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Seats

© 2002, Worldspan L.P. All Rights Reserved.

Table of Contents

0902 Page i

Seat Maps........................................................................................................................................1 Map Retrieval Entries....................................................................................................................2

Seat Map Description..................................................................................................................3

Modifying Seat Maps ....................................................................................................................5

Unblocking Seats.........................................................................................................................7

Removing Seats ...........................................................................................................................7

Adding Seats................................................................................................................................8

Changing the SAK.........................................................................................................................9

Adding/Deleting Seat Maps ........................................................................................................13

Adding a Seat Map....................................................................................................................13

Deleting a Seat Map..................................................................................................................13

Seat Assignments.........................................................................................................................13

Generic Seat Request ................................................................................................................14

Changing All Seats for Specific Segment ..................................................................................17

Miscellaneous ..............................................................................................................................17

Correcting Name Field .............................................................................................................17

Reducing Number in Party........................................................................................................18

Rebooking Different Class of Service in Same Compartment...................................................18

SIMULT CHGS TO PNR...........................................................................................................18

Airport Training Guide Seats

0902 Page 1

Seat Maps

Reference: HELP MAP

Seat Assignment Configuration (SAK) numbers are assigned to generic seat maps designed for each aircraft type and seat configuration; the SAK number appears on the seat map. When a day of flight equipment change occurs, either the CRC or airport must adjust the SAK to reflect the equipment configuration of the actual aircraft used. To update seat maps, the airport agent must use a duty code determined by local policy. ENTRY: 4 245 /21SEP MIA NAS (spacing for clarity) | | | | | | | | | Arrival point | | | Board point | | Date, optional (defaults to current day) | Flight number Function identifier Response: *** NO SMOKING MIANAS *** 245Y/A 21SEP 002-DH8 MIANAS AS 42 AE 42 N 01 *0-0 A B C D E F A B C D E F 01 E E E E . . 07 . . . . 02 B B B B 08 . . . . 03 B B B B 09 . . . . 04 . . . . 10 E E E E 05 . . . . 11 . . . . 06 . . . . 12 . . . .

The SAK number and equipment type is indicated in bold type on this seat map.

Seats Airport Training Guide

Page 2 0902

Map Retrieval Entries

The seat map is a retrieval of the seating arrangement or configuration. Any agent can retrieve a seat map anytime after the seat map is created. Map creation is partition unique; typically seat map creation happens 30 days before flight departure.

Entry Explanation 42*F Display first class map for line 2 from

availability. 42*/ Display all classes for line 2 from

availability. 42* Display map for segment 2 of a retrieved

PNR. Default is the class booked. 4456/27DECSTLTPA Display seat map for specified day and city

pair. 4456/STLTPA Display seat map for today. 4456/TPA Display seat map for today. Default is the

local CRT airport/city code (TPA). 4456F27DECSANTPA Display first class cabin only for a future date

between SAN and TPA. 4456YTPA Display coach class map only for today from

the local station to TPA. 4456/TPA-A Display only available seats from the local

station to TPA.


0902 Page 3

Seat Map Description *** NO SMOKING ATLSTL *** 675F/A 25MAY 224-D9S ATLSTL AS 11 N 01 *1-0 A C D F A C D F 01 . . . . 03 . . . . 02 . * . . 675Y/B 25MAY 224-D9S ATLSTL AS 36 N 05 *1-1 A C D E F A C D E F 05 B B R * * 14 E E W E E E 06 R * * . * 15 S * W * . * 07 S R R R * 16 * * W * R R 08 * * * R * 17 * * W * . R 09 * Z Z * * 18 * * * . R 10 * S * . R 19 R * * . R 11 * * W * . * 20 * * * . * 12 E E W E E E 21 * * * * * >

There are several informational lines that may appear above or below the cabin header lines. In this example, there is one informational line reading: *** NO SMOKING ATLSTL ***. Each compartment has a header line: 675F/A 25MAY 224-D9S ATLSTL AS 11 N 01 *1-0 675Y/B 25MAY 224-D9S ATLSTL AS 36 N 05 *1-1 | | | | | | | | | | | | | Indicates rows | | | | | | restricted from | | | | | | the generic | | | | | | search for seats | | | | | Smoking vs. non- | | | | | smoking | | | | The number of seats provided for airport | | | | check-in | | | Board and off stations | | SAK and equipment codes: SAK-224; equipment DC9 | Date of flight Flight number, class / compartments


