The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Who Knew ITIL https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-it

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Slide 1 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Who Knew ITIL https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 2 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Certification E- Learning This Quick and Easy Could Make You Look This Good. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 3 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 4 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day classroom-based course - you're out of touch with your work for 5 days and, including the course fee, the costs are insurmountable - take the online learning option instead and study at your own pace. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 5 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Course Description: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 6 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 7 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 8 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 9 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 10 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 This course is designed using an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/CMSE Intermediate Level Certificate Release, Control and Validation. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 11 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Learning Objectives: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 12 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 At the end of this course, the learner will gain competencies in: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 13 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 1. Understanding Service Management as a Practice, Service Operation principles, purpose and objective https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 14 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 2. Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 15 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 3. The activities, methods and functions used in each of the Release, Control and Validation processes https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 16 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 4. The application of Release, Control and Validation processes, activities and functions to achieve operational excellence https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 17 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 5. How to measure Release, Control and Validation performance https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 18 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 6. The challenges, critical success factors and risks related with Operational Support and Analysis https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 19 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 7. An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 20 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 8. The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 21 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 9. Technology and implementation considerations surrounding Release, Control and Validation https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 22 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 10. Challenges, critical success factors and risks associated with this module https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 23 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 As well as preparing participants for the exam. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 24 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Audience: The Operational Support and Analysis Capability course will be of interest to: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 25 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 1. Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 26 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 2. Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes, Technical Management, IT Operations Management and Application Management https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 27 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 3. IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 28 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 By developing participants' knowledge regarding the ITIL framework it will enable: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 29 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 1. The establishment of a common language between the business and IT. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 30 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 2. Readiness for Release, Control and Validation implementation and maintenance https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 31 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 3. Consistency in support of IT Services. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 32 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 4. Staff better understand their role within the entire Service Lifecycle https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 33 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Pre-requisites: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 34 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 35 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/CSME examination. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 36 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 This program is an eLearning Program. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 37 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 Program Materials https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 38 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 1. Access to presentation with trainer audio https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 39 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 2. The Art of Service Release, Control and Validation Book https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 40 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 3. Exercises + Answers (where applicable) https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 41 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 4. Mock Exam questions https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 42 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 About the Examination and Certification: https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 43 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 1. Completion of the Release, Control and Validation Capability course from an Accredited Training Provider (The Art of Service) is required to sit the exam. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 44 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 2. It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the Release, Control and Validation book in preparation for the examination. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 45 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 3. The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 46 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 4. Exam duration is a maximum 90 minutes (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 47 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 5. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 48 The ITIL V3 Intermediate RCV Capability Complete Certification Kit - Second Edition - IPAD VERSION 1 6. Pass score is 28/40 or 70% https://store.theartofservice.com/itil-v3-release-control-and-validation-rcv-full-certification-online-learning-and-study-book-course-the-itil-v3-intermediate-rcv-capability-complete-certification-kit-second-edition-isbn-9781742441733-ipad.html Slide 49 For More Information, Visit: https://store.theartofservice.com/itil- v3-release-control-and-validation- rcv-full-certification-online-learning- and-study-book-course-the-itil-v3- intermediate-rcv-capability- complete-certification-kit-second- edition-isbn-9781742441733- ipad.html https://store.theartofservice.com/itil- v3-release-control-and-validation- rcv-full-certification-online-learning- and-study-book-course-the-itil-v3- intermediate-rcv-capability- complete-certification-kit-second- edition-isbn-9781742441733- ipad.html The Art of Service https://store.theartofservice.com

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