Steffan CV (2016) v2

Download Steffan CV (2016) v2

Post on 23-Jan-2017




1 download


Steffan Beck Doninelli Current address: 1000 Northside Drive NW, Atlanta GA, 30318 Mobile: + (506) 8721-3535 Emails : Permanent address: First entrance to Bellohorizonte, 400 south, 50 west, 25 south (San Jose, Costa Rica). Glion Institute of Higher Education (Switzerland) /January 2014 July 2015 Bachelor of Arts in Hospitality Services with Human Resources Universidad Latina (Costa Rica) / September 2010 to December 2013 Completed 3 years of Bachelor in Hospitality Management & Cordon Bleu Certificate Downtown Atlanta, Courtyard by Marriott (United States) July 2015 August 2016 Conducted HR activities including but not limited to: counselling, hiring, disciplinary process, etc. Performed Payment processes through PeopleSoft AP software When helping Manage the Housekeeping department the scored on a monthly basis increased by 9.7% in Room Cleanliness satisfaction, performed room inspections as well as maximizing performance with the housekeeping associates During the F&B Management experience scores on a monthly basis increased on average 20% for the Breakfast Efficiency and satisfaction, assisted with inventory management and ordering Assisted in the countdown, collection, and deposit (Mellon Transfers) at the bank Re-introduced our daily stand-ups reinforcing culture as well as events taking place at the hotel Hotel Residence Inn by Marriott (Costa Rica) / January 2015 May 2015 Assistant HR: I was responsible for the motivational strategies as well as implementing ideas to improve productivity for the hotel. GM Assistant: I had the opportunity to help in the response-making of Trip Advisor comments, ideas to improve the different departments as well as restructuring of the hotels image (changing the associates area look primarily) Hotel Holiday Inn San Jose Escazu (Costa Rica) / January 2013 May 2013 Multi-role rotation including but not limited to HR, Finance, Front Desk, Laundry, Housekeeping, F&B, Guest relations, reservations, maintenance, functions among others. Disneys Animal Kingdom Lodge (United States) / January 2012 July 2012 Multi-job rotation, Concierge (Dinner reservations, selling tickets, providing information, arrangements, etc.) Front Desk (Check-in/out experience as well as assisting guests) Curbside (receiving guests prior to entering the hotel to increase welcoming experience) English and Spanish (Fluent) French (Upper Intermediate) Human Resources Class Representative - GIHE (2014) IT: Office, FOSSE, OneYield, MGS, Medallia Volunteering: Costa Ricas Peace Boat conference (2010), Entrepreneur Conference FEN in Costa Rica (2010) EDUCATION PROFESSIONAL EXPERIENCES LANGUAGES APTITUDES EDUCATION PROFESSIONAL EXPERIENCES APTITUDES