symantec netbackup™ 5200 series release notes wbt/nbu 5… · a netbackup 5200 or 5220 master...
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Symantec NetBackup™ 5200Series Release Notes
Release 2.0
NetBackup 5200 and 5220
The software described in this book is furnished under a license agreement andmay be usedonly in accordance with the terms of the agreement.
Documentation version: 2.0
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The product described in this document is distributed under licenses restricting its use,copying, distribution, and decompilation/reverse engineering. No part of this documentmay be reproduced in any form by any means without prior written authorization ofSymantec Corporation and its licensors, if any.
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http://www.symantec.com
Technical SupportSymantec Technical Support maintains support centers globally. TechnicalSupport’s primary role is to respond to specific queries about product featuresand functionality. TheTechnical Support group also creates content for our onlineKnowledge Base. The Technical Support group works collaboratively with theother functional areas within Symantec to answer your questions in a timelyfashion. For example, theTechnical Support groupworkswithProductEngineeringand Symantec Security Response to provide alerting services and virus definitionupdates.
Symantec’s support offerings include the following:
■ A range of support options that give you the flexibility to select the rightamount of service for any size organization
■ Telephone and/or Web-based support that provides rapid response andup-to-the-minute information
■ Upgrade assurance that delivers software upgrades
■ Global support purchased on a regional business hours or 24 hours a day, 7days a week basis
■ Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web siteat the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreementand the then-current enterprise technical support policy.
Contacting Technical SupportCustomers with a current support agreement may access Technical Supportinformation at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should beat the computer onwhich theproblemoccurred, in case it is necessary to replicatethe problem.
When you contact Technical Support, please have the following informationavailable:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system
■ Version and patch level
■ Network topology
■ Router, gateway, and IP address information
■ Problem description:
■ Error messages and log files
■ Troubleshooting that was performed before contacting Symantec
■ Recent software configuration changes and network changes
Licensing and registrationIf yourSymantecproduct requires registrationor a licensekey, access our technicalsupport Web page at the following URL:
www.symantec.com/business/support/
Customer serviceCustomer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as thefollowing types of issues:
■ Questions regarding product licensing or serialization
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Support agreement resourcesIf youwant to contact Symantec regarding an existing support agreement, pleasecontact the support agreement administration team for your region as follows:
[email protected] and Japan
[email protected], Middle-East, and Africa
[email protected] America and Latin America
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 1 New features and enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the NetBackup 5200 Series features ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9About the NetBackup Appliance 2.0 software features ... . . . . . . . . . . . . . . . . . . . . . . . 9
About NetBackup appliance deployment ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10NetBackup appliance expansion card compatibility ... . . . . . . . . . . . . . . . . . . . 12SAN Client and Fibre Transport support with your
appliance .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13NetBackup Fibre Channel usage with your appliance .... . . . . . . . . . . . . . . . . 13About rollback support ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Your appliance now supports SNMP .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About the NetBackup 5200 and 5220 hardware features ... . . . . . . . . . . . . . . . . . . . 14About NetBackup 7.1.0.1 software features ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2 About operational notes and known issues . . . . . . . . . . . . . . . . . . . 19
About known installation, configuration, and rollback issues ... . . . . . . . . . . . . 20About troubleshooting client installations .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20About general NetBackup appliance notes ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21About a login error message that does not go away .... . . . . . . . . . . . . . . . . . . . . . . . . . 22About a network configuration operational notes ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22About troubleshooting performance degradation .... . . . . . . . . . . . . . . . . . . . . . . . . . . . 23About general NetBackup appliance user interface issues ... . . . . . . . . . . . . . . . . . 28Factory Reset can fail if storage unit is removed .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Performing a factory reset on an appliance with a Symantec Storage
Shelf attached .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25About troubleshooting decommissioning issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26About storage issues ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
About NetBackup 5220 and Symantec Storage Shelf matchedpairs ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
About resizing an AdvancedDisk volume .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28About Storage expansion unit cabling .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28About replacing a failed disk .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
About general NetBackup appliance user interface issues ... . . . . . . . . . . . . . . . . . 28About the ability to disable Fibre Transport ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contents
About NetBackup support utilities ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30NetBackup Appliance log file location information .... . . . . . . . . . . . . . . . . . . . . . . . . . 31
Contents8
New features andenhancements
This chapter includes the following topics:
■ About the NetBackup 5200 Series features
■ About the NetBackup Appliance 2.0 software features
■ About the NetBackup 5200 and 5220 hardware features
■ About NetBackup 7.1.0.1 software features
About the NetBackup 5200 Series featuresThis release covers two different hardware platforms that run on NetBackup7.1.0.1 base code alongwithNetBackupAppliance version2.0 code. TheNetBackup5200 platform is a 4U appliance and the NetBackup 5220 is a 2U appliance. Thischapter focuses on the features introduced with your NetBackup Appliance andproducthardware specificationsof eachof the twoapplianceplatforms. In addition,this chapter provides a brief summary of the features that are contained in theNetBackup 7.1.0.1 release.
See “About the NetBackup Appliance 2.0 software features” on page 9.
See “About the NetBackup 5200 and 5220 hardware features” on page 14.
