sap+release+strategy+2013

For SAP Customers and Partners

SAP Release Strategy For All Major Software ProductsStatus: March 2013

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© 2013 SAP AG or an SAP affiliate company. All rights reserved.

SAP Release Strategy

Disclaimer

This document reflects the status of SAP’s release planning as of March 2013. It contains only intended strategies, developments, and/or functionalities of SAP® solutions, applications, and technologies and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development; its content is subject to change without notice.

This document is not subject to your license agreement or any other service or subscription agreement with SAP.

SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement.

SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information

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All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the publication date, and they should not be relied upon in making purchasing decisions.

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Table of Contents

4 Purpose of the Document

5 1.SAPSolutions

5 1.1.IndustryandLine-of-BusinessSolutions

Run Like Never Before

Trends and Implications

9 1.2.SAPSolutionsforIndustriesand LinesofBusiness

1.2.1. Solutions for Industries

1.2.2. Solutions for Lines of Business

1.2.3. Prepackaged Best Practices

1.2.4. Influencing SAP Solutions

17 1.3.SAPSoftwareProducts

1.3.1. Product Strategy and Product Portfolio

1.3.1.1. Cloud 1.3.1.2. Applications1.3.1.3. Analytics1.3.1.4. Mobile1.3.1.5. Database and Technology

1.3.2. Licensing Model

38 1.4.ServicesandSupport

1.4.1. SAP Services

1.4.2. SAP Support

1.4.3. Support for Upgrade and Enhancement Package Projects

46 1.5.SAPEcosystemandChannels

1.5.1. A Powerful Ecosystem of Partners

1.5.2. SAP Store

1.5.3. SAP Community Network

50 2.SAPReleaseandMaintenanceStrategy

50 2.1.ReleaseandMaintenanceStrategyfor On-PremiseSoftware

2.1.1. Availability

2.1.2. Shipment Phases

2.1.3. Maintenance Strategy Rules

2.1.4. Maintenance Strategy Exceptions

2.1.5. Maintenance Phases

2.1.6. Upgrade

2.1.7. Integration

2.1.8. Product Availability Matrix

60 2.2.ReleaseandMaintenanceStrategyfor On-DemandSolutions

2.2.1. Availability

2.2.2. Functional Enhancements and Maintenance

2.2.3. Integration

62 2.3.ReleaseandMaintenanceStrategyfor MobileApps

2.3.1. Availability

2.3.2. Functional Enhancements and Maintenance

63 3.AvailabilityandMaintenanceDetailsfor SAP Releases

64 3.1.Cloud

3.1.1. Cloud Applications

3.1.2. Cloud Platform

3.1.3. Cloud Infrastructure

3.1.4. Business Networks

66 3.2.Applications

3.2.1. SAP Business Suite

3.2.1.1. Core Applications3.2.1.2. Industry Applications3.2.1.3. Supplementary Applications

3.2.2. SAP Business One

93 3.3.Analytics

3.3.1. Business Intelligence

3.3.2. Enterprise Performance Management

3.3.3. Governance, Risk, and Compliance

3.3.4. Applied Analytics

100 3.4.Mobile

3.4.1. Enterprise Mobility Management

3.4.2. Mobile Platform

3.4.3. Mobile Apps

101 3.5.DatabaseandTechnology 3.5.1. Database

3.5.2. Application Development and Integration

3.5.3. IT Management

3.5.4.InformationManagement

109 Glossary


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Purpose of the Document

This release strategy brochure focuses on the SAP® software product portfolio. It documents the SAP release and maintenance strategy for releases that have been shipped from 2005 onward. The release planning data for future releases is intended to support the planning of SAP implementation and upgrade projects.

For information on SAP software that was released before 2005, see the Product Availability Matrix on the SAP Service Marketplace extranet.

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1. SAPSolutions1.1. Industry and Line-of-Business Solutions

RunLIkEnEvERBEfORE

Ourvision:HelptheWorldRunBetterand ImprovePeople’sLivesFor 40 years, SAP has helped businesses run better through world-class software solutions. As the world undergoes a fundamental “digital transition,” we believe that SAP can play a major role in optimizing business to run better and more sustainably in the future. Furthermore, we have an extraordinary opportunity to apply technology to make the world run better while simultaneously improving people’s lives everywhere.

OurMission:HelpYouBecomeBest-Run BusinessesTo help organizations around the world capitalize on new opportunities in today’s connected and collaborative economy, we have developed a unified portfolio strategy that consists of innova-tions in five key market categories – Applications, Analytics, Mobile, Cloud, and Database and Technology, all powered by the SAP HANA® platform, our game-changing in-memory computing platform (see Figure 1).

By combining our market-leading innovations across the five categories into powerful solutions and best practices tailored for 24 different indus-tries and 11 lines of businesses, SAP helps you run like never before and innovate beyond your industry boundaries. What’s more, businesses of all sizes can quickly deploy our solutions in any way they choose, including on demand, on premise, and on mobile device.

The SAP® Services portfolio is designed to enhance, enrich, and facilitate the implementation, adoption, and usage of our solutions throughout their lifecycles. Together with trusted SAP ecosystem and partners, we can help make your business more agile and adaptable, as well as help you fully engage with your customers, employees, and business partners, and, above all, become a best-run business.

TREnDSAnDIMPLICATIOnS

Smarter,faster,Simpler–Changingthe Status QuoEnterprises across the globe are evolving in a challenging economic environment with three major forces driving change now, to open new avenues for unprecedented opportunities and prepare for the future: the “Big Data” era, fast-paced business, and a new IT innovation cycle.

BigDataEraAs the amount of information continues to explode, enterprises are faced with new challenges for collecting, consolidating, and consuming Big Data characterized by higher volume, velocity, and variety of data. Enterprises can derive new business value from Big Data by better exploiting

figure1:AligningOurPortfolioforCustomerSuccess

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the full potential of their data to make smarter decisions, react more quickly to changes in the market, accelerate key processes (such as planning), or simply innovate new data-driven business models not possible before.

Businessrequirement: Your enterprise needs to become more data-driven.

fast-PacedBusinessTraditional “one-time” annual planning no longer preserves differentiation, because enterprises cannot respond to market requirements and changes as they happen. Change happens in real time and requires fast responses from the organization to generate quicker time to value. In the enterprise, the increase in the speed of change means that managers cannot rely on experience or intuition alone to make decisions. Shorter decision windows demand a rapid, insightful response from employees based on ongoing internal and external events.

Businessrequirement: Your enterprise needs to become more people-driven.

newITInnovationCycleWe are observing the emergence of a new wave of technologies – including cloud, enterprise mobility, and in-memory computing – that organizations can use to completely reshape their industry evolving towards real-time business networks. These advancing technologies and their swift adoption are upending traditional business models. Senior executives need to think strategically about how to prepare their organiza-tions for the challenging new environment.

Businessrequirement: Your enterprise needs to become more innovation-driven.

AnyData,AnyInsight–DataManagementinaBigDataWorldAcross almost every industry or sector, companies are grappling with vast and growing amounts of information. Data is generated by business operations and enterprise applications. And, increasingly, data is generated by many new sources. People generate vast amounts of data that companies now want to analyze and act on, such as Web click trails, social media tweets and posts, or e-commerce behavior. Machines also generate massive data streams that can be useful for businesses from RFID tags, mobile devices, and other embedded sensors. This data arrives in many formats – structured (for example, traditional relational tables), semistructured (for example, documents, spreadsheets, HTML), unstructured (for example, audio, video, images), and, more recently, streaming.

There is value to be found in all this data, and innovative companies are learning just how much. Analyzing tweets and social network posts for sentiment analysis helps retailers tune product development and marketing campaigns. Call-detail record analysis helps telecommunica-tions providers aim up-sell and cross-sell offers. Location-aware applications, combined with customer purchasing histories, allow retailers to target real-time promotions to mobile users.

1.1. Industry and Line-of-Business Solutions


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1. Source: “IDC Predictions: Competing on the 3rd Platform,” Frank Gens, IDC, November 2012 – document #238044.

For IT, turning vast stores of data into valuable business information requires new approaches. Today, in-memory computing is dramatically changing the IT landscape. Many organizations are moving to in-memory computing, which offers performance improvements in orders of magnitude over the disk-centric architectures designed in the 1980s and 1990s.

The growth of computing capability with multicore processors and the plummeting cost of RAM memory dramatically lower the cost of in-memory computing. Massively parallel processing tech-nology and advances in predictive data science with more sophisticated algorithms (for example, automated trading, real-time behavior, and rec-ommendation analysis algorithms) are applying pressure on older data management technologies. The ability to ask any question (without knowing it in advance) and the radical simplification of IT environments are showing the limitations of older data management technologies. Current relational databases with disk-centric architec-tures have become a big bottleneck, with slow access speeds and programming constraints – not conducive to handling today’s volume, velocity, and variety of data-processing requirements in analytics and emerging applications (such as for trade promotion management or real-time, collaborative campaign management) in a real-time environment. These business and technology trends are driving the adoption of in-memory computing, which is thousands of times faster than disk-based relational databases and can simultaneously provide real-time analytics and processing in the same application.

AnywhereandAnytime–MobileAccessinaPeople-CentricWorldEnterprise information is now accessed more and more on the move, as mobile workers use smartphones and other devices to stay connected and productive both in and out of the office. Our customers and partners are mobile, too. According to IDC, sales of smart mobile devices – smartphones and tablets – will grow by 20%, generating 20% of all IT sales and driving 57% of all IT market growth.1

The operating system and app strategy employed by Apple (iOS) and Google (Android) to launch smartphones for consumers won people over with fun, easy-to-use mobile apps and information access. Consequently, the “consumerization” move has generated intense demand outside the consumer sphere, from businesspeople and executives, based on their experiences with consumer applications. No longer satisfied with limited device choices and a few mobile apps to help them stay in touch and be productive, employees now place intense pressure on IT for change in two areas: the flexibility to choose devices and easy-to-use mobile apps. As such, IT needs to focus on mobile infrastructure and security issues as well as the mobile user experience.

TheBigMovetotheCloudThe move to the cloud is not only underway – it is accelerating. Cloud solutions have quickly proven their ability to provide rapid value, innovation, and results. Realizing this, businesses of all sizes are accelerating their adoption of cloud solutions. According to Saugatuck Technology Research,



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2. Saugatuck Technology, 2012 Cloud Business Solution Survey, February 2012.3. For more information, see www.sap.com/lines-of-business/sustainability/solutions-overview.epx.

businesses improve their short-term and long-term profitability by managing environmental and societal risks and opportunities. We focus on integration of SAP software–enabled business processes and enabling low-touch exchange of regulatory information across supply chains and on extending safety to all employees through mobile apps.

This commitment enables cross-industry solutions, including sustainability reporting, operational risk management, product safety and stewardship, and energy and environmental resource management. We also look at industry-specific solutions, such the release of our SAP Smart Energy Data Foundation software and the SAP Customer Energy Management software. With these two products, we provide both the utility with internal analysis of detailed consumption data as well as providing the end customers of the utility access to this same data. For more information, visit www.sap.com.3

“By 2016, 75% or more of new enterprise IT spend will be cloud based or hybrid.”2 Increasingly servers are now virtual or deployed on either an internal or public cloud platform, and it is clear that cloud computing has become the deployment option of choice for new and repurposed enterprise appli-cations alike. The speed and ease of deployment with unprecedented scalability and an attractive cost model have convinced a large number of CIOs to develop a cloud strategy for their organizations.

EnergyandSustainableOperations–ITasaCatalystforExpandingProfitabilityGlobal macroeconomic trends, such as tightened government regulations, volatile energy prices, and social media–enabled customers, have made businesses more aware of the impact of sustain-ability issues on profitability. As a result, energy-sustainable operations and sustainable products are now part of boardroom discussion. C-level agendas are filling up with the challenges associated with managing risks and exploiting operational and business opportunities regarding social, environmental, and economic sustainability.

SAP is continuing its strategic and operational commitment to sustainability. We start by dem-onstrating how we have successfully achieved our own measurable and defined internal goals – supported by the use of SAP technology. We are also providing solutions to help customers achieve their sustainability goals, whether delivered on premise, on demand, or on mobile device. Our sustainability strategy is to develop solutions and complementary services that help


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1.2. SAP Solutions for Industries and Lines of Business

You can discover the value of our industry and line-of-business solutions with our self-service tools for customers:

• SAP Solution Explorer allows you to explore the entire SAP solution portfolio in the context of industries and business responsibilities.

• SAP Value Maps structure our industry solutions along business and technology priorities.

To get an overview of our SAP Value Maps for 2013 and to explore the SAP solution portfolio, visit www.sap.com/solutionexplorer.

We have a mandate to provide clarity to you on how you can generate significant benefits with our current portfolio of solutions and products as well as how our future innovations will help to create new value. SAP road maps help to meet this goal by highlighting the solutions and products available today, the value-oriented planned innovations, and the vision for the future. We are granting access to our road maps to all registered users on SAP Service Marketplace at www.service.sap.com/roadmap.4

Our customers manufacture more than 77,000 automobiles per day. Our customers distribute more than 71% of the world’s food. More than 60% of the world’s transactions touch an SAP software system. Leading companies in various industries rely on our industry and line-of-business solutions to run their businesses better than ever before. And as the world continues to change, our solutions for solving complex business problems will become more relevant than ever.

With this in mind, we have a vision to help the world run better and improve peoples’ lives. With vast ex-perience in enterprise resource management and the latest technology innovations, SAP is providing a new category of industry and line-of-business solutions that reshape the IT industry, transform business networks, and provide high value to businesses and governments around the world.

With the increasing use of mobile devices and social networking services, new products and technologies are continuing to change the way companies are engaging with their customers and business partners and opening up new opportunities to excel as a best-run business.

As part of SAP’s five market categories strategy – Applications, Analytics, Cloud, Mobile, and Database and Technology – our product and technology innovations unfold their compelling business value when wisely integrated into a company’s value-creation processes. By combining products and technologies into easily consumable, packaged solutions tailored to solve business problems for 11 lines of business across 24 indus-tries, we are continuing on the path to solving specific business issues at the lowest total cost of ownership (TCO) and creating customer value while delivering on our promise of “innovation without disruption” (see Figure 2).

figure2:AligningOurPortfolioforCustomerSuccess– SolutionsforIndustriesandLinesofBusiness


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And, as companies need to keep pace with changing customer needs and market dynamics, one other aspect in addition to immediate business value and low TCO becomes vitally important: the capability to build multi-industry value chains that drive profitable growth. Through the powerful combination of solutions for 24 industries, 11 lines of business, and 5 market categories, our solution portfolio allows companies to take advantage of best practices from a large variety of industries. Many companies are relying on SAP software as the platform to grow and operate their business across multiple industries – both to manage diverse business units like consumer electronics and heavy equipment or to integrate the value chain for customer-centric value creation. For example, oil companies use retail best practices to optimize store operations and merchandizing to increase revenue and profit in their gas station networks. Retailer and automotive original equipment manufacturers (OEMs) offer banking and insurance services to their customers. Banks look at supply chain processes to optimize cash supply and stock outages for their automatic teller machines. Industrial machinery firms and components manufacturers borrow service processes and practices to drive customer profitability and competitive differentiation with processes invented and optimized in the services industries.

Find out more on how this cross-industry strategy can help support your transformation in our white paper Unlocking New Business Value with SAP’s Industry Strategy, available at www.sap.com.

1.2.1.SOLuTIOnSfORInDuSTRIES

The SAP industry solution portfolios support best-practice industry processes and are the result of constant co-innovation with industry-leading customers and partners. As companies need the ability to quickly adjust their business models to respond to changing market requirements, they are looking for software solutions that provide two things: businessvalue and lowerTCO.

We provide business value by delivering solutions that support end-to-end business processes, combining horizontal and industry-specific solutions that help you:

• Collaborate better – Attract and engage customers on any channel and any device

• Decide better – Achieve faster time to market through insight into what the customer wants

• Adapt better – Identify and seize opportunities that reflect changing customer needs

• Operate better – Unify and accelerate fulfill-ment for improved margins

We also provide IT value through orchestration across on-premise and on-demand solutions and on any device, providing flexibility, security, and scalability for 24 industries on a single IT platform. Together with the power of in-memory computing provided by SAP HANA, our proven analytics functionality, and our comprehensive partner ecosystem, this IT platform models the way to real-time business, not only simplifying complex and expensive IT architectures, but also enabling our customers to imagine new ways of doing business.


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1.2.2.SOLuTIOnSfORLInESOfBuSInESS

SAP delivers business process solutions for all key business areas. The value from these line-of-business solutions is gained from the speed and reach of adoption. Being able to take advantage of a hybrid solution of cloud and on-premise applications with powerful mobile access is changing how our customers deploy and use technology to become a best-run business.

The line-of-business solutions have their origins in the best practices developed in individual industries to support the business in the areas of finance, human resources, sales, service, manufacturing, supply chain, procurement, and others. The solution portfolio includes SAP Business Suite software; as well as cloud, analytics, and mobile solutions; and technology innovations such as in-memory computing. Using the functionality of various components of the SAP NetWeaver® technology platform, the SAP HANA platform, and SAP Mobile Platform – the technologies that comprise our orchestration framework – you can set up processes to span different applications and access points.

Think about the salesperson that uses the SAP Sales OnDemand mobile app on an iPad. All relevant data about each customer, which is stored in the on-premise back-end system, is instantly available and helps the salesperson make the right proposal and offering. After a sale is done, they can use an iPad or smartphone to connect immediately with the company’s back-end SAP ERP application and confirm in real time that the order has been transacted.

We support enterprises in the following 24 industries with solution portfolios that enable best-practice industry processes (see table below).

IndustrySector IndustryPortfolio

Discrete manufacturing SAP for Aerospace & DefenseSAP for AutomotiveSAP for High TechSAP for Industrial Machinery & Components

Process manufacturing SAP for ChemicalsSAP for Mill Products

Consumer products SAP for Consumer Products

Energy and natural resources

SAP for Oil & GasSAP for MiningSAP for Utilities

Retail and wholesale distribution

SAP for Retail

SAP for Wholesale Distribution

Public services SAP for Defense & SecuritySAP for Higher Education & ResearchSAP for Public Sector

Financial services SAP for BankingSAP for Insurance

Services SAP for Engineering, Construction & OperationsSAP for MediaSAP for Professional ServicesSAP for TelecommunicationsSAP for Transportation & Logistics

Health sciences SAP for HealthcareSAP for Life Sciences



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To address these needs, we offer a solution portfolio for 11 lines of business:

• Marketing • Sales • Customer Service • Procurement • Supply Chain Management • Manufacturing • R & D and Engineering • Information Technology • Finance • Human Resources • Corporate Strategy and Sustainability

1.2.3.PREPACkAgEDBESTPRACTICES

1.2.3.1.SAPRapidDeploymentSolutionsSAP Rapid Deployment solutions5 allow you to adopt SAP innovations simply, quickly, and at a low cost. They combine preconfigured software and engineered services with content, including best practices, templates, tools, documentation, and business-user enablement, to fulfill specific business requirements. The solutions are based on proven business best practices drawn from an extensive ecosystem of customers and qualified partners. Ready to run in typically 12 weeks or less,6 these solutions help lower the total cost of implementation (either as stand-alone or as part of a bigger project), and give you immediate and tangible business value.

The order is then processed in the company’s on-premise system and credited to the sales-person’s quota. Typically in such business scenarios, a vast amount of data needs to be processed in seconds. This is where SAP HANA comes into play. The breakthrough in-memory technology moves data from disk to local memory so that the results of complex analyses and transactions are available at your fingertips – and business decisions can be made without delay.

One example in which the power of this combi-nation supports processes for specific lines of business is the new SAP 360 Customer solution. This is our first solution that specifically orches-trates all of our innovations from across the five categories in one solution delivering value for sales, marketing, and customer service. This solution harnesses the power of in-memory computing, cloud, enterprise mobility, and collaboration. It allows organizations to engage with their customers beyond traditional customer relationship management.

The need for continuous improvement across the business to better serve the customers, reduce operational risk and costs, or collaborate with suppliers challenges all lines of business to work together in unified processes and to rapidly invent, adopt, and deploy new business practices that seamlessly integrate into these processes.

5. For more information, see www.sap.com/solutions/rapid-deployment or www.service.sap.com/solutionpackages (logon to SAP Service Marketplace requires user name and password; new users can register at www.service.sap.com/request-user).

6. Estimated implementation times only. Actual implementation time depends on customer situation and requirements.


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powered by SAP HANA, planned to be available in Q2/2013. They will cover best practices for functional areas of responsibility, including sales, marketing and service, manufacturing, product development, procurement, finance, supply chain management, human resources, and IT. The solutions are also available for a number of industries. With new solutions being released every quarter and available through various channels, you can find the right solution to meet your unique business needs.

