Steffan CV (2016) v2

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<ul><li><p>Steffan Beck Doninelli </p><p>Current address: 1000 Northside Drive NW, Atlanta GA, 30318 </p><p>Mobile: + (506) 8721-3535 Emails : steffan_beck@hotmail.com Permanent address: First entrance to Bellohorizonte, 400 south, 50 west, 25 south (San Jose, Costa Rica). </p><p> Glion Institute of Higher Education (Switzerland) /January 2014 July 2015 </p><p> Bachelor of Arts in Hospitality Services with Human Resources Universidad Latina (Costa Rica) / September 2010 to December 2013 </p><p> Completed 3 years of Bachelor in Hospitality Management &amp; Cordon Bleu Certificate </p><p> Downtown Atlanta, Courtyard by Marriott (United States) July 2015 August 2016 </p><p> Conducted HR activities including but not limited to: counselling, hiring, disciplinary process, etc. </p><p> Performed Payment processes through PeopleSoft AP software </p><p> When helping Manage the Housekeeping department the scored on a monthly basis increased by 9.7% in Room Cleanliness satisfaction, performed room inspections as well as maximizing performance with the housekeeping associates </p><p> During the F&amp;B Management experience scores on a monthly basis increased on average 20% for the Breakfast Efficiency and satisfaction, assisted with inventory management and ordering </p><p> Assisted in the countdown, collection, and deposit (Mellon Transfers) at the bank </p><p> Re-introduced our daily stand-ups reinforcing culture as well as events taking place at the hotel </p><p> Hotel Residence Inn by Marriott (Costa Rica) / January 2015 May 2015 </p><p> Assistant HR: I was responsible for the motivational strategies as well as implementing ideas to improve productivity for the hotel. </p><p> GM Assistant: I had the opportunity to help in the response-making of Trip Advisor comments, ideas to improve the different departments as well as restructuring of the hotels image (changing the associates area look primarily) </p><p> Hotel Holiday Inn San Jose Escazu (Costa Rica) / January 2013 May 2013 </p><p> Multi-role rotation including but not limited to HR, Finance, Front Desk, Laundry, Housekeeping, F&amp;B, Guest relations, reservations, maintenance, functions among others. </p><p> Disneys Animal Kingdom Lodge (United States) / January 2012 July 2012 </p><p> Multi-job rotation, Concierge (Dinner reservations, selling tickets, providing information, arrangements, etc.) Front Desk (Check-in/out experience as well as assisting guests) Curbside (receiving guests prior to entering the hotel to increase welcoming experience) </p><p> English and Spanish (Fluent) French (Upper Intermediate) Human Resources Class Representative - GIHE (2014) IT: Office, FOSSE, OneYield, MGS, Medallia Volunteering: Costa Ricas Peace Boat conference (2010), Entrepreneur Conference FEN in </p><p>Costa Rica (2010) </p><p>EDUCATION </p><p>PROFESSIONAL EXPERIENCES </p><p>LANGUAGES </p><p>APTITUDES </p><p>EDUCATION </p><p>PROFESSIONAL EXPERIENCES </p><p>APTITUDES </p></li></ul>