netbackup 5220 and symantec storage shelf™...3 technical support symantec technical support...

NetBackup 5220 and Symantec Storage

Shelf™

Hardware Troubleshooting Guide

Release 2.0

NetBackup 5220 and Symantec Storage Shelf™: Hardware Troubleshooting Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.

Last updated: June 10, 2011.

Legal Notice Copyright © 2011 Symantec Corporation. All rights reserved.

Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party (“Third Party Programs”). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Software file accompanying this Symantec product for more information on the Third Party Programs.

The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any.

THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.

Symantec Corporation, 350 Ellis Street, Mountain View, CA 94043 http://www.symantec.com

http://www.symantec.com/�

3

Technical Support Symantec Technical Support maintains support centers globally. Technical Support’s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates.

Symantec’s support offerings include the following:

A range of support options that give you the flexibility to select the right amount of service for any size organization

Telephone and/or Web-based support that provides rapid response and up-to-the-minute information

Upgrade assurance that delivers software upgrades

Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis

Premium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our Web site at the following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy.

Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL:


Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem.

When you contact Technical Support, please have the following information available:

Product release level

Hardware information

4

Available memory, disk space, and NIC information

Operating system

Version and patch level

Network topology

Router, gateway, and IP address information

Problem description:

Error messages and log files

Troubleshooting that was performed before contacting Symantec

Recent software configuration changes and network changes

Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL:


Customer service Customer service information is available at the following URL:


Customer Service is available to assist with non-technical questions, such as the following types of issues:

Questions regarding product licensing or serialization

Product registration updates, such as address or name changes

General product information (features, language availability, local dealers)

Latest information about product updates and upgrades

Information about upgrade assurance and support contracts

Information about the Symantec Buying Programs

Advice about Symantec's technical support options

Nontechnical presales questions

Issues that are related to CD-ROMs or manuals

Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows:

Asia-Pacific and Japan [email protected]

mailto:[email protected]�

5

Europe, Middle-East, and Africa [email protected]

North America and Latin America [email protected]



7

Contents Contents...................................................................................................................................... 7 Figures ...................................................................................................................................... 12 Tables ....................................................................................................................................... 15

Chapter 1 Chapter 1 About this guide .............................................................. 16

Introducing this guide ........................................................................................................... 16 Product version ....................................................................................................................... 16 Intended audience ................................................................................................................... 16 Product documentation ......................................................................................................... 17

NetBackup 5220 and Symantec Storage Shelf documents ................................... 17 NetBackup 5200 Series documentation .................................................................... 17

Chapter 2 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description19

Features..................................................................................................................................... 20 NetBackup 5220 components ............................................................................................... 23

Control panel .................................................................................................................. 24 Mainboard ....................................................................................................................... 26 Configuration jumpers .................................................................................................. 29 NetBackup 5220 front view ......................................................................................... 31 NetBackup 5220 rear panel ......................................................................................... 32 NetBackup 5220 SAS midplane .................................................................................. 35 NetBackup 5220 SAS backplane ................................................................................. 35 NetBackup 5220 RAID Support ................................................................................. 36 NetBackup 5220 Remote Management Module 3 (RMM3) ............................... 43 NetBackup 5220 and Symantec Storage Shelf rack mounting ............................ 43 NetBackup 5220 and Symantec Storage Shelf chassis covers ............................. 43

Hot-swappable, Customer-replaceable units (CRUs) ..................................................... 43 Non-Hot-swappable components (FRUs) ......................................................................... 46

Chapter 3 Chapter 3 General fault diagnosis .................................................... 47

Basic principles ........................................................................................................................ 47 Troubleshooting processes ................................................................................................... 48

Check and record LED indicator status ................................................................... 49 Read the control panel .................................................................................................. 49 Access the monitoring interfaces ............................................................................... 49 Observe and analyze fault symptom(s) ..................................................................... 49

8

Chapter 4 Chapter 4 LED status indicators ....................................................... 50

NetBackup 5220 LEDs .......................................................................................................... 50 Mainboard LEDs ........................................................................................................... 50 Control panel .................................................................................................................. 51 2-Port 8Gb FC HBA ..................................................................................................... 52 4-Port GE NIC ............................................................................................................... 54 2-Port 10GE NIC .......................................................................................................... 55

Symantec Storage Shelf LEDs ............................................................................................. 56 Disk module and device LEDs .................................................................................... 56 I/O module LEDs .......................................................................................................... 57 Power module LED ....................................................................................................... 59

Chapter 5 Chapter 5 Troubleshooting scenarios .............................................. 61

Hardware fault types .............................................................................................................. 61 Hardware cannot be powered on ......................................................................................... 62

Possible causes ................................................................................................................ 63 Fault Diagnosis .............................................................................................................. 63 Procedure ......................................................................................................................... 63

Memory capacity has decreased .......................................................................................... 64 Symptom .......................................................................................................................... 64 Possible Causes ............................................................................................................... 64 Fault Diagnosis .............................................................................................................. 64 Procedures ....................................................................................................................... 65

Disk status LED is red .......................................................................................................... 69 Symptom .......................................................................................................................... 69 Possible Causes ............................................................................................................... 70 Fault Diagnosis .............................................................................................................. 70 Procedure ......................................................................................................................... 70

All disks cannot be scanned .................................................................................................. 70 Possible Causes ............................................................................................................... 71 Fault Diagnosis .............................................................................................................. 71 Procedure ......................................................................................................................... 71

Fan On/Alarm LED is red or other data indicates fan problems ............................... 73 Symptoms ........................................................................................................................ 74 Possible Causes ............................................................................................................... 74 Fault Diagnosis .............................................................................................................. 74 Procedure ......................................................................................................................... 74

Power module problems ........................................................................................................ 77 Symptom .......................................................................................................................... 77 Possible Causes ............................................................................................................... 78 Fault Diagnosis .............................................................................................................. 78

9

Procedure ......................................................................................................................... 78 NetBackup 5220 system-induced power-off ..................................................................... 79

Symptom .......................................................................................................................... 79 Possible causes ............................................................................................................... 79 Fault Diagnosis .............................................................................................................. 79 Procedure ......................................................................................................................... 80

System Alarm/Location indicator is on ............................................................................ 83 Symptoms ........................................................................................................................ 83 Alarm Information ........................................................................................................ 83 Possible Causes .............................................................................................................. 84 Fault Diagnosis .............................................................................................................. 84 Procedure ......................................................................................................................... 84

Chapter 6 Chapter 6 NetBackup 5220 hardware removal and replacement ... 93

Before you begin ..................................................................................................................... 93 Tools and supplies ......................................................................................................... 93

Unpacking the NetBackup 5220.......................................................................................... 94 Installing NetBackup 5220 guide rails .............................................................................. 94 Installing the NetBackup 5220 into a rack ....................................................................... 94 Removing and installing the chassis cover ....................................................................... 95

Removing the NetBackup 5220 chassis cover ........................................................ 95 Re-installing the NetBackup 5220 chassis cover ................................................... 97

Installing or replacing the RAID card and accessories ................................................. 97 Removing the chassis cover ........................................................................................ 98 Removing the PCI Riser Assembly ........................................................................... 99 Removing the internal air duct ................................................................................ 101 Adding DIMM (memory) .......................................................................................... 102 Installing the Battery Backup Unit (BBU) ............................................................ 104 Inserting the RAID card into the PCI Riser Assembly ...................................... 105

Installing or replacing PCI add-in cards ......................................................................... 108 Removing and re-installing the baffles ............................................................................ 113

Removing the fan baffle .............................................................................................. 114 Re-installing the fan baffle......................................................................................... 114 Removing the air baffle .............................................................................................. 114 Re-installing the air baffle ......................................................................................... 114

Review of NetBackup 5220 front panel disk locations ................................................. 115 Installing and Removing a Hot-swap 2.5-inch Hard Drive........................................ 115

Installing a Hot-swap SAS Hard Disk Drive ........................................................ 115 Removing a Hot-swap SAS Hard Disk Drive ....................................................... 116

Filling empty bays ................................................................................................................ 116 Installing and removing the I/O expansion module .................................................... 118

Installing the I/O expansion module ...................................................................... 118

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Removing the I/O Expansion Module ................................................................... 121 Remote Management Module 3 ........................................................................................ 124 RAID Activation Key and RAID Mini-DIMM ............................................................. 124 Installing or Replacing the RAID Battery Backup Unit (BBU) ................................ 124 Replacing the Power Supply Modules ............................................................................. 128 Replacing a fan module ........................................................................................................ 129 Installing and removing the rack handles ....................................................................... 134 Installing and removing the bezel .................................................................................... 134

Chapter 7 Chapter 7 Symantec Storage Shelf hardware removal and replacement ...................................................................................................... 135

Before you begin .................................................................................................................... 135 Tools and supplies ....................................................................................................... 135

Unpacking the Symantec Storage Shelf ........................................................................... 135 Installing the Symantec Storage Shelf guide rails ........................................................ 136 Installing the Symantec Storage Shelf into a rack ........................................................ 136

Procedure ....................................................................................................................... 137 Symantec Storage Shelf cover/chassis ............................................................................. 137 Disk drives .............................................................................................................................. 137 Power supply modules ......................................................................................................... 139 I/O modules 1 and 2 ............................................................................................................ 140 Cables ....................................................................................................................................... 141

Serial cable ..................................................................................................................... 141 SAS cable connection to the NetBackup 5220....................................................... 141 Power cable ................................................................................................................... 142

SAS cable connection to NetBackup 5220 ....................................................................... 143

Chapter 8 Chapter 8 Symantec Storage Shelf – Frequently Asked Questions 144

Chapter 9 Appendix A: Technical Reference .................................................. 146

750W single power supply input voltages ...................................................................... 146 Environmental specifications ............................................................................................. 147

Chapter 10 Appendix B: Regulatory and Certification Information ................. 149

Product Regulatory Compliance ....................................................................................... 150 Product Safety Compliance ................................................................................................. 150 Product EMC Compliance - Class A Compliance ......................................................... 150 Product Ecology Compliance ............................................................................................. 151 Certifications / Registrations / Declarations ................................................................ 151 Product Regulatory Compliance Markings .................................................................... 152 General rack mount installation guidelines .................................................................... 156

11

Power Cord Usage Guidelines .......................................................................................... 156 Electromagnetic Compatibility Notices .......................................................................... 158

FCC Verification Statement (USA) ......................................................................... 158 ICES-003 (Canada) ...................................................................................................... 158 CE Declaration of Conformity (Europe) ................................................................ 159 VCCI (Japan) ................................................................................................................. 159 BSMI (Taiwan) ............................................................................................................. 159

Regulated Specified Components ...................................................................................... 159

Chapter 11 Appendix C: Installation/Assembly Safety Instructions ................. 160

English .................................................................................................................................... 160 Deutsch ................................................................................................................................... 162 Français ................................................................................................................................... 164 Español .................................................................................................................................... 166 Italiano .................................................................................................................................... 168

12

Figures NetBackup 5220 chassis (top, external view) ..................................................................................... 19

NetBackup 5220 components ................................................................................................................. 23

NetBackup 5220 control panel LEDs ................................................................................................... 24

NetBackup 5220 mainboard components ............................................................................................ 26

NetBackup 5220 configuration jumpers .............................................................................................. 29

NetBackup 5220 jumpers (actual) ......................................................................................................... 30

NetBackup 5220 front .............................................................................................................................. 31

NetBackup 5220 rear panel ..................................................................................................................... 32

NetBackup 5220 Rear Panel Ports ........................................................................................................ 34

Removing the NetBackup 5220 chassis cover .................................................................................... 37

Chassis with cover removed .................................................................................................................... 37

Chassis with air duct ................................................................................................................................ 38

Chassis with riser assembly and air duct removed ............................................................................ 39

DIMM sockets ........................................................................................................................................... 40

Battery screw holes on RAID controller card .................................................................................... 41

Riser card assembly, upside down .......................................................................................................... 41

Rear of riser card assembly with slots 1-5 .......................................................................................... 42

Troubleshooting flowchart ..................................................................................................................... 48

NetBackup 5220 mainboard LEDs ....................................................................................................... 50

NetBackup 5220 2-port 8Gb FC HBA ................................................................................................. 53

NetBackup 5220 4-port GE NIC ........................................................................................................... 54

NetBackup 5220 2-port 10GE NIC ...................................................................................................... 55

Symantec Storage Shelf front panel LEDs ......................................................................................... 56

I/O module LEDs ..................................................................................................................................... 58

Symantec Storage Shelf power module LED ..................................................................................... 59

DIMM slots ................................................................................................................................................ 65

Location of the disk status LEDs ......................................................................................................... 69

13

Fans and LEDs .......................................................................................................................................... 73

Control panel readout indicates fan problems .................................................................................... 74

Device management screens indicate fan problems. ......................................................................... 74

NetBackup 5220 on/off button ............................................................................................................. 75

NetBackup 5220 power modules ........................................................................................................... 77

System alarm/location indicator ........................................................................................................... 83


Chassis with cover removed ................................................................................................................... 86

Chassis with air duct ................................................................................................................................ 87

Chassis with DIMMs and DIMM slots ............................................................................................... 88

DIMM slots - detail ................................................................................................................................. 88

Power supply module components ........................................................................................................ 90





Chassis with air duct .............................................................................................................................. 101

Chassis with riser assembly and air duct removed .......................................................................... 102

DIMM sockets ......................................................................................................................................... 103

Battery Backup Unit (BBU) screw holes on RAID controller card ............................................ 104

Slot 5 on the rear of the PCI Riser Card Assembly ....................................................................... 105

Riser card assembly, upside down ....................................................................................................... 105

Rear of riser card assembly with slots 1-5 ....................................................................................... 106

Removing the NetBackup 5220 chassis cover .................................................................................. 109

Chassis with cover removed ................................................................................................................. 109

Slots 1 to 4 on the rear of the PCI Riser Card Assembly ............................................................. 110

Riser card assembly, upside down, slots 1 through 4 ...................................................................... 110

Rear of riser card assembly with slots 1 to 5 ................................................................................... 111

NetBackup 5220 fan and air baffles ..................................................................................................... 113

14

NetBackup 5220 front panel ................................................................................................................. 115


Chassis with cover removed .................................................................................................................. 119


Standoff separators for I/O expansion modules ............................................................................. 121






Battery screw holes on RAID controller card .................................................................................. 127

Power Supply Modules .......................................................................................................................... 128




Fans, baffles, and bridge ......................................................................................................................... 132

Fan connectors ......................................................................................................................................... 133

Symantec Storage Unit rack handles .................................................................................................. 137

Symantec Storage Shelf disk drives ................................................................................................... 138

Symantec Storage Shelf power supply modules .............................................................................. 139

NetBackup 5220 and Symantec Storage Shelf connection ........................................................... 143

15

Tables NetBackup 5220 and Symantec Storage Shelf documentation set ............................................... 17

NetBackup 5220 rear panel ports .......................................................................................................... 34

NIC port LED indications ...................................................................................................................... 34

Midplane connectors ................................................................................................................................ 35

Backplane connections (front) ................................................................................................................ 35

Backplane connections (rear) .................................................................................................................. 35

Hot-swappable components .................................................................................................................... 44

Non-hot-swappable components ........................................................................................................... 46

2-port 8Gb FC HBA LED descriptions ............................................................................................... 53

4-port GE NIC LED descriptions ........................................................................................................ 54

2-port 10GE NIC LED descriptions .................................................................................................... 55

Disk module LED indications ................................................................................................................ 56

Device LED indications ........................................................................................................................... 56

I/O module LED descriptions ............................................................................................................... 58

Symantec Storage Shelf power supply LED indications ................................................................. 59

NetBackup 5220 Status LEDs ............................................................................................................... 62

NetBackup 5220 power module on/alarm LED ................................................................................ 63

Alarm information .................................................................................................................................... 82

Alarm information .................................................................................................................................... 83

Environmental specifications ............................................................................................................... 147

16

Chapter 1 About this guide

Introducing this guide This document provides detailed instructions for troubleshooting hardware issues related to the NetBackup 5220 and Symantec Storage Shelf. A basic overview of the software is included.

