prime enterprise 04032012 - cisco

1 © 2011 Cisco and/or its affiliates. All rights reserved.

Cisco Prime for Enterprise Innovative Network Management

Mark Emmerson, Sr. Product Marketing Manager

© 2011 Cisco and/or its affiliates. All rights reserved. 2

• Network Management Challenges

• Cisco Prime for Enterprise

• Overview

• Service-Centric Foundation

• Common Operational Attributes

• Benefits

• Cisco Prime for Enterprise Product Portfolio

• Cisco Prime for Enterprise Use Cases

• For More Information


Complex

Manual

Error Prone X

X

X

Infrastructure – Focused Management

Packet Capture Sniffer Start Where?

Configure What?

Which Services?

Maintenance

Plan?

Siloed non-integrated management products and processes X

X Inadequate tools to rapidly deploy devices and services

X In-efficient infrastructure-focused management approach


Simplified

Automated

Integrated Best Practices

Borderless

Networks

Collaboration

Data Center

Infrastructure

Services

Applications

Complete

Management

Approach

Efficient management with optimized user experience

Integrated workflows and best practices speed operations

Improved delivery and predictability of services


Network

Network Services

Management Foundation Common Attributes

Simplified

Automated

Efficient

Predictable

Moving from Device Management

IT Teams

to Services Management

Architectures

Services

Innovative Product Portfolio Innovative Product Portfolio


Service/Network

Operator View across

all network layers

0

18

Mb

yte

s/s

ec

Time Line

video

voice

http

ssh

email

Users

Performance

Network

An end user is

experiencing issues

with the video display.

The problem is traced

through the service.

The source of the video

problem is located on the

infrastructure device.


Cisco Prime Day-One

Device Support

Smart Interactions

Optimized Operations Experience

Integrated Cisco Best Practices

Complete Lifecycle Management

Collaboration Data

Center

Borderless

Networks

Physical and Virtual Appliance

Simple and Efficient Management Across Architectures, Networks, and Services


Optimized Operations Experience

• Common

user

interface

• Intuitive

user

experience

• Optimized

operator

workflows

Smart Interactions

• Context-

based help

tool

• Real-time

access to

Cisco

support

community

• Automated

Cisco TAC

case

creation and

management

Integrated Cisco Best Practices

• Guided

deployment

of Cisco-

validated

best

practices

• Automated

trouble-

shooting

and

diagnostics

• Support

for new

devices and

technologies

upon

shipment

• Non-

disruptive

support

upgrades

Complete Lifecycle

Management

• End-to-end

lifecycle

• ITIL-aligned

operations

• Northbound

integration

to customer

back office

Physical and/or Virtual

Appliance

• Two delivery

options

• Both options

fully self-

contained

• Includes

operating

system,

software

application,

database,

and CLI

Day-One Device

Support


• Reduce network errors

• Speed troubleshooting

• Improve delivery of services

• Speed deployments

• Minimize IT staffing

• Reduce training costs

• Maximize the value of existing network investments

• Integrate with existing operations and processes

Improved

Operational

Efficiencies

Reduced

Operating

Expenses

Lowered

Capital

Expenses


Cisco Prime for Enterprise Product Portfolio


Prime

Collaboration

Data

Center (future)

Prime

Infrastructure

Prime Assurance Prime Infrastructure – a bundled solution for

complete wired and wireless lifecycle

management

Prime Collaboration – delivers products to

simplify the deployment and management of

voice, video and collaborative services

Prime Assurance – provides visibility across

architectures for effective troubleshooting of

performance, application, and end user

related issues


• A solution for complete wired and wireless lifecycle management

• Converged user and access management

• Configuration, change and compliance management

• Monitoring, troubleshooting and reporting

Simplified ordering and license management

Lower TCO with intuitive user experience and workflows

Speed troubleshooting, improve network availability

Cisco Prime LMS

Cisco Prime NCS


• Gain real-time access to actionable information for quick and easy troubleshooting

• Quickly isolate the root cause of service degradation

• Solve problems pro-actively prior to impacting quality of service

Improve quality of experience with intuitive troubleshooting workflows

Reduce training costs with common user experience

Quickly isolate and fix problems, improving service availability

Cisco Prime CM

Cisco Prime UCMS (UOM, UPM, USM)


• Provides end-to-end visibility for service-aware networking and assurance for applications, services and end-users

• Correlates and aggregates network instrumentation for consistent end-to-end visibility and faster troubleshooting

• Complete network and traffic instrumentation and analysis

Improve service levels with complete end-to-end network visibility

Simplify troubleshooting with normalized data from multiple sources

Reduce end-user and application downtime with lower TCO

Architectures

Prime Assurance

Cisco Prime AM Cisco Prime NAM


For more information: www.cisco.com/go/prime

Category Product(s) Function Common Attributes

UE BP Life Day 1 SI App

Prime Infrastructure Cisco Prime LMS Wired lifecycle

management

Cisco Prime NCS Wireless lifecycle

management

Prime Collaboration Cisco Prime CM Telepresence monitoring

and troubleshooting

Cisco Prime Unified PM Voice provisioning

(MACD)

