say "yes" to change

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Keynote speech on "Say "Yes" to Change" delivered by Ted Chan, Principal Consultant, to MINDEF on how to lead and motivate the team in the face of change; how they can turn challenges into opportunities in the journey toward excellence.

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  • 1. SayYesto Change Copyright @ Thinking Trends Pte Ltd 2014 Ted Chan Principal Consultant

2. Winston Churchill To improve is to change; to be perfect is to change often. 30% Copyright @ Thinking Trends Pte Ltd 2014 3. Success of Change Effort % Copyright @ Thinking Trends Pte Ltd 2014 4. Forces of Change External Technology Economy Market Niche Social Needs and Values Government policies Internal Innovation Leadership & Vision Workforce Demographics Employee Dissatisfaction Performance Failures Copyright @ Thinking Trends Pte Ltd 2014 5. Transformation metamorphosisjourney CHANGE Copyright @ Thinking Trends Pte Ltd 2014 6. Emo( Emotional Wilderness JourneytoExcellence Copyright @ Thinking Trends Pte Ltd 2014 7. Journey to Excellence Copyright @ Thinking Trends Pte Ltd 2014 8. Emotional Wilderness New Beginning Denial Shock Anger Stress Enthusiasm Hope Acceptance Impatience SkepticismEnding Letting Go Copyright @ Thinking Trends Pte Ltd 2014 9. Emotion and Motivation eion ivation Motere = to move Without emotions - not motivated to anything Copyright @ Thinking Trends Pte Ltd 2014 10. Ques(on:myrole What happens when stuck? Stomach pains Headaches Hypertension Increased conicts at home Absenteeism Chronic depression Disease Dis-ease? = Copyright @ Thinking Trends Pte Ltd 2014 11. Whats my role? Copyright @ Thinking Trends Pte Ltd 2014 12. How to lead,motivate and help others in this Change Journey? Copyright @ Thinking Trends Pte Ltd 2014 13. 1. All people are motivated Copyright @ Thinking Trends Pte Ltd 2014 14. People are motivated primarily by Fun Pain Pride Copyright @ Thinking Trends Pte Ltd 2014 15. 2.People will resist Change Copyright @ Thinking Trends Pte Ltd 2014 16. Job Security Psychological Comfort Control over Ones Future Purpose/Meaning Competence Social Connections Perceived Losses Territory Future Opportunities Power Social Status Trust in Others Independence and Autonomy Copyright @ Thinking Trends Pte Ltd 2014 17. 3. You cant change people, just their behaviour Copyright @ Thinking Trends Pte Ltd 2014 18. 1.Get onto the same wavelength Copyright @ Thinking Trends Pte Ltd 2014 19. W I I F M ? Copyright @ Thinking Trends Pte Ltd 2014 20. a) Listen,Listen,Listen b) Ask Questions c) Keep your message simple 1.Get onto the same wavelength Copyright @ Thinking Trends Pte Ltd 2014 21. People do not care how much you know until they know how much you care John Maxwell Copyright @ Thinking Trends Pte Ltd 2014 22. 2.Pull,not Push Copyright @ Thinking Trends Pte Ltd 2014 23. Pushing and Pulling Behaviour Push Behaviour Talk too much Talk in terms that make sense to us Dont listen to their point of view Use prescriptive language like should,oughtand cant. Leading and evaluative questions Pull Behaviour Seek information Ask question to help the other person rethinktheir position Build on their suggestions Copyright @ Thinking Trends Pte Ltd 2014 24. 3.Reward and Reinforce Copyright @ Thinking Trends Pte Ltd 2014 25. Resilience is key to sustaining Change Summary Copyright @ Thinking Trends Pte Ltd 2014 26. tedchan@thinkingtrends.com Copyright @ Thinking Trends Pte Ltd 2014