Product version The following table lists the product version related to this document.

Product Name Product Version

NetBackup 5220 2.0

Symantec Storage Shelf 2.0

Intended audience This document describes maintenance items of the NetBackup 5220 in terms of maintenance purpose, period, standards, and procedure.

This document is intended for:

Technical support engineers

System maintenance engineers

Chapter 1

About this guide

17

Product documentation

NetBackup 5220 and Symantec Storage Shelf documents The six documents listed below are specific to the NetBackup 5220 appliance and the Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200 (52xx) Series documentation, listed in the next section.

NetBackup 5220 and Symantec Storage Shelf documentation set

Document

Product Description

Hardware Installation Guide

Hardware Troubleshooting Guide

Software Troubleshooting Guide

Safety Guide

Maintenance Guide

NetBackup 5200 Series documentation The NetBackup 5200 Series documentation has comprehensive software information. Features in the 5200 series documents may not be exactly the same as those in the NetBackup 5220 and Symantec Storage Shelf but these documents provide details, background information and usage scenarios.

Go to http://www.symantec.com/docs/DOC2792

NetBackup 5200 Series Administrator’s Guide

to download 5200 series documents.

This document contains the following types of information:

Deployment information

Administering your appliance

Monitoring information

http://www.symantec.com/docs/DOC2792�

18

NetBackup 5200 Series Command Reference Guide The NetBackup 5200 Series Command Reference Guide contains detailed information about the NetBackup appliance commands that you can run from the NetBackup appliance shell menu. Each command contains a brief description of the primary function of the command, a synopsis, and descriptions of each of the options listed in the synopsis. The NetBackup appliance shell menu is an interactive shell that is available on the 52xx appliances through SSH. This menu interface enables you to perform most of the administration functions that are necessary to administer a NetBackup 5200 series appliance.

Chapter 2

NetBackup 5220 and Symantec Storage Shelf description

19

Chapter 2 NetBackup 5220 and Symantec Storage Shelf description

This chapter describes the main features of the NetBackup 5220 and Symantec Storage Shelf, including physical descriptions and features.

NetBackup 5220 chassis (top, external view)

20

Features Dimensions

3.44 inches (87.30 mm) high

16.93 inches (430 mm) wide

27.75 inches (704.8 mm) deep

65 pounds (29.5 kg) - maximum chassis weight

Server Board

Intel® Server Board S5520UR Processor

Support for one or two Intel® Xeon® processors in FC-LGA 1366 Socket B package with up to 95 W Thermal Design Power (TDP)

4.8 GT/s, 5.86 GT/s and 6.4 GT/s Intel® QuickPath Interconnect (Intel® QPI)

EVRD11.1

Memory

Support for 800/1066/1333 MT/s ECC registered (RDIMM) or unbuffered DIMM (UDIMM) DDR3 memory

Twelve DIMMs across six memory channels (three channels per processor)

Chipset

Intel® 5520 chipset I/O Hub

Intel® 82801Jx I/O Controller Hub

Peripheral Interfaces - external connections

Four USB 2.0 connectors (back)

One USB 2.0 connector (front)

RJ-45 serial Port A connector

Two RJ-45 10/100/1000 Mb Network connections

DB-15 video connector (front and back)

Peripheral interfaces - internal connections

Chapter 2


21

One USB 2x5 pin header, which supports two USB 2.0 ports

One low-profile USB 2x5 pin header to support low-profile USB solid state drives

One DH-10 serial Port B header

TBD not SAS? Six Serial ATA II connectors

Two I/O module connectors

One SSI-EEB-compliant front panel header

One SSI-EEB-compliant 24-pin main power connector

One SSI-compliant 8-pin CPU power connectors

One SSI-compliant power supply SMBus connector

Video

On-board Server Engines* LLC Pilot II controller with

Integrated 2D Video Controller

32 MB DDR2 Memory

LAN

Two 10/100/1000 ports provided by Intel® 82575 PHYs

Expansion Capabilities (optional)

Three full-height PCI Express* slots (passive)

Two full-height PCI-X slots with an on-board PXH bridge chip + one full-height and two low-profile PCI Express* slots (active)

Five full-height PCI Express* slots (active)

Hard Drives

NetBackup 5220:

Eight 2.5-inch hot-swap SAS hard drives

Flex bay for two additional fixed 2.5-inch hard drives or 3.5- inch tape drive

Intel® Embedded Server RAID Technology II with SW RAID levels 0/1/10

Peripherals

Slimline bay – not operational for the NetBackup 5220.

22

PCI riser card bracket Control Panel LEDs and status messages, control panel

NIC1 (private network port) Activity

NIC2 (service network port) Activity

Power / Sleep

System Status

System Identification

Hard Drive Activity Diagnostic LEDs

Fan Fault

DIMM Fault

CPU Fault

5V-STBY

System Status

System Identification

POST Code Diagnostics Power Supply

Up to two 750-W power supply modules Fans

Redundant fan modulc containing six system fans

Two non-redundant fans per power supply

System Management

Integrated Baseboard Management Controller (Integrated BMC), IPMI 2.0 compliant

Integrated Super I/O on LPC interface

Chapter 2


23

NetBackup 5220 components This section helps you identify the components of your device. You can also use the reference information provided on the inside of the chassis cover.

NetBackup 5220 components

Letter Description

A Rack Handles

B1 Baffle, fan

B2 Baffle, air

C Power Distribution Module

D Power Supply Modules (qty 2)

E System Memory banks (qty 2)

24

Letter Description

F System Fan Assembly

G Bridge Board

H Control Panel

I Slimline Optical Drive Bay (not operational with the NetBackup 5220 at this time)

J Flex Bay – two additional 2.5” hard drives or tape drives (optional)

K Disk Carriers (qty 8, labeled 0 through 7 from left to right)

Control panel The front right-hand side of the NetBackup 5220 contains a control panel, which shows system data messages. The On/Off switch for the device is located under the screen.

NetBackup 5220 control panel LEDs

Letter LED Indications

Chapter 2


25


A Hard disk activity

Flashing green indicates hard disk activity (SAS, SATA).

No light indicates no hard disk activity.

B

C

NIC 2 activity

NIC 1 activity

Solid green light indicates a link between the system and the network.

Flashing green indicates network activity.

D System Status Solid green indicates normal operation.

Flashing green indicates abnormal performance.

Flashing amber indicates a non-critical condition.

Solid amber indicates a critical or non-recoverable condition.

No light indicates POST is running or the system is off.

E Power/Sleep Continuous green light indicates the system has power applied to it or the system is is S0 state.

Flashing green indicates the system is in sleep or ACPI S1 state.

No light indicates the power is off or the system is in ACPI S4 or S5 state.

F System Identification

Solid blue indicates system identification is active.

Off when system identification is activate.

26

Mainboard

NetBackup 5220 mainboard components

Chapter 2


27

Letter Component

A 280-pin Adaptive

B POST Code Diagnostic LEDs

C RMM3 Header

D Processor 1

E Back Panel I/O Ports

F System Identification LED

G System Status LED

H Memory 1 Fan Header

I CPU 1 Fan Header

J Processor 1 DIMM slots (qty 6)

K Processor 2 DIMM slots (qty 6)

L Processor 2

M CPU 2 Fan Header

N Memory 2 Fan Header

O Bridge Board Connector

P Front Panel Connector

Q Fan Board Connector

R 2x4 Power Connector

S System 1 fan header

T System 2 fan header

U Main Power Connector

V Low profile USB solid state drive header

W Power Supply SMBus

X USB header

Y LCP IPMB header

28

Letter Component

Z SGPIO header

AA I/O module mezzanine connector 2

BB I/O module mezzanine connector 1

CC Serial port B header

Chapter 2


29

Configuration jumpers

NetBackup 5220 configuration jumpers

30

Letter Name Function

A Serial port configuration (J9A1)

If pins 1-2 are jumpered, the DCD to DTR mode is enabled. These pins should be jumpered on 3-4 to operate in the DSR to DTR (default) mode.

B BMC force update (J1H2)

If pins 2-3 are jumpered, the Integrated BMC Force Update Mode is enabled. These pins should be jumpered on 1-2 for normal system operation.

C BIOS default (J1E7)

If pins 2-3 are jumpered, the BIOS settings are cleared on the next reset. These pins should be jumpered on 1-2 for normal operation.

D Password clear (J1E8)

If pins 2-3 are jumpered, admin and user passwords are cleared within 5 to 10 seconds after the system is powered on. These pins should be jumpered on 1-2 for normal system operation.

E BIOS recover (J1D4)

If pins 2-3 are jumpered, the system can only boot from EFIbootable recovery media with the recovery BIOS image. The main system BIOS will not boot. These pins should be jumpered on 1-2 for normal system operation.

NetBackup 5220 jumpers (actual)

Chapter 2


31

NetBackup 5220 front view The NetBackup 5220 provides locations and hardware for installing 2.5-inch hard drives, a tape drive, CD-ROM drive, or DVD-ROM drive. The drives must be purchased separately.

NetBackup 5220 front

Letter Description

A Flex Bay – Tape drive or two fixed 2.5” hard (or boot) disk drives (optional)

B Slimline Drive Bay (not operational with the NetBackup 5220)

C 2.5” Hard Disk Drive Bays (qty 8)

Notes:

Drive Bay Addresses are 0-7 starting from the left.

Each drive has 2 LEDS, one red and one green.

The green LED flashes when drive activity occurs and is lit when no activity occurs.

The red LED is lit when drive faults occur.

Drives can consume up to 17 watts of power each. Drives must be specified to run at a maximum ambient temperature of 45°C.

32

Slimline Optical Drive Bay The NetBackup 5220 includes a slimline optical drive bay, however the device does not have functionality for this type of drive at this time.

Flex Bay The NetBackup 5220 provides a multi-purpose drive bay that can support either a tape drive or two additional fixed 2.5-inch hard drives. This bay is located next to the control panel on the front of the device.

Notes:

These drives are not hot-swappable.

The system power must be turned off to insert or remove the drives.

Bezels The optional front bezel is made of molded plastic and provides a snap-on design that allows for maximum airflow through the server system. The bezel provides a lock to secure the hard drives, peripheral devices and the control panel.

NetBackup 5220 rear panel

NetBackup 5220 rear panel

Letter Description

Chapter 2


33

Letter Description

A Low Profile PCI Express Add-in Card Slots (qty 2)

B Full-height PCI Add-in Card Slots (qty 3)

C Upper Power Supply Module

D Upper Power Receptacle

E Lower Power Receptacle

F Lower Power Supply Module

G I/O Expansion Module (optional)

H Remote Management Module NIC (optional)

I NIC 1 Ethernet port

J NIC 2 Ethernet port

K USB 6

L USB 5

M DB-9 Serial B Connector

N Video

O RJ-45 Serial A Connector

34

Rear panel ports

NetBackup 5220 Rear Panel Ports

NetBackup 5220 rear panel ports

Letter Name Qty Model Function

A Serial port 1 RJ45 Extends functions of the OS and third-party software.

B VGA (video) port

1 D15 Connects to a computer monitor.

C, D USB 2.0 ports 2 A Connects mouse, keyboard, or similar devices.

E NIC 1 Ethernet port

1 RJ-45 “private” network port provides for device management

F NIC 2 Ethernet port

1 RJ-45 “service” network port provides input/output access to the device.

FC D

NIC port LED indications

LED State Indications

Left Off No network connection

Solid amber Network connection in place

Flashing amber Transmit/receive activity

Right Off 10 Mbps connection (if left LED is on or flashing)

Solid amber 100 Mbps connection

Solid green 1000 Mbps connection

Chapter 2


35

NetBackup 5220 SAS midplane The midplane serves as the primary interface between the server board, hot-swap backplane, and control panel. The midplane is not field replaceable.

Midplane connectors

Optional RAID Cache Battery Backup Connector

Midplane Power Connector

Mini-DIMM Connector

Fan 6 Power Connector


Bridge Board Connector





Backplane Connectors

Backplane Connectors

NetBackup 5220 SAS backplane The backplane serves as an interface between the midplane and the system drives.

Backplane connections (front)

SAS/SATA hot-swap connectors

Slimline optical crive connector

Backplane connections (rear)

50-pin control panel connector

10-pin USB connector for control panel

Power connector (for tape drive or 2.5-inch fixed drives)

Power connector

Midplane connectors

36

NetBackup 5220 RAID Support The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself.

If the NetBackup 5220 is intended for use with at least one Symantec Storage Shelf, additional hardware is required. Extra parts include a RAID controller card, Battery Backup Unit (BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage.

If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. In this case, field and service personnel should verify that the RAID card has been installed into the NetBackup 5220 Riser Card Assembly upon receipt of shipment.

If a Symantec Storage Shelf is ordered later than the NetBackup 5220, a RAID Controller Card and accessories will need to be ordered and installed separately.

If the RAID card and its accessories are required but not installed, obtain the necessary items from the customer and install them into the NetBackup 5220 chassis per the following procedure.

1. Shutdown the NetBackup 5220 and any peripherals.

Be sure that both devices are off and all programs on both devices are not running. If you connect these devices while programs are running, data loss may occur.

2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup 5220.

3. Wear ESD preventive wrist straps.

4. Carefully remove the NetBackup 5220 from the rack cabinet.

5. Place it on a grounded, ESD protective surface.

6. Remove the screw on the top, right-hand side of the chassis. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

Chapter 2


37

Removing the NetBackup 5220 chassis cover

7. Remove the chassis cover completely.

Chassis with cover removed

8. Standing at the rear of the NetBackup 5220, place one hand on either side of the

PCI Riser as shown above.

38

9. Lift up with both hands.

10. Remove the Riser Card Assembly from the device.

Chassis with air duct

11. Remove the plastic air duct.

Chapter 2


39

Chassis with riser assembly and air duct removed

12. Loosen the clips on both ends of each of the six empty DIMM sockets.

13. Remove any plastic spacers from the sockets.

14. Remove the six 4Gb DIMMs from their packages.

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DIMM sockets

Note: It does not matter into which sockets you place the DIMMs, they are interchangeable.

15. Position a DIMM above an empty socket.

16. Align the notch on the bottom edge of the socket with the key in the DIMM socket.

17. Insert the bottom edge of the DIMM into the socket.

18. When the DIMM is inserted, push down on the top edge of the DIMM until the clips snap into place.

19. Make sure the clips are firmly in place.

20. Repeat for the other five DIMMs.

21. Replace the plastic air duct.

22. Obtain the RAID controller card.

23. Install the Battery Backup Unit (BBU) onto the top of the RAID card.

24. Line up the three screw holes of the RAID card with those of the battery.

Chapter 2


41

Battery screw holes on RAID controller card

25. Fasten the battery to the card but do not over tighten or over torque the screws.

26. Remove the cover plate from Slot 5 of the riser card assembly.

27. Turn the riser card assembly upside down. Now, slot 5 is on the top of the riser card assembly.

Riser card assembly, upside down

28. Install the RAID card into Slot 5 of the riser card assembly.

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Rear of riser card assembly with slots 1-5

29. Replace the riser card assembly into the rear of the NetBackup 5220.

30. Align the three hooks in the PCI riser assembly with the matching slots at the back of the chassis.

31. Press down evenly until the three hooks on the rear of the PCI riser assembly engage the chassis rear panel slots.

32. Be sure that riser assembly fits securely into the equivalent sockets on the mainboard.

33. Connect any cables to the newly installed PCI add-in card as needed.

34. Replace the chassis cover at top rear of the NetBackup 5220 enclosure.

35. Slide the cover from the rear of the device towards the front.

Carefully line up both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover.

