Cisco Prime Collaboration 10 Létesítési és rendszerfelügyeleti segítség a Cisco kollaborációs technológiáihoz

Tóth Levente Mérnök tanácsadó – Cisco

2014. február 28.

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Mi is az a Cisco Prime Collaboration 10 ? Funkciók rövid áttekintése

- Prime Provisioning - Prime Assurance

- Prime Analytics Demo

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Devices PCs and Macs Android and iOS

Tablets Smartphones Immersive Video Phones Personal Video

Cisco Quad™ Software

Jabber® Platform WebEx Connect® Customer Care VDI/VXI Jabber Mobile Cisco WebEx® Meeting Center

Video Voice Conferencing Social Media

Presence Customer Care Instant Messaging

Scheduling Presentations

UCM

Collaboration Infrastructure TMS VCS Conference Devices UCxN Cisco® Unified

Presence

Collaboration Services

Workspaces

Network Session Border

Control QoS Security/Policy

Messaging Gateway

Network Management Routing Switching

UMG

WebEx

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Consistent for all Unified Communications services Use self-care for more rapid client deployment Support the complete environment

Result of a joint Cisco® development initiative Cisco Prime™ Collaboration and Cisco Unified Communications teams solving customer challenges together

Users and Services

Design

Provision

Monitor and Trouble-

shoot

Optimize/Assure

Introduced with Cisco Prime Collaboration 10.0 and Cisco Unified Communications 10.0 Cisco Prime Collaboration Assurance and Provisioning Standard are included with all Cisco Unified Communications 10.0 orders

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Assurance Continuous monitoring and diagnostics

Analytics Long-term trending and reporting

Provisioning Simplified deployment and configuration

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Service Active

Request for Service

Automated Activation

Cisco® Unified Communications Manager clusters

Cisco Unified Communications Manager Express,

Cisco Unity Express

Cisco Unity® and Unified

Communications voicemail systems

Cisco Presence systems

Audit Trail

Native Interface Provisioning

Multiple interfaces

Admin decides process

Service activation is more than 20 minutes

Manual and duplicate entry errors

No centralized tracking for changes

Manual Provisioning

Cisco Prime™ Collaboration Provisioning

Unified: One interface

Simplified: Business process- and user-oriented

Rapid: Less than one minute for activation

Accurate: Reduce manual and duplicate entry errors

Tracking: Unified audit trail

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•  Infrastructure setup •  Add devices, media servers, routers, TMS, •  VCS, LDAP server, ACS servers etc.

• User provisioning setup •  Domains •  Service areas •  Subscriber roles •  Provisioning templates •  Quick site builder

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West Coast Domain San Francisco

Service Area

Doctor

Nurse

Lobby

• DN blocks defined San Jose Service Area

Doctor

Nurse

Lobby

•  Domain sync rules and policies •  Domain admin permissions

Subscriber Type

Subscriber Type

Subscriber Type

Los Angeles Service Area

Lobby

Nurse

Doctor

Service Templates •  Color video phone

•  International dialing •  Unified messaging

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•  Speed up and simplify Cisco® Unified Communications Manager and Cisco IOS® Software repetitive configurations

•  Accelerate site rollouts with increased accuracy and repeatability •  Use infrastructure (Cisco Unified Communications Manager) and IOS templates

•  Templates can be nested and contain keywords −  Group specific function templates together to make a custom site rollout

−  Repeat the next site rollout by changing only the unique site-related keywords −  Mix infrastructure and IOS templates in a single job

•  Templates can be imported, exported, and scheduled •  IOS templates can use keyword files and can have basic keyword validation

•  Track template orders in the order audit trail

Prebuilt IOS Template File: hostname ${hostname} voice class codec 1 codec preference 1 ${codec-pref-1} codec preference 2 ${codec-pref-2} codec preference 3 ${codec-pref-3}

+ +

Hostname SIP_Trunk_GW-NY voice class codec 1 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8

hostname SIP_Trunk_GW-LA voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw

Keyword file for NY Gateway: hostname SIP_Trunk_GW-NY codec-pref-1 g711ulaw codec-pref-2 g711alaw codec-pref-3 g729r8

Keyword file for LA Gateway: hostname SIP_Trunk_GW-LA codec-pref-1 g729r8 codec-pref-2 g711ulaw codec-pref-3 CUPM-IGNORE

= =

Audit Trail

callingsearchspace:BATS-CSS-

NYC

Schedule

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• Methods •  Local authentication database •  LDAP and TACACS/ACS authentication

• Multiple LDAP servers or ACSs can be defined at the infrastructure level ‒  All domains can be pointed at a common ACS or LDAP server ‒  Separate domains can be pointed at separate ACS or LDAP servers ‒  Global admin authentication can be pointed at the local database

or one of the defined authentication servers

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Endpoints include all active software and hardware voice, video, and collaboration devices with which the users interact.