About theNetBackupAppliance2.0 software featuresThe following list describes the features of theNetBackupAppliance 2.0 software.
1Chapter
About NetBackup appliance deploymentNetBackup appliance deployment consists of the complete installation andconfiguration of all appliance components to create a backup environment thatis ready to use.
The SymantecNetBackupGettingStartedGuideprovides youwith the informationto get your appliance environment operational. Updates to this document wereexpected at the time of release. For the latest version of this document with themost recent updates, click on the following link:
http://www.symantec.com/docs/DOC2792
The following provides a brief description of the available appliance systemcomponents:
Table 1-1 Available appliance components
DescriptionComponent
NetBackup 5200:
■ 4U rackmount unit
■ Built-in disk storage
■ With NetBackup appliance Release 2.0, use as a masterserver or a media server.
NetBackup 5220:
■ 2U rackmount unit
■ Built-in disk storage
■ Use as a master server or a media server
Servers
Symantec Storage Shelf:
■ 3U rackmount unit
■ Includes 16 disk drives
Note: TheSymantec Storage Shelf is supported for use onlywith the NetBackup 5220.
Storage expansion unit
The following describes the supported NetBackup appliance configurations thatyou can deploy:
New features and enhancementsAbout the NetBackup Appliance 2.0 software features
10
Table 1-2 Supported NetBackup appliance deployments
Deployment descriptionSystem components
Single (standalone) NetBackup 5200 or NetBackup 5220appliance with combined master server and media serverfunctionality.
Master server
Single (standalone) NetBackup 5220 appliance withcombinedmaster server andmedia server functionality anda Symantec Storage Shelf.
Master server with storageexpansion unit
A NetBackup 5200 or 5220 master server, and a 5200 or5220 media server.
Master server and mediaservers
Same combinations as listed above, and one SymantecStorage Shelf can be connected to each NetBackup 5220.
Master server,media servers,storage expansion unit
NetBackup 5200 or 5220 media server for use with atraditional NetBackup master server.
For the deployments that use a NetBackup 5220, oneSymantec Storage Shelf can be connected to the appliance.
Media server only for anon-appliance NetBackupsystem
The following describes the required tasks to deploy your NetBackup applianceenvironment:
Table 1-3 Appliance deployment tasks
DescriptionTaskStep
■ Mount all appliances in a 19-inch rack.
■ Mount the optional storage expansion unit in a19-inch rack.
Install hardware1
11New features and enhancementsAbout the NetBackup Appliance 2.0 software features
Table 1-3 Appliance deployment tasks (continued)
DescriptionTaskStep
■ Connect a ground wire to the appliance (NetBackup5200 only).
■ Connect the appliance to the corporate network.
■ Connect the optional storage expansion unit to theappropriate appliance.
■ Connect a laptop to the appliance (required forappliance configuration).
■ Connect power cords to the appliance and to theoptional storage expansion unit.
■ Turn on the optional storage expansion unit.
Note: For the systems that include a SymantecStorage Shelf, this unit must be turned on first andallowed to boot up completely.
■ Turn on the appliances.
Connect cablesand turn on units
2
■ Configure all appliances.
■ Add the storage expansion unit to the appropriateappliance.
Configure3
About NetBackup 5220 and Symantec Storage Shelf matchedpairsWhen you order a NetBackup 5220 and a Symantec Storage Shelf together, theseunits are initialized together at the factory to create a matched pair. Matchedpairs provide optimum performance and they should always be used together tohelp ensure successful installation and configuration.
Tohelp you identifymatchedpairs, check the labels on the back of eachSymantecStorage Shelf. Each unit has two labels that identify the serial numbers of thematched pair.
NetBackup appliance expansion card compatibilityThe NetBackup 5200 Appliance version 1.2 software supports the followingexpansion cards:
■ 1GB Quad Port Ethernet Adapter (NIC) card
■ 8GB Dual Port Fibre Channel HBA card
When ordering NetBackup appliances, you must specify at that time which cardsyou want. The cards are installed in the appliance before shipment.
New features and enhancementsAbout the NetBackup Appliance 2.0 software features
12
Note: Field upgrades for existing appliances are not supported at this time. Pleasecontact your NetBackup appliance representative for more information.
SAN Client and Fibre Transport support with your applianceThis release of the NetBackup appliance adds SAN Client support. That is aNetBackup optional feature that provides high-speed backups and restores ofNetBackup clients. A SAN client is a special NetBackup client that can back uplarge amounts of data rapidly over a SAN connection rather than a LAN. Thebackup and restore traffic occurs over Fibre Channel, and the NetBackup serverand client administration traffic occurs over the LAN.
For this release, this new feature provides the following benefits:
■ The NetBackup 5200 appliance can now act as Fibre Transport (FT) mediaserver.
■ The SAN Client uses the standard NetBackup target mode driver.
■ All of the hardware and drivers come preinstalled.
■ This feature works with the QLogic 2562 model HBA.
■ You can use the command-line interface tomanage theHBA, aswell as, enableand disable the feature.
■ To use this feature, you only need to connect the ports, configure the requiredzoning, and turn on the feature.
