MTM’s Code of ConductMaking the Right Decisions

By: Jeanne Kues, Compliance Auditor, 1/30/2012

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

Outline

MTM’s Mission Statement MTM’s Vision Statement What is a Code of Conduct? MTM’s Eight-Part Code of Conduct Summary/Conclusion

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

MTM’s Mission Statement

MTM’s mission is to be the premier manager of non-emergency transportation services, providing safe, reliable transportation for passengers and the best value for clients.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

MTM’s Vision Statement

MTM strives to bring a direct and honest approach to the creation of innovative solutions for today’s health and social concerns, particularly in accessing medical care, medical program management, information management and new product development.

To achieve its vision, MTM develops best practices for managing transportation access to healthcare and social services for the disabled, underserved and elderly; providing reduced cost to clients and increased participant satisfaction.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

What is a Code of Conduct?

Also referred to as Code of Conduct and Ethics. Companies create and stand by their Code of

Conduct and/or Code of Conduct and Ethics, using it as a guide for all activities and decision making.

Like other companies, MTM’s Code of Conduct defines the expectations within the company: ethically, professionally, etc.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#1 Professional Integrity

Conducting business with integrity, honesty, and respect for others is the most important piece in understanding the MTM Code of Conduct.

No MTM employee or associate should ever knowingly conduct any business transaction that is not fair and honest, or does not abide by MTM’s proven standards of excellence.

Without threat of reprisal, employees and associates are welcome to report to their superiors or representative any situation that potentially deviates from MTM’s Code of Conduct.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#2 Conflicts of Interest

First and foremost, all employee and associate actions should be legal, honest, and respectful of the company position.

Employees/associates should not use their position or information they possess for their own personal gain when it conflicts with the company’s gain.

Participating in such activities as giving/receiving gifts for favorable outcomes, taking/receiving bribes, sharing insider secrets, etc. is strictly prohibited.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#3 Confidentiality

Employees/associates must maintain confidentiality not only of MTM’s proprietary information, but also all information pertaining and belonging to MTM clients and their membership.

MTM business, and information related to MTM business, should not be discussed outside of the workplace at any time.

MTM clients and their membership rely on MTM, the employees, and associates to guard their information from outside sources.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#4 Record-Keeping, Financial Controls, and Disclosures

Record keeping, in all aspects of MTM business dealings, must be honestly reported, accurate, and timely.

As many MTM records become “public”, it is critical for records to be complete and reported as honestly as possible, without exaggeration or guesswork.

Records are destroyed in accordance with current MTM policies.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#5 Protection and Proper Use of Company Assets

MTM assets should be protected at all times and used with care and concern for their proper use.

MTM assets should not be used or abused in any way or for personal gain.

Improper use, or what might potentially be thought of as improper use, should be reported to a superior or the Human Resources Department.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#6 Discrimination and Harassment

MTM’s goal is to treat everyone with respect; free of discrimination, harassment, and intimidation.

MTM employs and contracts with a diverse population of people across the country – all deserve to be treated equally and fairly.

Diversity within the MTM staff and networks only makes MTM stronger and more united.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#7 Health and Safety

MTM is a weapons-free workplace. MTM is a drug and alcohol-free workplace. MTM prides itself on providing employees with a

safe and secure workplace. MTM wants employees and associates to have

healthy habits in their personal lives, making them an even better employee for MTM in the long-term.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

#8 Administration of Code

Anyone that suspects any part of MTM’s Code of Conduct is not being followed have a duty to report it to a superior so the issue may be investigated and resolved.

If you question it as being dishonest or not in the best interest of MTM, report it and let Management make the determination.

You will not experience negative feedback for bringing a concern to the attention of your superiors.

© January 2012. Medical Transportation Management, Inc., 16 Hawk Ridge Drive, Lake Saint Louis, MO 63367. This program cannot be used without the written permission of Medical Transportation Management, Inc.; provided, however, that express permission is granted to transportation provider companies under contract with Medical Transportation Management, Inc. for use in educating employees and downstream entities.

Summary/Conclusion

Employees and associates are responsible for following MTM’s Mission, Vision, and Code of Conduct.

Employees and associates should conduct themselves in a manner that follows MTM’s Code of Conduct.

Employees and associates have a right to report what they may suspect is a violation of MTM’s Code of Conduct in confidence and without threat of reprisal.

Employees and associates make MTM what it is. You are valuable to MTM’s success each and every day.