36. Reinstall the single screw at the right front of the external chassis.

37. Reinstall the NetBackup 5220 into the rack.

38. Connect peripheral cables and the two main AC power cables.

39. Turn on power to the device to restart.

Chapter 2


43

NetBackup 5220 Remote Management Module 3 (RMM3) The Remote Management Module 3 plugs into a dedicated connector on the mainboard and provides additional server management functionality to the mainboard. It provides a dedicated web server for viewing server information and remote control of the system. It also provides USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server.

NetBackup 5220 and Symantec Storage Shelf rack mounting The NetBackup 5220 should be mounted into a rack with the toolless guide rails provided with the device. These rails are installed into a standard (19 inches by up to 30 inches deep) EIA-310D compatible rack cabinet.

When installing the system into a rack, it is recommended that you install systems from the bottom of the rack first, and work towards the top.

Each left and right mounting rail for the Symantec Storage Shelf is shipped as a unit. The front and back of each rail slide apart a few inches to allow for precise fitting into the rack cabinet.

The bottom of each rail includes a sturdy metal ledge on which the Symantec Storage Shelf sits.

NetBackup 5220 and Symantec Storage Shelf chassis covers The NetBackup 5220 must be operated with the chassis cover in place to ensure proper air flow and cooling. You need to remove the top cover to add or replace components inside of the device. Before removing the top cover, power down the device and any tasks or programs that are running. Then, unplug all peripheral devices and the AC power cable(s).

The Symantec Storage Shelf chassis should not be opened. The only front panel components that can be removed and replaced are the 16 disk drive modules. On the rear panel, the two I/O modules and two power supply modules can be hot-swapped.

Hot-swappable, Customer-replaceable units (CRUs) This section lists components that can be removed and replaced without powering down the NetBackup 5220 or Symantec Storage Shelf.

44

Specific conditions apply to some components to assure safe and proper removal and replacement of parts. Ignoring these conditions may damage equipment or data.

Hot-swappable components

Device Component Component location Notes/Conditions

NetBackup 5220 SAS external disk drives #0 to 6

Front panel, left 1

NetBackup 5220 SAS external disk drive #7 (hot spare)

Front panel, left 1

NetBackup 5220 Power supply module #1 Rear panel, right 2

NetBackup 5220 Power supply module #2 Rear panel, right 2

Symantec Storage Device

16 disk modules Front panel 1

NetBackup 5220 AC power cord (qty 2) External device

NetBackup 5220 Bezel External device

NetBackup 5220 Network cable External device


I/O module #1 Rear panel, top left 3


I/O module #2 Rear panel, top right 3


Power supply #1 Rear panel, bottom left 2


Power supply #2 Rear panel, bottom right 2


SAS cable to NetBackup 5220 (qty 2)

External device


AC power cord (qty 2) External device

Notes/Conditions

1. Remove disk drives in two stages;

a. Disengage the disk module from the slot and wait 1 or 2 minutes for the disk to spin down (stop spinning).

Chapter 2


45

Device Component Component location Notes/Conditions

b. Completely remove the disk module.

2. Do not remove both power supplies at the same time. System power must be maintained.

3. Do not remove both I/O modules at the same time.

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Non-Hot-swappable components (FRUs) The following components are field-replaceable units (FRUs). For the safety of personnel, equipment and data you must perform a full OS-driven shutdown of the equipment before working inside the chassis of the NetBackup 5220. Unplug all power sources and peripherals before removing the device from the rack. Review all applicable safety guidelines. The device must be properly removed from the rack and placed on a solid electrostatic-preventive surface before opening the chassis. Non-hot-swappable components

Device Component Component location

NetBackup 5220 SATA internal disk drives #1 & #2 Drive tray accessed from chassis

NetBackup 5220 Control panel Front right panel

NetBackup 5220 Chassis cover Top

NetBackup 5220 PCI Riser Assembly Rear mid panel

NetBackup 5220 RAID card Rear mid panel

NetBackup 5220 4-port GE NIC Rear mid panel

NetBackup 5220 2-port 10GE NIC Rear mid panel

NetBackup 5220 2-port 8Gb FC HBA Rear mid panel

NetBackup 5220 Air duct Inside chassis, mid-left

NetBackup 5220 Fan baffle Inside chassis, mid-front

NetBackup 5220 Air baffle Inside chassis, front- left

NetBackup 5220 Bridge board Inside chassis, mid

NetBackup 5220 Fan module Inside chassis, mid-front

NetBackup 5220 Power distribution module Inside chassis, mid-left

NetBackup 5220 Mainboard RAID card (qty 2) Drive tray, backplanc

NetBackup 5220 Mainboard RAID battery Inside chassis, front- left

NetBackup 5220 DIMMs (qty 12) Inside chassis, rear-left

NetBackup 5220 I/O module #1 Inside chassis, rear

NetBackup 5220 I/O module #2 Inside chassis, rear

Chapter 3

General fault diagnosis

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Chapter 3 General fault diagnosis

This chapter describes general principles of diagnosing faults.

Basic principles

Troubleshooting process

Basic principles You must comply with the following principles during troubleshooting:

Troubleshoot the peripheral devices first and then the internal components.

Peripheral units include fibers, network cables, external devices such as computers or monitors, and power sockets.

When analyzing alarms, first determine the severity and scope of impact.

Are the alarms critical/major or non-urgent/minor?

Does the issue occur on an individual module or multiple modules?

Analyze high-level alarms first, such as critical and major alarms.

Next analyze low-level alarms, such as minor and non-urgent warning alarms.

Analyze global alarms first, those that affect more than one module or area.

Next, analyze individual alarms.

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Troubleshooting processes This section describes general troubleshooting processes.

Troubleshooting flowchart

Chapter 3

General fault diagnosis

49

Check and record LED indicator status You can visually check and record the LED indicator status to locate a faulty module before performing more detailed analyses. LEDs on the front and rear panels of the NetBackup 5220 and the Symantec Storage Shelf provide immediate information that you can use to assess any issues.

Read the control panel The control panel of the NetBackup 5220 is on the upper right side of the front panel. It provides basic system information via LEDs, plus detailed messages that you can scroll through to obtain insight into issues regarding the device.

Access the monitoring interfaces You can log into several interfaces to help troubleshoot faults, including:

MegaRAID Storage Manager (MSM), the primary monitoring interface. View NetBackup 5220 alarm information and disk drives data for the Symantec Storage Shelf.

NetBackup 5220 log collection can be obtained via SSH tools from your Windows PC, using CLI options.

Symantec Storage Shelf CLI commands can be obtained by connection between the RJ11 serial port on one of the I/O modules in the rear panel of the device and a Windows PC.

The BIOS utility allows you to change NetBackup 5220 configuration defaults.

Refer to the NetBackup 5220 and Symantec Storage Shelf Software Troubleshooting Guide for detailed information.

Observe and analyze fault symptom(s) Observing and analyzing fault symptoms is the process of finding out the actual cause for a fault among many possible causes. By analyzing and comparing all possible causes, then ruling out the impossible and improbable factors, you can determine the actual problem.

When encountering faults that are difficult to diagnose, you can contact technical support. You should collect and record as much detailed fault information prior to contact.

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Chapter 4 LED status indicators

This chapter provides information on LED indicators that provide status information for the NetBackup 5220 and the Symantec Storage Shelf.

NetBackup 5220 LEDs

Mainboard LEDs

NetBackup 5220 mainboard LEDs

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Letter Description

A POST Code Diagnostic LEDs

B System Identification LED

C Status LED

D Memory 1 Fan Fault LED

E CPU 1 Fan Fault LED

F CPU 1 DIMM Fault LEDs

G CPU 2 Fan Fault LED

H Memory 2 Fan Fault LED

I CPU 2 DIMM Fault LEDs

J 5V Standby LED

Control panel

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Letter Image LED Function

A

Hard Disk Activity

Random flashing green light indicates hard disk drive activity (SAS).

No light indicates no hard disk drive activity.

B

NIC 2 (service network port) Activity

Continuous green light indicates a link between the system and the network to which it is connected.

Flashing green light indicates network activity.

C

NIC 1 (private network port) Activity

Continuous green light indicates a link between the system and the network to which it is connected.

Flashing green light indicates network activity.

D

System Status

Solid green indicates normal operation.

Flashing green indicates degraded performance.




E

Power/Sleep

Continuous green light indicates the system has power applied to it or the system is in S0 state.



F

System identification

Solid blue indicates system identification is active.

No light indicates system identification is not activated.

2-Port 8Gb FC HBA The 8Gb FC HBAs connects the NetBackup 5220 to other network and storage devices. It can provide two tape out FC ports. By using the tape out card (Fiber

53

Channel), data can be exported from the NetBackup 5220 to a tape library for offline storage.

NetBackup 5220 2-port 8Gb FC HBA

Note: Each port on the 8Gb FC HBA card shows three LEDs, labeled “8”, “4” and “2.” These numbers correspond to the rate of data transfer (8Gbit/s, 4Gbit/s or 2Gbit/s).

2-port 8Gb FC HBA LED descriptions

8/Yellow 4/Green 2/Amber Description

Off Off Off Power off.

Off Off On/Flashing Data is being transferred at a rate of 2 Gbit/s.

Off On/Flashing Off Data is being transferred at a rate of 4 Gbit/s.

On/ Flashing

Off Off Data is being transferred at a rate of 8 Gbit/s.

On On On Power on (before firmware initialization).

Flashing Flashing Flashing Power on (after firmware initialization).

Flashing alternately Firmware error.

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4-Port GE NIC The 4-port GE (Gigabit Ethernet) NIC provides four GE network ports for backup or replication.

NetBackup 5220 4-port GE NIC

4-port GE NIC LED descriptions

Type Color Status Description

ACT

Green Flashing The link is normal and data is being transferred.

Green On The link is normal.

- Off No link.

LNK

- Off Data is being transferred at a rate of 10 Mbit/s.

Green On Data is being transferred at a rate of 100 Mbit/s.

Amber On Data is being transferred at a rate of 1 Gbit/s.

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2-Port 10GE NIC This section provides the physical view, features, and technical specifications for the NetBackup 5220 10GE (10 Gigabit Ethernet) NIC, which provides two 10GE network ports for backup.

NetBackup 5220 2-port 10GE NIC

2-port 10GE NIC LED descriptions

Type Color Status Description

ACT/LNK

Green Flashing The link is normal and data is being transferred.

Green On The link is normal.

- Off No link.

GRN=10G

- Off No link.

Green On Data is being transferred at a rate of 10 Gbit/s.

Yellow On Data is being transferred at a rate of 1 Gbit/s.

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Symantec Storage Shelf LEDs

Disk module and device LEDs

Symantec Storage Shelf front panel LEDs

The front panel shows two different sets of LEDs;

2 LEDs each per disk module, for a total of 16 sets of LEDs

6 system LEDs showing status of the entire device

Disk module LED indications

LED name State Description

Disk status Green

Amber

Operation normal

Power/activity Blue

Amber

Operation normal

Device LED indications


Power Not lit

Solid green

Off

On

Global enclosure status Not lit Off

57


Solid green

Amber

Red

On

One supply offline

Both supplies offline

Reserved Optional Optional

IO Module 1 activity Not lit

Flashing green

No activity

Activity

IO Module 2 activity Not lit

Flashing green

No activity

Activity

Heartbeat Not lit

Flashes green once every 4 seconds

Flashes green once every 2 seconds

System off

If one IO module is installed

If two IO modules are installed

I/O module LEDs The Symantec Storage Shelf contains two I/O modules, accessed from the rear panel of the device. The SAS IN port is used to attach to a SAS RAID port on the rear panel of the NetBackup 5220.

Connect SAS IN ports on each storage shelf I/O module to the equivalent SAS ports in slot #5 of the PCI Riser Assembly in the rear of the NetBackup 5220.

One I/O module is shown below, however each storage shelf includes two such modules.

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I/O module LEDs

I/O module LED descriptions

LED States Description

SAS IN port Solid green

Flashing green

Red

Not lit

Link available

Activity

n/a

No link available

SAS OUT port n/a Not operational at this time.

I/O module Solid green

Flashing green

Red

Not lit

Ready

n/a

Starting up

Off

Note: When starting up the Symantec Storage Shelf, the primary I/O module (on the left side of the rear panel) starts up first. Its LED turns green a few seconds after the main startup. The LED of the secondary I/O module (on the right of the rear panel) will start after the primary module is operational.

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Power module LED The real panel Symantec Storage Shelf contains two side-by-side power modules. Each module includes two fans, a connector to a main AC power supply, on/off switch and a status indicator LED.

Symantec Storage Shelf power module LED

Symantec Storage Shelf power supply LED indications

Color/State Indication

Not lit Power not detected

Solid Green Power ok

Flashing Green Ok but powered off

Red Power on failed

.

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Chapter 5 Troubleshooting scenarios

This chapter describes the troubleshooting process, fault analysis, and common methods for troubleshooting NetBackup 5220.

Hardware fault types Hardware cannot be powered on or accessed

Memory capacity has decreased

Disk status LED is red

All disks cannot be scanned

Fan On/Alarm LED is red

Power module problems

NetBackup 5220 system-induced power-off

System Alarm/Location indicator is on

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Hardware cannot be powered on Two LEDs on the control panel on the front of the NetBackup 5220 show system and power status. If the system status indicator is off, the device is not powered on.

NetBackup 5220 Status LEDs


A System Status

Solid green indicates normal operation.

Flashing green indicates degraded performance.




B Power/Sleep

Continuous green light indicates the system has power applied to it or the system is is S0 state.



Two power modules are included in the NetBackup 5220. The rear panel of the device contains one AC power socket and one LED per power module.

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NetBackup 5220 power module on/alarm LED

Possible causes The AC power plug is not inserted properly.

Main AC power is not supplied.

Fault Diagnosis A flow chart to help diagnose power-on failure is planned for a future release of this document.

Procedure

Cause 1: The power plug is not inserted properly 1. Reconnect the plug.

2. Check the status of the power on/alarm indicator.

If the power on/alarm indicator is flashing green, power to the device is active. If the system power indicator is on, the fault is removed.

If the power on/alarm indicator is amber, a power module alarm occurs.

3. If the power on/alarm indicator is still off, check other components for further analyses.

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Cause 2: Power is not supplied 1. Connect the NetBackup 5220 AC power cables to another external power

source.

2. Check the status of the power running/alarm indicator.

If the power on/alarm indicator is flashing green, power on the device. If the system power indicator is on, the fault is removed.

If the power on/alarm indicator is amber, a power module alarm occurs on a power module.

If the power on/alarm indicator is still off, contact technical support.

3. If the power is still off, contact technical support.

Memory capacity has decreased This section describes how to troubleshoot the system when the capacity of the memory detected in the operating system or while Basic Input/Output System (BIOS) boot is less than the actual capacity.

Symptom The memory capacity detected during BIOS booting is less than the actual memory capacity.

Possible Causes

Cause 1: Not enough DIMMs are installed

Cause 2: One or more DIMMs are faulty

Cause 3: One or more DIMM slots are faulty

Fault Diagnosis A flow chart to help diagnose memory capacity issues is planned for a future release of this document.

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Procedures

It is very important that proper air flow through the chassis is maintained at all times. DIMM slots are arranged for maximum air circulation and cooling. You must maintain the arrangement of DIMMs if you remove, install, or replace DIMMs.

There are six DIMM slots (sockets) for each processor (CPU).

Three DIMM slots in each group of six slots are blue.

Each blue slot must have a DIMM or a DIMM blank installed.

Extra DIMM blanks may be stored in unused black slots.

DIMM slots

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Cause 1: Not enough DIMMs are installed

Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and peripherals. Disconnect the NetBackup 5220 from power sources and all peripheral devices before removing hardware from the rack.

1. Remove the NetBackup 5220 from the rack cabinet and place it on a level, ESD preventive surface.

2. Remove the chassis cover.

3. Remove the PCI Riser Assembly.

4. Remove the air duct to access the DIMM sockets.

5. If a RAID Controller Card is installed in the PCI Riser Assembly, there must be 12 DIMMs, six in each of the two DIMM sections.