NetBackup Fibre Channel usage with your applianceFibre Transport is the name of the NetBackup high-speed data transport methodthat is part of the SAN Client feature. Fibre Transport uses Fibre Channel and asubset of the SCSI command protocol for data movement over a SAN rather thanTCP/IP over a LAN. It provides a high-performance transportmechanismbetweenNetBackup SAN clients and your NetBackup 5200 appliance. Fibre Transportsupports multiple, concurrent logical connections.
NetBackup Fibre Transport also provides data transport between a NetBackup5200 appliance and aNetBackup 5020 deduplication appliance. You can use FibreTransport for duplication fromyour appliance to aNetBackup 5020 deduplicationappliance. You also can use Fibre Transport for backups to a 5020 deduplicationappliance. In such a use case, your 5200 appliance functions as the backup andrestore server and the 5020 deduplication appliance is the storage host.
Fibre Channel usage for data transfer to and from a NetBackup Deduplicationappliance (5020) appliance v1.3 covers the following scenarios:
13New features and enhancementsAbout the NetBackup Appliance 2.0 software features
■ NetBackupSANclient backupand restore toor fromaNetBackupDeduplicationappliance (5020) appliance v1.3.
■ Optimized duplication from 5200 deduplication pool (such as an MSDP) to aNetBackup Deduplication appliance (5020) appliance v1.3.
■ NetBackup 5200 AdvancedDisk and Tape duplication to a NetBackupDeduplication appliance (5020) appliance v1.3.
About rollback supportAppliances come equippedwith rollback capability after a software release updatehas been installed.
For example, if you upgraded from version 1.1.0.0 to 1.1.0.2, you can roll back toversion 1.1.0.0. In addition, if you upgraded from 1.1.0.1 to 1.1.0.2, then you canroll back to version 1.1.0.1. You cannot, however, rollback to version 1.1.0.0.
Rollback must be performed from the command-line interface.
Rollback functionality is not available for this release of the appliance because itis a major release and built using the NetBackup 7.1.x.x software. If you upgradefrom a 1.1.x.x version of the appliance to 2.0, you cannot rollback to the 1.1.x.xversion.
If you have upgraded to 2.0 and need to return to the previous version, Symantecrecommends that you first back up your current catalog and data. Then contactSupport for assistance on how to reinstall a previous version.
Your appliance now supports SNMPThe NetBackup appliance now supports Simple Network Management Protocol(SNMP). SNMP is an application layer protocol that facilitates the exchange ofmanagement informationbetweennetworkdevices. It is part of theTransmissionControl Protocol/Internet Protocol (TCP/IP) protocol suite. SNMPenables networkadministrators tomanagenetworkperformance, find and solvenetworkproblems,and plan for network growth.
This feature enables you to generate SNMP traps (or alerts) for hardware failures.And these traps are sent to your existing SNMP server.
About the NetBackup 5200 and 5220 hardwarefeatures
This release introduces the support of a second hardware architecture for theappliance. The NetBackup 5200 Series is comprised of a NetBackup 5200 and a
New features and enhancementsAbout the NetBackup 5200 and 5220 hardware features
14
NetBackup 5220. Both of these architectures run the same software and can beconfigured as either of the following modes:
■ An appliance master server
■ An appliance master and media server
■ An appliance media server only
Both appliance architectures support the following features and functionalities:
■ Dual processor, Quad Core, Intel-based systems.
■ Each has a number of hot swap internal drives.
■ Fibre Channel connectivity that support external tape drives.
■ The base configuration supports a Gigabit Ethernet.
■ LSI-based RAID in the systems.
■ The Intel X520 SR2 10 GB Ethernet card is either standard on the systems oran option.
■ Each uses NetBackup as their code base.
■ Linux operating system (provided by Symantec).
■ Each can run the same version of NetBackup Appliance software.
The following table lists the differences between the two appliance architectures.
Table 1-4 5200 and 5220 product differences
NetBackup 5220NetBackup 5200Features
2U4UForm factor
832Internal drives hot swap from front panel
2.5 inches - 1 TB3.5 inches - 2 TBDrive size
2 Internal2 of 32Operating system (OS) boot drives
32 TB4.5 TBRAID 6 system capacity (Base 2)
21Number of hot spare drives
SoftwareLSI 8708RAID 1 Source for the boot drives
LSI ChipLSI 8708RAID 6 source for the data drives
16Not applicable3U Expansion storage enclosure sizes # of drives
LSI 9280Not applicableRAID controller for expansion drives
15New features and enhancementsAbout the NetBackup 5200 and 5220 hardware features
Table 1-4 5200 and 5220 product differences (continued)
NetBackup 5220NetBackup 5200Features
Up to 2Not applicableNumber of storage enclosures per appliance
Optional1 - Standard10 Gigabit Ethernet Card Dual Port (Intel X520 SR2)
OptionalNot applicable1 Gigabit Ethernet Dual Port (Intel i340)
Not applicable1 - StandardQLogic QLE 2462 4 Gigabit Dual Port for tape out
OptionalNot applicableQLogic QLE 2562 8 Gigabit Dual Port for tape out
OptionalNot applicableQLogic QLE 2562 8 Gigabit Dual Port for interconnect
Not applicableStandardLSI RAIDcard LSI 8708 EM2
About NetBackup 7.1.0.1 software featuresThe following list describes the new features that were introduced with theNetBackup7.1 release. Formore detailed information about each of these features,refer to the NetBackup Release Notes document on the Symantec Support Website.
http://www.symantec.com/docs/DOC3412
■ NetBackup audit trailWith NetBackup audit trail you can keep a record of user activities in aNetBackupenvironment.With this release, you canauditmanymore categoriesthanwere coveredwithpolicies and restore jobs inNetBackup7.0.1. In addition,you can configure and view audit trails with OpsCenter. This feature enablescustomers to track who made changes, when the changes were made, and thetypes operations were changed in a backup environment.