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Column Headers to determine seat assignments (partial display) A C D F A C D F 01 . . . . 03 . . . . 02 . * . . 675Y/B 25MAY 224-D9S ATLSTL AS 36 N 05 *1-1 A C D E F A C D E F 05 B B R * * 14 E E W E E E 06 R * * . * 15 S * W * . * 07 S R R R * 16 * * W * R R )> Column headers vary with individual seating configurations. In this example, column A and F are window seats. Column C and D are aisle seats. Rows one, two, and three are in the first class cabin; rows 5 through 22 in the economy compartment. The scroll indicator is present and this is a partial display. The letter or character under the column header indicates the availability and seat type as listed below: Seat Map Code Explanation B Blocked seat; restricted from assignment. E Emergency exit; must request using specific seat

number. H Handicapped seat R Reserved seat. S Special status required to reserve, usually a frequent

flyer. T Through passenger; this flight continues on and the

passenger in this seat is not boarding at the local station.

W Wing area. The wing indicator is in the aisle of the rows that are over the wing.

X Connecting passenger. Another station has issued this boarding pass. The passenger is arriving on another flight.

Z Buffer zone can be used to restrict assignment to airport or CRC. Must request using seat number.


0902 Page 5

Seat Map Code Explanation $ Airport check-in & verified seats; passenger waiting

to board.

* Advance boarding pass issued; the passenger received the boarding pass from another location and has not yet verified at your airport.

- Available smoking. . Available non-smoking.

Modifying Seat Maps

There are times when it is necessary to block a seat. A seat may be broken, etc. Follow steps below to block seats 3A and 3B: Step Action

1 Display the Seat Map: ENTRY: 4245/21SEPMIANAS

2 Type the entry to block the seats: ENTRY: 4S@MIANAS$03A03B/B Response: >4S@MIANAS$03A03B/B- OK 0245 K 03-A K 03-B


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3 Redisplay the Seat Map: ENTRY: 4245/21SEPMIANAS Response: *** NO SMOKING MIANAS *** 245Y/A 21SEP 003-737 MIANAS AS117 AE120 N 01 *0-0 A B C D E F A B C D E F 01 H H H H H H 11 . . . W . . . 02 T . . . . . 12 . . . . . . 03 B B . . . . 13 . . . . . . 04 . . . . . . 14 . . . . . . 05 . . . . . . 15 . . . . . . 06 . . . . . . 16 . . . . . . 07 . . . W . . . 17 . . . . . . 08 . . . W . . . 18 . . . . . . 09 . . . W . . . 19 . . . . . . 10 E E E W E E E 20 . . . . . .

NOTE: Seats 3A and 3B have the letter B.


0902 Page 7

Unblocking Seats Use the following entry to unblock seats, flight must be dedicated and only 5 seats can be unblocked in one entry. Step Action


2 To block the seats: ENTRY: 4S@MIANAS$03A03B/. Response: >4S@MIANAS$03A03B/. OK 0245 K 03-A K 03-B

Removing Seats Follow the steps below to remove seats from the map: Step Action


2 Type the entry to remove seats: ENTRY: 4S@MIANAS$06A06B06C/X Response: >4S@MIANAS$06A06B06C/X- OK 0245 ¬ K 06-A K 06-B K 06-C


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Step Action 3 Redisplay the Seat Map:

ENTRY: 4245/21SEPMIANAS Response: *** NO SMOKING MIANAS *** 245Y/A 21SEP 003-737 MIANAS AS116 AE120 N 01 *0-0 A B C D E F A B C D E F 01 H H H H H H 11 . . . W . . . 02 T . . . . . 12 . . . . . . 03 . . . . . . 13 . . . . . . 04 . . . . . . 14 . . . . . . 05 . . . . . . 15 . . . . . . 06 . . . 16 . . . . . . 07 . . . W . . . 17 . . . . . . 08 . . . W . . . 18 . . . . . . 09 . . . W . . . 19 . . . . . . 10 E E E W E E E 20 . . . . . .