6. If a RAID Controller Card is not installed in the PCI Riser Assembly, there must be six DIMMs installed.


7. If not enough DIMMs are installed add as many as needed.

8. Verify that you have the correct number of DIMMs installed.

9. Replace the air duct, making sure it fits securely.

10. Replace the PCI Riser Assembly, making sure the three hooks on the top of the assembly fit securely into the three slots in the top rear panel of the device.

11. Replace the chassis cover, sliding it in from the rear of the device, towards the front of the device.

12. Replace the screw on the top of the chassis.

13. Replace the device into the rack and secure it properly.

14. Re-attach peripherals and power cables.

15. Power on the NetBackup 5220.

16. Detect the memory capacity in BIOS.

If the detected capacity value is equal to the actual memory capacity, the fault is removed.

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If the fault remains, check other components for further analyses.

Cause 2: One or more DIMMs are faulty


This procedure assumes that you have verified that the correct number of DIMMs are installed in the correct slot configuration.



3. Remove the PCI Riser Assembly.


5. Replace all DIMMs using new, unused DIMMs.









If any new DIMMs cannot be detected in BIOS, check other components for further analyses.

If all new DIMMs can be detected in BIOS, replace a new DIMM using a previously removed DIMM and check whether this DIMM can be detected. Replace other old DIMMs in the same way to determine which DIMMs are faulty.

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If the memory capacity detected in BIOS is the same as the actual memory capacity, the fault is removed.

If the fault persists, check other components for further analyses.

Cause 3: One or more memory slots are faulty

Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and disconnect the NetBackup 5220 from power sources and all peripheral devices.

This procedure assumes that you have verified that the correct number of DIMMs are installed in the correct slot configuration and that the DIMMs are functioning properly. However, you are still receiving data that suggests memory problems.



3. Remove the PCI Riser Assembly if it is installed.


5. Place a DIMM that you have verified are functional into a socket still showing faults.









14. If the detected capacity value equals to the actual memory capacity, the fault is removed.

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15. If the fault persists, there is possibly a problem with the memory slot. Contact technical support.

Disk status LED is red The NetBackup 5220 contains eight disk bays. Each bay can hold one disk module, which includes one disk carrier and one disk drive. The carrier and its disk drive are labeled 0 to 7, from left to right. All drives are hot-swappable. Slot 7 is reserved as a spare. Slots 0 to 6 are intended for use with RAID cards, forming a RAID 6 group.

Each module has two LEDs, one red and one green.

The green LED flashes when disk drive activity occurs and is solid green when no activity occurs.

A red LED indicates a fault.

Symptom The disk status LED is red on one or more disk modules.

Location of the disk status LEDs

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Possible Causes

The disk module is faulty

Fault Diagnosis A flow chart to help diagnose disk status faults is planned for a future release of this document.

Procedure

The disk is faulty 1. Remove the disk module that shows a red or off (not lit) LED.

2. Remove the disk from the carrier.

3. Replace the disk with a new disk, inserting it into the carrier.

4. Replace the disk/carrier module into the empty slot.

5. Wait for three minutes after inserting a new disk module and then check the disk status LED.

If the LED is normal, the fault is removed.


All disks cannot be scanned The NetBackup 5220 contains eight disk bays. Each bay can hold one disk module, which includes a disk carrier and a disk drive.

This section describes how to troubleshoot the NetBackup 5220 when every disk module cannot be scanned by the MSM monitoring interface.

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Possible Causes Cause 1: The disk module is not inserted properly

Cause 2: The disk module is faulty

Cause 3: The internal mini SAS cable is not inserted properly

Fault Diagnosis A flow chart to help diagnose issues when some disks cannot be scanned is planned for a future release of this document.

Procedure

Cause 1: The disk module(s) is not inserted properly 1. Remove the disk module that shows a red or off (not lit) LED.

2. Inspect the outside of the module. Look for any signs of damage, loose parts, or other abnormalities.

3. Repair or replace any problem areas.

4. Inspect the bay that housed the module for any signs of damage, loose parts or other abnormalities.

5. Correct any problems.

6. Reinsert the disk module(s), making sure that it fits correctly.

1. On the system monitoring interface, check whether all disks can be detected.

2. Wait for three minutes after inserting a new disk module and then check the disk status indicator.

If all disks can be scanned and the LED is normal, the fault is removed.


Cause 2: The disk module is faulty 1. Remove the disk module that shows a red or off (not lit) LED

2. Remove the disk from the carrier.

3. Inspect the disk and the inside of the carrier. Look for any signs of damage, loose parts, or other abnormalities.

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4. Repair or replace any problem areas.

5. Reinsert the disk module into the bay.


7. Wait for three minutes after inserting a new disk module and then check the disk status indicator.

If all disks can be scanned and the LEDs are normal, the fault is removed.

Replace the disk module if it cannot be scanned or if the LED shows a fault.

If the fault persists, check other components for further analyses or contact technical support.

Cause 3: The mini SAS cable is not installed properly




3. Check the cable, making sure it is secure.

4. Replace the chassis cover securely.

5. Replace the NetBackup 5220 into the rack.

6. Replace all peripheral connections and power cables.

7. Restart the device.


If all disks can be scanned, the fault is removed.

If the fault persists, contact technical support.

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Fan On/Alarm LED is red or other data indicates fan problems

The control panel on the front of the NetBackup 5220 displays fan status. If a problem is indicated you can inspect the six fan LEDs after removing the chassis cover. A green LED indicates normal operation. A red LED indicates a problem.

Fans and LEDs

74

If the NetBackup 5220 is powered on, the chassis cover should not be removed for more than 5 minutes. Leaving the chassis open for a longer time may result in decreased air flow and increased component temperatures.

Symptoms

Control panel readout indicates fan problems

Device management screens indicate fan problems.

Possible Causes

Cause 1: The power is not turned on

Cause 2: The fan module or the connection cables are not properly connected

Cause 3: The cable connecting the mainboard and the power conversion board is not properly connected

Cause 4: The fan(s) are faulty

Fault Diagnosis A flow chart to help diagnose red fan on/alarm indications is planned for a future release of this document.

Procedure

Cause 1: The power is not turned on Fans are powered by the NetBackup 5220 power. Therefore, if the main power is off, the fan on/alarm indicator is red.

75

1. Power off the entire system through the management interface.

2. Verify that peripherals are shut down.

3. Verify that the two power cables on the rear of the NetBackup 5220 are securely plugged into functioning main AC power sources such as wall outlets.

4. On the control panel on the front of the device, press the on/off button.

NetBackup 5220 on/off button

5. Wait a minute or two until the device is powered up.

6. Obtain Fan status from the Control Panel.

If the status shows fans are operating normally, the fault has been removed.

If the status continues to show fan faults, check other components for further analyses.

Cause 2: The fan connection cables are not properly connected



2. Standing at the front of the device, remove the screw on the top right side of the chassis.

3. Placing your left thumb on the chassis cover, slide the cover towards the back of the device.

4. Inspect the fan connection cable that connects each set of two fans to the mainboard.

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5. Secure any loose connections.

6. Make sure that no cables are twisted or crimped.

7. Make sure that the entire fan module is seated securely in the chassis.

8. Remove the blue fan baffle located between fans 3 and 6.

9. Carefully lift the entire fan module (all six fans are assembled together).

10. Inspect the bottom of the module to make sure all connectors are intact and undamaged.

11. If the bottom of the fan module is intact, reinsert it into connectors on the board.

12. If the bottom of the fan module is damaged, replace it with a new fan module.

13. After the fan module has been reinserted (or replaced by a new unit), check the fan LEDs.

If an LED is green, the fault for that fan is removed.


14. Replace the chassis cover,

Cause 3: The cable connecting the mainboard and the power conversion board is not properly connected

TBD info

Cause 4: One or more fan is faulty 1. In this case, you need to replace the entire fan module. You cannot

replace a single fan.

2. After replacing the fan module, you must reassemble the chassis.

3. Replace the fan baffle between fans 3 and 6, making sure it is secure and not impacting any cables.

4. Replace the air baffle on the left side of the chassis, making sure it is secure and not impacting any cables

5. Replace the air duct securely.

6. Replace the PCI Riser Assembly.

7. if the indicator is green, the fault is removed.

8. If the fault persists, contact technical support.

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Power module problems There are two AC main power supply modules in the NetBackup 5220. You can see both modules on the rear panel, right-hand side, of the device. One module sits horizontally on top of the other module. Each module has an AC connector/socket, an LED, and two fans. A green LED indicates normal operation. This section describes how to troubleshoot the system when power supply module problems occur.

Definition: The term “protection” refers to a power supply that has shut down or locked up in order to protect itself and other components connected to the device. A short-circuit, voltage overload or power surge can cause self-protection.

Symptom The power on/alarm LED indicator is amber.

NetBackup 5220 power modules

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Possible Causes

Cause 1: The power module fails

Cause 2: The power module is protected

Fault Diagnosis A flow chart to help diagnose amber power on/alarm indications is planned for a future release of this document.

Procedure Cause 1: One or two power modules fail

1. Determine whether one or two power supply modules have an amber LED. You should replace any power module that is not functioning properly.

If the indicator of one module is amber while the other module’s LED is green, NetBackup 5220 function is normal although data/operate is at risk if the second module fails.

TBD If both indicators are amber, proceed with Cause 2.

1. Remove a nonfunctioning (amber LED) power supply by moving the spring leaf on the right side of the module and firmly grasping the handle.

2. Pull gently until the module releases.

3. Insert a new power module and press the spring leaf into place. Make sure the new module is seated firmly and evenly.

4. Connect an AC power cable into the power socket of the module.

If the indicator is green, the fault is removed.

If the fault persists, contact technical support.

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Cause 2: The power supply is protected

1. Unplug the power cords of all power supplies and contact technical support.

Do not power-on the NetBackup 5220 if power supply issues are not resolved. Damage to the device may result.

NetBackup 5220 system-induced power-off

Definition: The terms “protection or protected” refer to a power supply that has shut down or locked up in order to protect itself and other components connected to the device. A short-circuit, voltage overload or power surge can cause self-protection.

Symptom When the device is running, it may be powered off incorrectly or inadvertently. The control panel and/or the LEDs on the power modules in the rear panel of the NetBackup 5220 may display a fault.

Possible causes

Cause 1: AC power input to the power module is incorrect

Cause 2: The power module is faulty or in protection mode

Cause 3: The CPU is in over-temperature protection mode

Fault Diagnosis A flow chart to help diagnose issues when the device has been powered off incorrectly is planned for a future release of this document.

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Procedure

Cause 1: AC input to the power supply module is incorrect

Note: There are two power modules in each NetBackup 5220, each with an AC main power socket and an on/alarm indicator. These instructions assume that each power module will be tested.

1. Check whether the power/sleep indicator on the control panel on the front of the NetBackup 5220 and the on/alarm LED near each AC power socket on the rear panel of the NetBackup 5220 are off.

2. If the two LEDs are off, remove and reinsert the AC power plug.

If the power/alarm LED flashes green, the abnormal power-off was caused by a loose plug connection.

If the power and on/alarm LEDs are still off, it is possible that AC power to the equipment room is faulty. In this case, contact the customer for resolution.

If the equipment room power is normal, the power module is faulty.

3. If the power/alarm indicator is amber, check other components for further analyses.

Cause 2: The power module is faulty or in protected mode 1. Check whether the power status LED and the alarm LED are amber.

2. If both the LEDs are amber, contact technical support.

3. If only one LED is amber, check other components for further analyses.

Cause 3: The CPU is in over-temperature protection mode 1. In the monitoring interface, check the alarm list.

2. If an alarm about the CPU over-temperature displays, several problems may be causing this alarm:

Improper installation or damage of air duct

Fan failure

Room temperature abnormality (room temperature should be between 10 and 35C (50 - 95F)

Follow the instructions in the next sections to determine the cause of over-temperature protection mode.

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Improper installation or damage of air duct

1. Remove the NetBackup 5220 from the rack, being careful not to stretch or unplug any cables or peripherals.

2. Place the device on a secure, ESD-preventive surface.

3. Standing at the front of the device, remove the screw on the top right-hand side of the chassis cover.

If the NetBackup 5220 is powered on, the chassis cover should not be removed for more than 5 minutes. Leaving the chassis open for a longer time may result in decreased air flow and increased component temperatures.

4. Placing your left thumb on the blue thumbtab, slide the cover towards the rear of the device.

5. Make sure the clear, plastic air duct is undamaged and securely placed over the two CPUs and two DIMM sections.

6. If the air duct is intact and in its proper place, replace the chassis cover and the screw that holds it in place.

7. Return the device to the rack

8. If the air duct is damaged, power down the device and peripherals through the operating system.

9. Install a new air duct.

10. Replace the chassis cover and the screw that holds it in place.

11. Return the device to the rack.

12. Power up the device through the operating system.

13. If the fault persists, investigate other components. contact technical support

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Fan failure

If alarms in the monitoring systems indicate fan problems or high temperatures at the air intake vent, make sure room air cooling is adequate.

TBD more info

Temperature abnormality

Several problems may lead to high (great than 35C) temperatures of the device. Thoroughly check all aspects of the rack environment.

Make sure no other equipment are overly warm and close to the devices.

Make sure room temperature is within specifications.

Make sure AC power to the device is correct.

When the system alarm/location indicator is on and red, the alarm information is displayed on the ISM monitoring interface.

Alarm information

Classification Type Device Description

Overtemperature of the CPU core

Temperature CPU Temperature is not critical yet but is approaching the upper limit of the range.

Overtemperature of the air intake of the chassis

Temperature Chassis air intakc

Temperature is not critical yet but is approaching the upper limit of the range.

Fan module absence Cooling device Fan Device absent

Investigate other possible problems

1. Make sure the front and back of the NetBackup 5220 are clear of any obstructions so that air can flow easily from front to back.

2. Verify that room temperature is within specifications.

3. Verify that any equipment near the device is at normal temperature.

4. If high temperatures or alarms persists, contact technical support.

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System Alarm/Location indicator is on

Symptoms The system alarm/location LED on the control panel on the front panel of the

NetBackup 5220 is on.

A system management alert/alarm is displayed.

System alarm/location indicator

TBD new photo – please help identify this LED

Alarm Information When the system alarm/location indicator is on and red, the alarm information is displayed on the ISM monitoring interface.

Alarm information

Classification Type Device Description

Overtemperature of the CPU core

Temperature CPU Temperature is not critical yet, but is approaching the high end of the maximum range.

Overtemperature of the air intake of the chassis

Temperature Air intake of the chassis

Temperature is not critical yet, but is approaching the high end of the maximum range.

Power supply absence

Power Supply Power device Failure detected

Fan module absence Cooling Device Fan Device absent

Chassis impaired Physical integrity Chassis General chassis impairment

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Possible Causes

Cause 1: Alarm caused by environmental abnormality

Cause 2: CPU-related alarm

Cause 3: Memory-related alarm

Cause 4: Power module-related alarm

Cause 5: One or multiple fans are absent or faulty

Cause 6: The chassis is open, damaged, or improperly installed

Fault Diagnosis A flow chart to help diagnose issues when the system alarm/location indicator is on is planned for a future release of this document.

Procedure 1. Log in to the ISM to check alarms.

2. Note the alarms showing faults or problems and address them in order of severity.

3. Follow the instructions below to determine and correct problems.

Cause 1: Alarm caused by environmental abnormality 1. For alarms caused by environment abnormalities in the equipment

room, such as over-/low-temperature and over-/low-current, examine the environmental conditions in the equipment room and adjust them as necessary.

2. Verify that the equipment room meets temperature specifications for the NetBackup 5220 and Symantec Storage Shelf.

3. Make sure the front and back of the NetBackup 5220 are clear of any obstructions so that air can flow easily from front to back.