Examples include phones (Cisco® 99xx, 79xx models, etc.), tablets, telepresence devices, Cisco Jabber® clients, personal telepresence units (TelePresence® EX Series), mobile devices running Cisco Jabber, and more.

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Single Cluster •  Single user interface with both native features and contextual cross-launch (phased out in future

releases) •  Provisions all services (voice, Cisco® Unified Communications Manager video, Cisco

TelePresence® endpoints, presence, voicemail, mobility) •  Audit log •  Three levels of role-based access control (RBAC)

-  System level, advanced ordering level, and basic ordering level (no per-domain-group granularity)

•  LDAP integration, federated or non-federated, per domain group •  Batch provisioning

Multi-Cluster •  Advanced RBAC and delegation; order admins can be assigned to different domain groups of users •  Ordering workflow (approver, MAC assigner, shipper, and receiver) •  Batch import of users, service additions and modifications, and import infrastructure settings •  Cisco Unified Communications and Cisco IOS® infrastructure templates with embedding and

chaining, keywords, and scheduled template-based provisioning •  Northbound workflow API (no longer optional) •  Managed services features

Standard

Advanced

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•  Discovers all the collaboration devices in your network

•  Instantly populates all of the dashboards out of the box for: •  End-users impact dashboard

•  Endpoints utilization dashboard •  Infrastructure dashboard

•  UC performance monitor dashboard

•  Topology dashboard •  Provisioning dashboard

•  Cluster and associated devices statistics

•  Session monitoring and troubleshooting

•  Synthetic and diagnostic tests

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Single Cluster •  Single user interface with both native features and contextual cross-launch •  Core UC components (Cisco® UCM, voicemail, and Presence) •  Core video components (TS, VCS, MCU, Conductor) •  Fault and performance metrics and short-term trending (RTMT) •  Configurable performance alerts and email notifications (RTMT) •  Cisco TelePresence® Management Server (TMS) ticketing •  Search and status Multi-Cluster •  Additional component coverage: CCE, CCX, CVP, UC8.6-9.x, gateways,

switches, routers, CMTS, CTS-Man, third-party SNMP •  Health dashboards (top five impacted MOS, trunk group, etc) •  Detail monitoring for endpoints: MOS, call failures, registration •  Auto-discovery, RBAC, grouping and topology views •  Fault and performance views of the network and video conferences •  Service quality (MOS, jitter, packet loss, etc.), call categorization and

analysis, call detail records reports •  Video session troubleshooting using Medianet •  Voice diagnostics views, Medianet call trace, and testing •  Alarm correlation, syslog events

Standard

Advanced

Analytics •  Technology

adoption •  Capacity analysis •  Service

experience •  Asset usage •  Traffic analysis

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Device and Endpoint 360-Degree View •  At-a-glance consolidated information for devices, applications, and endpoints •  Contextual cross-launch for expedited troubleshooting

User 360-Degree View •  Active Directory integration •  Single interface to view all endpoints per user •  Ability to quickly determine service experience for all endpoints •  Contextual cross-launch for expedited troubleshooting Troubleshoot In-Progress Audio Call Quality

•  Receive alerts when key audio phone call quality degrades •  Trace call path and pinpoint hotspots causing quality degradation using Cisco®

Medianet Video Assurance Enhancements

•  Synthetic (P2P) test calls for proactive measurement of service experience •  ISDN (for legacy video deployments) device fault and performance monitoring •  Conferencing device fault and performance monitoring •  Cisco TelePresence® Video Communication Server license consumption information •  Better conference session diagnostics: Cisco TelePresence MCU to endpoint media

trace

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Jabber Endpoint Type Detection

Categorizes Cisco Jabber® endpoints

•  Cisco® Jabber Desktop (Windows and Mac)

•  Jabber Mobile

•  Jabber iPad

•  Jabber Video

IPv6-Ready Endpoint Support

•  Discovery of IPv6 endpoints

•  Monitoring of IPv6 endpoints in topology view, endpoint search, endpoint monitoring, and video session monitoring

•  Reporting of IPv6 endpoints using inventory metrics

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Capacity Analysis •  Busy-hour trunk analysis

•  CAC bandwidth use analysis

•  Conferencing (MCUs) use

•  Trunk use analysis

Traffic Analysis •  Dialed-number analysis •  Off-net calls analysis •  Call traffic per location

analysis •  Traffic type (external, internal,

local, etc., calls) analysis

Technology Adoption •  Endpoint deployment trend •  Endpoint model and type use

trend •  Voice and video technology use

trend

Asset Use •  Least used endpoints analysis •  No-show Cisco TelePresence®

rooms trends* •  Most-used Cisco® TelePresence*

endpoints

Service Experience •  Call-failure trends •  Service quality distribution by

location •  Most affected endpoints analysis

* Planned for Cisco Prime™ Collaboration 10.0 release

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demo

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Köszönöm a figyelmet!

http://www.cisco.com/go/primecollaboration

letoth@cisco.com