Some of the SAP Rapid Deployment solutions already available include:

• SAP CRM powered by SAP HANA rapid- deployment solution

• Rapid database migration of SAP NetWeaver BW to SAP HANA

• SAP HANA Commodity Risk Analytics rapid- deployment solution

• SAP Demand Planning rapid-deployment solution

• SAP Loans Management rapid-deployment solution

• SAP Treasury and Risk Management rapid- deployment solution

• SAP Employee and Manager Self-Service rapid-deployment solution

• SAP HANA Operational Reporting rapid- deployment solution

• SAP Mobile Apps and Infrastructure rapid- deployment solution

• SAP HANA Financial Reporting for Banking rapid-deployment solution

• SAP Shopper Insight rapid-deployment solution

Existing and new customers can benefit from SAP Rapid Deployment solutions. These packages combine one or more applications to build a comprehensive solution landscape, often com-plemented by customer-specific customizing, interfaces, and so on. Existing landscapes can be extended using SAP Rapid Deployment solutions. By having a holistic, integrated solution approach for consistent business process evolution, you can choose your preferred start option and incre-mentally extend your solution while maintaining the integrity of your IT landscape. For many solu-tions, migration packages are available to quickly move to the latest release or to quickly benefit from latest innovations, including SAP HANA.

You can also choose from various deployment options – on premise, on demand, hosted (in the cloud), and on mobile devices – to best support the adoption of innovation. The cloud-based quick-start service allows customers to begin a project in the cloud by providing a personal, preconfigured system. Consequently, you can start even before you have completed infrastructure and hardware setup. When the customer is ready, the project can be brought to the final production environment for a physical or virtual on-premise or cloud setup. Personalized, preconfigured systems in the cloud are also available to evaluate the solution even before the purchase decision has been made.

More than 150 SAP Rapid Deployment solutions are available now for all product categories, including our latest offerings, including the SAP 360 Customer solution, as well as mobile, sustainability, and analytics solutions. More solutions will follow – for example, SAP ERP



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7. For more information, see www.sap.com/solutions/sme/erp-business-all-in-one.epx.

SAP Business All-in-One solutions are: • Highlyscalableandbasedonproven technology – The solutions are built on the same proven SAP ERP software and flexible SAP NetWeaver technology platform trusted by the largest enterprises. You can start with what you need now and adapt and scale your solution as your needs change.

• Designedtodeliveranintuitive,integrated,andefficientuserexperience – With a rich, unified, and personalized user environment featuring role-based navigation, these solutions provide easy access to the key business content that your employees need to execute tasks and transactions quickly and efficiently.

• Affordable,withpredictabletimetovalue – Configuration and deployment tools and proven methodologies enable a fast, predictable imple-mentation with low risk, low cost, and rapid time to value as well as ongoing maintenance and support.

• Comprehensive – The solutions are robust and handle demanding local and global business requirements in more than 55 countries. They provide fully integrated business functionality to streamline core business processes and include embedded analytics software and access to standard reports to give you visibility into the performance of all business operations.

• Industryspecific – Functionally rich, these solutions come with built-in support for industry-specific best practices, equipping you with the methods of the best-run companies in your industry and with the flexibility to support your own unique practices.

1.2.3.2.SAPBusinessAll-in-OneSolutionsSAP Business All-in-One solutions7 are powerful industry-specific enterprise resource planning (ERP) solutions available to midsize companies or fast-growing small businesses, supporting integrated processes that cover the complete business lifecycle. With SAP Business All-in-One solutions, companies are enabled to drive better business growth, build and maintain operational excellence, and optimize financial performance.

Deployed primarily on premise, but also available as a hosted option and via subscription, industry-specific SAP Business All-in-One solutions are offered by qualified partners in more than 55 countries. These solutions can be configured to meet the business requirements of midsize companies in any industry and can be efficiently enhanced by adding specific cross-industry packages.

SAP provides the deployment tools and method-ologies that partners need to deliver fast, predict-able implementation with low risk, low cost, and rapid time to value. In addition, our partners develop, offer, deploy, and support qualified SAP Business All-in-One partner solutions. Often provided as defined-scope implementations supported with consulting services, these solutions fulfill companies’ industry-specific requirements.


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1.2.3.3.ContentPackagesContent shipments consist of a collection of objects, templates, or data that deliver predefined configuration settings, process models, and support for best practices for all elements of our product portfolio. Content shipments help companies integrate applications, including third-party software, and implement functionality in their IT landscapes. In general, the shipment schedule and maintenance durations coincide with those of the application shipment they are designed for. The following types of content shipments are defined:

• SAPBestPracticespackages • Content for the SAPSolutionManager application management solution

• EnterpriseServicesRepository content • SAPnetWeaverPortal component content • SAPnetWeaverBusinessWarehouse (SAP NetWeaver BW) application content

• SAPRapidMarts® packages • SAPDataQualityManagement software content

• Starter kits fortheSAPBusinessPlanningandConsolidation,SAPfinancialConsolidation, and SAP Process Control applications

• SAPknowledgeAcceleration software content • Content as a service with two solutions sup-porting global environment, health, and safety (EHS) regulatory compliance for all industries that use, manufacture, or sell products containing hazardous substances:

– SAPEHSRegulatoryContent packages – SAPEHSRegulatoryDocumentation OnDemand content service

• In-memoryacceleratorsandin-memory analyticcontent

1.2.4.InfLuEnCIngSAPSOLuTIOnS

We will continue to create and evolve our products and solutions to help you run your business better. Direct input and feedback from our customers and user groups is essential for us to validate market trends and product spaces, specify and test new versions of our software, and improve the solutions in productive use. To structure the input and feedback, we run three major programs (see Figure 3).

figure3:InfluencingSAPSolutions

Improvement

Today'ssolution

CustomerConnection

Improvements

Innovation

Plannedsolution

CustomerEngagementInitiative

nextproductsandsolutions

vision

futuredirections

Executive Advisory Councils

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Executive Advisory Councils are organized by industry or strategic topic. SAP invites customers and thought leaders to discuss and provide input to business and technology trends and their anticipated impact on our customers’ businesses. This guidance helps us direct future product and solution investments to the areas in which our customers can gain the best business benefits from innovative products and solutions.

More information on opportunities for customers to influence SAP is available online on SAP Service Marketplace at www.service.sap.com/influence.10

The Customer Connection program is directed at incrementally enhancing and improving the products and solutions our customers are using today. It offers customers the opportunity to suggest small enhancements to products and solutions in mainstream maintenance. SAP user groups and special-interest groups collect and submit improvement requests in jointly-defined focus topics. Improvement requests that are supported by a significant number of customers are then evaluated by our development team. Improvement requests that are selected for development are typically delivered through the SAP Notes service or support packages. This allows customers to deploy the incre mental improvements independent of enhancement package schedules. More information on Customer Connection is also available online on SAP Service Marketplace at www.service.sap.com/customer-connection.8

The Customer Engagement Initiative (CEI) is a structured approach for close, end-to-end collaboration between customers and SAP teams during the full development cycle for planned products and solutions and new releases or en-hancement packages. CEI offers an opportunity for customers to influence SAP software develop-ment in collaboration with their peers. This helps us create products and solutions that are intended to meet our customers’ needs, reflect best business practices, and realize process and technology innovations. More information on CEI is also available online on SAP Service Marketplace at www.service.sap.com/cei.9





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1.3. SAP Software Products

Our strategy for the five market categories allows you to take advantage of new technologies and deployment models, such as mobile or cloud computing, but still reap the benefits of standard-ized, integrated software with best practices that are specific to your industry and line-of-business needs. In doing so, you and your partners may optimize your respective value-to-cost ratios and user experience. You can choose and quickly deploy the solutions that suit your businesses best, including on demand, on premise, and on mobile device – all working together natively as one. In the following sections, we describe in detail our product strategy and product portfolio involving each of the five market categories.

1.3.1.PRODuCTSTRATEgYAnDPRODuCTPORTfOLIO

SAP’s product and technology strategy is focused on our innovation around SAP HANA, mobile apps, and the cloud. We deliver a timeless soft-ware architecture that offers greater business value and innovation without disruption to our customers – all with a superior user experience.

As the IT industry undergoes a structural shift away from investments in hardware toward increased investments in new software-based innovation – particularly in the areas of cloud, mobile, and in-memory computing – SAP is at the forefront of accelerating that change. Our strength lies in offering carefully orchestrated solutions that support end-to-end business processes and allow process monitoring and analytics that work across different deployment scenarios without sacrificing consistency.

To help our customers stay ahead, we have developed a portfolio strategy that consists of synchronized investments in five interconnected market categories: Applications, Analytics, Cloud, Mobile, and Database and Technology. Our foundation is SAP HANA, a revolutionary in-memory platform, which is completely disrupt-ing traditional database technology, simplifying and collapsing complex and expensive IT archi-tectures. The platform helps customers access and deliver information at unprecedented speeds. Our goal is to deliver immediate value to organizations and people everywhere by expanding our product portfolio with innovations that maintain maximum consistency, structured along these five market categories (see Figure 4).

figure4:AligningOurPortfolioforCustomerSuccess– SAP®SoftwareProducts


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The acquisition of SuccessFactors in 2012 allowed us to leverage our business process know-how with the cloud expertise and sheer pace of innovation that is built into SuccessFactors’ DNA, making SAP a major player in the cloud. We are now equipped with nearly 5,000 cloud experts and serving 16millionusersandcounting. We also gained immediate strength in the fast-growing segment of cloud-based applications for people and talent management – a top priority for CEOs globally. The combination has created a cloud powerhouse.

With the acquisition of Ariba in 2012, SAP is fueling an entirely new way of doing business. By combining our powerful cloud applications and platform with the Ariba Network, we enable the “networked enterprise,” empowering businesses to:

• Connect to customers, suppliers, and partners to facilitate collaborative commerce processes, such as sales, procurement, and finance

• Become more efficient through cloud-based applications that automate and enable shared processes, such as sourcing, invoicing, and payment

• Become more informed through community intelligence, market insights, benchmarking, and best practices for better performance and decisions

And most important, we will use the foundation of our cloud applications and network to deliver new solutions that are only available in a network- or community-based model and create value across the enterprise. More than 195,000 SAP customers will have instant access to Ariba cloud-based applications and a network of 730,000 companies, and this is expected to grow to more than 1 million companies in 2013.

1.3.1.1.Cloud1.3.1.1.1.StrategyOur acquisitions in 2012 of SuccessFactors, an SAP company, and Ariba, an SAP company, have allowed us to combine powerful assets from all three companies – including innovative solutions, content and analytics, process expertise, access to a robust business network, and enterprise mobility – to offer one of the most comprehensive cloud computing portfolios on the market. Most importantly, in order to avoid a “rip and replace” approach to the cloud, we offer customers the opportunity to deploy “your cloud, your way.” Whether the requirement is a full cloud suite or a selective cloud strategy, SAP offers a broad set of deployment models and migration services that will enable customers to move to the cloud based on their respective business priorities.

Our cloud strategy comprises four focus areas: cloud applications, cloud platform, business net-work, and infrastructure. This four-part approach delivers the next generation in cloud computing to help customers unlock the new possibilities and benefits of the cloud.

Our cloud applications are built to empower people through beautiful and relevant experiences that are mobile, social, and “glocal” – enabling global business processes that account for local requirements. Because these applications are in the cloud, they are fast to deploy, intuitive, and completely updated with new innovations. And because major investments in hardware and soft-ware are no longer necessary, small businesses can now afford the same applications used by larger competitors – and a large enterprise can become as agile as a startup.



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11. Sold and serviced exclusively by SAP partners. For more information, see www.sap.com/solutions/sme/business-mgmt/business-one-on-demand/index.epx.

Cloud ApplicationsCount on SAP – together with SuccessFactors and Ariba – for the one of the most comprehensive cloud computing portfolio on the market. Our cloud applications are built to support your end-to-end business processes and manage your most important assets. We offer cloud applications for people, money, customers, suppliers, andsocialcollaboration.And, for the first time, small businesses can now afford the same suite applications used by larger competi-tors – and a large enterprise can become as agile as a startup.

To help solve one of the greatest challenges in business today – helping individuals bridge the gap between strategy and results – we offer cloud applications for people, such as those found in SuccessFactors Business Execution Suite. These applications provide support to align your workforce with your business strategy and get your people working on the right tasks as well as help optimize performance across your organization as you find the right people and help them succeed.

Cloud applications for money focus on managing your organization’s cash flow and financials (for example, the SAP Financials OnDemand solution); cloud applications for customers are focused on the success of customers and the sales representatives who work with them every day (for example, the SAP Sales OnDemand solution).

We provide customers the choice of multiple products that are loosely coupled together. We provide a consistent user experience and process integrity across our cloud product portfolio. A cornerstone of our cloud strategy is that customers can adopt these line-of-business solutions at their own pace while we help ensure that all of them work together as a loosely coupled suite. Besides the loosely coupled suite of line- of-business solutions, we offer the SAP Business ByDesign® solution as a fullsuitesolution to midsize companies and subsidiaries. For small businesses that have a demand for a full suite, the SAP Business One application is delivered in the cloud (SAP Business One OnDemand solution). 11

We are committed to delivering an open platform and integration technology to allow the SAP ecosystem and partners to easily extend SAP solutions, including integration to all on-premise SAP products.

1.3.1.1.2.ProductPortfolioFueled by the recent acquisition of SuccessFactors and Ariba, SAP provides a comprehensive and innovative set of cloud-based solutions. With integration between SAP's cloud and your existing on-premise software, you can deploy any and all of our cloud applications – at your ownspeed,andinyourownway. The following sections provide our four focus areas for cloud.


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12. For more information, see www.sap.com/solutions/technology/cloud/business-by-design/highlights/index.epx 13. Sold and serviced exclusively by SAP partners. For more information, see

www.sap.com/solutions/sme/business-mgmt/business-one-on-demand/index.epx.

Cloud Infrastructure A large portion of our customer base has invested significantly in on-premise SAP software land-scapes. These landscapes run mission-critical applications and are often heavily customized to meet specific customer requirements. A center-piece of our customer-centric vision for cloud computing is to protect these existing invest-ments and minimize disruptions while providing the benefits of cloud economics and manage-ment. We achieve this, for example, with our virtualization and cloud management software (for example, SAP NetWeaver Landscape Virtual-ization Management software).

Business NetworksBusinesses are more reliant on their network of partners than ever before. Due to increasing complexity of networks and accelerated speed of business, buyers and suppliers are facing chal-lenges of increased costs, operational discontinu-ity, and constrained growth. A business network needs to improve interenterprise collaboration and has to be comprehensive, functional, and open – creating win-win outcomes for all trading partners. Close to 1 million companies are now connected to the Ariba Network – more than any other business network on the planet. And they are using it to collaborate in new ways that help drive unprecedented levels of productivity in their sales, procurement, invoice, and payment processes. With the introduction of our innovations in social, mobile, cloud, and the in-memory technology of the SAP HANA platform, companies of all sizes across industries will be able to drive interenter-prise collaboration and even higher levels of efficiency and insights. And, most importantly, we will use the foundation of our cloud and

To help enable cost savings through sophisticated sourcing, comprehensive contract management, and superior supplier management, we also offer cloud applications for suppliers (for example, Ariba Spend Visibility, Ariba Collaborative Sourcing, and Ariba Procurement OnDemand).

To empower employees and connect with cus-tomers and partners, we offer collaboration in the cloud. Cloud applications for socialcollaboration deliver a secure, social foundation across your entire technology landscape, so your employees, customers, and partners can collaborate right in the context of where they work (for example, the SAP Jam social network platform).

SAP's cloud also offers full suites for small and midsize businesses as well as for subsidiaries of large enterprises. These solutions are designed to support end-to-end business processes for small businesses and midsize companies, as well as subsidiaries of large enterprises (for example, SAP Business ByDesign12 and SAP Business One OnDemand13).

Cloud PlatformWe provide a cloud platform intended to allow developers to quickly build highly scalable appli-cations that leverage embedded analytics and the massive speed and scale of SAP HANA. They are intended to deliver impactful experiences, including instant mobile access, that delight users and meet your business needs (for example, the SAP HANA Cloud platform).


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• Businessprocesses – Enhanced functionality based on customer-driven innovation and incre-mental improvements for which transparency is provided on SAP Service Marketplace at www.service.sap.com/findinnovation.14

• Complexityreduction – Reduced TCO (for example, through providing additional deployment options for existing applications or rapid-deployment solutions for implemen-tation projects)

We plan to continuously improve our on-premise SAP Business Suite core applications by evolving into leaner architecture, superior usability, lower TCO, more functionality, and faster adoption, thus delivering innovation without disruption.

We intend to have breakthrough innovation available in the following areas:

• To benefit from our latest advancements with SAP HANA, we run SAP NetWeaver BW, SAP Business Suite, and innovative applications on SAP HANA.

• To extend the functionality of SAP Business Suite on mobile devices, we plan to develop mobile apps on top of the applications. You can then deploy functions, processes, and services of SAP Business Suite to smart devices – creating synergies between the process and data integrity delivered by SAP Business Suite and the flexibility and user-friendliness of smart devices.

• To enhance functionality in hybrid landscapes, we intend to offer on-demand and on-premise orchestration.

on-premise applications in combination with the network to deliver new solutions that are only available in a network- or community-based model and that create value for all trading partners. Within the business network and based on the inter-enterprise collaboration in the supply chain, buyers and supplier demand and gain extended reach, efficient integration, effective collaboration, and better visibility and insight. Buyers and suppliers can participate in the largest global business network to achieve these goals while extending their existing business applications and processes to their partners.

1.3.1.2.Applications1.3.1.2.1.StrategyOur innovation strategy for applications is based on a few simple imperatives that focus on customer value: we deliver relevant evolutionary and breakthrough technology as well as business innovations along a clear road map without large and disruptive upgrades.

The road map for SAP Business Suite combines two tracks: evolution of existing functionality and use of new technology (SAP HANA, mobile, cloud) for breakthrough innovation.

Evolutionary innovation takes place in the following areas:

• userexperience – Easier to consume for existing deployments (for example, using SAP NetWeaver Business Client software and floor-plan manager) and superior user experience for new developments (for example, with HTML5 and embedded 3D visualization)



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15. SAP SRM is not included in the scope of applications powered by SAP HANA yet. For SAP ERP, see SAP Note 1768031; for SAP CRM, see SAP Note 1768032; for SAP SCM, see SAP Note 1768043.

business processes as and when needed and invent new business models smarter like never before. As an example, the suite can help unlock new growth opportunities and boost competi-tiveness by allowing you to make smarter deci-sions with predictive analysis and simulation on Big Data (for example, social media) to amplify top-line growth. In addition, you can help ensure continuous innovation by taking advantage of new applications powered by SAP HANA from SAP partners (for example, mobile apps and cloud applications).

• fasterbusinessprocesses SAP Business Suite, powered by SAP HANA can help your organization become a data-driven enterprise by allowing you to collect, consolidate, and consume real-time data faster.As another example, the suite can help you drive business at the speed of the market and boost respon-siveness by dramatically accelerating your core business processes (for example, financial close, material requirements planning, customer segmentation) – for reduced operational costs.

• Simplerbusinessinteractions SAP Business Suite, powered by SAP HANA can help your organization become a people-driven enterprise by providing your business users with actionable insights to decide and act in a simpler way. As an example, the suite can help boost productivity by allowing real-time inter-actions via user-driven experiences. It can also simultaneously simplify IT by bringing together analytics and transactions into one platform (for example, simplified operational reporting) – for increased user adoption and reduced TCO.

New technologies like in-memory and mobile are opening new avenues to completely reshape your industry by driving your business in real time. This is why SAP Business Suite is now powered by SAP HANA,15 the next-generation platform. With SAP HANA, we provide a modern suite of applications unifying analytics and transactions into a single in-memory platform.

The result? You can leverage the suite to rethink your business processes as needed with embedded intelligence into your transactions, make more relevant business decisions with advanced analysis like predictive, or simply invent business models not possible before. You can also perform real-time planning, execution, reporting, and analysis across your end-to-end business processes. And business users can get – at their fingertips – a unified, 360-degree view of real-time information, on many devices, across SAP Business Suite applications and even beyond, like information from sensors and social media.

With SAP Business Suite powered by SAP HANA, you can run your business in real time with smarter business innovations, faster business processes, and simpler business interactions – for unprecedented business value.

This approach allows you to work with a single source of truth with:

• Smarterbusinessinnovations SAP Business Suite, powered by SAP HANA, can help your organization become an innovation-driven enterprise by allowing you to rethink


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The shipment strategy adheres to the following fundamental principles:

• Minimaldisruption – Existing processes are most likely not changed after the technical deployment

• Continuous – Functionality is provided on a continuous basis instead of solely through large deployments

• Consistency – All pieces should fit together

To better address customer needs in growth markets, we invest significantly in localization of our applications.

We continue our commitment to offering high-value services to safeguard customer investments.

