT MATCH IN ETR AIRLINE SYSTEM.

Below are some general guidelines for ET issuance: At least 1 confirmed segment in the PNR Segments must contain airlines RLCO including GK segments 2 Form of Payment is not allowed

Note:Guidelines are governed by ET carriers. Please refer to LOCAL Airline office for more information.

*************

8- FORM OF IDENTIFICATION(FOID)8- FORM OF IDENTIFICATION(FOID)

8.1. Form of Identification:Form of Identification, is also known as FOID which is required by

specific carrier to query on what form of identification will be

presented by the passenger at point of check in for ticket less travel.

Currently in Abacus, only the following carriers require FOID for every Electronic Ticket

issuance:

a. Cathay Pacific (CX) requires the passenger’s passport (PP) as form

of identification to be entered for every Electronic Ticket issuance.

b. Lufthansa (LH) requires the passenger’s credit card (CC), frequent

flyer number (FF) or locally defined ID number (ID/SEAMAN) as form

of identification to be entered for every Electronic Ticket issuance.

8.2. List of accepted FOID codes: CC - Credit Card used to purchase the ticket FF – Frequent flyer number PP – Passport DL – Driver’s License NI – National Identity Card TN – Ticket Number ID – Locally defined ID number CN – Confirmation number or Record Locator


Note: FOID may be required by specific airlines You may refer to the validating carrier’s ETP Table for FOID requirement.

1- To specify Passport FOID for all segments: Entry: 3FOID/PPSG<Identification number>-1.1

2- To specify Passport FOID for specific segments:

Entry: 3FOID2/PPSG<Identification number>-1.1

3- To specify Credit Card FOID for all segments:

Entry: 3FOID/CCAX371234567890120-1.1 4- To specify frequent flyer FOID for all segments:

Entry: 3FOID/FFLH9856123-1.1

5- To specify Passport number and date of birth for all segments:

Entry: 3OSI CZ PSPT HK1/G18541115/26FEB1979/THANKS

Entry: 3OTHS/ NN1 PSPT HK1/G18541115/26FEB1979/THANKS

Note:

FOID information will be printed on the Credit Card Charge form (if any), passenger Receipt and itinerary/ invoice. If multiple FOID exist, system will only print 1 FOID data on the Passenger Receipt and up to 3 for itinerary/ invoice.

A maximum of one FOID will be allowed per Passenger per carrier. If more than 1 FOID is entered, the following error response will be displayed.

.SSR FOID EXISTS FOR AT LEAST ONE PASSENGER REQUESTED

.NOT ENT BGNG WITH

If the PNR contains only one passenger, name association is optional. However, FOID information needs to be name associated if there is more than 1 passenger in the PNR. Otherwise, the following error response will be displayed:

.NAME ASSOCIATION NUMER IS REQUIRED. NOT ENT BGNG WITH

If data is entered for electronic carriers who do not support FOID, the following error response will be displayed:

.SSR NOT VALID FOR THIS AIRLINE .NOT BGNG WITH


If the FOID data is omitted before ticket issuance, the following error response will be displayed:

.SSR FOID PP REQUIRED FOR EACH PASSENGER

*************

9-PRINTERS DESIGNATION9-PRINTERS DESIGNATION

9.1. Printer designation:Ticket printer must be assigned for proper ticketing edits to process even though no flight coupons will be printed. However, Agent coupon will be printed for ATB2 markets.

Hardcopy printer designation will print Agent coupon for OPTAT markets,credit card charge form and other paper settlement documents.

Itinerary printer must be assigned to allow Electronic Ticketing passenger/Itinerary Receipt to be printed.

9.2 . OPTAT T ICKET PRINTER DESIGNATION ENTRIES:

1- To designate OPTAT ticket Printer: For electronic ticketing transaction

2- To designate Hardcopy Printer: To generate Agent coupon for OPTAT markets To generate REA (Refund/ Exchange Authoriation)Forms To generate Credit Card Charge Form (CCCF)

3- To Designate invoice/ itinerary Printer:

To generate Agent coupon and Passenger/ itinerary Receipt.