Cisco Prime Unified OM Voice monitoring and

troubleshooting

Cisco Prime Unified SM Voice of services

monitoring

Prime Assurance Cisco Prime NAM Performance visibility and

traffic analysis na

Cisco Prime AM Application aware

performance and multi-

NAM management

na

http://www.cisco.com/go/prime


Cisco Prime for Enterprise Use Cases


• Common look and feel across all products simplifies usability and reduces training costs

• User centric workflows provide step-by-step guides for quick error free deployment and fast troubleshooting

• Simplified design is based on Cisco best practices and the way network operators do their jobs

Cisco Prime for Enterprise Product Portfolio

Simplified management with optimized user experience

Integrated workflows and best practices speed operations


1. Define the policy

2. Prepare the network

3. Configure the network

4. Apply the policy

5. Monitor the savings Place all PoE ports (phones, PCs)

in building N in standby mode

between 9 pm and 6 am

Use the Borderless Work Center

to identify and upgrade the network

for EnergyWise Define and configure the endpoints Setup and apply the policy to the

endpoint groups

USE CASE: Corporate IT wants to deploy EnergyWise to save

power and lower overall network costs.

Speed service deployment from days to hours

Reduce errors and gain immediate ROI

Cisco Prime LAN Management Solution (LMS)


1. Search on user name

2. Identify wired and wireless devices

associated with the user

3. Display associated and disassociated

devices

4. Use automated client troubleshooting

workflow to resolve the issue

5. Issue resolved

USE CASE: User calls in to help center because they

cannot get access to financial data on the network.

IT determines if they are authorized to access this area.

Troubleshoot user and access issues based on identity

Speed resolution with intuitive guided workflows

Cisco Prime Network Control System (NCS)

Step by Step

Recommendations


1. Identify and select the session

(HQ to Branch)

2. View the session status

3. Drill down to visualize the media path

4. Quickly isolate the root cause of the

problem

5. Fix the problem

WAN

Campus

Internet

HQ

Branch

USE CASE: Users are experiencing intermittent video

problems during TelePresence sessions between HQ and

the branch office, operations must isolate and fix the

problem.

Quickly isolate and troubleshoot service related problems

Improve service quality and end-user experience

Cisco Prime Collaboration Manager (CM)


1. See the UC phone network summary in a single view

2. Detect network issues before they become outages

3. Context launch Prime LMS for device details

4. Automate and delegate subscriber administration with auditing

5. Cisco Prime UCMS provides full lifecycle management for UC phone networks

USE CASE: Phone users experience noise,

outages and deployment delays with their

Cisco IP Phones

Resolve problems before they are problems

Reduce overhead with provisioning delegation and

automation

Suspicious node

LMS device QoS information


1. End user experience dashboard identifies

source of the issue

server/network/endpoint

2. Determine if other users at the same

branch are also experiencing degradation

3. Navigate from end user to the branch

device to determine the interface serving

RTP applications.

4. Analyze interface dashboard to determine

application mix patterns

5. Isolate the issue to wrong classification

done by CBQoS policies on the interface.

USE CASE: End User calls about issues with rich media sessions.

Reduces expertise by normalizing and correlating performance data

Quickly identify the source of the problem


1. Identify the application with high

response times

2. Analyze the application’s performance

over time

3. Zoom in to investigate specific

performance issues

4. Identify the Top N clients affected

by the degradation and isolate the

servers with high response times

5. Drill-down to analyze server

activity and resolve the problem

USE CASE: End users are complaining about slow

application response times and unresponsive applications.

Cisco Prime Network Analysis Module (NAM)

Understand how network traffic is performing and being used

Optimize and troubleshoot network and application performance


1. Fault notification on core switch

2. Operator engages support community

3. Validates issue and opens Service Request with contextual information about the problem

USE CASE: Help desk operator sees a problem with a gateway router and uses

Cisco smart interactions to help quickly isolate and solve the problem

Seamless access to Cisco support communities

Significantly reduce time required to resolve problems


For More Information


• Cisco Prime for Enterprise

www.cisco.com/go/prime

• Cisco Prime Products

Cisco Prime Infrastructure

www.cisco.com/go/lms

www.cisco.com/go/ncs

Cisco Prime Collaboration

www.cisco.com/go/cm

www.cisco.com/go/upm

www.cisco.com/go/uom

www.cisco.com/go/usm

Cisco Prime Assurance

www.cisco.com/go/nam

www.cisco.com/go/pam

Prime

Collaboration

Data

Center (future)

Prime

Infrastructure

Prime Assurance

http://www.cisco.com/go/prime

http://www.cisco.com/go/lms

http://www.cisco.com/go/ncs

http://www.cisco.com/go/cm

http://www.cisco.com/go/upm

http://www.cisco.com/go/uom

http://www.cisco.com/go/usm

http://www.cisco.com/go/nam

http://www.cisco.com/go/pam

Thank you.