For SAPBusinessOne, we intend to continue enhancing our existing offering while delivering new innovations and value. Planned enhance-ments of existing offerings cover aspects like performance optimization, selective architecture and technology renovations, superior user experience, and advanced integration to enable subsidiary business. For SAP Business One OnDemand, we plan further enhancements and intend to broaden the support of device platforms for the SAP Business One mobile app. With SAP Business One powered by SAP HANA, you can run SAP Business One on our new, very fast, innovative database and benefit from the latest advancements when processing analytical or transactional data.

With SAP Business Suite powered by SAP HANA, we allow you to transform and expand with confidence by continuing to innovate without disruption on an open platform.

Innovation and improvements for SAP Business Suite software are intended to be delivered in the least disruptive way. This allows flexible adoption by keeping IT systems agile and scalable to meet the changing business requirements of a company.

• Incremental improvements to current products based on Customer Connection (see section 1.2.4., “Influencing SAP Solutions”) are delivered with SAP Notes. Functional improvements provided in SAP Notes are immediately available after development and can be implemented quickly. The notes are consolidated into support packages, enhancement packages, and new product versions. All consolidated functional enhancements are delivered inactively to avoid unintentional activation of functionality.

• Larger functional enhancements or significant new functionality for core processes are delivered through side-by-side shipments or add-ons (including in-advance shipments). Separate deployment allows selective updates for the evolution of existing functionality. The benefit is that core processes are kept stable, meaning that there are only minimal requirements for regression testing. These short-term improve-ments for SAP Business Suite core applications are delivered between SAP enhancement packages.

• Continuous innovation for existing releases is delivered in enhancement packages. This allows the nondisruptive delivery of new and highly integrated functionality as well as accumulated functionality delivered in support packages and add-ons (in-advance shipments) for SAP Business Suite core applications.



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16. SAP PLM is part of, and shipped with, SAP ERP or its corresponding enhancement packages.

CoreApplicationsandCorresponding EnhancementPackagesThe core applications of SAP Business Suite are SAP ERP, including SAP Product Lifecycle Management (SAP PLM), as well as SAP Customer Relationship Management (SAP CRM), SAP Supplier Relationship Management (SAP SRM), and SAP Supply Chain Management (SAP SCM).

• SAPERP supports mission-critical business processes for finance, human capital manage-ment, asset management, sales, procurement, and other essential corporate functions as well as industry-specific processes.

• SAPCRM provides a comprehensive set of functionality for marketing, sales, and service to obtain the customer intelligence needed to effectively manage customers and customer-related processes.

• SAPPLM16 helps companies manage, track, and control all product-related information over the complete product and asset lifecycle as well as throughout the extended supply chain.

• SAPSRM provides a set of procurement func-tionalities that helps organizations in all indus-tries improve their centralized sourcing and contract management in addition to interacting with suppliers through multiple channels.

• SAPSCM allows companies to adapt their supply chain processes in an ever-changing competitive environment.

SAP enhancement packages for the core applica-tions of SAP Business Suite are a proven approach to accelerate the delivery of innovation to our cus-tomers. Enhancement packages provide improved business functions to improve the efficiency and flexibility of existing business processes. We also provide tools and services to identify the business functions that are likely to deliver the best business value based on the analysis of productive processes and functions of our customers.

1.3.1.2.2.ProductPortfolioSAP Business Suite SAP Business Suite software helps enterprises in all industries execute and optimize business and IT strategies by providing modular applications that improve the ability to perform end-to-end business processes across and beyond the enter-prise. SAP Business Suite consists of a set of core applications (including enhancement packages), industry applications, and supplementary appli-cations built on the SAP NetWeaver technology platform. These applications are designed to support a large set of end-to-end processes for lines of business in their respective industries. The open architecture of SAP Business Suite supports the extension of end-to-end business processes beyond the walls of the enterprise to connect to partners, suppliers, service providers, and customers – and to support process visibility, monitoring, and analytics.

SAP Business Suite is also the foundation for a significant number of partner offerings that use SAP Business Suite as their foundation to create specialized process extensions and functions that complement our platform. Open interfaces and process management tools provided by SAP NetWeaver support process integrity and allow partners to focus on their specialized domain expertise.

SAP Business Suite is now also powered by SAP HANA. With these applications, you can run your business in real time with smarter business innovations, faster business processes, and simpler business interactions.

The applications that make up SAP Business Suite are described in the following sections.



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SAP Business One Designed for small businesses that want to compete effectively and accelerate growth, the SAP Business One application17 provides a single solution to manage your most critical business processes – from sales and customer relationships to financials and operations. Sold, implemented, and supported by our network of partners, it is the entry-level and most affordable ERP application within the portfolio of SAP solutions and has proven success for small businesses and subsidiaries of large organizations.

Available in 40 country-specific versions in 27 languages, SAP Business One can be easily tailored and extended to meet specific business processes and changing needs. SAP Business One includes a software development kit that contains programming interfaces and develop-ment tools that support customers and SAP partners in easily integrating external applications with SAP Business One to fit the unique needs of their customers. Today, more than 500 partner-developed industry-specific and functional add-on applications are available today.

SAP Business One can be easily connected with applications across an extended business network – for example, headquarters, subsidiaries, trading partners, and distributors. Preconfigured integration for SAP Business One is available to quickly and affordably integrate the application with both SAP and non-SAP software.

IndustryApplicationsWe complement the support for basic business processes common to all large enterprises with support for industry-specific processes. This support is delivered as part of SAP ERP or as separate industry applications (for example, the SAP Dealer Business Management application or the SAP Reinsurance Management application). Industry applications integrate with the core applications of SAP Business Suite to safeguard process and data integrity. The architecture and business functionality of the industry applications are a result of our in-depth understanding of industry-specific business requirements and the resulting business processes. We continuously enhance our industry portfolios by adding new applications that address the highly specialized business needs of our customers in their focus markets. For an overview of available industry applications, see section 3.2.1.2., “Industry Applications.”

SupplementaryApplicationsSupplementary applications are applications that support specialized business processes common to a large number of industries. They deliver a short time to value, appeal to specialized business users, and offer a high degree of process flexibility. Supplementary applications include, for example, the SAP Portfolio and Project Management application, Duet® Enterprise software, and SAP Business Communications Management soft-ware. In addition, enterprise services are also included as supplementary applications. Supple-mentary applications are grouped with the core application or industry portfolio they complement in section 3, “Availability and Maintenance Details for SAP Releases.”

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SAP HANA opens new opportunities for real-timebusiness intelligence. Embedded predictive analytics, sentiment analytics, and other analytical tools will complement analytics solutions from SAP. Big Data analytics will be significantly improved by the integration of Hadoop.

SAP HANA is also planned to enable enable next-generationplanningandgRCsolutions. Integrated planning will leverage in-memory computing. We intend build out real-time GRC scenarios and develop industry-specific risk analytics applications.

Business process analytics are built for industriesandline-of-businessprocesses and enriched with content.

1.3.1.3.2.ProductPortfolioAnalytics solutions from SAP enable individuals across all levels of the business, from the shop floor to the corner office, to have a more profound impact on their organization. By enabling people to make better-informed decisions more easily with intelligent data, align their strategy with plans across the value chain to achieve objectives, and adapt and succeed in a constantly changing market, you can ultimately secure a competitive edge for the business.

With analytics solutions from SAP, you can generate meaning out of the chaos of Big Data and make it available for anyone, at anytime and anywhere, to collaborate and create risk-aware plans across lines of business with which you can execute effectively and measure performance. You can rapidly identify and respond to opportu-nities and risks as they unfold, understanding and predicting future outcomes and taking appropriate action.

With SAP Business One, we make our innovations in our five market categories – Applications, Analytics, Cloud, Mobile, and Database and Technology – available to even the smallest businesses:

• Fully integrated SAPCrystalReports® software lets you design, explore, and deliver interactive reports by capturing data from both SAP Business One and associated software solution partner applications.

• SAPBusinessOneanalyticspoweredby SAPHAnA is available for companies that have large amounts of data and require real-time processing.

• SAPBusinessOnemobileappforiPhoneandiPad18 provides immediate access to the most relevant business information from any location at any time.

• SAPBusinessOneOnDemandprovides all the benefits of SAP Business One in a cloud-based offering and eliminates the need to involve IT.

• SAPBusinessOnepoweredbySAPHAnA, brings the power of in-memory processing and the SAP HANA database to make SAP Business One powered by SAP HANA, enabling more sophisticated business processes and unmatched speed.

1.3.1.3.Analytics1.3.1.3.1.StrategyWe will significantly improve our already robust analytics solutions from SAP by embedding in-memory technology and content into all analytics offerings. We are introducing state-of-the-artvisualization solutions for the business intelligence market. Mobile analytics are integrated with SAP Mobile Platform.

18. SAP currently offers this mobile app free of charge in the iTunes store. An SAP Business One application is required for access to this mobile app. Only the latest version is available in the iTunes store.



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increase working capital. You also have the ability to optimize profitability by gaining deeper insight into costs and profitability across a number of dimensions of your business – such as customer, channel, and product. Solutions for enterprise performance management include the SAP Strategy Management, SAP Business Planning and Consolidation, SAP Profitability and Cost Management, SAP Financial Consolidation, and SAP Disclosure Management applications. For more information, see www.sap.com.20

Governance, Risk, and ComplianceSAP solutions for governance, risk, and compliance help the CFO to reduce the cost and effort to manage risk and compliance while more confi-dently protecting revenue streams and optimizing financial performance. The applications automate risk and compliance activities by leveraging best practices and a scalable enterprise system, resulting in reduced cost of compliance, better risk and audit programs, and improved opera-tional efficiencies. They enable proactive preven-tion of risk events and compliance violations, minimizing the impact and duration of risk events and shortening time to value of risk and compli-ance investments. Additionally, risk and compli-ance programs can be embedded into strategy management and planning, fostering ongoing optimization of business operations and improved communications between risk practitioners and company executives. Governance, risk, and compliance solutions include, for example, the SAP Risk Management, SAP Access Control, and SAP Global Trade Services applications as well as the SAP Sustainability Performance Management analytic application. For more information, see www.sap.com.21

Business IntelligenceBusiness intelligence (BI) solutions allow business users to interact with business information and accurately answer ad hoc questions without advanced knowledge of the underlying data sources and structures. BI solutions help business users to gather data across all sources and formats and deliver it as useful, consumable in-formation inside and outside your organization. You can use BI tools to uncover trends and patterns to solve business problems, anticipate business changes, and help reach organizational goals. Business users may track and analyze key business metrics via dashboards, interact with sophisticated visual representations of information, and take advantage of user-friendly features that provide self-service access to critical business information. With mobile BI, you can access the business intelligence you need to make critical decisions – anytime, anywhere, and on any device. SAP BusinessObjects BI solutions include, for example, the SAP BusinessObjects BI platform, SAP Crystal Reports software, SAP BusinessObjects Dashboards software, and SAP Visual Intelligence software. For more information, see www.sap.com.19

Enterprise Performance ManagementWith SAP solutions for enterprise performance management (EPM), organizations become more agile, gaining alignment, visibility, and confidence in decision making that gives them optimal control and competitive advantage. Better control of per-formance is enabled by an understanding of how strategies will be impacted by risk and the ability to adjust plans and expectations accordingly. By closely monitoring and understanding company spending, for example, you can reduce costs and


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1.3.1.4.Mobile1.3.1.4.1.StrategyThe acquisition of Sybase was a major milestone in our mobile strategy. All SAP and Sybase assets have been aligned, and we intend to extend the reach of our customers by:

• Enabling companies to better connect with their employees, vendors, customers, and end users to consume data and processes from different devices everywhere

• Providing business users with information from both inside and outside the enterprise, so they can make decisions based on a broad array of data according to their individual use cases

• Helping business users cooperate and optimize performance across a dynamic business network

• Improving productivity by rethinking supply chain, transportation, and healthcare business processes based on the fact that hundreds of billions of devices have become connected

• Helping to ensure security, integration, and mobile enablement of existing applications

• Enabling partners, customers, and business users to extend the functionality of SAP soft-ware and build their own user experiences

In 2012 we extended leadership in enterprise mobility with the acquisition of Syclo. With the addition of Syclo's products, SAP now has a mobile product portfolio for new mobile asset manage-ment and field service solutions all running on SAP Mobile Platform, our mobile application platform, which we plan to continue to evolve in the future.

We deliver significant usability innovation, have created a large ecosystem of developers, and deliver robust enterprise-grade security.

Applied AnalyticsApplied analytics arms you with industry-specific, role-based insight into business performance – reliable information that you can use to make the right decisions for your business.

Our solutions incorporate best practices with industry-specific or line-of-business–specific content with the intent to enable rapid time to value. With these solutions, users benefit from key performance indicators (KPIs) that track customers’ unique challenges, such as time to market, and support them in managing multiple aspects of their business. Examples of analytic solutions from SAP are the SAP Sales Analysis for Retail and the SAP Performance Analytics for Engineering, Construction, and Operations analytic applications. For more information, see www.sap.com.22

Applied analytics also includes Edge solutions for small and midsize enterprises. These are the BI, information management, and enterprise performance management solutions of choice for growing companies that want to improve business processes, anticipate and respond to the rapidly changing business environment, discover new opportunities, and gain an advan-tage over the competition.

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Our unification efforts has resulted in the devel-opment of SAP Mobile Platform, which combines Sybase® Unwired Platform, the former Sybase 365 Mobiliser Platform (for business-to-consumer applications), and Agentry from acquired Syclo into a single platform enabling on-premise or cloud-based deployments. SAP Mobile Platform also includes software development kits (SDKs) and supports industry-standard interfaces, allowing organizations to develop compelling native and hybrid applications running iOS, Android, Windows, and BlackBerry operating systems using the inte-grated development environment of their choice.

Mobile AppsSAP is committed to delivering our customers the broadest selection of mobile apps supporting all popular platforms developed by us and our development partners. Our goal is to exponentially grow the applications running on our mobile platform by opening up mobile application devel-opment to our entire ecosystem and supporting developers all the way in order to bring these innovative applications to the market. Applications are built on SAP Mobile Platform, which offers a flexible open infrastructure to strategically respond to evolving device type and data source needs while providing customers the ability to customize the mobile apps to their specific busi-ness needs. We are building a variety of mobile apps to address business needs: line-of-business apps, industry apps, consumer apps, and mobile apps for analytics.

1.3.1.4.2.ProductPortfolioEnterprise Mobility ManagementBusiness information lives in multiple applications, data stores, and other internal or external sources. The business requirement is to protect critical enterprise data, content, and applications residing on multiple device platforms (smartphones, tablets, and laptops) running different operating systems, such as Android, BlackBerry, iOS, and Windows. Making this information available in a mobile environment is complex and introduces security risks and high costs. Securely managing this complexity requires an enterprise mobility management solution that includes secure mobile device and application management and mobile content management. For this we offer, for example, the SAP Afaria® mobile device management solution and the SAP Mobile Docu-ments solution for mobile content and document management.

Mobile PlatformWith the acquisitions of Sybase and Syclo, we now offer a comprehensive infrastructure for enterprise mobility. This complete approach helps SAP customers unwire their enterprises by breaking down IT barriers and delivering critical information and capabilities to employees, partners, and customers – on any platform, device, or network – at anytime and anywhere, without sacrificing security. Gartner recognized SAP – and Syclo prior to acquisition – as leaders in their Magic Quadrant for Mobile Application Development Platforms.



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• Mobileappsforprocurement help your purchasing organization to enable employees and managers to initiate and process purchase requests and approvals as well as keep the supply chain functional. An example is the SAP Cart Approval mobile app.

• Mobileappsforsales allow sales account executives and managers to be more productive by checking on specific customer or product information. Sample mobile apps include SAP CRM Sales, SAP Sales Order Notification, SAP Customer and Contacts, and SAP ERP Order Status.

We also provide mobileapps designed for specificindustries that address their unique challenges and opportunities. Samples include the SAP EMR24 Unwired, SAP Retail Execution, and SAP In-Store Product Lookup mobile apps. For more information and a complete list of mobile apps, see www.sap.com/mobile.

In addition, we provide mobile apps for businessestoenticeconsumers with engaging, innovative, eye-catching mobile apps built on our develop-ment platform. These innovative apps create unique and relevant experiences for customers wherever they are. Examples include the SAP Utilities Customer Engagement and SAP Customer Loyalty mobile apps.

Our line-of-business apps offer the same design patterns as consumer apps – user friendly, simple use cases, and quick development and deployment. Here are some examples:23

• Mobileappsforfinance help employees and managers turn wait time into productive time, which increases worker productivity and efficiency, increases managerial insight into expenses, and improves cash flow. Sample mobile apps include SAP GRC Access Approver, SAP GRC Policy Survey, SAP Payment Approvals, SAP RealSpend, SAP Travel Expense Approval, SAP Travel Expense Report, and SAP Travel Receipt Capture.

• Mobileappsforhumanresources help your organization engage the workforce, boost employee productivity and efficiency, increase managerial insight, and support better decision making. Sample mobile apps include SAP Employee Lookup, SAP Interview Assistant, SAP Leave Request, SAP Timesheet, and SAP Manager Insight.

• Mobileappsformanufacturing help keep your manufacturing operations performing at peak efficiency and provide access to SAP ERP to a broad range of employees. Examples are the SAP EHS Safety Issue, SAP ERP Quality Issue, SAP CRM Service Manager, SAP Inventory Manager, SAP Rounds Manager, and SAP Work Manager mobile apps.

23. For a complete list of mobile apps, see www.sap.com/mobile.24. The abbreviation “EMR” stands for “electronic medical record.”


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To help you find the mobile apps that meet your unique and increasingly mobile business needs, SAP Store provides a place to discover, evaluate, and buy certified mobile apps quickly by line of business and industry. From SAP Store, you can download demo versions of the mobile apps offered by SAP and our partners and developed on SAP Mobile Platform and certified by SAP. You can also use the SAP Store mobile app to explore all of the SAP and partner-certified mobile apps. For more details, visit SAP Store.

Finally, we offermobileappsforanalytics. In today’s highly mobile workforce, the need for timely analytics does not end when people leave the office. With the emergence of portable devices and revolutionary innovations, such as in-memory computing, mobile analytics is an intuitive, fast, and convenient way for business professionals to keep track of key performance metrics and more. Sample mobile apps include SAP BusinessObjects Mobile software and the SAP BusinessObjects Explorer® mobile app.

In addition to mobile apps developed by SAP, our partners are also building apps and expanding the choice for customers. You also have the ability to create your own mobile apps using SAP Mobile Platform.


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SAP HANA platform

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25. For more information about the combined power of SAP HANA and AWS, see www.saphana.com/community/solutions/cloud-info.

Significant innovations have been developed continuously in every single component of the technology and database stack, and SAP HANA is a breakthrough innovation in this field: an in-memory database that natively leverages hardware evolution in processors, memory, storage, and networks (see Figure 5). SAP HANA is now also available in the cloud, using cloud infrastruc-ture providers such as Amazon Web Services (AWS)25 that can be deployed for productive usage.

1.3.1.5.DatabaseandTechnology1.3.1.5.1.StrategySAP will continue to extend the technology lead that we have established with our database and technology platform for business applications and analytics in the market. Our database and technology portfolio is built to seize new oppor-tunities for networked enterprises by using tech-nologies such as cloud, in-memory, and mobile computing. Our investments in these areas are made with leadership in mind.

figure5:SAPHAnAInnovationsOverview


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26. For more information, see sap.com under the following link www54.sap.com/solutions/tech/database/software/overview.html.

Database Our database solutions include in-memory, cloud, and mobile technology – for instant answers to complex queries, rock-solid reliability, and reduced costs. They help you to maximize performance with extreme transaction processing and gain real-time insight, all delivered with anytime, anywhere access to mission-critical information.

We offer several components that make up a real-time data platform, including SAP HANA, SAP Sybase IQ software, SAP Sybase Adaptive Server® Enterprise, and the SAP Sybase SQL Anywhere suite.26 In addition, also see section “Information Management” for more software products that support a real-time data platform.

Application Development and Integration SAP NetWeaver provides a comprehensive appli-cation infrastructure technology stack, designed to efficiently develop, run, and extend SAP, customer, and partner applications. Developers benefit from massive support of open standards and open source technologies as well as full inte-gration with core processes and data in business applications from SAP. Technological advances such as in-memory data management, mobile access, and cloud deployment become consum-able for regular business applications through SAP NetWeaver. The components that make up SAP NetWeaver are described in the following sections.

Our vision for a consolidated information manage-ment solution is a real-time data platform that brings together SAP HANA, products resulting from the acquisition of Sybase, common modeling, centralized monitoring, data movement, and information management services, which helps ensure addressing all data problems customers face today.

1.3.1.5.2.ProductPortfolioWe invest in our technology portfolio to provide a comprehensive approach to the orchestration of business applications that close the gap between insight and action, no matter if these applications are deployed and consumed on premise, on demand, or on mobile device. On the one hand, orchestration addresses consistent application architecture, consistently applied product and technology standards, and process, information, and interface integrity. On the other hand, it supports key practices, such as business process management, application lifecycle management, and data management. SAP NetWeaver delivers key functions to support business application orchestration, to form the application infrastruc-ture for SAP and third-party business applications, and to support solutions that enhance team productivity, business processes, and application integration.