Description Format Example

Designate OPTAT ticket printer W*<country code> W*TH


Undesignate OPTAT ticket printer W*NO W*NO

Designate hardcopy printer

Undesignate hardcopy printer

PTR/<printer address>

PTR/END

PTR/969102

PTR/END

Designate itinerary printer

Undesignate itinerary printer

DSIV<printer address>

DSNO

DSIV969102

DSNO

*************

10- ELECTRONIC TICKET RECORD(ETR)10- ELECTRONIC TICKET RECORD(ETR)

10.1. Electronic Ticket Record:After an Electronic Ticket issuance, an Electronic Ticket Record (ETR) will be created and stored in the validating carrier’s database which is viewable in Abacus PNR.

Note:

BSP’s requirement for storing of historical ETRs in ticketing carriers’ database is up to 13 months. However, Airlines may have their own in-house requirement to store ETRs. Thus, you may refer to the local Airline’s office for more information on the duration of historical ETRs retained in their ticketing database.

10.2. Display ETR from the field of a PNR:

This function requires an active PNR to be present in your working area. The retrieved ETR information is from the Electronic Ticketing carrier’s database.

ETR RETRIEVAL FROM TICKETING FIELD OF A PNR:

Step Description Format Example

1 Display ticketing field *T

2 Display ETR for line 2 of the ticketing field WETR*2


Example of Electronic Ticket Record (Ticket Issuance)*TTKT/TIME LIMIT 1.T-19MAR-D8I89AJN 2.TE 6189756097039-AT FOO/J D8I89AJN 1456/19MAR*I

Ticketing field of a PNR

ELECTRONIC TICKET RECORD � INV: CUST:IBM9999 PNR:CMOSHI �TKT:6189756097039 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 �NAME:FOO/JAMES MR FF:SQ999988888 � NAME REF:XTRA SEAT TOUR ID:MSAGT � FOP: CASH � CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT �1 SQ 0862 Y 20JUL SINHKG 1100 OK YOWA OPEN

NONENDORSE/NONREFUND � FARE SGD650.00 TAX 21.00SG TAX 9.00YQ � TOTAL SGD680.00 � SIN SQ HKG367.67NUC367.67END ROE1.767877SITI �

Sample of an Electronic Ticket Record (ETR)

Note: The list of 4-letter status codes of flight coupon is as follows:

OPEN – Unused

USED – Lifted/Boarded

VOID – Transaction voided

PRTD – Flight coupons printed

EXCH – Exchanged/Reissued

RFND – Refunded

CKIN – Checked in

SUSP– Suspended by carrier

Note: If the ETR display entry is made without an active PNR in the working area error response will be displayed:

ELECTRONIC TRANSACTION RESTRICTED-0099

If the ETR display entry is requested on a paper ticket item i.e. with the code TK, the following error response will be displayed:

TK ITEM NOT ETR-VERIFY AND REENTER-0022Fares & Ticketing Guide Prepared by Kiv Sokunthea 24

If the ETR display entry is requested on the line 1 of the ticketing field, the following error response will be displayed:

INVALID TK ITEM-VERIFY AND REENTER-0022

If the direct link between the validating ticketing database and Abacus host is down, the following error response will be displayed:

ETR UNAVAILABLE-RETRY LATER-0770

10.3. DISPLAY ETR BY TICKET NUMBER:

The function to display ETR from the ticket number is available without having the PNR to be present in the working area. This is useful for PNRs that have been

purged from the system.