4. Verify that any equipment near the device is at normal temperature.


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Cause 2: CPU-related alarm 1. Alarms caused by CPU or installation faults require you to replace

the chassis.

2. For details about replacing the chassis of NetBackup 5220 contact technical support.

Cause 3: Memory-related alarm Alarms caused by memory faults or installation problems require you to replace the memory (DIMMs) inside the chassis.

Be sure that all devices are correctly shut down and all programs on any devices are not running. If you disconnect devices while programs are running, data loss may occur.






6. Remove the screw on the top, right-hand side of the chassis.

7. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

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9. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser.


11. Remove the Riser Card Assembly from the chassis.

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After removing the chassis cover and the PCI Riser Assembly you can see the clear plastic air duct. It covers the two processors (CPUs) and the two sets of 6 DIMM slots. The duct helps maintain airflow through the device.


12. Lift up the plastic air duct.

13. Place the duct on an ESD-preventive, non-scratch surface.

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Chassis with DIMMs and DIMM slots

DIMM slots - detail

89

In order to maintain adequate thermal levels, you MUST install DIMMs and DIMM blanks in the appropriate DIMM slots.

All blue DIMM slots in CPU 1 and CPU 2 must either have a DIMM or DIMM blank installed. You may store extra DIMM blanks in any of the unused CPU 1 DIMM slots.

Note: It does not matter which DIMMs are installed into which slots, they are interchangeable.

14. Loosen the clips on both ends of each of the six empty DIMM sockets on the mainboard.



17. Position a DIMM above a socket.





22. Repeat for the other DIMMs.


24. Replace the Riser Card Assembly.

25. Replace the chassis cover.

26. Replace the device into the rack.

27. Replace all cables and peripherals.

28. Power the device on.

29. Refer to the ISM alarms to determine if the memory is normal.

30. If the fault persists, contact technical support engineer.

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Cause 4: Power supply module alarm There are two power supply modules, accessed from the rear panel of the NetBackup 5220. You must examine both modules to determine the cause of the alarm.

Power supply module components

1. Check the On/Alarm LED indicator for each power supply module.

If the on/alarm indicator is off, AC input to the power supply module is abnormal, possibly due to a loose plug or abnormal power source in the equipment room.

If the on/alarm indicator is amber, at least an alarm occurs to the power supply module.

If the on/alarm indicator is green, the power supply module is operating normally.

2. Reinsert the power cable and check the status of the on/alarm indicator.

If the on/alarm indicator flashes green, the fault was caused by a loose plug connection and has been resolved.

If the on/alarm indicator is still off, the fault may be caused by abnormal AC power in the equipment room. In this case, inform the customer for resolution.

Cause 5: Power supply or power supply fan issues The power supply is hot-swappable only when two power supplies are installed into the NetBackup 5220. If only one power supply is installed, The power supply can be replaced if it fails or if one of the fans installed into the power supply fails.

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The fans in the power supply module are not removable. They remain inside the module as a complete unit. If there are problems with the fans, the entire power supply module must be removed and replaced.

You must power the device down, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the main AC power source before removing or replacing the power supply.

1. Check whether the power supply modules are correctly installed. Inspect each module separately.

2. Press the spring leaf on the right side of the module towards the module fans (away from the right side of the chassis).

3. With your left hand, grasp the handle between the two fans.

4. Pull gently to slide the power supply module out.

5. With only one power supply module configured, install the module in the slot dedicated to power supply module 1.

6. With two power supply modules, install them respectively in the two slots dedicated for power supply modules 1 and 2

7. If the system alarm indicator turns off, the fault is resolved.


Cause 6: Chassis issues Problems may occur because the chassis cover is damaged or improperly installed. Intake and output vents in the front and rear of the chassis may be blocked or damaged. A visual inspection of all parts of the chassis is required.

1. Determine if the top cover of the chassis is properly installed.

2. If the cover is properly installed, inspect the air vents and the sides of the chassis.

3. If the cover is damaged, replace it with a new cover.

4. If the cover is improperly installed, reinstall it carefully. If the cover cannot be properly installed, replace it with a new cover.

5. Verify that the slides on either side of the chassis are straight and undamaged.

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6. Verify that the air duct intake and output vents, at the front and rear of the chassis, respectively, are free of debris or blockage.

7. After installing the cover, if the system alarm/location indicator turns off, the fault is resolved.


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Chapter 6 NetBackup 5220 hardware removal and replacement

This chapter provides details regarding removal, installation and replacement of the NetBackup 5220 device, chassis, and components.

Before you begin Before working with your NetBackup 5220, read and understand the safety information section in this manual. Also be sure you have reviewed the NetBackup 5220 Safety Guide for complete and detailed information regarding safety issues that apply to personnel, equipment, and environment.

Note: When you service the device, you must first power down the device through the OS. Make sure no programs or peripherals are running. Then unplug all peripheral devices and the AC power cord.

Tools and supplies Phillips (cross head) screwdrivers (#1 bit and #2 bit)

Needle nosed pliers

Anti-static wrist strap and gloves and conductive foam pad (recommended)

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NetBackup 5220 hardware removal and replacement

Unpacking the NetBackup 5220

Unpacking the NetBackup 5220 The shipping box containing the NetBackup 5220 includes the following:

NetBackup 5220 (qty 1)

Network cables

Left and right rack mounting rails (1 each)

1 bezel

1.5m (4.9 ft) Power cords (qty 2)

Installing NetBackup 5220 guide rails Before installing the devices in the rack cabinet, determine the installation positions of the guide rails according to the installation planning of the devices.

This section describes the installation of the toolless guide rails of the NetBackup 5220.

Procedure 1. Looking at the front of the rack cabinet, place the left guide rail on the left post

of the rack cabinet.

2. Keep the bottom of the guide rail parallel to the bottom of the planned installation position.

3. Insert the guide pins on the front and rear of the guide rails into the holes on the front and rear posts of the cabinet.

4. Pull out the left and right rail extenders as far as they will safely extend.

Installing the NetBackup 5220 into a rack Verify that the guide rails are installed successfully.

One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are required to move and install the device.

Procedure

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1. Wear an ESD-preventive wrist strap and ESD-preventive gloves.

Note: Locate the three heavy screws projecting from the left and right sides of the NetBackup 5220. These three screws fit into the three slots in the rail extenders.

2. Using at least two people, lift the NetBackup 5220 and place it into the rail extenders. Make sure that the rail slots securely fit the screws on the sides of the device.

3. Gently slide the device into the rack.

4. If needed, install a front mounting plate to the front of the each rail, using a screw to fasten it.

5. Repeat the previous steps to install a guide rail to the right side of the cabinet.

Removing and installing the chassis cover This section explains how to remove and re-install the chassis cover of the NetBackup 5220.

Removing the NetBackup 5220 chassis cover The NetBackup 5220 must be operated with the chassis cover in place to ensure proper air flow and cooling. You need to remove the top cover to add or replace components inside of the device. Before removing the top cover, power down the device and any tasks or programs that are running. Then, unplug all peripheral devices and the AC power cable(s).

You must remove the NetBackup 5220 prior to removing the cover.

Note: A nonskid surface or a stop behind the server system may be needed to prevent the server system from sliding on your work surface.


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Removing and installing the chassis cover

Be sure that both devices are off and all programs on both devices are not running. If you connect these devices while programs are running, data loss may occur.





6. Remove the screw on the top, right-hand side of the chassis. Use the blue thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.



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You can refer to the information on the inside of the cover regarding components within the chassis.

Re-installing the NetBackup 5220 chassis cover 1. Replace the chassis cover at the top rear of the NetBackup 5220 enclosure.


Carefully line up both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover.


Installing or replacing the RAID card and accessories The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself.

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Installing or replacing the RAID card and accessories

If the NetBackup 5220 is intended for use with a Symantec Storage Shelf, additional hardware is required. Extra parts include a RAID controller card, Battery Backup Unit (BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage.

If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. In this case, field and service personnel should verify that the RAID card has been installed into the NetBackup 5220 Riser Card Assembly upon receipt of shipment.




Be sure that all devices are correctly shut down and all programs on any devices are not running. If you disconnect devices while programs are running, data loss may occur.





Removing the chassis cover 6. Remove the screw on the top, right-hand side of the chassis.


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Removing the PCI Riser Assembly


9. Standing at the rear of the NetBackup 5220, place one hand on either

side of the PCI Riser as shown above.

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Removing the internal air duct After removing the chassis cover and the PCI Riser Assembly you can see the clear plastic air duct. It covers the two processors (CPUs) and the two sets of 6 DIMM slots. The duct helps maintain airflow through the device.

Note: In most cases, you should only need to remove the air duct if you need to access components located underneath the duct.


12. Lift up the plastic air duct.

13. Place the duct on an ESD-preventive, non-scratch surface.

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Chassis with riser assembly and air duct removed

Adding DIMM (memory) 1. Loosen the clips on both ends of each of the six empty DIMM sockets on

the mainboard.



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DIMM sockets


14. Position a DIMM above a socket.





19. Repeat for the other five DIMMs.


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Installing the Battery Backup Unit (BBU) 1. Obtain the RAID controller card and Battery Backup Unit

(BBU).

2. Place the battery on the top of the RAID card.

3. Line up the three screw holes of the RAID card with those of the battery.

Battery Backup Unit (BBU) screw holes on RAID controller card

21. Fasten the battery to the card but do not over tighten or over torque the screws.

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Inserting the RAID card into the PCI Riser Assembly 1. Remove the cover plate from Slot 5 on the rear of the riser card assembly.

Slot 5 on the rear of the PCI Riser Card Assembly

2. Turn the riser card assembly upside down. Now, slot 5 is on the top of the riser card

assembly.

Riser card assembly, upside down

3. Install the RAID card into Slot 5 of the riser card assembly.

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Rear of riser card assembly with slots 1-5

4. Replace the internal air duct into the chassis. Be sure it aligns

correctly with the fan module, DIMM slots, CPUs, and side of the chassis.

Do not move or damage any cables or other connectors located near the air duct.

5. Replace the riser card assembly into the chassis.




9. Connect any cables to the RAID card as needed.

10. Replace the chassis cover from the top rear of the NetBackup 5220 enclosure.


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Carefully align both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover.





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Installing or replacing PCI add-in cards

Installing or replacing PCI add-in cards The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself.

If PCI add-in cards are required but not installed, obtain the necessary items from the customer and install them into the NetBackup 5220 chassis per the following procedure.

PCI add-in cards are NOT hot-swappable. Before removing or replacing the riser card, you must first take the device out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.

Be sure that all devices are off and all programs on all devices are not running. If you disconnect any devices while programs are running, data loss may occur.






6. Remove the screw on the top, right-hand side of the chassis.


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11. Remove the Riser Card Assembly from the chassis.

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12. Remove the cover plate from Slot 5 on the rear of the riser card assembly.

Slots 1 to 4 on the rear of the PCI Riser Card Assembly

13. Turn the riser card assembly upside down.

Riser card assembly, upside down, slots 1 through 4

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To prevent the possibility of installing the replacement PCI add-in card on the wrong side of the PCI riser assembly, carefully replace one card at a time.

14. Install the PCI add-in cards into Slot 1 through 4 of the riser card assembly.

Note: You are not allowed to install a PCI add-in card into Slot 5, which is reserved for the RAID Controller Card.

Rear of riser card assembly with slots 1 to 5

15. Replace the internal air duct into the chassis. Be sure it aligns

correctly with the fan module, DIMM slots, CPUs, and side of the chassis.

Do not move or damage any cables or other connectors located near the air duct.

16. Replace the riser card assembly into the chassis.



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20. Connect any cables to the PCI add-in cards as needed.

21. Replace the chassis cover from the top rear of the NetBackup 5220 enclosure.


Carefully align both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover.





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Removing and re-installing the baffles There are two baffles in the chassis of the NetBackup 5220. Both baffles are bright blue. They function to keep proper air flow through the chassis and across the internal components.

The fan baffle is located between fans 3 and 6, near the front of the chassis backplane.

The air baffle is located to the left of the chassis, as you stand at the front of the device.

You may need to temporarily remove one or both of the baffles, if necessary, for removal or installation of nearby components.

NetBackup 5220 fan and air baffles

Properly power down your NetBackup 5220, any running programs and peripherals before accessing the chassis and any baffles.

Always operate your device with the baffles in place, to ensure proper airflow.

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Removing and re-installing the baffles

Removing the fan baffle You may need to remove or loosen the fan baffle to remove the fan module.

To remove the fan baffle:

1. Remove the hook on the front of the baffle from the hole in the backplane board.

2. Slide the baffle out in the direction shown.

3. Pull up on it.

Re-installing the fan baffle To re-install the fan baffle:

1. Lower the baffle into the server system and position the baffle into the slot between fans 3 and 6 (to the left of the bridge board) and the backplane.

2. Orient the baffle such that the foam edges of the baffle contact the backplane and the bottom of the chassis.

3. Install the baffle making sure the hook on the front of the baffle is inserted into the corresponding hole in the backplane board.

Removing the air baffle Before removing the air baffle, note the routing of the cables over and under the air baffle (if any). You may need to move these cables when removing the baffle and then replace the cables later.

1. Pull up on the air baffle to remove it. You may need to remove or hold cables out of the way.

Re-installing the air baffle To re-install the large air baffle:

1. Lower the baffle into the server system and snap into the server board standoff.

2. While setting the baffle into place, replace the cables beneath it appropriately.

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Review of NetBackup 5220 front panel disk locations NetBackup 5220 front panel

Letter Description

A Flex Bay – Tape drive or two fixed 2.5” hard (or boot) disk drives

B Slimline Optical Drive Bay (not operational for the NetBackup 5220)

C 2.5” SAS Hard Disk Drive Bays, labeled 0-7 from left to right, with bay 7 containing the spare disk.

Installing and Removing a Hot-swap 2.5-inch Hard Drive

You can install up to eight hot-swap 2.5-inch SAS drives.

Cautions: If you install less than eight drives or devices, empty drive bays must be occupied by carriers with baffles or with a filler panel provided for drive locations 6 and 7 to maintain proper air flow within the chassis.

To avoid possible damage to your device, do not use older style drive carriers.

Note: The device does not support all hard drives. TBD BN – where?For a web link to a list of supported hard drives.

Installing a Hot-swap SAS Hard Disk Drive You can install up to eight hot-swappable 1TB 2.5” SAS hard disk drive modules in the front panel of the NetBackup 5220. The disk drive and the carrier the contains it

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Filling empty bays

are considered a “module.” There is no need to remove the disk from a carrier, they are a single unit and are replaced as such.

1. Press the green latch at the front of the hard drive module to release it.

2. Pull out on the black lever and slide the module out from the device .

3. With the black lever held in the fully open position, slide a new disk module into the NetBackup 5220 and push it in until you hear it click into place.

4. Close the green latch to lock the module into place .

Removing a Hot-swap SAS Hard Disk Drive To remove a hot-swap SAS hard disk drive from the NetBackup 5220:

1. Press the green latch at the front of the hard drive carrier.

2. Pull on the black lever to slide the carrier out from the server system.

3. Remove the four screws that attach the hard drive to the drive carrier. Lift the drive from the carrier and store the drive in an anti-static bag.

4. Install a replacement drive, as needed.

5. If you are not installing a drive, place the plastic retention device into the drive carrier and secure the device by inserting the four screws you removed from the hard drive into the screw locations on the carrier.

Note: To maintain proper cooling of the chassis and components, all hard drive carries must be installed in the device and populated with either a drive or a drive blank.

6. With the black lever held in the fully open position, slide the drive carrier into the and push all the way until it clicks.

7. Close the lever to lock the drive assembly into place.

Filling empty bays Proper air flow through the NetBackup 5220 chassis is very important. You must install a filler panel, drive blank, or empty drive carrier into each empty drive bay on the front of the device.