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27. Includes the SAP NetWeaver Business Process Management component, the SAP NetWeaver Business Rules Management component, and the SAP NetWeaver Process Integration offering. For more information, see www.sap.com/platform/netweaver/components/process-orchestration.

28. Includes the SAP NetWeaver Identity Management component and the SAP NetWeaver Single Sign-On application. For more information, see www.sap.com/solutions/technology/application-foundation-security/security-solutions-overview.epx.

29. For more information on SAP NetWeaver BW, see www.sap.com/solutions/technology/data-warehousing/solutions-overview.epx.

EnterpriseComponentsofSAPnetWeaverandCorrespondingEnhancementPackagesSome powerful technology infrastructure prod-ucts of SAP NetWeaver are shipped separately from the releases of SAP NetWeaver. This allows enterprises to extend and optimize business pro-cesses that are orchestrated across on-premise, on-demand, and on-mobile-device interactions. Additionally, as the technical foundation for service-oriented architecture, SAP NetWeaver delivers a modular set of functions with the aim of reducing IT complexity and increasing business flexibility across heterogeneous IT landscapes. Among these separated components are SAP NetWeaver Process Orchestration27 software and products for secure identity, access manage-ment,28 and business warehouse acceleration.29

For a complete overview of our technology offerings, see www.sap.com/solutions/technology /strategy/index.epx.

foundationComponentsofSAPnetWeaverandCorrespondingEnhancementPackagesWith the core functionality of SAP NetWeaver, you can efficiently develop and run business applica-tions, using the SAP NetWeaver Application Server component for application scalability; manage a data warehouse for BI using SAP NetWeaver BW; use operational data provisioning to take advan-tage of the most recent analytical BI solutions directly through applications; and offer access to applications and information using the SAP NetWeaver Portal component. IT organizations can use SAP NetWeaver to manage the lifecycle of applications that keep the quality, performance, and integrity of business solutions at a high level.

Foundation components are technically delivered in releases and enhancement packages for SAP NetWeaver. As with enhancement packages for the core applications of SAP Business Suite, enhancement packages for SAP NetWeaver are the preferred approach to delivering continuous innovation while keeping the core software stable. Progressing from an SAP NetWeaver release to an enhancement package for SAP NetWeaver is optional; however, adopting a business function in an enhancement package for SAP Business Suite applications might require a specific enhancement package for SAP NetWeaver.


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Some of the key information management solutions provided by SAP include SAP Data Services software, SAP Information Steward software, SAP Sybase PowerDesigner software, SAP Sybase Event Stream Processor, and SAP Sybase Replication Server®. For more informa-tion, visit w w w. sap. com37

1.3.2.LICEnSIngMODEL

LicensingOverviewWe offer software licenses that provide compre-hensive solutions for business scenarios. There-fore, we have grouped applications that support core business processes into solution portfolios that serve the needs of customers in 24 industries.

The type of licensing model that we offer is dependent on the type of deployment for certain SAP solutions. We offer two predominant software license models:

• Perpetual licenses • Subscriptions

SAP software deployed by customers on premise is usually licensed under a perpetual license model in which customers pay an up-front fee to gain the rights to use the software without any time restric-tions. SAP software deployed as an on-demand or software-as-a-service type is usually offered under a subscription model in which customers are allowed to access the software for a limited time.

IT Management An IT management portfolio30 is designed to run IT as a business. We offer comprehensive solutions to increase responsiveness, optimize costs, and reduce risk in the IT department. While application lifecycle management with solutions such as SAP Solution Manager31 and SAP Test Data Migration Server32 software is at the core of IT management, there is more needed to make the difference: IT portfolio and project manage-ment,33 IT service management,34 IT strategy management, analytics and governance,35 and IT infrastructure management.36 In the first three areas, we combine powerful SAP business applications for the needs of the IT department, whereas IT infrastructure management is largely performed with the technology capabilities enabled by SAP NetWeaver.

Information Management You can maximize the business value of your data – both structured and unstructured – across your organization. Our information management solutions address the business activity of creating, cleansing, integrating, managing, governing, and archiving structured and unstructured data. They create the data foundation for analytical, operational, and data governance initiatives. Our information management software can help you proactively govern data to help you collect complete and accurate information, minimize IT costs, and achieve regulatory compliance.

30. For more information on IT management, see www.sap.com/lines-of-business/it/solutions-overview.epx.31. For more information, see www.sap.com/platform/netweaver/components/solutionmanager. 32. For more information on SAP Test Data Migration Server, see www.sap.com/tdms.33. For more information on IT portfolio and project management, see

www.sap.com/lines-of-business/IT/portfolio-and-project-management/index.epx.34. For more information on IT service management, see www.sap.com/lines-of-business/IT/IT-service-management/index.epx.35. For more information on IT strategy management, analytics, and governance, see

www.sap.com/lines-of-business/it/solutions-overview.epx.36. For more information on IT infrastructure management, see www.sap.com/lines-of-business/it/solutions-overview.epx.37. For more information about available SAP solutions for information management, see

www54.sap.com/solutions/tech/enterprise-information-management/software/overview/highlights.html.


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The SAP license portfolio includes the following categories:

• SAP Business Suite (including industry portfolios, enterprise extensions, and enterprise foundation)

• SAP BusinessObjects BI solutions • SAP solutions from the Sybase acquisition • SAP NetWeaver • SAP HANA

For each category, we offer a set of package licenses that permit the use of the respective software. The five main categories correspond to the main sections of the SAP price list – they do not necessarily correspond to a technical solution view. For example, a package license for SAP Business Suite may include use rights for appli-cation components that, from a technical solution perspective, are branded as SAP NetWeaver.

Under the perpetual model, we license our on-premisesoftware through a combination of package licenses and named user licenses (also see Figure 6 for a graphical representation of our application licensing model for on-premise perpetual licenses). Package licenses entitle a licensee to deploy and use the specified software functionality, provided that the appropriate users accessing the functionality are licensed as well. Every user accessing the package license needs to have the appropriate named user license. We offer several user categories that depend on the role of the individual user. Additionally, SAP BusinessObjects BI solutions and SAP solutions from acquired Sybase may be flexibly licensed based on the number of users and other metrics dependent on the solution.

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specified software functionality, provided that the users accessing the functionality are licensed as well. Every user accessing the package license needs to have the appropriate named user license. We offer several user categories that depend on the role of the individual user.

Named user licenses are generally not tied to a specific package license but are valid across all package licenses. Named users may access license packages only to the extent permitted by their named user licenses. This means that a software function can only be used if the licensee holds the appropriate package license and if each user of this function holds the appropriate named user license.

The package license determines the general functional entitlement of a licensee, while the number of named user licenses and the business metric associated with a package license deter-mine the permitted intensity of use.

In addition, selected partners who support the SAP Business All-in-One fast-start program offer a subscription-based hosting, licensing, and delivery option in all major markets. Customers can pay a subscription fee for a solution that is hosted and managed by partners, thereby minimizing up-front financial investments and avoiding maintenance costs. This option is limited to SAP Business All-in-One solutions and analytics solutions from SAP. It has a limited functional scope and is not available in all countries.

The licensing model for SAP Business ByDesign is based mainly on a subscription fee payable per named user per month to receive the service to get access to SAP Business ByDesign.

Cloud offerings from SAP are usually based on a subscriptionfee payable to receive the service that provides access to the corresponding on- demand solution. The subscription fee includes the use of preconfigured software and additional services, such as hosting and application man-agement, basic software setup, basic software training, and access to support. Depending on the offering, some on-demand SAP solutions may require additional fees, such as fees for addi-tional storage or for the setup in a private-hosted edition.

SAP Business One licensing is based on named user fees and product options. Pricing is based solely on the use of the SAP Business One application. A named user is an employee of a customer and its subsidiaries or an employee of business third parties authorized to access, directly or indirectly, the licensed application. Concurrent usage is not permitted. The rights of a named user may be restricted by the type of user license granted. SAP Business One product options are optional components that extend the functionality of the application.

SAP Business One is also offered in a subscription-based hosting model. Rather than licensing the solution up front and managing everything in-house, customers can pay a subscription fee for the use of SAP Business One. It is hosted and managed by partners. Contract durations run from 12 months to four years and are then renewable on a yearly basis.

The software licenses required for an SAP Business All-in-One solution are a combination of package licenses and named user licenses. Package licenses entitle a licensee to deploy and use the



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1.4. Services and Support

In addition, to help you adopt solutions more quickly, realize higher value and higher efficiency, and minimize risk when implementing our solu-tions, SAP Services offers a portfolio of services for newer offerings while working with our eco-system and partners to ensure ample coverage for mature and well-established solutions, with wide expertise that can be provided with scale and minimum risk).

The SAP Services portfolio is segmented into the following organizational units:

• SAPConsulting – With more than 11,000 resources on a global scale, SAP Consulting operates along the entire plan-build-run spec-trum in the application, analytics, cloud, mobile, and technology areas, providing business transformation services, industry-specific and solution-specific expert services, services for SAP BusinessObjects and analytics solutions, IT transformation services to increase operational efficiency, and innovation-focused services for cloud and mobile. SAP Consulting also offers quality assurance and program and project management services to both customers and partners in order to mitigate deployment risks. To learn more about SAP Consulting and view our entire catalog of consulting services, see www.sap.com/services-and-support/index.epx.

1.4.1.SAPSERvICES

The SAP Services portfolio is designed to enhance, enrich, and facilitate the implementation, adoption, and usage of our solutions throughout their lifecycles. In order to facilitate their delivery and consumption, services are made available to customers by a large ecosystem comprising SAP Services and partners (see Figure 7).

For 40 years, the SAP Services organization has been helping define and address business chal-lenges, implement software solutions, empower workforces, and optimize processes. Its size, scope, and expertise allow SAP Services to deliver the following value to our customers:

• Drive improved business outcomes through business insight and better software usage

• Facilitate the adoption of innovation • Address unique business challenges • Help simplify the software landscape to reduce costs and improve flexibility

• Provide greater predictability and defined outcomes in order to reduce risk

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1.4.2.SAPSuPPORT

To successfully develop, implement, and operate IT, organizations often focus on developing and outlining processes for managing complexity, mitigating risks, and controlling costs. To address these business challenges in 2013 and beyond, we offer a comprehensive and tiered portfolio of support offerings. Customers can select their support level based on their individual business needs and considerations, including landscape complexity and desired depth of SAP support. We provide a complete portfolio of support offerings: SAP Enterprise Support services and basic SAP Standard Support services. In addition, supple-mental support offerings are available, such as SAP ActiveEmbedded services, SAP MaxAttention™ services, and secure support services, which can be tailored to individual requirements. For more information on our support offerings, see www.sap.com/support.

Our support offerings are delivered by the SAP ActiveglobalSupport (SAP AGS) organization. With more than 4,000 support engineers and developers on a global scale, SAP AGS focuses on the support offering, helping you to manage the application lifecycle and optimize solution performance. It facilitates customers’ ability to manage complexity, mitigate risks, and control costs. These services are available through seven strategically located global support centers and more than 30 local support centers. To learn more about SAP AGS and view the complete suite of support offerings, see www.sap.com /services-and-support/support/index.epx.

• SAPCustomDevelopment – With an extensive network of more than 1,000 experts across 10 development centers worldwide, SAP Custom Development helps you extend, enhance, and optimize existing SAP solutions or build innova-tive new applications according to your specific needs, helping to ensure the quality of the final solution and reducing customization risk. SAP Custom Development also provides a catalog of SAP focused business solutions, an extension of standard SAP solutions developed to address niche requirements in specific industries. To learn more about SAP Custom Development and view the complete portfolio of offerings, see www.sap.com/services-and-support /custom-application-development/index.epx.

• SAPEducation – With more than 1,000 resources on a global scale, SAP Education provides a complete and high-quality enable-ment offering across the entire software lifecycle for multiple types of consumers, including technical and business users, project teams, management, customers, and partners). The comprehensive portfolio of learning software and services leverages multimodal delivery channels (on-site, e-learning, virtual classrooms) to accelerate adoption, improve productivity, and reduce costs. SAP Education drives quality throughout the entire ecosystem and helps ensure the maximum value from SAP software. To learn more about SAP Education and view the complete portfolio of offerings, see www.sap.com/training-and-education/index.epx.

In sum, SAP Services drives greater business value throughout the entire software lifecycle and is essential to organizational success. For more information on all of SAP Services offerings, see www.sap.com/services-and-support/index.epx.


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• Engagementmethodology – Supports the customer in conducting both analysis and implementation of derived action plans in a self-reliant fashion and establishes a collaboration model between you and the SAP Enterprise Support advisory center, which provides:

– Proven methodology to identify and address areas of concern – A customer “self-diagnostic” service – Closed-loop methodology, including a KPI measurement platform based on SAP Solution Manager

• SAPEnterpriseSupportAcademyprogram– Provides simplified access to SAP Enterprise Support services, enabling customers to take full advantage of the service. The SAP Enterprise Support Academy helps customers:

– Quickly access SAP Enterprise Support services through a dedicated platform – Upskill professionals to keep them aligned with continuously changing business requirements – Build a successful interaction model between business and IT operations roles

• globalsupportbackbone – Helps organizations collaborate across an entire SAP software eco-system, providing remote support diagnostics using SAP Solution Manager that connect customers with SAP experts located around the world

• Tools,methodologies,content,andcommunityparticipation – Offers the proven methodologies, support for best practices, and standards that help organizations efficiently implement their SAP software and manage their end-to-end solution operations

SAPEnterpriseSupportCompeting in today’s global marketplace increasingly requires organizations to operate IT landscapes that are shaped by global business networks and innovative business processes. As a result, organizations need the proactive expert support and know-how tailored to their needs that can help them manage the complexity of integrating solutions across an IT ecosystem and optimizing each application’s lifecycle.

The SAP Services organization can provide the expert support and knowledge transfer that helps customers to optimize their SAP-centric solutions (consisting of SAP and non-SAP appli-cations), minimize risks, accelerate innovation, manage the lifecycles of their applications – and gain these advantages:

• Continuousimprovementandinnovation – Offers access to the latest SAP software, enhancement packages, support and legal change packages, tools, services and self- services, and procedures for implementing and upgrading SAP software as well as providing customers with up to five days of access to SAP solution architects who:

– Assist customers in evaluating the innovation capabilities of the latest SAP enhancement package – Give customers guidance in the form of knowledge transfer sessions for defined SAP software applications or global support backbone components

• Mission-criticalsupport– Provides a service-level agreement outlining our initial reaction times and corrective action commitment along with 24x7 access to our support advisory center, 24x7 root cause analysis for both SAP software and custom code, and continuous quality checks to identify technical risks and optimization potential



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SAP Standard SupportSAP Standard Support services deliver reactive support to enable continuous and effective business operations. This basic level of support provides customers with the services and tools that enable them to keep their systems up and running efficiently.

SAP Standard Support delivers the following to organizations:

• Continuousimprovement – Keeps your SAP software systems tuned to the latest functional, technological, and regulatory developments and helps you adapt them to new or changed business requirements with the latest software releases and enhancement packages

• Remoteservices – Helps you maintain the technical robustness of your software and gives guidance for special situations in the application lifecycle, such as upgrades or migrations

• AccesstothelargerSAPcommunity – Enriches your IT staff with knowledge on how to operate and maintain your systems and gain access to SAP Service Marketplace

• Messagehandling – Gives you access to a range of self-help tools and knowledge databases and supports you in case of software-related incidents with message handling by SAP experts

• Supportinfrastructure – Helps you manage the operational tasks involved in maintaining your SAP software system through the use of SAP Service Marketplace and SAP Solution Manager

In working with us, enterprises can gain support across the entire lifecycle of their applications, from implementation and testing to maintenance and operations to monitoring, optimizing, and upgrading. In addition, you can acquire the state-of-the-art tools, techniques, content, and support for best practices that help protect and support your IT landscape. With our cutting-edge knowledge, we aim to support you to achieve these business goals:

• Maintainbusinesscontinuity– Increase the availability of business processes and reduce unplanned downtime.

• Protectinvestmentsandaccelerateinnova-tion – Achieve innovation without upgrading current systems.

• Optimizebusinessprocesses – Manage busi-ness processes more effectively.

• Reducetotalcostofoperations– Lower costs by standardizing, integrating, and managing business and IT processes.

The SAP Enterprise Support report provides a status on these categories, recommended actions to be taken, and challenges to be addressed from an SAP support perspective. We are convinced that the value of SAP Enterprise Support will help you receive the most out of your IT investment, enabling your IT staff to provide transparency and additional focus on business process improvement.



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• “RunSAPLikeafactory” – To achieve high solution availability and continuity, customers receive the “Run SAP Like a Factory” method-ology on SAP Solution Manager. Standardization and automation of operations is a key success factor in running SAP solutions. With this meth-odology, we support you in implementing auto-mated monitoring and error handling for your business processes, interfaces, and systems.

SAPActiveEmbeddedSAP ActiveEmbedded is designed by SAP software experts and engineered to adapt to your landscape. SAP ActiveEmbedded services supports an integrated and continuous engagement model, enabling full support coverage across all applica-tion lifecycle phases. SAP ActiveEmbedded offers a choice of engineering service components that aim to reduce the technical risk and cost in imple-mentation, reduce total cost of operations, and allow rapid uptake of innovation. The services are delivered either remotely or on-site by technical SAP experts, leveraging the world-class support service and maximizing the value delivered from SAP Enterprise Support components to provide comprehensive support coverage.

The SAP ActiveEmbedded offering delivers pro-grams that proactively integrate SAP software into our customer’s different operational units. It covers the span of a customer’s IT organization and its business units, truly embedding SAP soft-ware to be part of our customers’ value chain. An SAP ActiveEmbedded engagement is always managed by an SAP technical quality manager who is on-site at the customer’s facilities in order to make sure that the appropriate services are delivered as needed, to help ensure that know-how transfer takes place, and also to act as back-office liaison. An SAP engineering architect is also assigned to help ensure you drive bottom-line and top-line value through the engagement.

SAPMaxAttentionWith SAP MaxAttention, our flagship support offering, we offer a set of engineering services covering all stages of your SAP application lifecycle – from planning and implementation to operations and optimization. The wide range of services includes support for safeguarding complex solutions, implementing continuous improvement practices for productive solution operations, and planning new releases and upgrades. When customers choose SAP MaxAttention, they are securing the highest level of commitment that we make to our customers. The following four delivery areas were defined to support the availability, performance, quality of data, and, most important, the integrity of your SAP solution:

• Acceleratedinnovation – Rapid prototyping of new SAP software innovations allows you to take advantage of game-changing innovations from SAP, including SAP HANA and mobile technology from acquired Sybase, more quickly, which normally results in quick time to value.

• Integrated,end-to-endapplicationlifecyclemanagement – Covers SAP and non-SAP software environments, requirements to deploy, modifications and upgrades, setup, and establishing safe ways for you to manage your environment.

• Integrationvalidation – Business processes need to be tested end to end, to check not only the functional correctness but also data consis-tency, scalability, and operability. We support customers in validating the integration of the solution being implemented by checking its compliance with operation standards, product standards, and solution standards that are defined by SAP. The objective is to safeguard your going-live process and help ensure that what goes live stays live.



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AdvancedSecureSupportServicesfromSAPAdvanced secure support services from SAP help organizations that are using SAP Enterprise Sup-port, SAP ActiveEmbedded, or SAP MaxAttention to comply with strict security regulations and individual data-privacy requirements. The services provide additional flexibility on how data is remotely accessed during the support process, reflecting the advanced needs of organizations operating in the public sector, banking, high-tech, and aero-space and defense industries.

SAPBusinessOneSupportSAP Business One customers receive the following maintenance value:38

• Continuousimprovement– To a licensed SAP Business One customer that has a valid mainte-nance contract, SAP provides software releases and updates that are necessary to keep their infrastructure and SAP Business One system up-to-date (for example, operating system and databases). We plan to deliver minor releases and patches within a major release that apply incremental corrections and updates. When there are changes in legal requirements or accounting regulations for a customer’s local region, we will endeavor to provide software updates that are intended to support those changes.

• Qualitymanagement– We intend to provide tools for the monitoring of systems running SAP Business One and core business processes that provide ongoing monitoring and reporting and are able to create alerts in case an issue should become transparent. Proactive remote services – for example, the remote support platform for SAP Business One – are designed to technically assess the system and may minimize the risk of unforeseen issues, bottlenecks, and standstills and provide a detailed report on the status of the system.

SAP ActiveEmbedded delivers high-quality support by offering you the choice of services from the engineered services portfolio:

• Innovatebetter – The aim of rapid prototyping is to prove that an innovative SAP solution can fulfill specific customer use cases and is shaped to fit into the customer’s actual IT and solution operations environment. The method used is nondisruptive to help ensure that our customers feel that value of our world-class software without needing to disrupt their current IT landscapes. It is not a full-scale implementa-tion project, but the resulting prototype may be moved into production as-is or may become the baseline for custom extensions or for the blueprint phase of a subsequent full-scale implementation project.