IT Challenges

Minimal IT staffing for network operations

Using CLI or multiple management products

Manual troubleshooting

Overwhelmed by new technology and services

Limited time for training

Cisco Prime LMS 4.2 Advantage

Complete wired network lifecycle management

Intuitive workflow user-oriented experience

Day-one support for 600+ devices and platforms

Borderless Networks services work centers

Automated and self-help troubleshooting tools

Smart Business Architecture (SBA) validated templates

IT Requirements

Lifecycle management

Simplified operations

Troubleshooting tools

Easily add new services and technologies

Reduce costs for operations and equipment


IT Challenges

Provide access from anywhere with any device

Time wasted aligning data from multiple tools

Deliver consistent and reliable wireless access

Optimize wireless services from a single location

Cisco Prime NCS 1.0 Advantage

Converged user and access management for wired and wireless networks

Integrates with Cisco Identify Services Engine (ISE) for security policy information

Comprehensive wireless LAN lifecycle management

Supports leading Cisco wireless technologies: CleanAir, aWIPS, Context-aware

IT Requirements

Access visibility regardless of network, location, device

Unified view of wired, wireless and policy data

Plan, design and manage optimal RF environments

View RF interference, threats and location information


IT Challenges

Problems during TelePresence sessions

Poor TelePresence user experience

Trouble finding source of video session problems

Reduce problems by preventatively fixing video session issues

Cisco Prime CM 1.1 Advantage

End-to-end visibility and isolation of video sessions, endpoints, and network issues

Analysis of media path, fault, and performance statistics

Comprehensive inventory, health, and status of end points and infrastructure

Reports on usage and problem history

IT Requirements

Visibility of current and past TelePresence video sessions

Isolate and resolve video session problems

Visualize the video media path and flow

Inventory TelePresence assets


IT Challenges

Multiple UC site rollouts

Inconsistent UC configurations

Too many moves, adds and changes for limited technical staff

Time and cost for VoIP training

Cisco Prime UPM 8.7 Advantage

Provisioning automation through bulk, scripting, scheduling for all clusters

Policy and domain architecture simplifies Day 1 and Day 2 UC provisioning

No administrator access to servers needed

Full audit and tracking for each subscriber and MAC administrator.

Top level summary of all provisioning status

IT Requirements

Bulk site provisioning, with automation & scheduling

Faster moves, add, and changes for all UC servers

Delegation of MAC to admin personnel

Policy and domain control to reduce options and simplify MAC


IT Challenges

Calls failed

Infrastructure visibility

Phone location and status

Pinpointing source of problems

Tracking utilization and planning for change

Cisco Prime UOM 8.7 Advantage

UC and infrastructure managed with consistent Prime GUI

Easy to use Prime statistics charts with custom settings, overlays and real time updates

Correlated actionable events with email / trap forwarding

Passive and active testing, real time and scheduled

Launch Prime LMS for network deep dive

IT Requirements

Discover and manage UC phones and infrastructure

Real time statistics

Features that focus on a proactive approach

User defined thresholds

Diagnostic testing

Ease of use


IT Challenges

Noisy phones

Notification of quality problems

Locating the source of quality problems

Tracking calls

Cisco Prime USM 8.7 Advantage

Collects Mean Opinion Scores (MOS) through Communication Manager

CODEC specific thresholds assigned

Sensor / NAM option for call in progress results

Call Classification to isolate results by call types

Reports updates to UOM diagnostic view / events

Reveals reason for bad MOS (packet loss or jitter)

IT Requirements

Passive collection of call quality

Quality information from long calls in progress

Reason for poor quality measurement

User defined quality threshold

Call completion information


IT Challenges

End users complaining about slow response times

Limited visibility of network and WAN problems

Poor voice and video quality

Applications monopolizing network resources

Cisco Prime AM 1.0 Advantage

End-to-end application and network performance visibility

Rapid network problem isolation

Granular traffic analysis, voice analysis, performance metrics, and deep insightful packet captures

Enable control and optimization techniques such as QoS, Cisco WAAS

Cost-effective form factors

IT Requirements

Monitor network traffic usage and performance

Troubleshoot network performance

Understand which applications are consuming what resources

Optimize network and WAN performance


IT Challenges

End users complaining about slow response times

Limited visibility of network and WAN problems

Poor voice and video quality

Applications monopolizing network resources

Cisco Prime NAM 5.1 Advantage

End-to-end application and network performance visibility

Rapid network problem isolation

Granular traffic analysis, voice analysis, performance metrics, and deep insightful packet captures

Enable control and optimization techniques such as QoS, Cisco WAAS

Cost-effective form factors

IT Requirements

Monitor network traffic usage and performance

Troubleshoot network performance

Understand which applications are consuming what resources

Optimize network and WAN performance


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For more information

visit Cisco Prime

Website

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prime enterprise 04032012 - cisco

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