ETR RETRIEVAL BY TICKET NUMBER:


1 Display ticketing field *T

2 Display ETR by ticket number WETR*T6189756097063

Example of Electronic Ticket Record (Ticket Issuance)*TTKT/TIME LIMIT 1.T-19MAR-D8I89AJN 2.TE 6189756097063-AT FOO/J D8I89AJN 1456/19 MAR*I

Display ETR by ticket number

WETR*T6189756097063ELECTRONIC TICKET RECORD � INV: CUST:IBM9999 PNR:CMOSHI �TKT: T6189756097063 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 �NAME:FOO/JAMES MR FF:SQ999988888 � NAME REF:XTRA SEAT TOUR ID:MSAGT � FOP: CASH � CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT �1 SQ 0862 Y 20JUL SINHKG 1100 OK YOWA OPEN


NONENDORSE/NONREFUND � FARE SGD650.00 TAX 21.00SG TAX 9.00YQ � TOTAL SGD680.00 � SIN SQ HKG367.67NUC367.67END ROE1.767877SITI �

Sample of an Electronic Ticket Record (ETR)

Note: If the entry does not include the ticket number identifier ”T” or an invalid character is specified or ticket number specified is less than 13 digit, the following

error response will be displayed:

INVALID ENTRY-REENTER WITH WETR*T TKT NBR-0099

If the E-Ticketing carrier is unable to locate the ticket number, the following error response will be displayed:

TICKET NUMBER NOT FOUND IN E-TICKET DATABASE-0022

If the carrier ticket code specified in the entry is not an active E-Ticketing carrier, the following error response will be displayed:

ELECTRONIC TRANSACTION RESTRICTED-0022

If the direct link between the validating ticketing database and Abacus host down, the following error response will be displayed:

ETR UNAVAILABLE-RETRY LATER-0770

*************

11- ELECTRONIC TICKET RECORD 11- ELECTRONIC TICKET RECORD HISTORYHISTORY

11.1. Electronic ticket record (ETR) History:The Electronic Ticket Record history contains information of the previous ETR activity. ETR history may be retrieved from the ticketing field *T of a PNR or from the active ETR in the current work area. Historical information is retrieved directly from the validating carrier’s ticketing database. Hence, the display may vary by carriers. Fares & Ticketing Guide Prepared by Kiv Sokunthea 26

Northwest (NW), Lufthansa (LH) and KLM are currently not supporting history of ETR.

11 .2 . ELECTRONIC T ICKET RECORD (ETR) H ISTORY FORMATS:

There are 2 methods to retrieve the history of the ETR. As long as the ETR exists in the work area, you will be able to perform thecontinuation entry to retrieve the history information.

11.3. RETRIEVAL HISTORY BY LINE NUMBER:

A PNR has to be present in the active work area before an ETR history can be retrieved:

Step Description Format Examples

1 Display ETR History from ticketing field *T

2 Display history of ETR for line 2 WETR*2/H

11.4. RETRIEVAL HISTORY BY TICKET NUMBER:

A PNR has to be present in the active work area before an ETR history can be retrieved:



2 Display history of ETR WETR*H

RESPONSE: SAMPLE RESPONSE OF HISTORY ETR

ELECTRONIC TICKET RECORD TKT: 016 1695 625159 NAME: HILTON/C MISS CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0988 Y 20NOV SINTPE 1100 OK Y OPEN

NONRFND/NONRTE/END REF ISS OFC VALID ON SQ ONLY 1234 FARE SGD1395.00 TAX 15.00SG TAX 10.00YQ TOTAL SGD1420.00 SIN SQ TPE 760.67NUC760.75 END ROE 1.767877SITI


*************

12- VOIDING ELECTRONIC TICKET12- VOIDING ELECTRONIC TICKET

1 2 . 1 . V O I D I N G E L E C T R O N I C T I C K E T :Voiding of Electronic Tickets can be done with several methods.The 2 methods are as follows:

12.2 . VOIDING OF ELECTRONIC T ICKETS FORMATS:

The current void functionalities remain the same. Before voiding an electronic ticket, a PNR has to be present in the work area.

