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James K. Harter, Ph.D.

Frank L. Schmidt, Ph.D.

Emily A. Killham, M.A.

James W. Asplund, M.A.

Q ® M-A

Gallup

University o Iowa

Gallup

Gallup



T M S . W

G -.

Acknowledgments

his document contains proprietary research, copyrighted materials, and literary property of Gallup, Inc. Itis not to be copied, quoted, published, or divulged to others outside of your organization. Gallup® and Q 12®are trademarks of Gallup, Inc. All other trademarks are t he property of their respective owners. his document is of great value to both your organization and Gallup, Inc. Accordingly, internationaland domestic laws and penalties guaranteeing patent, copyright, trademark, and trade secretprotection protect the ideas, concepts, and recommendations related within this document.No changes may be made to this document wit hout the express written permission of Gallup, Inc.



Q12® Meta-analy

Copyright 1993-1998, 2 Gallup, Inc. All rights r eserved.

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Q12® Meta-analysis

4 Copyright 1993-1998, 2 Gallup, Inc. All rights r es

Q® M-A

Introduction

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Tese statements (Q00-Q12) are proprietary and copyrighted by Gallup,

Tey cannot be reprinted or reproduced in any manner without the wri

consent o Gallup, Inc. Copyright © 1993-1998 Gallup, Inc. All rig

reserved.

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Industry Type

Number o

Companies Business

Units

Responden

Finance

CreditDepositoryInsuranceMortgageNondepositorySecurity

2102113

594,787174279486

58162,2917,215985

2,0382,785

Manuacturing

Building MaterialsConsumer GoodsFoodIndustrial Equipment

InstrumentPaperPharmaceuticalPrinting

1241

7122

814616189

816012435

1,3355,797

20,062639

2,16917,243992716

Materials and

Construction

2 218 19,926

Real Estate 2 185 3,790

Retail

AutomotiveBuilding MaterialsClothesDepartment StoresEating

ElectronicsEntertainmentFoodIndustrial EquipmentMiscellaneousPharmaceutical

22316

414181

105793279567732

960106

3,74511

2599180

8,31343,76316,7957,362

37,191

96,2871,051

73,630484

76,4393,004

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continu



Q12® Meta-analysis


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Industry TypeNumber o

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2,21830

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80,9902,612

10,924288

Transport/Public

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964,138231

6,21343,6334,574

Total

FinancialManuacturingMaterials and ConstructionReal EstateRetailServicesTransportation/PublicUtilities

192022

33418

5,227704218185

10,0773,0344,465

75,89548,95319,9263,790

364,299114,49654,420

Total 125 23,910 681,799



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Business/Operating

Unit TypeNumber o

Companies Business Units Respondent

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Sales TeamSchoolStoreWorkgroup

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10,5978,3135,090

31,16710,1116,7303,7904,433

38,1556,213

21,1831,515

16,79110,496

327,670107,331

Total125 23,910 681,799



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Number o Bus. Units 8,541 14,044 15,152 15,871 2,811 598 806Number o r’s 54 63 83 54 27 6 3

Mean Observed r 0.17 0.11 0.15 -0.12 -0.15 -0.21 -0.24Observed SD 0.09 0.08 0.09 0.06 0.12 0.15 0.03

True Validity r1 0.22 0.12 0.16 -0.18 -0.18 -0.21 -0.25True Validity SD1 0.00 0.00 0.00 0.00 0.00 0.08 0.00

True Validity2 0.33 0.19 0.24 -0.28 -0.28 -0.32 -0.37True Validity SD2 0.00 0.00 0.00 0.00 0.00 0.11 0.00

% Variance Acct’d or— sampling error

70 67 62 91 71 42 365

% Variance Acct’d or1 131 104 109 191 103 75 1402% Variance Acct’d or2 132 105 109 193 104 76 1426

