How To Boost Customer Loyalty Through Facebook

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  • How To Boost Customer Loyalty Through Facebook

    Techniques For Customer Retention Through The Biggest Name In Social

    Media

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • Why Customer Loyalty?

    Customer Loyalty is an important element for businesses.

    They bring in a constant source of income.

    Businesses constantly think of ideas that could boost customer loyalty

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • Some Stats

    Survey By Customer Institute

    65% of a companys business comes from

    existing customers.

    Research By Cam Foundation

    It takes 5 to 8 times more to attract new

    customer than to keep an existing one.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217 Email: monish@solinboundmarketing.com

    connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • Importance Of Customer Loyalty

    It makes sense to sell to existing customers and make them buy again from you.

    Thus it is inevitable to retain customer loyalty towards your brand.

    For instance: Companies develop apps to boost their customer loyalty and provide value to the customers.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • Role Of Social Media In Customer Retention

    Social Media gives the needed platform to engage with existing customers in the most compelling manner.

    It forms the most important element in an inbound marketing campaign.

    Companies have already geared themselves up to leverage the unavoidable opportunities given by social media.

    SOL Inbound Marketing Agency

    Ph: +91 906 772 7217 Email: monish@solinboundmarketing.com

    connect@solinboundmarketing.com

    http://solinboundmarketing.com/index.php/inbound-marketing-agency-working/http://solinboundmarketing.com/index.php/inbound-marketing-agency-working/mailto:monish@solinboundmarketing.com

  • The 3 most effective ways to boost customer loyalty through Facebook

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • #1: Engage The Fans That Engage Maximum

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • #1: Engage The Fans That Engage Maximum

    Customer loyalty could be translated to engaged fans

    and users on the Facebook page.

    Engaged fans are those who regularly like, comment, share your posts.

    They have already done business with you, trust you, or are interested in doing business with you.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • How to engage with engaged customers

    Give a free valuable resource

    Invite them to company events

    Call them for a lunch, and give them samples of your product or let them have a peek into your services.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • The basic idea is to engage with the prospects and make them feel special.

    It is more likely that they will share their experience with others.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • #2: Get the customers to write on your wall

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • #2: Get the customers to write on your wall

    Stimulate the mind of the customers after they

    have bought the product to make them write on your wall about their experience.

    Buyers of a particular product always go through the reviews online before making a purchasing decision.

    More the number of positive reviews, more engagement and business from other users. SOL Inbound Marketing Agency

    Ph: +91 906 772 7217 Email: monish@solinboundmarketing.com

    connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • #3: Respond to comments on your posts or wall quickly

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • #3: Respond to comments on your posts or wall quickly

    Anything unsatisfying is going to earn bad flak for your brand. It is very common to come across complaints from your customers

    Just like the customer support over telephone, people also expect

    quick service on social media.

    They want their concerns to be addressed. Addressing their concerns, and providing them with a solution at

    the earliest will only make them feel that you value your customers and will do anything to satisfy them.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • Conclusion

    Consumers dont only buy your products and services.

    They seek additional value from your brand.

    Provide these value seeking customers with more benefits and make them your brand propagators.

    SOL Inbound Marketing Agency Ph: +91 906 772 7217

    Email: monish@solinboundmarketing.com connect@solinboundmarketing.com

    mailto:monish@solinboundmarketing.com

  • For More Information Contact:

    SOL Inbound Marketing Agency

    Website: www.solinboundmarketing.com

    Email: connect@solinboundmarketing.com monish@solinboundmarketing.com

    Ph: +91 906 772 7217

    http://www.solinboundmarketing.com/mailto:connect@solinboundmarketing.commailto:monish@solinboundmarketing.com