• Implementbetter– Lays the foundation for operational excellence from day one through engineered services focused on supporting functional best practice, project management, performance optimization, and solution documentation, using our application lifecycle management methodology.

• Operatebetter – Automation of application operations and business process operations optimizes the usage of resources for supporting the SAP software environment. Use these engineered services, as well as best practices for managing your solution landscapes, and support partners effectively and efficiently.

38. For more information, see http://sappartneredge.com/b1/maintenance (logon to SAP Service Marketplace requires user name and password; new users can register at www.service.sap.com/request-user).


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39. Logon requires user name and password; new users can register at www.service.sap.com/request-user.40. Logon requires user name and password; new users can register at www.service.sap.com/request-user.

1.4.3.SuPPORTfORuPgRADEAnD EnHAnCEMEnTPACkAgEPROjECTS

We help customers align their IT strategies with our release and maintenance strategy and identify the best transition option for their existing SAP applications. We offer tailored services, tools, and information resources to help you understand the value proposition and requirements of an upgrade or enhancement package project and facilitate and safeguard the project execution.

Main offerings include: • Businessfunctionprediction– A self-service that provides a tailored recommendation about business functions delivered by SAP enhance-ment packages for SAP ERP that are relevant for your business. You can generate your individual recommendation free of charge at www.service.sap.com/bfp.39

• Solutionbrowser – Online tool that supports the planning of an upgrade or enhancement package implementation. It helps you identify delta functionality between your existing release and the latest release and enhancement package. It comprises all core applications of SAP Business Suite (SAP CRM, SAP ERP, SAP PLM, SAP SCM, and SAP SRM), including enhancement packages and SAP Solution Manager. You can access it directly at www.sapsolutionbrowser.com.

• upgradedependencyanalyzer– This service analyzes potential impacts for your SAP software system landscape when upgrading one or more SAP Business Suite applications and their components. You can start the analysis at www.service.sap.com/uda.40

• knowledgetransfer– Through their SAP partners, customers can access support assets and best practices for implementation and operations processes. Content and tools to reduce costs and risks with standard processes are provided to their SAP partners on the SAP PartnerEdge® program site and the online expert forums for SAP Business One. Customers can participate in SAP Community Network to exchange information and questions with other SAP Business One users and using the content in the SAP customer portal for SAP Business One to learn about best business practices, service offerings, and problem resolution.

• Problemresolution – Customers with a valid maintenance contract can access an extensive knowledge base for self-help support. On top of that, the customers can request support services from their SAP partners. Finally, SAP Business One support strives to provide problem resolution if the customer’s partner cannot find a solution or work-around for an issue they have reported. If the issue is very high priority, SAP provides support 24x7 to help ensure any disruptions to normal operations are as brief as possible.




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The regional teams of the global upgrade office at SAP will help you get a quick start on your SAP Business Suite upgrade and on any topic related to SAP Business Suite and SAP enhancement packages, and they can:

• Assist with developing upgrade plans – from planning to building to going live

• Act as a single point of contact to identify resources (SAP and partners) and help streamline the project

• Provide upgrade best practices and strategies as well as access to key upgrade assets, collateral, and Webinars

Contact the team that is closest to you: • Asia Pacific Japan: [email protected] • Europe, Middle East, and Africa: [email protected]

• Latin America: [email protected] • North America: [email protected]

• Technicalupgradeplanningservicefor SAPERP – Using a standardized and proven approach, this service analyzes the specific upgrade situation and calculates the adjustment, test, basis, and project management efforts for the technical upgrade project.

• TechnicalupgradeserviceforSAPERP– This service provides expert assistance during the technical upgrade. Experienced upgrade experts support customers in all phases of an upgrade project and support a smooth transition to the latest version of SAP ERP.

• functionalityassessmentforenhancementpackagesforSAPERP– This service helps customers who have finalized their upgrade to SAP ERP 6.0 and plan to activate new business functions. Senior application consultants will explain how selected business functions will change their business processes.

For the complete overview of upgrade and enhancement packages, see www.service.sap.com/upgrade41 and www.service.sap.com/erp-ehp.42




mailto:[email protected]




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1.5. SAP Ecosystem and Channels

Our partners help you achieve fast results through:

• Unique services that leverage the SAP portfolio of business software and services

• Well-integrated solutions that extend and complement the capabilities enabled by your SAP software environment

• Expertise to assess your specific needs, facilitate the purchase process, and deploy the right solution for companies of all sizes across all geographies

• Flexible deployment options that fit your business needs – including on premise and on demand

• Helping your company fully use and benefit from the latest SAP innovations across our five market categories – Applications, Analytics, Cloud, Database and Technology, and Mobile

• OEM partners that embed SAP technology to extend the functionality of solutions you are using

• Independent software vendor partners that build applications and provide industry-specific content on top of our leading technology platforms

• Co-innovation that delivers complete solutions that have maximum business impact

To discover the right partner, customers can access the resources provided at www.sap.com/our-partners/find-a-partner.

1.5.1.APOWERfuLECOSYSTEMOfPARTnERS

SAP has one of the industry’s strongest partner networks, with more than 12,000 partners that provide customers the assistance they need to cost-effectively evaluate, select, pur-chase, and implement the right technology for their particular needs (see Figure 8). Visit www.sap.com/partners to learn more about the various SAP partners and partner solutions that can help your company.

figure8:AligningOurPortfolioforCustomerSuccess– APowerfulEcosystemofPartners


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43. For more information on our portfolio of solution extensions, see scn.sap.com/community/solution-extensions.

Proven compliance of a solution extension with SAP product standards helps ensure that these are the best offerings for SAP business and IT environments today and are built into the SAP technology road map to assure a solid ROI. To further reduce IT administration costs, mainte-nance and support is provided through a stan-dardized SAP approach to managing the system’s environment across all phases of the technology life. This minimizes risks and more efficiently manages the application lifecycle – from imple-mentation and testing to maintenance and oper-ations to monitoring, optimizing, and upgrading. This approach offers a single point of contact – SAP. The IT landscape is better protected, and IT is better able to meet the service-level objectives for the business. There is also a business admin-istrative overhead benefit associated with reducing the costs associated with maintaining multiple vendor relationships.

SAP customers are taking advantage of the following solution extensions: • Improving productivity and process transparency with the SAP Extended Enterprise Content Management application by OpenText, which integrates with SAP Business Suite software to manage unstructured content as processes and transactions supported by enterprise applications

• Automating and streamlining the payback and incentive process with the SAP Paybacks and Chargebacks application by Vistex and the SAP Incentive Administration application by Vistex

• Understanding your pricing power, negotiating more competitively with customers, reducing discounting, and stopping profit leakage from rogue deals with the SAP Price and Margin Management application by Vendavo

At SAP, we carefully select, enable, and continually evaluate our qualified partners to maintain the highest levels of quality and customer satisfaction. Customers evaluating partners are encouraged to consider the following quality assurance factors:

• As part of their agreement with SAP, partners are obliged to achieve specific sales, technical training, and certification requirements. These partners are knowledgeable about our offerings and are trained to help you to deliver fast results.

• Third-party and partner solutions that are SAP certified for integration with SAP applications extend, complement, and add value to SAP solutions, thereby helping customers to meet business needs more successfully and drive strong results with the specific functionality they need.

From an SAP product release perspective, two types of partner-sourced solutions are further highlighted below: solution extensions available from SAP and endorsed business solutions available from our partners. Many of these solutions can be found on the SAP Store, also highlighted below.

Solutionextensions43 from SAP are third-party offerings that are broadly applicable for SAP software deployments and are branded, sold, and supported by SAP. SAP solution extensions, developed by independent software partners, integrate fully with SAP software. These solutions offer competitive cross-solution and cross-industry functionality that complements SAP business solutions. We test, validate, approve, and support these solutions – to meet our standards of quality, commitment, and support.


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As part of the partnership, both companies share technology and product road maps to bring a solution to market that provides additional choice and flexibility for businesses running SAP applications. The joint solution can enable customers to improve efficiencies and employee productivity as well as accelerate the delivery of innovative products to market.

1.5.2.SAPSTORE

SAP Store is the e-commerce channel for all enterprise solutions and services from SAP and partners. As an enterprise-ready store, SAP Store offers partner-certified business apps, support for multiple devices and operating systems, and compatibility checks for customers’ landscapes. It is channel ready and supports corporate buying processes, from quote requests to end-to-end online transactions (for example, with payment by credit card). SAP Store contains offerings for all five market categories (Applications, Analytics, Cloud, Mobile, and Database and Technology, and offers more than 1,300 quick-to-implement solutions and services (more than 300 from SAP and more than 1,000 from partners), that are built and suited for the online environment. You can access SAP Store from the Internet, HTML5 tablet, and on iOS and Android devices at www.sapstore.com.

• Gaining a better understanding of opinions and behavior relating to your and competitors’ products and other topics on social media sites, including Facebook, Twitter, blogs, forums, news, and shopping sites with SAP Social Media Analytics application by NetBase

• Reacting quickly to demand-and-supply changes so that you can improve customer service, increase revenues, and reduce the inventories process with the SAP Supply Chain Response Management application by icon-scm

• Simplifying management of workforce-related documents – print and electronic – so you can create complete, compliant, and accessible digital records with the SAP Invoice Management application by OpenText

• Improving IT operations efficiency and system reliability by standardizing critical operational processes across SAP and non-SAP software with the SAP IT Process Automation application by Cisco

• Narrowing the gap between business and IT by capturing business requirements in a working preview of solution designs, changes, workflows, and custom requirements with SAP Application Visualization software by iRise

• Implementing the SAP LoadRunner application by HP to reveal system weaknesses and detect bottlenecks to improve system performance

Endorsedbusinesssolutionsare SAP partner solutions that complement SAP software offerings. They are developed in accordance with our devel-opment guidelines and tested through the solution qualification process to help ensure they meet our quality standards. They are sold and supported by the partner with SAP's endorsement.


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1.5.3.SAPCOMMunITYnETWORk

SAP Community Network44 is an industry-leading professional social network that provides orches-trated online connections between SAP customers, partners, employees, and experts. SAP Community Network enables its members to share ideas and engage with real-world experts in an environment that facilitates collaboration. Member benefits include:

• fastanswersfromavastnetwork – With more than 2.5 million members, 3,000 discussion posts per day on more than 375 topics, members get answers to their questions quickly and learn through dialog with more than 9,000 active bloggers.

• knowledgefromextensivetechnicalandbusinesscontent – Articles, software down-loads, and e-learning modules on nearly every topic relevant to SAP software experts are available here. More than 300,000 people view pages, documents, and downloads from the community each week.

• Theabilitytobuildapersonalnetworkof experts– Not only does the network help organizations drive existing SAP projects to successful outcomes, but participation also helps members grow professionally by connecting with thought leaders and thousands of other experts on a daily basis.

44. For more information, see SAP Community Network at www.sdn.sap.com/irj/scn.


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2. SAPReleaseandMaintenanceStrategy2.1. Release and Maintenance Strategy for

On-Premise Software

45. The strategy described in this section applies to standard releases. “Pilot releases,” “standard-related custom development project releases,” or “custom development project releases” follow a different release and maintenance strategy.


• SAPBusinessObjectsBIplatformenhance-ments may be delivered in major or minor releases. Major releases contain major new functionality, and architectural platform changes are possible; minor releases include new and improved business functions that can be imple-mented and adopted quickly. The interfaces remain stable between major and minor releases. A major SAP BusinessObjects BI platform release and the minor releases that follow it are referred to as an SAP BusinessObjects BI platform release family (as shown in Figure 10). After the availability of a new major SAP BusinessObjects BI platform release, stand-alone or add-on software products that work with or are based on that release will be adapted to it over time.

• SAPBusinessOneenhancements may be delivered in major or minor releases. Major releases contain major new functionality or architectural platform changes or both. Minor releases include new and improved business functions or corrections or both, which can be implemented and adopted quickly. The interfaces remain stable between major and minor releases. A major SAP Business One re-lease and the minor releases that follow it are referred to as an SAP Business One release family (as shown in Figure 12).

• Updates to SAPHAnA may be delivered several times a year. An update is a new version of the software product that may contain corrections and new technical features. These updates are downward compatible.

The SAP release and maintenance strategy45

determines the availability of new SAP software releases, the length and conditions of their maintenance, and the dependencies between individual software releases.

In terms of the former Business Objects product portfolio, this document focuses on releases from March 2008 onward and the corresponding release and maintenance strategy. If you are interested in former Business Objects software releases shipped prior to March 2008 and their release and maintenance strategy, see SAP Service Marketplace at www.service.sap.com /maintenance.46 In terms of the Sybase product portfolio, this document focuses on software releases from late 2010 onward.

2.1.1. AvAILABILITY

The objective of the SAP release strategy is to align the availability of SAP product releases. Usually, releases are shipped in a defined sequence:

• Enhancements toSAPBusinessSuite software may be delivered as follows:

– Enhancement packages for the SAP Business Suite core applications and SAP NetWeaver – Releases of add-ons and stand-alone applications for lines of businesses, industries, and enablement for new technologies – Continuous improvements using SAP Notes and support packages


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Initially, a new release becomes available in a restrictedshipmentphase. This begins with the release-to-customer date. During this time, the SAP Ramp-Up program supports productive use of the software with a limited number of customers while performing knowledge transfer to consultants and partners globally and gathering feedback from customers, especially on new features.

Beginning with the release-to-customer date: • Customers participating in the SAP Ramp- Up program can use the new release in their production operation.

• SAP provides corrections for this new release. • SAP communicates the planned maintenance duration for this release.

The restricted shipment phase is guided by the SAP Ramp-Up process, which serves as the standard process for introducing new releases into the market with the involvement of field, support, and development personnel. Participating in SAP Ramp-Up provides you with a controlled mechanism to implement new SAP software as soon as it becomes available. For more information, see SAP Service Marketplace at www.service.sap.com/rampup.47

We may deliver several add-on releases (a sequence of releases as depicted in Figure 11), which might build on a specific SAP release (for example, the SAP Global Trade Services application offers several releases for the same SAP NetWeaver main release).

A specific SAP release may be supported by various content shipments from SAP. The release cycle of a content shipment from SAP typically follows the release cycle of the SAP release it supports. Some content shipments deliver a sequence of releases supporting a certain SAP release.

2.1.2.SHIPMEnTPHASES

SAP releases (except content releases) and corresponding enhancement packages are generally introduced into the market in two shipment phases: restricted and unrestricted (see Figure 9).

In some cases, a betashipment (for example, for customer validation activities) may be offered prior to the restricted shipment phase (before the release-to-customer date). Beta shipments may be used for testing purposes only. They are not available for productive use. The content and the planned release-to-customer date of software releases made available under a beta shipment might be subject to change. Therefore, customers should not place undue reliance on a beta shipment and the features or functionalities presented therein and should not rely upon them in making purchasing decisions.

2.1. Release and Maintenance Strategy for On-Premise Software


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With the successful conclusion of the SAP Ramp-Up program, the unrestricted shipment phase of an SAP release begins on the general availability (GA) date (see Figure 9). During the unrestricted shipment phase, the release is available to all customers.

The most recent release in the unrestricted shipment phase is declared the default release. When ordering an SAP software product, customers receive the default release unless a different release in mainstream maintenance is explicitly specified.

During the maintenance period of a release, support releases may be offered that contain all previously available support packages in order to facilitate and expedite implementation and upgrade projects.

figure9:ShipmentPhases

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2.1.3.MAInTEnAnCESTRATEgYRuLES

figure10:nine-YearMaintenanceCycleforanSAPBusinessObjectsBIPlatformReleasefamily

Major SAP BusinessObjects BI platform release x.0

Minor SAP BusinessObjects BI platform release x.1

Minor SAP BusinessObjects BI platform release x.2

SAP BusinessObjects Business Intelligence (BI) platform release family

End of mainstream maintenance of last release of a family

Start of restricted shipment (release-to-customer date) of the first release of a family

End of priority-one support of last release of a family

≥2 years

≥2 years

≥2 years

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≥1 year

2 years7 years

9 years

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Time

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Priority-one support

TypeofApplication MaintenanceStrategyRules

Core applications(SAP ERP, SAP PLM,48 SAP CRM,SAP SCM, and SAP SRM)

At least seven years of mainstream maintenance are provided for core application releases.49

SAP NetWeaver technology platform Maintenance dates for SAP NetWeaver releases are aligned with the maintenance dates for the core application releases.50

Enhancement packages Maintenance dates for enhancement packages follow the underlying release.

SAP BusinessObjects BI platform release family

The following maintenance durations apply for every release family of the SAP BusinessObjects BI platform:• Seven years of mainstream maintenance• Two years of priority-one support

Mainstream maintenance begins with the release-to-customer date for the major release and covers any subsequent minor releases in the release family that might be shipped (see Figure 10).

Each release in a release family has a mainstream maintenance period of at least two years after the start of restricted shipment for that release.

As soon as a new release enters unrestricted shipment, the previous release is maintained for at least one more year.

At the end of the seven years of mainstream maintenance, priority-one support begins for the last shipped release within a release family. The last release closes the nine-year maintenance cycle for this release family.

48. SAP PLM is part of, and shipped with, SAP ERP or corresponding enhancement packages and follows the maintenance durations of the relevant SAP ERP software releases and enhancement packages.

49. For core application releases shipped between 2004 and November 2008, maintenance phases have the following durations: five years of mainstream maintenance, one year of extended maintenance at an additional 2% fee, and two years of extended maintenance at an additional 4% fee.

50. Note for SAP NetWeaver 7.0: Mainstream maintenance for ABAP components will be extended through December 2020 and for Java components (also including dual stacks) until December 2017. Details and restrictions of the maintenance extension in regard to Java components of SAP NetWeaver 7.0 and its enhancement packages as well as application releases based on or containing these components are described in SAP Note 1648480 (https://service.sap.com/sap/support/notes/1648480; Logon requires user name and password; new users can register at www.service.sap.com/request-user).


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Add-on software products (based on, for example, core applications, SAP NetWeaver; or an SAP BusinessObjects BI platform release)

Maintenance dates for add-on software product versions are aligned with the maintenance dates for the release they are based on.For some add-on software products, several subsequent releases are planned to be provided for the same underlying release. In this case, the maintenance period of the release sequence covers the entire maintenance period of the underlying release (see example in Figure 11), specifically:

• Maintenance dates for the last release of the sequence are aligned with the maintenance dates for the underlying release.

• All other releases within the sequence may have shorter mainstream maintenance than the underlying release (but at least two years) and do not offer extended maintenance or priority-one support.

Other stand-alone software products (including stand-alone software products from Sybase)

Other stand-alone software product versions offer at least two years of main-stream maintenance.

Content shipments A specific release may be supported by one or more content shipments from SAP. Maintenance dates for those content shipments are aligned with the maintenance dates of the supported SAP software release.A content shipment may deliver a sequence of releases supporting a specific SAP release. When it does, the maintenance period for the release sequence covers the entire maintenance period of the release that the content shipment supports and the following rules apply: • Maintenance end dates for the last release in the sequence are aligned with the

maintenance end dates of the supported SAP software release. • All other releases within the sequence may have shorter maintenance periods,

and there is no extended maintenance or priority-one support. • All releases within a sequence have maintenance durations of at least one year.

figure11:SampleReleaseSequencewithMaintenanceDurationsforanAdd-OnReleaseifExtendedMaintenance IsOfferedfortheunderlyingRelease

Sample release sequence of a specific add-on application based on SAP NetWeaver

SAP NetWeaver main release


Extended maintenance

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51. Note that the overall mainstream maintenance period is valid for all minor releases within a major release. Discontinuation of maintenance for the preceding release only refers to the fact that no corrections or new functionalities will be delivered anymore in the preceding release. Standard support is offered throughout the whole mainstream maintenance period.

52. Discontinuation of maintenance for the preceding release only refers to the fact that no corrections or new functionalities will be delivered anymore in the preceding software release. Standard support offerings remain unchanged.


SAP Business One stand-alone and add-on software products

We provide at least five years of mainstream maintenance for SAP Business One and related add-on software products.

With regard to the SAP Business One release family, the five-year mainstream maintenance period begins with the general availability date of the major release (for example, 8.8) and covers any subsequent minor releases (for example, 8.81 and 8.82) of the release family in question (see Figure 12). The following conditions apply:

• As soon as a new release within an SAP Business One release family has passed the general availability date, the maintenance of the preceding release is discontinued.51

• Extended maintenance is not offered for SAP Business One releases and applications.

As of the software release 2.3, the maintenance duration per remote support platform release will be limited to at least one year, starting with the general availability date. As soon as a new remote support platform for an SAP Business One release has passed the general availability date, the maintenance of the preceding release is discontinued.52

SAP HANA software products SAP HANA appliance software products are in mainstream maintenance as long as the application releases that are built on SAP HANA are in mainstream maintenance, extended maintenance, or priority-one support.