■ BMR support for Storage Foundation for Windows 5.xWith this feature in NetBackup 7.1 you can recover Windows2003/2008/2008R2 servers whereSFW5.0 or 5.1 are deployed using BMR. Therestore process involves the new improvised Legacy OS-based SRT and notthe Fast Restore or Win PE-based SRT. That is due to the inherent limitationsof SFW running under Windows PE.
■ Embedded Security servicesThis feature embeds the security services (VxAT and VxAZ) into NetBackup.Users no longer need to depend on the shared VxAT and VxAZ infrastructure.
■ Installation and upgrade features
New features and enhancementsAbout NetBackup 7.1.0.1 software features
16
NetBackupLiveUpdatenowsupportsmajor releaseupgrades forNetBackupclients
■
■ Windows integrated cluster installation and upgrade process is improved
■ New preinstallation checker added to NetBackup for Windows
■ Back-level administration capabilities by the NetBackup-Java consoleNetBackup 7.1.0.1 provides additional ways to perform back-leveladministration of the back-level versions that are compatible. That includesthe packaging and the installation of theNetBackup6.0MP7and6.5.6 versionsof the NetBackup-Java console on compatible UNIX and Linux platforms.
■ Duplication to a remote master server domainWith storage lifecycle policies (SLP) in NetBackup 7.1, you can copy backupimages from one NetBackup master server domain to a target MSDP pool in aremote NetBackup master server domain. This process is called AutomaticImage Replication. If the image arrives at a domain that an appliance masterserver manages, an SLP automatically executes an optimized import processto make that backup image immediately available for restore as well as forfurther SLP duplications. If the image arrives at a domain which a traditionalNetBackup master server manages, an import SLP must be created manually(please see appropriate documentation). That eliminates the complicatedprocesses that involved catalog recovery into remote master servers.
■ Duplication performance improvementsChanges have been made to the write-algorithms that NetBackup uses toimprove the performance of backups and duplications when the images aresmall (less than one gigabyte). Many of these changes are most noticeablewhen multiplexed write operations to physical tape devices are performed.Backups or the write-side of a duplication job are examples of multiplexedwrite operations to physical tape devices.
■ RealTime integration for RedHat LinuxNew in RealTime 7.1 is the ability to protect RedHat 5 Linux hosts. With thatcapability comesNetBackup7.1 integration so thatSnapshotClient canperformInstant Recovery bookmarks of known good points in time on the Linux hosts.RealTime provides crash-consistent, any-point-in-time, recovery.
■ VM Intelligent PolicyInstead ofmanually selectingVMware virtualmachines for backup,NetBackupnow includes a feature to automatically select virtual machines based on arange of criteria. You specify the criteria in the new Query Builder on theNetBackup Policy Clients tab. When a backup is about to occur, NetBackupselects the VMs that match the criteria and launches backup jobs.
17New features and enhancementsAbout NetBackup 7.1.0.1 software features
New features and enhancementsAbout NetBackup 7.1.0.1 software features
18
About operational notesand known issues
This chapter includes the following topics:
■ About known installation, configuration, and rollback issues
■ About troubleshooting client installations
■ About general NetBackup appliance notes
■ About a login error message that does not go away
■ About a network configuration operational notes
■ About troubleshooting performance degradation
■ About general NetBackup appliance user interface issues
■ Factory Reset can fail if storage unit is removed
■ Performing a factory reset on an appliance with a Symantec Storage Shelfattached
■ About troubleshooting decommissioning issues
■ About storage issues
■ About general NetBackup appliance user interface issues
■ About the ability to disable Fibre Transport
■ About NetBackup support utilities
■ NetBackup Appliance log file location information
2Chapter
About known installation, configuration, and rollbackissues
The following topics contain information about the known issues that relate tothe installation and configuration of the appliance.
■ Your appliance comes with an NFR license key that expires after a specificperiod of time. The appliance does not provide a warning message that thislicense key is about to expire. Thus, Symantec recommends that you changethis key to a permanent key after you install and configure the appliance.See the Symantec NetBackup 5200 Series Appliance Administrator's Guide forinformation and instructions on how to view and change a license key.
■ When you attempt to copy a software update to the share directory, do notinitiate any other commands until the copy finishes. If you run a commandduring the copy process, you may see that the software update listed andavailable, however, if you install that software update, it can fail.To avoid this situation, do not run any other commands until the copy processcompletes.
■ Once you have upgraded your appliance to this release, version 2.0, it is notpossible to rollback to a previous version.
■ An incorrect message shows when you configure the software admin and theSMTP server.When you configure only a software admin email and the SMTP server, anddo not configure a hardware admin email, the following message appears.
Please Add SMTP information in order to
receive email.