1. Remove the front bezel if it is installed.

2. If you do not have either a tape drive or 2.5-inch fixed hard drives installed in the flex bay, install the empty drive tray into the flex bay.

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3. If you do not have a hard drive installed in the other drive bays, install the drive blank into the hard drive carrier.

4. Install empty hard drive carriers into any remaining empty hard drive bays.

5. Replace the front bezel, as needed. A B

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Installing and removing the I/O expansion module


Installing the I/O expansion module

Be sure that the NetBackup 5220 has been properly powered off and that no programs or peripherals are running. If you connect these devices while programs are running, data loss may occur.







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Notes: If you are installing an I/O expansion module that uses one socket, remove the filler panel from the slot that will connect the I/O module to the back panel and connector 1 on the mainboard. Do not remove the filler panel from the second slot.

If you are using a 2-socket I/O module, remove both filler panels from the rear of the chassis

12. Locate the I/O expansion filler panels on the inside of the back panel in the chassis.

13. Squeeze the sides of the filler panel(s) to disengage them from the chassis.

14. Remove the filler panels.

Note: For a 1-socket I/O expansion module, install three standoffs, which separate the I/O module from the mainboard . For a 2-socket expansion module, install a fourth standoff.

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Standoff separators for I/O expansion modules

15. Attach the standoffs to the mainboard by pressing them into the holes

16. Position the I/O expansion module over the mainboard, specifically over the connector(s) and standoffs.

17. First fit the front of the I/O module into the back panel slot(s) where the filler panels were installed.

18. Then attach the I/O module to the mainboard connector and standoffs.

19. Re-install the air duct, making sure it fits properly over the two DIMM sections and the two processors.

20. Re-install the PCI riser assembly into the device.

Removing the I/O Expansion Module

Be sure that the NetBackup 5220 has been properly powered off and no programs or peripherals are running. If you disconnect devices while programs are running, data loss may occur.


122 Chapter 6



2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup 5220




6. Remove the screw on the top, right-hand side of the chassis




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123







124 Chapter 6


Remote Management Module 3


13. Disconnect the I/O expansion module from the mainboard connector and the standoffs and remove the module out of the device.

14. Remove the standoffs from the mainboard.

15. Install the I/O expansion module filler panel(s) into the rear panel of the device.

16. Replace the air duct.

17. Re-install the PCI riser assembly into the server system.

18. Replace the chassis cover , making sure to secure the screw that holds the cover down.

19. Replace thc NetBackup 5220 into the rack cabinet.

20. Replace the AC main power cable and peripherals.

21. Power up the device through the OS.

Remote Management Module 3 The Remote Management Module 3 is not field-replaceable at this time. Contact technical support if you have any issues.

RAID Activation Key and RAID Mini-DIMM The Activation key and mini-DIMM(s) are not field-replaceable at this time. Contact technical support if you have any issues.

Installing or Replacing the RAID Battery Backup Unit (BBU)

The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself.

If the NetBackup 5220 is intended for use with at least one Symantec Storage Shelf, additional hardware is required. Extra parts include a RAID controller card, Battery Backup Unit (BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage.

If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. In this case, field and service personnel should verify that the RAID card

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125

has been installed into the NetBackup 5220 Riser Card Assembly upon receipt of shipment.




Be sure that all devices are off and no programs are running. If you disconnect devices while programs are running, data loss may occur.






126 Chapter 6


Installing or Replacing the RAID Battery Backup Unit (BBU)







10. Remove the PCI Riser Card Assembly from the device.

11. Turn the PCI Riser Assembly upside down and place it on an ESD preventive surface.

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127

12. Remove the RAID card from the PCI Riser Card.

13. The Battery Backup Unit (BBU) fits onto the top of the RAID card.

14. Three screw hold the battery to the RAID card.

15. If you are removing and replacing a battery, remove the screws and the battery.

16. Install a new battery and secure it with the screws. Do not over-torque or strip the screws.

17. If you are install a new battery, place it onto the RAID card and secure it with the screws. Do not over-torque or strip the screws.

Battery screw holes on RAID controller card

18. Install the RAID Controller Card into the PCI Riser Assembly.

19. Install the PCI riser assembly.

20. Replace the chassis cover and the screw holding it down.

21. Replace the device into the rack cabinet

22. Plug the main AC power cable and all peripherals into the rear of the NetBackup 5220.


128 Chapter 6


Replacing the Power Supply Modules

Replacing the Power Supply Modules 1. Shutdown the NetBackup 5220 and any peripherals.

Be sure that all devices are off and no programs are running. If you disconnect devices while programs are running, data loss may occur.



The NetBackup 5220 can be ordered with two power supply modules, which fit into the rear left-hand side of the chassis. Two power supply modules provide redundant power in case of failure of one of the modules.

Power Supply Modules

4. To remove an installed module, move the green spring leaf on

the right side of the module and firmly grasping the handle.

5. Pull gently until the module releases.

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129

6. As needed, insert a new power supply module until it clicks into place.

7. Secure the spring leaf. Make sure the new module is seated firmly and evenly.

8. Connect a main AC power cable into the power socket of the module.

9. Connect all peripherals.


Replacing a fan module The six fans in the NetBackup 5220 can be removed as a single unit. It is not possible to replace individual fans.

Be sure that the NetBackup 5220 has been properly powered off and no programs or peripherals are running. If you disconnect devices while programs are running, data loss may occur.







130 Chapter 6


Replacing a fan module




8. Standing at the rear of the NetBackup 5220, place one hand on either side

of the PCI Riser as shown above.

9. Lift up with both hands and remove the Riser Card Assembly from the device.

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11. Remove the blue air baffle from the left side of the chassis.

12. Loosen and lift the bridge by releasing the clip at its upper end.

13. Remove the fan baffle from between fans 3 and 6.

132 Chapter 6


Replacing a fan module

Fans, baffles, and bridge

14. Carefully remove each of the six connectors between the fans and the

mainboard. There is one connector for each fan.

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133

Fan connectors

15. Disconnect all six fan connectors (to the mainboard).

16. Carefully lift the fan module up and out of the chassis.

17. Place a new fan module into the chassis.

18. Line up the pins on the chassis floor with the matching holes on the bottom of the fan assembly.

19. Push down on the fan assembly to secure it into the chassis.

20. Connect each of six fan connections to the connectors on the mainboard.

21. Replace the fan baffle between fans 3 and 6.

22. Resecure the bridge, clipping it into place.

23. Replace the air baffle on the left side of the chassis.

24. Replace the air duct.

25. Re-install the PCI riser assembly.

26. Replace the chassis cover , making sure to secure the screw that holds the cover down.

27. Replace thc NetBackup 5220 into the rack cabinet.

28. Replace the AC main power cable and peripherals.


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Installing and removing the rack handles

Installing and removing the rack handles Rack handles are located on the left and right sides of the NetBackup 5220 front panel. The handles prevent the device from sliding out of the rack and allow attachment of the bezels.

Rack handles

1. Place the NetBackup 5220 on a grounded surface.

2. Align the the left and right rack handles with the two holes on each side of the device.

3. Secure the two screws to the device.

4. Install the device into the rack via the rack rails.

5. When the device is firmly placed in the rack, the rack handles snap into place.

6. To remove the rack handles, remove the device from the rack.

7. Unscrew the two screws attached to each rack handle on either side of the device.

Installing and removing the bezel The black, molded plastic bezel prevents damage or inadvertent contact with the front panel of the NetBackup 5220. The bezel also allows optimal air flow from the front of the device.

1. Align the sides of the bezel with the front panel of the NetBackup 5220.

2. Carefully snap the bezel onto the front panel.

3. To remove the bezel, disengage it from the front panel, being careful not to disconnect the control panel in the top right-hand corner.

135

Chapter 7 Symantec Storage Shelf hardware removal and replacement

This chapter provides information regarding the removal, installation, and replacement of the Symantec Storage Shelf device, components, and peripherals.

Before you begin Before working with your Symantec Storage Shelf, read and understand the safety information section in this manual.

Note: When you service the device, you must first power down the device through the OS. Make sure no programs or peripherals are running. Then unplug all peripheral devices and the AC power cord.

Tools and supplies Phillips (cross head) screwdrivers (#1 bit and #2 bit)

Needle nosed pliers

Anti-static wrist strap and gloves and conductive foam pad (recommended)

Unpacking the Symantec Storage Shelf The shipping box containing the storage shelf includes the following:

136 Chapter 7

Symantec Storage Shelf hardware removal and replacement

Installing the Symantec Storage Shelf guide rails

Symantec Storage Shelf (qty 1)

RJ11-to-DB9 serial data cables (qty 2)

Dual-controller models, (qty 2)

Left and right rack mounting rails (1 each)

1.5m (4.9 ft) Power cords (qty 2)

Installing the Symantec Storage Shelf guide rails Each left and right mounting rail for the Symantec Storage Shelf is shipped as a unit. The front and back of each rail slide apart a few inches to allow for precise fitting into the rack cabinet.

The bottom of each rail includes a sturdy metal ledge on which the Symantec Storage Shelf sits.

Procedure 1. Obtain the left and right mounting rails. The front of these rails mount on the

front of the vertical metal posts of the rack cabinet.

2. Facing the rack cabinet, align the left rail over the vertical metal post on the left side of the rack. Be sure that the support ledge is on the bottom of the rail, inside the cabinet, so that the storage shelf can sit upon it.

3. Place the alignment pin in the top hole of the rail. Make sure it passes through the rack and fasten the back of the pin.

4. Use a standard rack screw in the bottom hole of the rail, to secure the rail to the rack.

5. Slide the rear of the mounting rail into the rear metal post of the rack.

6. Repeat these steps for the mounting rail on the right side of the rack, again be sure that the support ledge is on the bottom of the rail, inside the cabinet.

Installing the Symantec Storage Shelf into a rack Verify that the left and right mounting rails are installed successfully.

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One fully-loaded or storage shelf weighs up to 33 kg.(73 lbs). More than two persons are required to move and install each device. You can remove the power supplies if you want to decrease the weight during installation.

Procedure 1. Wear an ESD-preventive wrist strap and ESD-preventive gloves.

2. Slide the Symantec Storage Shelf along the mounting rails into the rack cabinet.

3. Fasten the rack handles securely.

4. Fasten all screws with an M4 Phillips screw driver.

5. Ensure that the Storage Shelf sits properly and all screws are secure.

Symantec Storage Unit rack handles

Symantec Storage Shelf cover/chassis The Symantec Storage Shelf chassis should not be opened. The only front panel components that can be removed and replaced are the disk drive modules. On the rear panel, the two I/O modules and two power supply modules can be hot-swapped.

Disk drives The Symantec Storage Shelf accommodates 16 hot-swappable disk drive modules, accessed through the front panel of the device. Each module includes two LEDs to show disk and power/activity status.

The 16 drives are installed in the device prior to shipment. This section provides information on removing and replacing disk modules in cause of faults or failure.

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Disk drives

Symantec Storage Shelf disk drives

To remove and replace a disk drive module:

1. Put on an ESD-preventive wrist strap.

2. Press the disk module release button of the disk drive you want to remove.

3. Slide the disk module out of its disk bay.

4. Place a new disk module into the empty disk bay.

5. Slide the disk module forward until it snaps into place.

6. If you are not placing a new disk module into the storage shelf at this time you must insert a blank module in order to maintain proper air flow.

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Power supply modules The Symantec Storage Shelf includes two power supply modules. Each module contains two fans, one power socket, one LED, and one on/off button.

Symantec Storage Shelf power supply modules

You may need to remove one or both of the power modules if there is failure.

Be sure that the Symantec Storage Shelf has been properly powered off and no programs or peripherals are running. If you disconnect devices while programs are running, data loss may occur.

To remove and replace a power supply module:

1. Power the device down.

2. Disconnect the device from the main AC power source.

3. Put on an ESD-preventive wrist strap.

4. Remove the two screws from the power supply module, one on each side of the module.

5. Grasp the metal handle and pull gently to slide the module out of the chassis.

6. Place a new power supply module into the chassis.

7. Slide the new module in until it is firmly seated.

8. Replace the two screws, one on either side of the module.

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I/O modules 1 and 2

9. Secure, but do not strip or over-torque the screws.

TBD Never leave a power supply module bay empty. Proper air cooling through the entire device depends on having both power supply module bays installed with the proper components.

I/O modules 1 and 2 There are two I/O modules in the Symantec Storage Shelf; one primary and one secondary module. Both modules are located in the rear of the storage shelf. I/O module #1 is on the left side of the device. I/O module #2 is on the right side of the device.

Symantec Storage Shelf I/O modules 1 and 2

Each I/O module is hot-swappable. It is not necessary to power down the storage shelf. To remove and replace an I/O module:

1. Loosen the release latch of the I/O module (#1 or #2) that you wish to remove.

2. Pull the sides of the module toward you, so that it slides out of its bay.

3. Obtain a new I/O module and place it into the empty bay.

4. Slide the module forward until it snaps into place.

5. Secure the release latch.

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Cables There are six ports on the rear panel of the Symantec Storage Shelf. Each I/O module has three ports; one RJ11 serial port and two SAS ports.

Serial cable Communication between your storage shelf and the Command Line Interface (CLI) on your PC occurs via an RJ11 serial port on the rear panel of the storage shelf. Each of the two I/O modules contains one of these ports.

You can connect a serial cable to a PC monitor and control the storage shelf. A RJ11-to-DB9 serial cable ships with the storage shelf.

To set up a serial cable connection:

1. Attach the RJ11 end of the serial cable to the RJ11 serial connector on the left I/O module on the rear panel of the storage shelf.

2. Attach the DB9 end of the serial cable to a serial port on the your management PC or server.

SAS cable connection to the NetBackup 5220 The NetBackup 5220 and Symantec Storage Shelf communicate via one or two SAS cables. These cables connect to the SAS (RAID) connectors on the rear panel of each device. The SAS connectors are hot-pluggable. The two devices may remain powered on when you connect them.

It is not recommended to have data programs running at this time. Interference with running programs may cause loss of data.

Each I/O module in the storage shelf includes one SAS IN port and one SAS OUT port. Each of these ports has one LED to indicate activity.

Note: The Symantec Storage Shelf SAS OUT port is an expansion port that is not operational at this time.

To connect the NetBackup 5220 to the Symantec Storage Shelf:

1. Attach one end of a 4X to 4X external SAS cable to the SAS IN connector in I/O module #1 (primary module) on the rear of the storage shelf.

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Cables

2. Connect the other end of this external SAS cable to the SAS IN connector on rear panel of the NetBackup 5220.

3. Attach one end of the second 4X to 4X external SAS cable to the SAS IN connector in I/O module #2 (secondary module) on the rear of the storage shelf.

4. Connect the other end of the second external SAS cable to the second SAS IN connector on rear panel of the NetBackup 5220.

Power cable Use the two power cords shipped with the Symantec Storage Shelf (1.5m (4.9 ft) power cords (qty 2). One power cord is provided for each of the two power supply modules in the storage shelf. Both power modules should be used in order to provide redundant power.

To install an AC power cord:

1. Obtain both country-specific power cords that shipped with your storage shelf.

2. Plug one end of the power cord into the main AC power source in the equipment room.

3. Plug the other end of the power cord into one of the AC power sockets on the rear panel of the storage shelf.

4. Repeat the previous two steps for the second power cord

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SAS cable connection to NetBackup 5220 The Symantec Storage Shelf functions as a disk expansion device to the NetBackup 5220. CLI software on the NetBackup 5220 can scan disks on the storage shelf, providing activity status. Two SAS cables connect the devices, per the following instructions.

1. Verify that both devices are securely fastened in the rack cabinet.

2. The devices can be connected while the power is on. It is recommended that both devices are plugged into two AC power sources to maintain redundancy.