1-VOID TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY LINE NUMBER:


1 Display the ticketing field of a PNR *T

2 Display the E-Ticket from specific line 2 of the ticketing field of a PNR

WETR*2

3 Void E-Ticket from specific line 2 of a ticketing field

WV2

4 Repeat the void entry to complete the transaction

WV2


2-VOID TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY TICKET NUMBER:



2 Display ETR by ticket number with PNR present in the work area

WETR*T6189756097040

3 Void electronic ticket for specific from an existing ETR

WETRV

4 Repeat the void entry to complete the transaction

WETRV

Note:

1. The flight coupon status code will be updated from “OPEN” to “VOID”.

2. An Electronic Settlement Authorization Code (ESAC) will be updated in

the ETR.

3. If the flight coupon status is "RFND" or "REISSUED E-TICKET" void

transaction will be rejected and following error response will be

displayed

1 OR MORE COUPON UNABLE TO VOID-DISPLAY ETR TO VERIFY-0369

4. If voiding is outside the BSP reporting period, the following error

Response will be displayed:

UNABLE TO VOID-OUTSIDE REPORTING PERIOD-0637

Voiding of tickets from a cancelled PNR (with no itinerary) is only allowed by using the entry "WV".

Example of Voided Electronic Ticket Response

*TTKT/TIME LIMIT 1.T-19MAR-D8I8*AJN 2.TE 0169756097036-AT FOO/J D8I8*AJN 1009/19MAR*I TV 0169756097036-AT *VOID* D8I8*AJN 1439/19MAR*E

Sample of voided tickets information in the ticketing field of a PNRELECTRONIC TICKET RECORD INV: CUST:IBM9999 PNR:CMOSHI TKT:0169756097036 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 NAME:FOO/JAMES MR FF:UA999988888 NAME REF:XTRA SEAT TOUR ID:UACODE


FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 UA 890 Y 20SEP SINLAX 0715 OK Y2R VOID 2 UA 805 Y 26SEP LAXSIN 0930 OK Y2R VOID NON-ENDORSE/NON-REFUND FARE SGD5890.00 TAX 21.00SG TAX 13.00XY TAX 74.00XT TOTAL SGD5998.00 SIN UA LAX Q5.00 1660.74UA SIN Q5.00 1660.74NUC3331.48END ROE1. 767877SITI XT9.00YC5.00AY48.00US6.00XA6.00XFLAX3

SETTELMENT AUTHORIZATION: 000000000008993

Sample of a voided ETR

*************

13- ELECTRONIC TICKETS 13- ELECTRONIC TICKETS REFUNDREFUND

13.1 Electronic Ticket Refund:

For Electronic Ticket Refund, the flight coupon status must be reflected as “OPEN” before an ET Refund can be processed. The Electronic Ticketing carrier will return a Settlement Authorisation Code and will be printed into the Refund/Exchange Authorisation hardcopy from the hardcopy printer.

The ET Refund may vary by markets. Therefore, current refund procedures for each market remain the same.

13.2 . FOR MARKETS USING AUTOMATED REFUND FORMATS:

Refund Notice will be generated upon successful completion of the automated refund mask, There are 2 methods to process refund for an Electronic Ticket Record.

1-REFUND TICKETS FROM A DISPLAYED A PNR THEN DISPLAYED ETR BY LINE NUMBER:



2 Process refund for specific electronic ticket from line 3

WETR*3


3 Process refund for specific electronic ticket from existing ETR

WETRR

4 Repeat the refund entry to complete the transaction

WETRR

2-REFUND TICKETS FROM A DISPLAYED A PNR, DISPLAYED ETR BY TICKET NUMBER:




3 Process refund for specific electronic ticket from existing ETR

WETRR

4 Repeat the refund entry to complete the transaction

WETRR

Example of Electronic Ticket Refund Response

*TTKT/TIME LIMIT 1.T-19MAR-D8I89AJN 2.TE 6189756097039-AT FOO/J D8I89AJN 1456/19MAR*I 3.TE 6189756097040-AT FOO/J D8I89AJN 1619/19MAR*I WETR*3

REENT IF THIS TKT NBR IS TO BE REFUNDED 6189756097040 WETRR

ETR REFUND PROCESSED

WETRR

Processing refund response

13.3-QUICK REFUND FROM PNR (QREX):

1-The refund transactions already done using WETRR, you will need to do in BSP link. This includes with or without refund fee (refund penalty).