Downward-compatible software components

Downward-compatible software component versions can be replaced by a higher version in the course of the life of the software product version they are built into. Therefore, such software component versions are usually not maintained for the entire maintenance period of the software product version they are built into.

Examples:

• SAP kernel; see SAP Note 787302

• SAP GUI; see SAP Note 147519

figure12:five-YearMaintenanceCycleforanSAPBusinessOneReleasefamily

End of mainstream maintenance of last release of a family

Start of unrestricted shipment (default release date) of the first release of a family


GA General availability

SAP Business One release family

Major SAP Business One release x.0

Minor SAP Business One release x.1

Minor SAP Business One release x.2

At least 5 years

GA

GA

GA


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53. Logon requires user name and password; new users can register at www.service.sap.com/request-user.54. Including service packs for SAP BusinessObjects BI releases.

2.1.4.MAInTEnAnCESTRATEgYExCEPTIOnS

In exceptional cases, specific software releases can be exempted from the SAP maintenance strategy. For exceptions to the maintenance strategy, mainstream maintenance is defined individually and there is no extended mainte-nance or priority-one support. The exceptions list is available on SAP Service Marketplace at www.service.sap.com/maintenance53 under Maintenance Strategy Exceptions to Mainte-nance Strategy Rules, and may be amended from time to time without notice. Note that these exceptions never apply to core application releases and their enhancement packages or to the main releases of SAP NetWeaver and releases of the SAP NetWeaver Composition Environment offering.

SAP cannot support third-party software after the suppliers’ support has expired. In such cases, customers may have to upgrade to more recent releases of the respective third-party software, provided those releases are supported by the release of the SAP software in question.

2.1.5.MAInTEnAnCEPHASES

There are four distinct maintenance phases: mainstreammaintenance,priority-one support,extendedmaintenance,and customer-specificmaintenance.

MainstreamMaintenanceMainstream maintenance is offered for all SAP software releases. Mainstream maintenance begins with the restricted shipment phase and continues throughout the unrestricted shipment phase. We usually provide corrections for the entire mainstream maintenance period, such as:

• SAP Notes – Instructions on how to remove known errors from SAP software; includes a description of the symptoms and the cause of the error, as well as the SAP release in which the error occurs and support package level in which the error is corrected.

• Supportpackages54 – Bundle of software corrections available for all SAP software development environments (for example, ABAP® and Java programming languages). Support packages may include legal changes.

• Supportpackagestacks– Sets of support packages and patches for the respective software release that must be used in the given combination. Support package stacks should be seen as an entity in themselves; customers must heed the minimum requirements and dependencies between individual components and apply the support packages and patches specified in the support package stack together. Maintenance shipments for SAP Business One releases include patches, which deliver correc-tions, and “hot fixes," which are urgent single corrections.



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For releases for which we provide enhancement packages, technology updates will be provided for the latest three enhancement packages and support packages will be provided at least for the last enhancement package that is in the unrestricted shipment phase.

We strongly recommend regular application of support package stacks at least once a year.

If enhancement packages are offered for a soft-ware product, we recommend that customers apply the most recent support package stacks regularly, including the latest enhancement package in the unrestricted shipment phase (see Figure 13). The advantage is that you get the most recent corrections and legal changes within one project and are furthermore enabled to activate new functionality flexibly.

SAP security notes contain expert advice from SAP regarding important action items and patches to improve the security of SAP customer systems. Security patches are made available each month on “SAP Security Patch Day.” For details and the SAP Security Patch Day schedule, see SAP Service Marketplace at www.service.sap.com/securitynotes55 ➝ SAP Security Patch Day.

Additional information, a list of supported releases, and the current support package stacks are available in the support package stacks section of SAP Service Marketplace at www.service.sap.com/sp-stacks.56

Priority-OneSupportAfter the end of mainstream maintenance for releases that are not based on SAP NetWeaver, we offer priority-one support for selected releases of the former Business Objects portfolio. During priority-one support, the scope of support is limited to the handling of priority-one messages only – for example, there will be no message handling for messages with medium priority. Priority-one support is an optional offering giving our customers more flexibility in deciding on the right time for an upgrade. Priority-one support does not require an additional payment or a specific maintenance addendum. Depending on the type of the cus-tomer’s support contract, the switch to priority-one support will occur during the renewal period or the customer will receive priority-one support by default if continuing to run a release during its priority-one support period.

Enhancement package x+2

Enhancement package x+1

Enhancement package x

Time

GA

GA

GA

figure13:RecommendedupdatePathforEnhancementPackages


General availability (GA)

Recommended update path




http://www.service.sap.com/securitynotes

http://www.service.sap.com/sp-stacks


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ExtendedMaintenanceExtended maintenance is offered for selected SAP releases. The scope of support for the extended maintenance period is usually similar to the scope of support provided during main-stream maintenance. We publish information on the availability and scope of extended mainte-nance in advance. Extended maintenance can be ordered by completing an easy-to-use form in the maintenance section of SAP Service Marketplace at www.service.sap.com/maintenance.57

Customer-SpecificMaintenanceCustomer-specific maintenance is offered for all SAP releases except for SAP Business One and some releases from the former Business Objects portfolio. Software deployed at the customer’s site can enter into the customer-specific mainte-nance phase in one of three ways:

• The customer’s extended maintenance contract term ends.

• The mainstream maintenance period ends, and extended maintenance is not offered.

• The mainstream maintenance period ends, and extended maintenance is offered, but the customer does not choose to take advantage of the offer.

A release enters into customer-specific mainte-nance automatically. There is no need to apply for an additional contract. During this phase, cus-tomers receive support services similar to those offered in the mainstream maintenance phase,

with some restrictions. For example, we do not deliver new support packages or updates to cover legal changes, and technology updates are limited. Problem resolution is customer specific, which means customers are charged for solving problems not yet known to SAP. For more infor-mation, see SAP Note 1648480 or the mainte-nance section on SAP Service Marketplace at www.service.sap.com/maintenance.58

2.1.6.uPgRADE

We provide upgrade paths for SAP releases and the corresponding content releases and access to upgrade procedures to the current release. Usually customers can upgrade directly from one release to any other subsequent SAP release as long as the releases are in the mainstream maintenance phase. Depending on technological constraints, an upgrade to a release that is several releases removed from a customer’s current release may have to be performed in more than one step.

To facilitate smooth upgrades, we provide a sufficient overlap of two successive releases to make sure that the time in which customers can upgrade from one release to the next is at least one year for SAP software releases.59 For content releases, the overlap is at least six months. This is so that you have a sufficient window of opportunity to upgrade from one release to the next.

57. Logon requires user name and password; new users can register at www.service.sap.com/request-user.58. Logon requires user name and password; new users can register at www.service.sap.com/request-user.59. An exception applies to SAP Business One releases. Details can be found in section 2.1.3. “Maintenance Strategy Rules.”



https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648480





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2.1.7.InTEgRATIOn

Our release strategy supports integration between SAP software releases. Integration is the prerequisite for stable cross-application functionality and offers maximum flexibility for continuous improvement.

The first release of an SAP software product can be integrated with a defined set of releases of other SAP software products. A follow-up release usually supports at least the same set as its predecessor as long as the releases within this set are in mainstream maintenance, extended maintenance, or priority-one support:

• Functionality supporting the customer’s current business scenarios will be available after an upgrade of an SAP software product. Details and exceptions are indicated within the master guides available from SAP Service Marketplace, the migration guide, or the release notes.

• To take full advantage of new or enhanced functionality that extends support for the customer’s business scenarios and broadens their scope, customers may be required to upgrade more than one SAP software product within their application landscape. Typically, customers need to upgrade only the SAP software products that deliver the new or enhanced functionality.

In terms of compatibility, the following rules apply for content shipments from SAP:

• An upgrade of an SAP release usually requires an upgrade of the corresponding content shipments.

• After an upgrade of the underlying SAP NetWeaver or SAP Solution Manager software product, all functionality supporting customers’ business scenarios that was available and sup-ported by a specific content release will still be running – and previously activated objects or custom objects will continue to work as before.

2.1.8.PRODuCTAvAILABILITYMATRIx

Through the product availability matrix on SAP Service Marketplace, we regularly publish the following information about SAP releases:

• Release type (standard release, early adoption release, pilot release, standard-related custom development project release, or custom devel-opment project release)

• Availability • Maintenance durations • Upgrade paths • Platform availability, including database platforms and operating systems

For more information, see the product availability matrix on SAP Service Marketplace at www.service.sap.com/pam.60



http://www.service.sap.com/pam



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2.2. Release and Maintenance Strategy for On-Demand Solutions

The SAP strategy for making on-demand solutions available to customers – including maintenance, functional extensions, and integration of the software – is detailed in the following sections.

2.2.1.AvAILABILITY

Delivering on-demand solutions is one of the key pillars in our product strategy. Compared to SAP on-premise software products, solutions delivered on demand from SAP are not installed in the customer’s system landscape and not operated by the customer itself, but by SAP instead and made available to end users over the Internet. This means that we take care of the maintenance and installation of updates (corrections and new or enhanced business functionality), so you can focus on your business and can consume new features promptly and more frequently.

Initially, a new on-demand solution becomes available for productive use with the release-to-customer (RTC) date in a restricted mode or directly with the general availability (GA) date in an unrestricted mode (see Figure 14).

A restricted use phase is offered in order to launch new on-demand solutions into the market. Usually this is a limitation of the number of customers that can be handled at a given point in time. This phase starts on the RTC date and is usually offered for all new on-demand solutions. For on-demand solutions that integrate with an SAP on-premise software product and that require integration-specific on-premise software components for this integration, the restricted use phase is guided by the SAP Ramp-Up program.

After the restricted use phase, the unrestricted use phase begins on the general availability date. In this phase, the on-demand solution is available to all customers. If no restricted use phase is defined for an on-demand solution, the general availability date marks the point in time when the on-demand solution is available for productive use for the first time.

If an on-demand solution integrates with an on-premise software product like SAP ERP and integration-specific on-premise components are required for this integration, the availability of integration-specific on-premise components is aligned with the availability dates of the relevant on-demand solution.

In some cases, a beta version of the on-demand solution may be offered prior to the restricted or unrestricted use phase. Beta versions may be used for testing purposes only. They are not available for productive use. Customers should not place undue reliance on a beta version and the features or functionalities presented therein and should not rely upon them in making purchasing decisions.

Num

ber o

f cus

tom

ers

Restricted use phase (optional)

Unrestricted use phase

Time

General availability dateRelease-to-

customer date

Beta version

figure14:IntroductionofanewOn-DemandSolutionintheMarket


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2.2.2.funCTIOnALEnHAnCEMEnTSAnDMAInTEnAnCE

We continuously update SAP on-demand solutions for all productive customers as part of their subscription to the on-demand solution. Updates may contain new business functionality as well as error corrections. In some cases, new functionality for an already-existing on-demand solution may be offered in a beta status for testing purposes only.

Integration-specific, on-premise components are maintained as long as the corresponding on-demand solution is offered. If new software interfaces connecting the on-demand solution with an on-premise software product are required in order to use new or enhanced functionality provided by the on-demand solution, the appropriate integration-specific, on-premise component is enhanced accordingly.

2.2.3.InTEgRATIOn

The SAP release strategy supports integration between on-premise software products and on-demand solutions from SAP.

An on-demand solution may be integrated with a defined set of on-premise SAP software releases. After an update of the on-demand solution, the updated on-demand solution usually supports at least the same set as before as long as the on-premise software releases within this set are in mainstream maintenance, extended mainte-nance, or priority-one support.

If you want to take full advantage of new or enhanced functionality, you may be required to update integration-specific on-premise components or the corresponding on-premise SAP software product that the on-demand solution integrates with. If you only want to use already-existing functionality, no upgrade or update is enforced as long as the corresponding on-premise software releases are in mainstream maintenance.

2.2. Release and Maintenance Strategy for On-Demand Solutions


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61. According to the mobile end user license agreement, SAP is not obliged to provide maintenance services for a mobile app. It is in SAP’s sole discretion to do so.

2.3. Release and Maintenance Strategy for Mobile Apps

Our strategy for making mobile apps available to customers is detailed in the following sections.

2.3.1.AvAILABILITY

Mobile apps are made available to customers on SAP Service Marketplace, SAP Store, or external third-party mobile app stores such as the Apple App Store, the Google Play Store, or RIM App World. Usually, new mobile app releases are available directly to all customers. In specific cases, they may be introduced using the SAP Ramp-Up process.

2.3.2.funCTIOnALEnHAnCEMEnTSAnDMAInTEnAnCE

In the event that functional enhancements and corrections are provided by us, they are delivered as new versions of the mobile app. Therefore, we differentiate between major and minor releases. Major mobile app releases (for example, SAP CRM Sales 2.0.0) contain significant new functionality and may be maintained for at least two years.61 During these two years, minor releases may be delivered that contain mainly corrections and, in certain cases, minor new functionality.

To give you enough time to upgrade, the mainte-nance overlap between two successive major mobile app releases is usually at least six months. The maintenance overlap depends on the com-plexity of the mobile app and the corresponding back-end integration.

The scope of the maintenance services for mobile app releases that may be offered by us in our sole discretion would only encompass mainstream maintenance (for example, no extended maintenance for an additional fee or customer-specific maintenance).


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3. AvailabilityandMaintenanceDetailsfor SAP Releases

The following section provides the current release planning and the corresponding release-to-customer and maintenance dates of major releases.

For detailed information regarding components of which an SAP software release consists, refer to the master guides available on SAP Service Marketplace at www.service.sap.com/instguides.62

The maintenance dates in this section reflect the decision to extend the maintenance window for SAP Business Suite 7 software and SAP NetWeaver63 through December 2020. If compo-nents of a software product version require Java components of SAP NetWeaver 7.0 or corre-sponding enhancement packages as well as application releases based on or containing these components, see SAP Note 1648480, which describes the details and restrictions of the maintenance extension in regard to Java compo-nents of SAP NetWeaver 7.0 and corresponding enhancement packages.

Releases with a release-to-customer date in 2013 are currently in planning, and the dates are subject to change. This section reflects the release data status from February 2013. For up-to-date release data information, see the product availability matrix on SAP Service Marketplace.64

In terms of solution extensions, this section only lists the most current available versions of select solution extensions. For a complete overview, see the product availability matrix on SAP Service Marketplace.

The following abbreviations are used in the tables in this section:

• In the “Based On” field, “n/a” stands for “application is not based on an SAP release.”

• In the “End of Extended Maintenance” field, “n/a” stands for “extended maintenance is not offered.” Note that there is no decision yet on availability of extended maintenance for SAP Business Suite 7 software. Therefore, the “End of Extended Maintenance” fields of corresponding software product versions are filled with “n/a.”

• In the “Priority-One Support” field, “n/a” stands for “priority-one support is not offered.”

• In the “Date” field, “tbd” stands for “release- to-customer or maintenance date is not yet determined.”

The values in the “Based On” field reflect the minimum technically required software product version. For an overview of alternative required product versions, see the product availability matrix on SAP Service Marketplace.

Note that trademarks are not applied in these tables for ease of reading.

As the following section contains also forward-looking information, please take the disclaimer at the beginning of this brochure into consideration.

62. Logon requires user name and password; new users can register at www.service.sap.com/request-user.63. Mainstream maintenance for ABAP components of SAP NetWeaver 7.0 and corresponding enhancement packages will be extended through Decem-

ber 2020 and for Java components of SAP NetWeaver 7.0 and corresponding enhancement packages (also including dual stacks) until December 2017.64. For an overview of renamed software products and versions, see the section on search tips in the Product Availability Matrix, available at

https://service.sap.com/sap/support/pam?hash=a%3Dsearchhelp.

http://www.service.sap.com/instguides

https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1648480




https://service.sap.com/sap/support/pam?hash=a%3Dsearchhelp


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65. Sold and serviced exclusively by SAP partners.

3.1. Cloud3.1.1.CLOuDAPPLICATIOnS

CloudApplications AvailableSince

Ariba Collaborative Finance Estimated for Q1/2013

Ariba Collaborative Procurement Estimated for Q1/2013

Ariba Collaborative Sourcing Estimated for Q1/2013

Ariba Discount Professional Estimated for Q1/2013

Ariba Global Invoicing and Compliance Estimated for Q1/2013

Ariba Invoice Conversion Services Estimated for Q1/2013

Ariba Invoice Management Estimated for Q1/2013

Ariba Payment Management Estimated for Q1/2013

Ariba Procurement OnDemand Estimated for Q1/2013

Ariba Spend Visibility Estimated for Q1/2013

Ariba Supply Chain Finance Estimated for Q1/2013

Ariba Working Capital Management Estimated for Q1/2013

SAP Business ByDesign September 2007

SAP Business One OnDemand65 November 2012

SAP Customer OnDemand August 2012

SAP Financials OnDemand August 2012

SAP Jam June 2012

SAP Precision Retailing August 2012

SAP Sales and Operations Planning May 2012

SAP Social Media Analytics by NetBase December 2011

SAP Travel OnDemand November 2011

SuccessFactors Compensation June 2012

SuccessFactors Employee Central June 2012

SuccessFactors Learning June 2012

SuccessFactors Performance & Goals June 2012

SuccessFactors Recruiting June 2012

SuccessFactors Succession & Development June 2012

SuccessFactors Workforce Analytics June 2012

SuccessFactors Workforce Planning June 2012


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3.1.2.CLOuDPLATfORM

On-demandsolution AvailableSince

SAP HANA Cloud April 2012

SAP HANA One66 November 2012

SAP NetWeaver Cloud* April 2012

SAP NetWeaver Cloud Portal* August 2012

SAP Mobile Platform, enterprise edition, cloud version Estimated for Q1/2013

*Note: Both SAP NetWeaver Cloud and SAP NetWeaver Cloud Portal are now known as SAP HANA Cloud as of March 2013.

3.1.3.CLOuDInfRASTRuCTuRE

On-demandsolution AvailableSince

SAP Sybase SQL Anywhere, on-demand edition November 2012

SAP Enterprise Store Estimated for Q1/2013

SoftwareProduct version BasedOn Availability (Release to Customer)

EndofMainstreamMaintenance

EndofExtendedMaintenance

SAP NetWeaver Landscape Virtualization Management, standard edition

1.0 SAP NetWeaver 7.3 November 2011 May 2014 n/a

2.0 SAP NetWeaver 7.3 Estimated for Q2/2013 December 2015 n/a

SAP NetWeaver Landscape Virtualization Management, enterprise edition

1.0 SAP NetWeaver 7.3 November 2011 May 2014 n/a


3.1.4.BuSInESSnETWORkS

Businessnetworks AvailableSince

SAP Information Interchange OnDemand December 2011

SAP E-Invoicing for Compliance OnDemand December 2011

SAP Supplier InfoNet May 2012

Ariba Network Estimated for Q1/2013

SAP Financial Services Network Estimated for Q1/2013

66. Powered by Amazon Web Services.

3.1. Cloud


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3.2. Applications

3.2.1.SAPBuSInESSSuITE

3.2.1.1.CoreApplications3.2.1.1.1.SAPERP

CoreApplicationRelease




SAP ERP 6.0 SAP NetWeaver 7.0 October 2005 December 2020 n/a

CorrespondingEnhancementPackages

EnhancementPackage BasedOn Availability (Release to Customer)



SAP enhancement package 1 for SAP ERP 6.0

SAP ERP 6.0 December 2006 December 2020 n/a


SAP ERP 6.0 July 2007 December 2020 n/a




SAP ERP 6.0 November 2008 December 2020 n/a




SAP ERP 6.0 November 2011 December 2020 n/a

SAP enhancement package 6 for SAP ERP 6.0, version for SAP HANA



SAP ERP 6.0 Estimated for Q3/2013 December 2020 n/a


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67. This version is part of, and shipped with, SAP ERP 6.0.68. This version is part of, and shipped with, SAP enhancement package 4 for SAP ERP 6.0.69. This version is part of, and shipped with, SAP enhancement package 5 for SAP ERP 6.0.70. This version is part of, and shipped with, SAP enhancement package 6 for SAP ERP 6.0.71. This version is part of, and shipped with, SAP enhancement package 7 for SAP ERP 6.0.