3. Connect one SAS cable to the SAS IN port of I/O Module 1 (primary I/O module) on the Symantec Storage Shelf.

4. Connect the other end of that cable to one port of the RAID card in slot 5 on the rear panel of the NetBackup 5220.

5. Repeat Steps 3 and 4 with the other SAS cable.

NetBackup 5220 and Symantec Storage Shelf connection

Note: On the rear panel of the Symantec Storage Shelf, the SAS OUT ports are not available for use at this time.

144

Chapter 8 Symantec Storage Shelf – Frequently Asked Questions

This chapter addresses various issues that technicians, engineers or customers may encounter. Sample questions (Q) and answers (A) are provided.

Q: What kind of disk drives can I use with a Symantec Storage Shelf?

A: Symantec supplies the Storage Shelf with 16 drives, with either 2 TB or 3 TB drives and a 3.5” form factor.

Q:How can I determine when the Symantec Storage Shelf has fully booted?

A: When the Storage Shelf unit is fully booted up, the power, disk module, controller module and power supply LEDs become green.

The heartbeat LED blinks green once every 4 seconds if one I/O module is installed or once every 2 seconds if two I/O modules are installed.

Q: How can I determine if my CLI connection is to the primary default I/O module?

A: After you establish the CLI connection, type Enclosure and press Enter. Look at the top of the display for an item called I/O Module Role.

If the Role is Primary, you are connected to the default primary I/O

module.

If the Role is Secondary, you are connected to the default secondary I/O module.

Q: What happens if a disk drive fails?

A: The failure can be seen in a number of different places.

Chapter 8

Symantec Storage Shelf – Frequently Asked Questions

145

Error messages through the command line system

GUI showing the command on the TBDInterface

Depending on the nature of the failure, the failed drive might not appear in the CLI, or the failed drive might display errors when you run the enclosure command or the link command.

To view link status:

At the cli> prompt, type link and press Enter.

cli>link

Link Statistics display after Link Status. A separate command is not required.

To clear all link error counts:

At the cli> prompt, type link -a clear and press Enter.

cli>link -a clear

Q: Can I hot-swap a failed drive with a new drive?

A: Yes. Disk drives are hot-swappable on the Symantec Storage Shelf.

Q: Can the Symantec Storage Shelf run using just one power supply?

A: Yes, it is possible to run the Symantec Storage Shelf on a single power supply. However, leaving one power supply off means there is no redundancy if the other power supply fails. Also, omitting one power supply and its fans reduces air flow through the enclosure, which can contribute to overheating. Always switch on both power supplies.

146

Appendix A: Technical Reference

750W single power supply input voltages The power supply must operate within all specified limits over the input voltage range.

NetBackup 5220 power supply input voltages

Parameter Min Rated Max Startup VAC

Power-off VAC

Max input AC current

Max rate input AC current

Voltage (110) 90Vrms 100-127 Vrms

140 Vrms

85 VAC +/- 5 VAC

75 VAC +/- 5VAC

12Arms 1 11.0Arms3

Voltage (220) 180 Vrms

200-240 Vrms

264 Vrms

6.0Arms 2 5.5Arms 3

Frequency 47Hz 50/60 Hz

63Hz

Notes:

1. Maximum input current at low input voltage range is measured at 90 VAC, at maximum load.

2. Maximum input current at high input voltage range is measured at 180 VAC, at maximum load.

3. Maximum rated input current is measured at 100 VAC and 200 VAC.

Appendix A: Technical Reference

147

Environmental specifications The following table defines the system level operating and non-operating environmental limits.

Environmental specifications

Parameter State Details

Temperature Non-operating

Operating

-40°Fto 70°F

10°C to 35°C with the maximum rate of change not to exceed 10°C per hour

Humidity Non-operating 90% relative humidity (non-condensing) at 28°C.

Shock Operating

Packaged

Unpackaged

2.0 g peak, 11 msec, half sine

Non-palletized free fall in height 24” (> 40 lbs to < 80 lbs)

Operational after an 18" free fall.

Trapezoidal, 25 g, velocity change 136 inches/sec.

Vibration Unpackaged 5 Hz to 500 Hz, 2.20 g RMS random

Acoustic noise Sound Power: 7.0 BA in an idle state at typical office ambient temperature (23 +/- 2°C)

Electrostatic discharge (ESD)

+/-12 KV except I/O port +/- 8 KV

System Cooling Requirement (BTU/Hr)

NetBackup 5220: 2550 BTU/Hr

Symantec Storage Shelf: 1270 BTU/Hr

149

Appendix B: Regulatory and Certification Information

WARNING:

To ensure regulatory compliance, you must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products/components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region(s) in which the product is sold.

To help ensure EMC compliance with your local regional rules and regulations, before computer integration, make sure that the server system, power supply, and other modules have passed EMC testing using a server board with a microprocessor from the same family (or higher) and operating at the same (or higher) speed as the microprocessor used on this server board. The final configuration of your end system product may require additional EMC compliance testing.

This is an FCC Class A device. Integration of it into a Class B system does not result in a Class B device.

150 Appendix B: Regulatory and Certification Information

Product Regulatory Compliance

Product Regulatory Compliance The NetBackup 5220 product, when correctly integrated per this guide, complies with the following safety and electromagnetic compatibility (EMC) regulations.

Intended Application - This product was evaluated as Information Technology Equipment (ITE), which may be installed in offices, schools, computer rooms, and similar commercial type locations. The suitability of this product for other product categories and environments (such as: medical, industrial, telecommunications, NEBS, residential, alarm systems, test equipment, etc.), other than an ITE application, may require further evaluation.

Product Safety Compliance UL60950 - CSA 60950 (USA / Canada)

EN60950 (Europe)

IEC60950 (International)

CB Certificate & Report, IEC60950 (report to include all country national deviations)

GS Certification (Germany)

GOST R 50377-92 - Certification (Russia)

Belarus Certification (Belarus)

Ukraine Certification (Ukraine)

CE - Low Voltage Directive 73/23/EEE (Europe)

IRAM Certification (Argentina)

GB4943- CNCA Certification (China)

Product EMC Compliance - Class A Compliance FCC /ICES-003 - Emissions (USA/Canada) Verification

CISPR 22 - Emissions (International)

EN55022 - Emissions (Europe)

EN55024 - Immunity (Europe)

EN61000-3-2 - Harmonics (Europe)

EN61000-3-3 - Voltage Flicker (Europe)

CE - EMC Directive 89/336/EEC (Europe)

VCCI Emissions (Japan)


151

AS/NZS 3548 Emissions (Australia / New Zealand)

BSMI CNS13438 Emissions (Taiwan)

GOST R 29216-91 Emissions (Russia)

GOST R 50628-95 Immunity (Russia)

Belarus Certification (Belarus)

Ukraine Certification (Ukraine)

GB 9254 - CNCA Certification (China)

GB 17625 - (Harmonics) CNCA Certification (China)

Product Ecology Compliance Use of banned substances are restricted t in accordance withworld wide regulatory requirements. A Material Declaration Data Sheet is available.

Europe - European Directive 2002/95/EC - Restriction of Hazardous Substances (RoHS) Threshold limits and banned substances are noted below.

Quantity limit of 0.1% by mass (1000 PPM) for: Lead, Mercury, Hexavalent Chromium, Polybrominated Biphenyls Diphenyl-Ethers (PBB/PBDE)

Quantity limit of 0.01% by mass (100 PPM) for: Cadmium

California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials

China - Restriction of Hazardous Substances (China RoHS)

WEEE Directive (Europe)

Packaging Directive (Europe)

Certifications / Registrations / Declarations NRTL Certification (US/Canada)

CE Declaration of Conformity (CENELEC Europe)

FCC/ICES-003 Class A Attestation (USA/Canada)

VCCI Certification (Japan)

C-Tick Declaration of Conformity (Australia)

MED Declaration of Conformity (New Zealand)

BSMI Certification (Taiwan)

GOST R Certification / Certification (Russia)


Product Regulatory Compliance Markings

Belarus Certification / Certification (Belarus)

IRAM Certification (Argentina)

CNCA CCC Certification (China)

Ecology Declaration (International)

China RoHS Environmental Friendly Use Period

Packaging & Product Recycling Marks

Product Regulatory Compliance Markings The NetBackup 5220 product is provided with the following regulatory and safety markings. In the event there is no room for a marking(s) on the chassis, the information is provided in this guide.

cULus Listing Marks USA/Canada

GS Mark Germany

CE Mark Europe


153

FCC Marking (Class A) USA

This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

EMC Marking (Class A) Canada

CANADA ICES-003 CLASS A CANADA NMB-003 CLASSE A VCCI Marking (ClassA) Japan

Japanese-font/text to be supplied TBD

BSMI Certification Number & Class A WarningTaiwan

GOST R Marking Russia

China Compulsory Certification Mark China


Product Regulatory Compliance Markings

Belarus Safety Compliance Mark Belarus

Waste of Electronic and Electrical Equipment Recycling Mark Europe

China Restriction of Hazardous Substance Environmental Friendly Use Period Mark China

China Recycling Mark China

Recycling Marks International


155

Battery Perchlorate Warning Information

California Perchlorate Material - Special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate

This notice is required by California Code of Regulations, Title 22, Division 4.5, and Chapter 33: Best Management Practices for Perchlorate Materials. This product may include a battery which contains Perchlorate material.

Safety Multiple Power Cord Marking

This unit has more than one power supply cord. To reduce the risk of electrical shock, disconnect two (2) power supply cords before servicing.

Nordic Countries Connection to Proper Ground Outlet "WARNING:" "Apparaten skall anslutas till jordat uttag, närden ansluts till ett nätverk." "Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan." "Connect only to a properly earth grounded outlet."

Safety Stand-by power


General rack mount installation guidelines

General rack mount installation guidelines Anchor the equipment rack: The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more servers are extended in front of the rack on slides. You must also consider the weight of any other device installed in the rack. A crush hazard exists should the rack tilt forward which could cause serious injury.

Temperature: The temperature, in which the server operates when installed in an equipment rack, must not go below 5 °C (41 °F) or rise above 40 °C (104 °F). Extreme fluctuations in temperature can cause a variety of problems in your server.

Ventilation: The equipment rack must provide sufficient airflow to the front of the server to maintain proper cooling. The rack must also include ventilation sufficient to exhaust a maximum of 1023 BTU's (British Thermal Units) per hour for the server. The rack selected and the ventilation provided must be suitable to the environment in which the server will be used.

If AC power supplies are installed: Main AC power disconnection: The AC power cord(s) is considered the main disconnect for the device and must be readily accessible when installed. If the individual device power cord(s) will not be readily accessible for disconnection then you are responsible for installing an AC power disconnect for the entire rack unit. This main disconnect must be readily accessible, and it must be labeled as controlling power to the entire rack, not just to the server(s).

Grounding the rack installation: To avoid the potential for an electrical shock hazard, you must include a third wire safety ground conductor with the rack installation. If the server power cord is plugged into an AC outlet that is part of the rack, then you must provide proper grounding for the rack itself. If the server power cord is plugged into a wall AC outlet, the safety ground conductor in the power cord provides proper grounding only for the server. You must provide additional, proper grounding for the rack and other devices installed in it.

Overcurrent protection: The server is designed for an AC line voltage source with up to 20 amperes of overcurrent protection per cord feed. If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection, you must provide supplemental protection for the server.

Power Cord Usage Guidelines

WARNING


157

Do not attempt to modify or use an AC power cord set that is not the exact type required.

You must use a power cord set that meets the following criteria:

Rating: In the U.S. and Canada, cords must be UL (Underwriters Laboratories, Inc.) Listed/CSA (Canadian Standards Organization) Certified type SJT, 18-3 AWG (American Wire Gauge). Outside of the U.S. and Canada, cords must be flexible harmonized (<HAR>) or VDE (Verband Deutscher Electrotechniker, German Institute of Electrical Engineers) certified cord with 3 x 0.75 mm conductors rated 250 VAC (Volts Alternating Current).

Connector, wall outlet end: Cords must be terminated in grounding-type male plug designed for use in your region. The connector must have certification marks showing certification by an agency acceptable in your region and for U.S. must be Listed and rated 125% of overall current rating of the server.

Connector, server end: The connectors that plug into the AC receptacle on the server must be an approved IEC (International Electrotechnical Commission) 320, sheet C13, type female connector.

Cord length and flexibility: Cords must be less than 4.5 meters (14.76 feet) long.


Electromagnetic Compatibility Notices

Electromagnetic Compatibility Notices

FCC Verification Statement (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product. Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A or B limits may be attached to this computer product. Operation with noncompliant peripherals is likely to result in interference to radio and TV reception. All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception.

ICES-003 (Canada) Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: "Apparelis Numériques", NMB-003 édictee par le Ministre Canadian des Communications.

English translation of the notice above:

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: "Digital Apparatus," ICES-003 of the Canadian Department of Communications.


159

CE Declaration of Conformity (Europe) This product has been tested in accordance to, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance.

VCCI (Japan) This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

BSMI (Taiwan) The BSMI Certification Marking and EMC warning is located on the outside rear area of the product.

Regulated Specified Components To maintain the UL listing and compliance to other regulatory certifications and/or declarations, the following regulated components must be used and conditions adhered to. Interchanging or use of other components will void the UL listing and other product certifications and approvals.

Server Chassis: (base chassis is provided with power supply and fans) - UL listed.

Server board: you must use an Intel server board - UL recognized.

Add-in boards: must have a printed wiring board flammability rating of minimum UL94V-1. Add-in boards containing external power connectors and/or lithium batteries must be UL recognized or UL listed. Any add-in board containing modem telecommunication circuitry must be UL listed. In addition, the modem must have the appropriate telecommunications, safety, and EMC approvals for the region in which it is sold.

Peripheral Storage Devices: must be UL recognized or UL listed accessory and TUV or VDE Certificationd. Maximum power rating of any one device is 19 watts. Total server configuration is not to exceed the maximum loading conditions of the power supply.

160 Appendix C: Installation/Assembly Safety Instructions

English

Appendix C: Installation/Assembly Safety Instructions

English The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing only to qualified personnel.

Do not attempt to modify or use the supplied AC power cord if it is not the exact type required. A product with more than one power supply will have a separate AC power cord for each supply.

The power button on the system does not turn off system AC power. To remove AC power from the system, you must unplug each AC power cord from the wall outlet or power supply.

The power cord(s) is considered the disconnect device to the main (AC) power. The socket outlet that the system plugs into shall be installed near the equipment and shall be easily accessible.

SAFETY STEPS: Whenever you remove the chassis covers to access the inside of the system, follow these steps:

1. Turn off all peripheral devices connected to the system.

2. Turn off the system by pressing the power button.

3. Unplug all AC power cords from the system or from wall outlets.

4. Label and disconnect all cables connected to I/O connectors or ports on the back of the system.

5. Provide some electrostatic discharge (ESD) protection by wearing an antistatic wrist strap attached to chassis ground of the system-any unpainted metal surface-when handling components.

6. Do not operate the system with the chassis covers removed.


161

After you have completed the six SAFETY steps above, you can remove the system covers:

1. Unlock and remove the padlock from the back of the system if a padlock has been installed.

2. Remove and save all screws from the covers.

3. Remove the cover(s).

For proper cooling and airflow, always reinstall the chassis covers before turning on the system. Operating the system without the covers in place can damage system parts. To install the covers:

1. Make sure you have not left loose tools or parts inside the system.

2. Check that cables, add-in boards, and other components are properly installed.

3. Attach the covers to the chassis with the screws removed earlier, and tighten them firmly.

4. Insert and lock the padlock to the system to prevent unauthorized access inside the system.

5. Connect all external cables and the AC power cord(s) to the system.

A microprocessor and heatsink may be hot if the system has been running. Also, there may be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves.

Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Dispose of used batteries according to manufacturer's instructions.

The system is designed to operate in a typical office environment.

Choose a site that is:

Clean and free of airborne particles (other than normal room dust).