Note: WETRR will only update the e-ticket record to RFND but will notreport to IATA BSP.

2. But if you have any refund penalty fee you need to do in QREX (Quick Refund) see in attached file.Fares & Ticketing Guide Prepared by Kiv Sokunthea 31

Note: If refund transaction via QREX (Quick Refund) is successful no error responds, the refund will be reported to IATA BSP.

1-QUICK REFUND FROM PNR (QREX)

The differences between Automated Refund mask (WETRR) and Quick Refund mask (QREX) are as follows:

Quick Refund is able to support refund of all taxes for e-carriers that do not support tax breakdown capability

Quick Refund has the option to refund taxes only

Quick Refund has the option to process refund with more than 11 taxes


1 Designate Ticket Printer

Designate hardcopy printer

W*TH

PTR/6CCF5A

2 Retrieve mask to determine original ticket value

WFR<ticket no.>¥A<carrier>

WFR<ticket no.>¥A<carrier>¥

N<name item no.>

3 Verify the refund amounts and specify any penalty

4 Add refund information e.g. commission on refund amount

5 Complete the refund and end transaction

ER

Sample of PNR

1.1NG/LK MR 1 BR 12Y 25DEC 2 TPELAX HK1 1820 1345 /DCBR*CD3WQX /E


TKT/TIME LIMIT 1.T-28AUG-A2U8*AJN PHONES 1.TPE 646364637 FANTASY TRAVEL/RACHEL-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY INVOICED TICKET RECORD - AUTOPRICED GENERAL FACTS 1.SSR ADTK 1B PLZ ADV TKT BEF TPE1600L/18DEC OR CNCL BR REMARKS 1.XXTAW/ ACCOUNTING DATA 1. BR¥6973962499/ 0/ 30967/ 2717/ONE/CA 1.1NG LK MR/1/F/E RECEIVED FROM - J A2U8.A2U8*AJN 0125/28AUG07 JZXTFH H

Step 1: Printer Designation

W*TH«OK-0012 PTR/6CCF5A«PRINTER DESIGNATED

Step 2: Retrieve Refund Mask to Determine Refund Value (Screen 10) WF WFR EXCH DATABASE TKT - ELECTRONIC SCREEN 10 N1.1 NG/LK MR TKT 6956973962499 ENTER A VALID TRANSACTION CODE X-EXCH/R-REFUND/F-FLOWN FLT BK DATE BRDOFF FB/TKT DES STAT CODE 1 BR 012 Y 25DEC TPELAX Y OK < R > BASE TWD 30967 TAXES 300 TW 499 US 1918 XT TTL TWD 33684 VALIDATING CXR BR NEXT < X > MULTIDOCS < > QUIT < >

Note:

1. System will check the ticket database and determine the original ticket value to be populated into the host mask.


2. Place the “R” in the “CODE” column to indicate the segments to be refunded and specify “X” in the “NEXT” column to continue to the next screen.

Sample of Screen 30

WF WFRR COMPARISON SUMMARY SCREEN 30 REISSUE PLACE TPE EXCHANGE REISSUE TWD CUR TWD BASE 30967 -30967 TTL TAXES 2717 -2717 ---------- ----------- TOTAL 33684 -33684 CHG FEE AMOUNT < 150 > ------------ TOTAL -33684 TAX COMPARISON < > NEXT < X > QUIT < >

Note:

1. Specify the applicable cancellation/penalty charges in the “CHG FEE AMOUNT” field.

2. Place “X” in the “NEXT” column to continue to the next screen

Step 4: Sample of Screen 32 WF WFR REFUND INFORMATION SCREEN 32 TKT 6956973962499 D-DOMESTIC REFUND/I-INTERNATIONAL/T-TRANSBORDER REFUND I REFUND AUTHORIZATION CODE 125QZYJSRLYIX COMMISSION ON REFUND AMT OR PCT < 0 > COMMISSION ON PENALTY AMT < > TOTAL REFUND DUE HKD -33534 CASH X CK CC CC NBR DK NBR < > REFUND ACCOUNTING LINE DATA INVOICE NBR < > FREE TEXT < > REFUND < X >


Note: Commission has to be specified as “0’ if there is no commission.