The message should state the following:
Please add a hardware admin email to
receive hardware alerts.
If you add a software admin email only, the SMTP server works correctly.However the incorrect message gives the impression that the software adminemail does not work.
About troubleshooting client installationsWhen you install client software on a Windows system, the installation processdisplays an, "Install complete"message. Thismessage appears even if an erroroccurs during the installation. To ensure that the installation completed correctly,
About operational notes and known issuesAbout known installation, configuration, and rollback issues
20
you must look at the script in the installation dialog and verify that a failure didnot occur. If a failure occurs, you can identify the failure by searching for a failureexit code.
About general NetBackup appliance notesThe following list contains the notes that are specific to the NetBackup 5200 and5220 appliances.
■ The Hardware Monitoring page in the appliance user interface does notprovide remote target port information. If you want to view this information,you can use the following command in the appliance shell menu.Main_Menu > Monitor > Hardware all
■ In this release of the NetBackup appliance, the IPSec is not available on theNetBackup 5200 appliances that have been upgraded from a previous release.
■ When you click on the RAID details in the appliance user interface may causean error message to appear as well as the login screen.This issue may only occur after you first install or after you restart yourappliance. If you open the Manage > Disk Storage Web page, and then clickon the RAID details, you may encounter this issue.If you encounter this issue, log in to the appliance again. That should resolvethe issue.
■ If you enable the proxy server with incorrect server information on theHardware Monitoring page, that information gets saved successfully in theappliance user interface. However, the feature is disabled in appliance shellmenu.If you entered the following command from the Settings view, you would seethat the state of the proxy is disabled.Settings> CallHome Proxy Show
■ Whenyouuse theSettings>SMTPServerpage on the applianceuser interfaceto set the notification interval, the field should only except intervals of 15.However, the appliance user interface accepts the values that are not inmultiples of 15. An error should appear is an incorrect interval value is entered.
■ You may encounter an issue if NetBackup cannot communicate with theappliance because the appliance is too busy to respond. The result may causestatus 83 and 84 errors to appear.This issue occurredwhenchanges to theCallHomeor thehardwaremonitoringsettingsweremadewhileNetBackup tried to communicatewith the appliance.To resolve this issue, upgrade the ixgbe driver to version 1.3.0.1b.
21About operational notes and known issuesAbout general NetBackup appliance notes
About a login error message that does not go awayYou may encounter a login error message that states the following, "Please tryafter 5minutes". If you receive this errormessage, and it does not disappear afterfive minutes, then you can use the following procedure to diagnose the issue.
To determine why an error message does not go away after a period of time
1 Open the command-line shell on the appliance.
2 Use the following sequence of commands to navigate to the Processes view.
Main > Support > Processes
3 Enter the following command to review the status of the current processes.
AdminConsole Show
You can see that the Appliance Console Server service is down.
4 Check the following log to determine if a service authentication has failed.
/opt/SYMCOpsCenterServer/logs/OpsCenterServer_out.log
5 If the log shows, Service user authentication failed, perform the followingsteps:
■ Check the state of the VxAT service. If the service is down, bring it up.
■ You can check the state of the VxAT service from the root as,/opt/VRTSat/vxatd.
■ Enter AdminConsole Stop and then enter AdminConsole Start.
■ From the root, check for the VxAT domain, /opt/VRTSat/bin/vssatlistpd -pdrtype ab.
■ Check the host name in the domain and compare it with the host name ofthe system:
■ If they are not the same, then your Initial configuration might havebeen broken.
■ To resolve this issue, run the following command:sh /opt/NBUAppliance/script/chHost.sh hostname
About a network configuration operational notesThe following itemsdescribe theknownoperationalnotes that apply to thenetworkconfiguration process when you configure an appliance.
About operational notes and known issuesAbout a login error message that does not go away
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■ If you attempt to configure the network through the shell menu interface(Main_Menu > Network > Configure) and the configuration fails, it is possiblethat the network switch is busy. If that is the case, more time may be neededto negotiate with the appliance.
If the following is true, you can retry the Configure command:
■ The configuration fails with the following error message:ERROR: Interfaces (list of interfaces) are not of same type and
speed.
■ If the Main_Menu > Network > Status command shows the interface speedas Unknown.
■ During the network configuration portion of the initial configuration process,the user interface does not display a progress star on systems with InternetExplorer 8 when the IP change operations occur. The progress star appearswhile the process compiles. In this situation, you must be patient for thenetwork configuration to complete.
■ Unable to disable the NSMP hardware monitoring.The SNMP monitoring feature is enabled by default. If you attempt to disablethe feature fromtheapplianceuser interface, it remains enabled. If youuncheckthe EnableSNMPHardwareMonitoring option and click Save, the followingmessage appears next to the SNMP Server: box.Invalid SNMP server name.
To work around this issue, use the following command from appliance shellmenu to disable the SNMP feature.Main_Menu > Settings > SNMP Disable
About troubleshooting performance degradationThe performance of your appliance can decrease if you perform either of thefollowing functions:
■ If you use the appliance shell menu to set the buffer defaults.