Well ventilated and away from sources of heat including direct sunlight.

Away from sources of vibration or physical shock.

Isolated from strong electromagnetic fields produced by electrical devices.

In regions that are susceptible to electrical storms, we recommend you plug your system into a surge suppresser and disconnect telecommunication lines to your modem during an electrical storm.

Provided with a properly grounded wall outlet.

Provided with sufficient space to access the power supply cord(s), because they serve as the product's main power disconnect.


Deutsch

Deutsch Benutzer können am Netzgerät dieses Produkts keine Reparaturen vornehmen. Das Produkt enthält möglicherweise mehrere Netzgeräte. Wartungsarbeiten müssen von qualifizierten Technikern ausgeführt werden.

Versuchen Sie nicht, das mitgelieferte Netzkabel zu ändern oder zu verwenden, wenn es sich nicht genau um den erforderlichen Typhandelt. Ein Produkt mit mehreren Netzgeräten hat für jedes Netzgerät ein eigenes Netzkabel.

Der Wechselstrom des Systems wird durch den Ein-/Aus-Schalter für Gleichstrom nicht ausgeschaltet. Ziehen Sie jedes Wechselstrom-Netzkabel aus der Steckdose bzw. dem Netzgerät, um den Stromanschluß des Systems zu unterbrechen.

Die Stromkabel sind das "Unterbrechungsgerät" zur Hauptstromquelle. Die Steckdose, in die das System gesteckt wird, sollte sich in der Nähe des Gerätes befinden und leicht zugänglich

sein.

SICHERHEITSMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten:

1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus.

2. Schalten Sie das System mit dem Hauptschalter aus.

3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose.

4. Auf der Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von den I/O Anschlüssen oder Ports ab.

5. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische Ladungen (ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden.

6. Schalten Sie das System niemals ohne ordnungsgemäß montiertes Gehäuse ein.

SICHERHEITSMASSNAHMEN: Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten:

1. Schalten Sie alle an Ihr System angeschlossenen Peripheriegeräte aus.

2. Schalten Sie das System mit dem Hauptschalter aus.

3. Ziehen Sie den Stromanschlußstecker Ihres Systems aus der Steckdose.

4. Auf der Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von den I/O Anschlüssen oder Ports ab.


163

5. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische Ladungen (ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden.

6. Schalten Sie das System niemals ohne ordnungsgemäß montiertes Gehäuse ein.

Zur ordnungsgemäßen Kühlung und Lüftung muß die Gehäuseabdeckung immer wieder vor dem Einschalten installiert werden. Ein Betrieb des Systems ohne angebrachte Abdeckung

kann Ihrem System oder Teile darin beschädigen. Um die Abdeckung wieder anzubringen:

1. Vergewissern Sie sich, daß Sie keine Werkzeuge oder Teile im Innern des Systems zurückgelassen haben.

2. Überprüfen Sie alle Kabel, Zusatzkarten und andere Komponenten auf ordnungsgemäßen Sitz und Installation.

3. Bringen Sie die Abdeckungen wieder am Gehäuse an, indem Sie die zuvor gelösten Schrauben wieder anbringen. Ziehen Sie diese gut an.

4. Bringen Sie die Verschlußeinrichtung (Padlock) wieder an und schließen Sie diese, um ein unerlaubtes Öffnen des Systems zu verhindern.

5. Schließen Sie alle externen Kabel und den AC Stromanschlußstecker Ihres Systems wieder an.Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn das System in Betrieb ist. Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten aufweisen. Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie sollten Schutzhandschuhe tragen.

Bei falschem Einsetzen einer neuen Batterie besteht Explosionsgefahr. Die Batterie darf nur durch denselben oder einen entsprechenden, vom Hersteller empfohlenen Batterietyp ersetzt werden. Entsorgen Sie verbrauchte Batterien den Anweisungen des Herstellers entsprechend.

Das System wurde für den Betrieb in einer normalen Büroumgebung entwickelt. Der Standort sollte:

sauber und staubfrei sein (Hausstaub ausgenommen);

gut gelüftet und keinen Heizquellen ausgesetzt sein (einschließlich direkter Sonneneinstrahlung);

keinen Erschütterungen ausgesetzt sein;

keine starken, von elektrischen Geräten erzeugten elektromagnetischen Felder aufweisen;

in Regionen, in denen elektrische Stürme auftreten, mit einem


Français

Überspannungsschutzgerät verbunden sein; während eines elektrischen Sturms sollte keine Verbindung der Telekommunikationsleitungen mit dem Modem bestehen;

mit einer geerdeten Wechselstromsteckdose ausgerüstet sein;

über ausreichend Platz verfügen, um Zugang zu den Netzkabeln zu gewährleisten, da der Stromanschluß des Produkts hauptsächlich über die Kabel unterbrochen wird

Français Le bloc d'alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plus d'un bloc d'alimentation. Veuillez contacter un technicien qualifié en cas de problème.

Ne pas essayer d'utiliser ni modifier le câble d'alimentation CA fourni, s'il ne correspond pas exactement au type requis. Le nombre de câbles d'alimentation CA fournis correspond au nombre de blocs d'alimentation du produit

Notez que le commutateur CC de mise sous tension /hors tension du panneau avant n'éteint pas l'alimentation CA du système. Pour mettre le système hors tension, vous devez débrancher chaque câble d'alimentation de sa prise.

C'est le câble d'alimentation qui est considéré comme le moyen de se déconnecter du CA. La prise à laquelle le système est branché doit se situer à proximité de l'équipement et être facilement accessible.

CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à l'intérieur du système, suivez les consignes suivantes:

1. Mettez hors tension tous les périphériques connectés au système.

2. Mettez le système hors tension en mettant l'interrupteur général en position OFF (bouton-poussoir).

3. Débranchez tous les cordons d'alimentation c.a. du système et des prises murales.

4. Identifiez et débranchez tous les câbles reliés aux connecteurs d'E-S ou aux accès derrière le système.

5. Pour prévenir les décharges électrostatiques lorsque vous touchez aux composants, portez une bande antistatique pour poignet et reliez-la à la masse du système (toute surface métallique non peinte du boîtier).

6. Ne faites pas fonctionner le système tandis que le boîtier est ouvert.


165

Une fois TOUTES les étapes précédentes accomplies, vous pouvez retirer les panneaux du système. Procédez comme suit:

1. Si un cadenas a été installé sur à l'arrière du système, déverrouillez-le et retirez-le.

2. Retirez toutes les vis des panneaux et mettez-les dans un endroit sûr.

3. Retirez les panneaux.

Afin de permettre le refroidissement et l'aération du système, réinstallez toujours les panneaux du boîtier avant de mettre le système sous tension. Le fonctionnement du système en l'absence des panneaux risque d'endommager ses pièces. Pour installer les panneaux, procédez comme suit:

1. Assurez-vous de ne pas avoir oublié d'outils ou de pieces démontées dans le système.

2. Assurez-vous que les câbles, les cartes d'extension et les autres composants sont bien installés.

3. Revissez solidement les panneaux du boîtier avec les vis retirées plus tôt.

4. Remettez le cadenas en place et verrouillez-le afin de prévenir tout accès non autorisé à l'intérieur du système.

5. Rebranchez tous les cordons d'alimentation c. a. et cables externes au système. Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été sous tension. Faites également attention aux broches aiguës des cartes et aux bords tranchants du capot. Nous vous recommandons l'usage de gants de protection.

Danger d'explosion si la batterie n'est pas remontée correctement.

Remplacer uniquement avec une batterie du même type ou d'un type équivalent recommandé par le fabricant. Disposez des piles usées selon les instructions du fabricant.

Le système a été conçu pour fonctionner dans un cadre de travail normal. L'emplacement choisi doit être:

Propre et dépourvu de poussière en suspension (sauf la poussière normale).

Bien aéré et loin des sources de chaleur, y compris du soleil direct.

A l'abri des chocs et des sources de vibrations.

Isolé de forts champs électromagnétiques géenérés par des appareils électriques.

Dans les régions sujettes aux orages magnétiques il est recomandé de brancher votre système à un supresseur de surtension, et de débrancher toutes les lignes de télécommunications de votre modem durant un orage.

Muni d'une prise murale correctement mise à la terre.

Suffisamment spacieux pour vous permettre d'accéder aux câbles d'alimentation (ceux-ci étant le seul moyen de mettre le système hors tension).


Español

Español El usuario debe abstenerse de manipular los componentes de la fuente de alimentación de este producto, cuya reparación debe dejarse exclusivamente en manos de personal técnico especializado. Puede que este producto disponga de más de una fuente de alimentación

No intente modificar ni usar el cable de alimentación de corriente alterna, si no corresponde exactamente con el tipo requerido. El número de cables suministrados se corresponden con el número de fuentes de alimentación de corriente alterna que tenga el product.

Nótese que el interruptor activado/desactivado en el panel frontal no desconecta la corriente alterna del sistema. Para desconectarla, deberá desenchufar todos los cables de corriente alterna de la pared o desconectar la fuente de alimentación.

Estos cables actúan como dispositivo de desconexión. La toma de corriente deberá estar situada cerca del equipo y ser de fácil acceso.

INSTRUCCIONES DE SEGURIDAD: Cuando extraiga la tapa del chasis para acceder al interior del sistema, siga las siguientes instrucciones:

1. Apague todos los dispositivos periféricos conectados al sistema.

2. Apague el sistema presionando el interruptor encendido/ apagado.

3. Desconecte todos los cables de alimentación CA del sistema o de las tomas de corriente alterna.

4. Identifique y desconecte todos los cables enchufados a los conectores E/S o a los puertos situados en la parte posterior del sistema.

5. Cuando manipule los componentes, es importante protegerse contra la descarga electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada a la toma de tierra del chasis - o a cualquier tipo de superficie de metal sin pintar.

6. No ponga en marcha el sistema si se han extraído las tapas del chasis.

Después de completar las seis instrucciones de SEGURIDAD mencionadas, ya puede extraer las tapas del sistema. Para ello:

1. Desbloquee y extraiga el bloqueo de seguridad de la parte posterior del sistema, si se ha instalado uno.

2. Extraiga y guarde todos los tornillos de las tapas.Extraiga las tapas.


167

Para obtener un enfriamiento y un flujo de aire adecuados, reinstale siempre las tapas del chasis antes de poner en marcha el sistema. Si pone en funcionamiento el sistema sin las tapas bien colocadas puede dañar los componentes del sistema. Para instalar las tapas:

1. Asegúrese primero de no haber dejado herramientas o componentes sueltos dentro del sistema.

2. Compruebe que los cables, las placas adicionales y otros componentes se hayan instalado correctamente.

3. Incorpore las tapas al chasis mediante los tornillos extraídos anteriormente, tensándolos firmemente.

4. Inserte el bloqueo de seguridad en el sistema y bloquéelo para impedir que pueda accederse al mismo sin autorización.

5. Conecte todos los cables externos y los cables de alimentación CA al sistema.

Si el sistema ha estado en funcionamiento, el microprocesador y el disipador de calor pueden estar aún calientes. También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes. Por ello, se recomienda precaución y el uso de guantes protectores.

Existe peligro de explosión si la pila no se cambia de forma adecuada. Utilice solamente pilas iguales o del mismo tipo que las recomendadas por el fabricante del equipo. Para deshacerse de las pilas usadas, siga igualmente las instrucciones del fabricante.

El sistema está diseñado para funcionar en un entorno de trabajo normal. Escoja un lugar:

Limpio y libre de partículas en suspensión (salvo el polvo normal).

Bien ventilado y alejado de fuentes de calor, incluida la luz solar directa.

Alejado de fuentes de vibración.

Aislado de campos electromagnéticos fuertes producidos por

dispositivos eléctricos.

En regiones con frecuentes tormentas eléctricas, se recomienda conectar su sistema a un eliminador de sobrevoltage y desconectar el módem de las líneas de telecomunicación durante las tormentas.

Provisto de una toma de tierra correctamente instalada.

Provisto de espacio suficiente como para acceder a los cables de alimentación, ya que éstos hacen de medio principal dedesconexión del sistema.


Italiano

Italiano Rivolgersi ad un tecnico specializzato per la riparazione dei componenti dell'alimentazione di questo prodotto. È possibile che il prodotto disponga di più fonti di alimentazione.

Non modificare o utilizzare il cavo di alimentazione in c.a. fornito dal produttore, se non corrisponde esattamente al tipo richiesto. Ad ogni fonte di alimentazione corrisponde un cavo di alimentazione in c.a. separato

L'interruttore attivato/disattivato nel pannello anteriore non interrompe l'alimentazione in c.a. del sistema. Per interromperla, è necessario scollegare tutti i cavi di alimentazione in c.a. dalle prese a muro o dall'alimentazione di corrente.

Il cavo è considerato il dispositivo d'interruzione dell'alimentazione principale (in c.a.). La presa alla quale si collega il sistema deve essere installata vicino all'unità e deve essere facilmente accessibile.

PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per accedere all'interno del sistema, seguire i seguenti passi:

1. Spegnere tutti i dispositivi periferici collegati al sistema.

2. Spegnere il sistema, usando il pulsante spento/acceso dell'interruttore del sistema.

3. Togliere tutte le spine dei cavi del sistema dalle prese elettriche.

4. Identificare e sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese installate sul retro del sistema.

5. Qualora si tocchino i componenti, proteggersi dallo scarico elettrostatico (SES), portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio del sistema - qualsiasi superficie non dipinta - .

6. Non far operare il sistema quando il telaio è senza le coperture. Dopo aver seguito i sei passi di SICUREZZA sopracitati, togliere le coperture del telaio del sistema come seque:

1. Aprire e rimuovere il lucchetto dal retro del sistema qualor ve ne fosse uno installato.

2. Togliere e mettere in un posto sicuro tutte le viti delle coperture.

3. Togliere le coperture. Per il giusto flusso dell'aria e raffreddamento del sistema, rimettere sempre le coperture del telaio prima di riaccendere il sistema. Operare il sistema senza le coperture al loro proprio posto potrebbe danneggiare i componenti del sistema. Per rimettere le coperture del telaio:

1. Controllare prima che non si siano lasciati degli attrezzi o dei componenti dentro il sistema.


169

2. Controllare che i cavi, dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente.

3. Attaccare le coperture al telaio con le viti tolte in precedenza e avvitarle strettamente.

4. Inserire e chiudere a chiave il lucchetto sul retro del sistema per impedire l'accesso non autorizzato al sistema.

5. Ricollegare tutti i cavi esterni e le prolunghe AC del sistema. Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore potrebbero essere surriscaldati. Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione. Esiste il pericolo di un esplosione se la pila non viene sostituita in modo corretto. Utilizzare solo pile uguali o di tipo equivalente a quelle consigliate dal produttore. Per disfarsi delle pile usate, seguire le istruzioni del produttore.

Il sistema è progettato per funzionare in un ambiente di lavoro tipo.

Scegliere una postazione che sia:

Pulita e libera da particelle in sospensione (a parte la normale

polvere presente nell'ambiente).

Ben ventilata e lontana da fonti di calore, compresa la luce solare diretta.

Al riparo da urti e lontana da fonti di vibrazione.

Isolata dai forti campi magnetici prodotti da dispositivi elettrici.

In aree soggette a temporali, è consigliabile collegare il

sistema ad un limitatore di corrente. In caso di temporali,

scollegare le linee di comunicazione dal modem.

Dotata di una presa a muro correttamente installata.

Dotata di spazio sufficiente ad accedere ai cavi di

alimentazione, i quali rappresentano il mezzo principale di

scollegamento del sistema.

information provided with the product for a particular product, the product documentation takes precedence.

Your device should be integrated and serviced only by technically qualified persons.

You must adhere to the guidelines in this guide and the assembly instructions in your server manuals to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products / components will void the UL Listing and other regulatory approvals of the product, and may result in noncompliance with product regulations in the region(s) in which the product is sold.

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