Step 5: End Transaction

REFUND TRANSACTION PROCESSED REFUND ACCOUNTING DATA CREATED IN ACTIVE PNR ETR REFUND TRANSACTION PROCESSED

ER<<

1.1NG/LK MR 1 BR 12Y 25DEC 2 TPELAX HK1 1820 1345 /DCBR*CD3WQX /E TKT/TIME LIMIT 1.T-28AUG-A2U8*AJN PHONES 1.TPE 646364637 FANTASY TRAVEL/RACHEL-A PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY INVOICED PRICE QUOTE RECORD EXISTS TICKET RECORD - AUTOPRICED GENERAL FACTS 1.SSR ADTK 1B PLZ ADV TKT BEF TPE1600L/18DEC OR CNCL BR

REMARKS 1.XXTAW/


ACCOUNTING DATA 1. BR¥6973962499/ 0/ 30967/ 2717/ONE/CA 1.1NG LK MR/1/F/E 2. RBR¥6973962499/ P0/ 33534/ 2717/ONE/CA 1.1NG LK MR/1/F/ERECEIVED FROM - J

A2U8.A2U8*AJN 0125/28AUG07 JZXTFH H

14- REGENERATE DOCUMENTS14- REGENERATE DOCUMENTS

14.1. Regenerate documents:In the event that the ticket printer or the hardcopy printer encounters failure, Or when extra copied are required, original copied are missing, you may regenerate the settlement documents from the hardcopy printer.

Daily Work List which is also known as DW List, records PNR invoice or itinerary that are ready to print or that have been printed. Once a ticket has been issued, the PNR itinerary and ticketing will be recorded in the DW List for reprinting or accounting purposes. If the qualifier“DPE”.


1.REGENERATE E -T ICKET PASSENGER/ IT INERARY RECEIPT DOCUMENTS:


1 Designate itinerary Printer DSIV969102

2 Display the Daily Work List DWLIST

3

4

To Reprint/ Regenerate Passenger Itinerary Receipt for item 4 from the Daily Work list

To Reprint invoice for item 5 from the

Daily Work list

DP1/3/4

DP1 /2 / 5

5 To Reprint/Regenerate Passenger Itinerary Receipt for multiple items 11-14 from the DWlist DP1/3/11-14

Note:

If the original passenger receipt was issued previously, an indicator “DUPLICATE” will be printed on the regenerated copy.

14.2 . REGENERATE REFUND AUTHORISATION FORM DOCUMENTS:


1 Designate Ticket Printer for REFUNDING

Designate itinerary Printer for REFUNDING

PTR/969102

DSIV969102

2 To retrieve the REFUND from Audit Trail(DQB*) DQB*RF

To retrieve the REFUND from Audit Trail(DQB*)list by a branch office’s PCC

DQB*/D8I8/RF

3 Display the electronic ticket records WETR*T2175996301626

OR WETR*2

4 Regenerate Refund Authorization WETRR¥RS


5 Regenerate Refund Authorization WETRR¥RS

WETR*T2175996301626

ELECTRONIC TICKET RECORD INV: CUST: PNR:GHQEFR TKT:2175996301626 ISSUED:20NOV08 PCC:5H78 IATA:06301142 NAME:UEMATSU/ESTER MRS NAME REF: TOUR ID:PNH8W131 FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 TG 697 V 06DEC PNHBKK 1000 OK VEE1MKH1 RFND 2 TG 624 V 06DEC BKKMNL 1505 OK VEE1MKH1 RFND 3 TG 621 V 13DEC MNLBKK 1420 OK VEE1MKH1 RFND 4 TG 698 V 13DEC BKKPNH 1855 OK VEE1MKH1 RFND NON END/VALID ON TG OPERATING FLT ONLY FARE USD1255.00 TAX 164.00YQ TOTAL USD1419.00 PNH TG BKK223.50TG MNL404.07TG BKK404.07TG PNH223.50NUC1255.14E ND ROE1.00 SETTLEMENT AUTHORIZATION: 2173003366055