■ If you perform a factory reset, the following tunable buffers are written:
■ SIZE_DATA_BUFFERS
■ SIZE_DATA_BUFFERS_DISK
■ SIZE_DATA_BUFFERS_FT
The scripts that are used to set the buffer defaults from the appliance shell orduring a factory reset write a value a structure that is invalid. BPTM cannot
23About operational notes and known issuesAbout troubleshooting performance degradation
interpret the invalid structure, so it uses only 1KB in its buffers. That causes thebackup speeds to be limited to 2MB per second.
If you encounter this issue, verify that the structure of the data buffer size is inbytes in a decimal format.
About general NetBackup appliance user interfaceissues
The following list contains the notes that are specific to the NetBackup 5200 and5220 appliances.
■ When an appliance master server has an appliance media server configured,the NetBackup-Java Administration Console that is connected to the masterserver may not enable you to perform a backup or restore.If you encounter this issue, perform the followingprocedure fromthe appliancemaster server.
■ Disable all IPv6 entries in /etc/hosts file.
■ Stop the NetBackup and PBX processes.
■ Clear the host cache.
■ Start the network service again.
■ Start the PBX and NetBackup processes again.
■ You can now connect the master server through the NetBackup-JavaAdministration Console.
■ If you enable a proxy server with incorrect proxy server information, theappliance user interface provides the following confirmation:
Call Home Proxy configuration updated successfully.
However, if you verify in the appliance shell menu, you may see that thisfeature is disabled.To avoid this situation, make sure that you provide valid proxy serverinformationwhen you use the appliance user interface. In addition, you ca usethe appliance shell menu to verify whether the feature is enabled.
■ After you have completed the initial configuration, the ClickHere redirectionlink in the appliance user interface points to /opscenter. It should point to/appliance. In this scenario the page loads correctly, however the URL isinconsistent from the other URLs within appliance user interface.
About operational notes and known issuesAbout general NetBackup appliance user interface issues
24
If you do not provide DNS information during the initial configuration, andyou only provide an /etc/hosts entry, you may notice that the URL ismalformed for the Clickhere to reconnect link after the role configuration iscomplete. That causes the page to not load.If you encounter this issue,manually type theURL in the browser and proceed.
■ If you use the appliance shell menu to add a proxy server for the Call Homefeature, and then view the Hardware Monitoring page in the appliance userinterface, the server name is not visible. Only the port and the state fieldsappear correctly.To view the proxy server name, use the appliance shell menu.
Factory Reset can fail if storage unit is removedIf you performa factory reset operation and remove the storage unit device duringthis process, the factory reset operation fails. Symantec recommends that youleave the storage unit device attached during a factory reset.
Performing a factory reset on an appliance with aSymantec Storage Shelf attached
The following procedure describes how to performa factory reset on an appliancewith a Symantec Storage Shelf attached.
Note: To avoid a factory reset failure, you must leave the Symantec Storage Shelfattached to the appliance when you perform this task.
To perform a factory reset on an appliancewith a Symantec Storage Shelf attached
1 Log in to the appliance shell menu as the administrator.
2 Stop the NetBackup processes by entering the following command:
Main_Menu > Support > Processes > NetBackup Stop
3 Type Return to go back to the Support view.
4 Enter the maintenance mode by entering the following command:
Main_Menu > Support > Maintenance
5 Enter the maintenance password.
The default password is P@ssw0rd.
25About operational notes and known issuesFactory Reset can fail if storage unit is removed
6 At the maintenance prompt, enter the following command:
elevate
7 This step describes how to delete the data on /disk. This process may takeseveral minutes depending on the amount of data.
Perform the following tasks to delete the data on /disk:
■ Enter the following command to delete the data:rm -rf /disk/*
■ To see how much data remains on /disk, run the following command:
df -h /disk
On the screen that appears, check the Used size column to see how muchdata remains to be removed.
■ Wait a few minutes, and then run this command again to refresh thescreen and view the progress.
■ Repeat this command as often as necessary until the Used size columnshows about 1GB.
8 Exit from the maintenance mode by simultaneously pressing and releasingthe CTL and D keys two times.
9 Start the NetBackup processes by entering the following command:
Main_Menu > Support > Processes > NetBackup Start
10 Type Return to go back to the Support view.
11 Reset the appliance to the initial factory settings by entering the followingcommand:
Main_Menu > Support > FactoryReset
Whenever you perform a factory reset on an appliance, it must bereconfigured. For complete details, see the Symantec NetBackup ApplianceGetting Started Guide.
About troubleshooting decommissioning issuesWhen attempting to decommission amedia server appliance, youmay encounterone of the following issues:
■ A decommission attempt may fail is no policies are defined.If aNetBackupappliancemaster serverhas amedia server appliance configuredand you attempt to decommission that media server, the attempt may fail. Ifa failure occurs, the following message is logged.
About operational notes and known issuesAbout troubleshooting decommissioning issues
26
If you attempt to decommission a media server appliance that is configuredto a NetBackup appliance master server in classic mode the attempt may fail.If a failure occurs, the following message is logged.
Server is a member of the following media sharing groups:
UNRESTRICTED_SHARING_GROUP unable to get list of policies.
This failure can occur because the NetBackup master server does not have apolicy defined. To avoid this issue,make sure that you define at least one policyon the master server.