Adding Seats Follow the steps below to add a seat:

Step Action 1 Display the Seat Map: 4245/21SEPMIANAS 2 Type the entry to add seats:

ENTRY: 4S@MIANAS$06A06B06C/. Response: >4S@MIANAS$06A06B06C/. OK 0245 K 06-A K 06-B K 06-C


0902 Page 9

Step Action 3 Redisplay the Seat Map:

ENTRY: 4245/21SEPMIANAS Response: *** NO SMOKING MIANAS *** 245Y/A 21SEP 003-737 MIANAS AS119 AE120 N 01 *0-0 A B C D E F A B C D E F 01 H H H H H H 11 . . . W . . . 02 T . . . . . 12 . . . . . . 03 . . . . . . 13 . . . . . . 04 . . . . . . 14 . . . . . . 05 . . . . . . 15 . . . . . . 06 . . . . . . 16 . . . . . . 07 . . . W . . . 17 . . . . . . 08 . . . W . . . 18 . . . . . . 09 . . . W . . . 19 . . . . . . 10 E E E W E E E 20 . . . . . .

Changing the SAK

The SAK is the number of the generic seat map assigned to specific equipment. Occasionally, equipment is substituted at the last minute and the substituted equipment has a different seat configuration. The SAK, or seat map configuration number needs to be changed. Step Action

1 Display the new SAK which shows how the map looks prior to any seats being reserved or assigned: ENTRY: 4LDSAK3 | Number of SAK to be displayed


Page 10 0902

Step Action 2 Display the current seat map:

ENTRY: 4245/21SEPMIANAS

Response: *** NO SMOKING MIANAS *** 245Y/A 21SEP 002-DH8 MIANAS AS 42 AE 42 N 01 *0-0 A B C D E F A B C D E F 01 E E E E . . 07 . . . . 02 B B B B 08 . . . . 03 B B B B 09 . . . . 04 . . . . 10 E E E E 05 . . . . 11 . . . . 06 . . . . 12 . . . .

3 Change from SAK 2 to SAK 3, which changes the equipment

from a DH8 to a 737 and at the same time reaccommodates the passengers. ENTRY: 4S*245/21SEP@MIANAS-3/YES (Use NO if reaccommodation is not needed) Responses: If YES requested: >4S*245/21SEP@MIANAS-3/YES OK/REACCOM COMPLETE FOR: YY0245 MIA-NAS

If NO requested: >4S*245/21SEP@MIANAS-3/NO- OK/EQPSUB COMPLETE FOR YY0245 MIA-NAS NO LIST


0902 Page 11

Step Action 4 This example displays passengers whose seat assignments could

not be automatically transferred to the new seat map for various reasons, for example; the new equipment had fewer seats or different configuration than the original equipment. ENTRY: 4NL245/21SEPMIA Response: 4NL245/21SEPMIA YY 245 21SEP MIA CHANGED/LOST SEAT LIST SAK - CRC YY 21SEP01 1431Z SAK 2 TO 1 NBR PSGR NAME OLD SEAT NEW SEAT THRU OFF RECLOC 1 ALEXANDER/MARCUS 13-E 01-E MIA >*M4GGGP 2 ALEXANDER/JAIDA 13-F 01-D MIA >*M4GGGP 3 DIAZ/NICHOLAS 06-E 35-A MIA >*3NSICY 4 DIAZ/COREY 06-F 35-B MIA >*3NSICY 5 EBANKS/SHANNON 05-F 01-A MIA >*NNC8XV 6 MANNIE/BRENTNOL. 08-F 35-E MIA >*MVCF3N 7 ZIMMER/RON 07-F 02-E MIA >*L63W8V 8 ZIMMER/CELITA 07-E 02-D MIA >*L63W8V >


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Step Action 5 Redisplay the seat map to confirm the change:

ENTRY: 4245/21SEPMIANAS Response: *** NO SMOKING MIANAS *** 245Y/A 21SEP 003-737 MIANAS AS120 AE120 N 01 *0-0 A B C D E F A B C D E F 01 H H H H H H 11 . . . W . . . 02 . . . . . . 12 . . . . . . 03 . . . . . . 13 . . . . . . 04 . . . . . . 14 . . . . . . 05 . . . . . . 15 . . . . . . 06 . . . . . . 16 . . . . . . 07 . . . W . . . 17 . . . . . . 08 . . . W . . . 18 . . . . . . 09 . . . W . . . 19 . . . . . . 10 E E E W E E E 20 . . . . . .

NOTE: Change of SAK and equipment.