WETRR╪RSREENT TO REGENERATE REA FOR THIS TKT NBR 2175996301626

WETRR╪RS ETR DOCUMENT/S/REPRINTED

14.3. REGENRATE E-TICKET AGENT COUPON RECEIPTS:

For OPTAT markets, regeneration of Electronic Ticketing documents such as agent coupon, passenger receipt and credit charge form (if applicable) can be done in a single transaction. These documents will be printed onto the hardcopy printer.


1 Designate OPTAT Printer W*TH

2 Designate hardcopy printer

Designate Itinerary printer

PTR/969102

DSIV969102

3 To Reprint/regenerate Agent coupon

by specific ticket number

W¥RG6189756097063¥RE


Note:

1. Regeneration is only allowed within the Audit Trail retention period of

up to 31 days.

2. Regeneration is not available for flown segments.

The above entry is applicable to OPTAT markets only.

*************

15- ELECTRONIC TICKET 15- ELECTRONIC TICKET REVALIDATIONREVALIDATION

15.1. Electronic Ticket Revalidation:Electronic ticket Revalidation allows the changing of certain flightdetails from a previously issued flight segment on an E-Ticket. The option “ETR Revalidation Allowed” in the E-Ticketing Associate Profile(E.g. WETP*SQ) must be turn on “YES” to allow the revalidation Function ina specific market.

1- There are 3 simple steps to revalidate an electronic ticket: Create and/or rebook new flight segment

Verify flight coupon status from a displayed ETR

Revalidate new segment against ETR coupon



1 Create and/or rebook new flight segment(s) Rebook new date

2 Display the ETR from the ticketing field of a PNR after rebooking the New flight segment(s)

WETR*2

3 Revalidate an electronic ticket for segment 1 and flight coupon 1 WETRL/S1/C1

Note:

1. Revalidation conditions may vary by carriers. Refer to the

respective Airline local office for details of revalidation.

2. Revalidation is allowed only on 1 segment against 1 ETR coupon per

entry. If there are 2 segments to be revalidated, then 2 separate

revalidation entries will be required.

Example of Electronic Ticket Revalidation Response*TTKT/TIME LIMIT 1.T-19MAR-D8I8*AJN 2.TE 6189756097041-AT FOO/J D8I8*AJN 1734/19MAR*I

Ticketing field of a PNRWETR*2ELECTRONIC TICKET RECORD INV: CUST:IBM9999 PNR:CMOSHI TKT:6189756097041 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 NAME:FOO/JAMES MR NAME REF:XTRA SEAT FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0862 C 21JUL SINHKG 1100 OK C OPEN FARE SGD1334.00 TAX 21.00SG TAX 9.00YQ TOTAL SGD1364.00 SIN SQ HKG754.57NUC754.57END ROE1.767877SITI

Sample of ETR with original date of departure

WETRL/S1/C1Fares & Ticketing Guide Prepared by Kiv Sokunthea 40

REVALIDATION SUCCESSFUL

Revalidation transaction response

WETR*2ELECTRONIC TICKET RECORD INV: CUST:IBM9999 PNR:CMOSHI TKT:6189756097041 ISSUED:19MAR03 PCC:D8I8 IATA:99999999 NAME:FOO/JAMES MR NAME REF:XTRA SEAT FOP: CASH CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT 1 SQ 0862 C 22JUL SINHKG 1100 OK C OPEN FARE SGD1334.00 TAX 21.00SG TAX 9.00YQ TOTAL SGD1364.00 SIN SQ HKG754.57NUC754.57END ROE1.767877SITI

Sample of ETR with new departure date after revalidation

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THE END


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