■ The decommission processmaynot remove all of the require objects and causean error.After you have gone through the process decommissioning a media server,the disk pool and storage server objects of type PureDisk are not removed. Ifyou run FactoryReset on themedia server, configure it as amedia server andattempt to use it for backups and restores. You must use the NetBackupAdministration Console from the NetBackup master server to remove theseobjects.See the section, "Decommissioning amedia server", in theSymantecNetBackupAdministratorGuide ,Volume I formore information onhow to decommissiona NetBackup media server.You can also refer to the following Technote on the Symantec Support Website:http://www.symantec.com/docs/TECH31168
About storage issuesThis topic describes the known issues andoperational notes that pertain to storageexpansion and resizing the AdvancedDisk volume.
Fo additional information about troubleshooting storage issues, see the SymantecNetBackup 5200 Series Troubleshooting Guide.
About NetBackup 5220 and Symantec Storage Shelf matched pairsWhen you order a NetBackup 5220 and a Symantec Storage Shelf together, theseunits are initialized together at the factory to create a matched pair. Matchedpairs provide optimum performance and they should always be used together tohelp ensure successful installation and configuration.
Tohelp you identifymatchedpairs, check the labels on the back of eachSymantecStorage Shelf. Each unit has two labels that identify the serial numbers of thematched pair.
27About operational notes and known issuesAbout storage issues
About resizing an AdvancedDisk volumeWhen you attempt to resize the AdvancedDisk volume on the master serverappliance, this process may take a long time to complete. The Veritas VolumeManager Administrator's Guide contains additional information about thevxresize command and resizing large volumes.
About Storage expansion unit cablingAfter all appliance hardware installation is completed, you are ready to make allthe necessary cable connections. During this process, you connect two SAS cablesto the SASIn ports on the unit. You then connect the other ends of the SAS cablesto the available expansion card ports on the NetBackup 5220 appliance.
Once these connections are made, the storage expansion unit becomes anelectrically integral part of the appliance. If you disconnect these cables duringan expansion process, the expansion fails and can disable the volumes,. In thissituation, Symantec recommends that you contact Symantec Technical Support.
About replacing a failed diskIf you encounter an issue with your boot drive, Symantec recommends that youcontact Support for help and instructions to replace the faulty disk.
About general NetBackup appliance user interfaceissues
The following list contains the notes that are specific to the NetBackup 5200 and5220 appliances.
■ When an appliance master server has an appliance media server configured,the NetBackup-Java Administration Console that is connected to the masterserver may not enable you to perform a backup or restore.If you encounter this issue, perform the followingprocedure fromthe appliancemaster server.
■ Disable all IPv6 entries in /etc/hosts file.
■ Stop the NetBackup and PBX processes.
■ Clear the host cache.
■ Start the network service again.
■ Start the PBX and NetBackup processes again.
About operational notes and known issuesAbout general NetBackup appliance user interface issues
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■ You can now connect the master server through the NetBackup-JavaAdministration Console.
■ If you enable a proxy server with incorrect proxy server information, theappliance user interface provides the following confirmation:
Call Home Proxy configuration updated successfully.
However, if you verify in the appliance shell menu, you may see that thisfeature is disabled.To avoid this situation, make sure that you provide valid proxy serverinformationwhen you use the appliance user interface. In addition, you ca usethe appliance shell menu to verify whether the feature is enabled.
■ After you have completed the initial configuration, the ClickHere redirectionlink in the appliance user interface points to /opscenter. It should point to/appliance. In this scenario the page loads correctly, however the URL isinconsistent from the other URLs within appliance user interface.If you do not provide DNS information during the initial configuration, andyou only provide an /etc/hosts entry, you may notice that the URL ismalformed for the Clickhere to reconnect link after the role configuration iscomplete. That causes the page to not load.If you encounter this issue,manually type theURL in the browser and proceed.
■ If you use the appliance shell menu to add a proxy server for the Call Homefeature, and then view the Hardware Monitoring page in the appliance userinterface, the server name is not visible. Only the port and the state fieldsappear correctly.To view the proxy server name, use the appliance shell menu.
About the ability to disable Fibre TransportOn your appliance, before you select the Enable the Fibre Transport to aDeduplication appliance option, the following is true:
■ Optimized duplication from MSDP storage can occur over the Fibre Channel.
■ Duplication fromclients or anAdvancedDiskdoesnot occur overFibreChannel.
After you select the Enable the Fibre Transport to a Deduplication applianceoption, the following occurs:
■ Both, optimized duplication and duplication can occur over the Fibre Channel.
■ If you choose to disable the, Enable the Fibre Transport to a Deduplicationappliance option, no change occurs. You are still able to perform optimizedduplication and duplication over the Fibre Channel.
29About operational notes and known issuesAbout the ability to disable Fibre Transport
If you encounter this issue, disconnect the Fibre Channel ports. That causes thedata to failover to the configured IP address.
About NetBackup support utilitiesThe NetBackup 5200, provides the following support utilities to help diagnoseNetBackup problems.
■ NetBackup Domain Network Analyzer (NBDNA)
Youcan run theNBDNAutility onaNetBackupprimaryor secondary appliance.This utility analyzes the following information:
■ The NetBackup domain and its configuration for network issues
■ Performance
■ Behavior in regards to host name lookup and connectivity betweenNetBackup hosts and their role within the NetBackup domain
■ Generates the reports that are meant for Symantec Technical Support.