0902 Page 13

Adding/Deleting Seat Maps

Adding a Seat Map

To create a seat map when none exists: ENTRY: 4S*269/10SEP-2 | SAK number

Deleting a Seat Map Use the following entry to delete a seat map: ENTRY: 4S*257/15SEP@DELETE

Seat Assignments

References: HELP SEATS

HELP 4R The time in advance the system creates seat maps is based on contractual agreements. Typically a seat map is created 30-90 days prior to flight departure. Seats are requested after PNR creation; if the seat maps exists, a specific seat (row 15 seat A) can be requested. Prior to seat map creation, the seat request must be generic (front, back, aisle, window, etc.). The generic request resides in the PNR as a GFAX SSRSEAT item until the seat map is created; Worldspan then assigns a specific seat.


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NOTES:

1. The function identifier is 4R plus the segment select and name select options. Seats can be requested for a maximum of 12 flight segments and/or 7 passengers in one entry.

2. All names must be in the PNR prior to making the seat request entry.

3. Seats can be reserved only on airline segments containing the Action/Advice codes of SS and HK.

4. Certain seats are restricted from advance reservation; these are designated on the seat map with an S or Z.

5. A GFAX change or delete entry (3@) must never be used on a SSRSEAT item in GFAX; the appropriate 4R entries must be used to change or cancel a seat assignment.

Generic Seat Request Whether requesting a seat or issuing a boarding pass, generic requests are considered good business practice. This method allows the system to select the seat based on defaults, which are non-smoking aisle. If all aisle seats have been assigned, Worldspan seeks a window seat. The system only assigns a center seat if there are neither aisle nor window seats available. When there are multiple passengers in the PNR, an aisle seat with adjacent seating is sought for the first name in the PNR. The basic seat request for all passengers on all segments of the PNR is 4RA; optional information such as seat type or specific seat, segment select and name select can be added. See HELP SRC for a complete list of generic seat codes.


0902 Page 15

Generic Seat Request Codes:

Code Description Code Description A Aisle L Left

AA Aisles across R Right W Window U Unaccompanied B Bulkhead I Infant F Front M Medical approval V Wing IA Inside aisle T Tail N Non-smoking H Handicapped S Smoking


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Entry Examples: Entry Explanation 4RA ALL flight segments, ALL

passengers, non-smoking aisle. 4RA$W WINDOW seat, all flight

segments, all passengers, non-smoking.

4RS2 SEGMENT 2 only, all passengers, non-smoking.

4RS2$AA AISLES ACROSS, all passengers, segment 2 only, non-smoking.

4RS1/4 SEGMENT 1 and 4, all passengers, non-smoking.

4RS1-2.1 NAME FIELD 2.1 only, segment 1, generic request, non-smoking.

4RS1-2.1$22A SPECIFIC SEAT, segment select, name select.

4RA-1/2.1/3.1/3.2$16CDEF MULTIPLE NAME SELECT, ALL segments, SPECIFIC SEATS

Changing existing seats:

Entry Explanation 4R@2$16A Change reserved seat in GFAX

line 2 to a specific seat (16A). 4R@3$YW Change reserved seat in GFAX

line 3 to a generic (window) seat. 4R@2 Cancel reserved seat in GFAX

line 2.


0902 Page 17

Entry Explanation 4RX2 Cancel all reserved seats or

boarding passes for all passengers on segment 2 of the PNR.

4RX Cancel all reserved seats or boarding passes for all passengers on all flight segments. See HELP 4RX for current options.

Changing All Seats for Specific Segment Follow the steps below to change all seats for a specific segment:

Step Action 1 Retrieve the PNR 2 Cancel all the seats for a specific segment.

ENTRY: 4RX2 | Segment 2

3 Request the new seat. ENTRY: 4RS2$A

4 End transaction to confirm. ER (End and redisplay)

Miscellaneous

Correcting Name Field

If the name is misspelled and name changes are allowed, correct the name field as usual. Worldspan automatically corrects the spelling in the seat GFAX item.


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Reducing Number in Party If the number in party has been reduced, the seat assignments associated with the deleted name(s) is automatically removed from the PNR when end transaction (ET) is done.

Rebooking Different Class of Service in Same Compartment When 4PLFB is used to rebook a passenger in the same compartment, but a different class of service, the seats are saved.

SIMULT CHGS TO PNR If the response SIMULT CHGS TO PNR is received while working on a seat assignment, enter IS to ignore and save the seat. This also works with FQTV and PSPT (passport) entries. The PNR must be ended to permanently confirm the seats

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