itil® intermediate capability soa

ITIL® Intermediate Capability(SOA)Certification a brief Introduction

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Lets set up Framework

About ITIL®.

ITIL® Levels.

ITIL® Intermediate.

ITIL® Intermediate Capability –Service Offerings & Agreements.

BOOSTurSKILLS Training Benefits.

Preferred for.

ITIL® Capability SOA Certification Eligibility Criteria.

BOOSTurSKILLS course Structure.

Exam structure.

Copyright BOOSTurSKILLS 2014


About ITIL®

Information Technology Infrastructure Library ITIL®

ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely

accepted approach to IT Service Management (ITSM).

The training program & certification designed to lead the participants to an internationally recognized certification from the UK & AXELOS.

Provides the set of best practices from public private sectors world wide.

ITIL® is aligned with various international quality standards including ISO/IEC 20000.

ITIL® framework is intended to enhance the quality of IT service management

within your individual organization.Copyright BOOSTurSKILLS 2014


ITIL® Levels



ITIL® Intermediate

ITIL® Intermediate comprises of modular structure with different focus in each module

Two modules under Intermediate framework : 1–Service Lifecycle Module. (Focuses on broader management of ITIL® practice area) 2–Service Capability Module. (Focuses on intense, specialized, process-level knowledge in one or more processes)

Lifecycle Module : Service Strategy, Service Design, Service Transition, Service Operation , Continual Service Improvement.

Capability Module : Service Offerings & Agreements, Release Control & Validation, Operational Support & Analysis, Planning Protection & Optimization.

Provide 4 credits in each module under capability & 3 credits in each module under lifecycle stream.



ITIL® Intermediate -Capability SOA

ITIL Intermediate Capability Module- Service Offerings & Agreements (SOA)

Provides deep level of understanding of ITIL ®processes and roles, how they are implemented and how they interact.

Helps candidate to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL® processes.

Service Lifecycle module which would enhance your knowledge gained from this module is

: Service Design (SD) & Service Strategy (SS)

Provide 4 credits under ITIL® Intermediate capability stream.



BOOSTurSKILLS Training Benefits Enhances knowledge from proven best practices in the delivery or support

of IT services.

Get trained by Trainers having more than 15 years of industry experience & become

well versed with quality IT service delivery.

Avail course ware in line with ITIL® – Framework, Version 2011.

Get exam guidance & project management tips from Subject Matter Experts(SME).

Be part of Domain Specific Professional network (ProNet) group & explore your

knowledge with latest updates.



Preferred for Target audience includes but not limited to:

Individual with ITIL® Foundation & wish to advance to higher level of ITIL® certification. Security Administrator IT Operations Manager Database Administrator Service delivery Manager.

Operation support team member. ( Service Portfolio Management, Service catalog Management, Service Level Management, Demand

Management, Supplier Management, Financial Management and Business Relationship Management who wish to enhance their role-based capabilities.)

Project Manager. Program Manager. Team Lead. Functional Manager. IT Manager. Business continuity Manager Individuals who require a deep understanding of the ITIL Certificate in Operational Support

& Analysis processes and how they may be used to enhance the quality of IT service support within an organization



Certification Eligibility CriteriaEducation

BackgroundBachelor’s Degree or more or global

equivalent university degree.

Pre requisite CertificationITIL 2011 FOUNDATION

Certificate.

Project Management Education

Not Required

Experience: Preferably TWO

years of experience in an IT Service Management environment.

Training Attended Training from an

Registered affiliated training Organization like

BOOSTurSKILLS



BOOSTurSKILLS course Structure

Service Catalogue Management.

Service Portfolio Management.

Service Level Management.

Demand Management

DAY 1




Supplier Management.

Financial Management for IT services.

Business Relationship Managers.

DAY 2




Doubt Clearing session, overall summary.

Exam Preparation and practice tests.

2 Mock Exam.

DAY 3



ITIL® Intermediate Capability SOA Exam Overview

Exam Duration : 1.5 hour

Question type: Multiple choice with Scenario.

Passing: 70%


For More updates & Training calendar Contact/Registers with us @ info@boosturskills.

com Contact us @

MOB: +91-9620189896 Landline: 080-

25746500

Get Certified , Get Recognizedwww.boosturskills.com

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Disclaimer-ITIL® is a registered trade mark of AXELOS Limited

itil® intermediate capability soa

Education

service level management

service portfolio management

service support

service catalog management

service management itsm

service management environment

itil framework

service capability module