90% CV1 0.22 0.12 0.16 -0.18 -0.18 -0.12 -0.25

90% CV2 0.32 0.19 0.24 -0.28 -0.28 -0.19 -0.37

SD = Standard Deviation1

Includes correction or range variation within companies and dependent-variable measurement error2 Includes correction or range restriction across population o business units and dependent-variable measurement error

— M-A R B E E B-U P



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Observed r 0.33d 0.55

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d 0.58

r corrected or dependent-variable measurementerror and range restriction across companies

0.45

d 0.77

r corrected or dependent-variable measurementerror, range restriction across companies,and independent-variable measurementerror

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d 0.85



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d 0.51

r corrected or dependent-variable measurement error 0.33

d 0.55

r corrected or dependent-variable measurement error andrange restriction across companies

0.42

d 0.71

r corrected or dependent-variable measurement error, range

restriction across companies, and independent-variablemeasurement error

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d 0.81



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Q ® M-A

Utility Analysis: Practicality o the Efects

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Employee Engagement GrandMean

Business Units Within CompaniesBusiness Units AcrossCompanies

% Above Median on CustomerMetrics

% AboveMedian onCustomerMetrics

Top Hal

Bottom Hal

61

39

Top Hal

Bottom Hal

67

33

% Above Median on

Proftability Metrics

% AboveMedian onProftability

Metrics

Top Hal

Bottom Hal

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44

Top Hal

Bottom Hal

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40

% Above Median on

Productivity Metrics

% AboveMedian onProductivit

Metrics

Top Hal

Bottom Hal

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42

Top Hal

Bottom Hal

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38

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Bottom Hal

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Turnover Metrics

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Top Hal

Bottom Hal

% Below

Median onTurnoverMetrics

64

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% Below Median on

Saety Incidents

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Top Hal

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% BelowMedian on

Saety Incide

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continu



Q12® Meta-analysis


6 — BESD E E O ()

Employee Engagement GrandMean

Business Units Within Companies Business Units Across Companies

% Below Median on

Absenteeism

% Below Median o

Absenteeism

Top Hal

Bottom Hal

61

39

Top Hal

Bottom Hal

66

34

% Below Median onShrinkage

% Below Median oShrinkage

Top Hal

Bottom Hal

63

37

Top Hal

Bottom Hal

69

31

% Above Medianon Composite

Perormance (Total)


Perormance (Tota

Top Hal

Bottom Hal

68

32

Top Hal

Bottom Hal

73

27


Perormance (Direct

Outcomes)


Perormance (Direc

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Top Hal

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Q12® Meta-analy


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Employee Engagement PercentilePercent Above Median o All

Business Units

99th 83%95th 76%90th 71%80th 65%70th 59%60th 55%50th 50%40th 45%30th 41%20th 35%10th 27%5th 21%

1st 15%

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Discussion

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Q ® M-AReerences

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Q12® Meta-analysis


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A A

R B-U O

( S & H, 6, S , . )

A B -R R E E

( S & H, 6, S , . )

Engagement

Reliability Frequency

0.92 1

0.86 1

0.83 1

0.80 1

0.79 1

0.78 1

0.77 1

0.66 1

0.82 1

0.97 1

0.65 1

0.45 1

0.75 1

Customer Proftability Productivity Turnover Saety

Reliab. Freq. Reliab. Freq. Reliab. Freq. Reliab. Freq. Reliab. Fre

0.89 1 1 3 1 4 1 1 0.63 1

0.87 1 0.99 2 0.99 2 0.62 1 0.82 1

0.84 1 0.93 1 0.92 2 0.6 1 0.66 1

0.75 1 0.91 1 0.9 1 0.39 1 0.84 1

0.58 1 0.9 1 0.62 1 0.27 1

0.52 1 0.89 2 0.57 1 0.24 1

0.46 1 0.79 1 0.25 1

0.33 1 0.57 1 0.63 1

0.51 1 0.56 1

0.53 1 0.94 1

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