3.2.1.1.2.SAPProductLifecycleManagement

CoreApplicationReleases




SAP Product Lifecycle Management (SAP PLM)

6.067 SAP NetWeaver 7.0 October 2005 December 2020 n/a

7.068 SAP ERP 6.0 November 2008 December 2020 n/a

7.0169 SAP ERP 6.0 December 2010 December 2020 n/a


7.0371 SAP ERP 6.0 Estimated for Q3/2013 December 2020 n/a

3.2.1.1.3.SAPCustomerRelationshipManagement





SAP Customer Relationship Management (SAP CRM)

2005 SAP NetWeaver 7.0 October 2005 March 2011 March 2014

2007 SAP NetWeaver 7.0 December 2007 March 2013 March 2016

7.0 SAP enhancement package 1 for SAP NetWeaver 7.0

November 2008 December 2020 n/a

3.2. Applications


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SAP enhancement package 1 for SAP CRM 7.0

SAP CRM 7.0 December 2010 December 2020 n/a


SAP CRM 7.0 November 2011 December 2020 n/a

SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

SAP CRM 7.0 November 2012 December 2020 n/a


SAP CRM 7.0 Estimated for Q3/2013 December 2020 n/a

3.2.1.1.4.SAPSupplierRelationshipManagement





SAP Supplier Relationship Management (SAP SRM)

2005 SAP NetWeaver 7.0 October 2005 March 2012 March 2015








SAP enhancement package 1 for SAP Supplier Relationship Management 7.0

SAP SRM 7.0 December 2010 December 2020 n/a

SAP enhancement package 2 for SAP Supplier Relationship Management 7.0

SAP SRM 7.0 November 2011 December 2020 n/a

3.2. Applications


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3.2.1.1.5.SAPSupplyChainManagement





SAP Supply Chain Management


2007 SAP NetWeaver 7.0 August 2007 March 2013 March 2016







SAP enhancement package 1 for SAP Supply Chain Management 7.0

SAP Supply Chain Management 7.0

December 2010 December 2020 n/a




SAP enhancement package 2 for SAP SCM 7.0, version for SAP HANA





Estimated for Q3/2013 December 2020 n/a

3.2. Applications


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3.2.1.2.IndustryApplications

DiscreteManufacturing




SAP for Aerospace & Defense

SAP Bulk Fuel Management

1.0 SAP enhancement package 6 for SAP ERP 6.0

April 2012 December 2020 n/a

SAP Complex Assembly Manufacturing

7.2 n/a June 2012 December 2020 n/a

SAPforAutomotiveSolutions

SAP Dealer Business Management

5.0 SAP ERP Central Component (SAP ECC) Discrete Industries and Mill Products (DIMP) 5.0

July 2005 March 2010 March 2013






SAPforHighTech

SAP Solution Sales Configuration

1.0 SAP NetWeaver 7.3 November 2011 December 2017 n/a

3.2. Applications


71 / 111


72. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see https://service.sap.com/fbs/availability.

Consumer products

Software version BasedOn Availability (Release to Customer)



SAP for Consumer Products

SAP Apparel and Footwear



June 2008 December 2020 n/a


March 2009 December 2020 n/a





SAP NetWeaver Master Data Management, global data synchronization option

2.0 SAP NetWeaver 7.0 March 2009 December 2017 n/a

2.1 SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1

May 2010 December 2017 n/a

SAP Trade Promotion Optimization72

1.0 SAP enhancement package 1 for SAP CRM 7.0




SAP Accelerated Trade Promotion Planning

2.0 n/a September 2012 December 2020 n/a

SAP Extended Warehouse Management for Fashion

1.0 SAP enhancement package 2 for SAP Supply Chain Management 7.0


SAP Allocation and Rescheduling Optimization

1.0 SAP Apparel and Footwear 6.5

October 2012 April 2015 n/a

3.2. Applications

https://service.sap.com/fbs/availability


72 / 111


EnergyandnaturalResources




SAPforOil&gas

SAP Oil & Gas Secondary Distribution

2005 SAP ERP 6.0 June 2006 December 2020 n/a





SAPforutilities

SAP Utility Customer E-Services


SAP Intercompany Data Exchange for German Metering73



SAP Pricing and Costing for Utilities74

1.0 SAP Customer Relation ship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

July 2010 December 2017 n/a

SAP Asset Lifecycle Accounting75



SAP Business Process Tracking for Utilities76







3.2. Applications






73 / 111


EnergyandnaturalResources




SAPforutilities

SAP Customer Energy Management

1.0 SAP Smart Meter Analytics 2.0


SAP waste and recycling solutions by PROLOGA


June 2012 December 2018

SAP Smart Meter Analytics



SAP Energy Portfolio Management77


October 2012 December 2015 n/a

RetailandWholesaleDistribution




SAPforRetail

SAP Customer Analytics for Retail

5.0 n/a August 2005 March 2013 n/a

6.0 n/a September 2006 March 2015 n/a

demand management offerings

6.4 n/a December 2006 June 2013 n/a

SAP Forecasting and Replenishment for Retail and Wholesale Distribution (for use with SAP merchandising software)

5.0 SAP Supply Chain Management 2005

December 2005 March 2011 March 2014


November 2007 March 2013 March 2016



5.2 SAP enhancement package 2 for SAP Supply Chain Management 7.0



3.2. Applications



74 / 111


RetailandWholesaleDistribution




SAPforRetail

SAP Forecasting and Replenishment for Retail and Wholesale Distribution (for use with SAP merchandising software)

2.2 n/a November 2011 December 2016 n/a

SAP Promotion Management for Retail



SAP Point-of-Sale


2.0 n/a July 2007 March 2016 n/a


2.2 n/a March 2009 December 2017 n/a

2.3 n/a November 2011 December 2018 December 2020

SAP Point-of-Sale Base


2.0 n/a October 2007 March 2016 n/a


SAP POS Data Management

1.0 SAP NetWeaver 7.0 July 2012 December 2020 n/a

SAP Workforce Management

3.0 SAP NetWeaver 7.0 December 2006 December 2017 n/a



SAP Fraud Watch3.0 n/a July 2005 March 2013 n/a


3.2. Applications


75 / 111



79. Successor version will be shipped as part of the core applications of SAP Business Suite 7 Innovations 2010.80. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see

https://service.sap.com/fbs/availability.

PublicServices




SAPforDefense&Security

SAP Military Data Exchange



SAP Defense MILSTRIP Purchasing78



SAP Defense Command and Control by Systematic


SAPforPublicSector

SAP Document Builder

2.0 SAP NetWeaver 7.0 February 2006 March 2013 n/a

3.079 SAP NetWeaver 7.0 May 2008 December 2017 n/a

extended functions for U.S. federal agencies


taxpayer online services


SAP Public Budget Formulation80




SAP Human Capital Management for U.S. Federal Government Organizations

1.0 SAP ERP 6.0 October 2006 March 2013 n/a

SAP Intelligence Analysis for Public Sector by Palantir

3.3 n/a May 2011 May 2014 n/a

3.2. Applications




76 / 111


financialServices




SAPforBanking

SAP Bank Analyzer4.2 SAP NetWeaver 2004 October 2005 March 2010 March 2013

5.0 SAP NetWeaver 7.0 April 2006 December 2017 n/a

SAP Capital Yield Tax Management

4.0 SAP Deposits Management 4.0


5.0 Banking services from SAP 5.0






SAP Capital Yield Tax Management for Banking


SAP Deposits Management


banking services from SAP

5.0 SAP NetWeaver Application Server for ABAP 7.1




7.0 SAP enhancement package 1 for SAP NetWeaver Application Server for ABAP 7.1

September 2009 December 2017 n/a

8.0 SAP enhancement package 1 for SAP NetWeaver Application Server for ABAP 7.1


analytical banking extension for banking services from SAP 6.0



3.2. Applications


77 / 111


financialServices




SAPforBanking

SAP Funding Management81

2.0 SAP NetWeaver 7.0 June 2009 December 2017 n/a

SAP Price Optimization for Banking



SAP Payment Engine82



SAP Connector to eBAgent



SAP Process Objects Builder83


August 2012 December 2020 n/a

SAP Tax Classification and Reporting for FATCA



SAP Liquidity Risk Management84


October 2012 September 2015 n/a

81. Formerly known as the SAP Syndications Management application.82. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see

http://service.sap.com/fbs/availability.83. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see

https://service.sap.com/fbs/availability.84. Powered by SAP HANA. For more information, see http://www.saphana.com/community/learn/solutions.

3.2. Applications

http://service.sap.com/fbs/availability


http://www.saphana.com/community/learn/solutions


78 / 111


financialServices




SAPforInsurance

SAP Policy Management


December 2009 September 2013 n/a




SAP Policy Management, add-on for auto insurance

1.1 SAP Policy Management 5.1






SAP Reinsurance Management

6.0 SAP ERP 6.0 March 2006 December 2020 n/a











SAP Product and Quotation Management for Insurance



3.2. Applications


79 / 111


Services




SAPforEngineering,Construction&Operations

SAP Common Area Maintenance Expense Recovery



SAPforMedia

SAP Classified Advertising Management

2.0 SAP NetWeaver 7.0 August 2006 December 2015 n/a


SAPforProfessionalServices

SAP Multiresource Scheduling85







SAP Commercial Project Management



SAPforTelecommunications

SAP for Telecommunications




4.0 n/a Estimated for Q3/2013 December 2020 n/a

SAP Convergent Mediation by DigitalRoute


Healthsciences




SAPforHealthcare

E-Care Social Connect 1.0 n/a May 2012 October 2017 n/a


3.2. Applications



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3.2.1.3.SupplementaryApplications3.2.1.3.1.SAPERPSupplementaryApplications

SupplementaryApplications




SAP ERP enterprise services bundle

2004 mySAP ERP 2004 April 2006 March 2010 March 2013

2005 SAP ERP 6.0 June 2006 December 2020 n/a

Collaboration Projects (cProjects)

Collaboration Folders (cFolders)

4.5

4.5

SAP NetWeaver 7.0 December 2007 December 2017 n/a

SAP REACH Compliance

1.1 SAP NetWeaver 7.0 May 2008 March 2013 n/a

2.0 SAP NetWeaver Composition Environment 7.1


SAP Billing Consolidation


1.5 n/a December 2004 March 2010 March 2013

SAP Environmental Compliance



component extension for SAP Environment, Health, and Safety Management









SAP Enterprise Learning

7.0 SAP ERP 6.0 March 2010 December 2017 n/a



3.2. Applications


81 / 111




88. Formerly known as SAP Visual Enterprise Access.





SAP Asset Retirement Obligation Management



SAP Application Interface Framework86



SAP Learning Solution, option for the extended learning community87



manager self-services add-on



SAP Global Batch Traceability



SAP Quality Issue Management



SAP Supplier Lifecycle Management



SAP Financial Closing cockpit


April 2012 September 2016 n/a



SAP Agricultural Contract Management



SAP 3D Visual Enterprise Access88

7.0 SAP Visual Enterprise Generator 7.0

March 2012 February 2014 n/a

7.1 n/a November 2012 November 2014 n/a

3.2. Applications




82 / 111


89. Formerly known as SAP Visual Enterprise Author.90. Formerly known as SAP Visual Enterprise Generator.91. Formerly known as SAP Visual Enterprise Viewer.92. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see

https://service.sap.com/fbs/availability.93. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see

https://service.sap.com/fbs/availability.





SAP 3D Visual Enterprise Author89

7.0 n/a March 2012 February 2014 n/a


SAP 3D Visual Enterprise Generator90



SAP 3D Visual Enterprise Viewer91



HR renewal1.0 SAP enhancement

package 6 for SAP ERP 6.0


SAP Management of Change



SAP Master Data Governance





SAP Cross Channel Order Management for Retail92



connector for SAP Financial Services Network93





3.2. Applications




83 / 111






SAP ERP Financial Accounting and Operations



SAP Demand Signal Management



SAP Flexible Solution Billing94



SAP Fraud Management95


Estimated for Q1/2013 March 2015 n/a

SolutionExtensionsSoftwareProduct version BasedOn Availability

(Release to Customer)EndofMainstreamMaintenance


SAP Talent Visualization by Nakisa


SAP Organizational Visualization by Nakisa


SAP Invoice Management by OpenText

6.0 SAP ERP 6.0 August 2011 June 2014 n/a

SAP Invoice Management by OpenText, option for OCR

6.0 n/a August 2011 June 2014 n/a

SAP Employee File Management by OpenText

3.5 n/a May 2012 August 2014 n/a

SAP Incentive Administration by Vistex

SAP Paybacks and Chargebacks by Vistex

6.0 D SAP ERP 6.0 October 2011 December 2015 n/a

SAP Data Maintenance for ERP by Vistex

6.0 D n/a October 2011 December 2015 n/a

94. Application focuses on highly specialized business needs of customers in very targeted markets. For details on availability of product versions, see http://service.sap.com/fbs/availability.

95. Powered by SAP HANA. For more information, see http://www.saphana.com/community/learn/solutions.

3.2. Applications

http://service.sap.com/fbs/availability



84 / 111


96. SAP Portfolio and Project Management encompasses the SAP Resource and Portfolio Management application and collaboration projects (cProjects).

3.2.1.3.2.SAPPLMSupplementaryApplications





SAP Product Definition


SAP Resource and Portfolio Management


SAP Portfolio and Project Management96




SAP Easy Document Management


SAP Enterprise Project Connection, version for SAP ERP 6.0


May 2010 March 2013 n/a

SAP Enterprise Project Connection


March 2012 June 2015 n/a

3.2. Applications


85 / 111



98. Powered by SAP HANA. For more information, see http://www.saphana.com/community/learn/solutions.

3.2.1.3.3.SAPCRMSupplementaryApplications





SAP Business Communications Management

7.0 n/a June 2011 June 2014 n/a

SAP Real-Time Offer Management97

7.1 n/a July 2010 December 2017 n/a

SAP Web Channel Experience Management





SAP Customer Engagement Intelligence98



3.2. Applications




86 / 111


SolutionExtensions




SAP Price and Margin Management by Vendavo

8.1 n/a December 2012 December 2015 n/a

SAP Workforce Scheduling and Optimization by ClickSoftware

2.1.7 n/a November 2012 March 2015 n/a

SAP Digital Asset Management by OpenText

7.1 n/a December 2012 February 2014 n/a

SAP Document Presentment by OpenText

5.5 n/a April 2011 June 2014 n/a

3.2. Applications


87 / 111


3.2.1.3.4.SAPSRMSupplementaryApplications





SAP Supplier Relationship Management, enterprise services bundle

5.0 SAP Supplier Relationship Management 2005

June 2006 March 2012 March 2015

SAP Sourcing99 5.1 n/a June 2008 December 2012 n/a

SAP Sourcing and SAP Contract Lifecycle Management


February 2011 December 2017 n/a


Supplier relationship management procurement for public sector

6.0100 SAP Supplier Relationship Management 2007

May 2008 March 2013 March 2016

99. Formerly known as SAP E-Sourcing.100. The successor version is part of SAP Supplier Relationship Management 7.0.

3.2. Applications


88 / 111


3.2.1.3.5.SAPSCMSupplementaryApplications





SAP Supply Chain Management, enterprise services bundle


June 2006 March 2011 March 2014

SAP Supply Chain Management 2005, add-on for transportation management


September 2006 March 2011 March 2014

SAP Transportation Management










SAP Supply Network Collaboration

2007 SAP NetWeaver 7.0 July 2007 December 2017 n/a



SAP enhancement package 1 for SAP Supply Network Collaboration 7.0

SAP enhancement package 2 for SAP NetWeaver 7.0


SAP enhancement package 2 for SAP Supply Network Collaboration 7.0



3.2. Applications


89 / 111






SAP Event Management







SAP enhancement package 1 for SAP Event Management 7.0



SAP Extended Warehouse Management

5.1 SAP ERP 6.0 July 2007 December 2020 n/a






SAP enhancement package 1 for SAP Extended Warehouse Management 7.0



SAP enhancement package 2 for SAP Extended Warehouse Management 7.0



SAP Auto-ID Infrastructure

2007 SAP NetWeaver 7.0 May 2007 December 2017 n/a





3.2. Applications


90 / 111


SolutionExtensions




SAP Enterprise Inventory Optimization by SmartOps


SAP Service Level Optimization by SmartOps


SAP Supply Chain Response Management by icon-scm


3.2. Applications


91 / 111


3.2.1.3.6.ManufacturingApplications

ManufacturingApplications




SAP Manufacturing Integration and Intelligence

12.0 SAP NetWeaver 7.0 March 2007 March 2013 n/a


December 2008 March 2015 n/a




SAP Manufacturing Execution





SAP Overall Equipment Effectiveness Management

1.0 SAP ERP 6.0 Estimated for Q2/2013 January 2016 n/a

3.2.1.3.7.DuetEnterpriseSoftware

DuetEnterpriseSoftware




Duet Enterprise



2.0 SAP NetWeaver Gateway 2.0


feature pack 1 for Duet Enterprise 1.0



3.2. Applications


92 / 111


3.2.2.SAPBuSInESSOnE

SAPBusinessOne

SoftwareProduct version Availability(ReleasetoCustomer) EndofMainstreamMaintenance

SAP Business One8.82 (minor release) October 2011 June 2015

9.0 (major release) December 2012 June 2018

SAP Business One, version for SAP HANA

8.82 September 2012 June 2015

9.0 Estimated for Q2/2013 June 2018

SAP Business One integration for SAP NetWeaver

8.8 August 2010 December 2013

9.0 Estimated for Q1/2013 April 2018

SAP Crystal Reports, version for the SAP Business One application

2011 November 2012 June 2018

remote support platform for SAP Business One101

2.4 August 2011 December 2013

3.0 December 2012 June 2018

intercompany integration solution for SAP Business One

1.0 February 2012 June 2013

1.1 November 2012 June 2015

integration frame-work for small and midsize enterprises

1.0 July 2012 June 2016

SAP Business One analytics powered by SAP HANA102

1.0 February 2012 June 2015

1.1 Estimated for Q2/2013 June 2015

101. The product is subject to the release family strategy. For more information, see the "Maintenance Strategy Rules" in section "Release and Maintenance Strategy for On-Premise Software."

102. The product is subject to the release family strategy. For more information, see the "Maintenance Strategy Rules" in section "Release and Maintenance Strategy for On-Premise Software."

3.2. Applications


93 / 111


103. Formerly known as SAP BusinessObjects Enterprise.104. This major release opens the nine-year maintenance cycle. Major release together with the subsequent minor releases will cover, seven years of

mainstream maintenance (until December 2015) and two years of priority-one support (until December 2017).105. Technically contains platform services and applications, including SAP BusinessObjects Web Intelligence, SAP BusinessObjects Mobile,

SAP BusinessObjects Analysis, SAP BusinessObjects Xcelsius® Enterprise, and SAP BusinessObjects Live Office. This major release opens the nine-year maintenance cycle. Major release together with the subsequent minor releases will cover, seven years of mainstream maintenance (until December 2017) and two years of priority-one support (until December 2019).

106. Successor version will be shipped as part of SAP BusinessObjects BI platform 4.0.107. Formerly known as Crystal Reports.108. Formerly known as SAP BusinessObjects Dashboard Design and SAP BusinessObjects Xcelsius Enterprise.

3.3. Analytics

3.3.1.BuSInESSInTELLIgEnCE

BusinessIntelligenceSolutions



EndofPriority-One Support

BusinessIntelligencePlatform

SAP BusinessObjects BI platform103

XI 3.0104 n/a March 2008 March 2013 March 2016

XI 3.1 n/a September 2008 December 2015 December 2017


4.1 n/a Estimated for Q2/2013 December 2016 December 2018

SAP BusinessObjects Mobile

XI 3.1106 SAP BusinessObjects Enterprise XI 3.1

December 2008 December 2015 December 2017

BI rapid-configuration package for SAP HANA


ReportingandAnalysis

SAP Crystal Reports107

2008 V0 n/a March 2008 March 2013 March 2016

2008 V1 SAP BusinessObjects Enterprise XI 3.1

October 2008 December 2015 December 2017

2011108 n/a November 2010 December 2015 December 2017

2013 n/a Estimated for Q2/2013 December 2016 December 2018

SAP BusinessObjects Dashboards

2008 n/a March 2008 December 2015 December 2017




94 / 111


109. Formerly known as SAP BusinessObjects Advanced Analysis.110. Formerly known as SAP BusinessObjects Planning and Consolidation for Public Sector.111. Formerly known as SAP BusinessObjects Planning for Public Sector.112. Formerly known as SAP BusinessObjects Predictive Analysis.

BusinessIntelligenceSolutions




SAP BusinessObjects Explorer


November 2009 December 2015 December 2017

4.0 SAP BusinessObjects Business Intelligence platform 4.0

November 2010 December 2015 December 2017


SAP BusinessObjects Explorer (blade)


SAP BusinessObjects Explorer package


July 2011 June 2013 n/a

SAP BusinessObjects Analysis, edition for Microsoft Office109

1.3 n/a July 2012 October 2013 n/a

1.4 n/a Estimated for Q2/2013 June 2014 n/a

SAP Business Planning and Consolidation for Public Sector110

1.1 SAP Business Planning and Consolidation 7.0, version for the Microsoft platform

July 2010 March 2013 n/a

SAP Planning for Public Sector111

1.0 SAP Business Planning and Consolidation 7.5, version for Microsoft

December 2010 March 2013 n/a

SAP BusinessObjects Design Studio



1.1 n/a Estimated for Q2/2013 May 2014 n/a

SAP Predictive Analysis112

1.0 n/a February 2012 February 2014 n/a

SAP Visual Intelligence

1.0 n/a May 2012 May 2014 n/a

3.3. Analytics


95 / 111


113. Formerly known as SAP BusinessObjects Financial Consolidation.114. Formerly known as SAP BusinessObjects Intercompany.115. Formerly known as SAP BusinessObjects Profitability and Cost Management.116. Formerly known as SAP BusinessObjects Planning and Consolidation, version for SAP NetWeaver.117. Formerly known as SAP BusinessObjects Planning and Consolidation, version for Microsoft.118. Formerly known as SAP BusinessObjects Strategy Management.119. Formerly known as SAP BusinessObjects Notes Management.

