The 8 WastesLearn About What Waste Is

What Is Waste?

• Waste is:

• “muda” in Japanese

• a strain on an organization’s time and resources

• doesn’t add value for the customer

• The more you can reduce Waste, the better

Seeing With New Eyes

“The real voyage of discovery consists not in seeking new lands but seeing with new eyes.” - Marcel Proust

Learning To See With New Eyes

• Process improvement requires us to look at our processes in a new way

• Organizations that use Lean Six Sigma have different conversations

• An example of this new view of work is The 8 Wastes tool

The 8 Wastes

Here is a chart of the 8 Wastes:

• A trick to memorize them is the acronym, “DOWNTIME.”

The 8 WastesDOWNTIME is an acronym for the 8 Wastes

• Information, products, and services that are inaccurate or incomplete

• Errors that occur over and over

• Customer dissatisfaction in a process

• Entry errors that cause wrong actions

• Fixing paperwork that is not completely filled

Defects

• Making more, earlier, or faster

• Reply-all emails when it only pertains to a few

• Large batch sizes

• Printing 20 copies of a report but only need 3 people to look at

Overproduction

• Prevalent Waste and involves Waiting for man, machine, materials, or information

• Excessive Cycle Time

• High amount of Wait time vs. Work time

• Waiting for files or information

• Delays due to needing a signature

Waiting

• Not utilizing people’s experience, skills knowledge, or creativity

• Lack of empowerment

• Not utilizing employees’ brains

• Lack of suggestions

• “That’s not my job” attitude

• Lack of cross-training

Non-Utilized Talent

• Also known as Touches

• Unnecessary movement of materials around an organization

• Inefficient “Flow”

• Carrying large quantities in and out of storage

• Redundant movement of materials

• Moving equipment or files

• Sending emails between departments

Transportation

• Includes any materials or supplies in excess of the appropriate quantity at the appropriate time

• Purchasing excess Inventory

• Long Cycle Times for certain parts, or suppliers

• “Pack rat” mentality

• Risk of obsolescence

Inventory

• Any movement of people that does not add value to the product or service

• Inefficient workplace organization

• Inefficient placement of frequently used supplies, tools, etc.

• Opening up multiple software applications

• Clicking to get information

• Where are critical resources located?

• How far does the paperwork travel?

Motion

• Any effort that doesn’t add value to the product or service

• Re-work loops or work-arounds

• Redundant process steps

• Extra fields requiring unused information

• Multiple signatures

• Unnecessary completion of templates, forms, documents

Extra-Processing

Once Waste Is Identified

• What do you do?

• How can you:

• Eliminate?

• Simplify?

• Streamline?

• Minimize?

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