This utility provides the following types of information in its output:
Running audit as Media Server.
Collection Version: x.x
Collection Time: Tuesday, October 7, 2010 at 19:17:11 PM
NBU Release: NetBackup-SuSE2.6.16 7.0.1.5
NBU Version: 7.0.1.5
NBU Major Version: 7.0
NBU Minor Version: 1
NBU Patch Type: GA
NBU GlobDB Host: "host name"
Is GlobDB HOST? No
UNAME:
Hostname: sample.name.symantec.com
Host's Platform: Linux
Perl Architecture: Linux
Initialization completed in 14.040101 seconds.
Brief Description of What It Does (for type 1):
----------------------------------------------------
1) Perform basic self checks.
2) Check connectivity to Master (and EMM) server.
About operational notes and known issuesAbout NetBackup support utilities
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3) If SSO configured, get list of media servers sharing devices.
4) Get list of all clients which could send data here for backup.
5) Test NBU ports for basic connectivity between media servers
sharing devices.
6) Test NBU ports for basic connectivity between media server and
clients it backs up.
7) Perform service level tests for phase 2
8) Capture data for reports; save reports.
9) Save data to report files.
----------------------------------------------------
Discovering and mapping the NetBackup domain network for analysis
by extracting data from current system's configuration.
(To see more details, consider using '-verbose' switch.)
Probing Completed in 4.695464 seconds.
Initiating tests...
COMPLETED. Thank you for your patience.
/log/dna/sample.name.symantec.com.NBDNA.20100907.191711.zip
Archive created successfully!
Return /log/dna/sample.name.symantec.com.NBDNA.20100907.191711.zip
to Symantec Support upon request.
■ NetBackup Support Utility (nbsu)
You canuse the nbsuutility to gather appropriate diagnostic information aboutNetBackup and the operating system. The NetBackup Troubleshooting Guidedescribes when you would use this utility, as well as how to run it.See, "NetBackup support utility (nbsu)" in the Symantec NetBackupTroubleshooting Guide.
NetBackup Appliance log file location informationAs you define and troubleshoot a problem, always try to capture potentiallyvaluable information. The NetBackup appliance has the ability to capture data inthe log locations that are shown in the Table 2-1.
Browse and view the log files as follows:
31About operational notes and known issuesNetBackup Appliance log file location information
■ Enter browse mode by running the Main_Menu > Support > Logs followed bythe Browse command in the appliance shell menu. The LOGROOT/> promptappears.
■ Todisplay the available log directories on your appliance, type ls at LOGROOT/>prompt.
■ To see the available log files in any of the log directories, use the cd commandto change directories to the log directory of your choice. The prompt changesto show the directory that you are in. For example, if you changed directoriesto the GUI directory, the prompt appears as LOGROOT/GUI/>. From that promptyou can use the ls command to display the available log files in the GUI logdirectory.
■ To view the files, use the less <FILE> or tail <FILE> command. Files aremarked with <FILE> and directories with <DIR>.
You can also use the Main_Menu > Support > Logs commands to do the following:
■ Upload the log files to Symantec Technical Support.
■ Set log levels.
■ Export or remove CIFS and NFS shares.
Refer to the SymantecNetBackup5200SeriesCommandReferenceGuide formoreinformation on how to use the Logs commands.
Table 2-1 NetBackup 5200-log file locations
Log file locationNetBackup appliance logs
<DIR> APPLIANCE
config_nb_factory.log
NetBackup52xx appliance configuration log
<DIR> APPLIANCE
app_change_control.log
NetBackup 52xx appliance command log
<DIR> APPLIANCE
app_debug.log
NetBackup 52xx appliance debug log
<DIR> NBU
■ <DIR> netbackup
■ <DIR> openv
■ <DIR> volmgr
NetBackup logs, Volume Manager logs, andtheNetBackup logs that are contained in theopenv directory
About operational notes and known issuesNetBackup Appliance log file location information
32
Table 2-1 NetBackup 5200-log file locations (continued)
Log file locationNetBackup appliance logs
<DIR> OS
boot.log
boot.msg
boot.omsg
messages
NetBackup52xx appliance operating system(OS) installation log
<DIR> WEBSERVER
■ <DIR> SYMCOpsCenterGUI
■ <DIR> SYMCOpsCenterServer
■ <DIR> SYMCOpsCenterWebServer
NetBackup Administrative Web userinterface log and theNetBackupWeb serverlog
You can view additional information about the NetBackup troubleshooting errorcodes from the appliance user interface. Click Monitor > Jobs and then click astatus code link in the jobs table to view the error code details.
To view NetBackup 52xx error information, download the following documentfrom the Symantec Support Web site:
http://www.symantec.com/docs/TECH136888
Note: At the time of the release of the NetBackup appliance, the error codeinformation was not complete. This Technote contains the most up-to-date errorcode information for the NetBackup appliance. At the next major release, theseerrors will be available as online Help from the administrative Web UI.
33About operational notes and known issuesNetBackup Appliance log file location information
About operational notes and known issuesNetBackup Appliance log file location information
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