3.3.2.EnTERPRISEPERfORMAnCEMAnAgEMEnT

EnterprisePerformanceManagementSolutions




EnterprisePerformanceManagementforfinance

SAP Financial Consolidation113

7.5 n/a March 2009 December 2015 December 2017

10.0 n/a December 2010 December 2018 December 2020

SAP Intercompany114 7.5 n/a March 2009 December 2015 n/a

10.0 n/a December 2010 December 2018 December 2020

SAP Profitability and Cost Management115

7.5 n/a March 2009 March 2013 n/a

10.0 n/a May 2011 December 2018 December 2020

SAP Business Planning and Consolidation, version for SAP NetWeaver116


September 2008 March 2013 n/a




SAP Business Planning and Consolidation, version for the Microsoft platform117

7.0 n/a August 2008 March 2016 n/a

7.5 n/a December 2009 March 2016 n/a

10.0 n/a May 2011 December 2018 n/a

SAP Strategy Management118




SAP Notes Management119

10.0 SAP NetWeaver 7.0 May 2011 April 2015 n/a

3.3. Analytics


96 / 111


120. Formerly known as SAP BusinessObjects Disclosure Management.121. Formerly known as SAP BusinessObjects Financial Information Management.122. Formerly known as SAP BusinessObjects Data Services.123. Formerly known as SAP BusinessObjects Spend Performance Management.124. Formerly known as SAP BusinessObjects Supply Chain Performance Management.

EnterprisePerformanceManagementSolutions




EnterprisePerformanceManagementforfinance

SAP Disclosure Management120

10.0 n/a April 2011 April 2015 n/a

SAP Financial Information Management121

7.5 SAP Data Services XI 3.1122


SAP ERP client for E-Bilanz

1.0 n/a August 2012 August 2014 n/a

EnterprisePerformanceManagementforOperations

SAP Spend Performance Management123




SAP Supply Chain Performance Management124



3.3. Analytics


97 / 111


125. Formerly known as SAP BusinessObjects Access Control.126. Formerly known as SAP BusinessObjects Process Control.127. Formerly known as SAP BusinessObjects Risk Management.128. Formerly known as SAP BusinessObjects Global Trade Services.

3.3.3.gOvERnAnCE,RISk,AnDCOMPLIAnCE

governance,Risk,andComplianceSolutions




SAP Access Control125





SAP Process Control126






SAP Risk Management127






SAP Global Trade Services128

7.1 SAP NetWeaver 7.0 October 2006 March 2013 n/a

7.2 SAP NetWeaver 7.0 December 2007 March 2013 n/a

8.0 SAP NetWeaver 7.0 March 2009 March 2013 n/a





3.3. Analytics


98 / 111


129. Formerly known as SAP BusinessObjects Electronic Invoicing for Brazil. This application is known in Brazil as SAP Nota Fiscal Eletrônica.130. Formerly known as SAP BusinessObjects Sustainability Performance Management.131. Formerly known as SAP BusinessObjects Enterprise Risk Reporting for Banking.132. Formerly known as SAP BusinessObjects Trade Promotion Effectiveness Analysis.133. Formerly known as SAP BusinessObjects Sales Analysis for Retail.134. Formerly known as SAP BusinessObjects Sales Analysis for Retail, edition for SAP HANA.

governance,Risk,andComplianceSolutions




SAP Electronic Invoicing for Brazil129



SAP Sustainability Performance Management130


December 2010 July 2013 n/a



3.3.4.APPLIEDAnALYTICS




SAP Enterprise Risk Reporting for Banking131

1.1 SAP BusinessObjects Enterprise XI 3.1

July 2011 April 2014 n/a

1.0 n/a July 2010 July 2013 n/a

SAP Trade Promotion Effectiveness Analysis132


July 2010 July 2013 n/a

2.0 SAP BusinessObjects BI platform 4.0

January 2012 June 2013 n/a

SAP Sales Analysis for Retail133


July 2010 July 2013 n/a


May 2011 April 2014 n/a

SAP Sales Analysis for Retail, edition for SAP HANA134



3.3. Analytics


99 / 111





SAP Business Planning and Consolidation for Banking135

1.1 SAP Business Planning and Consolidation 7.0, version for the Microsoft platform

July 2010 March 2013 n/a

1.2 SAP BusinessObjects Planning and Consolidation 7.5, version for SAP NetWeaver

April 2011 March 2013 n/a

SAP Net Margin Analysis136


May 2012 June 2013 n/a

SAP BusinessObjects Business Intelligence, Edge edition, standard package


4.0 n/a September 2011 December 2015 December 2017

SAP BusinessObjects Business Intelligence, Edge edition with data integration



SAP BusinessObjects Business Intelligence, Edge edition with data management

3.1 n/a April 2009 December 2013 n/a


SAP Business Planning and Consolidation, Edge edition, version for the Microsoft platform137

10.0 n/a May 2011 May 2013 n/a

135. Formerly known as SAP BusinessObjects Planning and Consolidation for Banking.136. Formerly known as SAP BusinessObjects Net Margin Analysis.137. Formerly known as SAP BusinessObjects Edge Planning and Consolidation, version for the Microsoft platform.

3.3. Analytics


100 / 111


3.4. Mobile

3.4.1.EnTERPRISEMOBILITYMAnAgEMEnT




SAP Afaria6.6 n/a October 2010 March 2013 n/a


SAP Mobile Documents, desktop version

1.0 SAP NetWeaver Cloud 1.0


SAP Mobile Documents, server

1.0 SAP NetWeaver Cloud 1.0


3.4.2.MOBILEPLATfORM




Sybase Unwired Platform

2.0 n/a May 2011 May 2013 n/a

2.1 n/a October 2011 October 2013 n/a

2.2 n/a November 2012 April 2015 n/a

SAP Mobile Platform, enterprise edition

2.3 n/a Estimated for Q1/2013 July 2015 n/a

Agentry 6.0 n/a November 2012 November 2014 n/a

Sybase 365 Mobiliser Platform

5.0 n/a May 2012 May 2014 n/a

5.1 n/a November 2012 October 2015 n/a

Sybase 365 Brand Mobiliser Platform

1.2 n/a May 2012 May 2014 n/a


3.4.3.MOBILEAPPS

For a list of SAP mobile apps, see www.sap.com/mobile.



101 / 111


3.5. Database and Technology

3.5.1.DATABASE


EndofMainstream Maintenance

SAP HANA, enterprise edition

1.0 n/a September 2011 December 2015

SAP HANA, platform edition

1.0 n/a September 2011 December 2015

SAP Sybase Adaptive Server Enterprise

15.7 n/a March 2012 March 2014

SAP Sybase IQ15.4 n/a February 2012 February 2014

16.0 n/a March 2013 March 2015

SAP Sybase Advantage Database Server

11.1 n/a December 2012 December 2014

SAP Sybase SQL Anywhere

12.0 n/a May 2012 May 2014

16.0 n/a Estimated for Q1/2013 February 2015

SAP Operational Process Intelligence

1.0 SAP HANA appliance software

November 2012 November 2014

3.5.2.APPLICATIOnDEvELOPMEnTAnDInTEgRATIOn

foundationComponents

SoftwareProduct version Availability (Release to Customer)


EndofExtended Maintenance

SAP NetWeaver

2004 March 2004 March 2010 March 2013

7.0 October 2005 December 2017 n/a

7.3 November 2010 December 2020 n/a

7.4 Estimated for Q2/2013 December 2020 n/a


102 / 111



EnhancementPackage Availability (Release to Customer)









EnterpriseComponents




SAP NetWeaver Composition Environment

7.1 May 2007 December 2020 n/a

7.2 December 2009 December 2020 n/a

SAP NetWeaver Business Warehouse Accelerator



SAP NetWeaver Process Integration


SAP NetWeaver Mobile 7.1 May 2007 December 2020 n/a

SAP enhancement package 1 for SAP NetWeaver Mobile 7.3


SAP NetWeaver Master Data Management

5.5 March 2005 March 2010 March 2013


SAP NetWeaver Enterprise Search

7.3 September 2011 December 2017 n/a

SAP NetWeaver Identity Management



accelerated application delivery for SAP NetWeaver

2.3 October 2011 December 2013 n/a



103 / 111


EnterpriseComponents




SAP Visual Business1.1 December 2010 December 2017 n/a

2.0 July 2012 December 2017 n/a

SAP NetWeaver Portal, enterprise workspaces




SAP NetWeaver Gateway 2.0 June 2011 December 2017 n/a

SAP NetWeaver Single Sign-On

1.0 June 2011 December 2014 n/a


SAP NetWeaver Process Integration, business-to-business add-on

1.0 March 2012 March 2014 n/a

SAP NetWeaver Decision Service Management



EnhancementPackage Availability (Release to Customer)



SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1


SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1




104 / 111


3.5.3.ITMAnAgEMEnT




SAP Solution Manager




SAP Solution Manager, version for SAP HANA

7.1 SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA


SAP enhancement package 1 for SAP Solution Manager 7.0



SAP Solution Manager adapter for SAP Quality Center by HP

1.0 SAP Solution Manager 7.0


process scheduling adapter for SAP Solution Manager



SAP Solution Manager, enterprise edition



landscape verification for SAP Solution Manager

1.0 SAP enhancement package 1 for SAP Solution Manager 7.0


remote support component


SAP Test Data Migration Server

3.0 SAP NetWeaver 2004



SAP Test Acceleration and Optimization

2.0 SAP enhancement package 1 for SAP Solution Manager 7.0





105 / 111





SAP NetWeaver Adaptive Computing Controller





SAP Landscape Transformation



SAP Landscape Transformation replication server



enterprise integration add-on for landscape transformation mobile apps

1.0 SAP Test Data Migration Server 4.0


SAP IT Infrastructure Management

1.0 n/a February 2012 October 2014 n/a

SolutionExtensions




SAP LoadRunner by HP

11.5 n/a December 2012 September 2016 n/a

SAP LoadRunner by HP, enterprise edition


SAP Quality Center by HP

11.5 n/a Estimated for Q1/2013 January 2015 n/a

SAP Application Visualization by iRise

8.5.0 n/a March 2011 April 2013 n/a

SAP Extended Diagnostics by CA Wily




106 / 111


SolutionExtensions




SAP Central Process Scheduling by Redwood



SAP IT Process Automation by Cisco


SAP Enterprise Modeling by Software AG


ApplicationsforuserCollaborationanduserTraining




SAP Workforce Performance Builder, enterprise edition


9.2 n/a Estimated for Q1/2013 February 2015 n/a

SolutionExtensions




SAP Productivity Pak by ANCILE

4.5 n/a July 2012 July 2017 n/a

SAP User Experience Management by Knoa

7.0 n/a July 2012 July 2017 n/a



107 / 111


138. Formerly known as SAP BusinessObjects Data Services.139. Formerly known as SAP BusinessObjects Data Federator.140. Successor version will be shipped as part of SAP BusinessObjects Enterprise XI 4.0.141. Formerly known as SAP BusinessObjects Data Quality Management, version for SAP solutions.142. Formerly known as SAP BusinessObjects Data Quality Management SDK.143. Formerly known as SAP BusinessObjects Information Steward.144. Formerly known as SAP BusinessObjects Event Insight.

3.5.4.InfORMATIOnMAnAgEMEnT

InformationManagementSolutions




SAP Data Services138

XI 3.2 n/a June 2009 March 2013 n/a




SAP Data Federator139 XI 3.0140 n/a April 2008 December 2015 December 2017

SAP Metadata Management


August 2009 December 2015 December 2017

SAP Data Quality Management, version for SAP solutions141

XI 3.1 SAP BusinessObjects Data Services XI 3.1

February 2009 March 2013 n/a

4.0 SAP BusinessObjects Data Services 4.0


SAP Data Quality Management SDK142

4.0 n/a October 2010 December 2013 n/a



SAP Information Steward143

4.0 n/a April 2011 December 2013 n/a



SAP Event Insight144 4.0 n/a December 2010 June 2013 n/a

SAP BusinessObjects Accelerator


SAP Sybase Event Stream Processor





108 / 111


InformationManagementSolutions




SAP Sybase PowerDesigner

15.3 n/a September 2011 September 2013 n/a


16.5 n/a Estimated for Q1/2013 February 2015 n/a

SAP Sybase RAP 5.0 n/a October 2012 December 2014 n/a

SAP Sybase Replication Server

15.7 n/a March 2012 May 2014 n/a

SAP Sybase Replication Server, option for Oracle


SAP Sybase Replication Server, real-time loading edition


SolutionExtensions




SAP Archiving and Document Access by OpenText


SAP Extended Enterprise Content Management by OpenText


SAP Portal Content Management by OpenText


SAP Portal Site Management by OpenText

10.0 n/a November 2011 June 2014 n/a



109 / 111


Aadd-onrelease – SAP application release that is technically dependent on and can be installed only on top of another SAP application

application – Software unit supporting a specific collection of business processes required to address defined business needs

Bbetashipment– Release that may be offered prior to the release-to-customer date. A beta shipment should be used for testing purposes only and is not available for productive use. The content and the planned release-to-customer date of software product versions made available under a beta shipment might be subject to change. Therefore, customers should not place undue reliance on a beta shipment and the features or functionalities presented therein and should not rely upon them in making purchasing decisions.

Ccontentshipment– Complementing software for SAP applications that supports the customers’ integration, implementation, and configuration activities

coreapplications– Set of SAP Business Suite software applications that include SAP ERP, SAP Customer Relationship Management, SAP Product Lifecycle Management, SAP Supply Chain Management, and SAP Supplier Relationship Management

customer-specificmaintenance– Maintenance phase after mainstream and extended maintenance have expired, with reduced scope of support

Ddefault release – Most recent release in the unrestricted shipment phase, which begins on the general availability date. When ordering an SAP application, customers receive the default release unless a different release in mainstream maintenance is explicitly specified.

Eenhancementpackage– An optional package that allows customers to take advantage of ongoing business innovation while keeping the core systems stable

enterpriseservices – By using enterprise services, organizations can compose or integrate applications to enable new business processes and business scenarios.

enterpriseservicesbundle– Collection of enterprise services delivered as a discrete bundle that can be used to extend the functionality of SAP ERP or other core applications

extendedmaintenance – Optional maintenance phase offered for selected releases of SAP software after mainstream maintenance has expired, with similar scope of support as mainstream maintenance

Ggeneralavailabilitydate – Point in time when a release is generally available to all customers

Iin-advanceshipment – An add-on shipped as decoupled from the enhancement packages of the SAP Business Suite core applications and consolidated in future enhancement packages. Installing an in-advance shipment raises the version of a software component to the latest available enhancement package. All in-advance shipment functionality can be activated selectively with business functions.

industryapplication – Software unit supporting a specific collection of business processes required to address the needs of a specific industry

industrysolutionmap – Graphical representation of the end-to-end business processes of a typical company within a specific industry from the customer’s perspective

integration – Interoperability of a defined set of SAP releases within a customer’s system landscape

Llegal change – Correction to SAP software to adapt existing functions in an SAP release to changed legal and regulatory requirements

Glossary


110 / 111


Mmainstreammaintenance– Maintenance phase that includes full scope of support. It is followed by an extended maintenance, customer-specific maintenance, or priority-one support phase.

maintenance – Software support, comprising – depending on the maintenance phase – support for legal changes and corrections delivered through the SAP Notes tool, support packages, problem support, and access to information and online service channels

maintenancestrategy – A set of rules that determines the length and conditions of maintenance for SAP software releases. Detailed rules can differ depending on the type of application.

masterguide– Document containing information on how to install SAP software to support business scenarios and that includes links to all other documents required to complete the task

Oon-demandsolution – A service offered to customers that is hosted by SAP and made available to business users over the Internet

Ppriority-onesupport – An additional optional maintenance phase offered after the mainstream maintenance phase expires for specific releases of the SAP BusinessObjects Business Intelligence platform and SAP BusinessObjects solutions

Rrelease – SAP software that has a version number, is shipped at a particular time, and has defined maintenance phases

release road map – Long-term schedule on how and when new releases for SAP software are planned to be available

releasesequence – A release sequence is reflected by a sequence of product versions that are add-on application releases to the same technology platform or core application release or are stand-alone application or technology platform offering releases corresponding to a specific SAP NetWeaver release

release-to-customerdate – Date that marks the initial availability of a release to customers and the beginning of the restricted shipment phase

release type – Defines a framework for behavior and characteristics that the software product shall comply with

remotefunctioncall(RfC) – Call of a function module that runs in a different system (destination) from the calling program. We distinguish between synchronous, asynchronous, and transactional function calls. The called system is accessed via the RFC interface.

restrictedshipmentphase – First phase of a release delivery, which is rolled out within the framework of the SAP Ramp-Up program. The program determines how many customers receive the release and increases distribution in a controlled way. This phase is followed by the unrestricted shipment phase.

SSAPBusinessSuite– An SAP NetWeaver–based family of integrated core applications, industry applications, and supplementary applications

SAPRamp-up– The program SAP uses to introduce new application releases on the market to selected customers during the restricted shipment phase

servicepack– Adopted from the former Business Objects support policy, a service pack is a bundle of software corrections intended for wide distribution that contains fixes for issues of priority one, two, and three. Service packs also contain platform updates and are released on a predefined schedule.

softwarecomponentversion– A software component version (SCV) indicates the release of a software component. It is a technically distinguishable unit of software and is installed and patched as a whole. A software component version is the smallest unit that can be delivered, maintained, and deployed.

softwareproductversion – A software product version indicates the release of a product. It is defined mainly from a delivery point of view. There are two types of product versions: stand-alone and add-on. A product version consists of one or more software component versions.

Glossary


111 / 111

stand-alonerelease– SAP application release that can be deployed independently of other application releases

supportpackage – Bundle of software corrections available as a support package for the ABAP programming language or a Java support package

supportpackagestack– Sets of support packages and patches for the respective software product version that shall be used in the given combination. Support package stacks should be seen as an entity in themselves – customers must heed the minimum requirements and dependencies between individual components and apply the support packages and patches specified in the support package stack together.

support release – Release offered after the beginning of the unrestricted shipment phase if required and that contains a collection of all previously available support packages

switchframework– SAP technology to activate industry business function sets and generic business functions within SAP ERP

Ttechnology update – Update to SAP software to support new or changed technologies – for example, to enable compatibility with new database versions, operating system versions, or browser versions or to integrate a release in new releases of other applications to support new scenarios

Uunrestrictedshipmentphase– Phase of release delivery, during which all customers can obtain the release. The phase follows the restricted shipment phase.

update – Process during a maintenance phase by which corrections are applied to software. This is generally performed by importing support packages into the customer’s system. In contrast to an upgrade, updates do not change software component versions.

upgrade – Replacement of an existing application component with a newer software component version of that same application


Glossary

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HTML, XML, XHTML, and W3C are trademarks, registered trademarks, or claimed as generic terms by the Massachusetts Institute of Technology (MIT), European Research Consortium for Informatics and Mathematics (ERCIM), or Keio University.

IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation.

Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation.

INTERMEC is a registered trademark of Intermec Technologies Corporation.

IOS is a registered trademark of Cisco Systems Inc.

The Klout name and logos are trademarks of Klout Inc.

Linux is the registered trademark of Linus Torvalds in the United States and other countries.

Motorola is a registered trademark of Motorola Trademark Holdings LLC.

Mozilla and Firefox and their logos are registered trademarks of the Mozilla Foundation.

Novell and SUSE Linux Enterprise Server are registered trademarks of Novell Inc.

OpenText is a registered trademark of OpenText Corporation.

Oracle and Java are registered trademarks of Oracle and its affiliates.

QR Code is a registered trademark of Denso Wave Incorporated.

RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry AppWorld are trademarks or registered trademarks of Research in Motion Limited.

SAVO is a registered trademark of The Savo Group Ltd.

The Skype name is a trademark of Skype or related entities.

Twitter and Tweet are trademarks or registered trademarks of Twitter.

UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.

Wi-Fi is a registered trademark of Wi-Fi Alliance.

SAP, R/3, ABAP, BAPI, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, Sybase, Adaptive Server, Adaptive Server Enterprise, iAnywhere, Sybase 365, SQL Anywhere, Crossgate, B2B 360° and B2B 360° Services, m@gic EDDY, Ariba, the Ariba logo, Quadrem, b-process, Ariba Discovery, SuccessFactors, Execution is the Difference, BizX Mobile Touchbase, It's time to love work again, SuccessFactors Jam and BadAss SaaS, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany or an SAP affiliate company.

All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.


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